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Resources Guides Why aren’t there any servers in my area?

Last Updated | March, 29 2026

Why aren’t there any servers in my area?

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Why aren’t there any servers in my area?

Speedtest.net works with third-parties who sponsor servers for Speedtest.net. Working with them, we have over 15,000 servers to test to all around the globe. This also means that if a third-party has not come forward for that location, we will not have a server there.

Your computer’s firewall or a proxy server might be blocking communication over port 8080, which will limit the number of servers available for testing.

Resources Guides Why am I getting different speeds between my computer and my phone/tablet?

Last Updated | March, 29 2026

Why am I getting different speeds between my computer and my phone/tablet?

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Ookla retains ownership of this content, including all of the intellectual property rights, data, images, graphs, and analysis. This content may not be quoted, reproduced, distributed, or published for any commercial purpose without prior consent.

Why am I getting different speeds between my computer and my phone/tablet?

Speedtest is measuring your real-time network connection, so tests taken within a few minutes of each other might vary a little based on network congestion and available bandwidth. If your Speedtest results are significantly different, make sure that you’re:

  • Testing the same connection. If one device is on Wi-Fi and the other is not, you’re testing the speeds of different connections.
  • Testing to the same server. Speedtest automatically selects a server to test to based on ping, but you can also select a server to test to.

Also, note that there are large variations in Wi-Fi and cellular radio quality and MIMO stream handling quality between devices. These variations can cause a device to deliver slower test results than another device or computer.

Resources Guides I paid for ad removal, but I’m still seeing ads.

Last Updated | March, 29 2026

I paid for ad removal, but I’m still seeing ads.

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Ookla retains ownership of this content, including all of the intellectual property rights, data, images, graphs, and analysis. This content may not be quoted, reproduced, distributed, or published for any commercial purpose without prior consent.

I paid for ad removal, but I’m still seeing ads.

Go to Settings in the app and tap Remove Ads and then Restore. If restore fails:

  • Ensure that you’re using the same App Store account that you used originally for the purchase.
  • Ensure that you’re not behind any firewalls or work networks that might block access to Apple servers.
  • Try restarting your device and restoring purchases in the app again.
  • If it’s still not working, please contact Apple or Google Play Store for support.

Resources Guides My network is slow according to the Video Test. What do I do next?

Last Updated | March, 29 2026

My network is slow according to the Video Test. What do I do next?

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Ookla retains ownership of this content, including all of the intellectual property rights, data, images, graphs, and analysis. This content may not be quoted, reproduced, distributed, or published for any commercial purpose without prior consent.

My network is slow according to the Video Test. What do I do next?

If your results indicate that you cannot stream the maximum resolution supported by your device, it may be caused by a network issue or a problem with your provider. Take a Speedtest to test your network connection.

If your Speedtest result reveals a poor network connection, try the troubleshooting tips provided in this article.

Resources Guides The Video Test says my network speed is fine. What do I do next?

Last Updated | March, 29 2026

The Video Test says my network speed is fine. What do I do next?

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Ookla retains ownership of this content, including all of the intellectual property rights, data, images, graphs, and analysis. This content may not be quoted, reproduced, distributed, or published for any commercial purpose without prior consent.

The Video Test says my network speed is fine. What do I do next?

If your results indicate that you are able to stream a resolution supported by your device and you’re still having trouble streaming a video, it may be an issue with your streaming platform. Check Downdetector for outages or to report a problem.

Resources Guides Why did I get an internet connection error message when trying to run a video test?

Last Updated | March, 29 2026

Why did I get an internet connection error message when trying to run a video test?

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Ookla retains ownership of this content, including all of the intellectual property rights, data, images, graphs, and analysis. This content may not be quoted, reproduced, distributed, or published for any commercial purpose without prior consent.

Why did I get an internet connection error message when trying to run a video test?

This is because we lost internet connection. Confirm you are connected to the internet and try again.

Resources Guides Why is my Video Test result not showing in video results history?

Last Updated | March, 29 2026

Why is my Video Test result not showing in video results history?

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Ookla retains ownership of this content, including all of the intellectual property rights, data, images, graphs, and analysis. This content may not be quoted, reproduced, distributed, or published for any commercial purpose without prior consent.

Why is my Video Test result not showing in video results history?

In order to complete a video test, the video must be actively playing in the foreground the entire time. If it is not, the test will exit as incomplete and the results will not be recorded in your results history.

Resources Guides Why isn't the video test working?

Last Updated | March, 29 2026

Why isn't the video test working?

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Ookla retains ownership of this content, including all of the intellectual property rights, data, images, graphs, and analysis. This content may not be quoted, reproduced, distributed, or published for any commercial purpose without prior consent.

Why isn’t the video test working?

This typically happens if you are not on a network connection. Check to make sure you’re connected to the internet and that your device is not in airplane mode.

Resources Guides There are no providers listed in the Coverage Maps drawer.

Last Updated | March, 29 2026

There are no providers listed in the Coverage Maps drawer.

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Ookla retains ownership of this content, including all of the intellectual property rights, data, images, graphs, and analysis. This content may not be quoted, reproduced, distributed, or published for any commercial purpose without prior consent.

There are no providers listed in the Coverage Maps drawer.

This typically happens if you are not on a network connection. Check to make sure you’re connected to the internet and that your device is not in airplane mode.

This could also occur if there are no providers available in your selected area. Continue to move the map until it is in an area with available providers.

Resources Guides Why is Coverage Maps saying "Provider Unknown"?

Last Updated | March, 29 2026

Why is Coverage Maps saying "Provider Unknown"?

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Ookla retains ownership of this content, including all of the intellectual property rights, data, images, graphs, and analysis. This content may not be quoted, reproduced, distributed, or published for any commercial purpose without prior consent.

Why is Coverage Maps saying “Provider Unknown”?

If you’re screen looks similar to this:

It is likely that we cannot identify your provider. Coverage Maps only maps coverage for cellular providers. When you are connected to Wi-Fi, we don’t identify your cellular provider, but you can still use Coverage Maps by sliding up the drawer and picking any Top Provider in the area.

If you don’t see your provider listed, disconnect from Wi-Fi and we will be able to identify your cellular provider and properly map their coverage data.