Guides
Guide
Help
I don't understand my results. They seem inaccurate. Speedtest measures the speed between your device and a test server, using your device's internet connection. Several factors involved in the test can result in unexpected speeds. Browsers (Chrome, Firefox, Edge, Safari, etc…) have different capabilities and may provide different results, particularly on high-speed connections. Using the Speedtest […]
Watch the Recording
Guide
Assessing test results
I don't understand my results. They seem inaccurate. Speedtest measures the speed between your device and a test server, using your device's internet connection. Several factors involved in the test can result in unexpected speeds. Browsers (Chrome, Firefox, Edge, Safari, etc…) have different capabilities and may provide different results, particularly on high-speed connections. Using the […]
Watch the Recording
Guide
Assessing accuracy
How can I determine the quality of my connection? Your Internet connection’s speed is only part of the picture! To reliably use services such as streaming media, voice over IP or online gaming, your connection’s quality is also important. That’s why Speedtest.net as well as the Android and iOS apps measure ping in addition to […]
Watch the Recording
Guide
Downloading apps
Where can I download Speedtest apps? The official Speedtest by Ookla apps are available across the digital storefronts for every major platform: you can find the free applications in the Apple App Store (for iPhone, iPad, Mac, and Apple TV), the Google Play Store (for Android), and the Microsoft Store (for Windows), ensuring you can […]
Watch the Recording
Guide
Adjusting servers
What does changing the Speedtest server do? Speedtest relies on a network of over 5,500 host servers owned and operated by internet service providers (ISPs) and mobile carriers around the globe. By default, Speedtest chooses a nearby server with a fast ping result, trying to reach the maximum potential of your internet connection. For a […]
Watch the Recording
Guide
Removing ads
I paid for ad removal, but I’m still seeing ads. Go to Settings in the app and tap Remove Ads and then Restore. If restore fails… This feature is only available on mobile platforms. Is removing ads a one-time purchase, or is it a recurring subscription? For the Speedtest mobile apps (iOS and Android), removing […]
Watch the Recording
Guide
Getting started
How do I take a Speedtest? To run a Speedtest®, head to Speedtest.net or download the app on iOS, Android, macOS, Windows, CLI, and Apple TV. How can I determine the quality of my connection? Your internet connection’s speed is only part of the picture! To reliably use services such as streaming media, voice over […]
Watch the Recording
Guide
How do I change the unit of measurement?
Speedtest® mobile apps: From the initial GO screen, swipe the bottom drawer up. From here, you can change your unit of measurement from the default Mbps to MB/s or kB/s. Speedtest.net: Go to the login in the upper right corner and select settings. Scroll down to the Global Settings section and change your unit of […]
Watch the Recording
Guide
Can I add notes to my Speedtest results?
Yes. Notes can be added to tests taken on iOS and Android devices. From your result history, select the test that you would like to add the note to. At the top of the screen, tap the notebook icon. Add your note and select save. You will now see a note icon on your results […]
Watch the Recording
Guide
Can I change the Speedtest scale?
The Speedtest® scale can be changed on the Android and iOS apps. From the initial GO screen, swipe the bottom drawer up. From here, you’ll have 3 options for the maximum scale display. Desktop users can change units (i.e. Mbps to Kbps) on the website, but the scale or gauge on the website can not […]
Watch the Recording