Archives: Webinars

Ookla Resources: Webinars

Resources Webinars

Webinar

Reimagining In-Building Cellular: Closing the Coverage Gap

A Live Panel with Experts from WIA, Boldyn, and Safer Buildings Coalition

From dropped calls in high-rises to slow speeds in shopping centers, indoor cellular coverage remains a major challenge — even in the world’s most connected cities, where 80% of cellular traffic originates indoors. These gaps don’t just frustrate users; they jeopardize public safety, hurt property values, and drag down customer satisfaction scores for mobile network operators.

It’s time for a smarter, more collaborative approach to in-building connectivity — one that brings together MNOs, neutral hosts, policymakers, and property owners to deliver better indoor cellular outcomes where people need it most.

Join us for a dynamic panel discussion with in-building leaders from The Wireless Infrastructure Association (WIA), Boldyn, and Safer Buildings Coalition as we dive into:

  • New data revealing the true extent of indoor coverage gaps at key locations across leading cities in North America and Europe
  • The real-world impact of these gaps on public safety, business, and experience for end-users, building owners, and MNOs
  • Lessons from emerging models such as neutral host deployments, which empower building owners to take a more proactive role in supporting indoor cellular deployments  
  • The policy path forward: how regulators can drive meaningful change through greater transparency on indoor cellular gaps and more granular coverage goals   

Watch the Recording

About the presenters

Andrew Conway

Group Director, Technology Strategy at Boldyn Networks

John Foley

Managing Director at Safer Buildings Coalition

Iain Gillott

Sr. Technical & Research Advisor at WIA

Luke Kehoe

Industry Analyst at Ookla

Resources Webinars

Webinar

Why Customers Leave: Preventing Churn (APAC)

Uncovering the Hidden Drivers of Churn with Crowdsourced Data

Telecommunications providers across the Asia-Pacific region are increasingly focused on retaining customers and minimizing churn. However, pinpointing the causes of churn remains complex due to the region’s diverse markets — ranging from highly advanced to developing — and significant infrastructure disparities between urban and rural areas. As technologies like 5G and Fiber to the Home (FTTH) continue to expand, they introduce new challenges and expectations that vary widely across geographies and customer segments.

This webinar shows how you can use crowdsourced data to uncover key trends and link them to specific Quality of Service (QoS) and Quality of Experience (QoE) metrics to understand the factors driving customers to switch providers. Understanding these dynamics can help you take proactive steps to improve overall service quality, enhance customer satisfaction, and retain customers. It’s using better data to find better insights that can help you retain your customers or win them over from other providers. 

Watch the recording to learn how to:

  • Identify long-term churn trends and understand when and why your customers leave
  • Find correlations between speed, consistency, customer ratings, and churn 
  • Analyze QoS metrics such as download speed, upload speed, or coverage to understand the user experience before and after churn
  • Evaluate QoE metrics like web browsing, streaming, gaming, and video conferencing to uncover their impact on customer retention

Watch the Recording

About the presenters

Mohammad Salman

Senior Technical Account Manager at Ookla

Affandy Johan

Industry Analyst at Ookla

Resources Webinars

Webinar

Ensuring Wireless Connectivity in Mission-Critical Deployments

Boingo’s network strategy for airports, stadiums, hospitals, and transportation hubs

The environments requiring the most reliable wireless networks often present the toughest technical challenges. In this webinar, we’ll explore real-world strategies for building and maintaining wireless networks in even the most demanding locations. 

We’re joined by special guest Derek Peterson, chief technology officer at Boingo Wireless, a leading connectivity provider trusted to design, build and manage high performance wireless networks. He’ll share real-world examples from Boingo’s portfolio of complex networks— including airports, stadiums, hospitals, and transportation hubs—where seamless connectivity is essential to operations and user experiences.

Whether battling signal-blocking walls in hospitals or navigating multi-floor concrete structures, you’ll learn how Boingo’s engineers design Wi-Fi networks, measure signal strength, identify interference, and validate performance. Plus, see how crowdsourced measurements in Ookla’s Cell Analytics help visualize mobile network coverage gaps and identify exactly where network improvements are needed to ensure strong, reliable connectivity that supports even the most demanding use cases.

Watch the recording to learn:

  • Proven strategies to overcome signal challenges in complex indoor and outdoor environments
  • Expert RF planning strategies used in world-class venues
  • Best practices for multi-technology deployments (including Wi-Fi, DAS, 5G)

Watch the Recording

About the presenters

Derek Peterson

Chief Technology Officer at Boingo

Matt Starling

Senior Product Marketing Director at Ookla

Troy Martin

Product Marketing Director at Ookla

Stewart Goumans

Director of Community and Customer Engagement at Ookla

Dale Tyler

Sales Engineer at Ookla

Resources Webinars

Webinar

Closing the Gap: Lessons from South Carolina’s Broadband Expansion

Using Data to Demonstrate the impact of Federal Funding

Billions in federal funds are being invested to close the digital divide, but how do states demonstrate real progress is happening on the ground?

Join Ookla and the South Carolina Broadband Office for a deep dive into how one state is turning investment into measurable outcomes. This webinar will highlight key findings from Ookla’s newly released U.S. State Broadband Report (2H 2024), covering performance trends, connectivity gaps, and highlighting standout state initiatives like South Carolina’s.

In this webinar, you’ll learn how South Carolina is:

  • Tackling rural broadband challenges
  • Using clear metrics to track success
  • Leveraging crowdsourced data to demonstrate real-world improvements
  • Informing policy and investment decisions with trusted performance data

If you’re experiencing issues with accessing the recording, please try a different browser or contact us.

Watch the Recording

About the presenters

Jim Stritzinger

Director at SC Broadband Office

Alex Wassiliew

Head of Public Sector at Ookla

Sue Marek

Editorial Director at Ookla

Resources Webinars

Webinar

Proven Strategies for Faster Service Incident Resolution

Using Downdetector Explorer to detect an outage, pinpoint its source, and reduce time to resolution

When a major outage strikes, it often impacts multiple services, creating a ripple effect across industries. With Downdetector Explorer, you can go beyond surface-level reports and analyze user-generated data to uncover patterns, correlate disruptions, and pinpoint the likely source of an outage.

In this webinar, we’ll walk through real-world outage scenarios to show how Downdetector Explorer helps you:

  • Be the first to detect a potential outage before official confirmations are issued
  • Investigate the scale and source of disruptions with real-time user report data
  • Analyze regional impact by mapping outage reports by geography and affected providers

Join us as we dive into recent outage events, demonstrating how you can leverage Downdetector Explorer to cut through the noise and get to the heart of service disruptions.

Watch the Recording

About the presenter

Daniel Ramírez

Director of Product at Ookla

Resources Webinars

Webinar

Why Customers Leave: Preventing Churn

Uncovering the Hidden Drivers of Churn with Crowdsourced Data

It’s no secret that every telecommunications provider wants to find ways to retain customers and minimize churn. However, identifying the underlying causes of churn can be complex, especially as new technologies like 5G and Fiber to the Home (FTTH) are expanding and changing the customer experience in the United States.

Our upcoming webinar shows how you can use crowdsourced data to uncover key trends and link them to specific Quality of Service (QoS) and Quality of Experience (QoE) metrics to understand the factors driving customers to switch providers. Understanding these dynamics can help you take proactive steps to improve overall service quality, enhance customer satisfaction, and retain customers. It’s using better data to find better insights that can help you retain your customers or win them over from other providers. 

Join our upcoming webinar to explore real-world examples of churn analysis in the U.S., where we will cover how to:

  • Identify long-term churn trends and understand when and why your customers leave
  • Find correlations between NPS, customer ratings, and churn 
  • Analyze QoS metrics such as download speed, upload speed, RSRP, and RSRQ to see how they affect churn
  • Evaluate QoE metrics like web browsing, streaming, gaming, and video conferencing to uncover their impact on customer retention
  • Understand the role of different technologies (e.g., 5G and FTTH) in influencing churn

Watch the Recording

About the presenter

David Noel

Technical Account Manager at Ookla

Resources Webinars

Webinar

How Regulators Use Crowdsourced Data to Improve Connectivity in Underserved Rural Communities

A Conversation with NTRA Egypt on the “Decent Life Project”

Egypt recently launched its “Decent Life Project,” a national initiative to enhance the living conditions of the country’s most underserved rural communities. The project focuses on key areas such as healthcare, education, infrastructure development, and job creation. 

Reliable connectivity lays the foundation for this project, playing a vital role in advancing education and healthcare while unlocking economic opportunities. For National Telecommunication Regulatory Authority (NTRA) Egypt, ensuring exceptional connectivity across the nation is a top priority. 

In our upcoming webinar, Ookla will be joined by NTRA Egypt to explore: 

  • Successful network deployments that have enhanced rural telecom infrastructure 
  • Crowdsourced data insights showcasing Egypt’s progress in connectivity improvements 
  • Strategies for prioritizing and tracking investments to ensure they effectively improve real-world connectivity in underserved communities 

Watch the Recording

About the presenters

Karim Yaici

Lead Industry Analyst at Ookla

 

Mohab Ibrahim

Senior USO Projects Engineer at NTRA

 
Resources Webinars

Webinar

5G SA Business Models: Unlocking Customer Value and ROI

A Discussion with Omdia on Go-to-Market Strategies for 5G SA

The shift to 5G SA has the potential to offer a major advancement in the evolution of 5G networks. However, its global rollout has been slower than anticipated, with operators facing challenges in justifying the ROI.

On the enterprise side, the emergence of private wireless networks has challenged some of the earliest business models envisioned for 5G SA’s slicing features. Meanwhile, on the consumer side, many operators have struggled to monetize 5G over the non-standalone (NSA) architecture but SA upgrades are opening up new avenues to grow revenues and reduce churn.  

Operators across the world are navigating key questions: How can 5G SA be monetized effectively? How can customer interest and demand be generated? In this webinar, Ookla and Omdia will examine strategies leading global operators are using to launch 5G SA offerings, including: 

  • Bundling 5G SA access with content and AI services as part of a premium upsell journey
  • Developing specialized tariffs for gamers and live streamers to monetize network performance guarantees 
  • Providing dedicated network slices for first responders and defense services with priority access
  • Supporting media companies and broadcasters with uplink guarantees
     

Watch the Recording

About the presenters

Nicole McCormick

Senior Principal Analyst at Omdia

Olivier Loridan

Senior Analyst at Omdia

Luke Kehoe

Industry Analyst at Ookla

Mark Giles

Lead Industry Analyst at Ookla

Resources Webinars

Webinar

Porque é que clientes mudam de operadoras: prevenir a rotatividade (Em português)

Descobrir os fatores ocultos de churn com dados de crowdsourcing

Não é segredo que todos os provedores de telecomunicações querem encontrar formas de reter clientes e minimizar a rotatividade. No entanto, a identificação das causas subjacentes da churn pode ser complexa, sobretudo porque novas tecnologias como 5G e Fiber To The Home (FTTH) estão a expandir-se e a mudar a experiência do cliente na América Latina. 

O nosso próximo webinar mostra como pode utilizar dados de crowdsourcing para descobrir as principais tendências de churn e associá-las a métricas específicas de Qualidade de Serviço (QoS) e Qualidade de Experiência (QoE) para compreender os fatores que levam os clientes a mudar de fornecedor. Compreender esta dinâmica pode ajudá-lo a tomar medidas pró-activas para melhorar a qualidade geral do serviço, aumentar a satisfação do cliente e reter clientes. A utilização de melhores dados para encontrar as melhores informações poderá ajudá-lo a reter os seus clientes ou a conquistá-los a outros fornecedores. 

Participe do nosso próximo webinar para explorar exemplos reais de análise de churn em países da América Latina, onde abordaremos como:

  • Identificar tendências de churn a longo prazo e compreender quando e porque é que os seus clientes o abandonam
  • Encontrar correlações entre o NPS (Net Promoter Score), satisfação de clientes e churn
  • Analisar métricas de QoS como a velocidade de download, a velocidade de upload, RSRP e RSRQ para ver como afetam churn
  • Avaliar as métricas de QoE, como a navegação na Web, o streaming, os jogos e as videoconferências, para descobrir o seu impacto na retenção de clientes
  • Compreender o papel das diferentes tecnologias (por exemplo, 5G e FTTH) na influência da rotatividade entre clientes

Assista a gravação

About the presenter

Lourenco Lanfranchi

Diretor Sênior de Vendas na Ookla

Resources Webinars

Webinar

Por qué los clientes se van: prevenir la tasa de fuga (En español)

Descubriendo los drivers ocultos de la tasa de fuga con datos de crowdsourcing

No es ningún secreto que todos los proveedores de telecomunicaciones quieren encontrar formas de retener a los clientes y minimizar la rotación de clientes. Sin embargo, identificar las causas subyacentes de la fuga de clientes puede ser complejo, especialmente porque las nuevas tecnologías como 5G y Fiber to the Home (FTTH) se están expandiendo y cambiando la experiencia del cliente en América Latina. 

Nuestro próximo seminario web muestra cómo puede utilizar los datos de crowdsourcing para descubrir tendencias clave y vincularlas a métricas específicas de calidad de servicio (QoS) y calidad de experiencia (QoE) para comprender los factores que podrían impulsan a los clientes a cambiar de proveedor. Comprender estas dinámicas puede ayudar a tomar medidas proactivas para mejorar la calidad general del servicio, mejorar la satisfacción y retener a los clientes. Se trata de utilizar mejores datos para encontrar mejores insights que puedan ayudarte a retener a tus clientes o a ganarlos de otros proveedores. 

Únase a nuestro próximo seminario web para explorar ejemplos del mundo real de análisis de churn de clientes en países de América Latina, donde cubriremos cómo:

  • Identificar tendencias de churn de clientes a largo plazo y comprender cuándo y hacia dónde se van los clientes.
  • Encontrar correlaciones entre el NPS y la rotación de clientes 
  • Analizar las métricas de QoS, como la velocidad de descarga, la velocidad de carga, y métricas adicionales para ver cómo afectan a la rotación de clientes
  • Evaluar  las métricas de QoE, como la navegación web, el video streaming, los juegos en línea y las videoconferencias, para descubrir su impacto en la retención de clientes
  • Comprender el papel de las diferentes tecnologías (por ejemplo, 5G y FTTH) para influir en la tasa de churn

Ver grabación

About the presenter

Cristhian Castro

Network Data Scientist en Ookla