Archives: Webinars

Ookla Resources: Webinars

Resources Webinars

Webinar

Is It Just You? Leveraging Downdetector to Identify Service Disruptions

Resolve issues faster and provide better customer support with real-time insights

Your monitoring tools haven’t detected an issue, yet your customers are flooding social media, Downdetector.com, and your support channels complaining that your service is down. What do you do? In our upcoming webinar, you will learn how Downdetector Explorer can help you immediately determine when a service disruption is happening and whether it is being caused by internal or external issues. With insights into third-party services, network providers, your competitors, and other data, you can troubleshoot issues faster, decrease MTTR, and provide your customers with better, more contextual support.

Sharing insights from recent service disruptions at AT&T, WhatsApp, Bank of America, and Playstation, we’ll demonstrate how to: 

  • Rapidly identify service disruptions before your internal testing and monitoring tools can detect a problem
  • Diagnose when incidents are caused by external services that impact your service delivery, such as a CDN, cloud hosting provider, telecommunications provider, or competitor
  • Respond to users that are experiencing problems with your service, whether they are caused by internal or third-party services

Watch the Recording

About the presenter

Daniel Ramirez

Director of Product, Downdetector

Resources Webinars

Webinar

How Wireless Infrastructure Providers Can Improve Public Safety Connectivity with Crowdsourced Insights

Ensuring Reliable Communications for Emergency Responders and Their Communities

Providing reliable wireless connectivity and ensuring that first responders and civilians can stay connected during emergencies is vital to public safety. Comprehensive connectivity in emergency situations saves lives — which is why wireless infrastructure providers play such a crucial role in public safety. 

Public Safety Towers Company (PSTC) is a U.S. based infrastructure provider that partners with commercial carriers, local governments, and public safety agencies to deliver efficiently placed, commercially viable wireless infrastructure. Using Ookla Cell Analytics™, PSTC gets the crowdsourced insights they need to quickly identify coverage gaps within a community and help their clients improve local connectivity through infrastructure investments. 

In this webinar, Public Safety Towers will be joined by The Western Fire Chiefs Association to share how they work together to improve wireless connectivity in communities. You will also learn how to: 

  • Identify coverage gaps within a community using crowdsourced data
  • Benchmark the performance, quality, and availability of existing networks
  • Identify areas for new cell sites or tower colocation

Watch the Recording

About the presenters

Ashtyn Coleman

Infrastructure Development Manager at Public Safety Towers

Chief Barry Hutchings

Senior Operations Advisor at The Western Fire Chiefs Association

Olivier Miramond

Senior Technical Account Manager at Ookla

Resources Webinars

Webinar

How to Optimize Indoor Cellular and Wi-Fi Coverage

Using Crowdsourced and Controlled Testing to Assess and Address Indoor Coverage Issues

Ensuring reliable indoor coverage for mobile and Wi-Fi networks has become a critical aspect not only for public safety, but also for providing a good end-user experience in places like malls, airports, hospitals, and colleges. Network operators and enterprises who aim to provide seamless in-building connectivity and provide top-notch customer experience are presented with a unique set of challenges including factors like signal attenuation and high user density in crowded indoor spaces. 

Numerous solutions are available to enhance indoor coverage, including small cells, DAS, or the incorporation of additional Wi-Fi access points. However, the successful deployment of these solutions hinges on thorough planning. Through the combined power of crowdsourced and controlled testing, operators can effectively assess in-building coverage quality, optimize network performance, and prioritize actions that will have the biggest impact. 

In this webinar, you will learn how to:

  • Use crowdsourced data to assess indoor coverage and quality 
  • Measure indoor mobile coverage with walk tests 
  • Optimize Wi-Fi networks in indoor spaces to complement cellular coverage

Watch the Recording

About the presenters

Karim Yaici

Lead Industry Analyst at Ookla

Ahmed Nabawy

Technical Account Manager at Ookla

Nikhil Gogate

Global Business Development Director at Ookla

Matt Starling

Director of Product Marketing at Ekahau

Resources Webinars

Webinar

Navigating FCC Broadband Label Requirements

How to validate speed and latency claims with integrated network testing

The FCC has introduced a new broadband label requirement that will educate consumers with standardized, easy-to-understand information about the broadband services that providers are offering. Starting April 10th, 2024, internet service providers with 100,000 or more subscriber lines will need to comply with this requirement by displaying broadband labels that disclose key service attributes, such as speed, pricing, and data caps. All other providers will be required to display the labels by October 10, 2024.

Navigating the requirements associated with these labels may prove to be challenging for providers — especially when it comes to speeds, given that real-world speeds experienced by consumers often differ from their advertised speeds. Furthermore, it can be difficult to distinguish real-world performance between different technologies or tiers of service, such as fiber or cable. 

In this webinar, Ookla is joined by experts from The Rural Broadband Association (NTCA), National Cable & Telecommunications Association (NCTA), and America’s Communications Association (ACA Connects) to discuss:

  • What exactly broadband labels are and why they are being implemented 
  • Potential risks to your business if you advertise speeds that can’t be validated
  • How to get accurate data for broadband labels using third-party crowdsourced data 
  • Methods for determining which tier or technology your customers are connected to when submitting a consumer-initiated Speedtest

Watch the Recording

About the presenters

Bryan Darr

VP, Government Affairs at Ookla

Josh Seidemann

VP, Policy and Industry Innovation at The Rural Broadband Association (NTCA)

Jim Partridge

VP, Industry and Technical Analysis at National Cable & Telecommunications Association (NCTA)

Brian Hurley

Chief Regulatory Counsel at  America’s Communications Association (ACA Connects) 

Resources Webinars

Webinar

Disaster Recovery: Restoring Connectivity and Ensuring Network Resiliency

A discussion on network preparedness in the wake of disasters

When a disaster strikes, communication is essential. People need to be able to make emergency phone calls, contact family members, and stay informed about the situation. As earthquakes, fires, floods, and hurricanes become more common and more severe, restoring connectivity and ensuring network resiliency is paramount. Government bodies, operators, and other NGOs are faced with the challenge of developing disaster recovery plans and building networks that can be repaired quickly so that people can communicate and stay connected.

In this webinar, a panel of industry experts from GSMA, OECD, and The World Bank will come together to share examples of real-world disaster recovery efforts and discuss the following topics: 

  • The importance of network resiliency and disaster recovery planning
  • How to quickly understand the impact that a disaster has had on connectivity 
  • Best practices for the telecommunications industry to respond to disasters 
  • How government bodies, NGOs, and operators can collaborate to restore connectivity 
  • Strategies for building more resilient networks and ensuring network preparedness

Watch the Recording

About the presenters

Pooja Rane

Technical Account Manager at Ookla

Sylwia Kechiche

Principal Analyst at Ookla

Bryce Hartley

Senior Manager, Strategic Partnerships & Market Engagement at GSMA

Sahiti Sarva

Data Scientist, Development Data Partnership at The World Bank

Inmaculada Cava-Ferreruela

Policy Analyst at OECD

Resources Webinars

Webinar

Accelerating Europe's Gigabit Revolution

The importance of high-speed internet in the digital era

60 mins | Recording available

High-speed internet has become a cornerstone of innovation, economic growth, and social inclusion. While Europe has begun to embrace the visionary concept of a Gigabit Society — where network speeds are consistently above 100 Mbps for all consumers and 1 Gbps for public institutions — the path to get there still needs to be defined. How can Europe accelerate the expansion of gigabit-capable infrastructure and ensure equal access to its advantages?

In this webinar, a panel of industry experts will come together to:

  • Discuss how Gigabit Society fits into Europe’s digital transformation strategy
  • Identify key policy measures and investments to support Gigabit Society goals
  • Propose strategies to ensure digital access for all and overcome implementation challenges

Can’t attend the live webinar? Sign up! All registrants will receive a recording of the session to watch on-demand.

Watch the Recording

About the presenters

Sylwia Kechiche

Principal Analyst at Ookla

Stephen Wilson

Senior Principal Analyst at Omdia

Marta Wojciechowska

Chief Executive Officer at Fiberhost

Luc Hindryckx

Director General at ecta

James Robinson

Senior Analyst at Assembly Research

Howard Jones

Head of Communications at Hyperoptic

Icíar Martínez

Markets & Product Director at Onivia

Resources Webinars

Webinar

Lessons Learned From a Successful 3G Sunset

Sharing Zain Bahrain’s roadmap for improving customer experience while shutting down legacy network technology

Legacy network generations like 3G are becoming more expensive and less effective to maintain. Leading mobile operators are sunsetting 3G in order to free up spectrum for newer technologies and get their customers onto faster technology. However, in markets where many consumers don’t have 4G- or 5G-capable devices, it’s vital to understand where these customers are and how much of their time is spent on legacy tech. 

Recently, Zain Bahrain became the first operator in the Middle East to sunset 3G. In this webinar, Zain will share how they used crowdsourced network intelligence to address these challenges and the impact of repurposing 3G spectrum to more advanced technology:

  • Find out where customers are still relying on 3G — and determine whether it’s due to a lack of network coverage or device capabilities
  • Use crowdsourced RF data to understand where improved 4G and 5G coverage is needed in the absence of 3G
  • Monitor customer adoption of 4G and 5G after disabling 3G
  • Validate improved network metrics including speed, coverage, and consumer sentiment as a result of the sunset
  • Ensure the health of 2G networks to support machine-to-machine devices  

Can’t attend the live webinar? Sign up! All registrants will receive a recording of the session to watch on-demand.

Watch the Recording

About the presenters

Amar Buali

Manager, Network Access, IP & Cyber Security & Building Services, Zain Bahrain

Laith Hashem

Senior Technical Account Manager, Ookla

Resources Webinars

Webinar

How Gaming Companies Can Detect and Resolve Outages Faster

Monitoring user-reported problems and third-party services to improve your players’ experience

Internal monitoring tools can’t always tell you when individual users are experiencing problems — and when issues that impact gameplay are caused by external services, diagnosing the root cause can be tricky. Millions of gamers use Downdetector to report and understand problems with their favorite online games. The world’s leading game developers and hosts use this data to detect and resolve service issues faster. With user-submitted problem reports and information about third-party outages that impact the gaming experience, you can detect and resolve issues faster — keeping your players’ downtime to a minimum.

Sharing insights from a recent Apex Legends and Steam service disruption, we’ll demonstrate how to:

  • Monitor user-reported problems for early alerting — often before internal monitoring tools can detect an issue
  • Rapidly determine the size, location, and potential impact of a service issue
  • Quickly diagnose and correlate incidents caused by external services such as cloud service providers and CDNs
  • Decrease resolution time and lower customer care center costs
  • Provide customers with timely, contextual communication during an incident

Fill out the form to receive a recording of the session to watch on demand.

Watch the Recording

About the presenters

Kevin Stafford

Product Manager, Downdetector

Ed Pindus

Technical Account Manager, Downdetector

Resources Webinars

Webinar

How the World’s Leading Operators Prepare for Massive Live Events

Crowdsourced and Controlled Testing for Sports Matches, Concerts, and Cultural Events

At popular sports matches, concerts, and cultural events, millions of attendees will attempt to use their mobile devices to send texts, upload photos, and stream videos. A high concentration of users can quickly overwhelm a mobile network’s capacity and cause dropped calls, slow data speeds, and other service disruptions — presenting a challenge for mobile network operators trying to provide a high-quality connection at these events. 

Using crowdsourced data to identify problem areas and controlled testing to optimize onsite before and during the event, operators can ensure that their network is prepared for the biggest live events.

Sharing real-life examples from tier-1 operators around the world, we’ll demonstrate how to: 

  • Use crowdsourced performance, coverage, and signal data to identify potential problem areas before the event occurs 
  • Drive and walk test live events with real-time data processing and visualization
  • Analyze customer QoE before and after events with metrics like web page load time and video start time 
  • Perform geofenced analysis to monitor high-impact areas within a location for network optimization

Watch the Recording

About the presenters

Nikhil Gogaté

Director, Global Business Development at Ookla

Juan García

Manager, Client Services at Ookla

Resources Webinars

Webinar

Descubra problemas de red ocultos utilizando mediciones reales de QoS y QoE (En español)

Cómo identificar áreas problemáticas y sus causas utilizando datos colaborativos de RF y datos de experiencia de usuario

Los consumidores esperan realizar videollamadas, jugar en línea, ver videos y acceder a su contenido favorito desde sus dispositivos móviles sin ningún problema, y se sienten insatisfechos con los operadores de red cuando tienen una mala experiencia. Entonces, ¿Qué pueden hacer los operadores cuando las sondas, contadores de red, y las pruebas de Drive Test muestran buenos resultados, pero los clientes siguen experimentando problemas?

Las pruebas de red colaborativas de Ookla recopilan miles de millones de mediciones todos los días de cientos de millones de dispositivos en todo el mundo, capturando datos detallados de experiencia de usuario y RF, en las ubicaciones donde los clientes se preocupan más por la conectividad. En este seminario web, Ookla mostrará un ejemplo del mundo real de cómo un operador puede usar los datos de QoS y QoE para encontrar y diagnosticar un problema de red oculto antes de que provoque la pérdida de clientes.

También hablaremos de: 

  • Combinar las métricas de QoS y QoE de crowdsourcing para obtener una imagen completa de la experiencia de red de sus clientes
  • Priorizar mejor la expansión de capacidad de la red para mantener a sus clientes satisfechos
  • Descubrir y analizar ubicaciones de alto impacto para la optimización de la red
  • Demostrar el cumplimiento de las normativas de la red con los reguladores 

Ver grabación

About the presenter

Carlos Islas

Gerente Técnico de cuentas Senior en Ookla