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Ookla Resources: Webinars

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Webinar

Disaster Recovery: Restoring Connectivity and Ensuring Network Resiliency

A discussion on network preparedness in the wake of disasters

When a disaster strikes, communication is essential. People need to be able to make emergency phone calls, contact family members, and stay informed about the situation. As earthquakes, fires, floods, and hurricanes become more common and more severe, restoring connectivity and ensuring network resiliency is paramount. Government bodies, operators, and other NGOs are faced with the challenge of developing disaster recovery plans and building networks that can be repaired quickly so that people can communicate and stay connected.

In this webinar, a panel of industry experts from GSMA, OECD, and The World Bank will come together to share examples of real-world disaster recovery efforts and discuss the following topics: 

  • The importance of network resiliency and disaster recovery planning
  • How to quickly understand the impact that a disaster has had on connectivity 
  • Best practices for the telecommunications industry to respond to disasters 
  • How government bodies, NGOs, and operators can collaborate to restore connectivity 
  • Strategies for building more resilient networks and ensuring network preparedness

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About the presenters

Pooja Rane

Technical Account Manager at Ookla

Sylwia Kechiche

Principal Analyst at Ookla

Bryce Hartley

Senior Manager, Strategic Partnerships & Market Engagement at GSMA

Sahiti Sarva

Data Scientist, Development Data Partnership at The World Bank

Inmaculada Cava-Ferreruela

Policy Analyst at OECD

Resources Webinars

Webinar

Accelerating Europe's Gigabit Revolution

The importance of high-speed internet in the digital era

60 mins | Recording available

High-speed internet has become a cornerstone of innovation, economic growth, and social inclusion. While Europe has begun to embrace the visionary concept of a Gigabit Society — where network speeds are consistently above 100 Mbps for all consumers and 1 Gbps for public institutions — the path to get there still needs to be defined. How can Europe accelerate the expansion of gigabit-capable infrastructure and ensure equal access to its advantages?

In this webinar, a panel of industry experts will come together to:

  • Discuss how Gigabit Society fits into Europe’s digital transformation strategy
  • Identify key policy measures and investments to support Gigabit Society goals
  • Propose strategies to ensure digital access for all and overcome implementation challenges

Can’t attend the live webinar? Sign up! All registrants will receive a recording of the session to watch on-demand.

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About the presenters

Sylwia Kechiche

Principal Analyst at Ookla

Stephen Wilson

Senior Principal Analyst at Omdia

Marta Wojciechowska

Chief Executive Officer at Fiberhost

Luc Hindryckx

Director General at ecta

James Robinson

Senior Analyst at Assembly Research

Howard Jones

Head of Communications at Hyperoptic

Icíar Martínez

Markets & Product Director at Onivia

Resources Webinars

Webinar

Lessons Learned From a Successful 3G Sunset

Sharing Zain Bahrain’s roadmap for improving customer experience while shutting down legacy network technology

Legacy network generations like 3G are becoming more expensive and less effective to maintain. Leading mobile operators are sunsetting 3G in order to free up spectrum for newer technologies and get their customers onto faster technology. However, in markets where many consumers don’t have 4G- or 5G-capable devices, it’s vital to understand where these customers are and how much of their time is spent on legacy tech. 

Recently, Zain Bahrain became the first operator in the Middle East to sunset 3G. In this webinar, Zain will share how they used crowdsourced network intelligence to address these challenges and the impact of repurposing 3G spectrum to more advanced technology:

  • Find out where customers are still relying on 3G — and determine whether it’s due to a lack of network coverage or device capabilities
  • Use crowdsourced RF data to understand where improved 4G and 5G coverage is needed in the absence of 3G
  • Monitor customer adoption of 4G and 5G after disabling 3G
  • Validate improved network metrics including speed, coverage, and consumer sentiment as a result of the sunset
  • Ensure the health of 2G networks to support machine-to-machine devices  

Can’t attend the live webinar? Sign up! All registrants will receive a recording of the session to watch on-demand.

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About the presenters

Amar Buali

Manager, Network Access, IP & Cyber Security & Building Services, Zain Bahrain

Laith Hashem

Senior Technical Account Manager, Ookla

Resources Webinars

Webinar

How Gaming Companies Can Detect and Resolve Outages Faster

Monitoring user-reported problems and third-party services to improve your players’ experience

Internal monitoring tools can’t always tell you when individual users are experiencing problems — and when issues that impact gameplay are caused by external services, diagnosing the root cause can be tricky. Millions of gamers use Downdetector to report and understand problems with their favorite online games. The world’s leading game developers and hosts use this data to detect and resolve service issues faster. With user-submitted problem reports and information about third-party outages that impact the gaming experience, you can detect and resolve issues faster — keeping your players’ downtime to a minimum.

Sharing insights from a recent Apex Legends and Steam service disruption, we’ll demonstrate how to:

  • Monitor user-reported problems for early alerting — often before internal monitoring tools can detect an issue
  • Rapidly determine the size, location, and potential impact of a service issue
  • Quickly diagnose and correlate incidents caused by external services such as cloud service providers and CDNs
  • Decrease resolution time and lower customer care center costs
  • Provide customers with timely, contextual communication during an incident

Fill out the form to receive a recording of the session to watch on demand.

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About the presenters

Kevin Stafford

Product Manager, Downdetector

Ed Pindus

Technical Account Manager, Downdetector

Resources Webinars

Webinar

How the World’s Leading Operators Prepare for Massive Live Events

Crowdsourced and Controlled Testing for Sports Matches, Concerts, and Cultural Events

At popular sports matches, concerts, and cultural events, millions of attendees will attempt to use their mobile devices to send texts, upload photos, and stream videos. A high concentration of users can quickly overwhelm a mobile network’s capacity and cause dropped calls, slow data speeds, and other service disruptions — presenting a challenge for mobile network operators trying to provide a high-quality connection at these events. 

Using crowdsourced data to identify problem areas and controlled testing to optimize onsite before and during the event, operators can ensure that their network is prepared for the biggest live events.

Sharing real-life examples from tier-1 operators around the world, we’ll demonstrate how to: 

  • Use crowdsourced performance, coverage, and signal data to identify potential problem areas before the event occurs 
  • Drive and walk test live events with real-time data processing and visualization
  • Analyze customer QoE before and after events with metrics like web page load time and video start time 
  • Perform geofenced analysis to monitor high-impact areas within a location for network optimization

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About the presenters

Nikhil Gogaté

Director, Global Business Development at Ookla

Juan García

Manager, Client Services at Ookla

Resources Webinars

Webinar

Descubra problemas de red ocultos utilizando mediciones reales de QoS y QoE (En español)

Cómo identificar áreas problemáticas y sus causas utilizando datos colaborativos de RF y datos de experiencia de usuario

Los consumidores esperan realizar videollamadas, jugar en línea, ver videos y acceder a su contenido favorito desde sus dispositivos móviles sin ningún problema, y se sienten insatisfechos con los operadores de red cuando tienen una mala experiencia. Entonces, ¿Qué pueden hacer los operadores cuando las sondas, contadores de red, y las pruebas de Drive Test muestran buenos resultados, pero los clientes siguen experimentando problemas?

Las pruebas de red colaborativas de Ookla recopilan miles de millones de mediciones todos los días de cientos de millones de dispositivos en todo el mundo, capturando datos detallados de experiencia de usuario y RF, en las ubicaciones donde los clientes se preocupan más por la conectividad. En este seminario web, Ookla mostrará un ejemplo del mundo real de cómo un operador puede usar los datos de QoS y QoE para encontrar y diagnosticar un problema de red oculto antes de que provoque la pérdida de clientes.

También hablaremos de: 

  • Combinar las métricas de QoS y QoE de crowdsourcing para obtener una imagen completa de la experiencia de red de sus clientes
  • Priorizar mejor la expansión de capacidad de la red para mantener a sus clientes satisfechos
  • Descubrir y analizar ubicaciones de alto impacto para la optimización de la red
  • Demostrar el cumplimiento de las normativas de la red con los reguladores 

Ver grabación

About the presenter

Carlos Islas

Gerente Técnico de cuentas Senior en Ookla

Resources Webinars

Webinar

Descubra problemas escondidos de rede usando métricas de QoS e QoE do mundo real (Em português)

Como identificar áreas com problemas e suas causas usando dados de crowdsourcing de RF e dados de experiência de usuários

Os consumidores esperam fazer videochamadas, jogar jogos, transmitir entretenimento e acessar seu conteúdo favorito de seus dispositivos móveis sem interrupções – e ficam insatisfeitos com as operadoras de rede quando não conseguem acessar esses serviços. Então, o que você faz quando probes, contadores de rede, walktests e drivetests mostram bons resultados, mas os clientes ainda estão tendo problemas?

Os dados de crowdsourcing da Ookla são referentes a bilhões de medições todos os dias de centenas de milhões de dispositivos de consumo em todo o mundo, capturando dados detalhados de RF e experiência do usuário, nos locais onde os clientes mais se preocupam com a conectividade. Neste webinar, a Ookla mostrará um exemplo real de como uma operadora pode usar dados de QoS e QoE para encontrar e diagnosticar um problema de rede oculto antes que ele cause o churn de clientes.

Você também entenderá como: 

  • Combinar métricas de crowdsourcing  de QoS e QoE para obter uma visão abrangente da experiência de rede de seus clientes
  • Priorizar melhor a expansão da capacidade de rede para manter seus clientes satisfeitos
  • Descobrir e analisar locais de alto impacto para otimização de rede
  • Demonstrar os compromissos da rede aos reguladores

Assista à gravação

About the presenter

Lourenco Lanfranchi

Diretor de Vendas da Ookla

Resources Webinars

Webinar

Using Crowdsource Broadband Data to Dispute FCC Maps

How state broadband leaders can build accurate maps and win federal funding

The FCC has stated that crowdsource data will be an important part of improving the new U.S. national broadband map. For this reason, the Commission has defined a submission process for crowdsource data to be presented as evidence when user experience does not match the claims of local internet providers. However, many filers have found this process unclear or difficult, notably in regard to the requirement that all submissions include Broadband Serviceable Location (BSL) identification numbers.

This webinar will demonstrate how crowdsource data from Ookla Speedtest® measurements can be overlaid with FCC maps to produce the needed evidence to indicate where services don’t meet minimum broadband standards. It will also offer tips on how to submit crowdsource data for disputed areas in a format that better meets FCC requirements.

Through crowdsource data submissions, broadband offices can dispute existing maps, advocate for federal funding eligibility, and assist federal officials in their mission to improve the broadband availability and performance.

In this webinar, a panel of industry experts will come together to discuss: 

  • Common challenges and hurdles in the mapping process
  • Broadband mapping projects and funding allocation success stories
  • How to identify areas where residents are experiencing inadequate connectivity
  • How to dispute FCC maps and influence funding allocation 
  • How to submit crowdsource data in a format that can better meet FCC requirements 

Can’t attend the live webinar? Sign up! All registrants will receive a recording of the session to watch on-demand.

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About the presenters

Bryan Darr

Vice President, Government Affairs at Ookla

Jamie Hoffman

Program Manager at the West Virginia Department of Economic Development

Patrick Ryan

Senior Solution Engineer, Telecommunications at Esri

Tom Reid

President at Reid Consulting Group

Resources Webinars

Webinar

Discover Hidden Network Problems Using Real-World QoS and QoE Measurements

How to pinpoint problem areas and causes using crowdsourced RF and user experience data

Consumers expect to seamlessly make video calls, play games, stream entertainment, and access their favorite content from their mobile devices — and become dissatisfied with network operators when they cannot access these services. So what do you do when probes, network counters, walk tests, and drive tests show good results, but customers are still experiencing problems?

Crowdsourced network testing from Ookla collects billions of measurements every day from hundreds of millions of consumer devices worldwide, capturing detailed RF and user experience data, in the locations where customers care most about connectivity. In this webinar, Ookla will show a real-world example of how an operator can use QoS and QoE data to find and diagnose a hidden network problem before it causes customer churn. 

You will also learn how to: 

  • Combine crowdsourced QoS and QoE metrics to get a comprehensive picture of your customers’ network experience
  • Better prioritize capacity expansion to keep your customers satisfied 
  • Discover and analyze high-impact locations for network optimization
  • Demonstrate network commitments to regulators 

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About the presenter

TIbor Rathonyi

Vice President, CellRebel at Ookla

Resources Webinars

Webinar

Defining Standards in Latency and Network Responsiveness

Why carriers and ISPs should invest in lowering latency to improve consumer network experience

Cutting-edge technology requires a low-latency network connection. From gaming, video conferencing, and live-streaming to industrial IOT, autonomous vehicles, augmented reality, virtual reality, and the metaverse — user experience is impacted by latency. 

On the modern internet, latency is the hardest engineering challenge to solve. It doesn’t help that there are so many misconceptions about what latency is within the networking, services, and applications space. Defining latency is key to understanding where you need to compete as a communications service provider, drive performance in your region as a regulator, or improve applications as an application provider.

In this webinar, you will learn more about: 

  • The role that latency plays in the internet, both present and future
  • The causes of inconsistent latency and low network responsiveness
  • The state of latency across the world, as measured by SpeedtestⓇ
  • How to use crowdsourced consumer experience insights to highlight latency problem areas

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About the presenter

Brennen Smith

Vice President, Technology at Ookla