| June 13, 2025

Major Google Cloud Outage Impacts Online Services Around the Globe

A major outage, with over 1.4 million Downdetector user reports globally, across more than 50 online services, reinforces the need for more robust infrastructure given multiple dependent online services.

Downdetector outage reports highlights issues with Google Cloud

At approximately 17:56 UTC on June 12, 2025, Google Cloud entered an “Outage” state on Downdetector, as indicated by a sharp increase in user reports. Downdetector user reported data shows a rapid uptick in outage reports for Google Cloud, peaking at 6.30pm UTC, followed by a long tail of reports as users continued to experience problems with the service. This immediately affected several critical Google services, including Google Drive, Maps, Meet, Nest, Gemini, and YouTube itself.

Google Cloud Outage Summary
Downdetector® | June 12, 2025 | Global Reports

Over 1.4 million user outage reports globally

Concurrently, numerous external platforms that publicly acknowledge their reliance on Google Cloud infrastructure—notably Spotify, Snapchat, Rocket League, and OpenAI—also reported significant disruptions. The widespread nature of cloud infrastructure dependencies meant that a multitude of other online services, even those without a public direct link to Google Cloud, experienced indirect operational impacts.

Minutes later, at 18:00 UTC, Cloudflare also experienced a related outage. Cloudflare subsequently confirmed this disruption was a direct result of an issue with a “third-party cloud provider.” This directly affected major platforms such as Discord and Twitch, both of which publicly utilize Cloudflare’s infrastructure. A broad array of additional services dependent on Cloudflare were similarly impacted across their respective operations.

Over the course of the outage, Downdetector amassed over 1.4 million user reports globally, across more than 50 online services that the platform tracks. Of these 1.4 million, in excess of 800,000 were reported in the U.S. alone.

Downstream Impact – Services Impacted by Google Cloud Outage
Downdetector® | June 12, 2025 | Global Reports

The cascading effect of these outages unfortunately led to considerable confusion among users of communication service providers globally. Many users mistakenly attributed the service interruptions to their mobile or broadband providers, given that access to the affected online services was routed through their respective networks. All three national carriers in the U.S. for example, saw a substantial increase in user reports.

Both Google Cloud and Cloudflare services were largely restored to normal operational status by approximately 20:30 UTC. However, consistent with patterns observed during major service disruptions, user reports on Downdetector continued for a period thereafter.

For businesses, Downdetector provides access to dashboards that deliver early alerts, enable outage correlation, and allow for direct communication with users, ensuring a proactive approach to incident management. Learn how you can leverage Downdetector to be better prepared for outages, or reach out to schedule a demo.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| May 13, 2025

Exciting New Updates to Downdetector

Downdetector is starting 2025 strong with major enhancements aimed at expanding our global reach and improving usability for our Downdetector users and Downdetector Explorer customers. Here’s a look at some of the latest updates that make it easier than ever to monitor and track service disruptions worldwide.

Expanding Downdetector’s Global Coverage

As part of our commitment to providing real-time service insights across the globe, we’ve launched 14 new Downdetector domains in key markets. These new domains allow users to track and report issues with local services—including telecommunications, banking, and other essential industries.

With these additions, Downdetector now operates in 64 countries, empowering users all around the world to stay informed about outages that matter to them.

Here’s the full list of new Downdetector domains:

New Alerts Manager for Downdetector Explorer

To improve the monitoring experience for Downdetector Explorer customers, we’ve launched a revamped Alerts Manager. This feature allows users to seamlessly integrate Downdetector with observability tools like Datadog, Slack, and OpsGenie, delivering real-time outage alerts directly into existing workflows.

By connecting Downdetector data to the tools teams already use, organizations can automate alerting, streamline communication, and accelerate incident response.

Here’s a look at what a Downdetector alert looks like in Slack:

With the New Alerts Manager, Explorer users can:

  • Customize alert settings with precise service and region filters, ensuring you receive only the most relevant notifications
  • Improve team collaboration with real-time notifications sent to the right groups via Slack, OpsGenie, or email
  • Enhance incident response times by integrating directly with observability tools for faster, data-driven insights

Multi-Service Alerts

As part of the expansion to the alerts management system, we’ve also introduced Multi-Service Alerts! This powerful new capability enables teams to detect outages across multiple services.

Multi-Service Alerts allow users to trigger notifications when two or more monitored services enter a critical state at the same time. This is especially useful for:

  • Identifying shared infrastructure issues (e.g., when multiple ISPs or cloud providers go down)
  • Monitoring your competitive landscape (e.g., when your service and a competitor are both impacted)
  • Detecting ecosystem-wide disruptions faster and with more context

Interested in accessing data from our new domains or seeing the new alerts manager in action? Contact us today to learn more!

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| May 6, 2025

How stc Bahrain Is Transforming Indoor 5G Connectivity with Ookla Data [Case Study]

Seamless connectivity has become essential in indoor environments like hotels and shopping malls where people gather, and network congestion can significantly affect the user experience. In Bahrain, telecommunications operator stc Bahrain has adopted a proactive approach to enhancing the indoor 5G customer experience by deploying innovative solutions at premium locations such as The Ritz-Carlton Bahrain and City Centre Bahrain.

stc Bahrain’s initiative leverages Ookla’s Speedtest Intelligence® and Cell Analytics™ platforms, enabling data-driven decisions throughout the entire indoor 5G deployment lifecycle — from network planning and technology implementation to validation of coverage and performance improvements.

Situation

In today’s highly competitive telecommunications market, premium indoor locations represent both a significant challenge and opportunity for network operators. These environments — luxury hospitality venues, commercial centers, and other high-density public spaces — are where customers with 5G-capable devices and premium service plans expect flawless connectivity, yet they’re also the same areas where traditional outdoor network infrastructure often struggles to deliver consistent coverage.

For stc Bahrain, addressing indoor connectivity wasn’t just a technical issue but a critical strategic priority. Premium venues like The Ritz-Carlton Bahrain host international business travelers who demand seamless connectivity for video calls, while retail destinations like City Centre Bahrain require reliable 5G for mobile payments and augmented shopping experiences. Failure to deliver would mean not just dissatisfied customers but potentially losing valuable high-tier clients to competitors who could meet these growing expectations.

To maximize the impact of its investments, stc Bahrain required a precise, data-driven approach to identify indoor areas with poor 5G coverage, strategically deploy solutions where they would drive the most value and validate network improvements. Enter Ookla.

Download the full case study

Check out our full case study to discover how stc Bahrain leverages Ookla data to plan, implement, and validate connectivity improvements within premium indoor locations.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| April 10, 2025

Revolutionizing Airport Connectivity: How Boingo Leverages Ookla's Comprehensive Network Intelligence [Case Study]

Airport network connectivity has evolved from a luxury service to critical infrastructure, powering essential operations throughout airport terminals across the world. Boingo Wireless, a global leader in airport distributed antenna systems (DAS), Wi-Fi, and private 5G networks, understands this better than anyone. With a customer portfolio spanning over 130 airports and transportation hubs worldwide, Boingo is transforming the travel experience for both passengers and operations through cutting-edge wireless technologies.

As airports have evolved into smart, hyper-connected hubs, the demand for reliable, high-speed connectivity has skyrocketed. Passengers expect to stream, work, and stay connected during their entire time at an airport, from check-in to takeoff. Additionally, airport operations teams rely on wireless networks to power critical security infrastructure, check-in kiosks, and logistics systems. 

Download the full case study

Check out our full written and video case study to discover how Boingo leverages Ookla’s connectivity insights—including Cell Analytics® for cellular planning and Ekahau® for Wi-Fi design and optimization—to deliver fast, reliable wireless solutions in complex, high-density airports.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| April 9, 2025

Speedtest Experience Ratings: A New Way to Understand Your Internet Performance

We are excited to introduce Speedtest Experience Ratings, a new beta feature in the Speedtest app and website designed to help you better understand how your Speedtest results translate into real-world performance. These ratings provide insights on four key online activities: Web Browsing, Online Gaming, Video Streaming, and Video Conferencing. Each metric is given a score on a 1 to 5 scale (1 = Poor, 5 = Excellent) to indicate expected performance.

Metrics Impacting Your Ratings

While Speedtest primarily displays download speed, upload speed, and ping, our Experience Ratings account for additional factors like jitter, loaded latency, and packet loss. All of these metrics can impact real-world performance, even if your speed results look strong.

  • Download Speed: How quickly you can pull data from a server on the internet to your device
  • Upload Speed: How quickly you can send data from your device to the internet
  • Latency (or Ping): The reaction time of your connection — how quickly your device gets a response after you’ve sent out a request
  • Jitter: Also called Packet Delay Variation (PDV), jitter is a measure of the variability in ping over time
  • Loaded Latency Increase: Calculates the excess latency by finding the higher value between download and upload latency and subtracting a baseline latency
  • Packet Loss: Packet loss occurs when a packet of data being sent over the internet is not received or is incomplete

Understanding Experience Ratings

Web Browsing

Web browsing includes activities like visiting websites, scrolling social media, and checking emails. This is one of the least demanding activities in terms of speed and latency, but stability is key.

  • Relevant Metrics: Download speed, Ping, Packet Loss, Jitter, and Loaded Latency Increase
  • Recommended Speeds:
    • Download: At least 1-5 Mbps
  • Latency Considerations: Latency is not typically an issue for basic browsing
  • Estimated Data Usage:
    • General browsing & social media: ~60 MB per hour
    • Email (without large attachments): ~1 MB per email
    • Email (with attachments): Varies based on file size

Online Gaming

A smooth gaming experience requires a combination of sufficient download and upload speeds as well as low latency. High latency can cause lag, delays in player actions, and an overall poor experience.

  • Relevant Metrics: Ping, Packet Loss, and Loaded Latency Increase
  • Recommended Speeds:
    • Download: 3-10 Mbps per player (higher for modern, high-resolution games)
    • Upload: 1-3 Mbps
  • Latency Considerations:
    • Ideal Ping: Below 50ms
    • Moderate Ping: 50-100ms (may experience minor lag)
    • High Ping: Over 100ms (noticeable lag and delay in gameplay)
  • Estimated Data Usage:
    • Casual gaming: ~40 MB per hour
    • Competitive online gaming: ~100 MB per hour
    • Game downloads/updates: Varies significantly (e.g., AAA games can be 50-150 GB)

Video Streaming

The quality of your video streaming experience depends primarily on high download speeds and low latency. If latency is too high or speeds fluctuate, you may experience buffering, interruptions, or a reduction in video resolution.

  • Relevant Metrics: Download, Ping, Packet Loss, and Loaded Latency Increase
  • Recommended Speed:
    • Standard Definition (SD, 480p): 3-4 Mbps
    • High Definition (HD, 720p-1080p): 5-10 Mbps
    • 4K Ultra HD: 25 Mbps or higher
  • Latency Considerations:
    • Low latency helps ensure smooth playback without buffering.
  • Estimated Data Usage:
    • SD (480p): ~700 MB per hour
    • HD (1080p): ~1.5-3 GB per hour
    • 4K UHD: ~7-10 GB per hour

Video Conferencing

For smooth video calls, both high download and upload speeds are important. Low latency is crucial for keeping video and audio in sync, whereas excessive latency can lead to delays, choppy video, and distorted or out-of-sync audio.

  • Relevant Metrics: Ping, Packet Loss, Jitter, and Loaded Latency Increase
  • Recommended Speeds:
    • Standard Definition (480p): 1 Mbps download / 1 Mbps upload
    • High Definition (720p-1080p): 3-6 Mbps download / 2-3 Mbps upload
    • 4K Video Conferencing: 10-15 Mbps download / 5-10 Mbps upload
  • Latency Considerations:
    • Low latency helps ensure smooth playback without buffering.
  • Estimated Data Usage:
    • SD (480p): ~700 MB per hour
    • HD (1080p): ~1.5-3 GB per hour
    • 4K UHD: ~7-10 GB per hour

Speedtest Experience Ratings in Action

Here’s a look at Experience Ratings during a Speedtest:

Want to know your Experience Ratings? Take a Speedtest!

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| March 28, 2025

Ookla Joins ETSI to Advance Network Testing Standards

Ookla®, the global leader in connectivity intelligence, is pleased to announce it has joined the European Telecommunications Standards Institute (ETSI). This strategic partnership reinforces Ookla’s commitment to advancing global network testing standards and methodologies.

“As a member of ETSI, Ookla and Rootmetrics look forward to bringing our expertise in controlled drive testing to ETSI and helping to enhance testing methodologies that enable more effective collaboration with customers seeking alignment with ETSI standards.” – Chris Miller, VP, Service Product Manager, Ookla.

RootMetrics by Ookla® delivers real-world mobile network insights through controlled drive and walk testing with off-the-shelf smartphones purchased from carrier stores. With over a decade of experience in controlled testing methodology, RootMetrics’ holistic testing approach is designed to replicate the end-user’s experience in the real world.

Ookla will actively participate in the ETSI community to help shape standards for next-generation controlled testing, particularly as networks evolve through Open Radio Access Network (O-RAN), 5G Standalone (5G SA), and 6G technology.

This membership represents Ookla’s commitment to advancing the telecommunications industry through standardization and collaboration.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| March 13, 2025

Ookla and Deloitte Announce Strategic Collaboration

Ookla® has formed a strategic collaboration with Deloitte, bringing together Ookla’s industry-leading connectivity intelligence with Deloitte’s global consulting expertise. This partnership aims to revolutionize telecommunications network performance worldwide.

The combination of Ookla’s connectivity insights and Deloitte’s services creates a synergy that significantly enhances their joint offerings. With this alliance, organizations can gain a deeper understanding of network performance, make informed strategy decisions, and improve the end-user experience for countless users across the globe.  

“At Ookla, our mission is to provide industry-leading network intelligence that empowers organizations,” said Chip Strange, Chief Strategy Officer at Ookla. “By partnering with Deloitte, we are extending the impact of our insights, enabling clients to make data-driven decisions with greater confidence.”

Key benefits of the collaboration between Ookla and Deloitte include performance benchmarking for telecom providers, broadband connectivity reporting for governments, and data-driven investment insights for telecommunications infrastructure providers.

“Deloitte’s Telecom Network Engineering consulting services, now strengthened by Ookla’s comprehensive network intelligence, help optimize networks and drive better connectivity outcomes,” said Pedro Tavares, Deloitte Portugal Cyber & Telecom Networks Lead Partner.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| March 11, 2025

Top Five Takeaways from MWC 2025

More than 109,000 industry leaders from 205 countries and territories around the globe gathered in Barcelona, Spain earlier this month for Mobile World Congress, as the annual confab shined a light on some of the latest advancements in mobile technology. Many members of the Ookla team were in Barcelona for MWC and here are the top takeaways that we observed:

The buzz about AI is at an all-time high


Not surprisingly, much of the chatter on the convention hall floor was about AI and the many ways the technology will support communications networks. For example, using AI to enhance the performance of the RAN, also known as AI RAN, was a hot topic at the show with SoftBank, Nvidia and other members of the AI-RAN Alliance touting their progress with the technology. Ookla Analyst Luke Kehoe noted that the omnipresence of AI seemed to override many of the discussions of 6G.

5G SA will drive enterprise revenue


As Ookla recently noted in this report, the global rollout of 5G standalone (SA) is gaining momentum after a slower-than-expected start. However, Europe, in particular, has been slow to deploy SA, causing a widening to its gap with leaders like the US and China. During the opening keynote address at MWC, GSMA Director General Mats Granryd said that as of December 2024, 60 operators had deployed SA and were offering commercial services. The GSMA predicts that SA will drive 70% of all enterprise revenue expansion until 2030, representing a $127B opportunity for the industry.

5G use cases are shifting toward the enterprise


With more operators deploying 5G SA, there’s a noticeable shift toward using 5G for B2B-focused applications such as logistics, manufacturing and public safety instead of consumer-facing applications.
Public safety, in particular, appears to be a promising use case for 5G SA-based slicing, with multiple demos drawing inspiration from T-Mobile’s ‘T-Priority’ first responder solution in the U.S. Similarly, Vodafone announced the launch of a mission critical emergency service called MCx that is intended for first responders in Europe.

The role of NTNs gains momentum


Non-terrestrial networks (NTN) and the possibility that the convergence of satellite and cellular networks will result in true, ubiquitous coverage continues to attract a lot of interest in the industry. Panels on NTN were filled to capacity. T-Mobile’s Chief Network Officer Ankur Kapoor touted the company’s arrangement with SpaceX’s Starlink to offer a direct to device (D2D) service, telling Fierce Network that the service now has hundreds of thousands of customers signed up. In addition, Vodafone and AST SpaceMobile announced that they plan to create SatCo, a company that will deliver space-based broadband to mobile operators. Plus there was also some discussions on the sidelines of the show about Europe’s IRIS² satellite constellation as a potential competitor to Starlink.

Policy discussions were front-and-center


While it isn’t uncommon for regulators and regulatory policy discussions to be part of the MWC, there have been many years when these discussions received little attention. However, that was not true this year. European telecom executives used their opening main-stage addresses to opine about regulation rather than innovation. It’s clear that Europe’s upcoming Digital Networks Act, while welcomed by telcos, will require a lot of support to increase 5G SA deployments and meet coverage targets. Separately, the EU’s Digital Services Act was a topic brought up by the new Federal Communications Commission (FCC) Chairman Brendan Carr. Speaking at MWC, Carr told the audience that the agency will defend the interests of America’s technology companies against what he believes is “excessive” European regulation, particularly with respect to free speech.

Here’s a closer look at Ookla’s MWC experience:

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| February 26, 2025

Ookla and HEAVY.AI Announce Strategic Partnership

Ookla® has formed a strategic partnership with HEAVY.AI, bringing together Ookla’s industry-leading connectivity intelligence with HEAVY.AI’s GPU-accelerated analytics platform. This collaboration aims to transform how organizations visualize and analyze network performance data at scale.

The combination of Ookla’s network insights and HEAVY.AI’s high-performance computing capabilities creates a synergy that significantly enhances their joint offerings. With this alliance, organizations can process multi-terabyte datasets in real time, uncover patterns in complex data, and make faster, more informed decisions about network optimization.

“At Ookla, our mission is to provide unparalleled network intelligence to help improve global connectivity,” said Chip Strange, Chief Strategy Officer at Ookla. “Partnering with HEAVY.AI allows us to push the boundaries of what’s possible in network analytics, enabling our customers to make faster, smarter decisions that can drive meaningful improvements in network performance, consumer experiences, and better business outcomes.”

Key benefits of the collaboration between Ookla and HEAVY.AI include optimizing infrastructure investments for 5G deployment and fiber rollouts, enhancing consumer experience with real-time insights, and accelerating network diagnostics by processing billions of data points in milliseconds.

“HEAVY.AI’s mission is to redefine how organizations interact with large-scale geospatial and time-series datasets,” said Todd Mostak, Founder and CEO of HEAVY.AI. “By partnering with Ookla, we are giving telecommunications providers the ability to analyze and visualize complex network performance data faster than ever before, allowing them to proactively address challenges and capitalize on opportunities in real time.”

The partnership’s integrated solution is available immediately for network operators, government entities, and other organizations who need real-time network insights.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| January 9, 2025

[White Paper] How APC Towers Leverages Network Intelligence for Strategic Site Selection

APC Towers, a national tower developer operating across 37 states, partners with Ookla® to optimize their tower site selection and development process. In our new white paper, learn how APC Towers uses Cell Analytics™ and Speedtest Insights™ data to identify underserved markets, showcase competitive advantages, and build stronger partnerships with mobile network operators (MNOs).

Read on for key highlights from the white paper, or download the complete version for an in-depth look at APC Towers’ data-driven approach to site selection.

Custom solutions backed by real-world performance metrics

APC Towers analyzes Speedtest Insights data to develop targeted solutions for MNOs based on their unique network challenges. By examining detailed performance metrics, they can propose strategic tower placements that directly address carrier-specific issues around speed, latency, and capacity.

Visualizing opportunities through network intelligence 

Using Cell Analytics and Speedtest Insights, APC Towers creates compelling visualizations that demonstrate the value of their tower locations. The white paper showcases two case studies where Ookla’s data validated expansion opportunities: one justifies adding a new tower to an underserved Los Angeles community, while the other identifies potential tenants for an existing tower in Hartsville, Indiana.

Strategic market analysis through network performance data 

By importing geospatial data into Cell Analytics and analyzing real-time performance metrics, APC Towers identifies high-value deployment opportunities. This data-driven approach allows them to show MNOs exactly where new tower deployments would deliver the strongest impact on network coverage and user experience.

Want to learn more about how network intelligence drives strategic tower deployment? Download the white paper for the complete analysis, including detailed use cases and insights from both APC Towers and Ookla.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.