A major outage, with over 1.4 million Downdetector user reports globally, across more than 50 online services, reinforces the need for more robust infrastructure given multiple dependent online services.
Downdetector outage reports highlights issues with Google Cloud
At approximately 17:56 UTC on June 12, 2025, Google Cloud entered an “Outage” state on Downdetector, as indicated by a sharp increase in user reports. Downdetector user reported data shows a rapid uptick in outage reports for Google Cloud, peaking at 6.30pm UTC, followed by a long tail of reports as users continued to experience problems with the service. This immediately affected several critical Google services, including Google Drive, Maps, Meet, Nest, Gemini, and YouTube itself.
Google Cloud Outage Summary
Downdetector® | June 12, 2025 | Global Reports
Over 1.4 million user outage reports globally
Concurrently, numerous external platforms that publicly acknowledge their reliance on Google Cloud infrastructure—notably Spotify, Snapchat, Rocket League, and OpenAI—also reported significant disruptions. The widespread nature of cloud infrastructure dependencies meant that a multitude of other online services, even those without a public direct link to Google Cloud, experienced indirect operational impacts.
Minutes later, at 18:00 UTC, Cloudflare also experienced a related outage. Cloudflare subsequently confirmed this disruption was a direct result of an issue with a “third-party cloud provider.” This directly affected major platforms such as Discord and Twitch, both of which publicly utilize Cloudflare’s infrastructure. A broad array of additional services dependent on Cloudflare were similarly impacted across their respective operations.
Over the course of the outage, Downdetector amassed over 1.4 million user reports globally, across more than 50 online services that the platform tracks. Of these 1.4 million, in excess of 800,000 were reported in the U.S. alone.
Downstream Impact – Services Impacted by Google Cloud Outage
Downdetector® | June 12, 2025 | Global Reports
The cascading effect of these outages unfortunately led to considerable confusion among users of communication service providers globally. Many users mistakenly attributed the service interruptions to their mobile or broadband providers, given that access to the affected online services was routed through their respective networks. All three national carriers in the U.S. for example, saw a substantial increase in user reports.
Both Google Cloud and Cloudflare services were largely restored to normal operational status by approximately 20:30 UTC. However, consistent with patterns observed during major service disruptions, user reports on Downdetector continued for a period thereafter.
For businesses, Downdetector provides access to dashboards that deliver early alerts, enable outage correlation, and allow for direct communication with users, ensuring a proactive approach to incident management. Learn how you can leverage Downdetector to be better prepared for outages, or reach out to schedule a demo.
Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.
When you want to check your internet performance, you take a Speedtest®. If you can’t connect to a site, you check Downdetector®. Now, we’ve added a new Downdetector tab in the Speedtest app so you can do both in one location. This combines the internet’s most trusted app for testing connectivity with Downdetector’s real-time status information for over 12,000 apps, websites, and services across in 47 countries — with one tap. Using these free utilities, you can now diagnose whether your connection is in trouble or if there’s a larger service issue all in one place.
This is the same methodology we use for the Downdetector site you’ve come to trust. It’s simply in a more convenient location.
Check for online outages
Tap the “Status” tab at the bottom center of the Speedtest app to see a snapshot of the current status of the apps, websites, and services Downdetector monitors, tailored to show what’s most relevant in your country. Sites and services that are experiencing problems will appear at the top, giving you a quick view of whether the problem you’re experiencing is more widespread. Read more about how a few critical services can take down chunks of the internet here.
Check for details on a specific incident
Tap any site or service on the status page for a more detailed view of what’s going on. You’ll see a graph of incident reports over the last 24 hours as well as a chart of what types of issues users have reported. You can also tap on the blue button at the bottom of the page to submit your own report to Downdetector including information about your experience. This helps other users understand what they might also be experiencing.
Coming soon
This update is currently rolling out to Android and iOS devices worldwide. Update your Speedtest app if you don’t see the Downdetector tab. Soon we’ll also be adding in the ability to search for a specific site or service. Keep an eye out for this and other improvements as you troubleshoot your internet connectivity in the Speedtest app.
Download the Speedtest app for Android or iOS today to check out this new feature and let us know what you think on Twitter or Facebook.
Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.
Our reliance on technology is so total that for many it feels like the world is ending when a popular site or service on the internet is inaccessible, and 2024 saw many outages that reminded us how much one such interruption can disrupt the daily lives of millions. We analyzed Downdetector® data from Q1-Q3 2024 to see where that pain of disconnection was felt most acutely. Read on to revisit the largest outages of 2024 at a global level and sorted by region.
Note that while some companies experienced more than one large outage during this time period, we’ve listed only the largest incident per company in each chart.
The world’s biggest outages this year
Users of social media sites, internet providers, and gaming sites and services suffered the most disruptions this year according to Downdetector data on the world’s biggest outages. Facebook had the largest outage on our list. On March 5, over 11.1 million people across the world reported issues with the popular social media site.
The second largest global outage may be the most memorable. While CrowdStrike is not a service most people think of, we saw nearly 5 million reports to services that rely on it (or rely on Microsoft which relies on Crowdstrike), including emergency services, airlines, and ride sharing apps when a routine software update went bad on July 19.
AT&T suffered the third largest outage in the world, according to Downdetector data, when an equipment configuration error caused customers across the entire United States to lose network access for over 12 hours.
Biggest outages in each region
Asia Pacific region hit by global outages
The March 5 Facebook outage also topped the list of outages in the Asia-Pacific region, instigating over 908k user reports to Downdetector and taking Instagram down with it as the second largest outage. The third largest outage happened on June 26 when over 168k Microsoft 365 users in the Asia-Pacific region reported service disruptions on the service. Japan was especially hard hit with over 139k user reports from that country alone.
People in the Asia-Pacific region were also affected by local outages, with over 76k users reporting issues with Japanese payment system PayPay in May, and 65k users in India reported issues with Jio during a September service disruption.
Europe struggles with social media sites
Social media sites were the main source of disconnection in Europe according to data from Downdetector. Over 3.4 million European users reported issues with Facebook during the March 5 outage, making that the largest outage in Europe during Q1-Q3 2024. WhatsApp users suffered the second largest outage in Europe with over 1.1 million people reporting issues during an outage in early April.
Two German companies also showed up on our list of largest outages in Europe with over 218k reports of issues with 1&1 and over 209k reports of issues with Deutsche Telekom when the two companies experienced service disruptions almost a week apart in late May.
Latin America feels pain from global social outages
Latin America’s top three outages mirrored those in Europe with social media sites causing the most pain for users according to data from Downdetector. The March 5 Facebook outage was felt profoundly with almost 850k user reports on Downdetector in Latin America for issues related to Facebook and over 260k related to Instagram. WhatsApp had the second largest outage in the region with almost 420k user reports during the two hours the service was down on April 3.
Bait, a Mexican Mobile Virtual Network Operator (MVNO) owned by Walmart, suffered an outage on April 2 where almost 99k users reported issues to Downdetector. And on September 24, over 74k users reported issues with Brazilian fintech bank Nubank.
Middle East and Africa experience mix of local and global outages
Outage patterns in the Middle East and Africa differed from those in other regions with users reporting about as many issues with local sites and services as global ones. The two largest outages, Microsoft 365 on March 14 and Facebook on March 5, were part of global events.
The third largest outage in the region was with South African telecommunications provider Telkom. Almost 55k users across Africa reported issues to Downdetector when Telkom experienced an outage on May 13. MTN, Vodacom, and du are other telecom providers that made our list of top outages in the Middle East and Africa during Q1-Q3 2024.
United States and Canada
As we saw with much of the rest of the world, Facebook topped the list of outages in the U.S. according to Downdetector with over 5.8 million users reporting issues with the service during its outage on March 5. The Crowdstrike and AT&T outages also hit the U.S. hard with almost 5 million and over 3.4 million user reports, respectively. Gaming sites and services and telecom providers filled out the rest of the list in the U.S.
Downdetector is your source for information about service disruptions, monitoring real-time performance for thousands of popular web services globally. Find Downdetector on the web or in the free Speedtest app for Android or iOS. We’ve recently introduced push notifications so you can learn about outages as soon as they happen. Businesses looking for early alerting on service issues may be interested in Downdetector ExplorerTM.
Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.
Downdetector is starting 2025 strong with major enhancements aimed at expanding our global reach and improving usability for our Downdetector users and Downdetector Explorer customers. Here’s a look at some of the latest updates that make it easier than ever to monitor and track service disruptions worldwide.
Expanding Downdetector’s Global Coverage
As part of our commitment to providing real-time service insights across the globe, we’ve launched 14 new Downdetector domains in key markets. These new domains allow users to track and report issues with local services—including telecommunications, banking, and other essential industries.
With these additions, Downdetector now operates in 64 countries, empowering users all around the world to stay informed about outages that matter to them.
To improve the monitoring experience for Downdetector Explorer customers, we’ve launched a revamped Alerts Manager. This feature allows users to seamlessly integrate Downdetector with observability tools like Datadog, Slack, and OpsGenie, delivering real-time outage alerts directly into existing workflows.
By connecting Downdetector data to the tools teams already use, organizations can automate alerting, streamline communication, and accelerate incident response.
Here’s a look at what a Downdetector alert looks like in Slack:
With the New Alerts Manager, Explorer users can:
Customize alert settings with precise service and region filters, ensuring you receive only the most relevant notifications
Improve team collaboration with real-time notifications sent to the right groups via Slack, OpsGenie, or email
Enhance incident response times by integrating directly with observability tools for faster, data-driven insights
Multi-Service Alerts
As part of the expansion to the alerts management system, we’ve also introduced Multi-Service Alerts! This powerful new capability enables teams to detect outages across multiple services.
Multi-Service Alerts allow users to trigger notifications when two or more monitored services enter a critical state at the same time. This is especially useful for:
Identifying shared infrastructure issues (e.g., when multiple ISPs or cloud providers go down)
Monitoring your competitive landscape (e.g., when your service and a competitor are both impacted)
Detecting ecosystem-wide disruptions faster and with more context
Interested in accessing data from our new domains or seeing the new alerts manager in action? Contact us today to learn more!
Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.
When online services go down, time is of the essence. While businesses and service providers face immense pressure to identify the root cause of outages quickly, determining whether an issue stems from internal systems or external factors can be challenging. And downtime isn’t just lost time – it’s lost revenue, reputation, and results.
Downdetector, a global platform for reporting service outages, has developed sophisticated outage detection capabilities to help businesses pinpoint the source of disruptions faster, ultimately leading to quicker resolutions and improved customer satisfaction.
In this article, we’ll show how Downdetector works, examine real-world examples from major outages, and explain how businesses can troubleshoot problems faster when every moment is critical. For a deeper look at how enterprises use Downdetector to pinpoint the source of service outages, including demonstrations and expert Q&A, watch our full webinar on demand!
How Downdetector Works: The Power of Crowdsourced Data
What if millions of users worldwide could instantly alert businesses when their service goes down – often before their own monitoring systems catch the problem? That’s exactly what Downdetector delivers. When online services fail, users around the globe report the issues they’re experiencing, creating a powerful early warning system that captures outages as they actually happen.
User reports form the core of Downdetector’s monitoring approach. When report volumes spike well above normal baselines for a service, Downdetector flags an outage. The platform’s crowdsourced intelligence often surfaces problems that internal tools can miss, giving businesses crucial visibility into service disruptions.
Downdetector’s global scale makes this approach uniquely powerful:
Present in 64 countries across 26 languages
Monitoring over 25,000 services worldwide
Engaging with more than 20 million monthly active users
Downdetector not only collects user reports, but also uses artificial intelligence to transform this raw data into actionable insights. AI-powered situation reports automatically analyze and summarize incident details, helping businesses quickly understand outage impacts without manually sifting through thousands of individual reports. This technology identifies patterns and correlations across different services, revealing connections that might otherwise go unnoticed.
While the consumer-facing website (downdetector.com) shows basic outage information, Downdetector Explorer, the commercial version, offers comprehensive notifications and alerts, granular data, and AI-powered insights that help companies troubleshoot issues almost immediately after users start reporting problems.
Pinpointing the Source of Outages
When service disruptions occur, online platforms and digital service providers need to quickly determine if the problem is in their own systems or caused by something external. For example, when users report they can’t access a website, the issue might not be with the website itself, but with a Content Delivery Network (CDN) that distributes the site’s content globally. Understanding the true source of problems gives service providers the insights they need to best allocate troubleshooting resources and resolve issues faster.
Service outages reported on Downdetector fall into three distinct categories, each requiring different response strategies:
Internal causes: Issues within a company’s own systems or infrastructure that they control directly, such as server failures
Downstream causes: For communication service providers (ISPs and mobile carriers), these are issues with services they carry to customers (like Instagram, Spotify, or Facebook). For other businesses (like banks), downstream causes involve services they use to connect with users, such as ISPs or mobile operators
Upstream causes: Problems with the core infrastructure or services that companies depend on for their own operations, such as cloud services (e.g., Google Cloud), security applications, or CDNs (e.g., CloudFlare, Akamai).
Downdetector’s visibility across thousands of services worldwide enables the platform to determine whether an incident likely has an internal root cause or stems from external factors – a crucial distinction that can save businesses hours of unnecessary troubleshooting.
Putting Theory into Practice: Global Outage Examples
Understanding the root cause of service outages is critical for rapid resolution. During our recent webinar, two major global service disruptions were discussed (a PlayStation Network outage and a Netflix live broadcast outage), and Downdetector’s data provided clear insights into the sources of the problems.
PlayStation Network Global Outage (February 7, 2025)
Imagine millions of gamers simultaneously discovering they can’t access their favorite online games. This nightmare scenario became reality on February 7, 2025, when Sony’s PlayStation Network (PSN) experienced one of its most significant outages in recent years. What makes such massive service disruptions particularly challenging is determining whether the problem lies with the platform itself, with a specific game, with a specific game publisher, or with the external infrastructure that supports it. This is where Downdetector’s incident attribution capabilities proved invaluable.
The outage’s impact, by the numbers:
First declared at 6 PM EDT/11 PM UTC on February 7
Generated over 3 million reports during the 24-hour period
Peaked at more than 300,000 reports per hour
Affected over 30 monitored games
Prompted over 30,000 user comments on the U.S. Downdetector page alone
By analyzing report patterns and volumes, Downdetector concluded the PSN outage was likely caused by internal PlayStation Network systems based on several factors:
Much higher volume of reports for PSN itself versus individual games
Significantly higher reports compared to other gaming platforms like Xbox or Ubisoft Connect
Multiple game publishers affected across various titles
No indications of broader infrastructure issues with cloud providers or communication service providers
Downdetector’s quick identification of the likely internal cause would allow the platform to focus its troubleshooting efforts on their own systems, helping fix the issue faster during a critical outage that affected millions of customers worldwide.
Netflix Live Broadcast Outage (November 15, 2024)
What happens when one of the biggest streaming platforms hosts one of the most anticipated sporting events of the year? The Mike Tyson vs. Jake Paul boxing match on November 15, 2024, put Netflix’s live streaming capabilities to the ultimate test – and highlighted the challenges of pinpointing the source of issues when multiple services are affected at once. As millions of viewers around the world tuned in to watch the high-profile bout, reports of streaming problems flooded into Downdetector at unprecedented rates:
Issues began around 7 PM EDT/midnight UTC
Reports peaked at approximately 95,000 per 15-minute interval
Over 1 million reports submitted by users across 50 countries
User reports occurred alongside a spike in issues reported for ISPs, AWS, betting apps, and food delivery services
Downdetector’s analysis concluded that the outage was an internal Netflix issue, despite the impact on services like AWS, ISPs, and betting apps. While Netflix relies on AWS for its streaming infrastructure, the problem appeared to be isolated to the portion of AWS used specifically by Netflix, rather than affecting AWS services more broadly. The global nature of the outage and its impact across numerous ISPs also ruled out problems with Netflix’s Open Connect network or individual service providers.
Local and Regional Service Outages
While global outages grab headlines, some of the most challenging service issues to diagnose are those affecting only specific regions or user segments. This is where Downdetector’s extensive data collection capabilities are key for enterprises, enabling users to identify localized patterns that might otherwise be overlooked as isolated complaints.
Regional service outages can be particularly frustrating for both users and service providers — users don’t understand why they’re the only ones affected, while providers struggle to replicate the problems in their systems. Let’s take a look at two examples of regional outages and how users identified and reported these issues.
Xfinity Issues in the Pacific Northwest: Thousands of reports from Seattle, Portland, and Vancouver (Canada) revealed problems with Google services (Search, YouTube, DNS) and Discord, but only for Xfinity users in the affected areas.
AT&T Fiber Issues in the Dallas Metro Area: A localized problem affected PlayStation Network and Hulu users, but only those connecting through the AT&T Fiber network in and around Dallas.
Downdetector Explorer’s ability to recognize patterns and form correlations allows businesses to quickly identify when an issue affects only users of a specific service provider in a particular geographic area.
Taking the Next Step with Downdetector Explorer
Service outages spread quickly and often affect millions of users. Businesses that quickly identify and address the source of problems gain a crucial competitive advantage, maintaining both customer trust and operational efficiency during these critical moments.
Downdetector Explorer gives your organization the tools needed to stay ahead of outages with:
Integrations with other observability systems (Datadog, Opsgenie, Slack)
Outage source identification capabilities
Detailed location and provider information
Ready to see how Downdetector can help your business respond faster to service incidents? Visit our website to learn more about Downdetector Explorer or reach out to our team!
Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.
For the past 10 years, Downdetector® has provided critical insights on real-time status and outage information for all kinds of services. We’ve seen huge, widespread outages over the years and 2022 was no exception. While no outage in 2022 eclipsed the biggest outage we’ve ever seen, which Meta experienced on October 4, 2021 when Facebook, Messenger, WhatsApp, and Instagram all went down, 2022 still saw some big worldwide outages. We put together a list of the 10 biggest global outages of 2022, so read on to learn how outages affected users:
10. TikTok, September 15, 2022
U.S. TikTok users looking to find the latest dance crazes on TikTok awoke early in the morning on September 15 to some tough news: TikTok was down globally. Nearly 300,000 users flocked to Downdetector to report issues with accessing the website, but luckily the issue seemed to be resolved in a few hours.
9. Snapchat, July 12, 2022
Snapchat users looking to send friends some photo updates were in for a rude reality on July 12, when they experienced a nearly four-hour service issue. While users couldn’t send pictures of themselves with Snapchat’s newest filters, they did record over 300,000 reports on Downdetector.
8. Reddit, April 3, 2022
Reddit users flocking to the website to post their newest r/speedtest results found out they wouldn’t be able to brag about how fast their speeds were on April 3, with Reddit having major issues for roughly two hours. Downdetector recorded over 300,000 user reports during this period to land on our top 10 biggest outages list. Unlucky users had to sit with themselves during this outage and ponder, “AITA?”
7. Call of Duty, August 16, 2022
Gamers in Europe hoping to unwind their day with some Call of Duty rounds tried to log in without any luck for roughly four hours. During this issue, frustrated users around the world recorded over 350,000 issues with the game while they waited for the service to come back online.
6. Twitter, July 14, 2022
Global Twitter users saw a huge service disruption on July 14, 2022, with over 500,000 users recording issues on Downdetector. Users couldn’t load tweets, scroll through the latest news, or let Speedtest® know what download speeds they were experiencing for roughly an hour before services got back up and running.
5. Instagram, July 14, 2022
July 14, 2022 was a busy day for social media companies. A few hours after the Twitter outage, Instagram went down for people around the globe, with users recording nearly 600,000 issues over three hours. During the disruption, users couldn’t access the service or scroll through influencer’s photos or slide into any DMs.
4. Roblox, May 4, 2022
Global Roblox users had a rough day on May 4, 2022. Around midnight UTC, Roblox, which is one of the most popular multiplayer games in the world, saw a massive spike in players’ ability to access the game. That issue seemed to linger for some users for many hours, with users recording over 700,000 reports on Downdetector over the course of the incident.
3. Discord, March 8, 2022
March 8 marked a giant worldwide outage for both Discord and Spotify going down around the same time. While the outage only lasted about two hours, Discord users logged over 1.1 million reports on Downdetector while they waited patiently for the messaging service to come back online. During that period, folks had to resort to voice calls to catch up.
2. WhatsApp, October 25, 2022
Meta-owned WhatsApp is one of the most important global messaging services friends, families, and businesses use to keep in touch and connect to the world. But on October 25, WhatsApp’s 2 billion users found they were incommunicado and could not send any messages. Lasting for roughly two hours, the WhatsApp outage notched nearly 2.9 million issue reports on Downdetector, placing it as runner-up on our list for Downdetector’s biggest outage of the year.
1. Spotify, March 8, 2022
Competition for the largest worldwide outage was extremely tight this year, with Spotify edging out Meta-owned WhatsApp by about 20,000 reports on Downdetector at just over 2.9 million reports. As previously mentioned, March 8 was a big day of downed services. Spotify, the popular music streaming portal, had the biggest outage of the year that day, with users unable to stream their favorite music and podcasts for nearly two hours.
Honorable mention: “It’s me, hi, I’m the problem, it’s me”
Notably, but not on this list of biggest outages, Taylor Swift broke the internet a couple of times with the launch of her new album, Midnights. She first disrupted services on Spotify with the October 21 midnight launch of her album for a very brief moment. And then later in the year, to many fans’ frustration and anger, Ticketmaster became inaccessible on November 15 to would-be concert goers who sadly missed out on affordable tickets to her upcoming tour.
Another year, another Downdetector top 10 outages list
Downdetector will continue to leverage over 25 million monthly reports from individual users, real-time analysis, and verification of outage reports, and make sure you have reliable information about the status of services that are important to you. We’ll continue monitoring the world’s largest service disruptions, and be back this time next year with 2023’s largest outages.
Until then, if you want to keep up to date on the latest outages or want quick updates on what’s going on in your country, download the Speedtest app (which has Downdetector integration) for iOS or Android.
Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.
We’ve all been there — refreshing a page, closing and re-opening a program, checking our internet connection hoping the online service we’re using isn’t down. Before checking Twitter for a “#down” to see if it’s just you, know that you can turn to Downdetector® for a reliable and up-to-date assessment of web and online service outages. Downdetector tracks outages based on consumer feedback and can save you precious time when trying to verify a site’s status.
If you’ve ever typed “Is [service] down?” into a search engine, you may be familiar with Downdetector’s status page. This article will walk you through the features of a Downdetector status page so you can quickly and easily find what you need during an outage.
Headline info: Is the site or service down and how broken is it?
At the top of the status page, you’ll find the logo of the service and its status. There are three colors Downdetector uses to classify the status of an online service or site: blue for “No problems,” yellow for “Some problems” and red for “Problems.” Some companies’ status pages will even have a message from the service itself acknowledging that there is a problem and ensuring their customers that they are working on resolving the issue.
If you are currently experiencing problems with an online service, we encourage you to click or tap on the “I have problems with [service]” at the top of the page under the status. A window will pop up and ask you to specify what is not working. In most cases, there will be pre-selected options for you to choose from (website, logging in, etc). You also have the option of typing out the problem if it is not listed.
Under the first section, there is a graph that shows the number of outage reports in the last 24 hours for that service. If you hover over the graph, you can see how many reports were submitted at a specific time. You’ll also see if there was a peak in outage reports in the last 24 hours.
The geography of an outage
The status page also includes a link to a live outage map. When you click on the “Live Outage Map” button, you will be redirected to a map that shows where in the world problems with that service have been reported. The map will be specific to the service and will only show the areas where the service is available. This feature is useful if you’d like to find out if the outage is just where you live or if the service is down across the globe.
Find out what exactly is going wrong
Next is the “Most reported problems” section. This section helps you understand if other users are having the same problem or if there are multiple issues with the service during the outage. It’s based on consumer feedback from the window at the top of the page that asked you what problem you were experiencing.
Is it down often?
To find out when was the last time an outage was reported, navigate to the “Resolved issues” section. The three latest outages will be listed by date. Clicking each date will take you to the status overview of the service of that day. Click “Check past issues” to see a list of reported outages from the last year.
Rate their service
Next to the status of the service at the top of the page on the right sidebar, you can rate the service from 1 to 5 stars. This is also where you can find links to the online service’s official social media, status page and their website, if available.
It’s not just you! Find a community on Downdetector
Downdetector offers a space toward the bottom of each status page where you can interact with other users reporting outages. This Disqus comment forum is a good place to research the finer details of an outage or share your frustrations with others who are also struggling with the service. If you are using an ad-blocker, you might have to turn it off to see the comments and participate in the discussion.
For the Twitterati
We feature two important sections for those of you used to getting your information from Twitter. On the right hand side of the page, you can see the service’s official Twitter stream, if available, in case they have tweeted an ETA of when the service will be back up. And at the bottom of the status page, you’ll see a feed of tweets from users that tag the service reporting an outage.
Track outages globally
Downdetector tracks outages of online services and sites from over 45 countries. Depending on your location, Downdetector’s homepage will feature sites and online services that are available in your country. For example, Vodafone if you’re in Germany and Telmex if you’re in Mexico.
On a status page, you may change your preferred country or check the status of a service in a different country by navigating to the “Check the status of [service] in other countries” on the right side bar and click on the flag of the country you’re looking for. Once you click on one of the flags, the language of the site will change according to the country you selected.
If your browser is having problems and you can’t navigate to Downdetector.com, you can always check our Twitter account or our Facebook page for reported outages.
Outages can be disruptive and frustrating. Downdetector offers reliable data based on user reports and gives users an opportunity to connect with others experiencing the same problem to share information. Bookmark Downdetector to stay on top of outages as they’re happening.
We are always adding more services to Downdetector so you know when outages happen. Is there a site or service you’d like us to track? Send us an email at info@downdetector.com.
Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.
On September 30th, a significant outage impacted Verizon services across the U.S., with reports pouring into Downdetector throughout the day. Users reported a range of issues, including phones stuck in SOS mode and the inability to make or receive calls and texts, leading to over 1.7 million reports in Downdetector.
The first alerts of this issue came in as early as 9:30 AM EDT. For businesses, receiving timely notifications like these is crucial; early awareness enables proactive resolution of potential issues before they escalate into major disruptions.
Here’s a summary of how user reports flooded into Downdetector, providing key real-time insights into the outage as it unfolded.
9:30 AM EDT — Initial Reports Appear in Downdetector
Reports of a Verizon outage began surfacing on Downdetector, as subscribers noticed their phones were stuck in SOS mode. By 9:30 AM approximately 1,000 users had reported issues. While this situation had yet to be acknowledged by the press or Verizon, Downdetector Explorer customers received early warning signs of a potential service disruption.
11:23 AM EDT — Outage Number Peaks
Downdetector monitors and reports numbers in 15 minute increments. Over 100,000 incidents were submitted between 11:15-11:30 AM, bringing the total number of reports to over 400,000 at this point. Verizon would continue to receive reports throughout the course of the entire day as users were continuously impacted.
Despite Verizon being the source of the service disruption, customers of AT&T and T-Mobile also began reporting issues. These reports were likely a result of AT&T and T-Mobile users attempting to contact Verizon subscribers rather than an issue with AT&T and T-Mobile’s services. In order to ensure all reports were accurately captured, Downdetector displayed banners reporting that reports of service outages for AT&T and T-Mobile may be related to issues at Verizon.
11:48 AM EDT — Verizon Acknowledges the Outage
More than two hours after the first reports appeared, Verizon confirmed the outage on X, assuring users that they were aware of the situation and working to resolve it.
7:18 PM EDT — Resolution Announced
After nearly 10 hours and over 1.7 million reports, Verizon announced that the outage had been resolved, though as of the time of publication, there has not been an official statement on what caused the outage.
Downdetector has proven to be an invaluable tool for real-time outage reporting, identifying issues faster than official communications from service providers. If you’re interested in learning how Downdetector can help you identify and prevent disruptions from becoming major outages reach out to us.
Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.
On March 27th, baseball fans were eager to tune in for Opening Day, but MLB TV wasn’t quite ready to play ball. As games got underway, thousands of users flooded to Downdetector, reporting problems with the MLB TV App and Website, preventing them from watching or listening to live coverage.
For fans, Opening Day is one of the most anticipated events of the season, but it’s also a day when reliability is paramount for streaming services. With Downdetector’s real-time outage tracking, users were able to monitor the situation as it unfolded, but the experience was far from ideal for baseball fans hoping to catch every moment of the season’s first pitch.
A Rough Start for Streaming
Shortly after the first game of the day started at 3:05 PM EDT, outage reports began to appear on Downdetector. With fans across the country scrambling to stream the games, the problem escalated rapidly. By 4:10 PM EDT, 10 games were airing simultaneously and Downdetector’s tracking showed the outage peaking at over 20,000 reports, marking a rough start to the season.
Users took to Downdetector’s comments and social media to vent their frustrations over the inability to access streams with error messages popping up across a wide range of devices, including mobile apps, smart TVs, and web browsers. Many expressed their disappointment over missing key matchups and the lack of communication from MLB TV regarding the outage on one of baseball’s biggest days.
Tracking Outages in Real Time
Throughout the outage, Downdetector’s real-time monitoring offered a comprehensive view of the affected areas, showing the scale of the disruption. Outage reports revealed the geographical spread of the issue, with major baseball markets being hotspots for reports.
The high volume of user reports underscored the critical importance of reliable streaming services, especially on major sports days like Opening Day. While MLB TV eventually regained its footing, the lack of timely updates from the platform left fans in the dark, amplifying the frustration of missing the action.
Interested in learning how Downdetector can help your company prepare for its biggest days? Contact us.
Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.
On February 7th, signs of a major outage impacting the gaming industry surfaced on Downdetector as early as 3:00 PM PDT. The outage, experienced by PlayStation Network (PSN), lasted over 24 hours and generated more than 3 million reports globally in Downdetector. This article provides a full breakdown of the outage as seen through Downdetector data and PlayStation’s response.
This isn’t the first time PlayStation has faced an outage of this magnitude, leaving gamers uncertain about resolution timelines. Just last October, a PlayStation outage generated over 600,000 reports in Downdetector and lasted more than four hours. However, for many longtime PlayStation users, this incident sparked flashbacks to the infamous 2011 PlayStation Network breach—a cyberattack that led to a 23-day outage.
While this recent outage was nowhere near as prolonged, it underscored the need for swift response and transparency from affected companies.
February 7th
3:00 PM PDT — Signs of a Massive Gaming Outage Surface
Downdetector began receiving a sudden spike in reports on gaming services, signaling the early stages of a significant disruption. Over the next few minutes, many major games and services, in addition to PSN, flooded the Downdetector homepage with reports of an outage. Meanwhile, Steam and Xbox users remained largely unaffected. With these insights, it became clear almost immediately that the issue was limited to PSN, well before PSN’s own status page showed signs of a disruption.
3:45 PM PDT — Outage Numbers Peak
With the source of the issue identified, reports for PSN peaked as users flooded to Downdetector to report, track, and discuss the ongoing disruption. Over the course of the outage, Downdetector remained a popular forum for discussion as gamers waited for any signs of resolution.
4:00 PM PDT — PlayStation Status Page Updated
Almost an hour after Downdetector users were already well aware of the outage, PlayStation acknowledged the issue by updating their status page with a vague message: “Some services are experiencing issues.”
5:46 PM PDT — PlayStation Acknowledges Outage Publicly
Even after the status page was updated, it took until 5:46 PM for PlayStation to release a public statement on their X page, Ask PlayStation. Users were met with a message that offered no insight into the causes of the disruption or any timeline for resolution.
February 8th
2:00 PM PDT — Global Reports Exceed 3 Million
As the outage continued into the next day, the volume of reports surpassed 3 million globally, with the most reports coming from the United States, Germany, United Kingdom, and France. While the number of new reports began to slow down, Downdetector’s comment section remained active. Downdetector received more than 30,000 comments, ranging from anger and frustration to lighthearted exchanges as gamers looked for alternative ways to pass the time. This ongoing flood of commentary underscored how Downdetector served not only as a monitoring tool but also as a real-time forum for users to vent, discuss, and stay informed during disruptions.
3:58 PM PDT — Outage Resolved
More than 24 hours after the outage first appeared on Downdetector, PlayStation announced that the issue had finally been resolved via a post on X. While the official cause of the outage remains unknown, later that night another update was posted, attributing the cause to an “operational issue” and offering 5 free days of PlayStation Plus membership to existing members as a gesture of goodwill.
Throughout the duration of the outage, Downdetector demonstrated the power of real-time, crowdsourced insights, with user reports helping identify the source of the disruption and when the issue was resolved. Thanks to the continuous stream of comments and reports from gamers, Downdetector served as a vital resource for users looking for updates on the situation in real-time, ahead of any official statements.
For businesses, Downdetector provides access to dashboards that deliver early alerts, enable outage correlation, and allow for direct communication with users, ensuring a proactive approach to incident management. Learn how you can leverage Downdetector to be better prepared for outages here.
Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.
At the top of the status page, you’ll find the logo of the service and its status. There are three colors Downdetector uses to classify the status of an online service or site: blue for “No problems,” yellow for “Some problems” and red for “Problems.” Some companies’ status pages will even have a message from the service itself acknowledging that there is a problem and ensuring their customers that they are working on resolving the issue.
