| April 23, 2025

U.S. Broadband Speeds Are Improving but the Digital Divide Is Growing

A new report from Ookla found that the digital divide increased for 32 states between 1H 2024 and 2H 2024, indicating that much of the broadband expansion is occurring in urban areas instead of rural areas.

Key Takeaways

  • The number of states with 60% or more of users experiencing the FCC’s minimum standard for fixed broadband speeds of 100 Mbps downstream and 20 Mbps upstream increased from 10 states in the 1H of 2024 to 22 states (and the District of Columbia) in the 2H of 2024. 
  • New Jersey, Connecticut, Delaware, North Dakota, and Maryland are the top five states with the highest percentage of Speedtest users with 100/20 Mbps. 
  • 32 states saw their digital divide increase between the 1H of 2024 and the 2H of 2024 and 17 states saw their digital divide decrease. 

Many U.S. states made sizable gains in their broadband infrastructure during 2024 and much of that growth was fueled by private equity financing, mergers and acquisitions, capex investments, and government funding. 

According to Ookla Speedtest Intelligence® data, the number of states in the U.S. delivering the minimum standard for fixed broadband speeds as designated by the Federal Communications Commissions (FCC) of 100 Mbps downstream and 20 Mbps upstream is growing. In fact, in our latest U.S. State Broadband Report, we found that states with 60% or more of Speedtest users receiving 100/20 Mbps dramatically increased between the first half and the second half of 2024. 

However, that increase didn’t result in sweeping improvements to the digital divide. Instead, 32 states saw their gap between the percentage of urban users and rural users that receive the minimum required broadband speeds grow during this time period. Ookla uses the Census Bureau’s urban-rural classification to determine which users are urban vs. rural. 

New Jersey is No. 1

Seven states now have 65% or more of Speedtest users experiencing the FCC’s minimum standard for broadband of 100/20 Mbps. New Jersey is No. 1 with 68.97% of Speedtest users experiencing the FCC’s minimum requirement followed closely by Connecticut with 68.35%. Delaware moved up from the No. 5 slot in the first half of the year to the No. 3 ranking in the second half of 2024. 

On the opposite end of the spectrum, Montana and Alaska have fewer than 40% of Speedtest users that receive the minimum broadband speeds of 100/20 Mbps so it’s no surprise that Montana and Alaska are also two of the least densely populated states in the country. 

Digital Divide Grows

While the number of states with 60% or more of users experiencing 100/20 Mbps more than doubled from the first half of 2024 to the second half of 2024, it appears that much of that progress occurred in urban areas because the digital divide, which is the gap between urban and rural users in a state, became much more prominent in 32 states during that time period. 

Washington state leads the nation with the biggest digital divide in the second half of 2024 and it was also at the top of the list in the first half of the year. Oregon and Illinois are also top states with the biggest digital divide in the second half of the year. 

The lack of affordable broadband is known to exacerbate the digital divide and some of this increase in the digital divide is likely due to the demise of the Affordable Connectivity Plan (ACP), which provided discounted broadband services to more than 23 million low-income U.S. households. The FCC ended the ACP program on June 1, 2024, because of a lack of Congressional funding. 

Download the Full Report 

To find your state’s standing and how it compares to the other 49 states in broadband connectivity, download this free report here.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| March 28, 2025

MLB TV Strikes Out on Opening Day

On March 27th, baseball fans were eager to tune in for Opening Day, but MLB TV wasn’t quite ready to play ball. As games got underway, thousands of users flooded to Downdetector, reporting problems with the MLB TV App and Website, preventing them from watching or listening to live coverage.

For fans, Opening Day is one of the most anticipated events of the season, but it’s also a day when reliability is paramount for streaming services. With Downdetector’s real-time outage tracking, users were able to monitor the situation as it unfolded, but the experience was far from ideal for baseball fans hoping to catch every moment of the season’s first pitch.

A Rough Start for Streaming

Shortly after the first game of the day started at 3:05 PM EDT, outage reports began to appear on Downdetector. With fans across the country scrambling to stream the games, the problem escalated rapidly. By 4:10 PM EDT, 10 games were airing simultaneously and Downdetector’s tracking showed the outage peaking at over 20,000 reports, marking a rough start to the season.

Users took to Downdetector’s comments and social media to vent their frustrations over the inability to access streams with error messages popping up across a wide range of devices, including mobile apps, smart TVs, and web browsers. Many expressed their disappointment over missing key matchups and the lack of communication from MLB TV regarding the outage on one of baseball’s biggest days.

Tracking Outages in Real Time

Throughout the outage, Downdetector’s real-time monitoring offered a comprehensive view of the affected areas, showing the scale of the disruption. Outage reports revealed the geographical spread of the issue, with major baseball markets being hotspots for reports.

The high volume of user reports underscored the critical importance of reliable streaming services, especially on major sports days like Opening Day. While MLB TV eventually regained its footing, the lack of timely updates from the platform left fans in the dark, amplifying the frustration of missing the action.

Interested in learning how Downdetector can help your company prepare for its biggest days? Contact us.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| October 3, 2024

Millions Impacted by Verizon Outage: Key Insights from Downdetector’s Real-Time Data

On September 30th, a significant outage impacted Verizon services across the U.S., with reports pouring into Downdetector throughout the day. Users reported a range of issues, including phones stuck in SOS mode and the inability to make or receive calls and texts, leading to over 1.7 million reports in Downdetector.

The first alerts of this issue came in as early as 9:30 AM EDT. For businesses, receiving timely notifications like these is crucial; early awareness enables proactive resolution of potential issues before they escalate into major disruptions. 

Here’s a summary of how user reports flooded into Downdetector, providing key real-time insights into the outage as it unfolded.

9:30 AM EDT — Initial Reports Appear in Downdetector

Reports of a Verizon outage began surfacing on Downdetector, as subscribers noticed their phones were stuck in SOS mode. By 9:30 AM approximately 1,000 users had reported issues. While this situation had yet to be acknowledged by the press or Verizon, Downdetector Explorer customers received early warning signs of a potential service disruption.

11:23 AM EDT — Outage Number Peaks

Downdetector monitors and reports numbers in 15 minute increments. Over 100,000 incidents were submitted between 11:15-11:30 AM,  bringing the total number of reports to over 400,000 at this point. Verizon would continue to receive reports throughout the course of the entire day as users were continuously impacted.

Despite Verizon being the source of the service disruption, customers of AT&T and T-Mobile also began reporting issues. These reports were likely a result of AT&T and T-Mobile users attempting to contact Verizon subscribers rather than an issue with AT&T and T-Mobile’s services. In order to ensure all reports were accurately captured, Downdetector displayed banners reporting that reports of service outages for AT&T and T-Mobile may be related to issues at Verizon. 

11:48 AM EDT — Verizon Acknowledges the Outage

More than two hours after the first reports appeared, Verizon confirmed the outage on X, assuring users that they were aware of the situation and working to resolve it.

7:18 PM EDT — Resolution Announced

After nearly 10 hours and over 1.7 million reports, Verizon announced that the outage had been resolved, though as of the time of publication, there has not been an official statement on what caused the outage.

Downdetector has proven to be an invaluable tool for real-time outage reporting, identifying issues faster than official communications from service providers. If you’re interested in learning how Downdetector can help you identify and prevent disruptions from becoming major outages reach out to us.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| February 12, 2025

PlayStation Outage Leaves Gamers in the Dark

On February 7th, signs of a major outage impacting the gaming industry surfaced on Downdetector as early as 3:00 PM PDT. The outage, experienced by PlayStation Network (PSN), lasted over 24 hours and generated more than 3 million reports globally in Downdetector. This article provides a full breakdown of the outage as seen through Downdetector data and PlayStation’s response.

This isn’t the first time PlayStation has faced an outage of this magnitude, leaving gamers uncertain about resolution timelines. Just last October, a PlayStation outage generated over 600,000 reports in Downdetector and lasted more than four hours. However, for many longtime PlayStation users, this incident sparked flashbacks to the infamous 2011 PlayStation Network breach—a cyberattack that led to a 23-day outage.

While this recent outage was nowhere near as prolonged, it underscored the need for swift response and transparency from affected companies.

February 7th

3:00 PM PDT — Signs of a Massive Gaming Outage Surface

Downdetector began receiving a sudden spike in reports on gaming services, signaling the early stages of a significant disruption. Over the next few minutes, many major games and services, in addition to PSN, flooded the Downdetector homepage with reports of an outage. Meanwhile, Steam and Xbox users remained largely unaffected. With these insights, it became clear almost immediately that the issue was limited to PSN, well before PSN’s own status page showed signs of a disruption.


3:45 PM PDT — Outage Numbers Peak

With the source of the issue identified, reports for PSN peaked as users flooded to Downdetector to report, track, and discuss the ongoing disruption. Over the course of the outage, Downdetector remained a popular forum for discussion as gamers waited for any signs of resolution.

4:00 PM PDT — PlayStation Status Page Updated

Almost an hour after Downdetector users were already well aware of the outage, PlayStation acknowledged the issue by updating their status page with a vague message: “Some services are experiencing issues.”

5:46 PM PDT — PlayStation Acknowledges Outage Publicly

Even after the status page was updated, it took until 5:46 PM for PlayStation to release a public statement on their X page, Ask PlayStation. Users were met with a message that offered no insight into the causes of the disruption or any timeline for resolution.

February 8th

2:00 PM PDT — Global Reports Exceed 3 Million

As the outage continued into the next day, the volume of reports surpassed 3 million globally, with the most reports coming from the United States, Germany, United Kingdom, and France. While the number of new reports began to slow down, Downdetector’s comment section remained active. Downdetector received more than 30,000 comments, ranging from anger and frustration to lighthearted exchanges as gamers looked for alternative ways to pass the time. This ongoing flood of commentary underscored how Downdetector served not only as a monitoring tool but also as a real-time forum for users to vent, discuss, and stay informed during disruptions.


3:58 PM PDT — Outage Resolved

More than 24 hours after the outage first appeared on Downdetector, PlayStation announced that the issue had finally been resolved via a post on X. While the official cause of the outage remains unknown, later that night another update was posted, attributing the cause to an “operational issue” and offering 5 free days of PlayStation Plus membership to existing members as a gesture of goodwill.

Throughout the duration of the outage, Downdetector demonstrated the power of real-time, crowdsourced insights, with user reports helping identify the source of the disruption and when the issue was resolved. Thanks to the continuous stream of comments and reports from gamers, Downdetector served as a vital resource for users looking for updates on the situation in real-time, ahead of any official statements.


For businesses, Downdetector provides access to dashboards that deliver early alerts, enable outage correlation, and allow for direct communication with users, ensuring a proactive approach to incident management. Learn how you can leverage Downdetector to be better prepared for outages here.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| December 20, 2024

Meta Outage Impacts Services Across Facebook, Instagram, and WhatsApp Globally

On December 11th, 2024, a significant outage affected Meta services, disrupting Facebook, WhatsApp, Instagram, and Messenger users worldwide. Reports of the outage flooded into Downdetector, with the platform providing real-time insights as the event unfolded. The scale of the disruption underscored the critical role Downdetector plays in tracking and identifying service issues for businesses and consumers alike.

Here’s a timeline of how the outage progressed, based on data captured in Downdetector.

9:45 AM PST — Initial Reports Appear in Downdetector

Reports of a Meta service disruption began to surface, with users globally reporting issues on Facebook, WhatsApp, and Instagram. Users received error messages when attempting to access the services.

10:00-10:15 AM PST — Outage Number Peaks

With the outage peaking across the world during this time, using Downdetector data we compared the reporting numbers on Meta’s services across the Americas. In the United States, Facebook reported the highest number of disruptions, with nearly 100,000 user-submitted incidents during this 15 minute window.

Meanwhile, in Brazil, WhatsApp saw the most significant impact, with 66,000 reports in the same timeframe.

In Canada, Instagram peaked with the most reports with 17,000 reports during this time.

These figures highlight the global reach of the outage and shows how the popularity of Meta’s services vary by region, with different platforms experiencing peak number of reports in different countries.

10:48 AM PST — Meta Acknowledges the Outage

Over an hour after Downdetector users were first notified of a potential disruption, Meta addressed the issue on X, assuring users that they were aware of the outage and were actively working to resolve it.

11:30 AM PST — Reports Exceed 3 Million Globally

As Meta worked on resolving the issue, users were still impacted and reports continued to flood into Downdetector. As of 11:30 AM PST the total number of reports exceeded 3 million globally.

12:00 PM PST — Speedtest Counts Peak

During the outage, many users turned to Speedtest to troubleshoot their internet connections, unsure if the issue stemmed from their provider or Meta’s services. As a result, Speedtest Intelligence® recorded a sharp increase in test counts throughout the outage. Starting at 10:00 AM PST, test activity began to rise, peaking at over 110,000 tests on fixed providers in Brazil alone by 12:00 PM PST.

This surge demonstrates a clear correlation between Speedtest and Downdetector, as users rely on both platforms as essential tools for diagnosing connectivity and service issues.

2:26 PM PST — Resolution Announced

After 5 hours and nearly 4 million reports across Facebook, WhatsApp, and Instagram globally, Meta announced that 99% of the outage had been resolved, with services returning to normal. As of this time, the exact cause of the disruption has not been disclosed.

Downdetector has proven to be an invaluable tool for real-time outage reporting, identifying issues faster than official communications from service providers. If you’re interested in learning how Downdetector can help you identify and prevent disruptions from becoming major outages contact us here.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| October 1, 2024

How Google Fiber has Elevated Connectivity using Speedtest® Data [Case Study]

Fiber internet has transformed connectivity in the U.S. — enabling faster, more reliable internet access for users in urban, suburban, and rural areas. Google Fiber is a U.S. internet provider that uses fiber optic technology to deliver superior speeds to its expanding list of markets.

GFiber is dedicated to delivering the best internet service nationwide, aiming to provide all of its fiber customers – regardless of location – with ultra-fast speeds of up to 8 Gbps over state-of-the-art infrastructure that ensures consistent, high-performance connectivity across all markets. This applies to established markets as well as new areas where GFiber is expanding. GFiber utilizes Speedtest data to validate actual speeds its customers experience given their individual real world environments, which helps with the delivery of exceptional services.

Situation

GFiber is rapidly expanding its fiber network into new markets, with a strong focus on ensuring they offer market-leading speeds from day one. Upon entering a new market, a critical goal for GFiber is to drive meaningful advancements in speed and service quality for users in the area.

GFiber needed a reliable way to confirm whether their efforts were delivering significantly faster download and upload speeds, better latency, and an enhanced quality of service—not just to exceed customer expectations, but to elevate the overall market standard.

Read the full case study here.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| August 28, 2024

Paris - Do Major Sporting Events Leave a Network Legacy?

With the 2024 Summer Olympics in Paris having concluded on Sunday 11th August, and the handover to Los Angeles 2028 complete, we look back at how mobile networks performed during the Games, and examine the legacy of other major sporting events. Our data shows a strong increase in upload performance across both 4G and 5G networks in Paris in time for the event. However data from past events shows that this is a common trend, and that not all major sporting events leave a network legacy, with many deployments focussed on adding temporary capacity which is then removed post-event. The African Cup of Nations in Cote D’Ivoire, which took place in January and February 2024, is one exception, with 4G-LTE performance in the capital city of Abidjan increasing in time for the event and being sustained for the six month period afterwards. With so much infrastructure investment targeted at these events, often in congested areas of large cities, operators and organizers should do more to ensure they leave a lasting impact on the network user experience.

Driving network improvements to ensure sufficient capacity for major events

Major sporting events place considerable strain on public mobile networks, necessitating careful planning to anticipate demand. In the case of the Paris Olympics, organizers deployed additional cell sites and backhaul (both permanent and temporary), and added fiber. They also deployed a dedicated private wireless 5G network. Orange, the official connectivity partner of the Paris Olympics, opened up its 5G network to existing 4G consumer and business customers across France, from June to September. In addition to allowing existing 4G users to try 5G, this also freed up capacity on Orange’s 4G network, allowing it to better support 4G roaming users. The mobile operator also implemented an innovative push-to-talk (PTT) service over 4G to allow those organizing the Games to communicate more securely and effectively. For many large events like this, the host city or nation will embark upon significant upgrades to transport links and communication networks, and organizing committees such as the IOC and FIFA are increasingly keen that the events leave a legacy for residents and future visitors.

Network performance, based on consumer-initiated Speedtest samples, showed an increase in median 5G download performance in Paris during the weeks leading up to the opening ceremony on 26th July, as well as sustained performance across the duration of the event. What’s more interesting is the trend in median 5G upload speeds, which ramped up in early July to reach a weekly high of 27.07 Mbps in the week of the opening ceremony, but declined thereafter, down to 23.30 Mbps during the final week. Since the games concluded, 5G performance has picked up again, as the crowds who attended have subsided and the demand on the network abates.

Paris, Summer Olympics 2024 – Weekly Performance Before & During the Games
Speedtest Intelligence® | May – August 2024

 

This stronger proportional uplift in upload performance over download highlights the desire of network operators to adequately serve the anticipated spike in demand from users to upload and stream video content. Despite this, upload performance over 5G remained approximately 1/10th that of download performance, while Orange’s private wireless 5G network, geared to serve the upload of high-definition content from the Games to the International Broadcasting Centre, was configured to have 80% of its throughput dedicated to the uplink. 4G performance followed a similar pattern, showing stable median download speeds and a ramping up of upload performance.

Assessing the network legacy of past events

While we wait to evaluate the network legacy of these Games for Parisians, we examined previous sporting events, to assess whether the network infrastructure deployed had a more permanent or transitory impact on users. We looked at network performance six months prior to, during, and six months following the events.

5G Performance – Select Major Sporting Events
Speedtest Intelligence® | 2020-2024

5G uplink performance is clearly prioritized for these major events, which makes sense given the increased demand from visitors to upload and stream live content. With the exception of Tokyo, the other three major events saw a statistically significant improvement in median 5G upload speeds. The World Cup in Qatar led the way with a 34.8% improvement, followed closely by Paris with a 29.5% increase. That said, the improvements appear only temporary, with median upload speeds falling in the six months after each event. The uplift is more muted for median 5G download performance, with an increase recorded for both the Winter Olympics in Beijing and the FIFA World Cup in Qatar, while differences in 5G download speeds at the Summer Olympics in Paris and in Tokyo were too close to call. 

4G-LTE Performance – Select Major Sporting Events
Speedtest Intelligence® | 2016 – 2024

4G performance leading up to these major events paints a similar picture to 5G, with more of a focus on improvements to uplink capacity, however there is evidence of more sustained performance post-event. While there was no statistically significant increase in 4G download performance in time for the Summer Olympics in Paris, upload performance ramped up by 9.7%. We also recorded increased upload performance for the Summer Olympics in Rio de Janeiro, the Winter Olympics in Beijing, and for the African Cup of Nations in Cote D’Ivoire. The latter two of these recorded increases in both 4G download and upload performance in time for the events, and in Abidjan this performance uplift was sustained for the six months following the event.

We’ll continue to examine network performance at major events globally. We’re keen to see how the network build advances for LA28, especially given the big focus on major transport initiatives, including “Twenty-Eight by ’28”, which is really placing infrastructure development at the heart of the games.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| June 24, 2024

5G in the U.S. – Additional Mid-band Spectrum Driving Performance Gains

5G performance in the United States continues to improve as more mid-band spectrum becomes available. In March, T-Mobile gained access to additional 2.5 GHz spectrum it won at auction 108 in 2022, and we’re already beginning to see the impact of this, adding extra capacity to its 5G network and boosting performance in rural U.S. locations in particular. In just one month, T-Mobile’s median download performance across the U.S. increased by 29.64 Mbps. Its recent agreement to acquire the bulk of US Cellular’s wireless operations and a portion of its spectrum holdings will help it further reinforce its competitive lead. Verizon and AT&T have both benefited from the early vacation of C-band spectrum by satellite providers, the licenses for which were acquired through Auction 107 in February 2021. AT&T acquired additional 3.45 GHz licenses, former U.S. Department of Defense spectrum, made available through Auction 110 which concluded in January 2022. All three major carriers have since been upgrading their sites to support their new spectrum frequencies. This update reviews the latest Speedtest Intelligence® data to highlight the impact of deployments in new spectrum bands for U.S. 5G users.

Key takeaways

  • Recent trends highlight the importance of additional mid-band spectrum for 5G. Speedtest Intelligence data shows a clear correlation between the release of additional mid-band spectrum, 5G performance, and consumer sentiment for 5G networks, with all three national wireless providers benefitting over the past 6 months. This sends a clear message to the FCC and other regulators, of the benefits of allocating additional spectrum for cellular use, as advocated for by industry bodies such as the CTIA, CCA and GSMA.
  • T-Mobile intent on holding its lead. While C-band spectrum allowed Verizon in particular to play catch-up during Q4 2023, T-Mobile has continued to build on its performance advantage and innovate, moving to a 5G Standalone (SA) architecture, testing six carrier aggregation, while also benefiting from deploying in additional mid-band spectrum starting in March. T-Mobile recorded a median 5G download speed of 287.14 Mbps as of March 2024, an increase of 29.64 Mbps in a single month, which helped it extend its lead over Verizon, which recorded 224.67 Mbps, and AT&T with 145.36 Mbps. Additional spectral capacity will also help fuel further growth of 5G Fixed-Wireless Access (FWA) services, as wireless operators have had to be selective in signing up new fixed customers in order to manage capacity.
  • Additional mid-band spectrum helping close the gap on regional disparities within the U.S. While the U.S. ranks highly on 5G performance, 5G Service, and 5G Availability metrics versus other leading 5G markets globally, there have remained wide disparities in 5G performance between U.S. states, and between urban and rural locations. Recent mid-band spectrum deployments are starting to shift the needle for a number of states and rural communities.
  • 5G upload and latency performance need more attention. To date, capacity gains from additional spectrum are being directed almost universally to boost 5G download performance, in part because 5G-NR TDD radios are being used in both 2.5 GHz and 3.5 GHz bands. While latency remains relatively static, we do see a consistent improvement from T-Mobile, a trend which will be important if the carrier is to differentiate itself on latency-critical applications in the future.

T-Mobile continues to maintain its national lead on 5G performance

Speedtest Intelligence data for the U.S., covering the last three years, clearly shows how instrumental additional mid-band spectrum has been for all major US carriers. Four points in time stand out very clearly when we look at median download speeds across the market:

  • T-Mobile’s deployment of 5G in both 600 MHz and 2.5 GHz spectrum during 2021 (acquired through the merger with Sprint), giving it a significant early advantage, as AT&T and Verizon focussed more heavily on mmWave spectrum.
  • Verizon performance picked up in January 2022, after it began C-band deployments, which had been delayed due to concerns of interference at airports from the FAA. 
  • The early vacation of the remaining C-band spectrum by incumbent satellite operators in August 2023, giving AT&T and Verizon full access to the spectrum frequencies they acquired at auction in 2021.
  • T-Mobile’s recent deployment following the release of additional 2.5 GHz spectrum as part of Auction 108, beginning in March 2024.

Chart fo U.S. 5G Median Download Speeds | January 2021 - May 2024

T-Mobile had capitalized on its early advantage, building out 5G in 600 MHz spectrum to cover 200 million Points of Presence (PoPs) as of 2020, following that up with wide deployment in its mid-band 2.5 GHz spectrum holdings. Despite performance boosts for AT&T and Verizon from additional C-band spectrum in Q4 2023, T-Mobile still led the pack with a median 5G download speed of 275.50 Mbps as of May 2024, 23% faster than next placed Verizon. Its lead had narrowed since August, with Verizon’s C-band spectrum helping it increase median 5G performance from 133.56 Mbps in June to 215.57 Mbps in December. AT&T also saw performance pick up in the second half of 2023, and at the turn of the year, these trends pointed towards a much more competitive 5G market during 2024, while also driving increased capacity for wireless provider’s 5G FWA services.

T-Mobile has continued to innovate in order to drive performance gains across its 5G network. In addition to deploying a 5G Standalone architecture, it is pushing the envelope on carrier aggregation, most recently completing a test with Ericsson and Qualcomm of six carrier aggregation, stitching together two channels of each of its 2.5 GHz, PCS, and AWS spectrum to achieve download speeds in excess of 3.6 Gbps. Furthermore, having finally gained access to additional 2.5 GHz spectrum it won during auction 108 in 2022, but had not been cleared to use, T-Mobile has rapidly been enabling the new spectrum across its footprint. This has allowed it to extend its lead in the market, recording a median 5G download speed of 287.14 Mbps in March 2024. As cellular providers ramp up their home broadband offerings via 5G fixed wireless access (FWA), as we recently highlighted, they will need to balance fixed net additions carefully in order to ensure cellular performance does not suffer, and will require additional high capacity spectrum over time to meet demand.

Driving improved quality of experience and consumer sentiment

The uplift in 5G performance is driving improved consumer sentiment, as measured by net promoter score (NPS). NPS is a key performance indicator of customer experience, categorizing users into Detractors (score 0-6), Passives (score 7-8), and Promoters (score 9-10), with the NPS representing the percentage of Promoters minus the percent of Detractors, displayed in the range from -100 to 100. Reviewing Speedtest Intelligence data shows that U.S. cellular providers returned either flat or declines in 5G NPS over the period March to August 2023. From September onwards, we see a strong uplift in 5G NPS in particular for Verizon and AT&T following their C-band deployments. T-Mobile on the other hand, has seen a sizable increase in 5G NPS in March, corresponding to its deployment in additional mid-band spectrum.

Chart of 5G Net Promoter Scores, U.S. Wireless Providers

Key to this growth in 5G NPS for all three cellular providers, is the impact that increases in 5G performance are impacting the quality of experience for end users for key use cases such as video streaming and mobile gaming. Both measures, as highlighted by Ookla’s 5G Game Score™ and 5G Video Score™ metrics have seen strong increases over the course of the past year.

5G Video & Gaming Quality of Experience
Speedtest Intelligence® | Q1 2023 – Q1 2024

Positioning the U.S. strongly internationally

Performance gains from all national cellular providers have enabled the U.S. to climb the ranks when compared to its peers internationally. Over the course of just one year, it has moved from 20th place on Ookla’s Speedtest Global Index, to reach 11th as of February 2024. This has been driven by increased availability of mid-band spectrum for 5G use, as advocated for by the CTIA, which recently released a report claiming that the U.S. could benefit from an additional $200 billion in economic growth over the next 10 years through allocating additional mid-band spectrum for 5G.

U.S. providers are also continuing to expand the reach of 5G networks across the market. 5G Service, the share of known operator locations where 5G was present (of total locations with cellular service) climbed from 68.4% in Q3 2023 to 76.7% in Q1 2024. Deployment of 5G in low band spectrum is also critical to ensuring high 5G Availability – the share of 5G users that spend a majority of their time connected to 5G networks. The U.S. still tracks as one of the leading markets globally for 5G Availability, despite its comparatively large landmass, although that metric remained level quarter-on-quarter.

5G Service and 5G Availability – U.S. vs Other Leading 5G Markets
Speedtest Intelligence® | Q1 2024

Closing disparities in 5G performance between U.S. states & rural locations 

While national median speeds continue to advance, there remain some significant disparities in 5G performance at an individual state level. The Midwestern States fare best, with Illinois, Kansas, North Dakota, and Minnesota all within the top-5 performing states nationally, with median 5G download speeds above 225 Mbps during Q4 2023. At the other end of the scale are U.S. states with the highest shares of rural populations, including Vermont, Maine, Mississippi, and West Virginia, which had median download speeds below 100 Mbps. 

5G Median Download Speed by U.S. State (Mbps)
Speedtest Intelligence® | Q4 2023

Differing allocations of spectrum, channel bandwidths, device capabilities, and carrier aggregation options all impact the observed performance of each service provider across the locations they serve. While each network operator has its own 5G deployment strategy, the deployment of mid-band spectrum for capacity in urban locations, complemented with sub-1 GHz spectrum to enable wider and better 5G coverage, is the common approach. While performance gaps will remain as a result of these deployment strategies, recent mid-band spectrum deployments, including in C-band and 2.5 GHz, are beginning to help close the performance gap for some states. 

We examined T-Mobile’s recent performance, comparing data between February and March, as it deploys 5G in its additional 2.5 GHz spectrum. The results show performance has increased across a wide range of U.S. states, with its median 5G performance increasing by more than 10 Mbps within 35 States and the District of Columbia. Among the ten states with the lowest median 5G download speed (based on data for all providers), T-Mobile showed the most significant performance uplifts in West Virginia (+79.73 Mbps), Wyoming (+66.61 Mbps), and New Hampshire (+48.50 Mbps).

T-Mobile’s 2.5 GHz Dividend – Uplift in 5G Median Download Speeds (Top 15 Improving States)
Speedtest Intelligence® | March vs February 2024

Speedtest Intelligence data also illustrates the gap between rural and urban U.S. locations, which has widened over the last three years as mid-band deployments have tended to focus on more urban locations. That is beginning to change, with both T-Mobile and Verizon keen to highlight the impact of their recent spectrum deployments on rural 5G performance. While AT&T only saw a minor increase in median 5G download speeds in rural locations, both T-Mobile and Verizon have targeted significant increases in performance through mid-band spectrum deployments.

Mid-band spectrum driving improvements in urban & rural 5G performance
Speedtest Intelligence® | Q1 2021 – Q1 2024

All eyes on download throughput – upload & latency require attention

Additional spectrum has fueled surges in download performance thanks to the deployment of 5G in mid-band spectrum, but upload and latency metrics have not improved to the same degree. All three cellular providers maintained relatively static median upload speeds across the two year period we examined (Q1 2022 to Q1 2024). 5G latency performance was a mixed picture, with T-Mobile the only provider to consistently improve, reducing its latency from 55 ms in Q1 2022 to 46 ms in Q1 2024. Both Verizon and AT&T saw latency grow over the same period.

5G Median Upload and Latency Performance, (by provider, U.S.)
Speedtest Intelligence® | Q1 2022 – Q1 2024

It’s very clear that U.S. cellular providers are prioritizing improvements in download performance. This will likely continue in 2024, as T-Mobile, AT&T, and Verizon each seek to gain the upper hand, using any 5G network advantages to capture a larger share of competitive churn. Over time however, we expect the relative importance of upload and latency performance to grow, as 5G download performance begins to exhibit diminishing marginal returns, and increasing importance is given to improving the experience of latency-sensitive use cases such as video calling, mobile gaming, and augmented reality.

2024 is set to drive renewed competitive pressure between all of the service providers in the U.S., with the continuing deployment of 5G in mid-band spectrum, T-Mobile’s acquisition of US Cellular’s assets, and made all the more interesting given the DISH wildcard. We’ll continue to monitor and report on 5G performance trends in the U.S., and their impact on Speedtest users. To learn more about Ookla Speedtest Intelligence, please get in touch.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| December 11, 2023

U.S. Starlink Data Points to Larger Addressable Base for LEO Broadband ISPs

The telecoms industry continues to watch SpaceX Starlink’s expansion and performance closely, as the number of subscribers to its broadband service grows and other satellite providers enter the fray. While median download performance remains a key benchmark, we see strong demand to understand how Starlink is balancing net new additions with its network capacity as the service scales, and how LEO NTN (Non-Terrestrial Network) performance stacks up against the competition, particularly in rural locations.

Key takeaways

  • Starlink isn’t shooting for the stars, but is successfully managing to balance capacity and demand. Starlink median download performance in the U.S. was 64.54 Mbps in Q3 2023, a marginal decline quarter on quarter, though Starlink did show strong increases in September, October and November.
  • Starlink’s U.S. LEO broadband performance eclipses that of GEO satellite internet providers. Starlink offers a significant boost on GEO satellite broadband speeds, but its multi-server latency is where Starlink really shines, eclipsing the performance of GEO satellite services in the U.S.
  • Starlink’s performance in rural U.S. locations orbits at a similar level to the competition. While it can’t match leading cable or fiber providers on median speeds or multi-server latency, Starlink offers a very viable alternative in locations where cable and fiber access networks aren’t present. A big part of this is due to a more uniform distribution of download performance across Speedtest samples, compared to FWA and DSL-based services where distance from the cell site or exchange/DSLAM impacts performance.
  • The constellation of Speedtest Starlink samples highlights significant urban LEO broadband demand. While still skewing towards rural locations if we adjust for population, 16.1% of Speedtest Starlink samples were recorded in urban locations in the U.S. The ability to sign up to Starlink’s “Roam” services which allow users to take Starlink with them (with options for use across the U.S. and internationally) may inflate the number of urban samples, but given their scale, it’s clear that LEO satellite internet is seen as a viable option in many urban U.S. locations.

Starlink continues to balance capacity and demand

SpaceX’s Starlink satellite/NTN service continues to expand at pace, with over 5,000 LEO satellites in orbit, with plans to increase this to 42,000 over the long term, and customer numbers approximately doubling in the first nine months of 2023, exceeding 2 million. Last quarter we covered Starlink’s performance across Europe and Oceania, where in a majority of cases it recorded download performance gains quarter-on-quarter, indicating the capacity it continues to add through new satellite launches is offsetting the demand for bandwidth from net customer additions.

In the U.S. the picture is more mixed. Ookla Speedtest Intelligence data shows Starlink recorded a median download speed of 64.54 Mbps in Q3 2023, a marginal decline quarter-on-quarter, but still an increase over the 53.00 Mbps it recorded in Q3 2022. Median upload performance continues to track upwards, hitting 9.72 Mbps, while median multi-server latency reached a low of 60 ms. Looking at monthly data shows Starlink has increased performance from August this year onwards, following declines in June and July, and recorded a high of 79.04 Mbps in November.

The FCC recently announced that it is seeking input on a planned increase to its definition of broadband/high speed internet, to 100 Mbps download and 20 Mbps upload, up from the current 25 Mbps download and 3 Mbps upload. At present, this would place Starlink and the technology provided by a number of other broadband providers at risk of missing the grade.

Starlink U.S. Performance
Speedtest Intelligence® | November 2022 – November 2023

LEO satellite broadband eclipses GEO but compares less favorably to terrestrial options

It’s important to consider how far satellite internet has progressed with the arrival of Starlink, and with other LEO satellite providers entering the fray, competition is set to increase. GEO satellite service providers HughesNet and Viasat lag behind most of the market, recording median download speeds in the U.S. of 15.87 Mbps and 34.72 Mbps, respectively, in Q3 2023. Viasat’s download performance placed it alongside AT&T Internet (which comprises a mix of DSL- and FWA-based access technologies, but excludes its fiber service). GEO satellite internet service really suffers on network latency, with median multi-server latency well above 500 ms for both providers. It must be noted that GEO satellite internet service is often priced at a discount to LEO satellite internet, and its performance characteristics lend it to different use cases where low latency isn’t a requirement, in remote locations, or as a back-up service option.

Network Performance for Major Terrestrial and NTN players in the U.S.
Speedtest Intelligence® | Q3 2023

Starlink’s LEO satellite service median download performance improves upon the GEO providers, placing it alongside CenturyLink (which offers DSL and fiber-based broadband), and just behind T-Mobile’s broadband service, which is based on a mix of 4G and 5G Fixed-Wireless Access (FWA). However, despite this improvement, LEO satellite service lags well behind leading terrestrial broadband networks from U.S. cable operators such as Cox, Spectrum (Charter) and Xfinity (Comcast). LEO service does, however, offer a step-change in latency performance over GEO, recording 60 ms in Q3 2023, placing it ahead of T-Mobile (63 ms).

LEO is narrowing the performance gap in rural locations

In rural locations in the U.S., Starlink competes more favorably with its peers, both in terms of median download speeds and when we look at the range of speeds for users experiencing below median performance – indicating more stable performance across its user base. 

Starlink’s primary use case is in providing connectivity to more rural locations where it’s either not economically viable for terrestrial networks to be deployed or to be upgraded with the latest technology. Starlink’s performance in rural U.S. locations stacks up even more strongly against the competition, with median download performance of 65.77 Mbps, up on its national median value, placing it almost level with T-Mobile, and ahead of Verizon. When we look at the 25th percentile of its download speed range (speeds that 75% of Starlink Speedtest samples exceed), we see it overtake both T-Mobile and Frontier, indicating its performance is more stable across the lower range of speeds its users experience. It is worth noting that fiber and cable services are not available nationwide, and therefore in many rural locations the choice may often be between a DSL or FWA based internet service, or satellite.

Rural U.S. Network Performance – Major Terrestrial vs NTN players
Speedtest Intelligence® | Q3 2023

Starlink’s appeal is broader, with strong urban-based usage

While perceived primarily as a rural internet service, Ookla Speedtest data shows a considerable proportion of Starlink samples located within urban U.S. locations. Our data for GEO satellite internet providers shows that 0% of HughesNet samples came from urban locations, while Viasat recorded 36.7%. Starlink recorded 16.1% of samples in urban locations.

Rural U.S. Share of Speedtest Samples by ISP
Speedtest Intelligence® | Q3 2023

When you consider that 80% of the US population is based in urban locations (as per the 2020 Census), it’s clear that satellite broadband service still skews towards rural locations, but it also has broad applicability in urban locations. Starlink has added options to its service to allow users to roam (both within a market and internationally), and this portability of its service may explain some of the urban-based Speedtest samples – from rural-based users moving into urban locations, and urban-based users who value the ability to take Starlink with them, and in some cases use it as a redundancy option to their existing broadband subscription. 

The scale of the number of samples, however, indicates LEO satellite internet is a viable option for many urban-based U.S. broadband subscribers. If Starlink can continue to balance capacity and demand to drive overall performance gains, while continuing to address the affordability of its service, then this wider addressable market should enable Starlink to sustain the strong subscriber growth it has witnessed to date. We’ll return in Q1 2024 to continue our quarterly NTN analysis. Please contact us if you’d like to know more about Speedtest Intelligence data and insights.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| February 13, 2023

mmWave Clocks Gigabit Speeds in the U.S. but Lacks Maturity Elsewhere

In this article, we will look at the real-life performance of mmWave in the United States, reflect on its progress so far across the globe, and discuss what the future holds.

Key takeaways

  • mmWave received additional spectrum as part of Release 17, in addition to the spectrum already allocated by Rel-15 and WRC-19. 5G connectivity using mmWave substantially improves 5G performance (increasing theoretical speeds to up to 5 Gbps). At the same time, it comes with a challenge because of its limited range, which can be easily blocked or obscured, necessitating a high degree of network densification, which comes with additional Capex. 
  • After initial enthusiasm, operators’ appetite for the mmWave band spectrum has been lackluster, with only two auctions taking place in 2022. However, we see a renewed interest, which could lead to more spectrum allocations and network launches. 
  • Due to the limited rollout of mmWave 5G networks, the device ecosystem has lagged behind other 5G spectrum bands. While support for mmWave spectrum bands across smartphones is skewed heavily towards the  U.S., an increase in spectrum launches and networks combined with a declining ASP should lead to a growing adoption worldwide. 
  • Ookla® Q4 2022 data from the U.S. shows mmWave is achieving mind blowing speeds — almost 1.6 Gbps median 5G download speed — 26 times faster than the median 5G speed on low-band, almost seven times faster than the C-band, and four times than mid-band. 
  • RootMetrics® tested mmWave performance simulating congested network environments and concluded that even in such conditions, mmWave spectrum could achieve four times faster throughput than mid- and low-band spectrum.

mmWave spectrum allocation and commercialization 

Oftentimes, consumers complain about 5G speeds, sold on the promise of ultra-fast mobile networks. Such speeds can only be delivered utilizing the mmWave spectrum band. Up until and including 4G LTE, operators have been deploying networks in the sub-6 GHz spectrum. It was only with Release 15 that the telecom standards body 3GPP extended the spectrum ranges available for mobile networks. Frequency bands for 5G New Radio (NR) are separated into two frequency ranges: 

  • Frequency Range 1 (FR1) refers to sub-6 GHz frequency bands, traditionally used by previous network generations, which have been further extended to cover potential new spectrum offerings from 410 MHz to 7125 MHz.
  • Frequency Range 2 (FR2) refers to frequencies above 24 GHz.

Chart of mmWave 5G frequency bands

Furthermore, in November 2019, delegates of the World Radiocommunication Conference (WRC-19) identified additional radio frequency bands for IMT-2020 (the name ITU uses for 5G standards). These frequency bands are 24.25-27.5 GHz, 37-43.5 GHz, 45.5-47 GHz, 47.2-48.2, and 66-71 GHz. 3GPP’s recently completed Release 17 has further expanded the mmWave spectrum frequency range from 24.25-52.6 GHz up to 71 GHz, including support for the global 60 GHz unlicensed band.

So far, mmWave spectrum allocation has been lackluster across Europe, following initial enthusiasm in the U.S., Japan, and South Korea. According to Global Mobile Suppliers Association (GSA), 26 countries have licensed mmWave worldwide. In 2022, only two auctions took place in India and Spain in the 26 GHz frequency band. The Indian auction itself was a subject of intense debate and lobbying against its allocation in the 28 GHz band by the satellite providers. The regulator auctioned the 26 GHz band to minimize overlaps and interference issues.

Map of mmWave spectrum auctions worldwide

However, the momentum for mmWave spectrum allocations is growing, especially in Europe. While 14 countries in Europe have licensed mmWave so far, more are planning to do so e.g., Hungary, Austria, and the United Kingdom, which should lead to more deployments and create economies of scale that the mmWave device ecosystem currently lacks. 

Beyond consumers, mmWave can address the needs of enterprise applications that require higher bandwidth and lower latency, such as factory robots or AGVs. For example, Italian manufacturer Exor International partnered with Intel, TIM, and JMA Wireless to build an end-to-end smart factory in Verona to showcase the benefits that Industry 4.0 brings to manufacturing utilizing sub-6 GHz and 26 GHz spectrum. It is worth noting that several regulators have created an encouraging environment for enterprises to deploy their own dedicated networks by allocating spectrum for vertical use across mid- and high-frequency bands. So far, ten countries have set aside mmWave spectrum for enterprises, including Australia, Denmark, Germany, Greece, Japan, Hong Kong, Finland, Sweden, South Korea, and the U.K. Japanese Fujitsu deployed a private 5G network combining 4.7 GHz SA and 28 GHz. 

The growing pains of the mmWave device ecosystem 

The South Korean example offers a cautionary tale regarding 5G mmWave readiness.

In 2018, three operators — SK, KT, and LG U+ — spent 620 billion Won ($435 million) on a five-year license for the 28 GHz spectrum. As part of the license conditions, operators had to deploy 15,000 base stations by the end of 2021. Following an audit by the Ministry of Science and IT (MSIT), KT and LGU+ had their licenses revoked, and SK Telecom was reduced by six months. One key challenge operators pointed to was the need for a mature mmWave devices ecosystem in the market.

Looking at the latest GSA data, this is indeed the case. Across the commercially available 5G devices that GSA has identified spectrum support information, most devices (85.7%) support the sub-6GHz band and only 8.9% mmWave spectrum.

Chart of number of announced 5G devices by spectrum band

However, mmWave device availability differs depending on the geography with smartphone availability heavily skewed to the U.S. For instance, all ‌iPhone 12‌-14 models in the U.S. support both mmWave and sub–6 GHz 5G connectivity; this was not the case in South Korea. Across Android-based smartphones, the story is similar. The Pixel 6 Pro includes mmWave 5G support only in the U.S., Australia, and Japan. There is also a price difference across devices that offer support for mmWave. For example, Google Pixel 6 is available in two versions in the U.S. — an unlocked version with sub-6 GHz 5G for $599 and another with mmWave 5G for $699. The latter is offered via operators such as Verizon and AT&T. The price difference is likely due to the mmWave requirement for specialized radio hardware and antennas. Yet, on average, the price delta between sub-6 GHz and mmWave smartphones is narrowing down to $10- $20, Counterpoint Research shows. 

Furthermore, Counterpoint sees consumer awareness and adoption growing in the U.S. According to its U.S. smartphone users survey, 60% of users checked before purchasing whether a 5G Smartphone has 5G mmWave capability, while 43% of users in the future plan to subscribe to 5G mmWave services and smartphones. Beyond the U.S., Counterpoint sees one billion cumulative 5G mmWave smartphone shipments between 2019 and 2026, with mmWave smartphone penetration reaching 26% by 2026, compared to 13% in 2022.

mmWave supports FWA 

Fixed Wireless Access (FWA) is often considered one of the most successful 5G use cases as we recently pointed out. Some operators leverage mmWave to offer FWA services, for example, in April 2022, US Cellular launched 5G Home Internet using mmWave spectrum (28 GHz and 39 GHz) in partnership with Qualcomm and Inseego across ten cities. In Italy, Fastweb collaborated with Qualcomm to commercialize 5G SA mmWave services in March 2022, following a partnership to deliver 5G FWA to 400 cities. Vendors are vying to address this opportunity too. Recently, Mavenir launched an FWA solution that supports massive MIMO and 5G mmWave for 4G, 5G NSA, and 5G SA deployments. This FWA platform has been deployed by several customers, such as 360 Communications, RINA Wireless, Triangle Communications in the U.S., and Quickline in the U.K. 

mmWave delivers on the promise of gigabit speeds 

The U.S. is a global leader in using mmWave spectrum, with AT&T, T-Mobile, and Verizon using mmWave to offer mobile service, while US Cellular deploys it for FWA. Speedtest Intelligence® data shows that 5G connectivity using mmWave can reach staggering speeds of up to 1.6 Gbps. Comparing 5G performance across spectrum bands across mobile operators in the U.S. used for 5G services low-, mid-, C-band, and high-band (mmWave) it is clear that mmWave delivers superior performance. Our data shows that users on 5G mmWave achieved speeds that are 4.29 times faster than mid-band, 6.86 times faster than C-band, and a staggering 26.1 times faster than a low band.

Chart of median 5G download speed by spectrum band in the US

Due to its high throughput, mmWave is particularly useful for streaming and gaming. For example, at CES 2023, Razer unveiled its new Razer Edge, the first Android handheld gaming tablet on the market. The device can play games locally on the device or stream them remotely via 5G. The Razer Edge 5G became available from Verizon on January 26. 

Mmwave also offers the advantage of lower latency — anything over 20 ms will give gamers a headache, according to Qualcomm

mmWave helps with network congestion too 

Speaking at the Citi 2023 Communications, Media & Entertainment conference, Kyle Malady — Verizon’s Executive VP, President of Global Networks & Technology, noted that the operator has deployed over 40,000 mmWave nodes, which support its 5G services in dense, urban environments. He also stated, “And now that millimeter wave technology turns into a tool for RF engineers to use in hotspots that they have and C-Band.” 

A RootMetrics study supports this, based on several tests conducted in December 2021 to simulate the performance of the 5G spectrum in a congested environment. While, unsurprisingly, the results showed speeds in congested environments were slower on all bands than when congestion wasn’t present, there was a difference when it came to bands in use: mmWave 5G delivered a median download speed of 231.40 Mbps, which was over four times faster than the speeds recorded on either mid-band or low-band 5G, both of which were below 50 Mbps (44.80 Mbps on mid-band and 49.50 Mbps on low-band). To put mmWave’s capacity boost in a different perspective, its speed of 231.40 Mbps with congestion was nearly as fast as the 256.80 Mbps recorded on mid-band 5G without congestion. RootMetrics’ study showed that mmWave provides speeds 4-5 times faster than those of mid- and low-band in congested circumstances, delivering on its promise of providing greater capacity and faster speeds under heavy network load. 

Chart of comparison of throughput by band

Millimeter wave also lends additional capacity in dense areas such as stadiums. Poor performance during events such as concerts stems from the networks needing to deal with extra demand and becoming congested. Constraints on the spectrum allocated to 5G today can impact performance more in places like stadiums than in other areas because many users are concentrated in a small space and share the same limited spectrum. To illustrate how mmWave enables better network performance, we can look to Ookla Wind® walk testing data, which can show the benefits of mmWave in terms of 5G bandwidth. Since each carrier is 100 MHz wide, a test showed that a stadium used four carriers aggregated 80% of the time, which resulted in 400 MHz of 5G bandwidth. In turn, this helped to achieve higher 5G capacity and lower latency. 

Illustration of 80% samples, four Carrier Aggregation is being used on mmWave

Another benefit of mmWave that the Wind test showed is that with the mmWave 5G NSA network, most of the user data traffic is carried by mmWave spectrum only (contrary to other 5G bands in NSA). This reduces the load on the LTE network. This, in turn, allows legacy users with non-5G capable devices to use an LTE network that is less congested because it doesn’t have to support 5G devices as well. 

We will examine the relationship between spectrum and 5G performance in future articles. Subscribe to Ookla Research to stay up to date on our analyses. 

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.