| June 25, 2025

The BEAD Proposal Deadline Looms: U.S. States Need Better Data Now

States across the U.S. are in a race against the clock. Following new guidance from the National Telecommunications and Information Administration (NTIA), states have until September 3, 2025 to revise and resubmit their proposals for the $42.5 billion Broadband Equity, Access, and Deployment (BEAD) program, which is designed to fund high-speed internet buildouts in unserved and underserved areas across the country. It’s a tight timeline, especially given the difficult task ahead: evaluating which internet service providers (ISPs) can truly deliver reliable broadband, and which ones may be overpromising.

While the latest guidance for BEAD is new, the challenge of verifying provider claims isn’t. Federal programs have long struggled with network performance data that looks solid on paper but falls short in practice. Now that states are making the calls, broadband offices need dependable ways to tell which networks can truly deliver. 

To qualify for BEAD funding, providers must demonstrate the ability to deliver speeds of at least 100 Mbps download and 20 Mbps upload and latencies below 100 ms. A wave of new ISPs is eager to meet that mark and be included in state proposals. But some rely on technologies that have sometimes struggled to meet speed requirements with current network and infrastructure deployments. 

Whether new applicants can meet the required performance metrics consistently when real users are online, particularly during peak hours, is a question many officials will be asking as they are weighing the options before them. For broadband offices already juggling community needs, infrastructure gaps, and political pressure, validating these claims isn’t just a technical challenge — it’s a logistical one.

The Challenge: Sorting Real-World Performance From Wishful Claims

One of the most urgent tasks states now face is verifying whether ISPs can truly meet the FCC’s broadband speed standard of 100 Mbps download and 20 Mbps upload. On paper, many providers may qualify — but real-world performance often tells a different story.

That’s where Ookla can help. Our data offers a real-world view into actual user experiences — not marketing promises or theoretical models. By mapping where service consistently meets the FCC’s broadband benchmark, states can make faster, more informed decisions about which providers and which technologies are ready to meet BEAD’s requirements. Whether evaluating rural deployments or contested service areas, objective performance data helps broadband offices focus their proposals on providers that can truly deliver.

New guidance from the NTIA now requires states to treat all broadband technologies equally — including fixed wireless and LEO satellite — and prioritize the lowest-cost proposals. That shift opens the door to more providers and deployment types, but also makes it harder to assess which ones can actually meet BEAD requirements. Ookla’s data gives states the ability to evaluate these newer technologies with the same level of rigor as traditional fiber and cable options.

Anonymized chart above of sample operators from a single state shows median download speeds in Mbps from companies using virtually all widely used internet technologies including Cable, DSL, Fiber, FWA, Satellite, and WISP.

Conclusion

Better data supports better decisions — and helps ensure that BEAD funding goes to networks that can support the communities they’re meant to serve, not just on paper but in the real world. With proposals due by September 3, states need every advantage they can get. 

The funding choices broadband offices make in the coming weeks will shape internet access for years to come, especially in areas that have historically been overlooked or underserved.

Discover how Ookla’s broadband data can enhance your BEAD program proposals. For inquiries, please reach out to us at us-government@ookla.com.

 

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| June 13, 2025

Major Google Cloud Outage Impacts Online Services Around the Globe

A major outage, with over 1.4 million Downdetector user reports globally, across more than 50 online services, reinforces the need for more robust infrastructure given multiple dependent online services.

Downdetector outage reports highlights issues with Google Cloud

At approximately 17:56 UTC on June 12, 2025, Google Cloud entered an “Outage” state on Downdetector, as indicated by a sharp increase in user reports. Downdetector user reported data shows a rapid uptick in outage reports for Google Cloud, peaking at 6.30pm UTC, followed by a long tail of reports as users continued to experience problems with the service. This immediately affected several critical Google services, including Google Drive, Maps, Meet, Nest, Gemini, and YouTube itself.

Google Cloud Outage Summary
Downdetector® | June 12, 2025 | Global Reports

Over 1.4 million user outage reports globally

Concurrently, numerous external platforms that publicly acknowledge their reliance on Google Cloud infrastructure—notably Spotify, Snapchat, Rocket League, and OpenAI—also reported significant disruptions. The widespread nature of cloud infrastructure dependencies meant that a multitude of other online services, even those without a public direct link to Google Cloud, experienced indirect operational impacts.

Minutes later, at 18:00 UTC, Cloudflare also experienced a related outage. Cloudflare subsequently confirmed this disruption was a direct result of an issue with a “third-party cloud provider.” This directly affected major platforms such as Discord and Twitch, both of which publicly utilize Cloudflare’s infrastructure. A broad array of additional services dependent on Cloudflare were similarly impacted across their respective operations.

Over the course of the outage, Downdetector amassed over 1.4 million user reports globally, across more than 50 online services that the platform tracks. Of these 1.4 million, in excess of 800,000 were reported in the U.S. alone.

Downstream Impact – Services Impacted by Google Cloud Outage
Downdetector® | June 12, 2025 | Global Reports

The cascading effect of these outages unfortunately led to considerable confusion among users of communication service providers globally. Many users mistakenly attributed the service interruptions to their mobile or broadband providers, given that access to the affected online services was routed through their respective networks. All three national carriers in the U.S. for example, saw a substantial increase in user reports.

Both Google Cloud and Cloudflare services were largely restored to normal operational status by approximately 20:30 UTC. However, consistent with patterns observed during major service disruptions, user reports on Downdetector continued for a period thereafter.

For businesses, Downdetector provides access to dashboards that deliver early alerts, enable outage correlation, and allow for direct communication with users, ensuring a proactive approach to incident management. Learn how you can leverage Downdetector to be better prepared for outages, or reach out to schedule a demo.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| June 10, 2025

Starlink’s U.S. Performance is on the Rise, Making it a Viable Broadband Option in Some States

The LEO satellite provider is giving free gear to new customers in areas where it has excess capacity. Will it be able to handle an influx of new customers and still maintain its broadband speeds? 

Key Takeaways

  • Users on Starlink’s network experienced median download speeds nearly double from 53.95 Mbps in Q3 2022 to 104.71 Mbps in Q1 2025. Median upload speeds also increased dramatically during the same period from 7.50 Mbps in Q3 2022 and to 14.84 Mbps in Q1 2025.
  • Only 17.4% of U.S. Starlink Speedtest users nationwide were able to get broadband speeds consistent with the FCC’s minimum requirement for broadband of 100 Mbps download speeds and 20 Mbps upload speeds. However, this small percentage of Starlink users is primarily due to its low upload speeds.
  • Speedtest® data for the states where Starlink is offering its free equipment to new users indicates that existing Starlink users are experiencing a range of median download speeds — from as high as 136.93 Mbps in Maine to as low as 72.65 Mbps in Alaska.
  • With Starlink’s substantial increase to its median upload and download speeds and ability to deliver broadband speeds of 100/20 Mbps to nearly 20% of Speedtest users across the country, the satellite provider is becoming an increasingly attractive broadband option for many.  

SpaceX’s low-Earth orbit (LEO) satellite provider Starlink is making inroads in the U.S. broadband market and trying to attract more subscribers by offering free equipment to new customers in states where it says it has excess capacity (more on this below).

Ookla® Speedtest data on Starlink indicates that the satellite company’s network performance has been on the uptick over the past couple of years and as of Q1 2025 17.42% of U.S. Starlink Speedtest users were able to get speeds consistent with the FCC’s minimum requirement for fixed broadband of 100 Mbps download speeds and 20 Mbps upload speeds. 

Starlink is positioned to benefit from recent changes to the Broadband Equity, Access and Deployment (BEAD) program. The National Telecommunications and Information Administration (NTIA) announced June 6 that it had reviewed the BEAD program and, as expected, it adopted a technology-neutral stance instead of prioritizing fiber deployments, making way for LEO satellite systems like Starlink to get BEAD funding. 

In addition, some states such as Maine have launched state-funded programs that subsidize Starlink for some rural addresses and more are likely to follow. The Texas Broadband Development Office, for example, announced in January 2025 that it is developing a grant program to support LEO satellite broadband service in rural areas. 

Starlink Upload, Download Speeds Are On the Rise

Starlink’s network performance over the past three years shows a dramatic increase in median download and upload speeds as well as a decline in latency. 

Starlink’s performance across the U.S. from Q1 2022 until Q1 2025 indicates that after experiencing a decline in download speeds between Q1 2022 and Q3 2022, U.S. Speedtest users on Starlink’s network saw a median download speeds nearly double from 53.95 Mbps in Q3 2022 to 104.71 Mbps in Q1 2025. 

The decline in median download speeds between Q1 2022 and Q3 2022 was likely due to growing pains as the satellite service added more subscribers and network usage increased. 

A similar trend was observed in median upload speeds as Speedtest users saw their median upload speeds decline between Q1 2022 from 9.81 Mbps to 7.50 Mbps in Q3 2022 and then tick upward to Q1 2025 when median upload speeds reached 14.84 Mbps.

Starlink's Median Upload, Download and Latency Speeds
Q1 2022 through Q1 2025
Starlink's Median Upload, Download and Latency Speeds Over Time

Starlink’s Latency Ticks Downward

Perhaps more importantly than download and upload speeds is latency, which is the time it takes to transmit data from one point in the network to another. Transmitting data between earth and space is particularly challenging because of the distance involved. However, because Starlink’s satellites orbit the planet in low-orbit (about 340 miles above the earth) its latency is much lower than geostationary satellite systems that orbit about 22,000 miles above the earth. For example, signals from satellite system such as HughesNet have a much greater distance to travel, which is why Speedtest users on HughesNet experience a much higher median latency than Starlink Speedtest users. 

A comparison of Starlink's Median Latency with HughesNet's Median Latency
Q1 2022 through Q1 2025
Starlink's low-Earth orbit median latency compared with geostationary satellite system's median latency

Starlink users in the U.S. experienced a median multi-server latency of 76 milliseconds (ms) in Q2 2022, but latency measurements ticked downward over time and in Q1 2025 Speedtest users clocked an average median latency of 45 ms.

Starlink said in March 2024 that it was improving its latency in the U.S. by adding six additional internet connection locations (also referred to as PoPs) and optimizing its gateway locations and its planning algorithms to ensure that traffic lands as close to its destination point as possible. 

In addition, the satellite company has also steadily added more satellites to its constellation. In February 2022 Starlink had 1,560 satellites in orbit and as of February 2025 it had 6,751 satellites in orbit. At publication of this report, Starlink had launched an additional 24 satellites into low Earth orbit. 


Starlink’s New Free Equipment Offer Targets Several States

Starlink recently announced plans to offer free equipment (valued at around $350) to new customers in areas where it has excess capacity. In the U.S., those areas are depicted on the map below and include all or portions of about 33 states. 

Map of Starlink's Free Equipment Offer Includes These States

Customers who receive the free gear must commit to a one-year plan, and they have a choice of one of two residential plans: An $80/mo plan that will give them speeds between 50-100 Mbps and a $120/mo plan that provides speeds of 250 Mbps. 

Ookla Speedtest data for the states where Starlink is offering the free equipment indicates that existing Starlink users are experiencing a range of median download speeds — from as high as 136.93 Mbps in Maine to as low as 72.65 Mbps in Alaska. Perhaps more telling is the download speeds for Speedtest users in the 25th percentile, which provides the download speed performance for the bottom quarter of Speedtest users in these states. 

With the exception of Alaska, the overall performance of the rest of the states, particularly the 25th percentile users in Nebraska, Colorado, Maine, Massachusetts, Nevada and Wyoming is probably a better indication of why Starlink is offering free gear to these states. With the 25th percentile of Starlink users in these states experiencing download speeds of more than 80 Mbps there is likely plenty of excess capacity. 

Although Starlink said its goal is to deliver service with just 20 milliseconds (ms) median latency, the lowest median latency rates recorded by Speedtest users in all or portions of the selected states was 38 ms in the District of Columbia and 39 ms in Arizona, Colorado and New Jersey. Alaska and Hawaii have the highest latency rates of 105 ms and 115 ms respectively. The higher latency rates in these two states is likely due to these two states being more geographically distant from Starlink’s constellation of satellites and not having the same density of satellites as the continental U.S.

Speedtest Performance for Starlink Users in States that Get Free Gear 


The portions or entirety of 33 states or territories where Starlink has decided to offer free gear to potential customers include both high density areas such as Washington D.C. and New Jersey as well as low density states like Alaska and Wyoming. With the exception of Alaska and West Texas, all of the states have a median download speed of more than 100 Mbps.

When looking at the 25th percentile of users (which are the bottom quarter of Starlink users in download speed performance) only one state – Alaska– has a download speed in the 30 Mbps range and three states have 25th percentile users getting in the 50 Mbps range for download speeds. 

In addition, when it comes to latency, 20 states have a median latency between 40-49 ms and two states on this list—Arizona and New Jersey— and Washington, D.C. —have median latency under 40 ms.

Starlink Speedtest Performance In the 50 U.S. States
How each state performs in latency, median download, and 25th percentile download
Starlink's performance in latency, median download, and 25th percentile download in all 50 states in the U.S.

Speedtest Performance in States Not Included in Starlink’s Free Equipment Offer

Many of the states where residents are not eligible to get Starlink’s free equipment offer are in the middle and southeastern areas of the U.S. and only eleven of those states have median download speeds over 100 Mbps compared to 28 states and Washington, D.C. that are in the eligible equipment list. 

Median latency rates in these ineligible states are very similar to the eligible states with 14 states having a median latency rate between 40- 49 ms. However, when examining the 25th percentile of users (which are the bottom quarter of Starlink users in download speed performance) one state — Florida — has 25th percentile download speeds of just 27.12 Mbps, Washington has 25th percentile download speeds of 46.92 Mbps and Louisiana has 25th percentile download speeds of just 48.25 Mbps. 

Northeast and Rural Mid-West States Win in Minimum Broadband Speeds 


Only 17.4% of Starlink Speedtest users are able to get broadband speeds consistent with the FCC’s minimum requirement for broadband of 100 Mbps download speeds and 20 Mbps upload speeds. Much of this is due to Starlink’s low upload speeds, which are on the uptick but with a combined overall median upload speed of 14.84 Mbps in Q1 2025 there is still room for improvement. 

However, when we look at all satellite providers that deliver service in the U.S., these providers combined are only able to provide 15.75% of Speedtest users with speeds that meet the FCC’s minimum requirement of 100/20 Mbps, which means Starlink outperforms the other providers in this category. 

On a state level analysis, when comparing the median download and upload speeds collected in Q1 2025 across all 50 states and Washington, D.C., South Dakota is the No. 1 state with 42.3% of Starlink users getting the FCC’s minimum standard for fixed broadband speeds (100 Mbps downstream/20 Mbps upstream). All of the top-performing Starlink states are in the Northeastern and Midwestern U.S. 

On the opposite end of the spectrum, the states with the lowest percentage of users receiving 100/20 Mbps broadband speeds are primarily in the Southeastern U.S. The only state outside of that area is Alaska with the smallest number of Speedtest users —just 5.3%—receiving 100/20 Mbps.

States With the Highest % of Starlink Users that Receive 100/20 Mbps Broadband Speeds 

State% of Starlink users that receive 100/20 Mbps
South Dakota42.3
Rhode Island 39.0
Wyoming38.5
Maine 36.5
Massachusetts 35.1
Data as of Q1 2025

States with the Lowest % of Starlink Users that Receive 100/20 Mbps Broadband Speeds

State % of Starlink users that receive 100/20 Mbps
Alaska5.3
Mississippi8.4
Louisiana9.0
Arkansas9.6
Florida9.8
Data as of Q1 2025

Starlink Delivers a Viable Broadband Option for Many

In our recent U.S. state broadband report which focused on Speedtest data from the 2H of 2024, we found that the number of states with 60% or more of Speedtest users getting speeds of 100/20 Mbps had increased substantially from the 1H of 2024. 

However, it was disheartening to discover that during that same time period the digital divide within many states had actually increased (some of this is attributed to the demise of the Affordable Connectivity Program) rather than decreased leading us to conclude that many of the recent broadband investments were resulting in better urban coverage rather than closing the gap in rural areas. 

With Starlink’s substantial increase to its median upload and download speeds and ability to deliver broadband speeds of 100/20 Mbps to nearly 20% of Speedtest users across the country, the satellite provider is becoming an increasingly attractive broadband option for many. 

With Starlink’s latest promotional offer of free equipment to consumers in areas where it has excess capacity, we expect to see the company’s subscriber count grow throughout 2025. It will be interesting to see how the LEO provider balances subscriber growth with capacity. 

We will continue to monitor Starlink’s speed performance in the U.S. throughout the year. For more information about Speedtest Intelligence® data and insights, please get in touch.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| May 3, 2023

America’s Most Connected Cities

“Smart cities” are communities that use technology to improve the efficiency of their operations, such as using internet of things (IoT) devices to collect data on traffic patterns or smart meters to track energy consumption. Ahead of the Smart Cities Connect conference in Denver on May 16–18, we wanted to explore the role that connectivity plays for some of the smartest cities in the U.S. 

To enable city-wide technology initiatives, a stable connection to the internet is essential. Connectivity can lead to innovation, economic growth, and a better quality of life for residents through reduced traffic congestion and improved public safety. 

In this article, we take a look at network performance metrics based on the most recent quarter of Speedtest Intelligence® data for the 100 largest cities across the U.S (by population counts, according to Census Bureau data). 

Major U.S. cities with the best and worst fixed broadband speeds

While the FCC’s minimum fixed broadband speed benchmark is currently 25 Mbps for downloading and 3 Mbps for uploading, legislators have proposed increasing the minimum speeds to 100 Mbps down and 20 Mbps up. Looking at fixed broadband speeds, we found that the median download speed for the five lowest ranking cities hovers around the 100 Mbps mark, aside from Memphis, which came in at 49.01 Mbps. There’s a large disparity between the slowest cities and the fastest cities, with Frisco, Texas clocking in the fastest median download speed of 260.31 Mbps. Overall, cities are better connected than rural areas, but pockets of poor fixed connectivity can still exist and capacity issues can plague systems at peak usage times.

Map fo Best and Worst Major U.S. Cities for Fixed Broadband Speeds

Major U.S. cities with the best and worst mobile speeds 

Local governments aiming to bring high-speed connectivity to underserved communities will need to look to mobile connectivity. For truly remote areas, building a direct terrestrial connection will never be practical. In denser urban environments, low income households often rely completely on wireless for broadband as they cannot afford multiple services. 

Looking at mobile performance in U.S. cities, Saint Paul; Kansas City, Missouri; Scottsdale; Plano; and Columbus are leading the way in mobile connectivity with median download speeds across all mobile technologies ranging from 136.95 Mbps to 153.57 Mbps. On the other end of the spectrum, the bottom five cities (Lexington, Lubbock, Lincoln, Reno, and Laredo) have much lower speeds, coming in around the 50 Mbps mark.

Map fo Best and Worst Major U.S. Cities for Mobile Speeds

Major U.S. cities with the best and worst latency

Latency (measured in milliseconds) is a measure of how quickly a device gets a response after a request has been sent. Low latency means the server is responding quickly, whereas high latency means the server is responding slowly. When measuring latency, the lower the number, the better. Since smart cities collect and use data to streamline operations, a low latency is crucial for many scenarios, such as edge computing use cases for real-time traffic monitoring. 

Among our list of U.S. cities, Jersey City, Newark, Kansas City (MO), Irvine, and Plano had the lowest latency for fixed network technologies with a median multi-server latency under 15ms. Buffalo, Lexington, Laredo, Memphis, and El Paso had higher latency, closer to the 50ms mark. 

Map fo Best and Worst Major U.S. Cities for Fixed Latency

We saw that latency was higher across the board on mobile networks than it was on fixed broadband networks. Plano, New York, Baltimore, and Irving showed the lowest latency for mobile connections. Lexington, Albuquerque, El Paso, Anchorage, and Honolulu had the highest mobile latency, with median multi-server latency around the 100ms mark. 

Map fo Best and Worst Major U.S. Cities for Mobile Latency

Major U.S. cities with the best and worst 5G speeds and 5G Availability 

Smart cities will be significantly impacted by 5G, which delivers faster speeds, reduced latency, and more dependable connections. 5G networks are quickly overlaying the 4G footprint across the United States, and more federal funding is becoming available to improve 5G coverage. This will be an opportunity for lower-ranking cities like Lexington, Lubbock, Laredo, Lincoln, and Reno to improve the mobile network speeds in their cities. 

Top ranking cities Kansas City (MO), Minneapolis, Saint Paul, Chicago, and Omaha are already providing great 5G speeds, with median download speeds as fast as 224.57 Mbps in Kansas City. 

Map fo Best and Worst Major U.S. Cities for 5G Speeds

5G Availability shows what percent of users on 5G-capable devices spent the majority of their time on a 5G network connection. In some U.S. cities, (such as Oklahoma City, El Paso, Bakersfield, Norfolk, and Boise) users with 5G devices are connected to 5G most of the time. Most notably, Oklahoma City users were connected to 5G 72.50% of the time. On the low end, users in Albuquerque, Tulsa, Richmond, Raleigh, and Orlando were connected to 5G less than 50% of the time. 

Map fo Best and Worst Major U.S. Cities for 5G Availability

Network intelligence for smarter, more connected communities

Ookla’s enterprise solutions empower cities with comprehensive data on network performance, coverage, and availability. With Ookla data and insights, leaders can make informed policy decisions to close the digital divide. Federal, state, and local governments rely on Ookla for accurate network intelligence to enable modern connectivity in their smart communities.

Stop by the Ookla booth #208 at Smart Cities Connect in Denver on May 16–18 to find out where your city lands on these lists and how Ookla network insights can help you improve connectivity in your city. 

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| February 13, 2023

mmWave Clocks Gigabit Speeds in the U.S. but Lacks Maturity Elsewhere

In this article, we will look at the real-life performance of mmWave in the United States, reflect on its progress so far across the globe, and discuss what the future holds.

Key takeaways

  • mmWave received additional spectrum as part of Release 17, in addition to the spectrum already allocated by Rel-15 and WRC-19. 5G connectivity using mmWave substantially improves 5G performance (increasing theoretical speeds to up to 5 Gbps). At the same time, it comes with a challenge because of its limited range, which can be easily blocked or obscured, necessitating a high degree of network densification, which comes with additional Capex. 
  • After initial enthusiasm, operators’ appetite for the mmWave band spectrum has been lackluster, with only two auctions taking place in 2022. However, we see a renewed interest, which could lead to more spectrum allocations and network launches. 
  • Due to the limited rollout of mmWave 5G networks, the device ecosystem has lagged behind other 5G spectrum bands. While support for mmWave spectrum bands across smartphones is skewed heavily towards the  U.S., an increase in spectrum launches and networks combined with a declining ASP should lead to a growing adoption worldwide. 
  • Ookla® Q4 2022 data from the U.S. shows mmWave is achieving mind blowing speeds — almost 1.6 Gbps median 5G download speed — 26 times faster than the median 5G speed on low-band, almost seven times faster than the C-band, and four times than mid-band. 
  • RootMetrics® tested mmWave performance simulating congested network environments and concluded that even in such conditions, mmWave spectrum could achieve four times faster throughput than mid- and low-band spectrum.

mmWave spectrum allocation and commercialization 

Oftentimes, consumers complain about 5G speeds, sold on the promise of ultra-fast mobile networks. Such speeds can only be delivered utilizing the mmWave spectrum band. Up until and including 4G LTE, operators have been deploying networks in the sub-6 GHz spectrum. It was only with Release 15 that the telecom standards body 3GPP extended the spectrum ranges available for mobile networks. Frequency bands for 5G New Radio (NR) are separated into two frequency ranges: 

  • Frequency Range 1 (FR1) refers to sub-6 GHz frequency bands, traditionally used by previous network generations, which have been further extended to cover potential new spectrum offerings from 410 MHz to 7125 MHz.
  • Frequency Range 2 (FR2) refers to frequencies above 24 GHz.

Chart of mmWave 5G frequency bands

Furthermore, in November 2019, delegates of the World Radiocommunication Conference (WRC-19) identified additional radio frequency bands for IMT-2020 (the name ITU uses for 5G standards). These frequency bands are 24.25-27.5 GHz, 37-43.5 GHz, 45.5-47 GHz, 47.2-48.2, and 66-71 GHz. 3GPP’s recently completed Release 17 has further expanded the mmWave spectrum frequency range from 24.25-52.6 GHz up to 71 GHz, including support for the global 60 GHz unlicensed band.

So far, mmWave spectrum allocation has been lackluster across Europe, following initial enthusiasm in the U.S., Japan, and South Korea. According to Global Mobile Suppliers Association (GSA), 26 countries have licensed mmWave worldwide. In 2022, only two auctions took place in India and Spain in the 26 GHz frequency band. The Indian auction itself was a subject of intense debate and lobbying against its allocation in the 28 GHz band by the satellite providers. The regulator auctioned the 26 GHz band to minimize overlaps and interference issues.

Map of mmWave spectrum auctions worldwide

However, the momentum for mmWave spectrum allocations is growing, especially in Europe. While 14 countries in Europe have licensed mmWave so far, more are planning to do so e.g., Hungary, Austria, and the United Kingdom, which should lead to more deployments and create economies of scale that the mmWave device ecosystem currently lacks. 

Beyond consumers, mmWave can address the needs of enterprise applications that require higher bandwidth and lower latency, such as factory robots or AGVs. For example, Italian manufacturer Exor International partnered with Intel, TIM, and JMA Wireless to build an end-to-end smart factory in Verona to showcase the benefits that Industry 4.0 brings to manufacturing utilizing sub-6 GHz and 26 GHz spectrum. It is worth noting that several regulators have created an encouraging environment for enterprises to deploy their own dedicated networks by allocating spectrum for vertical use across mid- and high-frequency bands. So far, ten countries have set aside mmWave spectrum for enterprises, including Australia, Denmark, Germany, Greece, Japan, Hong Kong, Finland, Sweden, South Korea, and the U.K. Japanese Fujitsu deployed a private 5G network combining 4.7 GHz SA and 28 GHz. 

The growing pains of the mmWave device ecosystem 

The South Korean example offers a cautionary tale regarding 5G mmWave readiness.

In 2018, three operators — SK, KT, and LG U+ — spent 620 billion Won ($435 million) on a five-year license for the 28 GHz spectrum. As part of the license conditions, operators had to deploy 15,000 base stations by the end of 2021. Following an audit by the Ministry of Science and IT (MSIT), KT and LGU+ had their licenses revoked, and SK Telecom was reduced by six months. One key challenge operators pointed to was the need for a mature mmWave devices ecosystem in the market.

Looking at the latest GSA data, this is indeed the case. Across the commercially available 5G devices that GSA has identified spectrum support information, most devices (85.7%) support the sub-6GHz band and only 8.9% mmWave spectrum.

Chart of number of announced 5G devices by spectrum band

However, mmWave device availability differs depending on the geography with smartphone availability heavily skewed to the U.S. For instance, all ‌iPhone 12‌-14 models in the U.S. support both mmWave and sub–6 GHz 5G connectivity; this was not the case in South Korea. Across Android-based smartphones, the story is similar. The Pixel 6 Pro includes mmWave 5G support only in the U.S., Australia, and Japan. There is also a price difference across devices that offer support for mmWave. For example, Google Pixel 6 is available in two versions in the U.S. — an unlocked version with sub-6 GHz 5G for $599 and another with mmWave 5G for $699. The latter is offered via operators such as Verizon and AT&T. The price difference is likely due to the mmWave requirement for specialized radio hardware and antennas. Yet, on average, the price delta between sub-6 GHz and mmWave smartphones is narrowing down to $10- $20, Counterpoint Research shows. 

Furthermore, Counterpoint sees consumer awareness and adoption growing in the U.S. According to its U.S. smartphone users survey, 60% of users checked before purchasing whether a 5G Smartphone has 5G mmWave capability, while 43% of users in the future plan to subscribe to 5G mmWave services and smartphones. Beyond the U.S., Counterpoint sees one billion cumulative 5G mmWave smartphone shipments between 2019 and 2026, with mmWave smartphone penetration reaching 26% by 2026, compared to 13% in 2022.

mmWave supports FWA 

Fixed Wireless Access (FWA) is often considered one of the most successful 5G use cases as we recently pointed out. Some operators leverage mmWave to offer FWA services, for example, in April 2022, US Cellular launched 5G Home Internet using mmWave spectrum (28 GHz and 39 GHz) in partnership with Qualcomm and Inseego across ten cities. In Italy, Fastweb collaborated with Qualcomm to commercialize 5G SA mmWave services in March 2022, following a partnership to deliver 5G FWA to 400 cities. Vendors are vying to address this opportunity too. Recently, Mavenir launched an FWA solution that supports massive MIMO and 5G mmWave for 4G, 5G NSA, and 5G SA deployments. This FWA platform has been deployed by several customers, such as 360 Communications, RINA Wireless, Triangle Communications in the U.S., and Quickline in the U.K. 

mmWave delivers on the promise of gigabit speeds 

The U.S. is a global leader in using mmWave spectrum, with AT&T, T-Mobile, and Verizon using mmWave to offer mobile service, while US Cellular deploys it for FWA. Speedtest Intelligence® data shows that 5G connectivity using mmWave can reach staggering speeds of up to 1.6 Gbps. Comparing 5G performance across spectrum bands across mobile operators in the U.S. used for 5G services low-, mid-, C-band, and high-band (mmWave) it is clear that mmWave delivers superior performance. Our data shows that users on 5G mmWave achieved speeds that are 4.29 times faster than mid-band, 6.86 times faster than C-band, and a staggering 26.1 times faster than a low band.

Chart of median 5G download speed by spectrum band in the US

Due to its high throughput, mmWave is particularly useful for streaming and gaming. For example, at CES 2023, Razer unveiled its new Razer Edge, the first Android handheld gaming tablet on the market. The device can play games locally on the device or stream them remotely via 5G. The Razer Edge 5G became available from Verizon on January 26. 

Mmwave also offers the advantage of lower latency — anything over 20 ms will give gamers a headache, according to Qualcomm

mmWave helps with network congestion too 

Speaking at the Citi 2023 Communications, Media & Entertainment conference, Kyle Malady — Verizon’s Executive VP, President of Global Networks & Technology, noted that the operator has deployed over 40,000 mmWave nodes, which support its 5G services in dense, urban environments. He also stated, “And now that millimeter wave technology turns into a tool for RF engineers to use in hotspots that they have and C-Band.” 

A RootMetrics study supports this, based on several tests conducted in December 2021 to simulate the performance of the 5G spectrum in a congested environment. While, unsurprisingly, the results showed speeds in congested environments were slower on all bands than when congestion wasn’t present, there was a difference when it came to bands in use: mmWave 5G delivered a median download speed of 231.40 Mbps, which was over four times faster than the speeds recorded on either mid-band or low-band 5G, both of which were below 50 Mbps (44.80 Mbps on mid-band and 49.50 Mbps on low-band). To put mmWave’s capacity boost in a different perspective, its speed of 231.40 Mbps with congestion was nearly as fast as the 256.80 Mbps recorded on mid-band 5G without congestion. RootMetrics’ study showed that mmWave provides speeds 4-5 times faster than those of mid- and low-band in congested circumstances, delivering on its promise of providing greater capacity and faster speeds under heavy network load. 

Chart of comparison of throughput by band

Millimeter wave also lends additional capacity in dense areas such as stadiums. Poor performance during events such as concerts stems from the networks needing to deal with extra demand and becoming congested. Constraints on the spectrum allocated to 5G today can impact performance more in places like stadiums than in other areas because many users are concentrated in a small space and share the same limited spectrum. To illustrate how mmWave enables better network performance, we can look to Ookla Wind® walk testing data, which can show the benefits of mmWave in terms of 5G bandwidth. Since each carrier is 100 MHz wide, a test showed that a stadium used four carriers aggregated 80% of the time, which resulted in 400 MHz of 5G bandwidth. In turn, this helped to achieve higher 5G capacity and lower latency. 

Illustration of 80% samples, four Carrier Aggregation is being used on mmWave

Another benefit of mmWave that the Wind test showed is that with the mmWave 5G NSA network, most of the user data traffic is carried by mmWave spectrum only (contrary to other 5G bands in NSA). This reduces the load on the LTE network. This, in turn, allows legacy users with non-5G capable devices to use an LTE network that is less congested because it doesn’t have to support 5G devices as well. 

We will examine the relationship between spectrum and 5G performance in future articles. Subscribe to Ookla Research to stay up to date on our analyses. 

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| December 11, 2023

U.S. Starlink Data Points to Larger Addressable Base for LEO Broadband ISPs

The telecoms industry continues to watch SpaceX Starlink’s expansion and performance closely, as the number of subscribers to its broadband service grows and other satellite providers enter the fray. While median download performance remains a key benchmark, we see strong demand to understand how Starlink is balancing net new additions with its network capacity as the service scales, and how LEO NTN (Non-Terrestrial Network) performance stacks up against the competition, particularly in rural locations.

Key takeaways

  • Starlink isn’t shooting for the stars, but is successfully managing to balance capacity and demand. Starlink median download performance in the U.S. was 64.54 Mbps in Q3 2023, a marginal decline quarter on quarter, though Starlink did show strong increases in September, October and November.
  • Starlink’s U.S. LEO broadband performance eclipses that of GEO satellite internet providers. Starlink offers a significant boost on GEO satellite broadband speeds, but its multi-server latency is where Starlink really shines, eclipsing the performance of GEO satellite services in the U.S.
  • Starlink’s performance in rural U.S. locations orbits at a similar level to the competition. While it can’t match leading cable or fiber providers on median speeds or multi-server latency, Starlink offers a very viable alternative in locations where cable and fiber access networks aren’t present. A big part of this is due to a more uniform distribution of download performance across Speedtest samples, compared to FWA and DSL-based services where distance from the cell site or exchange/DSLAM impacts performance.
  • The constellation of Speedtest Starlink samples highlights significant urban LEO broadband demand. While still skewing towards rural locations if we adjust for population, 16.1% of Speedtest Starlink samples were recorded in urban locations in the U.S. The ability to sign up to Starlink’s “Roam” services which allow users to take Starlink with them (with options for use across the U.S. and internationally) may inflate the number of urban samples, but given their scale, it’s clear that LEO satellite internet is seen as a viable option in many urban U.S. locations.

Starlink continues to balance capacity and demand

SpaceX’s Starlink satellite/NTN service continues to expand at pace, with over 5,000 LEO satellites in orbit, with plans to increase this to 42,000 over the long term, and customer numbers approximately doubling in the first nine months of 2023, exceeding 2 million. Last quarter we covered Starlink’s performance across Europe and Oceania, where in a majority of cases it recorded download performance gains quarter-on-quarter, indicating the capacity it continues to add through new satellite launches is offsetting the demand for bandwidth from net customer additions.

In the U.S. the picture is more mixed. Ookla Speedtest Intelligence data shows Starlink recorded a median download speed of 64.54 Mbps in Q3 2023, a marginal decline quarter-on-quarter, but still an increase over the 53.00 Mbps it recorded in Q3 2022. Median upload performance continues to track upwards, hitting 9.72 Mbps, while median multi-server latency reached a low of 60 ms. Looking at monthly data shows Starlink has increased performance from August this year onwards, following declines in June and July, and recorded a high of 79.04 Mbps in November.

The FCC recently announced that it is seeking input on a planned increase to its definition of broadband/high speed internet, to 100 Mbps download and 20 Mbps upload, up from the current 25 Mbps download and 3 Mbps upload. At present, this would place Starlink and the technology provided by a number of other broadband providers at risk of missing the grade.

Starlink U.S. Performance
Speedtest Intelligence® | November 2022 – November 2023

LEO satellite broadband eclipses GEO but compares less favorably to terrestrial options

It’s important to consider how far satellite internet has progressed with the arrival of Starlink, and with other LEO satellite providers entering the fray, competition is set to increase. GEO satellite service providers HughesNet and Viasat lag behind most of the market, recording median download speeds in the U.S. of 15.87 Mbps and 34.72 Mbps, respectively, in Q3 2023. Viasat’s download performance placed it alongside AT&T Internet (which comprises a mix of DSL- and FWA-based access technologies, but excludes its fiber service). GEO satellite internet service really suffers on network latency, with median multi-server latency well above 500 ms for both providers. It must be noted that GEO satellite internet service is often priced at a discount to LEO satellite internet, and its performance characteristics lend it to different use cases where low latency isn’t a requirement, in remote locations, or as a back-up service option.

Network Performance for Major Terrestrial and NTN players in the U.S.
Speedtest Intelligence® | Q3 2023

Starlink’s LEO satellite service median download performance improves upon the GEO providers, placing it alongside CenturyLink (which offers DSL and fiber-based broadband), and just behind T-Mobile’s broadband service, which is based on a mix of 4G and 5G Fixed-Wireless Access (FWA). However, despite this improvement, LEO satellite service lags well behind leading terrestrial broadband networks from U.S. cable operators such as Cox, Spectrum (Charter) and Xfinity (Comcast). LEO service does, however, offer a step-change in latency performance over GEO, recording 60 ms in Q3 2023, placing it ahead of T-Mobile (63 ms).

LEO is narrowing the performance gap in rural locations

In rural locations in the U.S., Starlink competes more favorably with its peers, both in terms of median download speeds and when we look at the range of speeds for users experiencing below median performance – indicating more stable performance across its user base. 

Starlink’s primary use case is in providing connectivity to more rural locations where it’s either not economically viable for terrestrial networks to be deployed or to be upgraded with the latest technology. Starlink’s performance in rural U.S. locations stacks up even more strongly against the competition, with median download performance of 65.77 Mbps, up on its national median value, placing it almost level with T-Mobile, and ahead of Verizon. When we look at the 25th percentile of its download speed range (speeds that 75% of Starlink Speedtest samples exceed), we see it overtake both T-Mobile and Frontier, indicating its performance is more stable across the lower range of speeds its users experience. It is worth noting that fiber and cable services are not available nationwide, and therefore in many rural locations the choice may often be between a DSL or FWA based internet service, or satellite.

Rural U.S. Network Performance – Major Terrestrial vs NTN players
Speedtest Intelligence® | Q3 2023

Starlink’s appeal is broader, with strong urban-based usage

While perceived primarily as a rural internet service, Ookla Speedtest data shows a considerable proportion of Starlink samples located within urban U.S. locations. Our data for GEO satellite internet providers shows that 0% of HughesNet samples came from urban locations, while Viasat recorded 36.7%. Starlink recorded 16.1% of samples in urban locations.

Rural U.S. Share of Speedtest Samples by ISP
Speedtest Intelligence® | Q3 2023

When you consider that 80% of the US population is based in urban locations (as per the 2020 Census), it’s clear that satellite broadband service still skews towards rural locations, but it also has broad applicability in urban locations. Starlink has added options to its service to allow users to roam (both within a market and internationally), and this portability of its service may explain some of the urban-based Speedtest samples – from rural-based users moving into urban locations, and urban-based users who value the ability to take Starlink with them, and in some cases use it as a redundancy option to their existing broadband subscription. 

The scale of the number of samples, however, indicates LEO satellite internet is a viable option for many urban-based U.S. broadband subscribers. If Starlink can continue to balance capacity and demand to drive overall performance gains, while continuing to address the affordability of its service, then this wider addressable market should enable Starlink to sustain the strong subscriber growth it has witnessed to date. We’ll return in Q1 2024 to continue our quarterly NTN analysis. Please contact us if you’d like to know more about Speedtest Intelligence data and insights.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| October 3, 2024

Millions Impacted by Verizon Outage: Key Insights from Downdetector’s Real-Time Data

On September 30th, a significant outage impacted Verizon services across the U.S., with reports pouring into Downdetector throughout the day. Users reported a range of issues, including phones stuck in SOS mode and the inability to make or receive calls and texts, leading to over 1.7 million reports in Downdetector.

The first alerts of this issue came in as early as 9:30 AM EDT. For businesses, receiving timely notifications like these is crucial; early awareness enables proactive resolution of potential issues before they escalate into major disruptions. 

Here’s a summary of how user reports flooded into Downdetector, providing key real-time insights into the outage as it unfolded.

9:30 AM EDT — Initial Reports Appear in Downdetector

Reports of a Verizon outage began surfacing on Downdetector, as subscribers noticed their phones were stuck in SOS mode. By 9:30 AM approximately 1,000 users had reported issues. While this situation had yet to be acknowledged by the press or Verizon, Downdetector Explorer customers received early warning signs of a potential service disruption.

11:23 AM EDT — Outage Number Peaks

Downdetector monitors and reports numbers in 15 minute increments. Over 100,000 incidents were submitted between 11:15-11:30 AM,  bringing the total number of reports to over 400,000 at this point. Verizon would continue to receive reports throughout the course of the entire day as users were continuously impacted.

Despite Verizon being the source of the service disruption, customers of AT&T and T-Mobile also began reporting issues. These reports were likely a result of AT&T and T-Mobile users attempting to contact Verizon subscribers rather than an issue with AT&T and T-Mobile’s services. In order to ensure all reports were accurately captured, Downdetector displayed banners reporting that reports of service outages for AT&T and T-Mobile may be related to issues at Verizon. 

11:48 AM EDT — Verizon Acknowledges the Outage

More than two hours after the first reports appeared, Verizon confirmed the outage on X, assuring users that they were aware of the situation and working to resolve it.

7:18 PM EDT — Resolution Announced

After nearly 10 hours and over 1.7 million reports, Verizon announced that the outage had been resolved, though as of the time of publication, there has not been an official statement on what caused the outage.

Downdetector has proven to be an invaluable tool for real-time outage reporting, identifying issues faster than official communications from service providers. If you’re interested in learning how Downdetector can help you identify and prevent disruptions from becoming major outages reach out to us.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| April 23, 2025

U.S. Broadband Speeds Are Improving but the Digital Divide Is Growing

A new report from Ookla found that the digital divide increased for 32 states between 1H 2024 and 2H 2024, indicating that much of the broadband expansion is occurring in urban areas instead of rural areas.

Key Takeaways

  • The number of states with 60% or more of users experiencing the FCC’s minimum standard for fixed broadband speeds of 100 Mbps downstream and 20 Mbps upstream increased from 10 states in the 1H of 2024 to 22 states (and the District of Columbia) in the 2H of 2024. 
  • New Jersey, Connecticut, Delaware, North Dakota, and Maryland are the top five states with the highest percentage of Speedtest users with 100/20 Mbps. 
  • 32 states saw their digital divide increase between the 1H of 2024 and the 2H of 2024 and 17 states saw their digital divide decrease. 

Many U.S. states made sizable gains in their broadband infrastructure during 2024 and much of that growth was fueled by private equity financing, mergers and acquisitions, capex investments, and government funding. 

According to Ookla Speedtest Intelligence® data, the number of states in the U.S. delivering the minimum standard for fixed broadband speeds as designated by the Federal Communications Commissions (FCC) of 100 Mbps downstream and 20 Mbps upstream is growing. In fact, in our latest U.S. State Broadband Report, we found that states with 60% or more of Speedtest users receiving 100/20 Mbps dramatically increased between the first half and the second half of 2024. 

However, that increase didn’t result in sweeping improvements to the digital divide. Instead, 32 states saw their gap between the percentage of urban users and rural users that receive the minimum required broadband speeds grow during this time period. Ookla uses the Census Bureau’s urban-rural classification to determine which users are urban vs. rural. 

New Jersey is No. 1

Seven states now have 65% or more of Speedtest users experiencing the FCC’s minimum standard for broadband of 100/20 Mbps. New Jersey is No. 1 with 68.97% of Speedtest users experiencing the FCC’s minimum requirement followed closely by Connecticut with 68.35%. Delaware moved up from the No. 5 slot in the first half of the year to the No. 3 ranking in the second half of 2024. 

On the opposite end of the spectrum, Montana and Alaska have fewer than 40% of Speedtest users that receive the minimum broadband speeds of 100/20 Mbps so it’s no surprise that Montana and Alaska are also two of the least densely populated states in the country. 

Digital Divide Grows

While the number of states with 60% or more of users experiencing 100/20 Mbps more than doubled from the first half of 2024 to the second half of 2024, it appears that much of that progress occurred in urban areas because the digital divide, which is the gap between urban and rural users in a state, became much more prominent in 32 states during that time period. 

Washington state leads the nation with the biggest digital divide in the second half of 2024 and it was also at the top of the list in the first half of the year. Oregon and Illinois are also top states with the biggest digital divide in the second half of the year. 

The lack of affordable broadband is known to exacerbate the digital divide and some of this increase in the digital divide is likely due to the demise of the Affordable Connectivity Plan (ACP), which provided discounted broadband services to more than 23 million low-income U.S. households. The FCC ended the ACP program on June 1, 2024, because of a lack of Congressional funding. 

Download the Full Report 

To find your state’s standing and how it compares to the other 49 states in broadband connectivity, download this free report here.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| May 8, 2025

Boost Mobile's Network Performance is on the Uptick, but Lags its Peers

The operator’s download and upload speeds increased in the latter part of 2024, which coincides with Boost Mobile’s efforts to migrate customers onto its 5G network and off its roaming partners’ networks.

Key Takeaways

  • According to Speedtest data, Boost Mobile users nationwide saw their 5G median download speeds increased from 146.53 Mbps in September 2024 to 167.39 Mbps in April 2025. 
  • Boost Speedtest users also experienced a similar phenomenon in their median upload speeds. Those speeds increased from 9.87 Mbps in September 2024 to 11.47 Mbps in April 2025. 
  • Despite its improvements in median download and upload speeds in the latter part of 2024, Boost’s overall 5G upload and download speeds still lag in performance compared  to all other US 5G providers combined. 

Boost Mobile, the scrappy fourth 5G nationwide U.S. wireless network provider, has come a long way from its origin as a prepaid mobile brand launched by Sprint back in 2001. The wireless operator, which today is owned by Dish Network (and Dish’s parent company EchoStar), started building a nationwide greenfield 5G standalone (SA) network in 2022 using open radio access network (O-RAN) technology.  

By mid-2023 Boost Mobile had covered more than 70% of the US population with its network. Today it claims to cover 80% of the U.S. population with its 5G SA network. It also has roaming deals with T-Mobile and AT&T, which extends its footprint beyond its existing coverage area. 

Dish claims that its greenfield 5G SA network is more efficient than its competitors, however, Speedtest data indicates that while its network performance improved in the latter part of 2024, it still falls below the combined network upload and download speeds of the other 5G providers in the U.S.

Boost’s Big Ambitions

Boost has big aspirations to be a major wireless competitor in the U.S. market. CTO Eben Albertyn recently told attendees at the Competitive Carriers Association conference in Denver in April that the company expects to outperform AT&T, T-Mobile and Verizon in network superiority in several cities this year. 

Boost Mobile ended 2024 with 6.995 million wireless customers, which is down from the 9 million customers Boost had in 2020 when it was sold to Dish Network for $1.4 billion as a condition of T-Mobile’s acquisition of Sprint.  

After several quarters of losing customers, the company experienced a bit of a turnaround in Q4 2024 when it added 90,000 net subscribers. This is an improvement over Q4 2023 when it lost 123,000 customers and over Q3 2024 when it lost 297,000 customers. The company will be reporting its Q1 2025 earnings May 9, 2025. 

Median Download and Upload Speeds Are on the Rise

Analysis of Ookla Speedtest data from September 2024 to April 2025 demonstrates that Boost Mobile Speedtest 5G users clocked a median download speed of 146.53 Mbps in September 2024 before ticking up to 167.39 Mbps in April 2025. However, Boost’s median download speeds still falls significantly short when compared to all other 5G providers in the market which have a combined median 5G download speed of 237.61 Mbps in April 2025.  

At the same time, Boost Mobile’s median upload speeds showed a similar pattern. Boost Speedtest users saw their median upload speeds of 9.87 Mbps in September 2024 increase to 11.47 Mbps in April 2025, which is still lower than the median upload speeds of all other 5G providers combined at 12.50 Mbps as of April 2025. 

These increases and decreases in median upload and download speeds coincide with the Boost’s migration of its customers onto its 5G network and off its partners’ roaming networks (more on this below). 

A Comparison of Boost Mobile's 5G Median Upload, Download and Latency Speeds
September 2024 through April 2025
A comparison of Boost Mobile's 5G Median Upload, Download and Latency Speeds from September 2024 until April 2025

Boost Lags in Latency

Latency is a key metric for wireless operators because it measures the responsiveness or reaction time of a connection – in other words, how quickly your device responds to a request. In this metric, Speedtest data measures multi-server latency, which calculates latency to multiple connections and then takes an average. 

Boost logged a latency rate of 56 ms in September 2024, which declined slightly to 54 ms in December 2024 and January 2025 but rose again to 56 ms in April 2024. However, this latency rate is quite a bit higher than 48 ms in latency measured by the other wireless providers combined in April 2025. 

Web Page Load Times Improve


Web page load times are an important network performance measurement because they indicate how quickly popular web pages load for consumers. Ookla Speedtest data from April 2025 shows Boost with a web page load time of 1.80 seconds.This is a slight decrease from September 2024 when Boost users logged web page load times of 1.90 seconds. All other 5G providers combined had a median web page load time of 1.40 seconds in April 2025.

A Comparison of 5G Web Load Times
September 2024 through April 2025
A comparison of Boost Mobile's 5G Web Load Times from September 2024 until April 2025

Boost’s Origin Story Likely Impacting Network Performance

Boost’s network performance is most likely influenced by the company’s origin as a prepaid brand on Sprint’s network.

Although Dish initially referred to its wireless brand as Dish Wireless, the company rebooted its branding in July 2024 and now uses the Boost Mobile brand exclusively.

Those original Boost Mobile prepaid customers remained on T-Mobile’s network while Dish built its greenfield cloud-native 5G SA network. In July 2021 Dish signed a roaming deal with AT&T to give it access to AT&T’s network and provide coverage for Boost Mobile customers (and also its other MVNO customers that it acquired when it purchased Ting Mobile and Republic Wireless).  

At the time, Boost said that its roaming deal with AT&T would be particularly advantageous in rural areas and would allow it to provide wireless services to customers while it continued with its network build.

Because Boost started as a prepaid brand and then acquired more prepaid MVNO brands it’s likely that much of its installed prepaid subscriber base uses mid-tier or low-tier devices that may not be taking full advantage of Boost’s 5G network. 

By June 2023 Boost had met its first coverage requirement (as determined by the FCC) by covering 70% of the U.S. population with its 5G network. At the end of 2024 Boost said that its network now reaches 80% of the U.S. population with 5G. The FCC last September granted Dish an extension to meet its final buildout requirement by December 14, 2026.

Boost today claims to cover 80% of the population of the U.S. with its 5G SA network. However, many of Boost’s customers are still roaming on AT&T and T-Mobile’s networks due to those prior roaming relationships. During Echostar’s Q4 2024 earnings call with investors, executives from Boost Mobile said that only one million of its nearly 7 million  wireless customers are actually using Boost’s 5G network. 

Boost also said that it is loading more than 75% of compatible devices on its SA network in accelerated markets. 

Spectrum and Handsets Are Key Factors in Boost’s Performance

Boost Mobile’s network performance is also impacted by the mix of spectrum for its 5G SA network. The company deployed its 5G network using a mix of mid-band and low-band spectrum.

Boost claims that it is the first operator of a 5G network to use simultaneous four-carrier downlink and two-carrier uplink aggregation to allow for speedier connections. In October 2023 Boost said that by working with Samsung and Qualcomm it had achieved simultaneous 2x uplink and 4x downlink carrier aggregation and attained peak uplink speeds of 200 Mbps with just 35 MHz of 5G spectrum. It also said it achieved peak downlink speeds of 1.3 Gbps using just 75 MHz of 5G spectrum across FDD bands n71, n70 and n66. 

While that four-carrier downlink and two-carrier uplink aggregation may be helping Boost improve its download and upload speeds it hasn’t been enough to make it speedier than the other nationwide providers. 

As Boost Mobile migrates customers onto its 5G network and off its roaming partners, it also will be moving those customers onto new handsets that are compatible with the new network and will likely improve the customer experience. 

Boost Mobile has been aggressive with its iPhone and Samsung Galaxy device promotions. In February it offered new customers an iPhone 16e for $199.99. In addition, it also offers significant discounts to existing customers on the latest iPhone and Samsung Galaxy devices when they upgrade to the company’s Infinite Access plan. 

This plan, which costs $65/month, includes 30GB of premium data and comes with a new iPhone. The plan also allows customers to upgrade to a new device every year, without having to trade in their old phone. 

Boost Needs Customers and Customer Experience

Boost has made great strides in building a greenfield 5G SA network in the U.S. from scratch  but now the operator needs to deliver on its promise of building a state-of-the-art network by showing the type of stellar performance that one might expect.

We’ll continue to monitor Boost’s network performance, particularly as it continues to grow its customer base and become less reliant upon its roaming partners. 

 To find out more about Speedtest Intelligence® data and insights, please contact us here.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| March 28, 2025

MLB TV Strikes Out on Opening Day

On March 27th, baseball fans were eager to tune in for Opening Day, but MLB TV wasn’t quite ready to play ball. As games got underway, thousands of users flooded to Downdetector, reporting problems with the MLB TV App and Website, preventing them from watching or listening to live coverage.

For fans, Opening Day is one of the most anticipated events of the season, but it’s also a day when reliability is paramount for streaming services. With Downdetector’s real-time outage tracking, users were able to monitor the situation as it unfolded, but the experience was far from ideal for baseball fans hoping to catch every moment of the season’s first pitch.

A Rough Start for Streaming

Shortly after the first game of the day started at 3:05 PM EDT, outage reports began to appear on Downdetector. With fans across the country scrambling to stream the games, the problem escalated rapidly. By 4:10 PM EDT, 10 games were airing simultaneously and Downdetector’s tracking showed the outage peaking at over 20,000 reports, marking a rough start to the season.

Users took to Downdetector’s comments and social media to vent their frustrations over the inability to access streams with error messages popping up across a wide range of devices, including mobile apps, smart TVs, and web browsers. Many expressed their disappointment over missing key matchups and the lack of communication from MLB TV regarding the outage on one of baseball’s biggest days.

Tracking Outages in Real Time

Throughout the outage, Downdetector’s real-time monitoring offered a comprehensive view of the affected areas, showing the scale of the disruption. Outage reports revealed the geographical spread of the issue, with major baseball markets being hotspots for reports.

The high volume of user reports underscored the critical importance of reliable streaming services, especially on major sports days like Opening Day. While MLB TV eventually regained its footing, the lack of timely updates from the platform left fans in the dark, amplifying the frustration of missing the action.

Interested in learning how Downdetector can help your company prepare for its biggest days? Contact us.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.