| May 28, 2025

Benchmarking Mobile Performance Across Mexican Cities

This city-level mobile performance benchmark, comparing ten of the largest Mexican cities with a selection of other major cities across Latin America, highlights the challenges facing the Mexican mobile market, with city-level performance lagging, and at risk of falling further behind regional peers.

Key Takeaways

  • 5G continues to underwhelm within Mexican cities. A lack of 5G momentum and a concentrated mobile market structure have negatively weighed on the Mexican mobile user experience. Mexican cities lag their more advanced Latin American counterparts across key metrics like median download speed, with the fastest Mexican city, Monterrey, recording 55.17 Mbps in Q1 2025, a far cry from the 250.71 Mbps recorded in Rio de Janeiro.
  • Year-on-year data indicates the market’s digital competitiveness is eroding. The trajectory for most Mexican cities appears to be one of marginal performance gains, which indicates other regional peers are likely to continue to leapfrog Mexico as attractive inward investment destinations, particularly in cases where mobile digital infrastructure forms a key enterprise requirement.
  • Mexico City and its satellite cities underperform within Mexico. There is wide variation in mobile network performance outcomes between Mexican cities. Mexico City, and surrounding satellite cities including Ciudad Nezahualcóyotl, Ecatepec de Morelos, as well as Puebla, all perform relatively poorly compared to their peers, with median speeds of approximately 30 Mbps and lower. This is compounded for users experiencing the worst 10% of network performance, where recorded speeds were 3 Mbps and lower.
  • Poor performance drags down web load times. User experienced web page load times exceeded a median of 2.4 seconds in three of the ten Mexican cities included in this analysis, well behind regional leader Buenos Aires, which clocked just 1.44 seconds. The varied outcomes across web page and video streaming performance highlight the challenges operators in the market face in ensuring consistent performance.

Mexican cities lag behind leading Latin American counterparts

Ookla’s Speedtest data recently played a key role in a World Bank study that exposed significant disparities in internet access across Brazilian cities. The research found that wealthier neighborhoods consistently experienced superior internet speeds, particularly on fixed networks. While mobile users across Brazil’s cities have benefited from 5G rollout, with the market placing 6th globally in the Speedtest Global Index based on median download speeds as of April 2025, Mexico, the second largest market by population in Latin America, languishes in 78th place. In this article, we benchmark mobile network performance outcomes across the ten largest Mexican cities, comparing them to a selection of other Latin American cities.

A majority of the population across Latin America resides in urban locations, which comprise 81.8% of the total population across Latin America and the Caribbean, according to World Bank data for 2023. Mexico marginally lags this regional average, at 81.6%, ahead of the EU at 75.7%, but behind other key competitors such as Argentina, Brazil, Chile, Colombia, and Uruguay.

Mexican cities ranked in the middle of the pack compared to regional rivals on median download speed, lagging far behind leading cities in Brazil, Uruguay and Argentina. The leading Mexican city, Monterrey, recorded a median of 55.17 Mbps in Q1 2025, compared to 250.71 Mbps in Rio de Janeiro. There was a wide variety of outcomes across Mexican cities, ranging from Monterrey’s high, to a low of 26.11 Mbps in Ecatepec. This is reinforced by performance for those users experiencing the lowest 10% of samples (the 10th percentile), with Mexico City and its satellite cities – Ecatepec, Ciudad Nezahualcoyotl, as well as Puebla seeing outcomes for these users of 3 Mbps and lower, and with only users in Santa Cruz de la Sierra in Bolivia faring worse.

It’s clear that users across Latin American cities value mobile network performance, as evidenced by the clear relationship between Q1 2025 download speeds and Net Promoter Score (NPS) data for Q1 2025. Among Mexican cities, this placed Monterrey first, with an NPS of +19.5, followed by Tijuana and Zapopan, and Guadalajara.

Latin American City Benchmark – Mobile Performance
Speedtest Intelligence, Q1 2025

Maps are the best way to clearly illustrate performance differences within cities. Our recent study with Dublin City Council, which aimed to pinpoint areas of poor performance across that city, highlighted how crucial it is for urban leaders to understand the spread of mobile internet outcomes throughout their jurisdictions. This understanding allows them to combine this data with other information, such as the locations of city-owned infrastructure, as they seek to drive improvement.

Comparing Mexico City to São Paulo visually demonstrates these performance differences. In São Paulo, based on Speedtest data for Q4 2024 – Q1 2025, a majority of locations have median download speeds exceeding 50 Mbps (colored dark green). Conversely, a significant portion of locations within Mexico City display median download speeds of 25 Mbps or less, as evidenced by the prevalence of orange and red tiles, especially along its eastern border with the State of Mexico.

Variation in mobile user experience highlights the impact of performance disparities

Key quality of experience (QoE) metrics such as web page load time, video start time, and the share of full HD samples, again show mixed outcomes for Mexican users across the nation’s cities. 

The Mexican cities of Puebla, Zapopan, and Guadalajara had the worst web page load times, alongside Panama City, with median load times exceeding 2.4 seconds. In contrast, Mexico City and its satellite cities performed much better, recording median page load times of 1.75 seconds or less.

Regarding video streaming, only Guatemala City achieved a majority of users recording a fast video start time (where over 50% of samples played in under 2 seconds). Notably, five of the ten Mexican cities in this study recorded 40% or lower for this metric.

Latin American City Benchmark – QoE Performance
Speedtest Intelligence, Q1 2025

5G is yet to deliver on its potential for Mexican cities

Mexican cities underperform based on mobile network speeds compared to other major cities in Latin America, especially given their relatively high adoption of 5G. As of Q4 2024, Mexico ranks third in Latin America for the share of 5G connections per market (9.4%), according to GSMA Intelligence, trailing only Chile (18.6%) and Brazil (25.7%).

However, our data reveals significant disparities in 5G Service within Mexican cities. 5G Service refers to the percentage of locations where an operator provides service and 5G users can access the network. This variation suggests an uneven 5G rollout across the country. Specifically, Mexican cities with the lowest median download speeds consistently show lower 5G Service percentages. For example, Ecatepec recorded only 4.5% 5G Service, while Mexico City stood at 18.5%. In contrast, leading cities like Monterrey achieved nearly 40% 5G Service, highlighting the stark differences in network coverage across the market.

Latin American City Benchmark – 5G Service in Mexican Cities
Speedtest Intelligence, Q1 2025

Mexican cities are disproportionately represented within the benchmark group of cities, among those with the smallest year-on-year improvements in median download speeds, comparing Q1 2024 to Q1 2025. Out of 24 cities included in our study, only Monterrey and Tijuana ranked in the top ten for the largest improvements. In contrast, six Mexican cities appeared in the bottom ten for performance gains.

Latin American City Benchmark – Annual Improvement in Median Download Speed
Speedtest Intelligence, Q1 2024 vs Q1 2025

Mexican cities face significant challenges in driving improved mobile network outcomes, despite 5G launching in the market in early 2022. High spectrum licence fees, which have led to a lack of operator interest, and even the handing back of allocated spectrum, highlight one of the key issues facing the development of 5G in the market. This continues to manifest through strong regional disparities in mobile performance between Mexican cities, in 5G Service across the market, and in the fact that Telcel continues to maintain a market share in excess of 50%. Couple this with the disbanding of the independent telecoms regulator, the IFT, by the government late last year, and it’s clear Mexico faces significant challenges in fostering the development of its mobile networks.

Ookla is attending the GSMA’s M360 Latin America, in Mexico City from 28-29th May. If you’re attending and would like to connect, please reach out to us.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| March 12, 2025

Cyclone Alfred Tests the Resilience of Telecom Infrastructure in Queensland, Australia

Ex-cyclone caused widespread power outages across south Queensland and north New South Wales, putting the focus on Australian network resilience and the efforts of local government, utilities and telecom operators in restoring power and connectivity.

South Queensland and north New South Wales are in recovery mode after ex-cyclone Alfred made landfall over the weekend, leading to widespread flooding and power outages and severely impacted the availability and performance of telecom networks across the region. While the recovery effort is underway, we examine the impact of the ex-cyclone on Speedtest users in the region. Australia is an interesting case.

Key Takeaways:

  • Cyclone Alfred triggered a severe decline in mobile performance across all operators in Queensland. On the day the storm made landfall (early on March 8th local time), we saw a substantial uptick in outages reported on Downdetector across all mobile operators and the National Broadband Network (NBN), while median mobile download speeds declined strongly – Telstra’s dipped from 111.33 Mbps on Thursday March 6th, to a low of 51.76 Mbps on March 8th, with significant declines also observed for Optus and Vodafone.
  • Network hardening efforts and cyclone predictability appear to have helped reduce the impact on network infrastructure. In contrast to other major weather events that have impacted telecom networks, for example Storm Éowyn in Ireland and the UK, network performance in Queensland has shown a somewhat milder impact, and started to rebound quicker. The impact in Ireland was greater — with over 725,000 premises affected vs. over 450,000 in Queensland — but the predictable arrival of the cyclone combined with the targeted grant funding as part of the Mobile Network Hardening program likely played a role in Queensland ability to rebound. The program, currently in its third stage, specifically targets improved resilience and response to network outages from natural disasters.
  • The resulting impact on Starlink’s low-Earth orbit (LEO) service underscores user needs during severe network outages, and reinforces the importance of direct-to-cellular (D2C ) satellite services in outage scenarios. Cyclone Alfred reinforced the importance of planned D2C services as a “game changer,” in ensuring the continuity of connectivity during natural disasters, especially for a market such as Australia, with low population density and vast stretches of rural black spots. This comes hot on the heels of a recent government announcement that mobile operators will need to cover the bulk of the Australian continent by 2027 with voice, SMS and emergency service, as part of as revised Universal Service Obligation. Starlink Speedtest samples climbed by 166% on the day cyclone Alfred made landfall, and performance deteriorated under increased demand, highlighting the severity of the telecoms infrastructure disruptions as consumers scrambled to troubleshoot issues and turned to alternative connectivity solutions such as satellite.

Regional energy grid operator Energex, which manages the electricity grid in the parts of south Queensland hardest hit by the cyclone, reported “the greatest number of power outages in Queensland history caused by a natural disaster,” with more than 450,000 premises affected. Recovery efforts have proceeded rapidly, with 392,000 premises back online as of Wednesday March 12th. Energex forecasted that theremaining customers in the more challenging locations will have power restored by March 16th.

This cyclone, the first to hit this far south since Tropical Cyclone Zoe in 1974, has reinforced the importance of recent measures to ensure adequate communication with customers around network outages, introduced at the end of last year by the Australian Communications and Media Authority (ACMA). While outages linked to natural disasters are currently excluded from the ACMA’s rules, it has indicated it is set to examine how to incorporate these kinds of outages in future, but with a view to avoiding impact on critical communications from emergency services. In the meantime, it is clear that the Australian network operators have really stepped up their communications during the outage, and have quickly moved to start restoring connectivity to affected areas. The relatively predictable path and timing of this cyclone has aided preparatory efforts.

Downdetector users highlight the impact of Cyclone Alfred across fixed and mobile services

Analysis of Downdetector® data highlights the uptick in outage reports as Cyclone Alfred made landfall, and began to disrupt the power grid and impact telecommunications infrastructure early on Saturday local time. While Telstra saw the highest number of outage reports, Optus, Vodafone and the NBN also saw spikes in user outage reports, which as of Tuesday, March 11th had still not returned to their pre-cyclone values.

Cyclone Alfred Triggers Surge in Downdetector Network Outage Reports
Downdetector® | March 2025

Mobile users in Queensland see marked declines across all performance metrics, with network impacts continuing

The impact of the cyclone has been significant across all network operators. Optus noted a total of 419 mobile sites down, with just over 60% of those restored as of 8am AEDT on March 12th, via a combination of generators, and satellite-powered mobile base stations (SatCats). At the same time, Vodafone reported they had restored power to more than 100 mobile sites, but that 117 remained without power, of which only 15 lacked overlapping coverage. In addition, Telstra noted on X that it had been able to bring 85% of its impacted mobile sites back online as of the same timeline. The NBN, the national wholesale provider which manages the fixed broadband access infrastructure across Australia, mapped out a peak of 252,000 of its connections (both wired and FWA) impacted by the cyclone on Sunday March 9th, which by March 11th had fallen to 147,000. Network outages such as these present a dual strain: increased network load as fixed broadband outages shift traffic to mobile infrastructure, and a diminished mobile site grid due to power outages at mobile sites. Together, these factors significantly degrade mobile network performance, reducing overall network availability and pushing more subscribers into the cell edge, or into overlapping cells which will tend to have poorer performance.

Analysis of Speedtest Intelligence® data highlights the significant impact of Cyclone Alfred on mobile network performance in Queensland. Download and upload speeds have witnesses sustained declines, accompanied by increased latency and jitter across all operators in the state. While some recovery has been observed from Sunday (March 9th) onwards, all performance metrics remain materially below pre-storm levels. Outages such as this will reinforce calls for greater national roaming provision and mutual assistance in the event of outages, as outlined in the recommendations of a Parliamentary report presented following the review of Optus’ major network outage in November 2023.

Cyclone Alfred Blows Down Mobile Performance in Queensland Across All Metrics and Operators
Speedtest Intelligence® | March 2025

In addition to a decline in metrics like Consistency—designed to measure the proportion of Speedtest samples reflecting a consistent quality of experience (QoE)—the storm-induced network disruptions led to a substantial increase in failed or partially completed Speedtest sessions across all operators on the day of the storm. Similarly, the severe decline in 10th percentile performance—where aggregate download speeds fell, from a high of 9.10 Mbps on March 4th, to a low of 2.56 Mbps on March 8th. 10th percentile upload speeds plummeted to a low of just 0.24 Mbps, while latency rocketed to 293 ms—highlighting the extent of performance degradation experienced by mobile users at the bottom end of the scale.

Cyclone Alfred Triggers Deterioration in Consistency Across All Operators
Speedtest Intelligence® | March 2025

LEO satellites pick up some of the slack

While significant amounts of fixed traffic will have migrated to mobile as power outages occurred, and where mobile signal was still available, we also witnessed an uptick in Starlink Speedtest samples during the ex-cylone’s passage across southern Queensland. Starlink samples hit a high on Sunday March 9th, representing an increase of 166% over samples observed at the start of March. This additional demand on the service pushed performance levels down, hitting a low of 47.11 Mbps median download speed, but recovering swiftly afterwards.

Starlink Performance During Cyclone Alfred – Queensland
Speedtest Intelligence® | March 2025

Starlink’s performance here is interesting to observe in light of the recent Australian government announcement that all mobile providers in the country should provide near nationwide coverage for voice and SMS and Triple Zero (emergency) services by 2027, as part of the Universal Outdoor Mobile Obligation (UOMO), itself part of an updated Universal Service Obligation (USO). D2C services via LEO satellites are imminent in the country, with both Telstra and Optus having inked deals with Starlink, while Vodafone (TPG Group) has an agreement in place with Lynk Global. We will continue to monitor network resilience around the world in the face of severe network outages, and highlight best practice. For more information on how Downdetector and Speedtest can help respond to outages, detect areas of poor performance and optimise networks, please contact us.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| December 22, 2024

Ringing in the New Year - How do 5G Networks Cope Under Stress?

5G Networks Support NYE Festivities Across Major Cities

Major events present a unique challenge for mobile networks, particularly sporting events where users congregate in concentrated numbers, and where sharing of video to social media, and to friends and family is a key use case. Ringing in the New Year is another case in point – for many years network operators published statistics on the number of voice calls made, messages sent, and the amount of data traffic their networks handled. While the rise of over-the-top (OTT) communications platforms such as WhatsApp have put a damper on these press releases, there remains a sizeable impact on operators’ networks. For example, Belgian operator Proximus noted a 95% increase in mobile data traffic on New Year’s Eve in 2023 compared to 2022. The trend isn’t uniform across markets, with Australia’s Telstra consistently seeing lower data usage on New Year’s Eve, with its customers using 30% less data than average, according to a news source. What is clear is that the New Year presents network operators with the challenge of serving sufficient bandwidth to customers attending major New Year celebrations, allowing them to share the moment, but also to support the mass wishing of “Happy New Year” across a variety of channels.

We reviewed Speedtest Intelligence data for New Year’s Eve 2023/24, to analyse how 5G networks coped with the surge in demand and change in traffic patterns at New Year, across a selection of major cities featuring some of the largest New Year celebrations around the globe. We focused in on median performance alongside the 10th percentile, in order to evaluate the spread of performance from the median user to those experiencing more challenging network conditions which would impact their experience at New Year.

Worst 10% of Speedtest samples reveal network challenges

We zeroed in on 5G upload performance first. Network operators universally allocate more spectral capacity to the downlink, as most mobile use cases lean more heavily on downloading data to the end-user device. However, the usage profile at the New Year is different, with video sharing, video streaming and calling, as well as uploading content to social media, more prevalent. These are all activities that are supported by uplink from the device.

Our data shows a significant gap between upload performance for the median user, and those in the lower 10th percentile – those experiencing the worst 10% of performance samples. Half the cities in our analysis recorded 10th percentile upload performance of less than 1 Mbps, with speeds ranging from 0.30 Mbps in Berlin, to 6.09 Mbps in Dubai. These sub-par speeds make it nearly impossible to upload photos or videos.

User Experience – Assessing the Worst 10% of Performance Samples on New Year's Eve
Speedtest data, New Year's Eve 23/24, 8pm – 1am

It was a similar picture for New Year revellers based on download speeds and latency. Despite more capacity being allocated to the downlink, performance for the lowest 10% of samples tumbled significantly compared to the median experience, with cities in APAC (Bangkok, Hong Kong, Sydney and Tokyo) in particular suffering, recording 10th percentile 5G download speeds of less than 10 Mbps. Latency was more of a mixed story across cities. At one end of the scale, Tokyo recorded a variance in latency between the median and 90th percentile (the worst 10% of latency samples) of just 19 ms, while Sydney saw a much wider gap of almost 200 ms. At 200 ms of latency users are likely to experience frustratingly slow loading times, unresponsive applications, and poor video quality.

Our data also showed the degree to which New Year usage pulled down 5G performance for the worst 10% of samples. New York, and cities in Europe saw less of an impact at New Year’s Eve compared to their global counterparts. Berlin, London, New York and Paris saw 5G download speeds for 10th percentile drop by between 1.13 Mbps and 6.88 Mbps. In contrast, Bangkok, Hong Kong and Sydney saw performance drop by between 15.13 Mbps and 21.44 Mbps. Dubai and Rio de Janeiro recorded the largest variance, however with faster 5G speeds they still outpaced the remaining markets by a significant margin. Upload performance for the worst 10% of samples followed a similar trend to download, however latency performance was more varied. Berlin, Dubai, New York, Rio de Janeiro and Tokyo saw very little difference between New Year Eve latency performance and the Q4 2023 average. However, Paris, Hong Kong and London saw an increase in latency for the worst 10% off samples of between 22 ms and 36 ms, while Bangkok and Sydney fared worst, with an increase of 61 ms and 171 ms respectively.

Impact of New Year's Eve Traffic on Users With the Worst 10% of Samples
Speedtest data, Q4 2023 vs New Year's Eve 23/24, 8pm – 1am

Addressing network pain points

Addressing network pain points for users affected by poor performance in dense urban areas is a challenging task. For major events like the recent Paris Olympics, which we reported on earlier this year, network operators will typically deploy temporary network assets such as cells on wheels (CoWs) to add extra network capacity, which can then be removed once the event concludes. Network operators can also look to build private networks, to provide dedicated capacity to support the operations of the event, including routing traffic for broadcasting purposes. However, city authorities also have an important role to play here, as highlighted in our recent whitepaper with Dublin City Council and the City Telecoms Association. Having a holistic view of network performance and its evolution across a city, as well as international benchmarks, provides city authorities with the data and insights to engage more constructively with network operators and regulators, and help introduce more effective policies to deliver meaningful change for end-users. We’ll continue to benchmark and report on city and state performance, based on Speedtest Intelligence data. For more information, please contact us.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| August 28, 2024

Paris - Do Major Sporting Events Leave a Network Legacy?

With the 2024 Summer Olympics in Paris having concluded on Sunday 11th August, and the handover to Los Angeles 2028 complete, we look back at how mobile networks performed during the Games, and examine the legacy of other major sporting events. Our data shows a strong increase in upload performance across both 4G and 5G networks in Paris in time for the event. However data from past events shows that this is a common trend, and that not all major sporting events leave a network legacy, with many deployments focussed on adding temporary capacity which is then removed post-event. The African Cup of Nations in Cote D’Ivoire, which took place in January and February 2024, is one exception, with 4G-LTE performance in the capital city of Abidjan increasing in time for the event and being sustained for the six month period afterwards. With so much infrastructure investment targeted at these events, often in congested areas of large cities, operators and organizers should do more to ensure they leave a lasting impact on the network user experience.

Driving network improvements to ensure sufficient capacity for major events

Major sporting events place considerable strain on public mobile networks, necessitating careful planning to anticipate demand. In the case of the Paris Olympics, organizers deployed additional cell sites and backhaul (both permanent and temporary), and added fiber. They also deployed a dedicated private wireless 5G network. Orange, the official connectivity partner of the Paris Olympics, opened up its 5G network to existing 4G consumer and business customers across France, from June to September. In addition to allowing existing 4G users to try 5G, this also freed up capacity on Orange’s 4G network, allowing it to better support 4G roaming users. The mobile operator also implemented an innovative push-to-talk (PTT) service over 4G to allow those organizing the Games to communicate more securely and effectively. For many large events like this, the host city or nation will embark upon significant upgrades to transport links and communication networks, and organizing committees such as the IOC and FIFA are increasingly keen that the events leave a legacy for residents and future visitors.

Network performance, based on consumer-initiated Speedtest samples, showed an increase in median 5G download performance in Paris during the weeks leading up to the opening ceremony on 26th July, as well as sustained performance across the duration of the event. What’s more interesting is the trend in median 5G upload speeds, which ramped up in early July to reach a weekly high of 27.07 Mbps in the week of the opening ceremony, but declined thereafter, down to 23.30 Mbps during the final week. Since the games concluded, 5G performance has picked up again, as the crowds who attended have subsided and the demand on the network abates.

Paris, Summer Olympics 2024 – Weekly Performance Before & During the Games
Speedtest Intelligence® | May – August 2024

 

This stronger proportional uplift in upload performance over download highlights the desire of network operators to adequately serve the anticipated spike in demand from users to upload and stream video content. Despite this, upload performance over 5G remained approximately 1/10th that of download performance, while Orange’s private wireless 5G network, geared to serve the upload of high-definition content from the Games to the International Broadcasting Centre, was configured to have 80% of its throughput dedicated to the uplink. 4G performance followed a similar pattern, showing stable median download speeds and a ramping up of upload performance.

Assessing the network legacy of past events

While we wait to evaluate the network legacy of these Games for Parisians, we examined previous sporting events, to assess whether the network infrastructure deployed had a more permanent or transitory impact on users. We looked at network performance six months prior to, during, and six months following the events.

5G Performance – Select Major Sporting Events
Speedtest Intelligence® | 2020-2024

5G uplink performance is clearly prioritized for these major events, which makes sense given the increased demand from visitors to upload and stream live content. With the exception of Tokyo, the other three major events saw a statistically significant improvement in median 5G upload speeds. The World Cup in Qatar led the way with a 34.8% improvement, followed closely by Paris with a 29.5% increase. That said, the improvements appear only temporary, with median upload speeds falling in the six months after each event. The uplift is more muted for median 5G download performance, with an increase recorded for both the Winter Olympics in Beijing and the FIFA World Cup in Qatar, while differences in 5G download speeds at the Summer Olympics in Paris and in Tokyo were too close to call. 

4G-LTE Performance – Select Major Sporting Events
Speedtest Intelligence® | 2016 – 2024

4G performance leading up to these major events paints a similar picture to 5G, with more of a focus on improvements to uplink capacity, however there is evidence of more sustained performance post-event. While there was no statistically significant increase in 4G download performance in time for the Summer Olympics in Paris, upload performance ramped up by 9.7%. We also recorded increased upload performance for the Summer Olympics in Rio de Janeiro, the Winter Olympics in Beijing, and for the African Cup of Nations in Cote D’Ivoire. The latter two of these recorded increases in both 4G download and upload performance in time for the events, and in Abidjan this performance uplift was sustained for the six months following the event.

We’ll continue to examine network performance at major events globally. We’re keen to see how the network build advances for LA28, especially given the big focus on major transport initiatives, including “Twenty-Eight by ’28”, which is really placing infrastructure development at the heart of the games.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| June 24, 2024

5G in the U.S. – Additional Mid-band Spectrum Driving Performance Gains

5G performance in the United States continues to improve as more mid-band spectrum becomes available. In March, T-Mobile gained access to additional 2.5 GHz spectrum it won at auction 108 in 2022, and we’re already beginning to see the impact of this, adding extra capacity to its 5G network and boosting performance in rural U.S. locations in particular. In just one month, T-Mobile’s median download performance across the U.S. increased by 29.64 Mbps. Its recent agreement to acquire the bulk of US Cellular’s wireless operations and a portion of its spectrum holdings will help it further reinforce its competitive lead. Verizon and AT&T have both benefited from the early vacation of C-band spectrum by satellite providers, the licenses for which were acquired through Auction 107 in February 2021. AT&T acquired additional 3.45 GHz licenses, former U.S. Department of Defense spectrum, made available through Auction 110 which concluded in January 2022. All three major carriers have since been upgrading their sites to support their new spectrum frequencies. This update reviews the latest Speedtest Intelligence® data to highlight the impact of deployments in new spectrum bands for U.S. 5G users.

Key takeaways

  • Recent trends highlight the importance of additional mid-band spectrum for 5G. Speedtest Intelligence data shows a clear correlation between the release of additional mid-band spectrum, 5G performance, and consumer sentiment for 5G networks, with all three national wireless providers benefitting over the past 6 months. This sends a clear message to the FCC and other regulators, of the benefits of allocating additional spectrum for cellular use, as advocated for by industry bodies such as the CTIA, CCA and GSMA.
  • T-Mobile intent on holding its lead. While C-band spectrum allowed Verizon in particular to play catch-up during Q4 2023, T-Mobile has continued to build on its performance advantage and innovate, moving to a 5G Standalone (SA) architecture, testing six carrier aggregation, while also benefiting from deploying in additional mid-band spectrum starting in March. T-Mobile recorded a median 5G download speed of 287.14 Mbps as of March 2024, an increase of 29.64 Mbps in a single month, which helped it extend its lead over Verizon, which recorded 224.67 Mbps, and AT&T with 145.36 Mbps. Additional spectral capacity will also help fuel further growth of 5G Fixed-Wireless Access (FWA) services, as wireless operators have had to be selective in signing up new fixed customers in order to manage capacity.
  • Additional mid-band spectrum helping close the gap on regional disparities within the U.S. While the U.S. ranks highly on 5G performance, 5G Service, and 5G Availability metrics versus other leading 5G markets globally, there have remained wide disparities in 5G performance between U.S. states, and between urban and rural locations. Recent mid-band spectrum deployments are starting to shift the needle for a number of states and rural communities.
  • 5G upload and latency performance need more attention. To date, capacity gains from additional spectrum are being directed almost universally to boost 5G download performance, in part because 5G-NR TDD radios are being used in both 2.5 GHz and 3.5 GHz bands. While latency remains relatively static, we do see a consistent improvement from T-Mobile, a trend which will be important if the carrier is to differentiate itself on latency-critical applications in the future.

T-Mobile continues to maintain its national lead on 5G performance

Speedtest Intelligence data for the U.S., covering the last three years, clearly shows how instrumental additional mid-band spectrum has been for all major US carriers. Four points in time stand out very clearly when we look at median download speeds across the market:

  • T-Mobile’s deployment of 5G in both 600 MHz and 2.5 GHz spectrum during 2021 (acquired through the merger with Sprint), giving it a significant early advantage, as AT&T and Verizon focussed more heavily on mmWave spectrum.
  • Verizon performance picked up in January 2022, after it began C-band deployments, which had been delayed due to concerns of interference at airports from the FAA. 
  • The early vacation of the remaining C-band spectrum by incumbent satellite operators in August 2023, giving AT&T and Verizon full access to the spectrum frequencies they acquired at auction in 2021.
  • T-Mobile’s recent deployment following the release of additional 2.5 GHz spectrum as part of Auction 108, beginning in March 2024.

Chart fo U.S. 5G Median Download Speeds | January 2021 - May 2024

T-Mobile had capitalized on its early advantage, building out 5G in 600 MHz spectrum to cover 200 million Points of Presence (PoPs) as of 2020, following that up with wide deployment in its mid-band 2.5 GHz spectrum holdings. Despite performance boosts for AT&T and Verizon from additional C-band spectrum in Q4 2023, T-Mobile still led the pack with a median 5G download speed of 275.50 Mbps as of May 2024, 23% faster than next placed Verizon. Its lead had narrowed since August, with Verizon’s C-band spectrum helping it increase median 5G performance from 133.56 Mbps in June to 215.57 Mbps in December. AT&T also saw performance pick up in the second half of 2023, and at the turn of the year, these trends pointed towards a much more competitive 5G market during 2024, while also driving increased capacity for wireless provider’s 5G FWA services.

T-Mobile has continued to innovate in order to drive performance gains across its 5G network. In addition to deploying a 5G Standalone architecture, it is pushing the envelope on carrier aggregation, most recently completing a test with Ericsson and Qualcomm of six carrier aggregation, stitching together two channels of each of its 2.5 GHz, PCS, and AWS spectrum to achieve download speeds in excess of 3.6 Gbps. Furthermore, having finally gained access to additional 2.5 GHz spectrum it won during auction 108 in 2022, but had not been cleared to use, T-Mobile has rapidly been enabling the new spectrum across its footprint. This has allowed it to extend its lead in the market, recording a median 5G download speed of 287.14 Mbps in March 2024. As cellular providers ramp up their home broadband offerings via 5G fixed wireless access (FWA), as we recently highlighted, they will need to balance fixed net additions carefully in order to ensure cellular performance does not suffer, and will require additional high capacity spectrum over time to meet demand.

Driving improved quality of experience and consumer sentiment

The uplift in 5G performance is driving improved consumer sentiment, as measured by net promoter score (NPS). NPS is a key performance indicator of customer experience, categorizing users into Detractors (score 0-6), Passives (score 7-8), and Promoters (score 9-10), with the NPS representing the percentage of Promoters minus the percent of Detractors, displayed in the range from -100 to 100. Reviewing Speedtest Intelligence data shows that U.S. cellular providers returned either flat or declines in 5G NPS over the period March to August 2023. From September onwards, we see a strong uplift in 5G NPS in particular for Verizon and AT&T following their C-band deployments. T-Mobile on the other hand, has seen a sizable increase in 5G NPS in March, corresponding to its deployment in additional mid-band spectrum.

Chart of 5G Net Promoter Scores, U.S. Wireless Providers

Key to this growth in 5G NPS for all three cellular providers, is the impact that increases in 5G performance are impacting the quality of experience for end users for key use cases such as video streaming and mobile gaming. Both measures, as highlighted by Ookla’s 5G Game Score™ and 5G Video Score™ metrics have seen strong increases over the course of the past year.

5G Video & Gaming Quality of Experience
Speedtest Intelligence® | Q1 2023 – Q1 2024

Positioning the U.S. strongly internationally

Performance gains from all national cellular providers have enabled the U.S. to climb the ranks when compared to its peers internationally. Over the course of just one year, it has moved from 20th place on Ookla’s Speedtest Global Index, to reach 11th as of February 2024. This has been driven by increased availability of mid-band spectrum for 5G use, as advocated for by the CTIA, which recently released a report claiming that the U.S. could benefit from an additional $200 billion in economic growth over the next 10 years through allocating additional mid-band spectrum for 5G.

U.S. providers are also continuing to expand the reach of 5G networks across the market. 5G Service, the share of known operator locations where 5G was present (of total locations with cellular service) climbed from 68.4% in Q3 2023 to 76.7% in Q1 2024. Deployment of 5G in low band spectrum is also critical to ensuring high 5G Availability – the share of 5G users that spend a majority of their time connected to 5G networks. The U.S. still tracks as one of the leading markets globally for 5G Availability, despite its comparatively large landmass, although that metric remained level quarter-on-quarter.

5G Service and 5G Availability – U.S. vs Other Leading 5G Markets
Speedtest Intelligence® | Q1 2024

Closing disparities in 5G performance between U.S. states & rural locations 

While national median speeds continue to advance, there remain some significant disparities in 5G performance at an individual state level. The Midwestern States fare best, with Illinois, Kansas, North Dakota, and Minnesota all within the top-5 performing states nationally, with median 5G download speeds above 225 Mbps during Q4 2023. At the other end of the scale are U.S. states with the highest shares of rural populations, including Vermont, Maine, Mississippi, and West Virginia, which had median download speeds below 100 Mbps. 

5G Median Download Speed by U.S. State (Mbps)
Speedtest Intelligence® | Q4 2023

Differing allocations of spectrum, channel bandwidths, device capabilities, and carrier aggregation options all impact the observed performance of each service provider across the locations they serve. While each network operator has its own 5G deployment strategy, the deployment of mid-band spectrum for capacity in urban locations, complemented with sub-1 GHz spectrum to enable wider and better 5G coverage, is the common approach. While performance gaps will remain as a result of these deployment strategies, recent mid-band spectrum deployments, including in C-band and 2.5 GHz, are beginning to help close the performance gap for some states. 

We examined T-Mobile’s recent performance, comparing data between February and March, as it deploys 5G in its additional 2.5 GHz spectrum. The results show performance has increased across a wide range of U.S. states, with its median 5G performance increasing by more than 10 Mbps within 35 States and the District of Columbia. Among the ten states with the lowest median 5G download speed (based on data for all providers), T-Mobile showed the most significant performance uplifts in West Virginia (+79.73 Mbps), Wyoming (+66.61 Mbps), and New Hampshire (+48.50 Mbps).

T-Mobile’s 2.5 GHz Dividend – Uplift in 5G Median Download Speeds (Top 15 Improving States)
Speedtest Intelligence® | March vs February 2024

Speedtest Intelligence data also illustrates the gap between rural and urban U.S. locations, which has widened over the last three years as mid-band deployments have tended to focus on more urban locations. That is beginning to change, with both T-Mobile and Verizon keen to highlight the impact of their recent spectrum deployments on rural 5G performance. While AT&T only saw a minor increase in median 5G download speeds in rural locations, both T-Mobile and Verizon have targeted significant increases in performance through mid-band spectrum deployments.

Mid-band spectrum driving improvements in urban & rural 5G performance
Speedtest Intelligence® | Q1 2021 – Q1 2024

All eyes on download throughput – upload & latency require attention

Additional spectrum has fueled surges in download performance thanks to the deployment of 5G in mid-band spectrum, but upload and latency metrics have not improved to the same degree. All three cellular providers maintained relatively static median upload speeds across the two year period we examined (Q1 2022 to Q1 2024). 5G latency performance was a mixed picture, with T-Mobile the only provider to consistently improve, reducing its latency from 55 ms in Q1 2022 to 46 ms in Q1 2024. Both Verizon and AT&T saw latency grow over the same period.

5G Median Upload and Latency Performance, (by provider, U.S.)
Speedtest Intelligence® | Q1 2022 – Q1 2024

It’s very clear that U.S. cellular providers are prioritizing improvements in download performance. This will likely continue in 2024, as T-Mobile, AT&T, and Verizon each seek to gain the upper hand, using any 5G network advantages to capture a larger share of competitive churn. Over time however, we expect the relative importance of upload and latency performance to grow, as 5G download performance begins to exhibit diminishing marginal returns, and increasing importance is given to improving the experience of latency-sensitive use cases such as video calling, mobile gaming, and augmented reality.

2024 is set to drive renewed competitive pressure between all of the service providers in the U.S., with the continuing deployment of 5G in mid-band spectrum, T-Mobile’s acquisition of US Cellular’s assets, and made all the more interesting given the DISH wildcard. We’ll continue to monitor and report on 5G performance trends in the U.S., and their impact on Speedtest users. To learn more about Ookla Speedtest Intelligence, please get in touch.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| June 17, 2024

ISPs Driving Transformation in Broadband Performance Across the Caribbean

ISPs in the Caribbean have helped drive a step-change in performance across the region over the past four years. Fiber is at the forefront of this change, helping drive performance gains in terms of throughput and latency in leading markets such as Trinidad and Tobago, Bermuda, and the Cayman Islands, while Starlink’s LEO service is gaining a foothold in a number of islands too. Outside the leading Caribbean markets, performance varies significantly, but even among those lagging the regional average are advancing rapidly.

Key takeaways

  • Growing availability of faster broadband across the Caribbean. The last four years have seen a transformation in broadband performance in the Caribbean. Across the markets in this analysis, network Consistency – the share of Speedtest samples exceeding a threshold of 25 Mbps download and 3 Mbps upload – increased from 45.3% in Q1 2020, to 73.3% as of Q1 2024.
  • Fiber adoption driving performance gains. Trinidad and Tobago, Bermuda, and the Cayman Islands led the Caribbean region on fixed broadband performance, recording median download speeds of 110.26 Mbps, 109.79 Mbps, and 104.88 Mbps, respectively during Q1 2024. Strong fiber performance from a number of ISPs, including Digicel+ (across a range of markets), Amplia (Trinidad and Tobago), as well as Flow, Logic, and C3 Pure Fiber (Cayman Islands), helped drive this, with all recording median download speeds approaching or above 100 Mbps.
  • Latency performance varies hugely across the Caribbean. Key for real-time applications such as online gaming and video calling, latency performance varied significantly across the region. Thanks to the availability of fiber to most broadband users, markets such as Trinidad and Tobago hit median latency lows of just 15 ms in Q1 2024, while at the other end of the scale, markets such as Aruba and Haiti struggled with median latency approaching 100 ms.
  • Markets behind the curve are quickly catching up. The majority of Caribbean markets currently below the regional average for fixed network Consistency are catching up fast, led by markets such as the Dominican Republic, Sint Maarten, and the British Virgin Islands, which all increased network Consistency by more than 25 percentage points over the last two years. 

Fixed network performance varies dramatically across the Caribbean

Ookla Speedtest Intelligence® data shows a wide disparity in median fixed broadband performance across Caribbean markets, ranging from lows of 2.72 Mbps and 25.21 Mbps in Cuba and Sint Maarten respectively, to highs of 110.26 Mbps and 109.79 Mbps in Trinidad and Tobago, and Bermuda respectively. Median upload performance mimicked this trend, with a low of 1.02 Mbps for Cuba and a high of 89.15 Mbps in the Cayman Islands.

Fixed Broadband Performance Across Caribbean Markets
Speedtest Intelligence® | Q1 2024

Latency performance showed even greater variance, with some markets being able to access high-speed international links, and with others relying on multiple hops of undersea cables. Eight of the markets we examined recorded median multi-server latency below 50ms, with Trinidad and Tobago leading with 15ms, followed closely by Curaçao with 16ms. At the other end of the scale, a cluster of nine markets recorded latency ranging from 71 ms to 95 ms, while Cuba was the only market with median latency greater than 100 ms, recording 133 ms in Q1 2024. This marks an improvement year-on-year, down from 164 ms in Q1 2023, with the Arimao submarine cable (connecting Cuba to Martinique), helping drive some improvement, however, the island’s aging telecoms infrastructure continues to hold it back.

Fiber is the natural next step for many Caribbean ISPs

A number of Caribbean ISPs, led by groups such as Digicel, are transitioning to fiber access across their fixed operations. The transition from legacy broadband access technology to more modern, faster connections such as fiber takes time. In addition to network rollout and the significant public works this entails, operators and regulators need to ensure users are given enough incentive and education on the benefits of technologies such as fiber, in order to help drive adoption. Digicel+ in Bermuda stands out as a clear leader in the region on median download performance, followed by Digicel+ in Trinidad and Tobago. Beyond Digicel+, Logic, and C3 Pure Fiber in the Cayman Islands, and Amplia in Trinidad and Tobago all offered median download speeds approaching 100 Mbps. 

ISP Fiber Performance, Caribbean Markets
Speedtest Intelligence® | Q1 2024

Drive for broadband expansion puts leading Caribbean markets on par with the U.S. and Canada

Caribbean ISPs have made great strides in advancing the rollout of broadband services over the last four years. Ookla uses the network Consistency metric to gauge how prevalent acceptable broadband speeds are across a network, based on the percentage of Speedtest samples exceeding a threshold of 25 Mbps download and 3 Mbps upload performance. Cuba was rooted to the foot of the table based on Consistency, with just 4.0% of samples exceeding the threshold. Of the remaining Caribbean markets in this analysis, network Consistency climbed from 45.3% in Q1 2020 to 73.3% in Q1 2024.

The majority of Caribbean nations in this analysis recorded Consistency above 70% as of Q1 2024, with leading Caribbean nations such as Bermuda, Trinidad and Tobago, the Cayman Islands, Puerto Rico, and Barbados posting Consistency values approaching those of more advanced fixed markets in the Americas, such as the U.S. (89.8%) and Canada (88.7%).

Fixed Broadband Consistency Across Caribbean Markets
Speedtest Intelligence® | Q1 2024

This positive trajectory looks set to continue for many markets at the lower end of the scale too, as they look to catch up with their peers. The vast majority of those Caribbean markets recording less than 75% Consistency in Q1 2024, had increased their Consistency significantly over the past two years, led by Haiti, Sint Maarten, the British Virgin Islands and the Dominican Republic.

Change in Fixed Network Consistency, Select Caribbean Markets
Speedtest Intelligence® | Q1 2022 vs Q1 2024

Leading Caribbean markets face slowing Consistency growth and competition from non-traditional fixed ISPs

We see a mixed picture for leading Caribbean nations on further increases in network Consistency as they begin to approach other leading markets globally. Despite strong fixed broadband performance in many Caribbean markets, increases in network Consistency have been relatively static in some, including Bermuda, Aruba, and Grenada, which all saw network Consistency increase by less than 3 percentage points in the last two years. This indicates a tranche of users in these markets remain below the 25 Mbps download and 3 Mbps upload performance thresholds used in our measure of Consistency.

While growth will naturally slow as markets approach nationwide availability of fixed broadband services exceeding 25 Mbps download and 3 Mbps upload, operators in these markets need to zero in on locations where performance lags the rest of the market and identify root causes. For regulators, the priority may lie in encouraging the sunsetting of legacy fixed technologies, and facilitating the rollout and adoption of faster technologies such as fiber.

Change in Fixed Network Consistency, Leading Caribbean Markets
Speedtest Intelligence® | Q1 2022 vs Q1 2024

LEO satellite broadband is emerging as a viable home broadband alternative

We are beginning to see some alternative fixed broadband technologies make inroads within the Caribbean, following on the heels of their success in North America. While we see some instances of GEO and MEO satellite internet use across the Caribbean, the majority of satellite internet within the region, based on Speedtest samples, is from Starlink’s LEO service. Over the course of the last year (comparing Q1 2024 with Q1 2023), samples from Starlink among the markets in this analysis grew by 85.8%, and it continues to expand its service availability across Caribbean markets. According to its website, Starlink operates across a range of Caribbean markets, and of those included in this analysis, it is available in the Bahamas, Barbados, the Dominican Republic, Haiti, Jamaica, Puerto Rico, Trinidad and Tobago, and the U.S. Virgin Islands.

Starlink performed on par with, or faster than, the median download speed in each market it operated within, recording significant leads in the U.S. Virgin Islands and the Bahamas. However, Starlink does tend to lag the rest of the market on upload speeds and latency. While the cost of Starlink equipment and its subscriptions are often higher than for terrestrial broadband options, which will put it out of reach of some broadband users, it offers a viable alternative, especially in locations where legacy fixed broadband access is still prevalent, and where users prefer faster download performance.

Starlink Performance, Median Download Speed, Mbps
Speedtest Intelligence® | Q1 2024

With a range of cellular providers launching 5G across the Caribbean, we may begin to see 5G fixed-wireless (FWA) access begin to take root, as it has done in the U.S. Given the wide range of performance across the Caribbean, 5G FWA could offer users an uplift in speeds versus traditional fixed networks, and it will give cellular providers the opportunity to upsell home internet services to their existing mobile customer bases. While it’s still early days for these rival technologies, we’ll continue to monitor their progress and provide updates on the state of fixed broadband connectivity across the Caribbean. For more information about Ookla’s data and insights, please get in touch.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| January 16, 2024

52 New Ookla Market Reports Available for Q4 2023

Ookla® Market Reports™ identify key data about internet performance in countries across the world. This quarter we’ve provided updated analyses for 52 markets using Speedtest Intelligence® and summarized the top takeaways below. Click through to the market report to see more details and charts about the countries you’re interested in, including the fastest fixed broadband providers and mobile operators, who had the most consistent service, as well as 5G and device performance in select countries during Q4 2023. Jump forward to a continent using these links:

Africa | Americas | Asia | Europe | Oceania

Africa

  • Côte d’Ivoire: Orange recorded the fastest median mobile and fixed download speeds during Q4 2023, at 30.13 Mbps and 65.90 Mbps, respectively. Moov Africa recorded the lowest mobile median multi-server latency at 83 ms, while CANALBOX recorded the lowest latency over fixed broadband at 70 ms. Of Côte d’Ivoire most populous cities, Abidjan had the fastest median fixed download speed of 58.88 Mbps.
  • Mozambique: Tmcel recorded the fastest mobile median download speed of 27.80 Mbps in Q4 2023, and also the highest mobile Consistency at 91.6%. Of Mozambique’s most populous cities, Maputo had the fastest median mobile and fixed download speeds at 26.33 Mbps and 14.65 Mbps, respectively. SpaceX’s Starlink recorded the fastest fixed broadband median download speed in Q4 2023 at 36.13 Mbps, along with the highest Consistency at 49.7%. Meanwhile, TVCABO recorded the lowest latency over fixed broadband at 16 ms.
  • Senegal: There was no winner of fastest median mobile performance in Senegal during Q4 2023, with Free and Orange both tied. Orange led the market for median fixed broadband download performance, with 21.46 Mbps in Q4 2023. Orange also had the lowest latency at 90 ms and highest Consistency of 45.4%. Of Senegal’s most populous cities, Dakar had the fastest median fixed download speed of 27.11 Mbps.

Americas

  • Argentina: Personal had the fastest median download speed over mobile at 36.59 Mbps, while also registering the lowest latency of 39 ms during Q4 2023. In the fixed broadband market, there was no statistically fastest network, with Movistar and Telecentro delivering median download speeds of 106.41 Mbps and 105.98 Mbps, respectively. Movistar recorded the lowest latency of 9 ms. Among Argentina’s most populous cities, Mendoza recorded the fastest mobile median download speed of 37.75 Mbps, while Buenos Aires recorded the fastest fixed download speed of 109.79 Mbps.
  • Belize: Digi had the fastest median mobile download and upload speeds of 17.50 Mbps and 9.28 Mbps, respectively during Q4 2023. Digi also recorded the highest Consistency of 80.3%, while smart! recorded the lowest median latency of 56 ms. There was no statistically fastest fixed network in the market based on download speed, however NEXGEN recorded the fastest median upload speed at 47.47 Mbps.
  • Canada: Bell was the fastest mobile operator in Canada with a median download speed of 121.33 Mbps in Q4 2023. Bell also had the fastest median 5G download speed at 194.23 Mbps. Rogers had the fastest median mobile upload speed of 15.10 Mbps, and the highest Consistency of 88.2%. Bell pure fibre was fastest for fixed broadband, recording a median download speed of 307.77 Mbps and a median upload speed of 264.97 Mbps. Bell pure fibre also recorded the highest Video Score, of 87.90. Of Canada’s most populous cities, St. John’s recorded the fastest median mobile download speed at 171.76 Mbps, while Fredericton recorded the fastest median fixed broadband download speed of 247.89 Mbps.
  • Colombia: Movistar was fastest for fixed broadband with a median download speed of 210.46 Mbps in Q4 2023. ETB had the lowest latency over fixed broadband at 7 ms. Of Colombia’s most populous cities, Cartagena recorded the fastest median fixed download speed of 146.74 Mbps.
  • Costa Rica: Claro had the fastest median download speed among mobile operators at 40.56 Mbps during Q4 2023. Liberty recorded the fastest median upload speed at 10.73 Mbps, the lowest mobile latency at 33 ms, and the highest Consistency at 78.6%. Metrocom was fastest for fixed broadband download and upload performance, at 225.94 Mbps and 179.66 Mbps, respectively. Metrocom also recorded the lowest latency, at 6 ms.
  • Dominican Republic: Claro had the fastest median download and upload speeds among mobile operators at 34.27 Mbps and 9.84 Mbps, respectively. Claro also recorded the highest Consistency, at 77.0%. Viva had the lowest mobile latency at 43 ms. SpaceX’s Starlink was fastest for fixed broadband download performance at 48.08 Mbps, while Claro recorded the fastest median upload speed at 25.38 Mbps, and the lowest latency at 41 ms. Altice recorded the highest fixed broadband Consistency, at 66.6%.
  • Ecuador: CNT recorded the fastest median mobile download speed during Q4 2023, at 26.22 Mbps, while Movistar recorded the lowest mobile multi-server latency at 41 ms. Netlife was fastest for fixed broadband, with a median download speed of 91.56 Mbps. Netlife also recorded the lowest latency over fixed broadband at 8 ms. Xtrim recorded the highest fixed broadband Consistency at 84.8%. Of Ecuador’s most populous cities, Santo Domingo recorded the fastest median mobile download speed of 31.58 Mbps, while Guayaquil recorded the fastest median fixed download speed of 88.59 Mbps.
  • El Salvador: Claro had the fastest median download speed among mobile operators in El Salvador, at 40.97 Mbps, along with the highest Consistency of 90.4%. Movistar registered the fastest median mobile upload speed of 13.35 Mbps and lowest latency at 73 ms. Cable Color recorded the fastest median fixed download speed at 55.57 Mbps, the top median upload speed at 57.04 Mbps, and the lowest median latency of 51 ms. Of El Salvador’s most populous cities, Santa Tecla showed the fastest median mobile and fixed download speeds during Q4 2023 at 39.27 Mbps and 54.98 Mbps respectively.
  • Guatemala: Claro was the fastest mobile operator in Guatemala during Q4 2023 with a median download speed of 41.63 Mbps and a median upload speed of 19.61 Mbps. Claro also had the highest Consistency at 87.9%, while also leading the market for 5G performance, with a median 5G download speed of 388.34 Mbps. Tigo recorded the lowest median mobile latency at 79 ms. SpaceX’s Starlink was fastest for median fixed download performance at 54.32 Mbps, while Cable Color was fastest for fixed upload performance at 33.45 Mbps. Cable Color also had the lowest median latency on fixed broadband at 27 ms. Claro recorded the highest fixed broadband Consistency at 73.1%. Of Guatemala’s most populous cities, Escuintla showed the fastest median mobile download speed during Q4 2023 at 44.16 Mbps, while Villa Nueva recorded the fastest median fixed download speed, at 60.83 Mbps.
  • Guyana: There was no winner of fastest median mobile performance in Guyana during Q4 2023, with ENet and Digicel posting median download speeds of 24.64 Mbps and 23.53 Mbps, respectively. ENet recorded the fastest median mobile upload speed at 18.49 Mbps and offered the lowest median latency at 143 ms. In the fixed broadband market, ENet recorded the fastest median download and upload speeds, of 70.20 Mbps and 52.25 Mbps, respectively, while also recording the lowest median latency of 130 ms. GTT recorded the highest fixed broadband Consistency during Q4 2023, at 69.2%.
  • Haiti: Digicel was the fastest mobile operator in Haiti with a median mobile download speed of 14.26 Mbps, a median upload speed of 10.52 Mbps, and Consistency of 67.2%. Natcom recorded the lowest mobile latency, of 62 ms. SpaceX Starlink had the fastest median fixed download speed at 41.73 Mbps. Natcom had the fastest median fixed upload speed at 31.89 Mbps, the lowest median fixed latency at 47 ms, and the highest fixed broadband Consistency of 64.0%.
  • Honduras: Claro recorded the fastest median mobile download and upload speeds during Q4 2023, of 53.06 Mbps and 16.22 Mbps, respectively, while also recording the highest Consistency at 87.2%. Tigo recorded the lowest median mobile latency at 93 ms. Claro had the fastest median fixed download speed at 47.26 Mbps during Q4 2023, and the highest fixed broadband Consistency at 80.2%. TEVISAT recorded the fastest median upload speed, of 22.36 Mbps, and the lowest median fixed latency at 20 ms. Of Honduras’ most populous cities, El Progreso recorded the fastest median mobile download speed during Q4 2023, of 41.69 Mbps, while Tegucigalpa showed the fastest median fixed download speed at 41.97 Mbps.
  • Jamaica: There was no winner of fastest median mobile download performance in Jamaica during Q4 2023, with Flow and Digicel tied. Digicel recorded the fastest median upload speed of 8.37 Mbps and highest Consistency of 81.9%. Flow had the lowest mobile median latency at 38 ms. SpaceX Starlink had the fastest median download speed over fixed broadband at 84.10 Mbps, and the highest fixed broadband Consistency at 77.8%. Digicel+ recorded the fastest median upload speed of 46.14 Mbps, while Flow recorded the lowest median fixed latency at 25 ms.
  • Mexico: Telcel had the fastest median download and upload speeds over mobile at 52.06 Mbps and 13.50 Mbps, respectively, and the operator also delivered the fastest median 5G download speed at 233.82 Mbps. Telcel also had the lowest mobile median latency at 62 ms and highest Consistency at 87.2%. Totalplay was fastest for fixed broadband with a median download speed of 88.87 Mbps and a median upload speed of 30.50 Mbps. Totalplay also had the lowest median fixed broadband latency at 28 ms and the highest Consistency at 84.0%. Among Mexico’s most populous cities, Monterrey recorded the fastest median mobile download speed of 38.36 Mbps, while Guadalajara recorded the fastest median fixed broadband speed of 80.32 Mbps.
  • Panama: MasMovil was the fastest mobile operator with median download and upload speeds of 27.24 Mbps and 15.18 Mbps, respectively, as well as the highest Consistency of 79.3%. Digicel recorded the lowest median mobile latency, at 34 ms. There was no winner of the fastest median fixed download performance, with both Tigo and MasMovil tied. MasMovil recorded the fastest median upload speed of 33.38 Mbps and the lowest median latency at 16ms. Among Panama’s most populous cities, David recorded the fastest median mobile download speed of 21.57 Mbps, while La Chorrera recorded the fastest median fixed broadband speed of 156.71 Mbps.
  • Peru: Claro was the fastest mobile operator in Peru with a median download speed of 23.30 Mbps during Q4 2023, and also had the highest mobile Consistency in the market with 80.6%.
  • Trinidad and Tobago: Digicel had the fastest median download speed over mobile at 33.29 Mbps and the highest Video Score in the market at 74.86. bmobile recorded the fastest median mobile upload speed of 12.17 Mbps, and the lowest median latency at 32 ms. Digicel+ had the fastest median fixed broadband download and upload speeds at 118.53 Mbps and 107.24 Mbps, respectively. Digicel+ also had the lowest median latency at 7 ms.
  • United States: T-Mobile was the fastest mobile operator with median download and upload speeds of 188.96 Mbps and 12.19 Mbps, respectively. T-Mobile also recorded the highest mobile Consistency at 87.3%, and the lowest median mobile latency of 50 ms. T-Mobile also led the market with the fastest median 5G download speed at 238.87 Mbps, as well as the lowest 5G latency of 48 ms. T-Mobile secured the highest Video Score across all technologies with 78.21, and for 5G, with a Video Score of 81.54. Cox led the market as the fastest fixed broadband provider with a median download speed of 261.27 Mbps, while AT&T Internet recorded the fastest median fixed upload speed of 195.64 Mbps, and Verizon had the lowest median latency over fixed broadband at 15 ms.
  • Uruguay: Antel was the fastest mobile operator in Uruguay during Q4 2023 with a median download speed of 117.79 Mbps, and recorded the lowest median latency of 44 ms.
  • Venezuela: Digitel was the fastest mobile operator with a median download speed of 14.37 Mbps and a median upload speed of 6.97 Mbps during Q4 2023. Digitel also recorded the highest Consistency in the market, with 68.0%, and the lowest median latency of 97 ms. Airtek Solutions had the fastest median fixed download and upload speeds of 94.76 Mbps and 94.89 Mbps, respectively. Airtek Solutions also recorded the highest fixed broadband Consistency of 86.0%, and the lowest median latency at 7 ms. Among Venezuela’s most populous cities, Maracaibo recorded the fastest median mobile and fixed download speeds of 17.17 Mbps and 82.35 Mbps, respectively.

Asia

  • Afghanistan: The fastest mobile operator in Afghanistan was Afghan Wireless with a median download speed of 6.68 Mbps in Q4 2023. The operator also had the lowest median latency at 77 ms and the highest Consistency of 51.0%.
  • Bangladesh: Banglalink was the fastest mobile operator in Bangladesh with a median download speed of 26.74 Mbps in Q4 2023. Banglalink also recorded the highest Consistency of 89.0% and the lowest median latency of 33 ms. DOT Internet was the fastest fixed broadband provider with a median download speed of 91.35 Mbps, while also recording the highest Consistency at 87.5% and the lowest median latency at 5 ms.
  • Bhutan: There was no statistical winner for fastest mobile download performance during Q4 2023 in Bhutan, with TashiCell and BT both tied with speeds of 31.52 Mbps and 28.15 Mbps, respectively. TashiCell recorded the lowest median mobile latency of 52 ms.
  • Brunei: There was no statistical winner for fastest mobile download performance during Q4 2023 in Brunei, with DST and Imagine both tied with speeds of 97.34 Mbps and 91.53 Mbps, respectively.
  • Cambodia: Cellcard recorded the fastest median mobile download speed at 33.74 Mbps during Q4 2023, while Metfone recorded the highest Consistency at 80.8% and the lowest median latency at 38 ms. MekongNet was the fastest fixed broadband provider, with a median fixed download speed of 48.29 Mbps. MekongNet also recorded the highest Consistency at 71.1%. OpenNet recorded the lowest median latency over fixed broadband, at 7ms.
  • China: China Broadnet was the fastest mobile operator in China during Q4 2023, with a median download speed of 248.77 Mbps, and median 5G download speed of 305.61 Mbps. China Mobile recorded the lowest median mobile latency, at 42 ms. There was no statistical winner for fastest fixed download performance, with China Unicom and China Mobile both tied with speeds of 246.93 Mbps and 245.59 Mbps, respectively. China Mobile recorded the highest fixed broadband Consistency, of 93.4%, while China Telecom recorded the lowest median fixed broadband latency at 22 ms. Among China’s most populous cities, Beijing recorded the fastest median mobile download speed of 232.41 Mbps, while Tianjin recorded the fastest median fixed download speed of 326.07 Mbps.
  • Georgia: Geocell recorded the fastest mobile download performance during Q4 2023 in Georgia, at 50.52 Mbps, and the lowest mobile latency at 37 ms. MagtiCom had the fastest median fixed download speed at 27.81 Mbps and the highest Consistency of 66.5%. Among Georgia’s most populous cities, Tbilisi recorded the fastest median mobile download speed of 36.17 Mbps, while Rustavi recorded the fastest median fixed download speed of 27.38 Mbps.
  • Hong Kong (SAR): China Mobile Hong Kong was the fastest mobile operator in Hong Kong (SAR) during Q4 2023, with a median download speed across all technologies of 98.94 Mbps, and a median download speed over 5G of 177.96 Mbps. csl recorded the fastest median mobile upload speed, at 16.89 Mbps.
  • Indonesia: Telkomsel was the fastest Indonesian mobile operator with a median download speed of 31.14 Mbps. Telkomsel also had the lowest median mobile latency at 45 ms.
  • Japan: Rakuten Mobile recorded the fastest mobile download and upload speeds during Q4 2023 in Japan, at 51.16 Mbps and 20.21 Mbps, respectively. Rakuten Mobile also recorded the highest Consistency in the market at 90.6%, while SoftBank recorded the lowest median latency at 43 ms. So-net had the fastest fixed download and upload speeds, at 296.29 Mbps and 219.53 Mbps, respectively, as well as the lowest median latency over fixed broadband at 9 ms. SpaceX Starlink recorded the highest fixed broadband Consistency in the market at 96.4%.
  • Kazakhstan: Tele2 recorded the highest mobile Consistency in Kazakhstan during Q4 2023 with 85.3% and the lowest median mobile latency at 39 ms.
  • Malaysia: TM was the fastest fixed broadband provider in Malaysia with a median download speed of 112.00 Mbps in Q4 2023. TIME recorded the lowest fixed broadband latency at 9 ms.
  • Pakistan: Jazz delivered the fastest median mobile download speed in Pakistan at 21.38 Mbps in Q4 2023. Zong recorded the highest mobile Consistency, at 83.2%, and the lowest median mobile latency of 45 ms. Transworld recorded the fastest median fixed broadband download speed at 22.08 Mbps and the highest Consistency at 46.1%, while Connect Communications recorded the lowest median fixed broadband latency at 12 ms.
  • Philippines: Smart delivered the fastest median mobile download speed in the Philippines at 37.64 Mbps in Q4 2023.
  • South Korea: SK Telecom recorded the fastest median mobile download speed at 192.67 Mbps, while also recording the highest Consistency in the market at 89.1%. LG U+ had the lowest median mobile latency in the market at 76 ms. In South Korea’s fixed broadband market, LG U+ delivered the fastest median download speed at 146.20 Mbps, and the lowest median latency of 57 ms.
  • Sri Lanka: There was no statistical winner for fastest mobile download performance during Q4 2023 in Sri Lanka, with Dialog and SLT-Mobitel both tied with speeds of 23.98 Mbps and 23.89 Mbps, respectively. Dialog delivered the lowest median mobile latency of 36 ms. SLT-Mobitel recorded the fastest fixed download speed of 37.46 Mbps, as well as the highest fixed broadband Consistency of 57.9% and the lowest fixed broadband latency at 13 ms.
  • Vietnam: Viettel was the fastest fixed provider in Vietnam during Q4 2023, with a median download speed of 107.40 Mbps. Viettel also recorded the highest fixed broadband Consistency at 94.8% and the lowest median fixed broadband latency of 4 ms.

Europe

  • Albania: Vodafone recorded the fastest median mobile download speed in Albania during Q4 2023, of 53.36 Mbps. One Albania recorded the highest mobile Consistency of 86.1%. Digicom was the fastest fixed broadband provider with a median download speed of 94.74 Mbps. Abissnet recorded the lowest fixed broadband latency, at 7 ms. Among Albania’s most populous cities, Vlorë recorded the fastest median mobile download speed of 75.34 Mbps, while Shkodër recorded the fastest median fixed download speed of 69.91 Mbps.
  • Belgium: Proximus recorded the fastest median mobile download speed in Belgium during Q4 2023, at 89.67 Mbps. Proximus also recorded the highest mobile Consistency in the market at 89.8%. There was no statistical winner for fastest fixed download performance, with Telenet and VOO both tied with speeds of 158.08 Mbps and 156.00 Mbps, respectively. VOO recorded the highest Consistency at 89.8%. Among Belgium’s most populous cities, Ghent recorded the fastest median mobile and fixed download speeds, of 168.89 Mbps and 90.14 Mbps, respectively.
  • Denmark: Telia was the fastest mobile operator in Denmark during Q4 2023, with a median download speed of 163.41 Mbps. Hiper was fastest for fixed broadband, with a median download speed of 277.56 Mbps.
  • Estonia: The fastest mobile operator in Estonia was Telia with a median download speed of 92.39 Mbps in Q4 2023. Elisa recorded the highest mobile Consistency of 91.9%. Elisa was the fastest fixed broadband provider, with a median download speed of 100.13 Mbps. Elisa also recorded the highest fixed broadband Consistency, of 86.3%. Infonet recorded the lowest median fixed broadband latency of 5 ms.
  • Finland: DNA had the fastest median mobile download speed at 113.57 Mbps in Q4 2023, and the highest Consistency of 95.4%. DNA also recorded the fastest median 5G download performance, at 247.54 Mbps. Telia recorded the lowest median mobile latency of 31 ms. Lounea was fastest for fixed broadband with a median download speed of 171.31 Mbps. Lounea also recorded the highest fixed broadband Consistency in the market at 91.5%, as well as the lowest median fixed broadband latency at 13 ms.
  • Germany: Telekom was the fastest mobile operator in Germany during Q4 2023, with a median download speed of 90.26 Mbps, as well as the top median download speed over 5G at 179.25 Mbps. Telekom also recorded the highest mobile Consistency in the market at 92.1% and the lowest median mobile latency of 38 ms. Deutsche Glasfaser recorded the fastest fixed broadband performance, with a median download speed at 201.43 Mbps. Deutsche Glasfaser also recorded the highest fixed broadband Consistency in the market at 90.5% and the lowest latency of 14 ms.
  • Latvia: There was no statistical winner for fastest mobile download performance in Latvia during Q4 2023, with BITĖ and LMT both tied with speeds of 81.56 Mbps and 81.11 Mbps, respectively. BITĖ recorded the highest mobile Consistency in the market of 91.3%, while LMT recorded the lowest mobile latency at 27 ms. Balticom was fastest for fixed broadband with a median download speed of 275.19 Mbps, while also leading with the highest fixed broadband Consistency of 93.7%, and the lowest median latency at 4 ms. Among Latvia’s most populous cities, Olaine recorded the fastest median mobile download speed, of 170.18 Mbps, while Salaspils recorded the fastest median fixed broadband download speed of 94.64 Mbps.
  • Lithuania: Telia was the fastest mobile operator in Lithuania during Q4 2023, with a median download speed of 116.58 Mbps in Q4 2023. Telia also recorded the highest Consistency in the market at 94.7%, and the lowest median mobile latency at 32 ms. Cgates was fastest for fixed broadband with a median download speed of 177.14 Mbps. Cgates also recorded the highest Consistency over fixed broadband in the market at 90.9%, while Penki recorded the lowest fixed broadband latency, at 4ms. Among Lithuania’s most populous cities, Panevėžys recorded the fastest median mobile download speed, of 106.34 Mbps, while Klaipėda recorded the fastest median fixed broadband download speed of 138.34 Mbps.
  • Poland: T-Mobile was the fastest mobile operator in Poland during Q4 2023, with a median download speed of 49.10 Mbps. T-Mobile also recorded the highest Consistency in the market at 88.4%. Plus recorded the fastest 5G performance in the market, with a median 5G download speed of 133.34 Mbps. Plus also recorded the lowest median mobile latency, at 43 ms. UPC was the fastest provider for fixed broadband with a median download speed of 232.36 Mbps, while Netia recorded the lowest fixed broadband latency, at 16 ms. Among Poland’s most populous cities, Łódź recorded the fastest median mobile download speed of  46.53 Mbps, while Wrocław recorded the fastest median fixed download speed of 172.86 Mbps.
  • Turkey: Turkcell was the fastest mobile operator in Turkey with a median download speed of 56.73 Mbps in Q4 2023, and Turkcell also recorded the highest Consistency of 91.3%. Türk Telekom had the lowest median mobile latency at 39 ms. TurkNet was fastest for fixed broadband, with a median download speed of 66.57 Mbps. TurkNet also recorded the lowest median fixed latency at 13 ms, and the highest Consistency at 81.5%. Among Turkey’s most populous cities, Istanbul recorded the fastest median download speeds across mobile and fixed, at 38.50 Mbps and 47.81 Mbps, respectively.

Oceania

  • New Zealand: There was no statistical winner for fastest mobile download performance during Q4 2023 in New Zealand, with One NZ and Spark both tied with speeds of 73.52 Mbps and 70.23 Mbps, respectively. 2degrees led the market with the highest Consistency of 91.0% and the lowest median mobile multi-server latency at 40 ms.

The Speedtest Global Index is your resource to understand how internet connectivity compares around the world and how it’s changing. Check back next month for updated data on country and city rankings, and look for updated Ookla Market Reports with 1H 2024 data in July.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| December 20, 2023

U.S. - The Rise of 5G FWA & The Battle for Fixed Broadband Customers

Fixed-wireless access (FWA) has emerged as a key 5G use case. Cellular providers in many markets are using FWA to easily enter and compete in fixed broadband markets, while fixed ISPs with access to 5G spectrum are utilizing it as a complementary access technology, allowing them to target locations where fiber access networks are not present. FWA can also be a solution to help bridge the digital divide in more remote locations where it’s uneconomical to lay fiber to connect premises.

The U.S. is at the forefront of fixed wireless access (FWA) development, with many of its major wireless carriers, including T-Mobile, Verizon, AT&T and UScellular targeting expansion. T-Mobile has built up a lead in terms of 5G fixed-wireless market share, with Verizon following closely, and AT&T recently launching a new FWA service – AT&T Internet Air. We examined Ookla Speedtest data to understand how FWA performance is evolving in the U.S., and how it is impacting churn in the market.

Key takeaways

  • T-Mobile & Verizon 5G FWA performance holding up well nationally. Despite strong customer growth, both T-Mobile and Verizon have maintained performance levels over the past year according to Speedtest data. Both ISPs recorded similar median download speeds in Q3 2023, although T-Mobile maintains an edge on median upload performance. Despite this, there are significant differences in performance at a State-level, and for urban versus rural locations.
  • Cable & DSL providers bear the brunt of user churn. The FWA value proposition is clearly resonating most with existing cable and DSL customers, which make up the vast bulk of churners to both T-Mobile’s and Verizon’s FWA services. It’s not one-way traffic however, with T-Mobile’s larger user base in particular showing some attrition to cable providers. In rural locations where options are more limited, FWA services are increasingly going head to head, with over 10% of users joining Verizon’s FWA service coming from T-Mobile.
  • Clear signs that download performance could be a key contributor to churn in the market. Our analysis of the customers of major ISPs in the US that have churned to T-Mobile’s FWA service shows that their median download performance before churning was below the median performance of all customers of these ISPs, indicating a performance short-fall that is likely contributing towards churn.
  • Further C-band spectrum will serve to strengthen FWA’s case. The release and deployment of additional C-band spectrum for all three national cellular carriers, and AT&T’s new FWA service will drive further performance gains, and further competitive pressure in 2024.

T-Mobile and Verizon FWA scaling strongly and national performance holding up well

Launched during the COVID-19 pandemic, FWA services from T-Mobile and Verizon have seen strong growth over the past three years. Aided by disruptive pricing strategies, no annual contracts, and ease of installation (self-install), net additions remain strong for both ISPs. T-Mobile’s current FWA plan retails for $50/month, but that falls to $30/month for customers subscribing to its Magenta MAX mobile plan. Verizon prices at a slight premium to T-Mobile, with its FWA service currently retailing for $60/month, but falling to $35/month with select 5G mobile plans. On the back of their success we’ve also recently seen AT&T update its FWA strategy, launching AT&T Internet Air in August 2023, with a similar pricing strategy.

Fixed Wireless Access (FWA) Customers – T-Mobile & Verizon
Company Reporting | Q3 2020 – Q3 2023

Utilizing the same 5G spectrum that its mobile customer base accesses, both T-Mobile and Verizon have been at pains to point out how they manage the on-boarding of new FWA customers, in order to limit any negative impact on performance for both cellular and FWA customers. The release and rollout of additional C-band spectrum for all three operators will provide extra headroom and the potential for improved 5G FWA performance, while T-Mobile has begun testing 5G Standalone mmWave, and has indicated that this could be utilized for 5G FWA in the future. 

Performance on T-Mobile’s and Verizon’s 5G FWA services has held up well to date, although it lags behind median download performance of the major cable and fiber ISPs. The median download speed across the US for all fixed providers combined in Q3 2023 was 207.42 Mbps. T-Mobile has recorded consistent median download speed over the past four quarters, reaching 122.48 Mbps in Q3 2023 based on Speedtest data, but saw its median upload performance erode slightly, down from 19.76 Mbps in Q4 2022, to 17.09 Mbps in Q3 2023. Verizon on the other hand improved its median download performance when compared to Q4 2022, reaching a similar level to T-Mobile, of 121.23 Mbps in Q3 2023. However, its upload performance remained lower than T-Mobile’s, at 11.53 Mbps.

U.S. 5G Fixed Wireless Access (FWA) Performance
Speedtest® Data – Custom Analysis | Q4 2022 – Q3 2023

Churn data shows Cable & DSL providers losing out to FWA

In order to understand the impact of these 5G FWA services on the U.S. fixed broadband market, we examined Speedtest data to identify users that had churned since Q2 2022 – when these services started to scale and really impact the rest of the market.

Our data shows that the bulk of churn to both T-Mobile’s and Verizon’s 5G FWA services in that time was from cable and DSL providers. Furthermore, it doesn’t skew towards rural locations, with both T-Mobile and Verizon seeing approximately 80% of their gross additions in urban locations. The aggressive pricing strategies of FWA providers have driven prices down across the market, with cable providers for example offering slimmed down broadband and content packages at competitive prices, while AT&T Fiber now prices its entry fiber package of 300 Mbps at $55/month.

Fixed Wireless Access New Recruits – Distribution of 5G FWA Gross Additions by ISP
Speedtest® Data – Custom Analysis | Q2 2022 – Q3 2023

While cable operators bear the brunt of churn to 5G FWA services at present, their strategic response in competing on price is seeing some FWA subscribers move back to cable – a trend which the availability of FWA services with no annual contracts makes easier. Speedtest data shows that Cox for example, saw 7.3% of gross additions come from previous users of T-Mobile’s FWA service, while for Spectrum and XFINITY, former T-Mobile FWA users accounted for 6.3% and 6.0%, respectively. 

In rural locations where FWA performance lags that of urban locations, and where cable providers have less overlap with FWA service, there is a more even spread of churn to FWA, between cable and DSL providers. In addition, we see stronger churn to rival FWA services, with Verizon’s FWA service attracting 11.1% of its gross additions from T-Mobile, and T-Mobile recording 2.7% of its gross additions from Verizon’s FWA users.

Users that churn experience improved network performance

With the larger FWA customer base, we ran an analysis of Speedtest data of users churning to and from T-Mobile’s 5G FWA service over the period Q2 2022 – Q3 3023, to understand if there were clear drivers for this churn. We found that the median download speed for the subset of users churning to T-Mobile, was consistently below the median of all users, for each ISP, highlighting the importance of ISPs ensuring consistent performance across their user base.

Targeting Churn – Performance Prior to Churning to T-Mobile's 5G FWA Service
Speedtest® Data – Custom Analysis | Q2 2022 – Q3 2023

Users moving to T-Mobile’s 5G FWA service, and those churning away from it, experienced an increase in median download performance. Those users joining T-Mobile’s FWA service over the period Q2 2022 – Q3 2023, recorded an increase in their median download speed of 13.04 Mbps. On the other hand, those users churning away from T-Mobile saw their median download performance increase by 85.53 Mbps. Users joining Spectrum, Optimum, Cox and XFINITY from T-Mobile’s 5G FWA service experienced median download speeds in excess of 100 Mbps faster, highlighting the significant performance advantages that cable and fiber providers maintain over FWA.

Targeting Churn – Performance for Customers Churning Away From T-Mobile’s 5G FWA Service
Speedtest® Data – Custom Analysis | Q2 2022 – Q3 2023

State and urban/rural analysis reveal 5G FWA performance gaps

While median performance has remained relatively stable for both operators over the past year, regional performance, and between urban and rural locations, varies significantly. The performance of 5G FWA services depends heavily on the spectrum bands available in each location, as well as the fact these FWA services do not rely on outdoor consumer premise equipment (CPE), with wireless signals having to navigate into the home. The deployment of additional C-band spectrum will help improve performance over time, however, users and ISPs who do not locate CPE externally, will have to continue to navigate the intricacies of available spectrum bands and CPE positioning within the home.

Rural locations predictably fared worse than urban locations for both T-Mobile and Verizon 5G FWA service, given differences in spectrum availability, and also distance from cell sites, although the difference was starker for Verizon’s FWA service, which recorded a median of 155.77 Mbps in urban locations during Q3 2023, but only 51.41 Mbps in rural locations. T-Mobile increased rural FWA performance, up from 82.20 Mbps in Q4 2022, to 91.96 Mbps in Q3 2023. Verizon on the other hand focussed more heavily on urban locations, with the 155.77 Mbps it achieved in Q3 2023 a sizeable increase on the 125.55 Mbps it recorded in Q4 2022.

Urban vs Rural 5G FWA performance
Speedtest® Data – Custom Analysis | Q3 2023

Setting a minimum threshold of 100 samples for Q3 2023, Speedtest data showed Verizon recorded a median 5G FWA download speed of 181.77 Mbps in Nebraska, followed by 160.56 Mbps in Colorado, and 150.24 Mbps in Kansas. At the other end of the scale, Verizon 5G FWA users in Mississippi recorded median download speeds of 31.54 Mbps, of 36.72 Mbps in Wyoming, and 46.92 Mbps in West Virginia. Upload performance followed a similar trend, with a high of 16.74 Mbps in Nebraska, and a low of 4.20 in Mississippi.

T-Mobile’s 5G FWA service saw median download performance hit a high of 189.58 Mbps in Hawaii during Q3 2023, and like Verizon was strong in Nebraska, with 150.53 Mbps, while Oregon followed with 145.11 Mbps. States with lower median download speeds for T-Mobile included Vermont with 63.31 Mbps, South Dakota with 65.38 Mbps, and like T-Mobile, West Virginia with 67.23 Mbps. Median upload performance for T-Mobile’s 5G FWA service also varied significantly, reaching 41.62 Mbps in Hawaii, but falling to 9.74 Mbps in North Dakota.

We’ll continue to monitor the progress of FWA in the U.S., and the competitive response from cable, DSL, fiber and even satellite providers, as the battle for users intensifies. To find out more about Speedtest Intelligence data and insights, please contact us here.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| December 11, 2023

U.S. Starlink Data Points to Larger Addressable Base for LEO Broadband ISPs

The telecoms industry continues to watch SpaceX Starlink’s expansion and performance closely, as the number of subscribers to its broadband service grows and other satellite providers enter the fray. While median download performance remains a key benchmark, we see strong demand to understand how Starlink is balancing net new additions with its network capacity as the service scales, and how LEO NTN (Non-Terrestrial Network) performance stacks up against the competition, particularly in rural locations.

Key takeaways

  • Starlink isn’t shooting for the stars, but is successfully managing to balance capacity and demand. Starlink median download performance in the U.S. was 64.54 Mbps in Q3 2023, a marginal decline quarter on quarter, though Starlink did show strong increases in September, October and November.
  • Starlink’s U.S. LEO broadband performance eclipses that of GEO satellite internet providers. Starlink offers a significant boost on GEO satellite broadband speeds, but its multi-server latency is where Starlink really shines, eclipsing the performance of GEO satellite services in the U.S.
  • Starlink’s performance in rural U.S. locations orbits at a similar level to the competition. While it can’t match leading cable or fiber providers on median speeds or multi-server latency, Starlink offers a very viable alternative in locations where cable and fiber access networks aren’t present. A big part of this is due to a more uniform distribution of download performance across Speedtest samples, compared to FWA and DSL-based services where distance from the cell site or exchange/DSLAM impacts performance.
  • The constellation of Speedtest Starlink samples highlights significant urban LEO broadband demand. While still skewing towards rural locations if we adjust for population, 16.1% of Speedtest Starlink samples were recorded in urban locations in the U.S. The ability to sign up to Starlink’s “Roam” services which allow users to take Starlink with them (with options for use across the U.S. and internationally) may inflate the number of urban samples, but given their scale, it’s clear that LEO satellite internet is seen as a viable option in many urban U.S. locations.

Starlink continues to balance capacity and demand

SpaceX’s Starlink satellite/NTN service continues to expand at pace, with over 5,000 LEO satellites in orbit, with plans to increase this to 42,000 over the long term, and customer numbers approximately doubling in the first nine months of 2023, exceeding 2 million. Last quarter we covered Starlink’s performance across Europe and Oceania, where in a majority of cases it recorded download performance gains quarter-on-quarter, indicating the capacity it continues to add through new satellite launches is offsetting the demand for bandwidth from net customer additions.

In the U.S. the picture is more mixed. Ookla Speedtest Intelligence data shows Starlink recorded a median download speed of 64.54 Mbps in Q3 2023, a marginal decline quarter-on-quarter, but still an increase over the 53.00 Mbps it recorded in Q3 2022. Median upload performance continues to track upwards, hitting 9.72 Mbps, while median multi-server latency reached a low of 60 ms. Looking at monthly data shows Starlink has increased performance from August this year onwards, following declines in June and July, and recorded a high of 79.04 Mbps in November.

The FCC recently announced that it is seeking input on a planned increase to its definition of broadband/high speed internet, to 100 Mbps download and 20 Mbps upload, up from the current 25 Mbps download and 3 Mbps upload. At present, this would place Starlink and the technology provided by a number of other broadband providers at risk of missing the grade.

Starlink U.S. Performance
Speedtest Intelligence® | November 2022 – November 2023

LEO satellite broadband eclipses GEO but compares less favorably to terrestrial options

It’s important to consider how far satellite internet has progressed with the arrival of Starlink, and with other LEO satellite providers entering the fray, competition is set to increase. GEO satellite service providers HughesNet and Viasat lag behind most of the market, recording median download speeds in the U.S. of 15.87 Mbps and 34.72 Mbps, respectively, in Q3 2023. Viasat’s download performance placed it alongside AT&T Internet (which comprises a mix of DSL- and FWA-based access technologies, but excludes its fiber service). GEO satellite internet service really suffers on network latency, with median multi-server latency well above 500 ms for both providers. It must be noted that GEO satellite internet service is often priced at a discount to LEO satellite internet, and its performance characteristics lend it to different use cases where low latency isn’t a requirement, in remote locations, or as a back-up service option.

Network Performance for Major Terrestrial and NTN players in the U.S.
Speedtest Intelligence® | Q3 2023

Starlink’s LEO satellite service median download performance improves upon the GEO providers, placing it alongside CenturyLink (which offers DSL and fiber-based broadband), and just behind T-Mobile’s broadband service, which is based on a mix of 4G and 5G Fixed-Wireless Access (FWA). However, despite this improvement, LEO satellite service lags well behind leading terrestrial broadband networks from U.S. cable operators such as Cox, Spectrum (Charter) and Xfinity (Comcast). LEO service does, however, offer a step-change in latency performance over GEO, recording 60 ms in Q3 2023, placing it ahead of T-Mobile (63 ms).

LEO is narrowing the performance gap in rural locations

In rural locations in the U.S., Starlink competes more favorably with its peers, both in terms of median download speeds and when we look at the range of speeds for users experiencing below median performance – indicating more stable performance across its user base. 

Starlink’s primary use case is in providing connectivity to more rural locations where it’s either not economically viable for terrestrial networks to be deployed or to be upgraded with the latest technology. Starlink’s performance in rural U.S. locations stacks up even more strongly against the competition, with median download performance of 65.77 Mbps, up on its national median value, placing it almost level with T-Mobile, and ahead of Verizon. When we look at the 25th percentile of its download speed range (speeds that 75% of Starlink Speedtest samples exceed), we see it overtake both T-Mobile and Frontier, indicating its performance is more stable across the lower range of speeds its users experience. It is worth noting that fiber and cable services are not available nationwide, and therefore in many rural locations the choice may often be between a DSL or FWA based internet service, or satellite.

Rural U.S. Network Performance – Major Terrestrial vs NTN players
Speedtest Intelligence® | Q3 2023

Starlink’s appeal is broader, with strong urban-based usage

While perceived primarily as a rural internet service, Ookla Speedtest data shows a considerable proportion of Starlink samples located within urban U.S. locations. Our data for GEO satellite internet providers shows that 0% of HughesNet samples came from urban locations, while Viasat recorded 36.7%. Starlink recorded 16.1% of samples in urban locations.

Rural U.S. Share of Speedtest Samples by ISP
Speedtest Intelligence® | Q3 2023

When you consider that 80% of the US population is based in urban locations (as per the 2020 Census), it’s clear that satellite broadband service still skews towards rural locations, but it also has broad applicability in urban locations. Starlink has added options to its service to allow users to roam (both within a market and internationally), and this portability of its service may explain some of the urban-based Speedtest samples – from rural-based users moving into urban locations, and urban-based users who value the ability to take Starlink with them, and in some cases use it as a redundancy option to their existing broadband subscription. 

The scale of the number of samples, however, indicates LEO satellite internet is a viable option for many urban-based U.S. broadband subscribers. If Starlink can continue to balance capacity and demand to drive overall performance gains, while continuing to address the affordability of its service, then this wider addressable market should enable Starlink to sustain the strong subscriber growth it has witnessed to date. We’ll return in Q1 2024 to continue our quarterly NTN analysis. Please contact us if you’d like to know more about Speedtest Intelligence data and insights.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| October 17, 2023

51 New Ookla Market Reports Available for Q3 2023

Ookla® Market Reports™ identify key data about internet performance in countries across the world. This quarter we’ve provided updated analyses for 51 markets using Speedtest Intelligence® and summarized a few top takeaways below. Click through to the market report to see more details and charts about the countries you’re interested in, including the fastest fixed broadband providers and mobile operators, who had the most consistent service, and 5G and device performance in select countries during Q3 2023. Jump forward to a continent using these links:

Africa | Americas | Asia | Europe | Oceania

Africa

  • Côte d’Ivoire: Orange recorded the fastest median mobile and fixed download speeds during Q3 2023, at 24.33 Mbps and 66.84 Mbps, respectively. Moov Africa recorded the lowest median multi-server latency over fixed broadband at 122 ms. Of Côte d’Ivoire most populous cities, Bouake had the fastest median fixed download speed of 59.22 Mbps, just ahead of Abidjan with 58.44 Mbps.
  • Mozambique: There were no statistical winners for fastest median mobile download speed during Q3 2023, with Vodacom and Tmcel delivering median download speeds of 31.16 Mbps and 27.89 Mbps, respectively. Tmcel recorded the lowest mobile multi-server latency at 52 ms and the highest Consistency at 91.8%. Of Mozambique’s most populous cities, Maputo had the fastest median mobile and fixed download speeds at 28.71 Mbps and 12.57 Mbps, respectively. SpaceX’s Starlink recorded the fastest fixed broadband median download speed in Q3 2023 at 53.98 Mbps, along with the highest Consistency at 60.3%. Meanwhile, TVCABO recorded the lowest median multi-server latency over fixed broadband at 14 ms.
  • Senegal: There was no winner of fastest median mobile performance in Senegal during Q3 2023, with Orange and Free both tied. Orange led the market for median fixed broadband download performance, with 21.68 Mbps in Q3 2023. It also had the lowest median multi-server latency at 85 ms and highest Consistency of 45.3%. Of Senegal’s most populous cities, Dakar had the fastest median fixed download speed of 26.08 Mbps.

Americas

  • Argentina: Personal had the fastest median download speed over mobile at 36.63 Mbps, while also registering lowest mobile multi-server latency at 39 ms during Q3 2023. In the fixed broadband market, there was no statistically fastest network, with Movistar and Telecentro delivering median download speeds of 102.55 Mbps and 101.96 Mbps, respectively. Movistar recorded the lowest multi-server latency of 10 ms. Among Argentina’s most populous cities, La Plata recorded the fastest mobile download speed of 35.48 Mbps, while Buenos Aires recorded the fastest fixed download speed of 105.50 Mbps.
  • Belize: Digi had the fastest median mobile download and upload speeds of 17.23 Mbps and 10.38 Mbps, respectively during Q3 2023. Digi also recorded the highest Consistency of 81.5%, while smart! recorded the lowest median mobile multi-server latency of 55 ms. NEXGEN had the fastest median download and upload speeds over fixed broadband in Belize at 48.27 Mbps and 47.29 Mbps, respectively.
  • Canada: Bell was the fastest mobile operator in Canada with a median download speed of 100.77 Mbps in Q3 2023. Bell also had the fastest median 5G download speed at 183.06 Mbps. Rogers had the fastest median mobile upload speed of 11.44 Mbps, and the highest Consistency of 82.9%. Bell pure fibre was fastest for fixed broadband, recording a median download speed of 286.08 Mbps and a median upload speed of 244.64 Mbps. Of Canada’s most populous cities, St. John’s recorded the fastest median mobile download speed at 158.19 Mbps, while Fredericton recorded the fastest median fixed broadband download speed of 238.49 Mbps.
  • Colombia: Movistar was fastest for fixed broadband with a median download speed of 181.42 Mbps in Q3 2023. ETB had the lowest median multi-server latency over fixed broadband at 9 ms. Of Colombia’s most populous cities, Cartagena recorded the fastest median fixed download speed of 125.15 Mbps.
  • Costa Rica: Claro had the fastest median download and upload speeds among mobile operators at 52.38 Mbps and 12.56 Mbps, respectively. Liberty had the lowest mobile multi-server latency at 33 ms and the highest Consistency at 80.1%. Metrocom was fastest for fixed broadband download and upload performance, at 213.77 Mbps and 157.89 Mbps, respectively.
  • Dominican Republic: Claro had the fastest median download and upload speeds among mobile operators at 32.22 Mbps and 9.27 Mbps, respectively. Viva had the lowest mobile multi-server latency at 44 ms. SpaceX’s Starlink was fastest for fixed broadband download performance at 49.21 Mbps, while Claro recorded the fastest median upload speed at 14.81 Mbps, as well as the lowest multi-server latency at 40 ms. Of the Dominican Republic’s most populous cities, Santo Domingo recorded the fastest median mobile and fixed download speeds of 37.43 Mbps and 44.92 Mbps, respectively.
  • Ecuador: There was no winner of fastest median mobile performance in Ecuador during Q3 2023, with CNT and Claro posting median download speeds of 28.00 Mbps and 26.65 Mbps, respectively. Movistar recorded the lowest mobile multi-server latency, of 40 ms. Netlife was fastest for fixed broadband, with a median download speed of 90.31 Mbps. Netlife also recorded the lowest multi-server latency over fixed broadband at 8ms.
  • El Salvador: Claro had the fastest median download speed among mobile operators at 41.26 Mbps, along with the highest Consistency of 88.5%. Movistar registered the lowest median multi-server latency in El Salvador at 59 ms. Cable Color recorded the fastest median fixed download speed at 54.91 Mbps, the top median upload speed at 49.87 Mbps, and the lowest median multi-server latency of 42 ms.
  • Guatemala: Claro was the fastest mobile operator in Guatemala with a median download speed of 37.39 Mbps and a median upload speed of 20.43 Mbps. Claro also had the highest Consistency at 86.1%, while also leading the market for 5G performance, with a median 5G download speed of 370.97 Mbps. SpaceX’s Starlink was fastest for median fixed download performance at 56.91 Mbps, while Cable Color was fastest for fixed upload performance at 28.96 Mbps. Cable Color also had the lowest median multi-server latency on fixed broadband at 34 ms.
  • Guyana: There was no winner of fastest median mobile performance in Guyana during Q3 2023, with ENet and Digicel posting median download speeds of 32.48 Mbps and 28.01 Mbps, respectively. ENet recorded the fastest median mobile upload speed at 18.03 Mbps and offered the lowest median multi-server latency at 137 ms. In the fixed broadband market, ENet recorded the fastest median download and upload speeds, of 61.46 Mbps and 39.75 Mbps, respectively.
  • Haiti: Digicel was the fastest mobile operator in Haiti with a median mobile download speed of 13.77 Mbps, a median upload speed of 9.92 Mbps, and Consistency of 67.4%. SpaceX Starlink had the fastest median fixed download speed at 50.18 Mbps. Natcom had the fastest median fixed upload speed at 32.10 Mbps and the lowest median fixed multi-server latency at 41 ms.
  • Honduras: Claro had the fastest median download and upload speeds over mobile at 54.06 Mbps and 15.75 Mbps, respectively. Claro also had the lowest mobile median multi-server latency at 89 ms and highest Consistency at 88.4%. Claro recorded the fastest median fixed broadband download speed of 46.11 Mbps, while TEVISAT had the fastest median upload speed of 21.30 Mbps and lowest median multi-server latency of 32 ms.
  • Jamaica: There was no winner of fastest median mobile download performance in Jamaica during Q3 2023, with Digicel and Flow tied. Digicel recorded the fastest median upload speed of 9.55 Mbps and highest Consistency of 85.8%. Flow had the lowest mobile median multi-server latency at 36 ms. SpaceX Starlink had the fastest median download speed over fixed broadband at 79.85 Mbps.
  • Mexico: Telcel had the fastest median download speed over mobile at 50.81 Mbps, and the operator also delivered the fastest median 5G download speed at 223.06 Mbps. Telcel also had the lowest mobile median multi-server latency at 63 ms and highest Consistency at 87.1%. Totalplay was fastest for fixed broadband with a median download speed of 88.28 Mbps and upload speed of 30.60 Mbps. Totalplay also had the lowest median multi-server latency at 27 ms. Among Mexico’s most populous cities, Monterrey recorded the fastest median download speeds on both mobile and fixed, at 39.47 Mbps and 77.94 Mbps, respectively.
  • Panama: MasMovil was the fastest mobile operator with median download and upload speeds of 23.66 Mbps and 15.49 Mbps, respectively, as well as the highest Consistency of 80.6%. MasMovil was also the fastest fixed network provider, with a median download speed of 147.50 Mbps and a median upload speed of 30.12 Mbps.
  • Peru: Claro was the fastest mobile operator with a median download speed of 22.27 Mbps,and Claro also had the highest mobile Consistency in the market with 80.3%.
  • Trinidad and Tobago: Digicel had the fastest median download speed over mobile at 34.92 Mbps and highest Consistency of 89.4%. Digicel+ had the fastest median fixed broadband download and upload speeds at 114.20 Mbps and 105.21 Mbps, respectively. Digicel+ also had the lowest median multi-server latency at 7 ms, as well as the highest Video Score at 82.35.
  • United States: T-Mobile was the fastest mobile operator with a median download speed of 163.59 Mbps. T-Mobile also had the fastest median 5G download speed at 221.57 Mbps, as well as the lowest 5G multi-server latency of 50 ms. Cox led the market as the fastest fixed broadband provider with a median download speed of 260.09 Mbps, while AT&T Internet recorded the fastest median fixed upload speed of 188.60 Mbps, and Verizon had the lowest median multi-server latency on fixed broadband at 16 ms.
  • Uruguay: Antel was the fastest mobile operator with a median download speed of 182.79 Mbps, and Antel also had the lowest median multi-server latency of 42 ms.
  • Venezuela: Digitel was the fastest mobile operator with a median download speed of 13.53 Mbps and a median upload speed of 6.54 Mbps. Digitel also recorded the highest Consistency in the market, with 66.2%, and the lowest median multi-server latency of 95 ms. Airtek Solutions had the fastest fixed median download speed of 82.79 Mbps, upload speed of 88.09 Mbps, and the lowest median multi-server latency at 7 ms.

Asia

  • Afghanistan: The fastest mobile operator in Afghanistan was Afghan Wireless with a median download speed of 6.38 Mbps. The operator also had the lowest median multi-server latency at 74 ms and the highest Consistency of 52.3% in Q3 2023.
  • Bangladesh: Banglalink was the fastest mobile operator in Bangladesh with a median download speed of 25.03 Mbps in Q3 2023. Banglalink also recorded the highest Consistency of 85.3% and the lowest median multi-server latency of 35ms. DOT Internet was the fastest fixed broadband provider with a median download speed of 90.20 Mbps, while also recording the highest Consistency at 85.6% and the lowest median multi-server latency at 5 ms.
  • Bhutan: There was no statistical winner for fastest mobile download performance during Q3 2023 in Bhutan, with BT and TashiCell both tied.
  • Brunei: There was no statistical winner for fastest mobile download performance during Q3 2023 in Brunei, with DST and Imagine both tied.
  • Cambodia: Cellcard recorded the fastest median mobile download speed at 31.76 Mbps during Q3 2023, while Metfone recorded the highest Consistency at 81.0% and the lowest median multi-server latency at 38 ms. There was no statistical winner among top providers in Cambodia for median fixed download speed, with SINET and MekongNet both tied.
  • China: China Mobile was the fastest mobile operator with a median download speed of 179.81 Mbps, and highest Consistency of 95.6%. China Broadnet recorded the fastest median 5G download speed at 297.59 Mbps. China Unicom was fastest for fixed broadband at 208.59 Mbps. Among China’s most populous cities, Beijing recorded the fastest median mobile download speed of 220.21 Mbps, while Tianjin recorded the fastest median fixed download speed of 284.90 Mbps.
  • Georgia: There was no statistical winner for fastest mobile download performance during Q3 2023 in Georgia, with Geocell and Magti both tied. Geocell recorded the lowest median mobile multi-server latency at 41 ms, while Magti recorded the highest mobile Consistency with 88.0%. MagtiCom had the fastest median fixed download speed at 27.80 Mbps during Q3 2023. It also recorded the highest Consistency, of 66.3%, and the lowest median multi-server latency at 12 ms. Among Georgia’s most populous cities, Gori recorded the fastest median mobile download speed of 39.01 Mbps, while Tbilisi recorded the fastest median fixed download speed of 26.98 Mbps.
  • Indonesia: Telkomsel was the fastest Indonesian mobile operator with a median download speed of 31.04 Mbps. Telkomsel also had the lowest median mobile multi-server latency at 45 ms.
  • Japan: Rakuten Mobile recorded the fastest mobile download and upload speeds during Q3 2023 in Japan, at 46.98 Mbps and 19.34 Mbps, respectively. The operator also recorded the highest Consistency in the market at 90.4%, while SoftBank recorded the lowest median multi-server latency at 44 ms. So-net had the fastest fixed download and upload speeds, at 270.59 Mbps and 213.43 Mbps, respectively, as well as the lowest median multi-server latency over fixed broadband at 9 ms.
  • Malaysia: TIME was the fastest fixed broadband provider in Malaysia with a median download speed of 110.23 Mbps. TIME also recorded the highest Consistency in the market with 88.5% and the lowest multi-server latency at 9 ms.
  • Pakistan: Jazz delivered the fastest median mobile download speed in Pakistan at 20.63 Mbps in Q3 2023 and the highest Consistency of 80.5%. Zong recorded the lowest median mobile multi-server latency of 52 ms. Transworld had the fastest median fixed broadband download speed in Pakistan at 18.91 Mbps and the highest Consistency at 40.1%.
  • Philippines: Smart delivered the fastest median mobile download speed in the Philippines at 35.56 Mbps in Q3 2023.
  • South Korea: SK Telecom recorded the fastest median mobile download and upload speeds at 174.80 Mbps and 17.94 Mbps, respectively, while also recording the highest Consistency in the market at 86.3%. LG U+ had the lowest median mobile multi-server latency in the market at 66 ms. In South Korea’s fixed broadband market, LG U+ delivered the fastest median download and upload speeds at 148.56 Mbps and 96.53 Mbps, respectively. LG U+ also recorded the lowest median multi-server latency of 38 ms.
  • Sri Lanka: SLT-Mobitel delivered the fastest mobile and fixed download speed in Sri Lanka at 21.78 Mbps and 35.70 Mbps respectively in Q3 2023. Dialog had the lowest median mobile multi-server latency at 35 ms, while SLT-Mobitel recorded the lowest fixed broadband multi-server latency at 13 ms and the highest Consistency at 56.4%.
  • Turkey: Turkcell was the fastest mobile operator in Turkey with a median download speed of 57.60 Mbps, and the operator also recorded the highest Consistency of 90.8%. Türk Telekom had the lowest median mobile multi-server latency at 41 ms. TurkNet was fastest for fixed broadband, with a median download speed of 64.31 Mbps. TurkNet also recorded the lowest median fixed multi-server latency at 13 ms, and highest Consistency at 80.6%. Among Turkey’s most populous cities, Istanbul recorded the fastest median download speeds across mobile and fixed, of 41.22 Mbps, and 44.38 Mbps, respectively.
  • Vietnam: Vinaphone had the fastest median mobile download speed in Q3 2023, at 54.74 Mbps. Vinaphone also had the lowest median mobile multi-server latency at 34 ms and the highest Consistency at 94.7%. Viettel was the fastest fixed provider with a median download speed of 109.77 Mbps. Viettel also recorded the lowest median fixed broadband multi-server latency of 7 ms and the highest Consistency at 91.4%.

Europe

  • Albania: There was no statistical winner for fastest mobile download performance during Q3 2023 in Albania, with One Albania and Vodafone tied. One Albania recorded the highest Consistency of 84.5%, while Vodafone recorded the lowest median multi-server latency at 35 ms. Digicom was the fastest fixed broadband provider with a median download speed of 93.98 Mbps, while also recording the highest Consistency at 87.9%. Among Albania’s most populous cities, Elbasan recorded the fastest median mobile download speed of 65.31 Mbps, while Vlorë recorded the fastest median fixed download speed of 56.98 Mbps.
  • Belgium: Proximus recorded the fastest median mobile download speed during Q3 2023, at 88.76 Mbps. Proximus also recorded the highest mobile Consistency in the market at 89.4%. Telenet had the fastest median fixed download speed at 149.77 Mbps, while VOO recorded the highest Consistency at 89.2%. Among Belgium’s most populous cities, Ghent recorded the fastest median mobile download speed of 213.88 Mbps, while Antwerp offered the fastest median fixed download speed of 88.93 Mbps.
  • Denmark: YouSee was the fastest mobile operator in Denmark with a median download speed of 131.88 Mbps in Q3 2023. Hiper was fastest for fixed broadband, with a median download speed of 274.54 Mbps.
  • Estonia: The fastest mobile operator in Estonia was Telia with a median download speed of 89.65 Mbps in Q3 2023. Elisa was the fastest fixed broadband provider, with a median download speed of 97.27 Mbps, while Infonet recorded the lowest median fixed broadband multi-server latency of 5 ms.
  • Finland: DNA had the fastest median mobile download speed at 100.55 Mbps in Q3 2023 and the highest Consistency of 91.9%. Telia recorded the lowest median mobile multi-server latency of 32 ms. Lounea was fastest for fixed broadband with a median download speed of 122.03 Mbps. Lounea also recorded the highest Consistency in the market at 92.3%, as well as the lowest median fixed broadband multi-server latency at 11 ms.
  • Germany: Telekom was the fastest mobile operator in Germany during Q3 2023, with a median download speed of 91.53 Mbps, as well as the top median download speed over 5G at 182.50 Mbps. Telekom also recorded the highest Consistency in the market at 90.7% and the lowest median mobile multi-server latency of 39 ms. Deutsche Glasfaser recorded the fastest fixed broadband performance, with a median download speed at 191.89 Mbps. It also recorded the highest Consistency in the market at 89.8% and the lowest fixed broadband multi-server latency of 14 ms.
  • Latvia: BITĖ was the fastest mobile operator in Latvia during Q3 2023, with a median download speed of 81.00 Mbps and the highest Consistency in the market of 89.3%. LMT recorded the lowest mobile multi-server latency at 27 ms. Balticom was fastest for fixed broadband with a median download speed of 256.37 Mbps. Balticom also had the highest fixed broadband Consistency of 92.5% and the lowest median fixed broadband multi-server latency at 4 ms.
  • Lithuania: Telia was the fastest mobile operator in Lithuania during Q3 2023, with a median download speed of 117.76 Mbps in Q3 2023. Telia also recorded the highest Consistency in the market at 92.8%. Cgates was fastest for fixed broadband with a median download speed at 167.30 Mbps. Cgates also recorded the highest Consistency over fixed broadband in the market at 90.1%.
  • Poland: T-Mobile was the fastest mobile operator in Poland during Q3 2023, with a median download speed of 50.31 Mbps. T-Mobile also recorded the highest Consistency in the market at 86.8%. Plus recorded the fastest 5G performance in the market, with a median 5G download speed of 146.01 Mbps. UPC was the fastest provider for fixed broadband with a median download speed of 228.57 Mbps in Q3 2023. Among Poland’s most populous cities, Łódź recorded the fastest median mobile download speed of 52.92 Mbps, while Wrocław recorded the fastest median fixed download speed of 163.04 Mbps.
  • Switzerland: Salt was the fastest fixed broadband provider in Switzerland, with a median download speed of 384.65 Mbps. Salt also had the highest Consistency in the market at 94.8% and the lowest median multi-server latency over fixed broadband at 8 ms.

Oceania

  • New Zealand: One NZ was the fastest mobile operator in New Zealand during Q3 2023, with a median download speed of 74.20 Mbps. 2degrees led the market with the highest Consistency of 91.0% and the lowest median mobile multi-server latency at 41 ms.

The Speedtest Global Index is your resource to understand how internet connectivity compares around the world and how it’s changing. Check back next month for updated data on country and city rankings, and look for updated Ookla Market Reports with Q4 2023 data in January.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.