Maria Gómez | March 2, 2020

Mobile and Fixed Broadband Speeds and 4G Availability in Spain

We investigated Spain’s fixed broadband and mobile network performance, 4G Availability, how Spain’s speeds and coverage compare with neighboring European countries and the performance and 4G Availability of top providers in Spain’s ten largest cities during Q3-Q4 2019. In addition to ranking Spain’s providers by top speeds and coverage, we also analyzed the effects of mobile plans with speed caps on Speedtest® results and ranked the providers on consistency of their network performance.

Spain and France were the fastest on our list for fixed broadband

We compared Spain’s fixed broadband performance at the country level to several other western European countries during Q3-Q4 2019. Spain was well positioned for mean download speed on fixed broadband at 113.72 Mbps, second only to France’s 119.37 Mbps. Spain had the fastest mean upload speed on this list at 103.72 Mbps. Italy had the slowest mean download speed on this list at 56.72 Mbps while the United Kingdom had the slowest mean upload speed at 18.28 Mbps.

fixed-broadband-speeds-eng-1

France showed the highest increase in mean download speed during Q3-Q4 2019 at 21.5%, followed by Portugal and Italy at 15.4% and Spain at 14.5%. Speeds remained relatively flat for this period for Italy, the U.K. and Germany.

An examination of latency over fixed broadband during Q3-Q4 2019 revealed a very different performance order. Portugal had the lowest latency during this period at 16 ms. Germany and the U.K. were tied for second at 23 ms. Spain was third (25 ms), Italy fourth (30 ms) and France fifth (32 ms).

Spain ranks fourth for mobile download speed

mobile-speeds-eng-1

Spain did not rank as well for mean download speed over mobile as they did on fixed broadband, coming in fourth with 33.97 Mbps during Q3-Q4 2019. This was 22.8% slower than first-place France. However, Spain showed the fastest mean upload speeds on mobile at 13.12 Mbps during Q3-Q4 2019.

Portugal saw the largest increase in mobile download speed during Q3-Q4 2019 at 18.4%. Spain’s mean download speed over mobile increased only 6.7% during this period. France showed the smallest increase in mobile download speed at 2.8%.

As we saw on fixed broadband, Portugal had the lowest mobile latency at 32 ms. Germany was second at 41 ms, France third at 43 ms, the U.K. fourth at 44 ms, Spain fifth at 47 ms and Italy last at 52 ms.

United Kingdom and Spain lead in 4G Availability

We used data from Speedtest coverage scans on Android to compare 4G Availability in each market during Q3-Q4 2019. While the U.K. showed the highest 4G Availability at 88.8%, Spain tied for a very close second, with 4G available in 87.7% of tested locations. Germany had the lowest 4G Availability at 72.1% during this period.

4G Availability in Major European Markets

Speedtest Intelligence^® | Q3-Q4 2019

Country	4G Availability
United Kingdom	88.8%
Spain	87.7%
France	87.7%
Italy	86.7%
Portugal	85.0%
Germany	72.1%

Looking specifically at Spain’s top mobile providers, Orange had the highest 4G Availability at 88.1%. Movistar was second, Yoigo third, and Vodafone fourth.

4G Availability by Provider in Spain

Speedtest Intelligence^® | Q3-Q4 2019

Provider	4G Availability
Orange	88.1%
Movistar	87.7%
Yoigo	87.4%
Vodafone	86.1%

Spain’s 5G deployments are expanding

5G-Deployments-in-Spain-0220-1
The excitement for 5G is evident in Spain. Vodafone had commercially available 5G deployments in a total of 18 Spanish cities as of February 13, 2020, including Barcelona, Madrid, Valencia, Málaga and Bilbao. Speedtest data reveals the mean download speed on 5G for Spain in Q3-Q4 2019 was 350.68 Mbps — an order of magnitude faster than the national average for mobile download speed — and the mean upload speed over 5G was 31.82 Mbps. Mean latency over 5G in Spain was 27 ms during Q3-Q4 2019.

MÁSMÓVIL was Spain’s fastest fixed broadband provider

Using Speed Score^™, a metric that combines measures of download and upload speed, to compare top ISPs in Spain during Q3-Q4 2019, we found that MÁSMÓVIL led with a score of 133.75 on fixed broadband. Orange was in second place with 115.25, followed by Vodafone (105.07) and Movistar (103.01).

Fixed Broadband Performance by Provider in Spain

Speedtest Intelligence^® | Q3-Q4 2019

Provider	Speed Score^TM
MÁSMÓVIL	133.75
Orange	115.25
Vodafone	105.07
Movistar	103.01

Movistar was Spain’s fastest mobile operator

Movistar had the highest Speed Score among Spain’s mobile operators during Q3-Q4 2019 at 37.76. Orange was second at 33.02, Vodafone third at 26.34 and Yoigo fourth at 22.43. As we will discuss below, overall speed performance can be impacted by the speed caps and tariff plans that are in place in Spain.

Mobile Performance by Operator in Spain

Speedtest Intelligence^® | Q3-Q4 2019

Provider	Speed Score^TM
Movistar	37.76
Orange	33.02
Vodafone	26.34
Yoigo	22.43

Speed capping affects overall performance

Speed capping, a limit of service imposed onto an internet connection by an operator, allows operators to also offer plans that focus on affordability rather than maximum performance.
Ookla_Distribution-Speedtest-Results_Vodafone_Spain_0220-3_en
The chart above shows how Vodafone’s introduction of subscription plans that use speed capping affected the distribution of download speeds. While those plans (with caps at 2 Mbps and 10 Mbps, respectively) were available starting in April, we don’t see the true effect on average speeds until May and June when the 0-5 Mbps and 10-15 Mbps buckets start to spike. We’ve only showed bins up to 60 Mbps to make this and the following graphs more legible.

In contrast, we see more even distributions of download speeds among all other mobile operators in Spain.
Ookla_Distribution-Speedtest-Results_Movistar_Spain_0220-3_en

MÁSMÓVIL and Movistar (mobile) offer the most consistent speeds

Speed is important, but if those speeds are inconsistent, it becomes difficult for users to reliably use their devices to stream HD video, browse the web or use online gaming. We used Speedtest data to calculate each top provider’s APS (Acceptable Performance Score) in Spain during Q3-Q4 2019.

APS for fixed broadband measures the percentage of samples that equal or exceed a download speed of 25 Mbps and also equal or exceed an upload speed of 3 Mbps. MÁSMÓVIL provided the most consistent experience in Spain on fixed broadband in Q3-Q4 2019 with an APS of 81.6%. Movistar was in last place with an APS of 61.9%.

Speed Consistency by Provider on Fixed Broadband

Speedtest Intelligence^® | Q3-Q4 2019

Provider	APS
MÁSMÓVIL	81.6%
Orange	75.1%
Vodafone	73.5%
Movistar	61.9%

APS on mobile measures the percentage of samples that equal or exceed a download speed of 5 Mbps and also equal or exceed an upload speed of 1 Mbps. Movistar took the top spot for consistency on mobile broadband with an APS of 88.9%. Vodafone had the lowest consistency score with an APS of 79.8%.

Speed Consistency by Operator on Mobile

Speedtest Intelligence^® | Q3-Q4 2019

Provider	APS
Movistar	88.9%
Orange	84.3%
Yoigo	82.6%
Vodafone	79.8%

Madrid led fixed and mobile broadband speeds

Ookla_Fixed-Broadband-Speeds_Spain_0220-1
We used Speedtest data from 2,183,336 user-initiated tests to investigate internet speeds in Spain’s ten most populous cities during Q3-Q4 2019. Madrid had the fastest mean download speeds on both fixed broadband and mobile.

Mean download speeds on fixed broadband ranged from 141.87 Mbps in Madrid to 91.66 Mbps in Las Palmas de la Gran Canaria, a 35.4% difference. Madrid also had the fastest mean upload speed over fixed broadband at 145.08 Mbps. Oviedo took the last place in upload speeds on fixed broadband with a 61.4% slower upload speed than Madrid.

Oviedo had the lowest latency over fixed broadband of the cities on our list during Q3-Q4 2019 at 15 ms. Málaga had the highest latency at 28 ms.
Ookla_Mobile-Broadband-Speeds_Spain_0220-1
The gap between fastest and slowest speeds between Spanish cities on mobile broadband was similar to what we saw fixed broadband during Q3-Q4 2019. Madrid once again led in performance on mobile broadband with a mean download speed of 44.35 Mbps and a mean upload speed of 15.89 Mbps. Las Palmas was in last place on download speeds with a 37.9% slower mean download speed than Madrid. Valencia had the slowest mean upload speed over mobile at 13.86 Mbps. Seville had the lowest latency over mobile at 36 ms during Q3-Q4 2019 and Las Palmas had the highest mobile latency at 73 ms.

Zaragoza led 4G Availability in Spain’s most populous cities

4G Availability in Spain’s Largest Cities

Speedtest Intelligence^® | Q3-Q4 2019

City	4G Availability
Zaragoza	97.2%
Valencia	97.1%
Seville	96.8%
Málaga	96.7%
Oviedo	95.4%
Madrid	95.1%
Las Palmas de la Gran Canaria	95.0%
Alicante	94.6%
Bilbao	94.3%
Barcelona	87.7%

4G Availability was higher in Spain’s largest cities than the country’s average, with Zaragoza having the highest 4G Availability at 97.2% of tested locations. Barcelona had the lowest 4G Availability on our list at 87.7%.

MÁSMÓVIL was fastest fixed broadband provider in 6 cities

Looking specifically at Speed Score in individual Spanish cities during Q3-Q4 2019, we found MÁSMÓVIL was the fastest provider in six cities: Málaga, Seville, Zaragoza, Madrid, Valencia and Alicante. Adamo, the fastest fixed provider in Barcelona, had the highest Speed Score on the list at 185.29. Vodafone was the fastest provider in Bilbao and Oviedo.

Fixed Broadband Performance by Operator in Spain’s Largest Cities

Speedtest Intelligence^® | Q3-Q4 2019

City	Provider	Speed Score^TM
Barcelona	Adamo	185.29
Málaga	MÁSMÓVIL	156.24
Seville	MÁSMÓVIL	148.78
Madrid	MÁSMÓVIL	145.83
Bilbao	Vodafone	144.65
Zaragoza	MÁSMÓVIL	144.40
Oviedo	Vodafone	143.85
Valencia	MÁSMÓVIL	143.99
Alicante	MÁSMÓVIL	143.72
Las Palmas	Orange	114.46

Looking at the fastest Spanish providers on mobile broadband for each city during Q3-Q4 2019, Movistar dominated the list with the fastest Speed Score in 7 cities. Movistar also had the highest Speed Score overall at 52.04 in Seville. Vodafone was the fastest mobile provider in Madrid (35.67). Orange was the fastest provider in Barcelona (35.37) and Oviedo (45.10).

Mobile Performance by Operator in Spain’s Largest Cities

Speedtest Intelligence^® | Q3-Q4 2019

City	Provider	Speed Score^TM
Seville	Movistar	52.04
Valencia	Movistar	50.80
Alicante	Movistar	50.36
Málaga	Movistar	48.97
Bilbao	Movistar	48.86
Oviedo	Orange	45.10
Zaragoza	Movistar	40.79
Madrid	Vodafone	35.67
Las Palmas	Movistar	35.37
Barcelona	Vodafone	31.37

We look forward to following these markets and investigating the changing landscape of internet performance and mobile coverage in Europe. Want to learn more about fixed and mobile speeds in different markets? Click here to read more Ookla Research.

Editor’s note: This article was updated on March 4, 2020 to correct an editing error that incorrectly reported the figures for mobile APS.

Velocidades de banda ancha fija y móvil, y disponibilidad de 4G en España

Hemos investigado el rendimiento de la banda ancha fija y móvil, así como la disponibilidad de 4G en España. También hemos comparado las velocidades y la cobertura españolas con las de los países europeos vecinos, así como el rendimiento y la disponibilidad de 4G de los principales proveedores de las diez ciudades más grandes de España en el segundo semestre de 2019. Además de clasificar a los proveedores españoles por su velocidad y cobertura máximas, también hemos analizado los efectos de los planes móviles con limitaciones de velocidad basándonos en los resultados de Speedtest® y hemos clasificado a los proveedores según la constancia del rendimiento de sus redes.

España y Francia fueron los países más rápidos de nuestra lista de banda ancha fija

Hemos comparado el rendimiento de la banda ancha fija de España a nivel de país con varios otros países de la Europa occidental en el segundo semestre de 2019. España obtuvo una buena posición en cuanto a velocidad de descarga media en banda ancha fija, con 113,72 Mbps, en segundo lugar solo después de los 119,37 Mbps de Francia. España registró la velocidad de subida media más alta de esta lista: 103,72 Mbps. Italia obtuvo la velocidad de descarga media más baja de esta lista, 56,72 Mbps, mientras que el Reino Unido registró la velocidad de subida media más baja, 18,28 Mbps.

fixed-broadband-speeds-sp-2

Francia registró el mayor aumento en la velocidad de descarga media del segundo semestre de 2019, con el 21,5 %, seguida de Portugal y Italia, con el 15,4 %, y España, con el 14,5 %. Las velocidades se mantuvieron relativamente invariables durante este periodo en Italia, Reino Unido y Alemania.

Un análisis de la latencia en banda ancha fija en el segundo semestre de 2019 reveló una clasificación por rendimiento muy distinta. Portugal se anotó la latencia más baja de este periodo: 16 ms. Alemania y Reino Unido empataron en el segundo puesto con 23 ms. España resultó tercera (25 ms), Italia cuarta (30 ms) y Francia quinta (32 ms).

España, cuarto país en velocidad de descarga en Internet móvil

mobile-speeds-sp-3

La clasificación de España en velocidad de descarga media por móvil no fue tan buena como la de banda ancha fija, quedándose con un cuarto puesto con 33,97 Mbps en el segundo semestre de 2019. Esto supuso una velocidad un 22,8 % más lenta que la del primer país clasificado, Francia. Sin embargo, España registró las velocidades de subida medias más altas en Internet móvil, con 13,12 Mbps en el segundo semestre de 2019.

Portugal experimentó el mayor aumento en velocidad de descarga de Internet móvil en el segundo semestre de 2019, el 18,4 %. La velocidad de descarga media de España en Internet móvil aumentó solo un 6,7 % en este periodo. Francia registró el menor aumento de velocidad de descarga de Internet móvil, un 2,8 %.

Como vimos en la banda ancha fija, la latencia móvil más baja fue la de Portugal, con 32 ms. Alemania fue segunda con 41 ms, Francia tercera con 43 ms, Reino Unido cuarto con 44 ms, España quinta con 47 ms e Italia última con 52 ms.

Reino Unido y España, líderes en disponibilidad de 4G

Utilizamos datos de exploraciones de cobertura de Speedtest en Android para comparar la disponibilidad de 4G en cada mercado en el segundo semestre de 2019. Mientras que el Reino Unido mostró la mayor disponibilidad de 4G con el 88,8 %, España y Francia ocuparon el segundo lugar, con 4G disponible en el 87,7 % de las ubicaciones probadas. Durante ese período, Alemania tuvo la menor disponibilidad de 4G con un 72,1 %.

Disponibilidad de 4G en los principales mercados europeos

Speedtest Intelligence^® | Segundo semestre de 2019

País	Disponibilidad de 4G
Reino Unido	88,8 %
España	87,7 %
Francia	87,7 %
Italia	86,7 %
Portugal	85,0 %
Alemania	72,1 %

Si nos fijamos específicamente en los principales proveedores móviles de España, Orange ofreció la mayor disponibilidad de 4G con un 88,1 %. Movistar fue segundo, Yoigo tercero, y Vodafone cuarto.

Disponibilidad de 4G por proveedor en España

Speedtest Intelligence^® | Segundo semestre de 2019

Proveedor	Disponibilidad de 4G
Orange	88,1 %
Movistar	87,7 %
Yoigo	87,4 %
Vodafone	86,1 %

Los despliegues de 5G en España se están expandiendo

5G-Deployments-in-Spain-0220_es
El entusiasmo por el 5G es evidente en España. Vodafone desplegó 5G comercialmente disponible en un total de 18 ciudades españolas a fecha del 13 de febrero de 2020, incluidas Barcelona, Madrid, Valencia, Málaga y Bilbao. Los datos de Speedtest revelan que en España la velocidad media de descarga en 5G en el segundo semestre de 2019 fue de 350,68 Mbps (velocidad superior a la media nacional para Internet móvil) y la velocidad de subida media por 5G fue de 31,82 Mbps. La latencia media por 5G en España fue de 27 ms en el segundo semestre de 2019.

MÁSMÓVIL fue el proveedor de banda ancha fija más rápido de España

Al utilizar Speed Score™, sistema que combina mediciones de velocidades de descarga y de subida, para comparar los principales proveedores de servicios de Internet de España en el segundo semestre de 2019, descubrimos que MÁSMÓVIL obtuvo los mejores resultados, con una puntuación de 133,75 en banda ancha fija. Orange ocupó el segundo lugar con 115,25, seguido de Vodafone (105,07) y Movistar (103,01).

Rendimiento de la banda ancha fija en España por proveedor

Speedtest Intelligence^® | Segundo semestre de 2019

Proveedor	Speed Score^TM
MÁSMÓVIL	133,75
Orange	115,25
Vodafone	105,07
Movistar	103,01

Movistar fue el operador móvil más rápido de España

Movistar obtuvo la máxima puntuación de velocidad de entre los operadores móviles de España en el segundo semestre de 2019, con 37,76. Orange fue segundo con 33,02, Vodafone la tercera con 26,34 y Yoigo cuarta con 22,43. Como veremos más adelante, el rendimiento general de la velocidad puede verse afectado por los límites de velocidad y los planes de tarifas vigentes en España.

Rendimiento de Internet móvil en España por operador

Speedtest Intelligence^® | Segundo semestre de 2019

Proveedor	Speed Score^TM
Movistar	37,76
Orange	33,02
Vodafone	26,34
Yoigo	22,43

La limitación de velocidad afecta al rendimiento general

La limitación de la velocidad, una restricción de servicio impuesta a una conexión de Internet por los operadores, permite a estos ofrecer también planes que se centren en la asequibilidad más que en el rendimiento máximo.
Ookla_Distribution-Speedtest-Results_Vodafone_Spain_0220-3_es
En el gráfico anterior se muestra cómo los planes de suscripción con limitación de velocidad introducidos por Vodafone afectaron a la distribución de las velocidades de descarga. Aunque esos planes (con limitaciones de 2 Mbps y 10 Mbps, respectivamente) estaban disponibles desde abril, no vemos un efecto verdadero en las velocidades medias hasta mayo y junio cuando las medidas de 0-5 Mbps y 10-15 Mbps empiezan a sobresalir.

En cambio, en el resto de operadores móviles de España vemos distribuciones más uniformes de las velocidades de descarga.
Ookla_Distribution-Speedtest-Results_Movistar_Spain_0220-3_es

MÁSMÓVIL y Movistar (móvil) ofrecen las velocidades más constantes

La velocidad es importante, pero si no es constante, resulta difícil que los usuarios utilicen sus dispositivos con fiabilidad para transmitir vídeo de alta definición, navegar por la web o jugar en línea. Utilizamos los datos de Speedtest para calcular la PRA (puntuación de rendimiento aceptable) de cada uno de los principales proveedores de España durante el segundo semestre de 2019.

La PRA de banda ancha fija mide el porcentaje de muestras que igualan o superan una velocidad de descarga de 25 Mbps y que también igualan o superan una velocidad de subida de 3 Mbps. MÁSMÓVIL proporcionó el mayor nivel de constancia de España en banda ancha fija en el segundo semestre de 2019 con una PRA de 81,6 %. Movistar quedó en último lugar con una PRA del 61,9 %.

Constancia de velocidad por proveedor en banda ancha fija

Speedtest Intelligence^® | Segundo semestre de 2019

Proveedor	PRA
MÁSMÓVIL	81,6 %
Orange	75,1 %
Vodafone	73,5 %
Movistar	61,9 %

La PRA de Internet móvil mide el porcentaje de muestras que igualan o superan una velocidad de descarga de 5 Mbps y que también igualan o superan una velocidad de subida de 1 Mbps. Movistar ocupó el primer lugar en constancia de banda ancha móvil con una PRA del 88,9 %, Vodafone obtuvo la puntuación más baja en constancia con una PRA del 79,8 %.

Constancia de velocidad por operador en Internet móvil

Speedtest Intelligence^® | Segundo semestre de 2019

Proveedor	PRA
Movistar	88,9 %
Orange	84,3 %
Yoigo	82,6 %
Vodafone	79,8 %

Madrid lideró las velocidades de banda ancha fija y móvil

Ookla_Fixed-Broadband-Speeds_Spain_0220_es-2
Para estudiar las velocidades de Internet de las diez ciudades más pobladas de España en el segundo semestre de 2019 utilizamos los datos de Speedtest de 2.183.336 pruebas realizadas por los usuarios. Madrid registró las velocidades medias de descarga más altas tanto en banda ancha fija como en Internet móvil.

Las velocidades medias de descarga por banda ancha fija oscilaron entre los 141,87 Mbps de Madrid y los 91,66 Mbps de Las Palmas de la Gran Canaria, una diferencia del 35,4 %. Madrid registró también la velocidad de subida media más alta por banda ancha fija, con 145,08 Mbps. Oviedo ocupó el último lugar en velocidad de subida por banda ancha fija con un 61,4 % menos de velocidad de subida que Madrid.

Oviedo tuvo la menor latencia en banda ancha fija de las ciudades de nuestra lista durante el segundo semestre de 2019, con 15 ms. Málaga registró la latencia más alta, con 28 ms.
Ookla_Mobile-Broadband-Speeds_Spain_0220_es-1
La brecha entre las velocidades más rápidas y más lentas de las ciudades españolas por banda ancha móvil fue similar a la que apreciamos en la banda ancha fija en el segundo semestre de 2019. Madrid volvió a liderar el rendimiento de la banda ancha móvil con una velocidad media de descarga de 44,35 Mbps y una velocidad media de subida de 15,89 Mbps. Las Palmas quedó en último lugar en velocidades de descarga con un 37,9 % menos de velocidad media de descarga que Madrid. Valencia registró la velocidad de subida media más baja por Internet móvil: 13,86 Mbps. Sevilla obtuvo la menor latencia por Internet móvil con 36 ms en el segundo semestre de 2019 y Las Palmas registró la mayor latencia por Internet móvil con 73 ms.

Zaragoza lideró la disponibilidad de 4G en las ciudades españolas más pobladas

Disponibilidad de 4G en las ciudades más grandes de España

Speedtest Intelligence^® | Segundo semestre de 2019

Ciudad	Disponibilidad de 4G
Zaragoza	97,2 %
Valencia	97,1 %
Sevilla	96,8 %
Málaga	96,7 %
Oviedo	95,4 %
Madrid	95,1 %
Las Palmas de la Gran Canaria	95,0 %
Alicante	94,6 %
Bilbao	94,3 %
Barcelona	87,7 %

La disponibilidad de 4G en las ciudades más grandes de España superó el promedio del país, siendo Zaragoza la de mayor disponibilidad de 4G con el 97,2 % de las ubicaciones analizadas. Barcelona tuvo la menor disponibilidad de 4G de nuestra lista, con el 87,7 %.

MÁSMÓVIL fue el proveedor de banda ancha fija más rápido de 6 ciudades

Si nos fijamos específicamente en la puntuación de velocidad en cada una de las ciudades españolas en el segundo semestre de 2019, vemos que MÁSMÓVIL fue el proveedor más rápido en seis ciudades: Málaga, Sevilla, Zaragoza, Madrid, Valencia y Alicante. Adamo, el proveedor fijo más rápido de Barcelona, consiguió la puntuación de velocidad más alta de la lista con 185,29. Vodafone fue el proveedor más rápido en Bilbao y Oviedo.

Rendimiento de la banda ancha fija por operador en las ciudades más grandes de España

Speedtest Intelligence^® | Segundo semestre de 2019

Ciudad	Proveedor	Speed Score^TM
Barcelona	Adamo	185,29
Málaga	MÁSMÓVIL	156,24
Sevilla	MÁSMÓVIL	148,78
Madrid	MÁSMÓVIL	145,83
Bilbao	Vodafone	144,65
Zaragoza	MÁSMÓVIL	144,40
Valencia	MÁSMÓVIL	143,99
Oviedo	Vodafone	143,85
Alicante	MÁSMÓVIL	143,72
Las Palmas	Orange	114,46

Si nos fijamos en los proveedores españoles más rápidos en banda ancha móvil de cada ciudad en el segundo semestre de 2019, Movistar dominó la lista con la puntuación de velocidad más alta en 7 ciudades. Movistar consiguió también la puntuación de velocidad máxima, con 52,04 en Sevilla. Vodafone fue el proveedor de Internet móvil más rápido en Madrid (35,67). Orange fue el proveedor más rápido de Barcelona (35,37) y Oviedo (45,10).

Rendimiento de Internet móvil por operador en las ciudades más grandes de España

Speedtest Intelligence^® | Segundo semestre de 2019

Ciudad	Proveedor	Speed Score^TM
Sevilla	Movistar	52,04
Valencia	Movistar	50,80
Alicante	Movistar	50,36
Málaga	Movistar	48,97
Bilbao	Movistar	48,86
Oviedo	Orange	45,10
Zaragoza	Movistar	40,79
Madrid	Vodafone	35,67
Barcelona	Orange	35,37
Las Palmas	Movistar	31,37

Nos encantará seguir la evolución de estos mercados y estudiar el cambiante panorama del rendimiento de Internet y de la cobertura móvil en Europa. Si desea obtener más información sobre las velocidades fijas y móviles en diferentes mercados, haga clic aquí para leer más información de Ookla.

Nota del editor: Este artículo fue actualizado el 4 de marzo del 2020 que para corregir un error de edición que reportaba cifras incorrectas del PRA móvil.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

About the Author

Maria Gómez

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Ookla Research™ Articles

Maria Gómez | March 18, 2020

Set Yourself Up to Effectively Work from Home or Learn Remotely

If you’ve suddenly found yourself working from home more often or learning remotely, there are a few things you might want to consider to ensure your new workspace has the internet connectivity and speeds you need to work effectively. We also offer some advice on securing your connection and troubleshooting web outages to keep in mind when making your transition from a traditional in-person experience to a home office or classroom.

wfh-explainer-1

1. Understand your home internet needs and capabilities

How to test your internet speed

To begin setting up your home workspace, test your internet speed to make sure your connection is fast enough for your needs. An easy way to test your broadband internet speed at home is by using Speedtest®.

Free Speedtest desktop apps are also available for Windows and Mac, as well as on many other platforms.

speedtest-desktop800

To run a Speedtest, make sure you are connected to the Wi-Fi or ethernet connection you’d like to test, click or tap on the “GO” button and wait a few seconds until your download and upload speeds have been analyzed. You’ll see your speeds at the top along with ping and jitter.

What speeds you need for different tasks

Bandwidth-spectrum

The graphic above illustrates the kind of speeds you need for different activities like video conferencing or uploading large documents.

A download and upload speed of 2 Mbps is sufficient for those who only use email, social media and audio conference calls on one device at a time. For remote work and learning that requires video conferencing or uploading and downloading large documents like videos, average download speeds of 10 Mbps would be preferable. A download speed of 25 Mbps or higher is desirable for those who have multiple people working from home or people using streaming services at the same time.

Keep in mind that internet usage is cumulative. This means that you need to consider all the speed needs that are happening at the same time together: the person in your house who is only sending and receiving emails, the one streaming HD, and the person on video chat (even if they’re all you).

How to get faster internet

If your Speedtest shows your internet connection is not as fast as you need it to be, check to see if you’re running any ongoing downloads or other programs like video chat that might be hogging your bandwidth. Close those programs and test again. If your speeds are still low, reboot your computer, modem and router. You may also want to check the Speedtest Global Index^TM to see the average speeds in your country and how your connection compares.

If your speeds are still not where they should be, this would be a good time to contact your ISP for help or to upgrade your service package. Keep in mind that you may need to upgrade your router to obtain faster speeds.

Get the most out of your Wi-Fi

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Most people are not using a hardwired connection at home, instead they’re using Wi-Fi on their laptops or mobile devices. That’s why getting Wi-Fi right is so important. People are often tempted to use the Wi-Fi connection labeled “5 GHz” because it’s faster. However, 5 GHz has shorter range and is bad at penetrating walls. While 2.4 GHz is slower and can be subject to interference from bluetooth devices, 2.4 GHz Wi-Fi has a longer range and is better at penetrating walls. Choose the connection that’s best for your home Wi-Fi setup and then test your speeds on both 2.4 GHz and 5 GHz to see which one truly works best for you.

2. Secure your connection

For those who deal with sensitive and important data on a daily basis, a secure connection is essential. Multiple companies now rely on Virtual Private Networks (VPNs) to enable their employees to send and receive data across a shared or public network as if their devices were directly connected to a private network.

If you are working from your mobile device, check out Ookla’s recently released Speedtest VPN^TM that ensures your online privacy and security from the convenience of your Speedtest mobile application.

Your company or school may also already have a preferred VPN product they use in the office that you can use at home. If they don’t, there are multiple options beyond Speedtest VPN that you can test in your home office. We recommend browsing through PC Magazine’s VPN reviews to find the VPN that is best for you.

3. How to keep up with outages

Sometimes your internet connection is working just fine and it’s the services you rely on that are having an issue. Bookmark Downdetector to keep up with website and online services outages. Part of the Ookla family of products, this website is your go-to resource to see if others are experiencing issues with the same website or app, which can be more common during periods of increased usage and network congestion.

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Simply type the website or app’s name in the search bar on the home page and click on the search button. You’ll navigate to a page that includes a chart with the number of reports from the last 24 hours, a live outage map where you can see where reports of an outage are coming from, and the most reported problems for the site you searched. You’ll also see comments from other users with the same problems at the bottom of the page.

Remote work and learning requires some adjustment, but with the proper internet setup, you can enjoy the flexibility as much as you enjoy the lax dress code. Visit our Frequently Asked Questions page if you need more information about internet speeds.

About the Author

Maria Gómez

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Maria Gómez | March 31, 2020

Exploring Internet Performance in Malaysia

Internet performance in Malaysia as a whole is similar to performance in other major Southeast Asian markets, but performance within Malaysia varies greatly at the state and city level. This article explores the current state of Malaysia’s fixed broadband and mobile network performance, including data on: internet speeds, latency and 4G Availability at the country level. We include information on how Malaysia compares to major Southeast Asian countries and examines performance variations across Malaysian states and cities during Q3-Q4 2019.

Malaysia’s fixed broadband ranks third in Southeast Asia

Ookla_Fixed_Speeds_Chart_Malaysia_0320
We compared Malaysia’s fixed broadband performance at the country level to other major markets in Southeast Asia during Q3-Q4 2019. Singapore ranked first on our list for both download and upload speeds over fixed broadband with a mean download speed of 191.89 Mbps and a mean upload speed of 199.32 Mbps. Malaysia ranked third for download speed with a mean speed of 76.69 Mbps. Indonesia had the slowest mean download and upload speeds over fixed broadband during this period. At 20.49 Mbps, Indonesia’s mean download speed was 836.6% slower than that of Singapore.

Thailand showed the highest increase in mean download speed over fixed broadband during Q3-Q4 2019 at 59.4%. Vietnam, the Philippines and Malaysia had more modest increases in mean download speed at 11.8%, 11.3% and 9.1%, respectively. Indonesia followed Malaysia with a 5.4% increase in mean download speed over fixed broadband. Singapore’s mean download speed increased only by 4.2% during this period.

Speedtest data for latency in major Southeast Asian markets during Q3-Q4 2019 revealed Vietnam had the lowest latency on the list at 9 ms. Singapore was second at 11 ms, Malaysia was in a less favourable fifth place with a latency of 24 ms, followed only by the Philippines with the highest latency on the list at 34 ms.

Malaysia ranks fourth in Southeast Asia for mobile broadband download speed

Ookla_Mobile_Speeds_Chart_Malaysia_0320
During Q3-Q4 2019, Singapore had the fastest mean download speed on mobile in major Southeast Asian markets at 52.28 Mbps, followed by Vietnam at 26.28 Mbps. Malaysia ranked fourth for mean download speed over mobile with 22.12 Mbps, while Indonesia was last with 12.65 Mbps.

Rankings for mean upload speed over mobile during Q3-Q4 2019 followed almost the same rankings as we saw for download speed with Singapore at the top of the list at 19.62 Mbps. Malaysia ranked fourth with a mean upload speed of 11.40 Mbps over mobile. In this category, the Philippines ranked last with a mean upload speed of 7.12 Mbps on mobile.

Thailand experienced the largest increase in mobile download speed during Q3-Q4 2019 at 28.7%. Vietnam followed closely with an increase of 23.5% in mean download speed. Malaysia was third with an increase of 11.8% in mean download speed on mobile broadband, only slightly better than the 6.4% increase in mean download speed in the Philippines.

Malaysia was second only to the Philippines for mobile latency during Q3-Q4 2019 at 29 ms. Thailand had the highest latency on this list at 52 ms.

How Malaysian mobile operators are preparing for 5G

Malaysian mobile operators spent the better half of 2019 conducting 5G field trials and signing multiple memorandums of understanding (MoUs) with infrastructure vendors in preparation for commercial deployments.

In February 2019, Maxis and Huawei signed an MoU under which the two companies agreed to collaborate on 5G field trials. By October, the two companies inked a deal ensuring a full-fledged deployment of 5G equipment and services, which also involves modernizing the existing LTE infrastructure supplied by Huawei.

Similarly, U Mobile and ZTE followed up with an MoU in March, but the operator signed a three-year contract with Nokia in which the vendor will supply Single RAN and transport infrastructure, paving the way towards commercial 5G rollouts.

According to the Malaysian Communications and Multimedia Commission (MCMC), 5G commercial rollouts are projected for Q3 2020 using spectrum allocations in the 700MHz, 3.5GHz and 26GHz-28GHz millimeter wave frequency bands.

In January 2020, numerous 5G related announcements were made by Malaysian operators. Telekom Malaysia and Digi Telecommunications announced a 5G demonstration project during which the two operators will be exploring both mobile and fixed 5G use cases. Under this project, Digi will operate Radio Access and Core network while leveraging fiber backhaul provided by Telekom Malaysia. The two operators also explored 5G network sharing possibilities. In parallel, Telekom Malaysia and U Mobile joined forces to explore network sharing opportunities both with shared and dedicated spectrum licenses. This will help the two operators better understand the economic and technological efficiencies associated with 5G network sharing.

We have been tracking the progress of 5G testing across Malaysia using Speedtest data and have seen multiple operators achieve download speeds over 1 Gbps, upload speeds over 100 Mbps and single-digit latency. Celcom and Maxis have successfully conducted 5G MOCN (Multi Operator Core Network) limited trials, reaching peak download speeds of over 1.1 Gbps. MOCN functionality allows two or more operators to use the same radio access network while maintaining individual network cores. During the same month, Telekom Malaysia successfully tested standalone 5G using aggregated 700MHz and 3.5GHz achieving a downlink throughput of 1.5 Gbps.

Selangor had the fastest fixed broadband in Malaysia

We explored internet speeds and 4G Availability in Malaysia’s 13 states and 3 federal territories using Speedtest data during Q3-Q4 2019.
Ookla_Malaysia_States_Fixed-Broadband-Speeds_0320
Selangor had the fastest mean download and upload speeds on fixed broadband during Q3-Q4 2019, as well as having the lowest latency (14 ms). Mean download speeds on fixed broadband ranged from a high of 91.83 Mbps in Selangor to a low of 36.62 Mbps in Kedah, a 60.1% difference. Selangor’s mean upload speed over fixed broadband was 57.89 Mbps while Kelantan had the slowest mean upload speed over fixed broadband at 24.93 Mbps. Labuan had the highest latency at 69 ms over fixed broadband during this period.
Ookla_Malaysia_States_Mobile-Speeds_0320
The difference between fastest and slowest speeds on mobile broadband was smaller than that of fixed broadband. Sarawak led the group with the fastest mean download and upload speeds on mobile broadband at 25.71 Mbps and 12.31 Mbps, respectively. Perlis was slowest with a mean download speed of 16.49 Mbps, a 35.9% difference. Kelantan had the slowest mean upload speed on mobile at 9.77 Mbps. Latency rankings over mobile were very different among the states and territories than those for speeds. The Federal Territory of Putrajaya had the lowest mobile latency during Q3-Q4 2019 at 33 ms. Sarawak had the highest mobile latency at 59 ms during this period.

4G dominates throughout Malaysia

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The map above illustrates the best available mobile technologies throughout the country of Malaysia as represented in Speedtest data. We saw 4G available in most parts of Malaysia that were tested, especially in the western coast of the Malaysian peninsula. The second most prevalent signal was 3G, often found at the edges of places where 4G is more readily available. 2G is the least available signal and is found mostly in East Malaysia, near Brunei. 5G is currently not commercially available in the country, but deployments are expected by Q3 2020.
Ookla_Malaysia_States_4G-Availability_0320
The Federal Territory of Kuala Lumpur had the highest 4G Availability with 97.6% of tested locations showing access to 4G during Q3-Q4 2019. Pahang had the lowest 4G Availability at 66.8%.

Kuala Lumpur was fastest city for fixed broadband

Speedtest data on internet speeds and 4G Availability in Malaysia’s 10 largest cities during Q3-Q4 2019 revealed a stark difference in speeds between cities on fixed broadband. The nation’s capital of Kuala Lumpur led the group with the fastest mean download and upload speeds on fixed broadband at 82.38 Mbps and 53.96 Mbps, respectively. George Town had the slowest mean download speed on fixed broadband at 39.47 Mbps, 52.1% slower than Kuala Lumpur. Ipoh was last for mean upload speed over fixed broadband at 30.27 Mbps, 43.9% slower than Kuala Lumpur.
Ookla_Malaysia_Cities_Fixed-Broadband-Speeds_0320

Kuala Lumpur came on top once again with the lowest mean latency over fixed broadband on the list at 17 ms during Q3-Q4 2019. Kota Kinabalu showed the highest mean latency over fixed broadband at 58 ms.

Nusajaya ranks first among cities for mobile broadband

Differences in speed on mobile broadband were not as stark as those on fixed broadband for Malaysia’s ten largest cities during Q3-Q4 2019. First-place Nusajaya showed a mean download speed on mobile of 28.10 Mbps, followed closely by Kuantan at 26.51 Mbps. Alor Setar ranked last with a mean download speed of 19.05 Mbps, a 32.2% difference from Nusajaya.
Ookla_Malaysia_Cities_Mobile-Speeds_0320
Upload speeds on mobile showed a very different ranking from download speeds with Kota Kinabalu first with a mean upload speed of 13.18 Mbps. Kuala Lumpur was second to last at 11.79 Mbps, followed only by Seremban with a mean upload speed of 11.27 Mbps.

Latency over mobile was higher than latency over fixed for most cities during Q3-Q4 2019. First place Seremban had the lowest latency at 35 ms. Kota Kinabalu was last at 53 ms.

We’ll continue to follow Malaysia’s internet speeds, mobile performance and 5G deployments. If you’d like to learn more about internet speeds in Southeast Asia and other markets around the world, click here to read more insights from Ookla.

Editor’s note: This article was updated on March 31 to correct a typo in the second paragraph that incorrectly identified Malaysia’s mean download speed.

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Maria Gómez

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Maria Gómez | April 14, 2020

Can’t Connect? The Most Significant Online Service Outages in Q1 2020

“We’re experiencing problems at the moment” became an all-too-familiar phrase during the first three months of 2020. As we continue with our series of most significant outages across the globe, this article examines major web and online service outages from Q1 2020 using Downdetector® data. Outages came under increased scrutiny as COVID-19 spread and more people began working or studying from home, gaming, video conferencing and using more online services than ever before. However, we saw significant outages both before and after this time. The six categories of outages we’re highlighting here are: collaboration platforms, gaming, telecom operators, streaming services, social media and financial institutions.

Collaboration platforms

Google Drive (January 27, 2020): 24,558 outage reports at peak

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Users of Google’s popular file storage and synchronization service rushed to Downdetector when receiving the following error message: “Google Docs encountered an error. Please try reloading this page, or coming back to it in a few minutes.” on January 27. The outage reportedly lasted an hour and Downdetector received 24,558 reports during the peak fifteen minutes of the outage. Most reports originated from the US, but users also reported problems in Germany, Japan, Mexico, the Netherlands and the UK.

Zoom (March 20, 2020): 1,483 reports at peak

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Video conferencing software like Zoom has become an important tool to communicate. Amid an increase in volume, Zoom users, mostly in the U.S., reported an outage on March 20 that left people unable to access the service or make calls. The service also experienced a smaller outage on March 5 with 586 reports at the peak. Both outages lasted approximately two hours.

Microsoft Teams (March 16): Multiple outages

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Microsoft Teams experienced a worldwide outage on March 16. The collaboration platform that streamlines communication in an organization was reportedly down for users in Germany, the Netherlands, Sweden and the U.S. The duration of the outage varied by country, but lasted more than six hours in most and recurred in the Netherlands for a period on March 17. Teams also experienced a significant outage over the span of five hours on February 2 when 9,386 users in the U.S. reported problems at the peak.

Gaming

Steam (multiple outages)

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Steam suffered nine major outages during Q1 2020 (seven of which are pictured above), according to reports from users in Germany, the U.K. and the U.S. The largest outage took place on February 18 when the gaming platform was down for about three hours and 14,955 users reported issues at the peak of the outage. Steam users rushed to Downdetector again on March 17, which was Steam’s second largest outage with 11,585 reports at the peak of the outage. The two subsequent Tuesdays also proved problematic for Steam with 6,931 outages during the peak on March 24 and 4,440 outages during the March 31 peak.

Call of Duty (March 15): 7,761 outages at peak

4-Call-of-Duty
Users in the U.S. reported multiple Call of Duty outages during Q1 2020. The largest outage took place on March 15, with 7,761 reports at the peak of an outage that primarily affected the server connection of the gaming platform. Gamers were unable to play with friends for about four hours that day. On March 17, Call of Duty had a smaller outage with 3,549 reports at peak.

Fortnite (March 17): 3,998 reports at peak

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On March 17, Fornite tweeted “We’re currently investigating issues with logins, matchmaking, the Item Shop, and other Fortnight services. We’ll provide an update when these are resolved,” after users reported having problems with the gaming platform. Users were unable to access Fornite for about four hours that day. Most of the reports came from France, Germany, Japan, the Netherlands, Spain, the U.K. and the U.S.

Telecom providers

Italy

TIM Italy (March 12): 2,667 reports at peak

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Users throughout Italy flooded Downdetector with reports of problems with their mobile internet connections on March 12. The outage lasted close to an hour and showed 2,667 reports at the peak of the outage. TIM had a smaller outage the day before with 1,337 reports at the peak of the outage.

Vodafone Italy (February 14th): 1,733 reports at peak

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Vodafone users in Italy reported having problems with their mobile service on February 14. The outage lasted four hours and peaked at 1,733 reports. Users also reported problems with their mobile internet connection.

United States

Comcast (January 23): 39,638 reports at peak

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The U.S. internet service provider experienced a major outage on January 23. The outage lasted for two hours with 39,638 reports at the peak of the outage. Weeks later, the service experienced a smaller outage on March 3 with 1,124 reports during the peak.

United Kingdom

Virgin Media (March 4-5): 4,348 reports at peak

9-Virgin-UK
Users in the U.K. reported their internet service was not working during Virgin Media’s outage starting on March 4 and continuing through March 5. The outage peaked on March 5 when 4,348 users reported issues.

Social Media

Twitter (February 7): 11,542 reports at peak

The largest social media outage in Q1 2020 belonged to Twitter. On February 7, users in the Twitterverse were unable to tweet, retweet or like tweets for about two hours. Over 11,500 U.S. users reported problems during the peak of the outage. Users in Germany, Japan and the U.K. also reported problems with the platform.

Facebook (January 24-25): 3,718 reports at peak

Facebook users reported problems with the site on Downdetector starting on January 24. Most users reported problems with their newsfeed or the inability to log in to the social media platform. At the peak of the outage, there were 3,718 reports from users in the U.S. Users in Germany and the U.K. also reported problems that day. Users were still experiencing issues through January 25.

Streaming Services

Streaming-bar-outages

Hulu (March 20): 4,017 reports at peak

People hoping to binge-watch their favorite shows while in quarantine were disappointed to find Hulu was down on March 20. Users complaints on Downdetector included not being able to log in or of the player not working properly. The outage lasted approximately two hours.

Disney+ (January 6): 1,710 reports at peak

Disney + experienced an outage at the beginning of Q1 2020 that reached 1,710 reports at the peak. For an hour, users in the U.S. reported they were unable to log in to the platform.

Netflix (March 25): 1,690 reports at peak

For two hours on March 25, thousands of Netflix users were unable to stream their favorite shows. At the peak of Nexflix’s biggest outage in Q1 2020, 1,690 users reported problems in the U.S.

Funimation (March 25): 1,191 reports at peak

Anime lovers in the US reported problems with Funimation towards the end of Q1 2020. Most users complained of not being able to log in to the service for about an hour that day. There were 1,191 reports at the peak of the outage.

Financial Services

Robinhood (multiple outages)

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Robinhood had multiple fumbles during Q1 2020, leaving users frustrated with the financial service. The most significant outage took place on March 2 with 14,429 reports at the peak of the outage. Robin Hood experienced additional outages on March 3 and March 9 with 3,538 and 3,119 reports during the respective peaks.

Is an outage disrupting your day? You’re not alone. Find out if there’s an outage and bond with other frustrated users on Downdetector and read about other significant outages here.

Editor’s note: This article was updated on April 14 to clarify the Steam section and related graphic.

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Maria Gómez

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Maria Gómez | June 23, 2020

Investigating the Gaming Experience in Indonesia

Bahasa Indonesia

Gaming is a fast-growing industry in Indonesia with millions of daily players. However, latency, a key metric for a high-quality gaming experience, is not equal across the country. And while most games are played on mobile devices, the fixed broadband networks that support console and PC games often show a much lower latency in many areas. Today we’re examining latency on both fixed broadband and mobile at the country, province and city level in Indonesia to see where players are most likely to have smooth gameplay with less lag.

Latency (or ping) is the reaction time of a connection and it is measured in milliseconds. For the best gaming experience, users should expect their latency to be 59 ms or less. Latency when gaming can vary, depending on the servers connected to, and connecting to a server within a gamer’s own region is preferred. Speedtest tests to the closest, lowest-latency server — often within the same population center as the user.

Telkom offered lowest latency in Q1 2020

ookla_Indonesia_mobile_fixed_latency_0620

During Q1 2020, Indonesia’s mean latency on fixed broadband was 20 ms. On mobile, mean latency was 42 ms. At the country level, fixed broadband providers in Indonesia showed a range of latency between 16 ms and 35 ms during Q1 2020. Telkom had the lowest latency on fixed broadband at 16 ms. MyRepublic followed closely with 17 ms. Biznet and First Media had the highest latency at 24 ms and 35 ms, respectively.
ookla_Indonesia_fixed_provider_latency_chart_0620-

Telkomsel and 3 had the lowest latency on mobile at 36 ms. Mean mobile latency on IM3 Ooredoo, XL and Smartfren ranged between 36 ms and 48 ms during this period.
ookla_Indonesia_mobile_provider_latency_chart_0720_en

Internet performance stayed consistent during the pandemic

Internet speed also matters when gaming. We’ve been using data from Speedtest Intelligence® to track internet speeds at a global level during the pandemic, and Indonesia’s mobile and fixed broadband speeds have largely been consistent with pre-pandemic performance.
ookla_Indonesia_performance_0620

The volume of users taking a Speedtest increased dramatically on both fixed and mobile between the weeks of March 9 and April 13, 2020 as people adjusted to new internet usage patterns during the pandemic. Test volume started decreasing after the week of April 13.
ookla_Indonesia_volume_change_0620

Bandung had lowest latency on fixed broadband, Bekasi on mobile

Looking at fixed and mobile latency in the five largest cities in Indonesia during Q1 2020, we found slight variation in fixed broadband latency and a wider spread on mobile.
Ookla_Indonesia_cities_latency_0620

Bandung, a city in West Java, showed the lowest fixed broadband latency of the group at 15 ms during Q1 2020. Surabaya and Bekasi had the highest latency at 22 ms. The biggest improvement on fixed broadband latency was seen in Medan, which showed a decrease in fixed broadband latency from 32 ms in Q1 2019 to 20 ms in Q1 2020.

The city of Bekasi, located west of Jakarta, had the lowest mobile latency at 32 ms during Q1 2020, followed closely by Bandung.

We saw significant improvements on mobile latency in all five cities when comparing Q1 2019 to Q1 2020. Most notably, mobile latency in Medan improved from 72 ms in Q1 2019 to 51 ms in Q1 2020.

East and Central Kalimantan had lowest fixed broadband latency

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An analysis of latency on fixed broadband in Indonesia’s 34 provinces during Q1 2020 revealed that all provinces had mean latencies within the acceptable range for online gaming. Latency on fixed broadband ranged from 16 ms in East Kalimantan and Central Kalimantan to 38 ms in Gorontalo.

Banten had lowest mobile latency during Q1 2020

Ookla_Indonesia_province_mobile_latency_0620-2

Mean latency on mobile showed a much wider range among Indonesia’s provinces in Q1 2020 than we saw on fixed broadband. Mobile latency during this period ranged from a low of 33 ms in Banten to a high of 116 ms in North Maluku.

Internet performance looks to be strong and improving in many parts of Indonesia, which is essential to a good gaming experience. We look forward to seeing if the lagging provinces catch up in the near future. To learn more about how other Asian countries’ internet performance compares to Indonesia, visit the Speedtest Global Index^TM.

Editor’s note: This article was updated on July 16, 2020 to correct an error in the latency by provider section.

Meneliti Pengalaman Bermain Game di Indonesia

Industri game adalah salah satu bidang yang berkembang pesat di Indonesia dengan jutaan pemain setiap harinya. Namun, latensi, patokan utama untuk pengalaman bermain game berkualitas tinggi, belum tersebar secara merata di negara ini. Meskipun sebagian besar game dimainkan pada perangkat seluler, jaringan broadband tetap yang mendukung game konsol dan PC sering menunjukkan latensi yang jauh lebih rendah di banyak wilayah. Kini, kami sedang memeriksa latensi pada broadband tetap dan seluler di tingkat negara, provinsi, dan kota di Indonesia untuk melihat di wilayah mana pemain dapat bermain dengan lancar dengan hanya mengalami sedikit jeda.

Latensi (disebut juga ping) adalah waktu reaksi koneksi yang diukur dalam milidetik. Untuk mendapatkan pengalaman bermain game terbaik, pengguna setidaknya perlu mengharapkan latensi sebesar 59 ms atau kurang. Latensi saat bermain game dapat bervariasi, tergantung pada server yang terhubung. Selain itu, menghubungkan ke server di dalam wilayah pemain game sendiri lebih disukai. Speedtest menguji ke server terdekat dengan latensi terendah—sering kali dalam pusat populasi yang sama dengan pengguna.

Telkom menunjukkan latensi terendah di Q1 2020

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Selama Q1 2020, latensi rata-rata Indonesia pada broadband tetap adalah 20 ms. Sedangkan pada broadband seluler, latensi rata-rata adalah 42 ms. Pada tingkat negara, penyedia layanan broadband tetap di Indonesia menunjukkan latensi dalam kisaran antara 16 ms hingga 35 ms selama Q1 2020. Telkom memiliki latensi terendah sebesar 16 ms pada broadband tetap. Kemudian disusul oleh MyRepublic dengan 17 ms. Biznet dan First Media memiliki latensi tertinggi, masing-masing sebesar 24 ms dan 35 ms.

ookla_Indonesia_fixed_provider_latency_chart_0620id

Telkomsel dan 3 memiliki latensi terendah pada ponsel di 36 ms. Selama periode ini, latensi rata-rata IM3 Ooredoo, XL, dan Smartfren berkisar antara 36 ms hingga 48 ms.

ookla_Indonesia_mobile_provider_latency_chart_0720_id

Kinerja internet tetap konsisten selama pandemi

Kecepatan internet juga menjadi hal yang sangat penting saat bermain game. Kami telah menggunakan data dari Speedtest Intelligence® untuk melacak kecepatan internet di tingkat global selama pandemi. Hasilnya, kecepatan broadband seluler dan tetap di Indonesia sebagian besar konsisten dengan kinerja pra-pandemi.

ookla_Indonesia_performance_0620id

Volume pengguna yang menggunakan Speedtest pada broadband seluler dan tetap meningkat drastis antara minggu 9 Maret hingga 13 April 2020 ketika banyak orang menyesuaikan diri dengan pola penggunaan internet baru selama pandemi. Volume pengujian mulai menurun setelah minggu 13 April.

ookla_Indonesia_volume_change_0620id

Bandung memiliki latensi terendah pada broadband tetap, sedangkan Bekasi pada broadband seluler

Berkaca pada latensi tetap dan seluler di lima kota terbesar di Indonesia selama Q1 2020, kami menemukan sedikit variasi pada latensi broadband tetap dan variasi yang lebih luas pada latensi seluler.

Ookla_Indonesia_cities_latency_0620-1

Bandung, sebuah kota di Jawa Barat, menunjukkan latensi broadband tetap terendah dalam kelompoknya sebesar 15 ms pada Q1 2020. Surabaya dan Bekasi memiliki latensi tertinggi sebesar 22 ms. Peningkatan terbesar dalam hal latensi broadband tetap terlihat di Medan, yang menunjukkan penurunan latensi broadband tetap dari 32 ms pada Q1 2019 menjadi 20 ms pada Q1 2020.

Kota Bekasi, yang terletak di sebelah barat Jakarta, memiliki latensi seluler terendah sebesar 32 ms selama Q1 2020, diikuti oleh Bandung.

Saat membandingkan Q1 2019 hingga Q1 2020, kami melihat peningkatan latensi seluler signifikan di kelima kota tersebut. Paling mencolok, latensi seluler di Medan meningkat dari 72 ms pada Q1 2019 menjadi 51 ms pada Q1 2020.

Kalimantan Timur dan Kalimantan Tengah memiliki latensi broadband tetap terendah

Ookla_Indonesia_province_fixed_latency_0620id-1

Analisis latensi pada broadband tetap di 34 provinsi di Indonesia selama Q1 2020 menunjukkan bahwa semua provinsi memiliki latensi rata-rata dalam kisaran yang dapat diterima untuk bermain game online. Latensi broadband tetap berkisar antara 16 ms di Kalimantan Timur dan Kalimantan Tengah hingga 38 ms di Gorontalo.

Banten memiliki latensi seluler terendah selama Q1 2020

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Latensi seluler rata-rata menunjukkan kisaran yang jauh lebih luas di antara provinsi-provinsi Indonesia pada Q1 2020 dibanding yang kami lihat pada broadband tetap. Latensi seluler selama periode ini berkisar antara 33 ms di Banten (terendah) hingga 116 ms di Maluku Utara (tertinggi).

Kinerja internet terlihat sangat baik dan meningkat di berbagai daerah di Indonesia. Hal ini penting untuk pengalaman bermain game yang baik. Kami berharap dapat melihat provinsi yang tertinggal mampu mengejar dalam waktu dekat. Untuk mempelajari lebih lanjut tentang kinerja internet negara-negara Asia lainnya dibandingkan dengan Indonesia, kunjungi Indeks Global Speedtest^TM.

Catatan editor: Artikel ini diperbarui pada 16 Juli 2020 untuk memperbaiki kesalahan dalam latensi oleh bagian penyedia.

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Maria Gómez

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Maria Gómez | July 14, 2020

The Most Significant Online Service Outages in Q2 2020

“Try again later” was a phrase that frustrated users all over the world during the multiple online service outages in Q2 2020. This article is the third installment in our quarterly series tracking the most significant web and online service outages. Analyzing Downdetector® data from Q2 2020, we focused on user-reported service disruptions in five categories: social media, communications service providers, collaboration platforms, gaming and financial institutions.

Social media

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Snapchat (April 8, 2020): 93,671 reports at peak

Snapchat users began to report problems with the mobile app early on April 8. At the peak of outage reports, there were 93,671 reported issues in the U.S in one 15-minute period. User reports rolled in over a total period of approximately two hours. Users in the United Kingdom and the Netherlands also reported problems with Snapchat during the same time period.

TikTok (May 6, 2020): 49,701 reports at peak

Many U.S. and U.K. users of the popular video-based social media platform struggled to log into their accounts on May 6. Over 49,000 users in the U.S. reported problems logging in, viewing and uploading videos to TikTok that evening.

Tinder (June 12, 2020): 6,967 reports at peak

Users of the mobile dating app Tinder rushed to Downdetector when they encountered problems logging in, sending and receiving messages on the morning of June 12. Almost 7,000 users from the U.S. reported problems with the app, and issues were also reported in the U.K. and Germany.

Communications service providers

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T-Mobile (June 15, 2020): 113,980 reports at peak

U.S. mobile operator T-Mobile suffered a major outage on June 15. Customers reported problems with their mobile phone service, mobile internet connection and their ability to text friends and family. Reports came in over a period of almost ten hours that evening, peaking with 113,980 reports in one 15-minute period. Other mobile network operators also received a significant volume of problem reports that day as their own customers were unable to reach T-Mobile customers, leading to perceived service issues.

U.K. Mobile Operators: Virgin Media (April 27), TalkTalk (May 29) and Vodafone (June 9)

U.K. telecom providers Virgin Media, TalkTalk and Vodafone each struggled with outages in Q2 2020. Virgin Media UK customers rushed to Downdetector on April 27 when they started having problems with their service. Users reported problems throughout the day over a period of about six hours. About 77% of Downdetector reports cited a problem with their cable internet service. The outage had multiple peaks during the day, with 40,397 reports during the highest peak.

TalkTalk users reported problems with their internet connection on May 29, with a peak of 31,942 user reports. According to Downdetector data, the majority of reports came from Manchester, London, Glasgow and Birmingham.

On June 9, Vodafone UK experienced a smaller, but not insignificant outage. During the outage, 94% of Downdetector problem reports cited issues with the mobile network service. At the peak of reported issues, 9,686 Downdetector users reported problems with the network.

Telcel (May 27, 2020): 5,091 reports at peak

Customers of Mexican operator Telcel reported problems with their network on May 27. Over 5,000 reports were recorded during the peak of problem reporting, 95% of which were about Telcel’s mobile network. Most reports came from Mexico City.

Collaboration platforms

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Zoom (May 17, 2020): 7,523 reports at peak

Video conferences and virtual dates were interrupted on May 17 when Zoom experienced problems in multiple countries. Downdetector measured a peak of 7,523 user-reported issues in one 15-minute period in the U.S., but the outage was also felt in Europe. Most users reported problems with the video conferencing feature of the online service.

Slack (May 12, 2020): 4,163 reports at peak

The popular business communication provider Slack experienced a disruption in their service on May 12, with a peak of 4,163 user-reported issues in 15 minutes. Most users who reported problems on Downdetector were located in San Francisco, Los Angeles, San Jose, and Seattle. Most reports pointed to problems connecting to the online service.

Office 365 (June 14, 2020): 2,056 reports at peak

On June 14, Australian users of Microsoft’s subscription service Office 365 reported issues, with a peak of 2,056 over 15 minutes. Users were unable to log into any of the Office 365 apps and experienced problems connecting to the server. Users in New Zealand also reported issues that day.

Gaming

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Call of Duty (April 12, 2020): 46,278 reports at peak

U.S. players of Call of Duty were unable to connect to the game’s servers on April 12. Users from Dallas, Chicago, Houston, Philadelphia and New York City flooded Downdetector with reports when they encountered problems with the game. At the peak of Downdetector reports, more than 46,000 users reported issues.

Financial institutions

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BBVA Bancomer (June 10, 2020): 1,198 reports at peak

On June 10, customers of BBVA Bancomer in Mexico reported issues with their online banking service. More than 1,000 reports were recorded at the peak of reporting, with many users unable to log in or use the app over a period of approximately four hours The majority of reported issues came from Mexico City, Guadalajara and Monterrey.

Want to know when an online service is down? Keep up with outages by visiting Downdetector.

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Maria Gómez

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Ookla Research™ Articles

Maria Gómez | July 28, 2020

Exploring the Online Gaming Experience in Latin America

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Online gaming is on the rise in Latin America and all over the world. This is creating a demand for lower-latency network connections so gamers can enjoy a seamless, lag-free gameplay experience. According to data from Speedtest Intelligence® during Q2 2020, latency varied greatly across both countries and cities in the five most robust economies in Latin America, providing some gamers with an unexpected advantage. Read on for details about latency on mobile and fixed broadband in Argentina, Brazil, Chile, Colombia and Mexico to see where users are likely to have the best gaming experience both nationwide and in each country’s most populous cities.

Latency, the reaction time of a connection, is a key metric in gaming. For the best gaming experience, users should look for a latency of 59 ms or less. The data below provides the mean latency for each location. Mobile latency is applicable for games played on mobile devices, while latency on fixed broadband measures latency while playing PC and console games.

Brazil had lowest latency on fixed broadband, Argentina on mobile

Ookla_Latin_America_latency_countries_0720_en

Gamers in Brazil enjoyed the lowest mean latency on fixed broadband during Q2 2020 at 19 ms. Brazil was followed by Chile, Mexico and Argentina. Colombia had the highest latency on fixed broadband during this period at 43 ms.

Recent investments in fiber all across the region resulted in improved latencies when comparing Q2 2019 and Q2 2020. Brazil showed the biggest improvement in fixed broadband latency compared to Q2 2019, decreasing from 23 ms in Q2 2019 to 19 ms in Q2 2020. Latency in Mexico also decreased, dropping from 34 ms in Q2 2019 to 31 ms in Q2 2020. The other three countries on our list experienced little to no change in latency on fixed broadband between Q2 2019 and Q2 2020.

There was less variation between countries in mobile latency during Q2 2020. Argentina had the best latency on mobile at 40 ms, followed closely by Chile at 41 ms. Colombia had the highest mobile latency during this period at 47 ms.

Mexico experienced the largest improvement in their mobile latency when comparing Q2 2019 to Q2 2020. Mobile latency improved from 57 ms in Q2 2019 to 44 ms in Q2 2020. The other countries on our list saw smaller improvements in their mobile latency during this period. In Chile, mobile latency actually increased year over year, from 38 ms in Q2 2019 to 41 ms in Q2 2020.

Deployments of 5G in the region have recently begun, including the launch of 5G DSS technology in Brazil. Though the technology is still fairly new to Latin America, it has the potential to radically improve latency over what 4G-capable devices currently offer.

Internet speeds increased during the pandemic

Having a fast internet connection is also important to gamers. We’ve been using data from Speedtest Intelligence to track internet performance at a global level during the pandemic. While some countries experienced a dip in speeds in March, on the whole, internet speeds on fixed broadband have increased in Argentina, Brazil, Chile, Colombia and Mexico since the baseline week of March 2, 2020. Except for Chile, these countries have also experienced an increase in mobile speeds, ranging from a 2% increase in Colombia to a 19% increase in Mexico.

São Paulo had lowest fixed broadband latency, tied with Buenos Aires on mobile

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Fixed broadband latency in some of Latin America’s largest cities ranged from Guadalajara’s 17 ms to 45 ms in Cali. Guadalajara, São Paulo and Rio de Janeiro had the lowest fixed broadband latencies on our list during Q2 2020 at 17 ms, 18 ms and 20 ms, respectively. The Colombian cities of Bogotá, Medellín and Cali showed the highest latencies over fixed broadband on our list at 38 ms, 40 ms and 45 ms, respectively. All cities on this list still showed fixed broadband latencies below 59 ms, the recommended measurement for a smooth gaming experience.

When comparing year-over-year results from Q2 2019, we saw increases in fixed broadband latency in almost all cities in Q2 2020. Cali was the only city on the list where latency improved, down from 49 in Q2 2019 to 45 ms in Q2 2020.

São Paulo and Buenos Aires tied for the lowest mobile latency on our list during Q2 2020 at 31 ms. Rio de Janeiro followed at 35 ms, respectively. Brasília, Cali and Medellín took the last three places on the list with mobile latencies of 43 ms, 48 ms and 51 ms, respectively.

Mexico City’s and São Paolo’s mobile latencies improved significantly in Q2 2020 compared to Q2 2019. Mexico City’s mobile latency decreased from 53 ms to 37 ms during the same period. In São Paolo, mobile latency decreased from 40 ms in Q2 2019 to 31 ms in Q2 2020. Only one city on our list did not show an improvement in mobile latency when comparing Q2 2019 to Q2 2020 — Santiago, where mobile latency increased from 36 ms to 40 ms during this period.

Devoted gamers in Latin America will be glad to hear that Internet speeds and mobile latency are improving in many parts of Latin America. We look forward to seeing if fixed broadband latency makes it to the next level in the near future. If you’re interested in learning more about internet performance in other parts of the world, visit Ookla Research^TM.

Exploramos la experiencia de juegos en línea en América Latina

Los juegos en línea están en aumento en América Latina y en todo el mundo. Esto crea una demanda de conexiones de red con latencia más baja para que los jugadores puedan disfrutar una experiencia de juego sin demoras ni problemas. Según los datos de Speedtest Intelligence® durante el segundo trimestre de 2020, la latencia varió mucho entre ambos países y ciudades en las cinco economías más sólidas de América Latina, lo que les da a algunos jugadores una ventaja inesperada. Lea los detalles sobre la latencia en banda ancha móvil y fija en Argentina, Brasil, Chile, Colombia y México para ver qué usuarios es probable que tengan la mejor experiencia de juego en toda la nación y en las ciudades más pobladas del país.

La latencia, el tiempo de reacción de una conexión, es una métrica clave en el juego en línea. Para lograr la mejor experiencia de juego en línea, los usuarios deben buscar una latencia de 59 ms o menos. Los datos siguientes indican la latencia media para cada ubicación. La latencia móvil se aplica a los juegos que se juegan en dispositivos móviles, mientras que la latencia de banda ancha fija se mide cuando se juega en consolas y computadoras.

Brasil tiene la latencia más baja en banda ancha fija y Argentina, en móvil

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Los jugadores en Brasil disfrutaron la latencia media más baja en banda ancha fija durante el segundo trimestre de 2020 con 19 ms. A Brasil, lo siguieron Chile, México y Argentina. Colombia tuvo la latencia más alta en banda ancha fija durante este período con 43 ms.

Las inversiones recientes en cable de fibra óptica en toda la región dieron como resultado mejores latencias cuando comparamos el segundo trimestre de 2019 y el segundo trimestre de 2020. Brasil mostró una gran mejora en la latencia de banda ancha fija en comparación con el segundo trimestre de 2019, que disminuyó de 23 ms en el segundo trimestre de 2019 a 19 ms en el segundo trimestre de 2020. La latencia en México también cayó de 34 ms en el segundo trimestre de 2019 a 31 ms en el segundo trimestre de 2020. Los otros tres países de nuestra lista no experimentaron prácticamente ningún cambio en la latencia de banda ancha fija entre el segundo trimestre de 2019 y el segundo trimestre de 2020.

Hubo una variación entre los países en la latencia móvil durante el segundo trimestre de 2020. Argentina tuvo la mejor latencia móvil en 40 ms, seguido por Chile con 41 ms. Colombia tuvo la latencia móvil más alta durante este período con 47 ms.

México experimentó la mejora más amplia en su latencia móvil cuando se compara el segundo trimestre de 2019 y el segundo trimestre de 2020. La latencia móvil mejoró de 57 ms en el segundo trimestre de 2019 a 44 ms en el segundo trimestre de 2020. Los demás países de nuestra lista tuvieron pequeñas mejoras en su latencia móvil durante este período. En Chile, la latencia móvil aumentó año tras año, de 38 ms en el segundo trimestre 2019 a 41 ms en el segundo trimestre de 2020.

Las implementaciones de 5G en la región han comenzado recientemente, incluyendo el lanzamiento de la tecnología 5G DSS en Brasil. Aunque la tecnología todavía es bastante nueva en América Latina, tiene el potencial de mejorar radicalmente la latencia sobre lo que ofrecen actualmente los dispositivos con capacidad 4G.

Las velocidades de Internet aumentaron durante la pandemia

Tener una conexión a Internet rápida también es importante. Hemos usado datos de Speedtest Intelligence para rastrear el rendimiento de Internet a nivel global durante la pandemia. Si bien algunos países sufrieron una caída en las velocidades en Marzo, en líneas generales, las velocidades de banda ancha fija aumentaron en Argentina, Brasil, Chile, Colombia y México desde la semana de referencia del 2 de marzo de 2020. Salvo por Chile, estos países también experimentaron un aumento en las velocidades móviles, que varió de un aumento de 2 % en Colombia a un aumento de 19 % en México.

São Paulo tuvo la latencia de banda ancha fija más baja junto con Buenos Aires en móvil

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Latencia de banda ancha fija en algunas de las ciudades más grandes de América Latina, desde 17 ms en Guadalajara a 45 ms en Cali. Guadalajara, São Paulo y Río de Janeiro tuvieron la latencia de banda ancha fija más baja de nuestra lista durante el segundo trimestre de 2020 con 17 ms, 18 ms y 20 ms, respectivamente. Las ciudades colombianas de Bogotá, Medellín y Cali tuvieron las latencias más altas de banda ancha fija de nuestra lista con 38 ms, 40 ms y 45 ms, respectivamente. Todas las ciudades de esta lista tuvieron latencias de banda ancha fija por debajo de 59 ms, la medición recomendada para una experiencia de juego en línea sin problemas.

Al comparar los resultados año tras año del segundo trimestre de 2019, notamos aumentos en la latencia de banda ancha fija en casi todas las ciudades en el segundo trimestre de 2020. Cali fue la única ciudad de la lista en la que la latencia mejoró, desde 49 en el segundo trimestre de 2019 a 45 ms en el segundo trimestre de 2020.

São Paulo y Buenos Aires empataron con la latencia móvil más baja de la lista durante el segundo trimestre de 2020 con 31 ms. Río de Janeiro siguido con 34 ms. Brasilia, Cali y Medellín ocuparon los últimos tres puestos de la lista con latencias móviles de 43 ms, 48 ms y 51 ms, respectivamente.

La latencia móvil de Ciudad de México y São Paulo mejoró notablemente en el segundo trimestre de 2020 en comparación con el segundo trimestre de 2019. La latencia móvil de Ciudad de México cayó de 53 ms a 37 ms durante el mismo período. La latencia móvil en São Paulo cayó de 40 ms en el segundo trimestre de 2019 a 31 ms en el segundo trimestre de 2020. Solo una ciudad de nuestra lista no demostró mejoras en la latencia móvil al comparar el segundo trimestre de 2019 con el segundo trimestre de 2020, Santiago, donde la latencia móvil aumentó de 36 ms a 40 ms durante este período.

Los jugadores experimentados les gustará saber que las velocidades de internet y la latencia móvil están mejorando en muchas partes de América Latina. Deseamos ver cómo la latencia de banda ancha fija pasa al próximo nivel en un futuro cercano. Si desea obtener más información sobre el rendimiento de Internet en otras partes del mundo, visite Ookla Research^TM.

Explorando a experiência de jogos online na América Latina

Os jogos online estão em alta na América Latina e no mundo inteiro. Isso está criando uma demanda por conexões de rede de baixa latência para que os jogadores possam desfrutar de uma experiência de jogo sem problemas nem atrasos. De acordo com dados da Speedtest Intelligence®, durante o segundo trimestre de 2020, a latência variou bastante entre países e cidades nas cinco economias mais fortes da América Latina, dando a alguns jogadores uma vantagem inesperada. Continue lendo para saber mais sobre a latência de banda larga móvel e fixa na Argentina, Brasil, Chile, Colômbia e México e ver em que país e em quais das cidades mais populosas os usuários provavelmente terão a melhor experiência de jogo.

A latência, ou o tempo de reação de uma conexão, é uma métrica fundamental nos jogos. Para ter a melhor experiência de jogo, os usuários devem ver a latência de 59 ms ou menos. Os dados abaixo mostram a latência média de cada local. A latência móvel é aplicável a jogos em dispositivos móveis, enquanto a latência de banda larga fixa mede a latência ao jogar no PC e em consoles.

O Brasil teve a menor latência de banda larga fixa e a Argentina teve a menor latência móvel

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Os jogadores no Brasil tiveram a menor latência média de banda larga fixa durante o segundo trimestre de 2020, com 19 ms. O Brasil foi seguido por Chile, México e Argentina. A Colômbia teve a maior latência de banda larga fixa durante esse período, com 43 ms.

Investimentos recentes em fibra em toda a região resultaram em latências aprimoradas ao comparar o segundo trimestre de 2019 e o segundo trimestre de 2020. O Brasil mostrou a maior melhoria na latência de banda larga fixa em comparação com o segundo trimestre de 2019, diminuindo de 23 ms para 19 ms no segundo trimestre de 2020. A latência no México também diminuiu, passando de 34 ms no segundo trimestre de 2019 para 31 ms no segundo trimestre de 2020. Os outros três países da nossa lista tiveram pouca ou nenhuma alteração na latência de banda larga fixa entre o segundo trimestre de 2019 e o segundo trimestre de 2020.

Os países tiveram menos variação na latência móvel durante o segundo trimestre de 2020. A Argentina teve a melhor latência em dispositivos móveis, com 40 ms, seguida de perto pelo Chile, com 41 ms. A Colômbia teve a maior latência móvel durante esse período, com 47 ms.

No segundo trimestre de 2020, o México conseguiu a maior melhoria na latência móvel em comparação com o segundo trimestre de 2019. A latência móvel melhorou de 57 ms no segundo trimestre de 2019 para 44 ms no segundo trimestre de 2020. A latência móvel dos outros países da lista melhorou um pouco menos durante esse período. No Chile, a latência móvel inclusive aumentou de um ano para outro, de 38 ms no segundo trimestre de 2019 para 41 ms no segundo trimestre de 2020.

As implementações de 5G na região começaram recentemente, incluindo o lançamento da tecnologia 5G DSS no Brasil. Embora a tecnologia ainda seja relativamente nova na América Latina, ela tem o potencial de melhorar radicalmente a latência sobre o que os dispositivos com capacidade 4G oferecem atualmente.

A velocidade da Internet aumentou durante a pandemia

Ter uma conexão rápida com a Internet também é importante para os jogadores. Usamos dados da Speedtest Intelligence para acompanhar o desempenho da Internet em nível global durante a pandemia. Embora alguns países tenham tido uma queda nas velocidades em março, no geral, as velocidades de Internet de banda larga fixa aumentaram na Argentina, no Brasil, no Chile, na Colômbia e no México desde a semana base de 2 de março de 2020. Exceto no Chile, esses países também tiveram um aumento nas velocidades em dispositivos móveis, variando de um aumento de 2% na Colômbia até um aumento de 19% no México.

São Paulo teve a menor latência de banda larga fixa, enquanto Buenos Aires em dispositivos móveis

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A latência de banda larga fixa em algumas das maiores cidades da América Latina variou de 17 ms em Guadalajara a 45 ms em Cali. Guadalajara, São Paulo e Rio de Janeiro tiveram as menores latências de banda larga fixa da nossa lista durante o segundo trimestre de 2020, com 17 ms, 18 ms e 20 ms, respectivamente. As cidades colombianas de Bogotá, Medellín e Cali apresentaram as maiores latências em banda larga fixa em nossa lista, com 38 ms, 40 ms e 45 ms, respectivamente. Todas as cidades desta lista ainda apresentaram latências em banda larga fixa abaixo de 59 ms, a medida recomendada para uma experiência de jogo sem problemas.

Ao comparar os resultados ano a ano para o segundo trimestre de 2019, vimos aumentos na latência de banda larga fixa em quase todas as cidades no segundo trimestre de 2020. Cali foi a única cidade da lista em que a latência melhorou, passando de 49 ms no segundo trimestre de 2019 para 45 ms no segundo trimestre de 2020.

São Paulo e Buenos Aires empataram na menor latência móvel da nossa lista durante o segundo trimestre de 2020, com 31 ms. Rio de Janeiro em seguida, com 35 ms. Brasília, Cali e Medellín ocuparam os três últimos lugares da lista, com latências móveis de 43 ms, 48 ms e 51 ms, respectivamente.

As latências móveis da Cidade do México e de Guadalajara melhoraram significativamente no segundo trimestre de 2020, em comparação com o segundo trimestre de 2019. A latência móvel na Cidade do México diminuiu de 53 ms para 37 ms no mesmo período. A latência móvel em São Paulo caiu de 40 ms no segundo trimestre de 2019 para 31 ms no segundo trimestre de 2020. Apenas uma cidade da nossa lista não mostrou melhoria na latência móvel na comparação entre o segundo trimestre de 2019 e o segundo trimestre de 2020: Santiago. Lá, a latência móvel aumentou de 36 ms para 40 ms durante esse período.

Quem gosta de jogos eletrônicos na América Latina ficará muito feliz em saber que as velocidades da Internet e a latência móvel estão melhorando em muitas partes da região. Estamos ansiosos para ver se a latência de banda larga fixa alcançará outro nível em um futuro próximo. Se você estiver interessado em aprender mais sobre o desempenho da Internet em outras partes do mundo, visite Ookla Research^TM.

About the Author

Maria Gómez

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Maria Gómez | August 12, 2020

Mobile Speeds Lead in Southern Africa

In many parts of the world, consumers are used to fixed broadband speeds that vastly outpace those on mobile. Not so in Southern Africa where the infrastructure challenges associated with improving fixed-line broadband have often made mobile a more attractive option for consumers. Today we are exploring mean and median download speeds on both mobile and fixed broadband in Botswana, Eswatini, Lesotho, Namibia and South Africa during Q2 2020 using Speedtest Intelligence®.

This article uses two measures to describe “typical” internet performance: mean and median. Mean, which people are often most familiar with, is calculated by adding all data points together and dividing by the number of data points. Median is the middle value in a series. Approximately half of the observed values are lower than the median, and half are greater. Both mean and median have advantages and disadvantages. Because median is less impacted by rare instances of values that are extremely high or low, it is more “robust” than mean at representing the data that have already been seen. Mean, on the other hand, is much more sensitive to high and low values. Because its value can change more quickly, the mean can be more informative about what values to expect in the future. Importantly, while mean and median are both informative on their own, viewing them in combination can reveal how “skewed” the data are. With Speedtest® data, this can indicate when certain customers are receiving service that is notably fast or slow among other things.

South Africa had fastest speeds on fixed broadband

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Mean download speeds over fixed broadband varied greatly between Southern African countries during Q2 2020. South Africa showed the fastest mean download speeds on our list at 34.19 Mbps, followed by Lesotho at 22.50 Mbps. Botswana had the slowest mean download speed at 8.24 Mbps, 75.3% slower than South Africa.

The differences between countries are much smaller when comparing median speeds, indicating that a smaller number of faster connections is bringing up the mean. This effect was least obvious in Botswana. Median speeds on fixed broadband ranged from a high of 17.28 Mbps in South Africa to a low of 3.49 Mbps in Eswatini. Lesotho followed South Africa closely with 13.18 Mbps, while Botswana almost tied with Eswatini at the bottom of the list at 3.60 Mbps. This leaves Eswatini with a very large skew between mean and median download speed, showing that there is a large difference between the speeds consumers experience. The smaller gap between median and mean speeds in South Africa shows that customers are more likely overall to have faster service.

South Africa had fastest mean download speeds on mobile

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The disparity in mean download speed on mobile was less severe during Q2 2020 than we saw on fixed broadband, ranging from 31.11 Mbps in South Africa to 14.93 Mbps in Namibia. Namibia’s mean download speed on mobile broadband was 52.0% slower than South Africa’s. South Africa is also the only country on this list with commercially available 5G, according to the Ookla 5G Map™. 5G will have a much larger impact on mean speeds than on median.

Median download speeds on mobile broadband compared much more closely with mean download speeds than we saw when we were looking at fixed broadband. This indicates that more consumers are experiencing similar speeds without the top-tier outliers we saw on fixed broadband. Lesotho had the fastest median download speed on mobile at 22.75 Mbps and was followed closely by South Africa at 19.82 Mbps. Namibia and Botswana had the slowest median download speeds on mobile at 10.52 Mbps and 10.22 Mbps, respectively.

Mean and median mobile download speeds were closest to equal in Lesotho, indicating their mobile service is uniformly strong across the country and consumers experience relatively similar speeds. Lesotho’s smaller footprint is advantageous to mobile operators because there is less area to cover with mobile service, but the mountainous nature of the country often provides an infrastructure challenge that operators appear to have risen to.

Median download speeds on mobile were faster than on fixed broadband throughout Southern Africa

Ookla_Southern-Africa_mobile-vs-fixed_downloads_0820
In Q2 2020, there was a considerable difference in median download speeds between mobile and fixed broadband in all Southern African countries. Most notably, Eswatini’s median download speed on mobile was 352.7% faster than its median download speed on fixed broadband. With the exception of South Africa, all countries in Southern Africa also showed higher mean download speeds on mobile than those on fixed.

Lesotho led 4G Availability in Southern Africa

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We used data from Speedtest coverage scans on Android to compare 4G Availability across Southern Africa during Q2 2020. 4G Availability ranged between a high of 93.7% in Lesotho and a low of 57.3% in Namibia.

We look forward to seeing if fixed broadband speeds improve across Southern Africa in the near future or if Southern Africa is showing a path for continued mobile dominance. To read more about internet performance in other markets, visit Ookla Research™.

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Maria Gómez

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Maria Gómez | September 8, 2020

Exploring the Relationship Between Network Performance and NPS in Taiwan

中文

Network performance is a key element of customer experience, but it may not be the only deciding factor in how a customer perceives their mobile operator and their service. Using data from Speedtest Intelligence®, we compared performance for mobile network operators (MNOs) in Taiwan during Q2 2020. We also compared provider performance to Speedtest Consumer Sentiment™ data on five-star ratings and Net Promoter Score (NPS) to understand how network performance impacts customer satisfaction.

Chunghwa Telecom was fastest in Taiwan

Mobile performance in Taiwan has improved at the country level over the last year. Mean download speed on mobile reached 42.81 Mbps in Q2 2019 and increased 9.8% to 46.99 Mbps in Q2 2020. For context, Taiwan ranked 18th in the world for mobile download speed in July 2020 according to the Speedtest Global Index™.
Taiwan_Speed_Score_Q2_2020_en

We compared mobile performance for top providers in Taiwan using Speed Score™ and found Chunghwa Telecom was the fastest provider in Taiwan in Q2 2020 with a Speed Score of 53.98 on modern chipsets. Chunghwa Telecom was followed by FarEasTone and Taiwan Mobile. The three fastest providers on the list have also deployed 5G in different areas of Taiwan. TSTAR was fourth on our list with a Speed Score of 31.68, while GT was fifth with 19.85.

Chunghwa Telecom was highest-rated mobile provider in Q2 2020

Speedtest Consumer Sentiment data is gathered from single-question surveys presented to users at the end of a Speedtest®. This data set provides rich insights into customer satisfaction over time, as well as competitive benchmarking, by providing data on both customers’ overall satisfaction with their network providers (based on a five-star scale) and Net Promoter Score (NPS). By comparing Q2 2020 ratings data from Taiwan’s top providers with their Speed Score during the same period, we can explore the relationship between customer satisfaction and network performance. This article reflects the ratings and NPS of Speedtest users on modern chipsets and does not imply that the results would be the same when looking at Consumer Sentiment data from users across all technologies.
Taiwan_Speed_Score_Rating_Q2_2020_en

Taiwan’s fastest providers during Q2 2020 also had the highest Consumer Sentiment ratings. Chunghwa Telecom was the highest-rated provider (in addition to being the fastest on our list), while FarEasTone followed with a rating of 3.1 stars. Taiwan Mobile, TSTAR and GT all had an average rating of 2.7 stars, despite a wide difference in Speed Score.

Chunghwa Telecom had highest NPS

Speedtest customers are also asked how likely they are to recommend their provider to friends or family on a 0 to 10 scale. We compared the resulting Net Promoter Score (NPS) with Speed Score to see how performance relates to a customer’s likelihood of recommending a provider. NPS ratings are categorized into Detractors (score 0-6), Passives (score 7-8), and Promoters (score 9-10). NPS is calculated as (% Promoters – % Detractors) x 100. Any NPS score above 0 indicates that a provider’s audience is more loyal than not.
Taiwan_Speed_Score_NPS_Q2_2020_en-1

The ranking of top providers by NPS revealed a different order than we saw with performance and ratings. All of Taiwan’s top providers showed a negative NPS, indicating that fewer customers were likely to recommend their operator’s service to friends and family. Chunghwa Telecom and FarEasTone were ranked first and second for NPS, respectively, which aligned with the rankings for network performance. However, GT was third in NPS, but was ranked fifth for performance, and Taiwan Mobile ranked fifth for NPS and third in performance.

A provider’s performance, network availability and quality can all impact a customer’s overall satisfaction. In Taiwan, top-performing operators had the highest ratings and NPS, but ratings and NPS for operators with lower performance indicated that other factors may also shape customers’ perspectives. We look forward to seeing how network speeds improve as Taiwanese providers continue rolling out 5G, and we will continue to monitor Consumer Sentiment data for the region. To read more about Consumer Sentiment and how to track and benchmark customer satisfaction over time, click here.

探索在台灣網路效能與 NPS 之間的關係

網路效能是客戶經驗的關鍵要素，但是就客戶對於行動電信業者及其服務水準的看法而言，這並不是唯一的決定因素。藉由 Speedtest Intelligence® 提供的資料，我們針對台灣 2020 年第 2 季的行動網路業者 (MNO) 的效能進行了比較。同時，我們還在五星級評等和淨推薦分數 (NPS) 方面，將服務供應商效能與 Speedtest Consumer Sentiment™ 相關資料進行了比較，以瞭解網路效能對於客戶滿意度所造成的影響。

中華電信是台灣速度最快的電信公司

在過去的一年裡，台灣的行動效能已經獲得國家級的改善。在 2019 年第 2 季，行動平均下載速度達到 42.81 Mbps，而在 2020 年第 2 季則增加 9.8%，達到 46.99 Mbps。另外，根據全球網速排行榜™ 的資料，在 2020 年 7 月，台灣的行動下載速度排名為全球第 18 名。
Taiwan_Speed_Score_Q2_2020_tw-1

我們使用 Speed Score™ 針對台灣地區頂尖服務供應商的行動效能進行比較，發現中華電信是 2020 年第 2 季台灣地區速度最快的供應商，其現代晶片組的速度評分為 53.98。在中華電信之後，遠傳電信和台灣大哥大分居二、三名。名單上速度排名前三的供應商也已經在台灣各區域部署 5G。台灣之星在名單上位列第四，速度評分為 31.68，而亞太電信速度評分為 19.85，排名第五。

中華電信是2020 年第 2 季評分最高的行動服務供應商

我們在 Speedtest® 結束時向使用者呈現單一問題調查問卷，並透過該問卷收集 Speedtest 消費者情緒資料。本資料集藉由提供有關客戶對於其網路服務供應商的整體滿意度（以五星級評等）和淨推薦分數 (NPS) 的資料，提供關於客戶滿意度隨著時間變化而不斷變化的豐富見解以及競爭性基準。透過在 2020 年第 2 季比較台灣頂尖服務供應商在同一時期的速度評等，我們能夠探究客戶滿意度於網路效能之間的關係。本文章反映的是 Speedtest 使用者對於現代晶片組的評等與 NPS，並未暗示倘若查看所有技術領域使用者的消費者信心資料時，其結果仍會相同。
Taiwan_Speed_Score_Rating_Q2_2020_tw-1

在 2020 年第 2 季，台灣速度最快的服務供應商同時也獲得最高的消費者信心評等。中華電信是評等最高的供應商（同時也是名單上速度最快的供應商），而遠傳電信緊跟在後，獲得 3.1 顆星的評等。台灣大哥大、台灣之星以及亞太電信三者儘管在速度評分數差異極大，但是皆獲得 2.7 顆星的評分。

中華電信 NPS 最高

我們詢問 Speedtest 客戶是否願意向親友推薦他們的供應商，並要求提供 0 到 10 的分數。我們將淨推薦分數 (NPS) 結果與速度評分進行比較，以瞭解效能與客戶推薦供應商之意願度之間的關聯。NPS 評分歸類為貶低者（0-6 分）、消極者（7-8 分）以及推薦者（9-10 分）。NPS 的計算方式為 (% 推薦者 – % 貶低者) x 100。NPS 分數超過 0 即表示在服務供應商的受訪對象中，忠誠者超過不忠誠者。
Taiwan_Speed_Score_NPS_Q2_2020_tw-2

按 NPS 所得出的頂尖服務供應商排名順序與按效能及評等所得出的排名順序不同。台灣所有頂尖服務供應商都出現負值的 NPS，表示有較少的客戶願意向其親友推薦自己使用的電信業者服務。中華電信和遠傳電信在 NPS 的排名分居一二，此排名也與網路效能的排名一致。但是亞太電信在 NPS 的排名為第三，而在效能的排名卻是第五；台灣大哥大的 NPS 排名為第五，效能排名則是第三。

服務供應商的效能、網路可用性與品質都會影響客戶整體的滿意度。在台灣，效能最佳的電信業者也擁有最高的評等和 NPS，但效能較低的電信業者的評等與 NPS 卻顯示還有其他因素也可能會影響客戶的看法。我們期望台灣的服務供應商在推廣 5G 服務的過程中也能夠提升網路速度，我們也會持續監測此地區的消費者信心資料。若要閱讀更多有關消費者信心以及如何長期追蹤客戶滿意度並設立基準，請按此處。

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Maria Gómez

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Ookla Research™ Articles

Maria Gómez | October 28, 2020

Upgrades in Mobile Speeds in India Come with Expanded 4G Availability

India’s mobile network market has seen astounding growth and evolution since the country’s first mobile call in 1995. Local operators’ efforts to improve and expand 4G coverage across the country have provided customers in India with an increasingly fast and modern mobile internet experience. Data from Speedtest Intelligence^TM reveals details on performance across India’s mobile network landscape. Read on for information on speeds at the regional, country and city level and to see which operator offered the fastest service Q3 2020.

India trailed Pakistan for mobile speeds

India showed the second fastest mean download speed over mobile among the largest South Asian countries during Q3 2020, with Pakistan showing 39.7% faster mobile download speed than India. Bangladesh was third for download speed and second for upload speed. India had the slowest mean upload speed on the list at 4.18 Mbps.
Mobile-Internet-Speeds-Chart_Pakistan_India_Bangladesh_1020

Both India and Pakistan showed improved mean download speeds over mobile when comparing Q3 2019 to Q3 2020. India saw an 11.6% increase while Pakistan’s mean mobile download speeds increased by 24.1% during the same period. Bangladesh saw a smaller increase of 6.3% in mean download speed over mobile. Upload speeds remained mostly flat across South Asia’s largest countries, with only Pakistan showing a slight improvement year over year.

India also ranked second for 4G speeds

Looking specifically at performance over 4G LTE in the largest countries in South Asia during Q3 2020, the countries’ speeds followed a similar pattern, with Pakistan’s mean download speed over 4G coming in 51.3% faster than India’s 12.05 Mbps. Bangladesh closely followed India for download speed.
4G-Speeds-Chart_Pakistan_India_Bangladesh_1020

Upload speeds over 4G varied considerably more by country than we saw for download speeds. India showed the slowest mean upload speed over 4G at 4.25 Mbps — 65.6% slower than Pakistan’s.

Vi India was fastest over 4G

Vi India was the fastest mobile operator over 4G in India during Q3 2020 with the fastest mean download and upload speeds among top providers. Airtel followed Vi India with a mean download speed of 13.58 Mbps, while Jio showed a mean download speed of 9.71 Mbps in Q3 2020.
4G-Speeds_India_providers_1020-2

India led in 4G Availability

India had the highest 4G Availability among the largest South Asian countries during Q3 2020 with 93.7% of tested locations showing 4G available according to data from Speedtest^® coverage scans on Android. Bangladesh followed with a 4G Availability of 78.6%, while Pakistan had the lowest 4G Availability during this period at 72.9%.
4G-availability_Pakistan_India_Bangladesh_1020

Jio leads for 4G Availability in India

Jio had the highest 4G Availability among top providers in India at 99.7% during Q3 2020. Airtel followed Jio closely with 4G available in 98.7% of tested locations during the same period. Vi India was third at 91.1%.
4G-Availability_India_providers_1020

Mobile speeds vary among India’s largest cities

Country-wide averages don’t reflect the differences in performance that occur across a country as large as India. We looked at mobile download speeds for all cellular technologies in the 15 most populous cities in India during Q3 2020 to get a better picture of how consumers experience the internet.
Ookla_Mobile-Internet-Speeds_India_1020-1

Hyderabad had the fastest mean download speed over mobile during this period at 14.35 Mbps, followed closely by Mumbai at 13.55 Mbps and Visakhapatnam at 13.40 Mbps. The slowest mean download speeds on our list were measured in Nagpur (10.44 Mbps), Kanpur (9.45 Mbps) and Lucknow (8.67 Mbps). The mean download speed in first-place Hyderabad was 65.5% faster than that in Lucknow.

We will continue to monitor India’s internet speeds as operators expand 4G networks and introduce 5G networks throughout the country. Want to know how your internet is performing? Take a Speedtest to understand and report on your operator’s performance.

About the Author

Maria Gómez

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Mobile and Fixed Broadband Speeds and 4G Availability in Spain

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Spain and France were the fastest on our list for fixed broadband

Spain ranks fourth for mobile download speed

United Kingdom and Spain lead in 4G Availability

4G Availability in Major European Markets

Speedtest Intelligence® | Q3-Q4 2019

4G Availability by Provider in Spain

Speedtest Intelligence® | Q3-Q4 2019

Spain’s 5G deployments are expanding

MÁSMÓVIL was Spain’s fastest fixed broadband provider

Fixed Broadband Performance by Provider in Spain

Speedtest Intelligence® | Q3-Q4 2019

Movistar was Spain’s fastest mobile operator

Mobile Performance by Operator in Spain

Speedtest Intelligence® | Q3-Q4 2019

Speed capping affects overall performance

MÁSMÓVIL and Movistar (mobile) offer the most consistent speeds

Speed Consistency by Provider on Fixed Broadband

Speedtest Intelligence® | Q3-Q4 2019

Speed Consistency by Operator on Mobile

Speedtest Intelligence® | Q3-Q4 2019

Madrid led fixed and mobile broadband speeds

Zaragoza led 4G Availability in Spain’s most populous cities

4G Availability in Spain’s Largest Cities

Speedtest Intelligence® | Q3-Q4 2019

MÁSMÓVIL was fastest fixed broadband provider in 6 cities

Fixed Broadband Performance by Operator in Spain’s Largest Cities

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Mobile Performance by Operator in Spain’s Largest Cities

Speedtest Intelligence® | Q3-Q4 2019

Velocidades de banda ancha fija y móvil, y disponibilidad de 4G en España

España y Francia fueron los países más rápidos de nuestra lista de banda ancha fija

España, cuarto país en velocidad de descarga en Internet móvil

Reino Unido y España, líderes en disponibilidad de 4G

Disponibilidad de 4G en los principales mercados europeos

Speedtest Intelligence® | Segundo semestre de 2019

Disponibilidad de 4G por proveedor en España

Speedtest Intelligence® | Segundo semestre de 2019

Los despliegues de 5G en España se están expandiendo

MÁSMÓVIL fue el proveedor de banda ancha fija más rápido de España

Rendimiento de la banda ancha fija en España por proveedor

Speedtest Intelligence® | Segundo semestre de 2019

Movistar fue el operador móvil más rápido de España

Rendimiento de Internet móvil en España por operador

Speedtest Intelligence® | Segundo semestre de 2019

La limitación de velocidad afecta al rendimiento general

MÁSMÓVIL y Movistar (móvil) ofrecen las velocidades más constantes

Constancia de velocidad por proveedor en banda ancha fija

Speedtest Intelligence® | Segundo semestre de 2019

Constancia de velocidad por operador en Internet móvil

Speedtest Intelligence® | Segundo semestre de 2019

Madrid lideró las velocidades de banda ancha fija y móvil

Zaragoza lideró la disponibilidad de 4G en las ciudades españolas más pobladas

Disponibilidad de 4G en las ciudades más grandes de España

Speedtest Intelligence® | Segundo semestre de 2019

MÁSMÓVIL fue el proveedor de banda ancha fija más rápido de 6 ciudades

Rendimiento de la banda ancha fija por operador en las ciudades más grandes de España

Speedtest Intelligence® | Segundo semestre de 2019

Rendimiento de Internet móvil por operador en las ciudades más grandes de España

Speedtest Intelligence® | Segundo semestre de 2019

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Maria Gómez

Set Yourself Up to Effectively Work from Home or Learn Remotely

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1. Understand your home internet needs and capabilities

How to test your internet speed

What speeds you need for different tasks

How to get faster internet

Get the most out of your Wi-Fi

2. Secure your connection

3. How to keep up with outages

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Maria Gómez

Exploring Internet Performance in Malaysia

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