| December 20, 2021

Growing and Slowing: The State of 5G Worldwide in 2021


5G continues to offer new and exciting ways of rethinking everything from streaming video to performing remote surgery. However, not everyone shares equally in these possibilities as many countries do not have access to 5G and even those that do, do not experience the same level of performance from their 5G connections. We examined Speedtest Intelligence® data from Q3 2021 Speedtest® results to see how 5G speeds have changed, where download speeds are the fastest at the country and capital level, where 5G deployments have increased and what worldwide 5G Availability looked like in Q3 2021. We also looked at countries that don’t yet have 5G to understand where consumers are seeing improvements in 4G access.

5G slowed down at the global level

Median-Speeds-Worldwide_1221-01

It’s common to see new mobile access technologies slow down as adoption scales, particularly early on in the tech cycle. Over the past year from Q3 2020 to Q3 2021, the median global 5G download speed fell to 166.13 Mbps, down from 206.22 Mbps in Q3 2020. Median upload speed over 5G also slowed to 21.08 Mbps (from 29.52 Mbps) during the same period.

More users are logging on to existing 5G networks, and we’re also at the stage in the evolution of 5G where countries that have historically had slower speeds are starting to offer 5G. In addition, the widespread use of dynamic spectrum sharing that has been used to boost early 5G coverage weighs on 5G download speeds. While the dip in speeds looks like a letdown, it’s more of a compromise to enable broader access. With additional spectrum and further deployments slated for 2022, we anticipate speeds will begin to pick up again.

South Korea had the fastest 5G in the world

ookla_5g-download_performance_countries_1221-01-1

South Korea had the fastest median download speed over 5G during Q3 2021, leading a top 10 list that included Norway, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Sweden, China, Taiwan and New Zealand. Sweden, China, Taiwan and New Zealand were new to the top 10 in 2021 while South Africa (whose 5G was brand new last year), Spain and Hungary fell out of the top 10.

5G expanded to 13 additional countries

ookla_5G-map_1221-01

According to the Ookla® 5G Map, there were 5G deployments in 112 countries as of November 30, 2021. That’s up from 99 countries on the same date a year ago. The total number of deployments increased dramatically during the same time period with 85,602 deployments on November 30, 2021 compared to 17,428 on November 30, 2020, highlighting the degree to which 5G networks scaled during the year. Note that there are often multiple deployments in a given city.

Seoul and Oslo lead world capitals for 5G

ookla_5g-download_performance_capitals_1221-01

Speedtest Intelligence data from Q3 2021 shows a wide range of median 5G speeds among global capitals. Seoul, South Korea and Oslo, Norway were in the lead with 530.83 Mbps and 513.08 Mbps, respectively; Abu Dhabi, United Arab Emirates; Riyadh, Saudi Arabia and Doha Qatar followed. Brasilia, Brazil had the slowest median download speed over 5G on our list, followed by Warsaw, Poland; Cape Town, South Africa and Rome, Italy. Stockholm, Sweden and Oslo, Norway had some of the the fastest median upload speeds over 5G at 56.26 Mbps and 49.95 Mbps, respectively, while Cape Town had the slowest at 14.53 Mbps.

The U.S. had the highest 5G Availability

The presence of 5G is only one indicator in a market, because even in markets where 5G has launched, coverage and adoption can be pretty low. We analyzed 5G Availability to see what percent of users on 5G-capable devices spent the majority of their time on 5G, both roaming and on-network during Q3 2021.

ookla_5g-availability_countries_1221-01

The United States had the highest 5G Availability at 49.2%, followed by the Netherlands (45.1%), South Korea (43.8%), Kuwait (35.5%) and Qatar (34.8%). Brazil had the lowest 5G Availability on our list at 0.8%, followed by Sweden (1.5%), South Africa (2.7%), New Zealand (2.9%) and Hungary (3.6%).

Not all 5G networks are created equal

Ookla Speedtest Intelligence data shows a growing disparity in the performance of 5G networks worldwide, even among the pioneer markets who were among the first to launch the new technology. We see leading markets such as South Korea, Norway, the UAE and China pulling well ahead of key European markets, the U.S. and Japan on 5G download speeds, creating what increasingly looks like two tiers of 5G markets.

ookla_5g-download_performance_1221-01

Part of the reason for this divergence is access to key 5G spectrum bands, with Verizon and AT&T in the U.S. for example, soon to deploy their C-band spectrum holdings for 5G use. However, what really seems to separate these markets is the level of 5G network densification. The number of people per 5G base station ranges from 319 in South Korea and 1,531 in China, to 4,224 in the EU and 6,590 in the US, according to the European 5G Observatory’s International Scoreboard during October 2021.

Despite the noise around 6G, 5G still has a long way to run

Median 5G mobile download speeds across these markets are respectable relative to the International Telecommunication Union’s (ITU) IMT-2020 target of 100 Mbps for user experienced download data rates. However, 5G Speedtest® results in each market demonstrate significant variability, with the bottom 10th percentile only recording speeds in excess of the IMT-2020 target in South Korea and Norway, and falling significantly short in many other markets, with Spain, Italy and the U.S. below 20 Mbps.

The story gets worse for upload speeds, where no market’s median speed broke the IMT-2020 recommended 50 Mbps, and where the bottom 10th percentile lay in single digits across the board. Operators are clearly prioritizing download speeds over upload, which makes sense given the asymmetric nature of demand, with most consumer applications requiring higher download speeds. However, as operators increasingly look to target the enterprise market with 5G connectivity and consumer demand for services such as video calling and mobile gaming continues to rise, operators will need to boost upload speeds.

ookla_5g-upload_performance_1221-01-1

Demand for mobile internet bandwidth continues to grow, up 43% year-on-year in Q3 2021 according to Ericsson’s latest mobility report. Looking ahead to 2022, operators will need to increase the capacity of their 5G networks to tackle this growing demand while driving network speeds to new heights. We’ve seen the impact the deployment of new spectrum can have on congested networks during 2021, with Reliance Jio witnessing a bump in 4G LTE performance and consumer sentiment following its acquisition of additional spectrum in India.

Where 5G still fails to reach

Speedtest Intelligence showed 70 countries in the world where more than 20% of samples were from 2G and 3G connections (combined) during Q3 2021 and met our statistical threshold to be included. These are mostly countries where 5G is still aspirational for a majority of the population. As excited as we are about the expansion of 5G, we do not want to see these countries left behind. Not only are 2G and 3G decades old, they are only sufficient for basic voice and texting, social media and navigation apps. To deliver rich media experiences or video calling, users need access to 4G or higher. Having so many consumers on 2G and 3G also prevents mobile operators from refarming that spectrum to make 4G and 5G networks more efficient.

Countries That Still Rely Heavily on 2G and 3G Connections
Speedtest IntelligenceⓇ | Q3 2021
Country 2G & 3G Samples
Central African Republic 89.9%
Palestine 84.7%
Yemen 72.4%
Turkmenistan 71.8%
Micronesia 56.3%
Madagascar 55.0%
Belarus 53.2%
Rwanda 51.7%
Kiribati 48.4%
Equatorial Guinea 47.6%
Afghanistan 44.4%
South Sudan 43.4%
Guyana 42.3%
Guinea 37.0%
Angola 36.8%
Cape Verde 35.9%
Tajikistan 35.6%
Zimbabwe 34.7%
Benin 34.4%
Togo 33.8%
Ghana 33.0%
Sierra Leone 31.7%
Antigua and Barbuda 30.2%
Vanuatu 30.1%
Lesotho 30.0%
Syria 29.6%
Moldova 29.4%
Saint Kitts and Nevis 28.9%
Mozambique 28.8%
Sudan 28.4%
Palau 28.3%
Grenada 28.1%
Tanzania 27.6%
Uganda 27.5%
Niger 27.5%
Gabon 27.5%
Haiti 27.4%
Suriname 27.4%
Tonga 27.3%
Liberia 27.0%
Namibia 26.7%
Swaziland 26.5%
The Gambia 26.3%
Saint Vincent and the Grenadines 26.3%
Dominica 26.3%
Somalia 26.1%
Cook Islands 26.0%
Zambia 25.9%
Barbados 25.7%
Armenia 25.5%
Algeria 25.4%
Papua New Guinea 25.2%
Jamaica 24.5%
Venezuela 24.2%
Ethiopia 24.1%
Uzbekistan 24.0%
El Salvador 23.5%
Honduras 23.1%
Nigeria 23.0%
Solomon Islands 22.8%
Caribbean Netherlands 22.7%
Botswana 22.3%
Anguilla 21.7%
Mauritania 20.6%
Saint Lucia 20.5%
Bosnia and Herzegovina 20.3%
Burundi 20.3%
Ecuador 20.2%
Ukraine 20.1%
Trinidad and Tobago 20.0%

We were pleased to see the following countries come off the list from last year, having dropped below the 20% threshold: Azerbaijan, Bangladesh, Belize, Burkina Faso, Cameroon, Costa Rica, Côte d’Ivoire, DR Congo, Iraq, Kenya, Laos, Libya, Maldives, Mali, Mauritius, Mongolia, Nicaragua, Paraguay and Tunisia. While countries like Palestine, Suriname, Ethiopia, Haiti and Antigua and Barbuda are still on this list, they have improved the percentage of their samples on these outmoded technologies when compared to last year (dropping 10-15 points, respectively), 2G and 3G samples in Belarus increased 6.7 points when comparing Q3 2021 to Q3 2020.

We’re excited to see how performance levels will normalize as 5G expands to more and more countries and access improves. Keep track of how well your country is performing on Ookla’s Speedtest Global Index.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| November 20, 2023

The State of Taiwan’s 5G Network With Telecom Mergers On the Horizon

Taiwan’s mobile market is fiercely competitive, driven by three major operators – Chunghwa Telecom, FarEasTone, and Taiwan Mobile, and two smaller ones, Asia Pacific Telecom (GT) and Taiwan Star (T Star). Earlier this year, two major mergers of telecom operators were approved, which is expected to alter the telecommunication competitive landscape of the country. In this article, we will examine the current state of 5G in Taiwan before the mergers take place and evaluate the potential impact these mergers will have on Taiwan’s telecommunications market.

Key Takeaways

  • Recent mergers are set to alter Taiwan’s mobile market dynamics. The number of operators will be reduced from five to three major players, each with a comparable market share. Far EasTone and Taiwan Mobile will inherit additional spectrum bandwidth as a result of the mergers, enabling both operators to enhance customer experience, introduce new services, and compete more effectively with Chunghwa Telecom, the largest operator.
  • Taiwan’s 5G network performs well compared to other countries in the region. In Q3 2023, Taiwan’s 5G network had a median download speed of 263.35 Mbps, outperforming other countries in the region, such as Vietnam, China, Hong Kong, the Philippines, and Japan.
  • Chunghwa Telecom leads the way in terms of 5G download speeds. Based on Speedtest Intelligence® data for Q2-Q3 2023, Chunghwa Telecom had the fastest median download speed with a reported speed of 361.83 Mbps. Far EasTone and Taiwan Mobile came in second and third place, respectively. GT and T Star ranked fourth and fifth, with median download speeds of 190.48 Mbps and 113.85 Mbps.
  • Chunghwa Telecom’s 5G network extends to 97.6% of locations in Taiwan with 5G coverage. Chunghwa’s 5G network reached more locations across the island than its competitors, with next-placed Far EasTone following with 88.9%, and Taiwan Mobile with 85.6%.

Change in Taiwan’s Telecom Landscape

The Asia Pacific telecommunications markets have witnessed several notable mergers and acquisitions in recent years. This trend is primarily attributed to heavy investments in 5G technology, as companies strive to stay competitive in the market and sustain their growth in the face of economic challenges. Taiwan’s market is one such example, where the National Communications Commission (NCC) approved two mobile operator mergers earlier this year, which will significantly transform Taiwan’s telecommunications market landscape.

Mergers will increase market competition with three major players

The two mergers involve the consolidation of two major operators with minor operators. The first merger involves the integration of Taiwan Mobile and Taiwan Star Telecom (T Star), while the second merger sees Far EasTone partnering with GT’s parent company Asia Pacific Telecom (APT). As a result of the mergers, the number of operators will be reduced from five to three players with comparable market share. More importantly, this will give the new entities additional scale, allowing them to directly compete with Chunghwa Telecom, the current largest operator.

Chart of Mobile Subscriptions/Connections Market Share in Taiwan

The merged operators could provide more competition to Chunghwa Telecom across all market segments, not only mobile. For instance, the newly merged entities could look at convergent offerings to compete with Chunghwa Telecom, which currently leads the fixed broadband market share and differentiates its services with value-added and bundling packages.

Additional spectrum for 5G use for merged entities

The merging of these operators will bring about significant benefits through synergies. Far EasTone and Taiwan Mobile will inherit the spectrum bandwidth previously held by the two dissolved entities, increasing their competitive edge in the market. The availability of increased resources will enable more efficient use of 5G spectrum, optimize network infrastructure, and reduce energy usage by decommissioning redundant base stations, resulting in a more cost-effective network.

Chart of Awarded 5G Spectrum ?Holding Pre- and Post-merger

After the consolidation, Far EasTone will see an increase of its 28 GHz spectrum holding from 400 MHz to 800 MHz, in addition to the 80 MHz of the 3.5 GHz band it initially acquired. Taiwan Mobile will now have a block of 100 MHz of the 3.5 GHz band, making it the operator with the most medium frequency bandwidth capacity in the market. When it comes to the high band of 28 GHz, Taiwan Mobile only holds 200 MHz, much less than Far EasTone’s 800 MHz, and Chunghwa Telecom, which holds 600 MHz. The additional spectrum bandwidths will come in very handy to enhance customer experience and introduce new enterprise offerings post-merger.

While the additional spectrum is welcome, in compliance with regulations, operators may only own up to one-third of the available spectrum. After merging with Taiwan Star, Taiwan Mobile will have 60MHz of sub-1GHz spectrum, exceeding one-third of the total available. They will need to divest 10MHz of their frequencies. Similarly, following its merger with GT, FET will be required to surrender any excess spectrum in bands below 3GHz, bands between 3GHz and 6GHz, and bands above 24GHz. How these operators will divest the excess spectrum remains to be seen.

Close scrutiny by the NCC on coverage and service enhancements

As the Taiwanese market undergoes a significant shift, it will naturally require thorough regulatory scrutiny to ensure a smooth transition. Apart from the disposal of excess bandwidth as mentioned earlier, the NCC also imposed additional conditions, including coverage targets, and ensuring uninterrupted subscriber services during the transition period.

 Both Taiwan Mobile and Far EasTone will be required to increase 4G coverage across the island to 99% of the population, while 5G coverage must be at least 98% by 2027. The operators will also need to explore ways to reduce carbon emissions and implement effective energy-saving systems to achieve an annual energy saving of approximately 160 million kWh.

Taiwan’s 5G performs well compared to its regional counterparts

Taiwan rolled out its 5G network in 2020, with Chunghwa Telecom being the first operator to introduce 5G services in July of that year. Since then, Taiwan has experienced significant growth in mobile performance, particularly in 5G performance, compared to other countries across the globe.

Chart of Taiwan's 5G Performance and Its Regional Peers

In Q3 2023, Speedtest Intelligence® data revealed that Taiwan’s 5G network had achieved a median download speed of 263.35 Mbps, outperforming its regional counterparts, including Vietnam (257.95 Mbps) and China (245.94 Mbps). Furthermore, Taiwan’s 5G network was notably faster than those of Hong Kong (136.51 Mbps), the Philippines (124.58 Mbps), and Japan (102.72 Mbps).

Chunghwa Telecom tops 5G performance in Taiwan

Chart of 5G Performance Among Operators in Taiwan

Based on Speedtest Intelligence data, Chunghwa Telecom reported Taiwan’s fastest median 5G download speed during Q2-Q3 of 2023. It recorded a median download speed of 361.83 Mbps and a median upload speed of 34.22 Mbps. Far EasTone and Taiwan Mobile came second and third, respectively. The smaller operators, GT, and T Star, had median download speeds of 190.48 Mbps and 113.85 Mbps, placing them fourth and fifth in the rankings.

5G Coverage in Taiwan

Taiwan’s terrain consists of rugged mountains dominating the length of the island, while the western part where most of the population lives is relatively flat. This contrast poses significant challenges in providing nationwide 5G coverage. In order to assess the reach of operator 5G networks, we examined Speedtest Intelligence data to plot locations with access to 5G across the island, with the results shown in the following maps.

Chunghwa Telecom’s 5G network extended furthest across Taiwan, at 97.6% of locations with 5G coverage during Q2-Q3 2023. Far EasTone followed with 88.9%, and Taiwan Mobile with 85.6%. GT and T Star have an almost equal 5G footprint, reporting 49.7% and 49.0% respectively.

Chart of 5G Network Reach as a Share of Total 5G Coverage Locations in Taiwan

The full impact of the mergers will become apparent over time

It may take a while before we witness the effects of the two mergers. In fact, it may take years before consumers can benefit from the newly combined entities. However, one thing is sure – the market’s competitive landscape will change due to the reduction of major operators from five to three in Taiwan. We will continue to keep a close eye on the progress of these mergers and how they affect mobile performance in Taiwan. If you are interested in benchmarking your performance or want to learn more about internet speeds and performance in other markets around the world, visit the Speedtest Global Index™.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| December 18, 2022

Stable and Expanding: The State of Worldwide 5G in 2022


5G is no longer a new technology, however, consumers in many countries are still waiting to see the full benefits of 5G (or even to connect to 5G at all). We examined Speedtest Intelligence® data from Q3 2022 Speedtest® results to see how 5G performance has changed since last year, where download speeds are the fastest at the country level, and how satellite technologies are offering additional options to connect. We also looked at countries that don’t yet have 5G to understand where consumers are seeing improvements in 4G LTE access.

5G speeds were stable at the global level

Graphic of 5G median speed performance worldwide.

In 2021, we discussed how an expansion of 5G access led to a decline in overall speed at the global level. This year showed a stabilization in overall speed, even as 5G access broadened, with a median global 5G download speed of 168.27 Mbps in Q3 2022 as compared to 166.13 Mbps in Q3 2021. Median upload speed over 5G slowed slightly to 18.71 Mbps (from 21.08 Mbps) during the same period. According to the Ookla® 5G Map™, there were 127,509 5G deployments in 128 countries as of November 30, 2022, compared to 85,602 in 112 countries the year prior.

South Korea and the United Arab Emirates led countries for 5G speeds

Chart of fastest countries for median 5G download speed

South Korea and the U.A.E. had the fastest median download speed over 5G at 516.15 Mbps and 511.70 Mbps, respectively, during Q3 2022, leading a top 10 list that included Bulgaria, Qatar, Saudi Arabia, Singapore, Kuwait, New Zealand, Bahrain, and Brazil. Bulgaria, Singapore, Bahrain, and Brazil were new to the top 10 in 2022, while Norway, Sweden, China, and Taiwan fell out of the top 10.

Satellite became more accessible but performance slowed

2022 saw a proliferation of fast, low-earth orbit (LEO) satellite internet from Starlink across the world. Q1 2022 saw Starlink speeds increase year over year in Canada and the U.S., with Starlink in Mexico having the fastest satellite internet in North America, Starlink in Lithuania the fastest in Europe, Starlink in Chile the fastest in South America, and Starlink in Australia the fastest in Oceania.

Q2 2022 saw Starlink speeds decrease in Canada, France, Germany, New Zealand, the U.K., and the U.S. from Q1 2022 as Starlink crossed the 400,000 user threshold across the world. Starlink in Puerto Rico debuted as the fastest satellite provider in North America. Starlink outperformed fixed broadband averages in 16 European countries. Starlink in Brazil had the fastest satellite speeds in South America. And Starlink in New Zealand was the fastest satellite provider in Oceania.

During Q3 2022, Starlink performance dipped once again from Q2 2022 in Canada and the U.S., while remaining about the same in Chile. Starlink in Puerto Rico and the U.S. Virgin Islands had the fastest satellite speeds in North America, while Starlink in Brazil again was the fastest satellite provider in South America.

With Viasat, HughesNet, and Project Kuiper set to launch huge LEO constellations in 2023, consumers around the world are poised to have more fast satellite internet options, particularly as the European Commission makes its own play for a constellation and Eutelsat and OneWeb potentially merging.

5G Availability points to on-going challenges

5G Availability measures the proportion of Speedtest users with 5G-capable handsets, who spend a majority of time connected to 5G networks. It’s therefore a function of 5G coverage and adoption. We see wide disparity in 5G Availability among markets worldwide, with for example the U.S. recording 54.3% in Q3 2022, well ahead of markets such as Sweden and the U.A.E., with 8.6% and 8.3% respectively.

Chart of 5G availability in select markets, based on users with 5G-capable handsets

Critical levers for mobile operators to increase 5G Availability include:

  • Increasing 5G coverage by deploying additional base stations
  • Obtaining access to, or refarming, sub-GHz spectrum, to help broaden 5G coverage, as sub-GHz spectrum has superior propagation properties than that of higher frequency spectrum bands.
  • Encouraging 5G adoption among users with 5G-capable handsets.

Speedtest Intelligence points to 5G adoption challenges in some markets, with 5G Availability dropping in Bulgaria, South Korea, the Netherlands, and the U.A.E. As more users acquire 5G-capable devices, operators need to balance their pricing models to ensure users have sufficient incentives to purchase a 5G tariff.

Chart of percentage change in 5G availability in select markets, based on users with 5G-capable handsets

Where 5G continues to fail to reach

Speedtest Intelligence showed 29 countries in the world where more than 20% of samples were from 2G and 3G connections (combined) during Q3 2022 and met our statistical threshold to be included (down from 70 in Q3 2021). These are mostly countries where 5G is still aspirational for a majority of the population, which is being left behind technologically, having to rely on decades-old technologies that are only sufficient for basic voice and texting, social media, and navigation apps. We’re glad to see so many countries fall off this list, but having so many consumers on 2G and 3G also prevents mobile operators from making 4G and 5G networks more efficient. If operators and regulators are able to work to upgrade their users to 4G and higher, everyone will benefit.

Countries That Still Rely Heavily on 2G and 3G Connections
Speedtest IntelligenceⓇ | Q3 2021
Country 2G & 3G Samples
Central African Republic 76.2%
Turkmenistan 58.5%
Kiribati 51.6%
Micronesia 47.4%
Rwanda 41.1%
Belarus 39.7%
Equatorial Guinea 37.7%
Afghanistan 36.7%
Palestine 33.5%
Madagascar 27.5%
Sudan 27.4%
Lesotho 26.5%
South Sudan 26.3%
Benin 26.0%
Guinea 25.5%
Cape Verde 24.3%
Tonga 24.3%
Syria 23.4%
The Gambia 23.4%
Ghana 23.3%
Palau 22.9%
Niger 22.8%
Tajikistan 22.7%
Mozambique 22.4%
Guyana 21.8%
Togo 21.8%
Congo 21.1%
Moldova 20.8%
Saint Kitts and Nevis 20.0%

We were pleased to see the following countries come off the list from last year, having dropped below the 20% threshold: Algeria, Angola, Anguilla, Antigua and Barbuda, Armenia, Barbados, Bosnia and Herzegovina, Botswana, Burundi, Caribbean Netherlands, Cook Islands, Dominica, Ecuador, El Salvador, Ethiopia, Gabon, Grenada, Haiti, Honduras, Jamaica, Liberia, Mauritania, Namibia, Nigeria, Papua New Guinea, Saint Lucia, Saint Vincent and the Grenadines, Sierra Leone, Solomon Islands, Somalia, Suriname, Swaziland, Tanzania, Trinidad and Tobago, Uganda, Ukraine, Uzbekistan, Vanuatu, Venezuela, Yemen, Zambia, and Zimbabwe. While countries like Belarus, Cape Verde, Central African Republic, Guinea, Guyana, Madagascar, Palestine, Rwanda, South Sudan, Tajikistan, Togo, and Turkmenistan are still on this list, they have improved the percentage of their samples on these outmoded technologies when compared to last year by at least 10 points. Palestine improved by more than 50 points. 2G and 3G samples in Kiribati increased 3.2 points when comparing Q3 2022 to Q3 2021.

We’re glad to see performance levels normalize as 5G expands to more and more countries and access improves and we are optimistic that 2023 will bring further improvements. Keep track of how well your country is performing on Ookla’s Speedtest Global Index™ or track performance in thousands of cities worldwide with the Speedtest Performance Directory™.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| May 17, 2023

ISPs Need to Do More to Improve Wi-Fi Performance in the Home

Key messages

  • Wi-Fi woes continue. Ookla® Speedtest Intelligence® data shows Wi-Fi performance continues to lag behind ethernet performance within home networks in many advanced fixed broadband markets, with Wi-Fi speeds typically ranging from between 30-40% of ethernet speeds during Q1 2023.
  • Developed Asian and North American markets lead the charge to Wi-Fi 6/6E. Wi-Fi 4 and 5 remain the dominant Wi-Fi access technologies globally, accounting for a combined 89% of Speedtest® samples during Q1 2023. However, a number of advanced fixed broadband markets are rapidly migrating to Wi-Fi 6 and 6E, with China, Hong Kong (SAR), Singapore, Canada, and the U.S. leading the charge.
  • Growing Wi-Fi 6/6E adoption helps narrow the gap in Wi-Fi performance. In markets such as Canada, France, Germany, Singapore, Sweden, and the U.S., where the transition to fiber is more advanced, and where ISPs are actively driving adoption of Wi-Fi 6/6E routers, we see Wi-Fi performance closing the gap to ethernet. However, more needs to be done in other markets, where migration to more advanced fixed access networks is exposing the limitations of the installed base of Wi-Fi routers.
  • Router vendors pushing the envelope with Wi-Fi 7 capable launches. ASUS leads the market for Wi-Fi 6/6E routers among Speedtest samples, and both ASUS and other leading router vendors have been quick to launch Wi-Fi 7 capable routers. Despite this, Wi-Fi 6 and 6E remain the growing component of their installed bases. ASUS leads the market according to Speedtest Intelligence with 39% of its routers we sampled supporting Wi-Fi 6/6E during Q1 2023, well ahead of second placed NETGEAR with 26%.
  • Smartphone device support indicates Wi-Fi 6/6E should remain the immediate focus for ISPs. With the two largest smartphone vendors globally, Samsung and Apple, currently shunning Wi-Fi 7, ISPs waiting to see if they can leapfrog Wi-Fi 6E to Wi-Fi 7 should stay their hands. The fact that China still needs to allocate the 6 GHz spectrum band — key for Wi-Fi 6E and 7 — for unlicensed use is also significant, and appears to have weighed on the Wi-Fi 6E adoption among China’s leading Android smartphone manufacturers.

Wi-Fi performance continues to lag ethernet within the home

ISPs in advanced fixed broadband markets are increasingly looking to offer more advanced Wi-Fi routers and solutions such as mesh networks, which are designed to improve Wi-Fi coverage and performance. However, Speedtest Intelligence data shows that more needs to be done to improve Wi-Fi performance, which typically ranged from between 30-40% of ethernet speeds. Median Wi-Fi performance as measured by Speedtest will tend to lag behind median ethernet performance, depending on distance of the end-user device from the router, including any obstacles and signal interference the Wi-Fi signal needs to traverse to reach the device.

Chart of Ratio of Wi-Fi to Ethernet Performance

Our analysis of Speedtest Intelligence data reveals that driving greater adoption of more advanced Wi-Fi routers can help ISPs narrow the gap between Wi-Fi and ethernet performance, with ISPs in Canada, France, Germany, Singapore, Sweden, and the U.S. already successfully doing so over the past year.

Chart of Closing the Gap on Wi-Fi Performance

Despite this, the results are not always positive, with the gap between Wi-Fi and ethernet performance widening, in particular in the U.K. and Taiwan. Where markets are rapidly migrating from more legacy fixed broadband technology to advanced cable and fiber connections, Wi-Fi performance can lag relative to ethernet, indicating a need to accelerate the adoption of more advanced Wi-Fi technologies.

Older generations of Wi-Fi 4 and Wi-Fi 5 remain dominant globally

While much of the focus of the device ecosystem is on spurring adoption of the latest Wi-Fi standards, there is a long way to go before even Wi-Fi 6 becomes a dominant standard globally. Based on Speedtest Intelligence data, the proportion of Wi-Fi tests by generation (a good proxy for adoption) shows that Wi-Fi 4 and Wi-Fi 5 remain the dominant router technology, with Wi-Fi 6 representing just under 10% as of February 2023, and Wi-Fi 7 showing very few samples. The share of samples from Wi-Fi 4 routers has fallen by 6 ppts year-over-year, while Wi-Fi 5’s share of samples has marginally increased.

Chart of Share of wi-Fi Samples by Generation

Asian and North American ISPs lead the charge to Wi-Fi 6 and beyond

ISPs are the main driver behind the adoption of new Wi-Fi standards, as highlighted by a 2022 study by Parks Associates, which found that 52% of U.S. consumers acquired their router from their ISP. Rolling out more advanced routers to their customer bases enables them to take advantage of the increased performance of newer generations of Wi-Fi technology, and helps to ensure ISPs deliver faster speeds, particularly over fiber access networks.

Adoption of Wi-Fi 6 varies by market, even among the most developed fixed broadband markets globally. ISPs in a number of advanced fixed markets have already begun offering Wi-Fi 6E routers to their customer bases, with ISPs in North America in particular moving in this direction, including Bell Canada, Rogers, Telus, Verizon, XFINITY, Charter, and Frontier, as well as leading ISPs in advanced Asian and European markets.

Markets in Asia led the way on Wi-Fi 6 adoption, with China and Hong Kong both recording 42% adoption, followed by Singapore with 37%. Outside of Asia, North America showed the next highest level of adoption, with the U.S. and Canada recording 32% and 30%, respectively. European fixed markets lagged behind, with adoption ranging from 13% in the U.K., to 24% in Sweden. For markets such as Chile, which placed towards the top of the Ookla Speedtest Global Index™ for median fixed broadband speeds, a relatively low-level of Wi-Fi 6 adoption (8% in Q4 2022) signals further opportunity for ISPs in the market to boost performance.

Chart of Adoption of Wi-Fi Generations by Market

The fastest growing markets, in terms of increasing share of Wi-Fi 6 of Speedtest samples year-over-year in Q1 2023, were Canada and Malaysia (+15 ppts), Singapore (+14 ppts), and Hong Kong (+12 ppts). While there was considerable variance between ISPs within each market, leading ISPs such as SmarTone (Hong Kong), DiGi (Malaysia), and ViewQwest (Singapore), are prompting a competitive response so that even ISPs with lower levels of Wi-Fi 6 adoption are prioritizing the technology and seeing adoption grow steadily.

CountryISPWi-Fi 6 %, Q1 2023
Hong Kong (SAR)SmarTone62.4%
CanadaBell pure fibre57.3%
SingaporeViewQwest53.7%
SingaporeMyRepublic50.3%
MalaysiaDigi50.2%
MalaysiaMaxis49.0%
Hong Kong (SAR)NETVIGATOR44.2%
CanadaRogers43.4%
SingaporeM141.7%
SingaporeSingTel41.4%
CanadaTelus PureFibre41.0%
Hong Kong (SAR)HKBN41.0%
CanadaShaw39.0%
SingaporeStarHub35.6%
Hong Kong (SAR)HGC30.0%
MalaysiaTIME28.8%
MalaysiaTM21.5%

In addition to providing newer routers, ISPs are increasingly positioned to help consumers solve Wi-Fi performance issues in the home, such as offering mesh Wi-Fi solutions. For some ISPs, this has even taken precedence over offering newer Wi-Fi 6E routers, as they look to improved coverage within the home as a faster route to improving Wi-Fi performance. 

In the U.K., BT has prioritized whole-home coverage over Wi-Fi 6E with its BT Complete Wi-Fi (mesh) offer, despite the U.K. regulator Ofcom having released the lower portion of the 6 GHz band for unlicensed use in 2020. In Canada, Telus, while having recently released a Wi-Fi 6E router for its broadband users, also offers its WiFi Plus package, which includes professional installation and “wall-to-wall coverage” throughout the home. Rogers also offers guaranteed Wi-Fi coverage throughout the home, as well as Wi-Fi 6E routers. Plume offers a subscription-based service, HomePass, across a number of markets, which allows users to add additional access points to help eradicate not-spots or poor Wi-Fi signal within the home and also offers solutions for ISPs looking to improve their Wi-Fi offerings. In Hong Kong, China Mobile Hong Kong (CMHK) was the first ISP in the market to offer a fiber-to-the-room service, while it and other ISPs such as NETVIGATOR offer consumers the option to subscribe to multiple channels over fiber with separate IP addresses, allowing them to divide their activities across channels and thereby help avoid congestion.

To capture the full performance benefits of Wi-Fi 6E and Wi-Fi 7, countries must allocate 6 GHz spectrum for unlicensed use, therefore allowing Wi-Fi devices to access this higher frequency, higher capacity spectrum, and utilize wider channels. At present, according to the Wi-Fi Alliance, allocation of the lower portion of the 6 GHz spectrum band (5,925 MHz to 6,425 MHz) is common among developed economies, with some notable exceptions in some developed markets in Asia and Asia Pacific, in particular China, while allocation of the full 6 GHz band is more limited, available across North America and some Latin American markets, as well as Saudi Arabia and South Korea.

Wi-Fi 7 on the horizon as router vendors continue to push the envelope on performance

Wi-Fi performance continues to scale, and with Wi-Fi 7 routers and smartphones having launched in the second half of 2022, that trend is set to continue. In addition to higher throughput, successive Wi-Fi generations also support lower latency, helping to better support higher quality video streaming, cloud gaming, and future use cases linked to concepts such as the Metaverse and other uses of extended reality (XR).

The major silicon vendors, Broadcom, Qualcomm, and Mediatek, were quick to update their solutions to support the emerging Wi-Fi 7 standard, and hardware vendors have followed suit. Chinese vendor H3C was the first to launch with its H3C Magic BE18000 Wi-Fi 7 router in July 2022, and it has since been followed by other major vendors including tp-link, ASUS, and more recently NETGEAR. However, the prices of early Wi-Fi 7 routers that take advantage of Wi-Fi 7’s range of enhanced performance capabilities will be a barrier to entry for many, with tp-link’s flagship Archer BE900 currently retailing at a cost of $699.99. 

Speedtest Intelligence data shows minimal Wi-Fi 7 adoption as of March 2023, however we are likely to see the same vendors drive Wi-Fi 7 adoption that are currently leading on Wi-Fi 6. Based on global Speedtest Intelligence samples, we see ASUS leading the market in Wi-Fi 6 penetration, with 39% of samples recorded using Wi-Fi 6 compatible routers. NETGEAR and Belkin followed, but for the remaining major router vendors, Wi-Fi 6 penetration currently stands at close to 10% or below. Wi-Fi 6E remains a small but growing subset of Wi-Fi 6 certified devices, currently standing at 7.7% of products based on the latest Wi-Fi Alliance data. Of these, a majority are either routers or smartphones, with an almost even split between the two.

Chart of Wi-Fi 6 Router Market Share view by Brand (Global)

Smartphone support indicates ISPs should focus on Wi-Fi 6E for now

With Samsung releasing its Galaxy S23 range in February 2023 without Wi-Fi 7 support, and Apple’s latest iPhone 14 smartphones limited to Wi-Fi 6, it’s clear that, for now, ISPs should prioritize the rollout of Wi-Fi 6/6E among their customer bases rather than consider leapfrogging to Wi-Fi 7. The Xiaomi Mi13 Pro was the first Wi-Fi 7 capable smartphone to hit the market, launching in December 2022, although it was limited to Wi-Fi 6E initially, requiring a software update to enable Wi-Fi 7. The availability of Wi-Fi 7 supporting Android smartphones will grow through 2023, enabled by SoCs from leading vendor Qualcomm with its flagship Snapdragon 8 Gen 2, and MediaTek with its Dimensity 9200. Apple, on the other hand, lags on the latest Wi-Fi standard support, with the iPhone 14 series featuring Wi-Fi 6, and with its fall 2023 models rumored to be adding Wi-Fi 6E to their feature list.

Chart of Android Smartphone Vendor Installed Base, by Wi-Fi Standard, Global

Samsung, as the leading Android smartphone vendor globally, has the largest installed base of smartphones supporting Wi-Fi 6 and Wi-Fi 6E, and has stolen a march on its main rivals Xiaomi, OPPO, and Vivo. While the major Chinese smartphone vendors have launched Wi-Fi 7 compatible devices, the lack of assignment of 6 GHz spectrum for unlicensed use in China does appear to have held them back relative to brands such as Samsung and ASUS.

The outlook for Wi-Fi in the home

It’s clear from the gap between Wi-Fi and ethernet performance that ISPs need to do more to improve the customer experience for Wi-Fi users within the home. Part of the solution lies in rolling out more advanced generations of Wi-Fi technology, given Wi-Fi 4 and 5 remain the dominant technologies deployed globally. However, evidence linking increased adoption of Wi-Fi 6 to overall Wi-Fi closing the gap to ethernet performance is mixed, and validates the approach of ISPs looking to also offer mesh networking Wi-Fi solutions. Contact us to find out more about how Ookla Research can help you monitor the performance of your networks, and stay ahead of the competition.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| February 16, 2025

5G in High Places: Indoor Coverage Across the World's Iconic Skyscrapers

Skyscrapers are not just architectural achievements; they also test the limits of telecommunications and connectivity systems. These structures highlight both the obstacles and innovations required for seamless connectivity in high-rise environments. This report, using data from Cell Analytics™, benchmarks the 5G indoor coverage experience in nine of the world’s most iconic buildings by analyzing the average Reference Signal Received Power (RSRP) and Reference Signal Received Quality (RSRQ), providing critical insights into the signal strength and quality that subscribers experience within these architectural marvels.

Icons That Shape Skylines

Modern skyscrapers are more than just towering structures—they shape city skylines, serve as commercial and cultural hubs, and play a crucial role in defining a nation’s global presence. Their impact also goes beyond aesthetics. They contribute significantly to a city’s economy by attracting businesses, investors, and tourists. For example, the Burj Khalifa in Dubai has helped position the city as a global business and tourism hub, drawing millions of visitors each year. Similarly, the Empire State Building in New York remains a historic landmark and one of the most visited tourist attractions in the world.

Using Ookla® Cell Analytics™ data, we analyzed nine of the most iconic buildings in the world, recognized for their unique architectural designs, global influence, and economic and cultural significance.

Chart of select skyscrapers of the world by height and significance

Most skyscrapers provide strong signal strength but coverage gaps still exist

Drilling down into data at the individual building from the second half of 2024, we evaluated subscribers’ 5G indoor experience by measuring the average Reference Signal Received Power (RSRP) and Reference Signal Received Quality (RSRQ). RSRP represents the network signal strength received by a mobile phone. An RSRP value that exceeds -90 dBm indicates superior coverage. If the signal strength is between -90 dBm and -100 dBm, then network coverage is considered good. Below this range, expect slower download speeds and potential network disconnections. RSRQ is a metric used to evaluate the quality of the reference signal received by a device. A value of -10 dB or higher indicates excellent network quality while a value between -10 dB and -15 dB is considered good. An RSRQ value lower than -15 dB is poor or indicates no signal at all.

Overall, the ​​5G indoor coverage across the nine skyscrapers reveals that most buildings provide superior 5G signal strength, as well as excellent network quality. However, some still face challenges in ensuring consistent connectivity. Shanghai Tower recorded the strongest 5G signal among all buildings, with a weighted average RSRP of -71.04 dBm of all samples detected inside the building. This suggests a well-optimized indoor network, likely supported by China’s extensive 5G infrastructure. As China is one of the major leaders in 5G deployment, major urban centers like Shanghai benefit from advanced indoor network solutions, such as small cells and distributed antenna systems (DAS), ensuring strong coverage even in high-rise environments.

Burj Khalifa in UAE, and the Empire State Building New York City, showed strong 5G coverage, with average RSRP values of -85.53 dBm and -83.19 dBm, respectively. Both buildings also reported very good signal quality, with an average RSRQ of -11.07 dB and -11.95 dB respectively. The Empire State Building, completed in 1931, has undergone modernization efforts to enhance its telecommunications infrastructure. Similarly, the Burj Khalifa benefits from Dubai’s extensive 5G rollout, with the UAE ranking among the top countries in 5G performance.

The Shard in London reported the weakest 5G coverage among the selected buildings, with an average RSRP of -96.69 dBm. The Shard’s glass-heavy design may contribute to this weaker performance, as glass can reflect and absorb mobile signals. The building also reported a much weaker signal strength in the lower 10% with RSRP value of -113 dBM, indicating that in certain areas of the building, users are experiencing poor 5G coverage and quality.

Taipei 101 and the Petronas Twin Towers in Kuala Lumpur, showed good average 5G RSRP but experienced weaker signals in certain areas. The lower 10% RSRP values for both buildings were below -100 dBm (-105.00 dBm for Taipei 101 and -101.00 dBm for Petronas Twin Towers), suggesting that parts of these buildings may suffer from inconsistent coverage. Taipei 101 was designed to withstand earthquakes and typhoons, incorporating thick concrete and reinforced steel, which can interfere with mobile signals. While the Petronas Twin Towers currently lack a dedicated indoor 5G coverage solution.

One World Trade Center in New York City and Autograph Tower in Jakarta had similar 5G characteristics, with very good average RSRP around -85 dBm or better, but the reported lower 10% values suggest potential dead zones or weaker coverage in some areas.

From lobby to observation deck

Using Cell Analytics data, we compared the 5G the average RSRP and RSRQ at two different height levels in each skyscraper: Bottom 10% of the building height, which represents coverage on the lower floors, based on samples collected closest to the ground floor, and Top 10% of the building height, which represents the highest levels, based on samples collected at the floors nearest to the top of the building.

Several skyscrapers showed minimal differences in 5G signal strength and quality between the lowest and highest floors. Burj Khalifa, One World Trade Center, Taipei 101, and the Empire State Building all had RSRP variations of 3 dBm or less between measurements taken at the bottom and top levels. The Burj Khalifa, the tallest building in the world at 828 meters, reported a slight improvement from -77.09 dBm at the lower floors to -76.30 dBm at the top.

Burj Khalifa, Taipei 101, and the Empire State Building also reported consistent 5G RSRQ between their lower and top floors, indicating stable 5G network quality. All four buildings have high-altitude observation decks, where strong 5G coverage is essential for tourists, businesses, and building operations.

In contrast, some skyscrapers exhibited noticeably larger differences between the lower and top floors RSRP and RSRQ, with weaker 5G signals at their higher levels. Petronas Twin Towers, Lotte World Tower, and Autograph Tower all showed a significant decline in signal strength as elevation increased. Petronas Twin Towers recorded a relatively strong -80.44 dBm at nearer to ground levels, but this dropped to -92.67 dBm at the top. This is mainly due to the lack of a dedicated indoor 5G coverage solution, with most 5G signals coming from outdoor cell towers. Similarly, the RSRP at Lotte World Tower fell from -71.14 dBm at the lower floors to -92.54 dBm for samples at the highest point. This suggests that while the lower sections of these buildings benefit from stronger 5G coverage, the network infrastructure at the upper floors may not be as robust.

Reliable 5G coverage in skyscrapers requires targeted network solutions

Skyscrapers play a key role in modern cities as business hubs, residential spaces, and major tourist attractions, making strong indoor 5G coverage essential. Tourists visiting observation decks, businesses operating in high-rise offices, and residents in skyscraper apartments all require seamless connectivity for work, communication, and entertainment. However, the primary challenge lies in delivering consistent performance and quality across various indoor settings, where issues may be confined to certain floors or sections. Modern building materials, such as low-emissivity (Low-E) glass, can significantly impact 5G signal attenuation by blocking or reflecting radio frequencies, especially in high-frequency bands like mmWave.

These challenges highlight the need for dedicated indoor solutions such as small cell deployments, distributed antenna systems (DAS), and enhanced in-building network infrastructure. An alternative to deploying in-building 5G systems is to selectively offload usage to Wi-Fi provided these systems are designed, optimized, and operated to deliver an equivalent quality of experience – this can be done using Ekahau.

As 5G continues to evolve, telecom providers and building developers must work together to improve indoor network quality, ensuring that users at all levels of a skyscraper experience fast, stable, and uninterrupted connectivity. For operators, 5G indoor deployments are a strategic avenue to monetize their investments through advances such as massive IoT (IoT), enhanced mobile broadband (eMBB), and fixed wireless access (FWA), which will all play an important role in transformation across sectors such as industrial automation, retail applications, and smart cities.

Ookla can assist operators in identifying buildings or indoor venues with coverage or capacity issues using crowdsourced data and diagnosis. Powered by millions of signal measurements collected daily by Speedtest®, Cell Analytics provides intelligence about wireless service quality, RF measurements, data usage, user density, cell site locations, and much more. To find out more about Cell Analytics, please get in touch.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| October 13, 2024

South Korea Leads Mobile Game Score in East Asia as 5G Drives Improved Mobile Gaming Experience

As 5G networks continue their rapid proliferation across Asia Pacific, it is poised to transform mobile gaming. It has brought faster downloads, smoother gameplay, and more immersive experiences with its fast speeds and minimal lag. This article examines the impact of 5G on mobile gaming experience in the region, in particular within selected East Asia markets.

Key Takeaways

  • South Korea led the Game Score™ in East Asia with 90.06 out of 100 during 1H 2024, followed by China with 85.64 and Japan with a score of 81.85. South Korea also recorded the lowest gaming latency across all technologies in the region, with a median latency of 55 ms, outperforming neighboring markets.
  • 5G addressed the latency and bandwidth challenges of 4G networks for mobile gaming by providing significantly higher bandwidth and speed. In 1H 2024, 5G download speeds were, on average, 4.91 times faster than 4G across East Asia, with South Korean users experiencing 8.45 times improvement over 4G. Latency also improved compared to 4G  across all markets, with South Korea leading the region with a reported latency of 51 ms. 
  • South Korean operators topped East Asia’s 5G Game Score rankings, with all three major carriers achieving scores above 90. LG U+ provided the best gaming experience with a 5G Game Score of 92.56 and a median latency of 49 ms, closely followed by SK Telecom and KT. China Unicom led the Chinese market with a score of 88.73, while Softbank was the top performer in Japan with a score of 87.31. All top operators across East Asia reported strong gaming performance on 5G, with scores over 80.

Asia Pacific at the forefront of global gaming market growth

The global games market, encompassing both mobile and other platforms, generated over $184 billion in revenue in 2023, a year-on-year growth of 0.6%. Notably, the Asia Pacific region continues to lead the gaming sector, contributing a remarkable $84.1 billion to this total. This dominance not only reflects the region’s vibrant gaming culture but also emphasizes its pivotal role in driving the industry’s overall growth. Mobile gaming, in particular, has solidified its position as a dominant force within this market, capturing a significant 49% share and generating approximately $90 billion in revenue in 2023. This surge underscores a fundamental shift in consumer preferences, as gamers increasingly favor mobile devices for their gaming experiences.

Growth in mobile gaming is further fueled by strategic initiatives from governments and mobile operators in various markets, particularly within East Asia. These stakeholders are actively promoting mobile gaming through supportive policies and enhanced connectivity, fostering an environment ripe for innovation and engagement. As a result, East Asia is well-positioned to continue leading the global gaming market in the years to come.

China, as one of the largest gaming markets, is actively supported by government agencies and telecom operators in promoting mobile gaming. The recent lift of the regulatory freeze on approving new games is significantly propelling the growth of the gaming industry, with major players such as Tencent and NetEase leading the way in driving innovation in mobile gaming.

South Korea is another leading nation in the mobile gaming industry, supported by strong government involvement. The Ministry of Culture, Sports, and Tourism has long been sponsoring esports and gaming tournaments like the World Cyber Olympics. The recent initiatives include building infrastructure like the esports stadium in Pangyo, and companies like Netmarble and Nexon dominate the market with government-backed initiatives for global gaming expansion.

In Japan, the government has been actively promoting the gaming industry, including mobile gaming, by providing tax incentives and creating an ecosystem that fosters innovation and esports. Japan’s mobile operators, such as NTT Docomo and SoftBank, have partnered with game developers to enhance cloud gaming experiences, offering services like 5G gaming platforms to ensure smooth, high-speed gaming on mobile devices. 

In Hong Kong, the government has focused on transforming the city into a regional hub for esports and gaming technology. Various public-private partnerships are in place to host major gaming tournaments, elevating Hong Kong’s profile in the regional gaming scene. Similarly in Taiwan, the government is supporting mobile gaming through initiatives focused on the development of esports. The Ministry of Digital Affairs has introduced policies to encourage indie game developers to enter the esports arena, positioning Taiwan as a competitive player in the region’s mobile gaming and esports market.

South Korea leads East Asia in Game Score and has the lowest latency

A smooth mobile gaming experience relies on stable and fast mobile data connections. With real-time multiplayer games becoming the norm, low latency and minimal lag are essential for uninterrupted gameplay. High-speed mobile data ensures quick responses to in-game actions, reducing delays and enhancing immersion, which helps players stay competitive and enjoy a seamless gaming experience.

Our Speedtest Game Score™ is a unique measure to assess consumer gaming experience across different networks. The score takes into account different aspects of a consumer’s gaming experience based on multiple network key performance indicators. Game Score is based on Ookla’s consumer-initiated Speedtest results for download and upload speeds, as well as Consumer QoE’s™ latency and jitter measurements taken to real-world game servers. Each of these components is evaluated and scored on a scale of 0-100,  and are then combined in a weighted average to produce a Game Score. A higher score signifies a better gaming experience for the user.

Overall Game Score™ in Selected East Asia Markets
Speedtest Intelligence® | 1H 2024

Across the East Asia markets, South Korea had the highest Game Scores across all mobile technologies during the first half of 2024 in APAC with a score of 90.06 on a 100-point scale. This is not surprising as South Korea consistently tops Ookla’s Speedtest Global Index mobile performance ranking for Asia Pacific markets. South Korea was followed by China with a score of 85.64 and Japan with a score of 81.85. 

South Korea also stands out with the lowest gaming latency across all technologies compared to the neighboring markets in East Asia. In 1H 2024, South Korea reported a median gaming latency of 55 ms, significantly outperforming the other markets. Japan follows with a median latency of 68 ms, still offering a smooth gaming experience. Meanwhile, China, Taiwan, and Hong Kong show higher latencies of 85 ms, 84 ms, and 87 ms, respectively. These higher latencies suggest potential delays and less fluid gameplay compared to South Korea and Japan. 

5G driving enhanced mobile gaming experience 

The limitations of previous generation mobile networks, particularly in terms of latency and bandwidth, have restricted the full potential of mobile games. 5G has overcome these challenges by offering significantly higher bandwidth and speed than 4G. This advancement enables faster downloads and updates for games, along with smooth streaming of high-quality content. It’s especially beneficial for cloud gaming, especially cloud-based AAA games played on mobile devices, which demand substantial data for a lag-free experience. 

Game Latency, the delay before data transfer starts, is key for gaming. Lower latency equals faster reactions in-game, and 5G’s ultra-low latency removes lag in online games, making gameplay smooth and responsive. Speedtest data shows that for the markets in East Asia, all reported improved latency on 5G compared to 4G, and all markets had latency of below 80 ms during the first half of 2024. South Korea reported the lowest latency on 5G at 51 ms, followed by Japan with 65 ms. Hong Kong and China saw gaming latency improvements of 15 ms on 5G, resulting in latencies of 73 ms and 79 ms, respectively. Enhancements in 5G infrastructure and connecting to a server within a gamer’s own region can enhance overall gaming latency.

Mobile Gaming Performance in Selected East Asia Markets
Speedtest Intelligence® | 1H 2024

While download speed requirements for online mobile gaming vary depending on the game type, faster download speeds ensure smoother gameplay, faster matchmaking, and reduced wait times for content. Several factors influence download speed, including the quality of the mobile network, network congestion, signal strength, and the device’s processing power. A stable and fast connection allows for an optimal gaming experience, minimizing delays and disruptions.

Speedtest Intelligence data from 1H 2024 shows a significant improvement in overall performance when comparing 4G and 5G networks in selected East Asia markets. The median download speed in these markets was, on average, five times faster than the median download speeds of 4G. South Korean mobile users experienced the most significant increase in download performance, with 5G median download speeds reported to be eight times faster than 4G, increasing from 61.11 Mbps to 524.99 Mbps. Taiwan and China both reported median download speeds of more than 200 Mbps and around five times performance improvement, at 265.21 Mbps and 226.93 Mbps, respectively.

Upload speed also plays an essential role in creating a smooth gaming experience without interruptions or quality degradation, particularly in multiplayer games. Across all markets, there is a significant increase in upload speeds with 5G compared to 4G. Notably, South Korea has the largest improvement in upload speeds between 4G and 5G, with 5G offering almost four times higher upload performance. This means that gamers in South Korea could experience the most substantial improvement in gameplay and streaming quality when transitioning from 4G to 5G. In other markets, the switch to 5G resulted in at least a twofold improvement in upload speeds compared to 4G.

South Korean operators top gaming experience in the region

A global leader in 5G adoption, South Korea boasts a thriving mobile gaming industry. With 5G, the country has witnessed a surge in the popularity of esports and cloud gaming services. The Ministry of Culture, Sports, and Tourism has long been sponsoring esports and gaming tournaments like the World Cyber Olympics. Other initiatives include building infrastructure like the esports stadium in Pangyo. Of all the top operators in the markets in East Asia, South Korean operators sit at the top for 5G Game Score in 1H 2024, with all three major operators reported Game Score of above 90.

Top Operators 5G Game Score
Speedtest Intelligence® | 1H 2024

LG U+ provided the best 5G gaming experience in 1H 2024 among all the operators in the market, with a 5G Game Score of 92.56 and a median game latency to key gaming server locations of 49 ms. LG U+ was closely followed by SK Telecom with a 5G Game Score of 92.33 and KT with 90.98.

China Unicom was top for operators from China, the world’s largest mobile gaming market, with a Game Score of 88.73. Softbank leads in terms of 5G Game Score among all the top operators from Japan with a score of 87.31. Overall all the top operators in East Asia reported very good Game Score results, with scores above 80.

5G as a catalyst for cloud gaming services

One of the most significant advancements in mobile gaming is cloud gaming, where games are streamed directly from the cloud, removing the need for high-end hardware. This technology allows gamers to play cutting-edge titles on handheld devices without being bound by hardware limitations, making it possible to experience seamless gaming both indoors and on the go. 

The rollout of 5G networks in East Asia has been a game-changer for cloud gaming. Ericsson’s research shows that two-thirds of gamers rely primarily on mobile networks (4G/5G) or Wi-Fi for cloud gaming, with the most common setup being a smartphone connected via a mobile network. The faster speeds, lower latency, and greater bandwidth offered by 5G are essential to delivering the smooth, responsive experiences cloud gaming demands, placing higher requirements on network operators to ensure consistent quality of service (QoS). 

For the mobile operators in East Asia, the strategy is to use cloud gaming to attract more 5G subscribers. In Hong Kong, CSL partnered with Blacknut, a premium game streaming platform, to provide access to over 500 cloud-based games across multiple devices for a monthly fee. South Korea has also been a leader in cloud gaming, with LG U+ offering GeForce Now, which enables users to stream games directly from servers, and SK Telecom launching SKT 5GX Cloud Game in collaboration with Microsoft, offering a robust library of games via the cloud since 2020.

Tencent, one of the world’s largest gaming companies, partnered with China Unicom to integrate START, a cloud gaming platform designed to deliver high-quality gaming experiences without the need for high-performance devices. This initiative is part of China’s push for 5G and cloud gaming, providing gamers with smooth and immersive gaming experiences through ultra-fast mobile connections.

These initiatives highlight the growing synergy between telecom operators and gaming companies in East Asia. As 5G continues to expand, cloud gaming is poised to become more accessible and reliable, enabling millions of gamers across the region to enjoy high-quality gaming experiences without the need for expensive hardware. This evolution not only enhances the gaming landscape but also drives the demand for robust, high-performance mobile networks, ensuring that 5G will continue to play a central role in the future of cloud gaming.

We will continue to monitor mobile gaming performance across Asia Pacific. For more information about Speedtest Intelligence data and insights, please contact us.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| September 8, 2020

Exploring the Relationship Between Network Performance and NPS in Taiwan


中文

Network performance is a key element of customer experience, but it may not be the only deciding factor in how a customer perceives their mobile operator and their service. Using data from Speedtest Intelligence®, we compared performance for mobile network operators (MNOs) in Taiwan during Q2 2020. We also compared provider performance to Speedtest Consumer Sentiment™ data on five-star ratings and Net Promoter Score (NPS) to understand how network performance impacts customer satisfaction.

Chunghwa Telecom was fastest in Taiwan

Mobile performance in Taiwan has improved at the country level over the last year. Mean download speed on mobile reached 42.81 Mbps in Q2 2019 and increased 9.8% to 46.99 Mbps in Q2 2020. For context, Taiwan ranked 18th in the world for mobile download speed in July 2020 according to the Speedtest Global Index™.
Taiwan_Speed_Score_Q2_2020_en

We compared mobile performance for top providers in Taiwan using Speed Score™ and found Chunghwa Telecom was the fastest provider in Taiwan in Q2 2020 with a Speed Score of 53.98 on modern chipsets. Chunghwa Telecom was followed by FarEasTone and Taiwan Mobile. The three fastest providers on the list have also deployed 5G in different areas of Taiwan. TSTAR was fourth on our list with a Speed Score of 31.68, while GT was fifth with 19.85.

Chunghwa Telecom was highest-rated mobile provider in Q2 2020

Speedtest Consumer Sentiment data is gathered from single-question surveys presented to users at the end of a Speedtest®. This data set provides rich insights into customer satisfaction over time, as well as competitive benchmarking, by providing data on both customers’ overall satisfaction with their network providers (based on a five-star scale) and Net Promoter Score (NPS). By comparing Q2 2020 ratings data from Taiwan’s top providers with their Speed Score during the same period, we can explore the relationship between customer satisfaction and network performance. This article reflects the ratings and NPS of Speedtest users on modern chipsets and does not imply that the results would be the same when looking at Consumer Sentiment data from users across all technologies.
Taiwan_Speed_Score_Rating_Q2_2020_en

Taiwan’s fastest providers during Q2 2020 also had the highest Consumer Sentiment ratings. Chunghwa Telecom was the highest-rated provider (in addition to being the fastest on our list), while FarEasTone followed with a rating of 3.1 stars. Taiwan Mobile, TSTAR and GT all had an average rating of 2.7 stars, despite a wide difference in Speed Score.

Chunghwa Telecom had highest NPS

Speedtest customers are also asked how likely they are to recommend their provider to friends or family on a 0 to 10 scale. We compared the resulting Net Promoter Score (NPS) with Speed Score to see how performance relates to a customer’s likelihood of recommending a provider. NPS ratings are categorized into Detractors (score 0-6), Passives (score 7-8), and Promoters (score 9-10). NPS is calculated as (% Promoters – % Detractors) x 100. Any NPS score above 0 indicates that a provider’s audience is more loyal than not.
Taiwan_Speed_Score_NPS_Q2_2020_en-1

The ranking of top providers by NPS revealed a different order than we saw with performance and ratings. All of Taiwan’s top providers showed a negative NPS, indicating that fewer customers were likely to recommend their operator’s service to friends and family. Chunghwa Telecom and FarEasTone were ranked first and second for NPS, respectively, which aligned with the rankings for network performance. However, GT was third in NPS, but was ranked fifth for performance, and Taiwan Mobile ranked fifth for NPS and third in performance.

A provider’s performance, network availability and quality can all impact a customer’s overall satisfaction. In Taiwan, top-performing operators had the highest ratings and NPS, but ratings and NPS for operators with lower performance indicated that other factors may also shape customers’ perspectives. We look forward to seeing how network speeds improve as Taiwanese providers continue rolling out 5G, and we will continue to monitor Consumer Sentiment data for the region. To read more about Consumer Sentiment and how to track and benchmark customer satisfaction over time, click here.


探索在台灣網路效能與 NPS 之間的關係

網路效能是客戶經驗的關鍵要素,但是就客戶對於行動電信業者及其服務水準的看法而言,這並不是唯一的決定因素。藉由 Speedtest Intelligence® 提供的資料,我們針對台灣 2020 年第 2 季的行動網路業者 (MNO) 的效能進行了比較。同時,我們還在五星級評等和淨推薦分數 (NPS) 方面,將服務供應商效能與 Speedtest Consumer Sentiment™ 相關資料進行了比較,以瞭解網路效能對於客戶滿意度所造成的影響。

中華電信是台灣速度最快的電信公司

在過去的一年裡,台灣的行動效能已經獲得國家級的改善。在 2019 年第 2 季,行動平均下載速度達到 42.81 Mbps,而在 2020 年第 2 季則增加 9.8%,達到 46.99 Mbps。另外,根據 全球網速排行榜™ 的資料,在 2020 年 7 月,台灣的行動下載速度排名為全球第 18 名。
Taiwan_Speed_Score_Q2_2020_tw-1

我們使用 Speed Score™ 針對台灣地區 頂尖服務供應商 的行動效能進行比較,發現中華電信是 2020 年第 2 季台灣地區速度最快的供應商,其 現代晶片組 的速度評分為 53.98。在中華電信之後,遠傳電信和台灣大哥大分居二、三名。名單上速度排名前三的供應商也已經 在台灣各區域部署 5G。台灣之星在名單上位列第四,速度評分為 31.68,而亞太電信速度評分為 19.85,排名第五。

中華電信是2020 年第 2 季評分最高的行動服務供應商

我們在 Speedtest® 結束時向使用者呈現單一問題調查問卷,並透過該問卷收集 Speedtest 消費者情緒資料。 本資料集藉由提供有關客戶對於其網路服務供應商的整體滿意度(以五星級評等)和淨推薦分數 (NPS) 的資料,提供關於客戶滿意度隨著時間變化而不斷變化的豐富見解以及競爭性基準。透過在 2020 年第 2 季比較台灣頂尖服務供應商在同一時期的速度評等,我們能夠探究客戶滿意度於網路效能之間的關係。本文章反映的是 Speedtest 使用者對於現代晶片組的評等與 NPS,並未暗示倘若查看所有技術領域使用者的消費者信心資料時,其結果仍會相同。
Taiwan_Speed_Score_Rating_Q2_2020_tw-1

在 2020 年第 2 季,台灣速度最快的服務供應商同時也獲得最高的消費者信心評等。中華電信是評等最高的供應商(同時也是名單上速度最快的供應商),而遠傳電信緊跟在後,獲得 3.1 顆星的評等。台灣大哥大、台灣之星以及亞太電信三者儘管在速度評分數差異極大,但是皆獲得 2.7 顆星的評分。

中華電信 NPS 最高

我們詢問 Speedtest 客戶是否願意向親友推薦他們的供應商,並要求提供 0 到 10 的分數。我們將淨推薦分數 (NPS) 結果與速度評分進行比較,以瞭解效能與客戶推薦供應商之意願度之間的關聯。NPS 評分歸類為貶低者(0-6 分)、消極者(7-8 分)以及推薦者(9-10 分)。NPS 的計算方式為 (% 推薦者 – % 貶低者) x 100。NPS 分數超過 0 即表示在服務供應商的受訪對象中,忠誠者超過不忠誠者。
Taiwan_Speed_Score_NPS_Q2_2020_tw-2

按 NPS 所得出的頂尖服務供應商排名順序與按效能及評等所得出的排名順序不同。台灣所有頂尖服務供應商都出現負值的 NPS,表示有較少的客戶願意向其親友推薦自己使用的電信業者服務。中華電信和遠傳電信在 NPS 的排名分居一二,此排名也與網路效能的排名一致。但是亞太電信在 NPS 的排名為第三,而在效能的排名卻是第五;台灣大哥大的 NPS 排名為第五,效能排名則是第三。

服務供應商的效能、網路可用性與品質都會影響客戶整體的滿意度。在台灣,效能最佳的電信業者也擁有最高的評等和 NPS,但效能較低的電信業者的評等與 NPS 卻顯示還有其他因素也可能會影響客戶的看法。我們期望台灣的服務供應商在推廣 5G 服務的過程中也能夠提升網路速度,我們也會持續監測此地區的消費者信心資料。若要閱讀更多有關消費者信心以及如何長期追蹤客戶滿意度並設立基準,請 按此處

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| February 3, 2021

Advances in 5G Boosts Mobile Speeds in Taiwan

中文

Taiwan has seen considerable growth in its mobile performance since it issued its first 5G commercial license in July 2020. Using Speedtest Intelligence® data from Q4 2020, we explored how the emerging technology has affected overall mobile speeds, how much faster 5G was compared to 4G, which operator had the fastest 5G and what speeds look like in Taiwan’s largest metropolitan areas.

Mobile internet speeds in Taiwan showed steady improvement

Mobile internet speeds in Taiwan have steadily increased in the last two years thanks, in part, to 5G deployments across the country. In December 2020, Taiwan reached 16th place in the Speedtest Global IndexTM, an improvement from their 29th place ranking in January 2019. Looking at mean download speed over mobile on all technologies, Taiwan showed a 30.4% increase from 2019 to 2020.

Mean Mobile Download Speeds in Taiwan
Speedtest Intelligence® | 2019 – 2020
Download (Mbps) 2019 Download (Mbps) 2020 % Increase
All Operators 42.20 55.01 30.4%

5G median download speed was 522% faster than 4G in Taiwan

We compared 5G speeds in Taiwan to speeds over 4G using measurements from devices using modern chipsets. As expected, median download speed over 5G far exceeded that over 4G during Q4 2020, with 5G coming in 522.0% faster than 4G. We report 5G using median rather than mean speeds because the potential for outliers is high, so median gives a better expectation of the performance a consumer is likely to experience.
Median-Mobile-Speeds-Taiwan_0221_en

FarEasTone was the fastest operator for 5G in Taiwan

FarEasTone showed the fastest median download speed over 5G among mobile operators in Taiwan during Q4 2020, followed by Chunghwa Telecom. Taiwan Mobile was third and TSTAR fourth.
5G-Performance_Taiwan_Operators_0221_en

Taoyuan showed the fastest 5G download speed in Q4 2020

Country-wide averages do not reflect the differences in performance that can occur between different metropolitan areas. We looked at median download speeds over 5G for Taiwan’s five most populous metropolitan areas during Q4 2020 to get a better understanding of how 5G performance varies in locations across the country.
5G-Performance_Taiwan_Metro-Areas_0221_en

5G download speeds varied among Taiwan’s largest metropolitan areas, but were not far from the country-wide average for 5G of 260.01 Mbps during this period. While it would appear that Taoyuan had the fastest median download speed over 5G at 265.01 Mbps, followed by Taipei at 261.79 Mbps and Taichung at 260.20 Mbps, the confidence intervals show that it’s really a toss-up between cities at the top of this list.

Confidence intervals also make it impossible to declare a slowest city, though the slowest median download speed was measured in New Taipei at 236.69 Mbps.

The expansion of 5G in Taiwan is exciting and has provided consumers with much faster mobile speeds. We look forward to seeing how this emerging technology continues to expand across the country and how it affects mobile performance in Taiwan.


5G 技術突破為台灣帶來更快的行動網速

自 2020 年 7 月首次核發 5G 商業許可證以來,台灣的行動網路效能方面便有大幅增長。我們採用了 Speedtest Intelligence 2020 年第 4 季度的資料,以探究 5G 這項新興技術如何影響整體行動網速、5G 比起 4G 速度快多少、哪一家電信業者的 5G 網速最快,以及台灣各大都會區中哪個有最快的 5G 網速。

台灣行動網速持續穩定上升

台灣的行動網路速度在過去 2 年間持續穩定提升,部分原因在於其覆蓋全國的 5G 部署計畫。台灣於 2020 年 12 月的 全球網速排行榜中取得第 16 名,較 2019 年 1 月的第 29 名有所進步。從不同技術的行動下載速度平均值來看,台灣的行動下載速度在 2019 年至 2020 年之間出現 30.4% 的增長。

台灣的行動下載速度平均值
Speedtest Intelligence® | 2019 年至 2020 年
2019 年下載速度 (Mbps) 2020 年下載速度 (Mbps) 增長 (%)
所有電信業者 42.20 55.01 30.4%

台灣的 5G 下載速度中位數比起 4G 高出 522%

我們使用 modern chipsets 將台灣的 5G 速度與 4G 速度相比較。結果不出所料,根據 2020 年第 4 季度的資料,5G 的下載速度中位數遠高過 4G,並較 4G 快 522.0%。我們之所以使用 5G 的中位數而不是平均值,是因為資料間極有可能出現離群值,因此中位數較能準確地預估消費者的實際體驗。
Median-Mobile-Speeds-Taiwan_0221_tw

遠傳電信是台灣 5G 速度最快的電信業者

從 2020 年第 4 季度的資料來看,遠傳電信是 5G 下載速度中位數最快的台灣行動電信業者 ,其次是中華電信。台灣大哥大為第三名,而台灣之星是第四名。
5G-Performance_Taiwan_Operators_0221_tw

2020 年第 4 季度資料顯示,桃園擁有最快的 5G 下載速度

全國平均值並不能反映各個都會區之間的效能差異。因此,我們將 2020 年第 4 季度台灣人口最多的五大都會區之下載速度中位數相比較,以便更全面地瞭解 5G 效能在全國各地間的差異。
5G-Performance_Taiwan_Metro-Areas_0221_tw

台灣各大都會區的 5G 下載速度有所不同,但均與相同時段的全國平均值 260.01 Mbps 相差無幾。從資料上看來,桃園擁有最高的 5G 下載速度中位數 (265.01 Mbps),其次是台北的 261.79 Mbps 和台中的 260.20 Mbps;不過從信賴區間可以發現,五個都會區的數據其實差距不大,各區名列前茅的機會均等。

雖然下載速度中位數測量結果最慢的是新北的 236.69 Mbps,但我們仍難以從信賴區間辨別下載速度最慢的都會區。

5G 在台灣的拓展實在令人興奮,並為消費者帶來了更加快速的行動網速。我們非常期待這項新興科技在台灣的日後發展,以及它在未來為台灣行動網路效能帶來的影響。

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| April 15, 2021

Speedtest Global Index Market Analyses Now Available for 21 Countries

Speedtest Global Index Market Analyses from Ookla® identify key data about internet performance in countries across the world. This quarter we’ve provided updated analyses for 21 markets about top mobile and fixed broadband providers as well as device and chipset manufacturers and some city-level data. Click a country in this list to see highlights or scroll through the article to learn about all 21 markets:

United States | Canada | China

Algeria | Austria | Belgium

Denmark | Finland | Hong Kong (SAR)

Hungary | Kenya | Luxembourg

Malta | Morocco | Nigeria

Portugal | Serbia | Slovakia

South Africa | Taiwan | Vietnam

Algeria

  • Mobile provider Ooredoo attained the best Speed Score and Consistency Score in Algeria during Q1 2021.
  • DJEZZY had the best 4G Availability in Algeria.
  • Devices from Apple provided the fastest mean download speeds in Algeria during Q1 2021 with 20.86 Mbps, 47.1% faster than Samsung.

Austria

  • A1 was the fastest mobile operator in Austria with a Speed Score of 66.21 while yesss! ranked second at 58.60.
  • yesss! edged out A1 for Consistency Score, earning a 93.8% to A1’s 93.5%.
  • Magenta blazed ahead of the competition with the fastest fixed broadband Speed Score of 123.45 and highest Consistency Score with 85.8%.

Belgium

  • Speedtest Intelligence® shows that Telenet had the fastest fixed broadband in Belgium during Q1 2021 with a Speed Score of 97.13, and it had the fastest Speed Score on mobile at 69.74.
  • Telenet also had the best fixed broadband Consistency Score with 87.9%, while BASE had the best mobile Consistency Score with 92.9%.
  • Ghent edged out Antwerp for Belgium’s fastest median download speed over mobile and fixed broadband.

Canada

  • In Q1 2021, Shaw was the fastest fixed broadband provider in Canada with a Speed Score of 164.40, edging out Rogers.
  • The fastest mobile provider was TELUS with a Speed Score of 87.54. Videotron had the highest mobile Consistency Score at 91.3%.
  • TELUS and Bell Canada tied for the lowest median latency for fixed broadband at 6 ms.
  • Newfoundland and Labrador had the fastest median fixed broadband speed among Canada’s provinces at 112.64 Mbps.
  • Calgary had Canada’s fastest median fixed broadband speed of any major city at 115.40 Mbps.

China

  • Speedtest Intelligence shows that China Mobile was the fastest mobile operator in China during Q1 2021 with a Speed Score of 101.62.
  • Competition for fastest median 5G performance was high, but China Telecom outpaced other providers with a 316.02 Mbps median download speed. Speedtest® results show that China Mobile’s 5G performance was second fastest with a median download speed of 308.44 Mbps and China Unicom was third.
  • Huawei’s P40 5G had the fastest median 5G download speed among the most popular devices in China at 291.77 Mbps. This contributed to Huawei’s top position as the device manufacturer with the fastest median download speed with a combined median download speed of 89.11 Mbps. That was 79.4% faster than the next fastest manufacturer, Apple.
  • China Telecom was the fastest fixed broadband provider, achieving a Speed Score of 107.10.
  • Tianjin was the Chinese city with the fastest fixed broadband with tests showing median download speeds of 180.61 Mbps, 29.7% faster than the next fastest city, Chengdu.

Denmark

  • According to Q1 data from Speedtest Intelligence, YouSee was the fastest mobile operator in Denmark with a Speed Score of 86.40.
  • Hiper was the fastest fixed broadband provider in Denmark with a Speed Score of 205.32.
  • The iPhone 12 Pro Max 5G was the fastest popular device in Denmark, with a median download speed of 96.90 Mbps.

Finland

  • Telia was the fastest fixed broadband provider in Finland during Q1 2021 with a Speed Score of 77.05. Telia was also the most consistent, earning a Consistency Score of 80.3%.
  • DNA had the fastest mobile Speed Score (61.73) as well as the highest Consistency Score (93.6%).
  • DNA also had the fastest 5G performance with a median download speed of 337.21 Mbps.

Hong Kong (SAR)

  • During Q1 2021, China Mobile Hong Kong was the fastest mobile provider in Hong Kong, achieving a Speed Score of 65.16.
  • Huawei’s P40 Pro 5G edged out Samsung’s Galaxy S20 Ultra 5G as the fastest popular device in Hong Kong. The P40 Pro 5G achieved a median download speed of 150.67 Mbps, beating the Galaxy 220 Ultra 5G by 1.5 Mbps.
  • Samsung had the best combined performance by a major cell phone manufacturer with its devices reaching mean download speeds of 76.41 Mbps.
  • Devices using Qualcomm’s Snapdragon 888 5G had the fastest mean download speed of any chipset at 137.76 Mbps. Devices with Hisilicon’s Kirin 990 came in second at 136.52 Mbps.

Hungary

  • Magyar Telekom had the fastest mobile Speed Score in Hungary during Q1 2021, as well as the best mobile Consistency Score (90.9%) and highest 4G availability (97.7%).
  • DIGI beat out Vodafone as the fastest fixed broadband provider in Hungary by attaining a Speed Score of 138.74 to Vodafone’s 137.06 and UPC’s 134.08.
  • Apple devices had the fastest median mobile download speeds among popular manufacturers at 36.59 Mbps.

Kenya

  • Safaricom had the fastest Speed Score among mobile providers in Kenya during Q1 2021 at 29.80 as well as the top mobile Consistency Score (86.3%) and highest 4G Availability (88.1%).
  • Mombasa had the fastest mean mobile download speed at 27.79 Mbps while Nairobi was the fastest over fixed broadband with a download speed of 22.65 Mbps.
  • Faiba had the fastest fixed broadband Speed Score at 22.70 and best Consistency Score at 44.0%.

Luxembourg

  • POST was Luxembourg’s fastest mobile operator in Q1 2021 as well as Luxembourg’s most consistent. POST had a Speed Score of 86.31 and a Consistency Score of 95.9%.
  • Orange had the best 4G Availability in Luxembourg at 98.7%.
  • Apple beat out Samsung as the fastest popular device manufacturer by earning a median download speed of 51.13 Mbps to Samsung’s 46.40 Mbps.
  • Tango had the fastest fixed broadband Speed Score at 120.35, while Eltrona had the best fixed broadband Consistency Score with 85.9%.

Malta

  • Mobile providers GO and epic were in close competition for the fastest Speed Score in Q1 2021. GO beat out epic by a fraction by scoring 47.82 to epic’s 47.36.
  • Apple devices had the fastest mean download speed in Malta among popular manufacturers at 51.31 Mbps.
  • Melita had the fastest fixed broadband Speed Score at 118.58 and highest fixed broadband Consistency Score at 84.2%.

Morocco

  • Maroc Telecom was the fastest provider for both fixed broadband and mobile in Morocco during Q1 2021. Maroc Telecom achieved the fastest mobile Speed Score (54.32) and the highest mobile Consistency Score (92.0%).
  • Maroc Telecom also narrowly beat out inwi for the highest 4G Availability with 91.5% to inwi’s 91.3%.
  • Apple devices had the fastest mean download speed in Morocco among popular manufacturers at 50.31 Mbps.
  • Casablanca had the fastest fixed broadband speeds, achieving a mean download speed of 25.93 Mbps while Marrakesh had the fastest mean mobile download speed at 38.33 Mbps.

Nigeria

  • During Q1 2021, tests showed that Airtel had Nigeria’s fastest mobile Speed Score (27.18) and best mobile Consistency Score (84.7%).
  • Port Harcourt had the fastest mean mobile download speed in Nigeria at 23.02 Mbps.
  • ipNX was the fastest fixed broadband provider with a Speed Score of 18.00. ipNX also had the best fixed broadband Consistency Score at 36.2%.

Portugal

  • Vodafone was the fastest fixed broadband provider in Portugal during Q1 2021 with a Speed Score of 113.75, the lowest mean latency (11 ms) and highest Consistency Score (81.9%).
  • MEO was the fastest mobile operator with a Speed Score of 46.92.
  • OnePlus had the fastest mean download speed of any popular device manufacturer at 56.93 Mbps.
  • Among Portugal’s most populous cities, Vila Nova de Gaia had the fastest mean fixed broadband download speed at 155.61 Mbps, while Braga had the fastest mean mobile download speed at 70.95 Mbps.

Serbia

  • During Q1 2021, SBB was Serbia’s fastest fixed broadband provider with a Speed Score of 78.09 and showed the highest Consistency Score of any provider at 81.3%.
  • Speedtest Intelligence revealed that Telenor narrowly edged out VIP for the fastest mobile Speed Score at 50.63 to VIP’s 50.47.
  • Telenor had the highest mobile Consistency Score with 93.4%. Telenor also delivered the highest 4G Availability in Serbia with 90.3%.
  • Devices using Qualcomm’s Snapdragon X55 5G delivered Serbia’s fastest median mobile download speeds at 76.14 Mbps.

Slovakia

  • During Q1 2021, UPC beat out Antik for the fastest fixed broadband operator in Slovakia with a Speed Score of 113.17 to Antik’s 110.46.
  • Antik had the lowest median fixed broadband latency in the country at 3 ms.
  • Orange had the fastest mobile Speed Score in the country with a score of 52.41, followed by Telekom at 49.09.
  • Devices using Samsung’s Exynos 2100 chipset achieved the fastest median download speed (70.13 Mbps).

South Africa

  • Speedtest Intelligence shows that MTN had the fastest mobile download Speed Score in South Africa during Q1 2021 at 54.38.
  • MTN also had the highest 4G Availability in the country with 90.5%.
  • Cool Ideas was the fastest fixed broadband provider in South Africa with a Speed Score of 37.80, followed by Afrihost at 31.32 and Webafrica at 30.87.
  • Johannesburg had the fastest mean fixed broadband download speed at 53.48 Mbps and the fastest download speed over mobile at 54.64 Mbps.

Taiwan

  • According to a Speedtest Intelligence, Chunghwa Telecom was the fastest mobile operator in Taiwan during Q1 2021 with a Speed Score of 71.73.
  • FarEasTone had the fastest median download speed on 5G at 361.48 Mbps.
  • Sony’s Xperia 1 II 5G achieved the fastest mean download speed among popular devices (181.93 Mbps). Apple devices overall attained the fastest mean mobile download speed among popular manufacturers (82.57 Mbps).
  • Taichung had the fastest mean download speed among Taiwan’s most populous cities at 83.35 Mbps. Taipei was second fastest with 80.50 Mbps.

United States

  • Speedtest Intelligence revealed that T-Mobile overtook AT&T in Q1 2021 as the fastest mobile operator in the United States, achieving a Speed Score of 50.21 to AT&T’s 48.38.
  • T-Mobile also had the fastest 5G performance of any operator, achieving a median download speed of 82.35 Mbps while having the highest 5G time spent in the country at 65.4%.
  • OnePlus devices had the fastest mean download speed among popular devices at 50.79 Mbps.
  • Qualcomm had all five of the fastest chipsets in the United States. The Snapdragon X55 5G was fastest with a median download speed of 66.63 Mbps, followed by the Snapdragon 888 5G at 64.63 Mbps and the Snapdragon 865 at 56.50 Mbps.
  • Verizon was the fastest fixed broadband provider with a Speed Score of 160.07, outperforming Cox and XFINITY, which scored 153.57 and 139.33, respectively.
  • Spectrum displayed the most consistent speeds among fixed broadband providers with a Consistency Score of 88.3%.
  • Verizon had the best median fixed broadband latency at 8 ms, while Cox ranked second (12 ms) and XFINITY third (14 ms).

Vietnam

  • Viettel achieved Vietnam’s fastest mobile and fixed broadband during Q1 2021. Viettel showed a Speed Score of 59.76 for fixed broadband and 38.55 for mobile.
  • Vinaphone had the best mobile Consistency Score with 91.1%.
  • Viettel had the highest 4G Availability with 94.4%.
  • Xiaomi’s Mi 10T Pro 5G achieved the fastest mean download speed at 80.17 Mbps and beat out Samsung’s Galaxy Note20 Ultra 5G, which had a median download speed of 59.96 Mbps.

Read the full market analyses and follow monthly ranking updates on the Speedtest Global Index.

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Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| July 15, 2021

Speedtest Global Index Market Analyses Now Available for 37 Countries

Speedtest Global IndexTM Market Analyses from Ookla® identify key data about internet performance in countries across the world. This quarter we’ve provided updated analyses for 37 markets that includes details on fastest mobile and fixed broadband providers, performance of most popular devices and chipsets and internet speeds in cities. Click a country on the list below to see highlights or scroll through the article to learn what Speedtest Intelligence® revealed in all 37 markets:

Africa and the Middle East

Algeria | Jordan | Kenya
Morocco | Nigeria | Qatar
South Africa | Tunisia | Turkey

Asia and Oceania

China | Hong Kong (SAR) | Indonesia
Malaysia | Singapore | Taiwan
Vietnam

Europe

Austria | Belgium | Czechia
Denmark | Finland | France
Germany | Hungary | Latvia
Luxembourg | Malta | Serbia
Slovakia | Spain

North and South America

Argentina | Brazil | Canada
Ecuador | Mexico | Peru
United States

Africa and the Middle East

Algeria

  • For the second quarter in a row, mobile provider Ooredoo had the highest Speed Score (24.27) and Consistency Score (84.5%) in Algeria during Q2 2021.
  • Apple devices achieved a mean download speed of 26.37 Mbps during Q2 2021, 26.4% faster than Apple’s speeds in Q1 2021 (20.86 Mbps).
  • The Apple iPhone 12 Pro Max 5G was the fastest popular device in Algeria with a mean download speed of 38.15 Mbps.

    Jordan

  • Fixed broadband provider Orange had the highest Speed Score (70.99) and Consistency Score (72.6%) in Jordan during Q2 2021.
  • Umniah achieved the fastest mobile Speed Score at 34.28 and best Consistency Score at 93.4%.
  • Amman had the fastest median fixed broadband download and upload speeds among the most populous cities in Jordan at 43.27 Mbps and 40.29 Mbps, respectively.
  • Among popular mobile devices, Apple’s iPhone 12 Pro Max 5G narrowly beat out the iPhone 12 Pro 5G for fastest median download and upload speeds at 36.06 Mbps and 17.90 Mbps.

    Kenya

  • Mobile provider Safaricom had the highest Speed Score (27.54) and Consistency Score (84.0%) in Kenya during Q2 2021, though both these scores were slightly lower than in Q1 2021.
  • For fixed broadband, Faiba was the provider that had the best Speed Score (23.19) and Consistency Score (43.9%) in Kenya during Q2 2021.
  • Mombasa had the fastest mean mobile download and upload speeds in Kenya’s most populous cities at 32.12 Mbps and 17.13 Mbps, respectively.
  • Eldoret had the fastest mean fixed broadband download speed in Kenya during Q2 2021 at 23.68 Mbps. Nairobi dropped three places from the fastest city for mean fixed broadband download speed during Q1 2021.

    Morocco

  • Fixed broadband provider Orange beat out Q1 2021 winner Maroc Telecom for fastest provider in Morocco with a Speed Score of 19.27, a 35.0% increase from Q1 2021.
  • For fixed broadband, Maroc Telecom continued to have the best Consistency Score at 32.4% during Q2 2021.
  • On mobile, Maroc Telecom achieved the best Speed Score (59.24) and Consistency Score (92.6%) during Q2 2021.
  • Salé surpassed Marrakesh as the fastest city among Morocco’s most populous cities with the fastest mobile download and upload speeds at 40.78 Mbps and 13.80 Mbps, respectively.

    Nigeria

  • For the second quarter in a row, mobile provider Airtel had the fastest Speed Score in Nigeria at 28.82 during Q2 2021. While MTN was second, it improved its Speed Score 37.9% quarter over quarter, 18.70 to 25.78.
  • MTN edged out Airtel’s Q1 2021 top spot for best Consistency Score on mobile during Q2 2021, 83.4% to Airtel’s 82.5%.
  • Fixed broadband provider ipNX continued to have the best Speed Score (19.25) and Consistency Score (39.6%) in Nigeria during Q2 2021.
  • Port Harcourt continued to have the best mobile mean download speeds of any Nigerian city at 26.34 Mbps, but Kano made huge strides forward, improving its download speed by 61.8% over Q1 2021.

    Qatar

  • Ooredoo had the best mobile and fixed broadband Speed Scores in Qatar during Q2 2021 at 149.01 and 69.45, respectively.
  • 5G performance was extremely competitive with Ooredoo achieving the fastest median 5G download speed at 393.89 Mbps, while Vodafone achieved 354.27 Mbps.
  • Ooredoo also had the best fixed broadband Consistency Score at 81.5%.
  • Vodafone had the best mobile Consistency Score at 93.7%, edging out Ooredoo’s 92.9%.
  • Umm Salal Muhammed had the fastest median mobile and fixed broadband download speeds in Qatar at 147.65 Mbps and 80.57 Mbps, respectively.
  • Speedtest Intelligence reveals that among popular devices, Samsung’s Galaxy S21 Ultra 5G achieved the fastest median mobile download speed at 284.32 Mbps, edging out Apple’s iPhone 12 Pro Max 5G (278.42 Mbps).

    South Africa

  • Speedtest Intelligence shows Cool Ideas had the fastest fixed broadband Speed Score (45.76) and Consistency Score (65.4%) during Q2 2021. That was an increase in Speed Score of 21.1% from Q1 2021.
  • Among mobile providers, MTN had the fastest Speed Score (60.44) and best Consistency Score (90.5%).
  • Apple devices had the fastest combined mean download speed at 52.59 Mbps and fastest mean upload speed at 12.22 Mbps during Q2 2021. The iPhone 12 Pro Max 5G took top honors as the fastest popular device, achieving a mean download speed of 93.36 Mbps.
  • Johannesburg had the fastest mean fixed broadband and mobile download speeds during Q2 2021 at 61.85 Mbps and 58.06 Mbps, respectively.

    Tunisia

  • During Q2 2021, Ooredoo achieved the highest mobile Speed Score in Tunisia at 46.47.
  • Tunisie Telecom edged out Ooredoo for the highest fixed broadband Speed Score with 9.07 and 8.28, respectively.
  • Apple’s iPhone 12 Pro Max 5G had the fastest mean download speed in Tunisia among popular devices during Q2 2021 at 73.21 Mbps.
  • Among popular chipsets, Qualcomm’s Snapdragon X55 5G had the fastest mean download speed at 70.43 Mbps.
  • Sfax had the fastest mean mobile download speed in Tunisia during Q2 2021 at 45.53 Mbps.

    Turkey

  • Speedtest Intelligence revealed mobile provider Turkcell had the highest Speed Score and Consistency Score in Turkey during Q2 2021 at 61.39 and 93.2%, respectively.
  • For fixed broadband, Turksat Kablo had the highest Speed Score (35.67).
  • During Q2 2021, Turknet had the highest Consistency Score for fixed broadband at 66.6%.
  • Istanbul had the fastest mean fixed broadband and mobile download speed at 40.16 Mbps and 50.21 Mbps, respectively.
  • Among top device manufacturers, Apple beat out Samsung for fastest mean download speed at 51.62 Mbps to 41.69 Mbps.

    Asia and Oceania

    China

  • According to Speedtest Intelligence, China Telecom was the fastest fixed broadband provider in China during Q2 2021 with a Speed Score of 117.02, 9.3% higher than Q1 2021.
  • However, China Mobile continued to have the highest Consistency Score in China for fixed broadband during Q2 2021 at 90.0%, edging out China Telecom’s 86.8% and China Unicom’s 86.5%.
  • China Mobile achieved the highest Speed Score (113.06) and Consistency Score (92.1%) among China’s top mobile providers during Q2 2021.
  • During Q2 2021, China Telecom achieved a median 5G download speed of 304.55 Mbps, edging out China Mobile’s 303.44 Mbps. China Unicom was third at 292.04 Mbps.
  • Among top device manufacturers, Huawei had the fastest median download speed at 86.33 Mbps in China during Q2 2021. Vivo followed at 56.68 Mbps, then Xiaomi (56.48 Mbps), Oppo (55.35 Mbps) and Apple (49.65 Mbps).
  • Among popular devices, Huawei also dominated. The Huawei P40 Pro 5G had the fastest median download speed in China during Q2 2021 at 287.18 Mbps.
  • During Q2 2021, Huawei’s Kirin 9000 5G was the fastest chipset in China, achieving a median download speed of 284.74 Mbps.
  • Tianjin had the fastest median fixed broadband download speed among China’s most populous cities at 199.91 Mbps, 10.7% faster than its first place Q1 2021 results.
  • Hangzhou had the fastest median mobile download speed among China’s most populous cities at 72.97 Mbps, followed closely by Shenzhen at 70.74 Mbps and Nanjing at 69.22 Mbps.

    Hong Kong (SAR)

  • For the second quarter in a row, China Mobile Hong Kong was the fastest mobile operator in Hong Kong, earning a Speed Score of 72.21 in Q2 2021, 10.8% higher than Q1 2021.
  • China Mobile Hong Kong also blazed ahead of the competition for the fastest 5G download speed, achieving a median speed of 218.60 Mbps during Q2 2021, 7.2% faster than its Q1 2021 results. Mobile provider 3 followed at 165.35 Mbps, csl at 134.75 Mbps and SmarTone at 124.31 Mbps.
  • Among top manufacturers during Q2 2021, Samsung had the fastest median download speed at 44.68 Mbps.
  • Samsung devices also took the top four spots for fastest popular devices in Hong Kong during Q2 2021 with the Galaxy S20 Ultra 5G achieving the top spot at 124.25 Mbps, edging out the Galaxy S21 Ultra 5G’s 123.28 Mbps.
  • During Q2 2021, Qualcomm’s Snapdragon 888 5G achieved the fastest median download speed among modern chipsets at 111.91 Mbps.

    Indonesia

  • According to Speedtest Intelligence, Biznet was Indonesia’s fastest fixed broadband provider during Q2 2021, earning a Speed Score of 40.66. MyRepublic was second at 35.63.
  • Biznet also had the highest Consistency Score in Indonesia during Q2 2021, edging out MyRepublic 66.6% to 63.5%.
  • Telkomsel was the fastest major mobile provider in Indonesia during Q2 2021, earning a Speed Score of 28.02. Telkomsel also achieved the top Consistency Score at 84.1%, beating out IM3 Ooredoo’s 83.5%.
  • Jakarta had the fastest mean fixed broadband download speed of Indonesia’s most populous cities at 32.86 Mbps, while Tangerang achieved the fastest mean mobile download speed at 24.69 Mbps.

    Malaysia

  • During Q2 2021, Speedtest Intelligence reveals that TIME was the fastest fixed broadband provider in Malaysia, earning a Speed Score of 116.36. TIME also achieved the highest Consistency Score (86.7%).
  • On mobile, Digi edged out Maxis for the fastest mobile provider, earning a Speed Score of 30.20 to Maxis’ 29.92. U Mobile was third at 27.40.
  • Apple earned the top spot as Malaysia’s fastest device manufacturer during Q2 2021, with Apple devices achieving a mean download speed of 34.22 Mbps. Samsung was second at 28.77 Mbps and Huawei third at 27.68 Mbps.
  • Among Malaysia’s most populous cities, Nusajaya had the fastest mean fixed broadband speed during Q2 2021, achieving 125.88 Mbps download and 81.29 Mbps upload. Petaling Jaya was second, achieving 122.91 Mbps download and 82.56 Mbps upload.
  • Nusajaya also had the fastest mean mobile download speed at 38.51 Mbps during Q2 2021.

    Singapore

  • Speedtest Intelligence shows ViewQuest was the fastest fixed broadband provider in Singapore in Q2 2021, achieving a Speed Score of 268.70.
  • During Q2 2021, Singtel was the fastest mobile provider in Singapore, achieving a Speed Score of 83.83.
  • Singtel also blew the competition away for fastest median 5G download speed at 189.55 Mbps during Q2 2021. M1 was second at 110.43 Mbps.
  • Apple edged out Samsung for fastest device manufacturer during Q2 2021, with Apple devices achieving a mean download speed of 87.66 Mbps to Samsung’s 85.48 Mbps. Oppo followed in third with 82.10 Mbps.

    Taiwan

  • Speedtest Intelligence® reveals Chunghwa Telecom was the fastest mobile operator among top providers in Taiwan in Q2 2021 with a Speed Score of 66.47 on modern chipsets — edging out FarEasTone’s 64.46.
  • During Q2 2021, Chunghwa Telecom surpassed FarEasTone as the fastest 5G provider in Taiwan. Chunghwa Telecom achieved a blazing median download speed of 471.73 Mbps — 42.2% faster than its Q1 2021 median download speed.
  • FarEasTone had the highest Consistency Score in Taiwan during Q2 2021 at 92.1%. Chunghwa Telecom followed at 89.4% and Taiwan Mobile was third at 87.5%.
  • Among top device manufacturers during Q2 2021, Apple devices achieved the fastest mean download speed at 79.30 Mbps, edging out Oppo (77.53 Mbps) and Samsung (74.23 Mbps).
  • The Sony Xperia 1 II 5G had the fastest mean download speed at 235.44 Mbps during Q2 2021.

    Vietnam

  • Viettel once again claimed the top spot as Vietnam’s fastest mobile and fixed broadband provider during Q2 2021, earning a mobile Speed Score of 44.16 and fixed broadband Speed Score of 66.77.
  • Viettel also achieved the best fixed broadband Consistency Score at 80.9%, tightly edging out FPT Telecom’s 80.0% and Vinaphone’s 79.6% for the fastest mean fixed broadband download speed
  • Vinaphone had the highest mobile Consistency Score at 94.1%.
  • Apple’s iPhone 12 Pro 5G had the fastest mean download speed at 99.43 Mbps.
  • Ho Chi Minh City overtook the top spot for the fastest mean fixed broadband download speed among Vietnam’s most populous cities with 77.14 Mbps (69.92 Mbps upload).
  • Hanoi edged out Ho Chi Minh City (43.70 Mbps) and Da Nang (43.22 Mbps) for fastest mean mobile download speed at 43.83 Mbps.

    Europe

    Austria

  • Magenta retained its top spot as Austria’s fastest fixed broadband provider, increasing its Speed Score 28.8% from Q1 2021 from 123.45 to 158.94 in Q2 2021.
  • Magenta also had the highest Consistency Score at 88.8% for fixed broadband in Q2 2021.
  • A1 was the fastest mobile provider in Austria during Q2 2021, achieving a Speed Score of 72.64. yesss! followed at 62.49.
  • For the second quarter in a row, yesss! narrowly edged out A1 for the highest mobile Consistency Score in Austria with yesss! achieving 93.7% and A1 achieving 93.4%. Magenta Telekom ad 3 followed at 90.5%.

    Belgium

  • During Q2 2021 — much like Q1 2021 — Telenet and VOO had a fierce competition for Belgium’s fastest fixed broadband provider. However, Telenet earned the top spot again, achieving a Speed Score of 104.24 to VOO’s 102.64.
  • VOO also challenged Telenet for the highest Consistency Score for fixed broadband providers, but Telenet edged VOO out for the top place, 87.8% to 86.8%.
  • Among mobile providers, Telenet fended off competition from BASE as the fastest mobile provider, earning a mobile Speed Score of 72.34 to BASE’s 68.50.
  • Antwerp overtook Ghent for the fastest median fixed broadband download speed 81.31 Mbps to Ghent’s 80.13 Mbps.
  • However, Ghent retained its top place for fastest median mobile download speed among Belgium’s most populous cities achieving a median speed of 72.56 Mbps during Q2 2021.

    Czechia

  • Speedtest Intelligence reveals T-Mobile was Czechia’s fastest mobile provider during Q2 2021, earning a Speed Score of 60.73.
  • However, Vodafone claimed the best mobile Consistency Score during Q2 2021, earning 94.6% to O2’s 91.1%.
  • There was no statistical winner for fastest median 5G download speed in Czechia during Q2 2021, though O2 achieved a median download speed of 128.01 Mbps and T-Mobile achieved 124.69 Mbps.
  • Vodafone dominated as Czechia’s fastest fixed broadband provider during Q2 2021. Vodafone achieved a Speed Score of 100.26.
  • Vodafone also had the best Consistency Score for fixed broadband during Q2 2021 at 79.4%.
  • Pilsen had the fastest mean fixed broadband speeds among Czechia’s most populous cities, achieving a mean download of 111.01 Mbps and a mean upload of 82.82 Mbps.

    Denmark

  • During Q2 2021 in Denmark, Fastspeed was the fastest fixed broadband provider, earning a Speed Score of 303.16 — an increase of 47.7% from Q1 2021. Hiper was second at 231.14 and Fibia third at 164.80.
  • YouSee once again earned the top spot as Denmark’s fastest mobile provider during Q2 2021, achieving a Speed Score of 91.19.
  • An analysis of performance on some of the most popular phones in Denmark revealed the iPhone 12 Pro Max 5G had the fastest median download speed during Q2 2021 at 111.80 Mbps. The iPhone Pro 5G was second at 109.79 Mbps, edging out the iPhone 12 5G at 109.63 Mbps.

    Finland

  • According to Speedtest Intelligence, DNA retained its top spot as Finland’s fastest mobile provider in Q2 2021, earning a Speed Score of 68.20. DNA also edged out Telia for the highest Consistency Score, achieving 90.9% to Telia’s 90.0%.
  • Telia overtook DNA in Q2 2021 as Finland’s fastest 5G provider, achieving a median download speed of 304.22 Mbps to DNA’s 276.20 Mbps.
  • Telia retained its top spot as the fastest fixed broadband provider during Q2 2021, increasing its Speed Score 11.2% from Q1 2021. Telia was also the most consistent, achieving a Consistency Score of 82.7%.
  • Among popular device manufacturers, OnePlus had the fastest median download speed in Finland during Q2 2021 at 67.23 Mbps. However, the Samsung Galaxy S21 Ultra 5G had the fastest median download speeds among major devices at 121.57 Mbps.

    France

  • Speedtest Intelligence revealed a fierce competition for France’s fastest fixed broadband provider during Q2 2021, though Orange narrowly edged out Free with a Speed Score of 117.15 to 115.89.
  • SFR achieved the highest Consistency Score at 68.2%.
  • Orange earned the top spot as France’s fastest and most consistent mobile provider, earning a mobile Speed Score of 81.00 and a Consistency Score of 89.9%.
  • Orange also blew away the competition as France’s fastest 5G provider by achieving a median 5G download speed of 345.10 Mbps. SFR was next fastest at 204.98 Mbps.
  • Lyon achieved the fastest median fixed broadband download and upload speeds at 127.51 Mbps and 93.46 Mbps, respectively. Nice had the fastest median mobile download speed at 64.63 Mbps.

    Germany

  • According to Speedtest Intelligence, Vodafone was Germany’s fastest fixed broadband provider during Q2 2021, earning a Speed Score of 120.68.
  • 1&1 edged out Vodafone for the highest Consistency Score, 80.4% to Vodafone’s 79.3%.
  • For mobile providers, Telekom achieved the highest Speed Score (76.79) and Consistency Score (91.7%) during Q2 2021.
  • O2 was the fastest 5G provider during Q2 2021 earning the fastest median 5G download speed at 172.24 Mbps. Telekom followed at 154.30.
  • The iPhone 12 Pro 5G had the fastest median download speed among popular devices in Germany during Q2 2021, edging out the iPhone 12 Pro Max 5G 92.25 Mbps to 91.94 Mbps.

    Hungary

  • Vodafone overtook DIGI as Hungary’s fastest fixed broadband provider in Q2 2021, achieving an 8.6% increase in Speed Score from 137.06 in Q1 2021 to 148.79. Vodafone retained the top spot for highest Consistency Score at 87.2% during Q2 2021.
  • Magyar Telekom retained its top spot as Hungary’s fastest and most consistent mobile provider during Q2 2021, earning a Speed Score of 52.59 and Consistency Score of 90.9%.
  • OnePlus overtook Apple during Q2 2021 as the fastest device manufacturer, with OnePlus devices achieving a combined median download speed of 47.29 Mbps to Apple’s 41.81 Mbps.
  • However, Apple’s iPhone 12 Pro Max 5G achieved the fastest median download speed among popular devices during Q2 2021, with an increase in download speed of 17.3% from 70.12 Mbps in Q1 2021 to 82.22 Mbps in Q2 2021.

    Latvia

  • Speedtest Intelligence revealed that Balticom was the fastest and most consistent fixed broadband provider in Latvia during Q2 2021 achieving a Speed Score of 171.56 and Consistency Score of 90.5%.
  • LMT was the fastest provider in Latvia during Q2 2021 with a Speed Score of 41.13.
  • Tele2 narrowly edged out BITE and LMT as Latvia’s most consistent provider, earning a Consistency Score of 86.0% to BITE’s 85.1% and LMT’s 83.3%.
  • Olaine had the fastest median fixed broadband download and upload speeds, 94.16 Mbps and 94.51 Mbps, respectively.

    Luxembourg

  • Tango retained its top spot as Luxembourg’s fastest fixed broadband provider during Q2 2021 by achieving a Speed Score of 125.73, an increase of 4.5% over Q1 2021.
  • Tango and Eltrona tied for the highest Consistency Score during Q2 2021 at 86.3%.
  • POST again was the fastest mobile provider in Luxembourg during Q2 2021, achieving an 18.3% increase in Speed Score from 86.31 in Q1 2021 to 102.09 in Q2 2021. POST also remained the most consistent provider with a Consistency Score of 96.3%.
  • Among Luxembourg’s most populous cities, Differdange achieved the fastest median fixed broadband download and upload speeds at 131.26 Mbps and 93.32 Mbps, respectively.
  • Ettelbruck had the fastest median mobile download and upload speeds at 117.76 Mbps and 21.64 Mbps, respectively.

    Malta

  • Melita retained its top spot as Malta’s fastest and most consistent fixed broadband provider during Q2 2021, earning a Speed Score of 113.64 and Consistency Score of 83.9%.
  • GO was Malta’s fastest and most consistent mobile provider during Q2 2021, achieving a Speed Score of 56.36 and Consistency Score of 92.8%.
  • Among popular devices, Apple’s iPhone 12 Pro Max 5G achieved the fastest mean download speed at 75.81 Mbps.

    Serbia

  • SBB retained its top spot as Serbia’s fastest and most consistent fixed broadband provider during Q2 2021 with a Speed Score of 81.09 and Consistency Score of 81.8%.
  • A1 knocked Telenor out of the top place during Q2 2021 as Serbia’s fastest mobile provider, achieving a Speed Score of 54.26 to Telenor’s 49.99.
  • A1 and Telenor tied for the most consistent provider by earning a Consistency Score of 92.5%. mts trailed at 91.0%
  • The fastest chipset in Serbia during Q2 2021 was Qualcomm’s Snapdragon X55 5G, which had a median download speed of 74.21 Mbps. Samsung’s Exynos 2100 was second at 57.97 Mbps and Hisilicon’s Kirin 990 at 57.49 Mbps.

    Slovakia

  • Telekom knocked Orange out of first place as Slovakia’s fastest mobile operator during Q2 2021 with a Speed Score of 58.17 to Orange’s 56.22. Telekom increased its Speed Score 18.5% from Q1 2021 to Q2 2021.
  • UPC retained its top spot as Slovakia’s fastest and most consistent fixed broadband provider with a Speed Score of 139.35 — an increase of 23.1% from Q1 2021 — and a Consistency Score of 87.2%.
  • The Apple iPhone 12 Pro Max 5G had the fastest median download speed among popular devices at 86.11 Mbps during Q2 2021, an increase of 33.3% over Q1 2021.

    Spain

  • DIGI sped ahead of the competition, earning its place as fastest and most consistent fixed broadband provider in Q2 2021 with a Speed Score of 259.90 and Consistency Score of 91.5%. Orange was second at 154.03, Movistar third (139.65) and Yoigo fourth (134.71).
  • Movistar provided the fastest and most consistent mobile experience among Spanish mobile providers with a Speed Score of 58.47 and Consistency Score of 90.8%.
  • Vodafone more than doubled its closest competitor as Spain’s fastest 5G provider by achieving a median download speed of 322.81 Mbps.
  • Madrid had the fastest median fixed broadband download and upload speeds at 142.97 Mbps and 111.48, respectively, as well as the fastest median mobile download speed at 41.66 Mbps. Barcelona trailed closely behind for fixed broadband at 134.73 Mbps download and 104.54 Mbps upload, as well as for mobile download at 40.10 Mbps.

    North and South America

    Argentina

  • Telecentro achieved the highest fixed broadband Speed Score (57.16) in Argentina during Q2 2021.
  • Speedtest Intelligence revealed Personal was the fastest mobile operator in Argentina during Q2 2021 with a Speed Score of 38.49.
  • Buenos Aires achieved the fastest mean fixed broadband download speed among Argentina’s most populous cities, recording a download speed of 77.79 Mbps.
  • For mobile download speeds, La Plata recorded the fastest mean mobile download speed in Argentina at 40.28 Mbps during Q2 2021.

    Brazil

  • Speedtest Intelligence reveals Claro was the fastest and most consistent mobile operator in Brazil among top providers during Q2 2021, achieving the highest Speed Score of 42.61 and Consistency Score of 87.8%.
  • Vivo was the fastest fixed broadband provider among top providers in Brazil in Q2 2021 with a Speed Score of 93.23.
  • Among Brazil’s most populous cities, seven cities achieved mean fixed broadband download speeds of over 100 Mbps, with Goiânia having the fastest download and upload speeds at 130.15 Mbps and 76.98 Mbps, respectively.
  • Brasilia had the fastest mean mobile download speed at 43.74 Mbps.

    Canada

  • Shaw and Rogers blazed above the competition for Canada’s fastest fixed broadband providers in Q2 2021, earning Speed Scores of 181.66 and 179.95, respectively.
  • Rogers edged out Shaw for the highest Consistency Score in Canada during Q2 2021 by earning 89.0% to Shaw’s 87.0%.
  • TELUS retained its top spot as the fastest mobile operator in Canada during Q2 2021, achieving a Speed Score of 82.93.
  • Videotron also retained its top spot during Q2 2021 as Canada’s most consistent mobile operator, achieving a Consistency Score of 89.6%.
  • Competition for the fastest median 5G download speed was competitive with no statistical winner during Q2 2021. Bell achieved a median download speed of 191.26 Mbps and TELUS achieved 184.45 Mbps.
  • Rogers achieved the highest 5G Availability in Canada during Q2 2021.
  • Newfoundland and Labrador retained its top spot as Canada’s fastest region for fixed broadband during Q2 2021, achieving a median download speed of 119.77 Mbps.
  • Calgary also retained its top spot among the most populous cities with the fastest median fixed broadband download speed at 129.60 Mbps. Winnipeg retained its top spot for mobile download speed by edging out Edmonton 93.12 Mbps to 91.25 Mbps.
  • Samsung devices had the fastest combined performance, achieving a median download speed of 70.72 Mbps. The Samsung Galaxy S21+ 5G edged out the Samsung Galaxy S21 Ultra 5G for the fastest popular device median download speed 141.44 Mbps to 137.97 Mbps.

    Ecuador

  • According to Speedtest Intelligence, Netlife was Ecuador’s fastest and most consistent fixed broadband provider during Q2 2021, achieving a Speed Score of 38.72 and Consistency Score of 69.6%.
  • CNT was the fastest and most consistent mobile operator in Ecuador during Q2 2021, achieving a Speed Score of 38.11 and Consistency Score of 86.9%.

    Mexico

  • Speedtest Intelligence reveals Telcel was Mexico’s fastest mobile operator during Q2 2021, earning a Speed Score of 47.80.
  • Telcel was also Mexico’s most consistent mobile operator, achieving a Consistency Score of 89.2%.
  • Veracruz showed the fastest mean mobile download and upload speeds among Mexico’s most populous cities during Q2 2021, recording a mean download speed of 46.24 Mbps and mean upload speed of 19.36 Mbps.
  • Apple devices had the five fastest mean download speeds in Mexico. The iPhone 12 Pro 5G narrowly beat out the iPhone 12 Pro Max 5G and iPhone 12 5G for the fastest popular device during Q2 2021, achieving respective speeds of 74.65 Mbps, 72.63 Mbps and 72.37 Mbps.

    Peru

  • Among Peru’s top providers, Claro was the fastest mobile provider during Q2 2021, achieving a Speed Score of 36.91.
  • Apple devices achieved the highest mean download speeds among top device manufacturers during Q2 2021, recording a mean download speed of 40.32 Mbps.
  • Among popular mobile devices, the Apple iPhone 12 Pro 5G had the fastest mean download speed at 80.30 Mbps. The Apple iPhone 12 Pro Max 5G was second at 77.02 Mbps and the Apple iPhone 12 5G third at 75.63 Mbps.

    United States

  • Speedtest Intelligence reveals Verizon was the fastest fixed broadband provider in the United States during Q2 2021, earning a Speed Score of 170.22 — 6.3% increase over Q1 2021.
  • Speedtest Intelligence also reveals that T-Mobile was the fastest and most consistent mobile operator in the United States during Q2 2021, achieving a median download speed of 54.13 Mbps and a Consistency Score of 84.8%.
  • After looking at tests taken only on 5G, T-Mobile achieved the fastest median 5G download speed during Q2 2021 at 99.84 Mbps, a 21.2% increase over Q1 2021.
  • During Q2 2021, T-Mobile had the best 5G Availability of 69.0%.
  • Mobile download speeds blazed ahead in the most populous U.S. cities during Q2 2021 with Tampa, Florida supplanting St. Paul, Minnesota as the fastest city for median mobile download speed during Q2 2021 at 79.75 Mbps, an increase of 14.6% over St. Paul’s fastest median speed during Q1 2021.
  • San Antonio, Texas knocked Gilbert, Arizona out of first place as the fastest city for fixed broadband among the United State’s most populous cities, edging out Raleigh, North Carolina with a median download speed of 183.60 Mbps to Raleigh’s 183.04 Mbps.

    Read the full market analyses and follow monthly ranking updates on the Speedtest Global Index. Want to see how your internet speeds compare? Take a Speedtest® now.

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