Tag: Global Speeds

Ookla Research™ Articles
| October 28, 2020

Upgrades in Mobile Speeds in India Come with Expanded 4G Availability

Global Speeds

India’s mobile network market has seen astounding growth and evolution since the country’s first mobile call in 1995. Local operators’ efforts to improve and expand 4G coverage across the country have provided customers in India with an increasingly fast and modern mobile internet experience. Data from Speedtest IntelligenceTM reveals details on performance across India’s mobile network landscape. Read on for information on speeds at the regional, country and city level and to see which operator offered the fastest service Q3 2020.

India trailed Pakistan for mobile speeds

India showed the second fastest mean download speed over mobile among the largest South Asian countries during Q3 2020, with Pakistan showing 39.7% faster mobile download speed than India. Bangladesh was third for download speed and second for upload speed. India had the slowest mean upload speed on the list at 4.18 Mbps.
Mobile-Internet-Speeds-Chart_Pakistan_India_Bangladesh_1020

Both India and Pakistan showed improved mean download speeds over mobile when comparing Q3 2019 to Q3 2020. India saw an 11.6% increase while Pakistan’s mean mobile download speeds increased by 24.1% during the same period. Bangladesh saw a smaller increase of 6.3% in mean download speed over mobile. Upload speeds remained mostly flat across South Asia’s largest countries, with only Pakistan showing a slight improvement year over year.

India also ranked second for 4G speeds

Looking specifically at performance over 4G LTE in the largest countries in South Asia during Q3 2020, the countries’ speeds followed a similar pattern, with Pakistan’s mean download speed over 4G coming in 51.3% faster than India’s 12.05 Mbps. Bangladesh closely followed India for download speed.
4G-Speeds-Chart_Pakistan_India_Bangladesh_1020

Upload speeds over 4G varied considerably more by country than we saw for download speeds. India showed the slowest mean upload speed over 4G at 4.25 Mbps — 65.6% slower than Pakistan’s.

Vi India was fastest over 4G

Vi India was the fastest mobile operator over 4G in India during Q3 2020 with the fastest mean download and upload speeds among top providers. Airtel followed Vi India with a mean download speed of 13.58 Mbps, while Jio showed a mean download speed of 9.71 Mbps in Q3 2020.
4G-Speeds_India_providers_1020-2

India led in 4G Availability

India had the highest 4G Availability among the largest South Asian countries during Q3 2020 with 93.7% of tested locations showing 4G available according to data from Speedtest® coverage scans on Android. Bangladesh followed with a 4G Availability of 78.6%, while Pakistan had the lowest 4G Availability during this period at 72.9%.
4G-availability_Pakistan_India_Bangladesh_1020

Jio leads for 4G Availability in India

Jio had the highest 4G Availability among top providers in India at 99.7% during Q3 2020. Airtel followed Jio closely with 4G available in 98.7% of tested locations during the same period. Vi India was third at 91.1%.
4G-Availability_India_providers_1020

Mobile speeds vary among India’s largest cities

Country-wide averages don’t reflect the differences in performance that occur across a country as large as India. We looked at mobile download speeds for all cellular technologies in the 15 most populous cities in India during Q3 2020 to get a better picture of how consumers experience the internet.
Ookla_Mobile-Internet-Speeds_India_1020-1

Hyderabad had the fastest mean download speed over mobile during this period at 14.35 Mbps, followed closely by Mumbai at 13.55 Mbps and Visakhapatnam at 13.40 Mbps. The slowest mean download speeds on our list were measured in Nagpur (10.44 Mbps), Kanpur (9.45 Mbps) and Lucknow (8.67 Mbps). The mean download speed in first-place Hyderabad was 65.5% faster than that in Lucknow.

We will continue to monitor India’s internet speeds as operators expand 4G networks and introduce 5G networks throughout the country. Want to know how your internet is performing? Take a Speedtest to understand and report on your operator’s performance.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Global Speeds

About the Author

Maria Gómez

Ookla Research™ Articles
| November 18, 2020

ICYMI: Ookla Data and Research from October 2020

Global Speeds

Highlights from the Speedtest Global IndexTM

Global-Index-Tweet-Image-Oct-2020
These are the top stories from October 2020:

  • Australia is back in the top 5 for mobile for the first time since November 2019.
  • Luxembourg had a substantial rank change on mobile, moving up 11 places. This is likely due to two thirds of Luxembourg’s top providers now providing 5G.
  • The U.S. has finally broken the top thirty on mobile for the first time, coming in at 27th. Again, this is likely due to new 5G developments.
  • With Andorra’s largest fixed broadband provider offering 300 Mbps and 700 Mbps service plans, the country has seen a steady increase in monthly performance since February of this year.
  • Cyprus has seen steady increases in fixed broadband speed over the last few months, with one of the country’s top providers now offering fixed broadband plans up to 300 Mbps. The country now ranks 68th.

Articles worth a second look

Rakuten is Leveraging O-RAN to Reimagine Mobile and it Could Change the Way We Use Our Phones Forever

Discover how O-RAN works and how Rakuten is using a fully virtual, cloud-native mobile network approach to disrupt mobile markets around the world.

Upgrades in Mobile Speeds in India Come with Expanded 4G Availability


Comparing India to neighboring countries for mobile internet speeds and 4G Availability, this market snapshot includes information about the country’s fastest operators.

Make Better Funding Decisions with Accurate Broadband Network Data: A Guide for Federal, State and Local Governments (White Paper)


Federal, state and local policymakers are tasked with spending on broadband development. Learn how inaccurate data on network performance negatively impacts these government funding efforts with this white paper, including a case study from New York.

How to Improve In-Building Network Performance and Coverage with Crowdsourced Data (White Paper)


Use this white paper to learn how to discover heavily populated buildings with poor network coverage or quality — then how to make low-cost improvements to indoor network performance and coverage.

“Unable to Connect” — The Most Significant Online Service Outages in Q3 2020


Discover which online services around the world suffered the most widely reported incidents in Q3 2020 based on data from Downdetector®.

How Downdetector Works


Learn how Downdetector spots outages, assesses the geography of issues and determines how many problem reports it takes to indicate an incident with a site or online service.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Global Speeds

About the Author

Maria Gómez

Ookla Research™ Articles
| December 7, 2020

The Relationship Between Network Performance and Customer Satisfaction in the Philippines

Global Speeds


Tagalog

An increased reliance on internet services and demand for better connectivity has prompted the Philippine government to further improve the country’s internet quality and affordability by facilitating providers to expand infrastructure throughout the country. This has caused internet speeds in the Philippines to rise in the last few years. Using data from Speedtest Intelligence®, we analyzed fixed broadband and mobile network performance in the Philippines and compared the top mobile network operators (MNOs) and fixed broadband providers (ISPs) during Q2-Q3 2020. We also compared provider performance to Speedtest Consumer Sentiment™ data on five-star ratings and Net Promoter Score (NPS) to understand how network performance impacts customer satisfaction.

Internet speeds have increased, but the Philippines still falls behind much of the world

Internet speeds in the Philippines have increased dramatically since Q3 2016, showing a 477.0% improvement in median download speed over fixed broadband during the last four years — from 3.18 Mbps in Q3 2016 to 18.35 Mbps in Q3 2020. Upload speeds over fixed broadband also increased.

Philippines_Fixed-Broadband_graph_1220-2

Median speeds on all technologies over mobile have also improved, but at a much slower pace, showing a 99.1% increase in download speed over the last four years. In fact, median performance decreased between Q3 2019 and Q3 2020 for both download and upload speed when compared to the previous year.

Philippines_Mobile-Internet_graph_1220-2

Despite these overall improvements in network performance, the Philippines still lags behind most countries on the Speedtest Global Index™. The Philippines ranked 111th on mobile and 107th on fixed broadband as of October 2020. In an effort to improve mobile network performance and availability in the country, the current administration has helped in reducing red tape to allow new towers to be built. The Philippines will need to continue removing barriers to infrastructure enhancements and increasing connectivity across the country in order to improve these rankings.

Smart and PLDT were the fastest providers during Q2-Q3 2020

We compared Q2-Q3 2020 internet performance for top providers in the Philippines using Speed Score™. On mobile, results only consider devices that use modern chipsets.

Internet Performance of Top Mobile Operators in the Philippines
Speedtest Intelligence® | Modern Chipsets in Q2-Q3 2020
Provider Speed ScoreTM
Smart 19.97
Globe 13.47

Smart had the fastest Speed Score among top mobile operators in the Philippines at 19.97 during Q2-Q3 2020. Globe showed the second fastest Speed Score at 13.47.

Internet Performance of Top ISPs in the Philippines
Speedtest Intelligence® | Q2-Q3 2020
Provider Speed ScoreTM
PLDT 24.67
Converge ICT 22.44
SKY 18.25
Globe 9.74
Smart 7.60

PLDT was the fastest fixed broadband provider during Q2-Q3 2020 with a Speed Score of 24.76. Converge ICT was second, while SKY was third.

Smart was highest rated mobile network operator, PLDT highest rated fixed broadband provider

We compared five-star ratings and NPS data to providers’ performance to understand how speeds impacted customer perceptions of Philippine providers. Speedtest Consumer Sentiment data is gathered from single-question surveys presented to users at the end of a Speedtest®. This data set provides rich insights into customer satisfaction over time, as well as competitive benchmarking, by providing data on both Net Promoter Score (NPS) and customers’ overall satisfaction with their network providers.

Internet Performance and Five-Star Ratings of Top Mobile Operators in the Philippines
Speedtest Intelligence® | Modern Chipsets in Q2-Q3 2020
Provider Speed ScoreTM Rating
Smart 19.97 3.3
Globe 13.47 2.5

Ratings aligned with performance among top mobile operators in the country during Q2-Q3 2020. Smart was the fastest mobile operator and had the highest rating during this period at 3.3 stars. Globe was second with a rating of 2.5 stars.

Internet Performance and Five-Star Ratings of Top ISPs in the Philippines
Speedtest Intelligence® | Q2-Q3 2020
Provider Speed ScoreTM Rating
PLDT 24.67 2.7
Converge ICT 22.44 3.1
SKY 18.25 2.4
Globe 9.74 2.3
Smart 7.60 2.7

Converge ICT showed the highest rating among users in the Philippines during Q2-Q3 2020. PLDT and Smart tied for second, followed by SKY and Globe.

Smart had highest NPS on mobile, Converge ICT on fixed broadband

Speedtest users are also asked how likely they are to recommend their provider to friends or family on a 0 to 10 scale. NPS ratings are categorized into Detractors (score 0-6), Passives (score 7-8), and Promoters (score 9-10). NPS is calculated as (% Promoters – % Detractors) x 100. Any NPS score above 0 indicates that a provider’s audience is more loyal than not. We compared the resulting Net Promoter Score (NPS) with Speed Score to see how performance relates to a user’s likelihood of recommending a provider.

Internet Performance and NPS of Top Mobile Operators in the Philippines
Speedtest Intelligence® | Modern Chipsets in Q2-Q3 2020
Provider Speed ScoreTM NPS
Smart 19.97 -20.79
Globe 13.47 -61.63

Smart had the highest NPS during Q2-Q3 2020 in addition to being the fastest provider. Both Smart and Globe showed negative NPS during this period. This suggests that users are less likely to recommend these mobile operators to their friends and family.

Internet Performance and NPS of Top ISPs in the Philippines
Speedtest Intelligence® | Q2-Q3 2020
Provider Speed ScoreTM Rating
PLDT 24.67 -46.39
Converge ICT 22.44 -16.51
SKY 18.25 -60.87
Globe 9.74 -65.52
Smart 7.60 -49.18

Fixed broadband performance did not align with NPS during Q2-Q3 2020 in the Philippines. Converge ICT had the highest NPS at -16.51, followed by PLDT and Smart. PLDT was the fastest provider during this period, but showed a NPS that was much lower than that of Converge ICT. All providers had negative NPS during this period, which indicates that across networks in the Philippines, users are not likely to recommend their provider — and that performance and customer satisfaction do not always align.

We’re optimistic that continued infrastructure improvements will lead to better performance, and we’ll continue to evaluate whether those outcomes will lead to increased customer satisfaction. To measure your internet speeds and provide feedback on the performance of your provider, take a Speedtest.

Ang Ugnayan sa Pagitan ng Performance ng Network at Kasiyahan ng Customer sa Pilipinas

Ang pagdami ng umaasa sa mga serbisyo ng internet at ang pangangailangan para sa mas mahusay na connectivity ay nag-udyok sa gobyerno ng Pilipinas na pahusayin pa ang kalidad at pagiging abot-kaya ng internet sa bansa sa pamamagitan ng pagtulong sa mga provider na paramihin ang imprastraktura sa buong bansa. Dahil dito, bumilis ang internet sa Pilipinas sa loob ng nakalipas na ilang taon. Gamit ang data mula sa Speedtest Intelligence®, sinuri namin ang performance ng fixed broadband at mobile network sa Pilipinas at ipinaghambing namin ang mga nangungunang mobile network operator (mga MNO) at fixed broadband provider (mga ISP) noong Q2-Q3 2020. Inihambing din namin ang performance ng provider sa data ng Speedtest Consumer Sentiment™ tungkol sa mga five-star na rating at sa Net Promoter Score (NPS) para maunawaan kung paano nakakaapekto ang performance ng network sa kasiyahan ng customer.

Bumilis ang internet, ngunit ang Pilipinas ay napag-iiwanan pa rin ng karamihan ng mga bansa sa buong mundo

Lubos na bumilis ang internet sa Pilipinas mula noong Q3 2016, na nagpapakita ng 477.0% na paghusay sa median na bilis ng pag-download gamit ang fixed broadband sa nakalipas na apat na taon — mula sa 3.18 Mbps noong Q3 2016, naging 18.35 Mbps ito noong Q3 2020. Bumilis din ang pag-upload gamit ang fixed broadband.

Philippines_Fixed-Broadband_graph_1220-2_ph

Nagkaroon din ng paghusay sa mga median na bilis sa lahat ng teknolohiya gamit ang mobile, ngunit mas mabagal ang naging paghusay nito, na nagpapakita ng 99.1% pagbilis sa pag-download sa nakalipas na apat na taon. Sa katunayan, bumaba ang median na performance sa pagitan ng Q3 2019 at Q3 2020 para sa bilis ng pag-download at bilis ng pag-upload kung ihahambing sa nakaraang taon.

Philippines_Mobile-Internet_graph_1220-2_ph

Sa kabila ng mga kabuuang paghusay na ito sa performance ng network, ang Pilipinas ay napag-iiwanan pa rin ng karamihan ng mga bansa sa Speedtest Global IndexTM. Ika-111 ang rank ng Pilipinas sa mobile at ika-107 naman ang rank nito sa fixed broadband mula noong Oktubre 2020. Para mapahusay ang performance at availability ng mobile network sa bansa, tumulong ang kasalukuyang administrasyon na bawasan ang red tape para makapagtayo ng mga bagong tower. Kakailanganin ng Pilipinas na patuloy na mag-alis ng mga balakid sa mga pagpapahusay sa imprastraktura at pagpaparami ng connectivity sa buong bansa para mapataas ang mga ranking na ito.

Ang Smart at PLDT ang pinakamabibilis na provider noong Q2-Q3 2020

Ipinaghambing namin ang performance ng internet para sa mga nangungunang provider noong Q2-Q3 2020 sa Pilipinas gamit ang Speed ScoreTM. Sa mobile, isinasaalang-alang lang ng mga resulta ang mga device na gumagamit ng mga bagong chipset.

Performance ng Internet ng Mga Nangungunang Mobile Operator sa Pilipinas
Speedtest Intelligence® | Mga Bagong Chipset noong Q2-Q3 2020
Provider Speed ScoreTM
Smart 19.97
Globe 13.47

Ang Smart ang may pinakamabilis na Speed Score kumpara sa mga nangungunang mobile operator sa Pilipinas sa Speed Score na 19.97 noong Q2-Q3 2020. Ang Globe ang nagpakita ng pangalawang pinakamabilis na Speed Score sa Speed Score na 13.47.

Performance ng Internet ng Mga Nangungunang ISP sa Pilipinas
Speedtest Intelligence® | Q2-Q3 2020
Provider Speed ScoreTM
PLDT 24.67
Converge ICT 22.44
SKY 18.25
Globe 9.74
Smart 7.60

Ang PLDT ang pinakamabilis na fixed broadband provider noong Q2-Q3 2020 na may Speed Score na 24.76. Pumangalawa ang Converge ICT, habang pumangatlo naman ang SKY.

Ang Smart ang mobile network operator na may pinakamataas na rating, at ang PLDT ang fixed broadband provider na may pinakamataas na rating

Inihambing namin ang mga five-star na rating at data ng NPS sa performance ng mga provider para maunawaan kung paano nakakaapekto ang mga bilis sa mga opinyon ng customer tungkol sa mga provider sa Pilipinas. Nakakalap ang data ng Speedtest Consumer Sentiment mula sa mga isang tanong na survey na ipinapakita sa mga user pagkatapos magsagawa ng Speedtest®. Ang set ng data na ito ay nagbibigay ng mga makabuluhang insight sa kasiyahan ng customer sa paglipas ng panahon, pati na rin ng competitive benchmarking, sa pamamagitan ng pagbibigay ng data tungkol sa Net Promoter Score (NPS) at kabuuang kasiyahan ng mga customer sa kanilang mga network provider.

Performance ng Internet at Mga Five-Star na Rating ng Mga Nangungunang Mobile Operator sa Pilipinas
Speedtest Intelligence® | Mga Bagong Chipset noong Q2-Q3 2020
Provider Speed ScoreTM Rating
Smart 19.97 3.3
Globe 13.47 2.5

Tumugma ang mga rating sa performance ng lahat ng nangungunang mobile operator sa bansa noong Q2-Q3 2020. Ang Smart ang pinakamabilis na mobile operator at ito ang may pinakamataas na rating noong panahong ito sa rating na 3.3 stars. Ang Globe ang pumangalawa na may rating na 2.5 stars.

Performance ng Internet at Mga Five-Star na Rating ng Mga Nangungunang ISP sa Pilipinas
Speedtest Intelligence® | Q2-Q3 2020
Provider Speed ScoreTM Rating
PLDT 24.67 2.7
Converge ICT 22.44 3.1
SKY 18.25 2.4
Globe 9.74 2.3
Smart 7.60 2.7

Ang Converge ICT ang nagpakita ng pinakamataas na rating mula sa lahat ng user sa Pilipinas noong Q2-Q3 2020. Pumangalawa ang PLDT at Smart na may parehong rating, na sinundan ng SKY at Globe.

Ang Smart ang nagkaroon ng pinakamataas na NPS sa mobile, at ang Converge ICT naman ang nagkaroon ng pinakamataas na NPS sa fixed broadband

Tinanong din ang mga user ng Speedtest kung ano ang posibilidad na irerekomenda nila sa mga kaibigan o pamilya ang kanilang provider sa scale na 0 hanggang 10. Nakakategorya ang mga rating ng NPS sa Detractors (score na 0-6), Passives (score na 7-8), at Promoters (score na 9-10). Kinakalkula ang NPS bilang (% Promoters – % Detractors) x 100. Ipinahihiwatig ng anumang NPS score na mas mataas sa 0 na ang audience ng provider ay mas loyal. Inihambing namin ang nagreresultang Net Promoter Score (NPS) sa Speed Score para makita kung paano nauugnay ang performance sa posibilidad na irekomenda ng user ang isang provider.

Performance ng Internet at NPS ng Mga Nangungunang Mobile Operator sa Pilipinas
Speedtest Intelligence® | Mga Bagong Chipset noong Q2-Q3 2020
Provider Speed ScoreTM NPS
Smart 19.97 -20.79
Globe 13.47 -61.63

Ang Smart ang nagkaroon ng pinakamataas na NPS noong Q2-Q3 2020 bukod pa sa pagiging pinakamabilis na provider. Nagpakita ng negatibong NPS ang Smart at Globe noong panahong ito. Ipinapahiwatig nito na maliit ang posibilidad na irerekomenda ng mga user sa kanilang mga kaibigan at pamilya ang mga mobile operator na ito.

Performance ng Internet at NPS ng Mga Nangungunang ISP sa Pilipinas
Speedtest Intelligence® | Q2-Q3 2020
Provider Speed ScoreTM Rating
PLDT 24.67 -46.39
Converge ICT 22.44 -16.51
SKY 18.25 -60.87
Globe 9.74 -65.52
Smart 7.60 -49.18

Hindi tumugma ang performance ng fixed broadband sa NPS noong Q2-Q3 2020 sa Pilipinas. Ang Converge ICT ang nagkaroon ng pinakamataas na NPS sa NPS na -16.51, na sinundan ng PLDT at Smart. Ang PLDT ang pinakamabilis na provider noong panahong ito, ngunit nagpakita ito ng NPS na lubos na mas mababa kaysa sa NPS ng Converge ICT. Negatibo ang NPS ng lahat ng provider noong panahong ito, na nagpapahiwatig na sa lahat ng network sa Pilipinas, malamang na hindi irekomenda ng mga user ang kanilang provider — at hindi palaging tugma ang performance at kasiyahan ng customer.

Umaasa kami na ang mga patuloy na pagpapahusay sa imprastraktura ay magreresulta sa mas maayos na performance, at patuloy naming susuriin kung ang mga resultang iyon ay hahantong sa higit pang kasiyahan ng customer. Para sukatin ang bilis ng iyong internet at makapagbigay ng feedback tungkol sa performance ng provider mo, magsagawa ng Speedtest.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Global Speeds

About the Author

Maria Gómez

Ookla Research™ Articles
| December 21, 2020

ICYMI: Ookla Data and Research from November 2020

Global Speeds


Highlights from the Speedtest Global IndexTM

Global-Index-Tweet-Image-Nov-2020

These are the top stories from November 2020:

  • Thailand is back in third place for fixed broadband. The country has seen steady increases in fixed broadband since November 2019 when it was in 19th place.
  • New 5G rollouts were the likely cause for the United Kingdom’s 10-spot climb to 32nd place in mobile.
  • Kuwait has reached its highest mobile ranking to date — 11th place. This is most likely due to all major operators offering 5G in the country.
  • Monaco showed a sharp increase in download speed over fixed broadband. The country jumped six places since October and is now fourth for fixed broadband.

Articles worth a second look

Massive Expansions and Huge Improvements in Speed: The Worldwide Growth of 5G in 2020


Learn more about the growth of 5G, which countries had the fastest 5G, which had the best coverage — and which are still relying on 2G and 3G.

5G Advances Across the U.K., but Access Varies Widely by Country


A comprehensive look at the state of 5G in the United Kingdom, this report reveals differences in speed by country and by operator.

Exploring the Relationship Between Network Performance and NPS in Germany, Austria and Switzerland


Does network performance impact customer satisfaction? Find out in this analysis of network performance, NPS and five-star ratings of top providers in Austria, Germany and Switzerland.

The Relationship Between Network Performance and Customer Satisfaction in the Philippines


Internet speeds in the Philippines have increased dramatically in recent years. Discover how network performance of top providers has affected customer satisfaction.

Treat Yourself to a Hack Day: Make a Physical Speedtest Gauge


Create the perfect gift for yourself or a loved one and build your own ethernet-enabled physical Speedtest gauge with these simple instructions.

Prioritizing Broadband Funding to Close the Digital Divide [Webinar]


Policymakers need accurate, reliable data to make broadband funding decisions that benefit their constituents. Watch the 30-minute webinar recording to learn how network data from Speedtest® can help policymakers improve their jurisdictions’ broadband availability and performance.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Global Speeds

About the Author

Maria Gómez

Ookla Research™ Articles
| January 20, 2021

ICYMI: Ookla Data and Research from December 2020

Global Speeds


Highlights from the Speedtest Global IndexTM

Global-Index-Tweet-Image-Dec-2020

These are the top stories from December 2020:

  • Thailand has climbed two spots on fixed broadband to reach first place for the first time.
  • On mobile, Qatar climbed two spots to land in first place for mobile. While the country has ranked among the top five for the past year, this is the first time the country has reached the top spot.
  • Hungary has been steadily climbing the fixed broadband chart and currently ranks seventh.
  • Kuwait has reached sixth place, its highest mobile ranking to date, most likely due to an expanding 5G market.

New Global Index Market Analyses

United States

AT&T had the fastest Speed ScoreTM in the U.S. on mobile in Q4 2020. Washington, DC showed the fastest median mobile download speed while Gilbert, AZ was the fastest city for fixed broadband.

Canada

Bell showed the fastest median download speed on 5G during Q4 2020. The city of Edmonton had the fastest mean download speed over fixed broadband and mobile.

China

China Telecom showed the fastest Speed Score on fixed broadband. China Telecom was also fastest on mobile 5G and had the highest 4G Availability on mobile. China Mobile showed the fastest Speed Score on mobile.

France

Lyon showed the fastest mean download speed over fixed broadband while Nice was fastest on mobile. Orange had the fastest Speed Score on mobile overall and on 5G. Free was the fastest provider for fixed broadband.

Indonesia

Telkomsel was the fastest mobile operator in Indonesia during Q3-Q4 2020 while Biznet was the fastest ISP. IM3 Ooredoo had the highest 4G Availability among mobile operators.

New Global Index Market Analyses are also available for:

Articles worth a second look

2020 Recap: How the Internet Held Up During a Global Pandemic


This comprehensive report reveals how speeds over fixed broadband held up in 2020 using data from Speedtest Intelligence®.

Apple has 5G! But How Fast is the iPhone 12?


Find out how Apple’s iPhone 12 series performed in select cities around the world in Q4 2020.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Global Speeds

About the Author

Maria Gómez

Ookla Research™ Articles
| February 3, 2021

Advances in 5G Boosts Mobile Speeds in Taiwan

Global Speeds

中文

Taiwan has seen considerable growth in its mobile performance since it issued its first 5G commercial license in July 2020. Using Speedtest Intelligence® data from Q4 2020, we explored how the emerging technology has affected overall mobile speeds, how much faster 5G was compared to 4G, which operator had the fastest 5G and what speeds look like in Taiwan’s largest metropolitan areas.

Mobile internet speeds in Taiwan showed steady improvement

Mobile internet speeds in Taiwan have steadily increased in the last two years thanks, in part, to 5G deployments across the country. In December 2020, Taiwan reached 16th place in the Speedtest Global IndexTM, an improvement from their 29th place ranking in January 2019. Looking at mean download speed over mobile on all technologies, Taiwan showed a 30.4% increase from 2019 to 2020.

Mean Mobile Download Speeds in Taiwan
Speedtest Intelligence® | 2019 – 2020
Download (Mbps) 2019 Download (Mbps) 2020 % Increase
All Operators 42.20 55.01 30.4%

5G median download speed was 522% faster than 4G in Taiwan

We compared 5G speeds in Taiwan to speeds over 4G using measurements from devices using modern chipsets. As expected, median download speed over 5G far exceeded that over 4G during Q4 2020, with 5G coming in 522.0% faster than 4G. We report 5G using median rather than mean speeds because the potential for outliers is high, so median gives a better expectation of the performance a consumer is likely to experience.
Median-Mobile-Speeds-Taiwan_0221_en

FarEasTone was the fastest operator for 5G in Taiwan

FarEasTone showed the fastest median download speed over 5G among mobile operators in Taiwan during Q4 2020, followed by Chunghwa Telecom. Taiwan Mobile was third and TSTAR fourth.
5G-Performance_Taiwan_Operators_0221_en

Taoyuan showed the fastest 5G download speed in Q4 2020

Country-wide averages do not reflect the differences in performance that can occur between different metropolitan areas. We looked at median download speeds over 5G for Taiwan’s five most populous metropolitan areas during Q4 2020 to get a better understanding of how 5G performance varies in locations across the country.
5G-Performance_Taiwan_Metro-Areas_0221_en

5G download speeds varied among Taiwan’s largest metropolitan areas, but were not far from the country-wide average for 5G of 260.01 Mbps during this period. While it would appear that Taoyuan had the fastest median download speed over 5G at 265.01 Mbps, followed by Taipei at 261.79 Mbps and Taichung at 260.20 Mbps, the confidence intervals show that it’s really a toss-up between cities at the top of this list.

Confidence intervals also make it impossible to declare a slowest city, though the slowest median download speed was measured in New Taipei at 236.69 Mbps.

The expansion of 5G in Taiwan is exciting and has provided consumers with much faster mobile speeds. We look forward to seeing how this emerging technology continues to expand across the country and how it affects mobile performance in Taiwan.

5G 技術突破為台灣帶來更快的行動網速

自 2020 年 7 月首次核發 5G 商業許可證以來，台灣的行動網路效能方面便有大幅增長。我們採用了 Speedtest Intelligence 2020 年第 4 季度的資料，以探究 5G 這項新興技術如何影響整體行動網速、5G 比起 4G 速度快多少、哪一家電信業者的 5G 網速最快，以及台灣各大都會區中哪個有最快的 5G 網速。

台灣行動網速持續穩定上升

台灣的行動網路速度在過去 2 年間持續穩定提升，部分原因在於其覆蓋全國的 5G 部署計畫。台灣於 2020 年 12 月的 全球網速排行榜中取得第 16 名，較 2019 年 1 月的第 29 名有所進步。從不同技術的行動下載速度平均值來看，台灣的行動下載速度在 2019 年至 2020 年之間出現 30.4% 的增長。

台灣的行動下載速度平均值
Speedtest Intelligence® | 2019 年至 2020 年
2019 年下載速度 (Mbps) 2020 年下載速度 (Mbps) 增長 (%)
所有電信業者 42.20 55.01 30.4%

台灣的 5G 下載速度中位數比起 4G 高出 522%

我們使用 modern chipsets 將台灣的 5G 速度與 4G 速度相比較。結果不出所料，根據 2020 年第 4 季度的資料，5G 的下載速度中位數遠高過 4G，並較 4G 快 522.0%。我們之所以使用 5G 的中位數而不是平均值，是因為資料間極有可能出現離群值，因此中位數較能準確地預估消費者的實際體驗。
Median-Mobile-Speeds-Taiwan_0221_tw

遠傳電信是台灣 5G 速度最快的電信業者

從 2020 年第 4 季度的資料來看，遠傳電信是 5G 下載速度中位數最快的台灣行動電信業者 ，其次是中華電信。台灣大哥大為第三名，而台灣之星是第四名。
5G-Performance_Taiwan_Operators_0221_tw

2020 年第 4 季度資料顯示，桃園擁有最快的 5G 下載速度

全國平均值並不能反映各個都會區之間的效能差異。因此，我們將 2020 年第 4 季度台灣人口最多的五大都會區之下載速度中位數相比較，以便更全面地瞭解 5G 效能在全國各地間的差異。
5G-Performance_Taiwan_Metro-Areas_0221_tw

台灣各大都會區的 5G 下載速度有所不同，但均與相同時段的全國平均值 260.01 Mbps 相差無幾。從資料上看來，桃園擁有最高的 5G 下載速度中位數 (265.01 Mbps)，其次是台北的 261.79 Mbps 和台中的 260.20 Mbps；不過從信賴區間可以發現，五個都會區的數據其實差距不大，各區名列前茅的機會均等。

雖然下載速度中位數測量結果最慢的是新北的 236.69 Mbps，但我們仍難以從信賴區間辨別下載速度最慢的都會區。

5G 在台灣的拓展實在令人興奮，並為消費者帶來了更加快速的行動網速。我們非常期待這項新興科技在台灣的日後發展，以及它在未來為台灣行動網路效能帶來的影響。

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Global Speeds

About the Author

Caitie Phillips

Ookla Research™ Articles
| March 17, 2021

ICYMI: Ookla Data and Research from February 2021

Global Speeds

Highlights from the Speedtest Global IndexTM

Global-Index-Tweet-Image-Feb-2021
These are the top stories from February 2021:

  • There was not a lot of movement in the top 10 for mobile. Canada (11th) was replaced by Bulgaria (10th).
  • For fixed broadband, Cyprus rose 10 ranks to 16th — their highest standing in the last 13 months.
  • Spain and Hungary both rose three spots on fixed broadband, to sixth and seventh, respectively. Both countries have shown steady improvement in fixed download speed over the last 13 months.
  • For the first time in 13 months, Switzerland fell out of the top 10 for fixed broadband (to 11th).

Articles worth a second look

India’s Internet Speeds Improve, But 5G Can’t Come Fast Enough


India has seen strong internet speed increases during a year when internet access has been crucial.

World Bank Uses Speedtest Data to Analyze Internet Performance in Africa

Introducing a World Bank report using Ookla data to assess internet performance across 18 African countries during the pandemic.

Revisiting iPhone 12 5G Performance Across the Globe

View the latest data on iPhone 12 5G performance in cities around the world. Now updated with more cities and data through January 2021.

Don’t miss the upcoming webinar

How to Benchmark and Market your 5G Network

The upcoming Ookla® webinar will share how you can accurately position your 5G network using claims backed by the industry’s most trusted source for network data — while also building more trust with consumers.



Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Global Speeds

About the Author

Caitie Phillips

Ookla Research™ Articles
| March 23, 2021

Malaysia’s Internet Speeds Improve Even Before 5G is Launched

Global Speeds

While Malaysian consumers are still waiting for 5G, that hasn’t stopped mobile providers from implementing other network improvements to provide better performance in the interim. This article explores how Malaysia compares to other major markets in Southeast Asia for fixed broadband and mobile network performance. We also analyze the current state of Malaysia’s mobile market, including data on time spent on 2G, 3G and 4G, and insights into gaps in LTE coverage and what 5G could look like.

Malaysia’s fixed broadband ranks third in Southeast Asia

Ookla_Mean_Fixed_Broadband-Speeds_SE-Asia_0321

We compared Malaysia’s fixed broadband performance at the country level to other major markets in Southeast Asia during Q3-Q4 2020. Singapore ranked first on our list for both mean download and upload speeds over fixed broadband with a download speed of 228.68 Mbps and an upload speed of 226.64 Mbps. Malaysia ranked third for fixed broadband download speed on our list with a mean download speed of 90.88 Mbps. Last on our list for mean download and upload speed over fixed broadband was Indonesia with 23.27 Mbps and 13.25 Mbps, respectively.

Malaysia ranks fourth for mobile download speed in Southeast Asia

Ookla_Mean_Mobile-Speeds_SE-Asia_0321

During Q3-Q4 2020, Singapore had the fastest mean download speed over mobile broadband networks in major markets in Southeast Asia at 68.86 Mbps. Thailand was second (40.54 Mbps) and Vietnam third (33.14 Mbps). Malaysia ranked fourth on our list with a download speed of 24.53 Mbps, followed by the Philippines (17.41 Mbps) and Indonesia (16.69 Mbps). The improvement in Malaysia’s mobile speeds between Q1-Q2 2020 and Q3-Q4 2020 can be linked to initiatives from the National Digital Network Plan (JENDELA) including: upgrading 3G sites to LTE, adding LTE layers with Carrier Aggregation features and changing antennas to support MIMO features.

Singapore ranked the fastest for mean upload speed over mobile with 18.75 Mbps, followed by Vietnam at 18.17 Mbps. Thailand was third for upload speed over mobile and Malaysia again ranked fourth with a mean upload speed of 11.19 Mbps. Indonesia ranked fifth for mean upload speed over mobile (10.42 Mbps) and the Philippines ranked sixth (5.47 Mbps).

Malaysian mobile users show 83.3% time spent on 4G

Ookla_time-spent_cellular_malaysia_0321-2

An analysis of the proportion of users’ time spent that users spent on 2G, 3G and 4G found that 4G was the prevalent technology in Malaysia during Q3-Q4 2020. Users were connected to 4G 83.3% of the time. 3G followed at 12.1% and 2G was last at 1.3%. One of the JENDELA efforts is improving time spent on 4G.

Despite the strong time spent on 4G, there are still major gaps in 4G coverage in Malaysia, as seen from the map of marketed LTE coverage below.

Ookla_Malaysia_LTE-Marketed-Coverage-Map_0321-2

LTE coverage appears to follow population density, with holes in coverage falling in the least densely populated areas of Malaysia, areas with less than 20 people per square kilometer. This includes large sections of Sarawak and Sabah in East Malaysia and portions of Terengganu, Kelantan, Perak and Pahang in West Malaysia. The Malaysian government is gradually retiring 3G at the end of 2021 to free up more spectrum for LTE. Ideally, this refarmed spectrum will improve the quality and speed of 4G mobile broadband and reach customers in areas that are not currently served by LTE, otherwise they will have to rely on 2G connections. 2G currently covers 96.7% of populated areas, according to the Malaysian Communications and Multimedia Commission.

The Malaysian government is paving the way for 5G

In order to fast-track the rollout of 5G products and services, the Malaysian government has made a commitment to build, operate and lease 5G infrastructure to existing and new mobile operators by the end of this year through a special purpose vehicle (SPV). In addition to pre-allocating spectrum licenses reserved for 5G use exclusively in the 700 MHz, 3.5 GHz and 28 GHz bands, the Malaysian government has made a commitment to maintaining the existing capacity of existing 4G networks, prohibiting the repurposing of these frequencies for 5G use. In his public speech last month, the Malaysian Prime Minister ensured the public that the SPV will provide fair access to the network capacity to both new and incumbent operators. The government has announced $3.7 biliion to be invested over the next 10 years.

With 5G on the horizon in Malaysia, consumers are beginning to invest in 5G-capable devices. There was an increase of 225% in the proportion of total devices in Speedtest® results that were 5G-capable when comparing Q3-Q4 2020 to Q1-Q2 2020.

Ookla_5G-device-shares_malaysia_0321-2

Performance should increase dramatically once 5G is commercially available in Malaysia. We will continue to follow this market to see how that change affects their ranking among Southeast Asian countries, how quickly 5G is adopted and how 4G is expanded to underserved areas. If you’d like to learn more about internet speeds and performance in other markets around the world, visit the Speedtest Global Index™.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Global Speeds

About the Author

Caitie Phillips

Ookla Research™ Articles
| April 15, 2021

Speedtest Global Index Market Analyses Now Available for 21 Countries

Global Speeds

Speedtest Global Index™ Market Analyses from Ookla® identify key data about internet performance in countries across the world. This quarter we’ve provided updated analyses for 21 markets about top mobile and fixed broadband providers as well as device and chipset manufacturers and some city-level data. Click a country in this list to see highlights or scroll through the article to learn about all 21 markets:

United States | Canada | China

Algeria | Austria | Belgium

Denmark | Finland | Hong Kong (SAR)

Hungary | Kenya | Luxembourg

Malta | Morocco | Nigeria

Portugal | Serbia | Slovakia

South Africa | Taiwan | Vietnam

Algeria

  • Mobile provider Ooredoo attained the best Speed Score™ and Consistency Score™ in Algeria during Q1 2021.
  • DJEZZY had the best 4G Availability in Algeria.
  • Devices from Apple provided the fastest mean download speeds in Algeria during Q1 2021 with 20.86 Mbps, 47.1% faster than Samsung.

Austria

  • A1 was the fastest mobile operator in Austria with a Speed Score of 66.21 while yesss! ranked second at 58.60.
  • yesss! edged out A1 for Consistency Score, earning a 93.8% to A1’s 93.5%.
  • Magenta blazed ahead of the competition with the fastest fixed broadband Speed Score of 123.45 and highest Consistency Score with 85.8%.

Belgium

  • Speedtest Intelligence® shows that Telenet had the fastest fixed broadband in Belgium during Q1 2021 with a Speed Score of 97.13, and it had the fastest Speed Score on mobile at 69.74.
  • Telenet also had the best fixed broadband Consistency Score with 87.9%, while BASE had the best mobile Consistency Score with 92.9%.
  • Ghent edged out Antwerp for Belgium’s fastest median download speed over mobile and fixed broadband.

Canada

  • In Q1 2021, Shaw was the fastest fixed broadband provider in Canada with a Speed Score of 164.40, edging out Rogers.
  • The fastest mobile provider was TELUS with a Speed Score of 87.54. Videotron had the highest mobile Consistency Score at 91.3%.
  • TELUS and Bell Canada tied for the lowest median latency for fixed broadband at 6 ms.
  • Newfoundland and Labrador had the fastest median fixed broadband speed among Canada’s provinces at 112.64 Mbps.
  • Calgary had Canada’s fastest median fixed broadband speed of any major city at 115.40 Mbps.

China

  • Speedtest Intelligence shows that China Mobile was the fastest mobile operator in China during Q1 2021 with a Speed Score of 101.62.
  • Competition for fastest median 5G performance was high, but China Telecom outpaced other providers with a 316.02 Mbps median download speed. Speedtest® results show that China Mobile’s 5G performance was second fastest with a median download speed of 308.44 Mbps and China Unicom was third.
  • Huawei’s P40 5G had the fastest median 5G download speed among the most popular devices in China at 291.77 Mbps. This contributed to Huawei’s top position as the device manufacturer with the fastest median download speed with a combined median download speed of 89.11 Mbps. That was 79.4% faster than the next fastest manufacturer, Apple.
  • China Telecom was the fastest fixed broadband provider, achieving a Speed Score of 107.10.
  • Tianjin was the Chinese city with the fastest fixed broadband with tests showing median download speeds of 180.61 Mbps, 29.7% faster than the next fastest city, Chengdu.

Denmark

  • According to Q1 data from Speedtest Intelligence, YouSee was the fastest mobile operator in Denmark with a Speed Score of 86.40.
  • Hiper was the fastest fixed broadband provider in Denmark with a Speed Score of 205.32.
  • The iPhone 12 Pro Max 5G was the fastest popular device in Denmark, with a median download speed of 96.90 Mbps.

Finland

  • Telia was the fastest fixed broadband provider in Finland during Q1 2021 with a Speed Score of 77.05. Telia was also the most consistent, earning a Consistency Score of 80.3%.
  • DNA had the fastest mobile Speed Score (61.73) as well as the highest Consistency Score (93.6%).
  • DNA also had the fastest 5G performance with a median download speed of 337.21 Mbps.

Hong Kong (SAR)

  • During Q1 2021, China Mobile Hong Kong was the fastest mobile provider in Hong Kong, achieving a Speed Score of 65.16.
  • Huawei’s P40 Pro 5G edged out Samsung’s Galaxy S20 Ultra 5G as the fastest popular device in Hong Kong. The P40 Pro 5G achieved a median download speed of 150.67 Mbps, beating the Galaxy 220 Ultra 5G by 1.5 Mbps.
  • Samsung had the best combined performance by a major cell phone manufacturer with its devices reaching mean download speeds of 76.41 Mbps.
  • Devices using Qualcomm’s Snapdragon 888 5G had the fastest mean download speed of any chipset at 137.76 Mbps. Devices with Hisilicon’s Kirin 990 came in second at 136.52 Mbps.

Hungary

  • Magyar Telekom had the fastest mobile Speed Score in Hungary during Q1 2021, as well as the best mobile Consistency Score (90.9%) and highest 4G availability (97.7%).
  • DIGI beat out Vodafone as the fastest fixed broadband provider in Hungary by attaining a Speed Score of 138.74 to Vodafone’s 137.06 and UPC’s 134.08.
  • Apple devices had the fastest median mobile download speeds among popular manufacturers at 36.59 Mbps.

Kenya

  • Safaricom had the fastest Speed Score among mobile providers in Kenya during Q1 2021 at 29.80 as well as the top mobile Consistency Score (86.3%) and highest 4G Availability (88.1%).
  • Mombasa had the fastest mean mobile download speed at 27.79 Mbps while Nairobi was the fastest over fixed broadband with a download speed of 22.65 Mbps.
  • Faiba had the fastest fixed broadband Speed Score at 22.70 and best Consistency Score at 44.0%.

Luxembourg

  • POST was Luxembourg’s fastest mobile operator in Q1 2021 as well as Luxembourg’s most consistent. POST had a Speed Score of 86.31 and a Consistency Score of 95.9%.
  • Orange had the best 4G Availability in Luxembourg at 98.7%.
  • Apple beat out Samsung as the fastest popular device manufacturer by earning a median download speed of 51.13 Mbps to Samsung’s 46.40 Mbps.
  • Tango had the fastest fixed broadband Speed Score at 120.35, while Eltrona had the best fixed broadband Consistency Score with 85.9%.

Malta

  • Mobile providers GO and epic were in close competition for the fastest Speed Score in Q1 2021. GO beat out epic by a fraction by scoring 47.82 to epic’s 47.36.
  • Apple devices had the fastest mean download speed in Malta among popular manufacturers at 51.31 Mbps.
  • Melita had the fastest fixed broadband Speed Score at 118.58 and highest fixed broadband Consistency Score at 84.2%.

Morocco

  • Maroc Telecom was the fastest provider for both fixed broadband and mobile in Morocco during Q1 2021. Maroc Telecom achieved the fastest mobile Speed Score (54.32) and the highest mobile Consistency Score (92.0%).
  • Maroc Telecom also narrowly beat out inwi for the highest 4G Availability with 91.5% to inwi’s 91.3%.
  • Apple devices had the fastest mean download speed in Morocco among popular manufacturers at 50.31 Mbps.
  • Casablanca had the fastest fixed broadband speeds, achieving a mean download speed of 25.93 Mbps while Marrakesh had the fastest mean mobile download speed at 38.33 Mbps.

Nigeria

  • During Q1 2021, tests showed that Airtel had Nigeria’s fastest mobile Speed Score (27.18) and best mobile Consistency Score (84.7%).
  • Port Harcourt had the fastest mean mobile download speed in Nigeria at 23.02 Mbps.
  • ipNX was the fastest fixed broadband provider with a Speed Score of 18.00. ipNX also had the best fixed broadband Consistency Score at 36.2%.

Portugal

  • Vodafone was the fastest fixed broadband provider in Portugal during Q1 2021 with a Speed Score of 113.75, the lowest mean latency (11 ms) and highest Consistency Score (81.9%).
  • MEO was the fastest mobile operator with a Speed Score of 46.92.
  • OnePlus had the fastest mean download speed of any popular device manufacturer at 56.93 Mbps.
  • Among Portugal’s most populous cities, Vila Nova de Gaia had the fastest mean fixed broadband download speed at 155.61 Mbps, while Braga had the fastest mean mobile download speed at 70.95 Mbps.

Serbia

  • During Q1 2021, SBB was Serbia’s fastest fixed broadband provider with a Speed Score of 78.09 and showed the highest Consistency Score of any provider at 81.3%.
  • Speedtest Intelligence revealed that Telenor narrowly edged out VIP for the fastest mobile Speed Score at 50.63 to VIP’s 50.47.
  • Telenor had the highest mobile Consistency Score with 93.4%. Telenor also delivered the highest 4G Availability in Serbia with 90.3%.
  • Devices using Qualcomm’s Snapdragon X55 5G delivered Serbia’s fastest median mobile download speeds at 76.14 Mbps.

Slovakia

  • During Q1 2021, UPC beat out Antik for the fastest fixed broadband operator in Slovakia with a Speed Score of 113.17 to Antik’s 110.46.
  • Antik had the lowest median fixed broadband latency in the country at 3 ms.
  • Orange had the fastest mobile Speed Score in the country with a score of 52.41, followed by Telekom at 49.09.
  • Devices using Samsung’s Exynos 2100 chipset achieved the fastest median download speed (70.13 Mbps).

South Africa

  • Speedtest Intelligence shows that MTN had the fastest mobile download Speed Score in South Africa during Q1 2021 at 54.38.
  • MTN also had the highest 4G Availability in the country with 90.5%.
  • Cool Ideas was the fastest fixed broadband provider in South Africa with a Speed Score of 37.80, followed by Afrihost at 31.32 and Webafrica at 30.87.
  • Johannesburg had the fastest mean fixed broadband download speed at 53.48 Mbps and the fastest download speed over mobile at 54.64 Mbps.

Taiwan

  • According to a Speedtest Intelligence, Chunghwa Telecom was the fastest mobile operator in Taiwan during Q1 2021 with a Speed Score of 71.73.
  • FarEasTone had the fastest median download speed on 5G at 361.48 Mbps.
  • Sony’s Xperia 1 II 5G achieved the fastest mean download speed among popular devices (181.93 Mbps). Apple devices overall attained the fastest mean mobile download speed among popular manufacturers (82.57 Mbps).
  • Taichung had the fastest mean download speed among Taiwan’s most populous cities at 83.35 Mbps. Taipei was second fastest with 80.50 Mbps.

United States

  • Speedtest Intelligence revealed that T-Mobile overtook AT&T in Q1 2021 as the fastest mobile operator in the United States, achieving a Speed Score of 50.21 to AT&T’s 48.38.
  • T-Mobile also had the fastest 5G performance of any operator, achieving a median download speed of 82.35 Mbps while having the highest 5G time spent in the country at 65.4%.
  • OnePlus devices had the fastest mean download speed among popular devices at 50.79 Mbps.
  • Qualcomm had all five of the fastest chipsets in the United States. The Snapdragon X55 5G was fastest with a median download speed of 66.63 Mbps, followed by the Snapdragon 888 5G at 64.63 Mbps and the Snapdragon 865 at 56.50 Mbps.
  • Verizon was the fastest fixed broadband provider with a Speed Score of 160.07, outperforming Cox and XFINITY, which scored 153.57 and 139.33, respectively.
  • Spectrum displayed the most consistent speeds among fixed broadband providers with a Consistency Score of 88.3%.

    • Verizon had the best median fixed broadband latency at 8 ms, while Cox ranked second (12 ms) and XFINITY third (14 ms).

Vietnam

  • Viettel achieved Vietnam’s fastest mobile and fixed broadband during Q1 2021. Viettel showed a Speed Score of 59.76 for fixed broadband and 38.55 for mobile.
  • Vinaphone had the best mobile Consistency Score with 91.1%.
  • Viettel had the highest 4G Availability with 94.4%.
  • Xiaomi’s Mi 10T Pro 5G achieved the fastest mean download speed at 80.17 Mbps and beat out Samsung’s Galaxy Note20 Ultra 5G, which had a median download speed of 59.96 Mbps.

Read the full market analyses and follow monthly ranking updates on the Speedtest Global Index.

The contents of this article are the property of Ookla, LLC and may not be copied, redistributed, published, displayed, performed, modified, exploited or used for commercial purposes, including use in advertisements or other promotional content, without express written permission. This includes, but is not limited to, data, written analysis, images, logos, charts and graphs and other items that may appear on this page. Members of the press, academics, non-profit researchers and others using the findings in this report for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla. For more information, please contact press@ookla.com.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Global Speeds

About the Author

Josh Fomon

Ookla Research™ Articles
| April 22, 2021

ICYMI: Ookla Data and Research from March 2021

Global Speeds

Highlights from the Speedtest Global Index™

Global-Index-Tweet-Image-March-2021

These are the top stories from March 2021:

  • South Korea overtook Qatar for second place on mobile.
  • Switzerland is back in 10th place for fastest mobile after Kuwait dropped three places to 12th. This is the first time since November 2020 Switzerland has cracked the top 10.
  • For fixed-broadband, Monaco is back in the top five, rising to fifth place. This is still short of Monaco’s highest ranking in November 2020, when it ranked third.
  • China achieved another increase in its mean fixed broadband download speed ranking, reaching its highest rank ever at 16th.
  • The United States has reached a new historic high for both fixed broadband rank (19th) and download speed (76.15 Mbps) in March after several months of stagnation.

New Global Index Market Analyses

GIMA-Q1-2021
Read the latest Speedtest Global Index Market Analyses from Ookla® for Q1 2021. Highlights include:

United States

T-Mobile had the fastest mobile Speed Score™ in the U.S. in Q1 2021, beating out AT&T which previously held the top spot. St. Paul, MN had the fastest median mobile download speed of any major American city and Gilbert, AZ had the fastest fixed broadband of any major city for the second quarter in a row.

Canada

During Q1 2021, Shaw was the fastest major fixed broadband provider in Canada and TELUS was the fastest mobile operator. Alberta had the fastest mobile median download speed. Calgary had the fastest median fixed download speed of any major Canadian city.

China

China Telecom was the fastest fixed broadband provider in China during Q1 2021. China Telecom also achieved the fastest median 5G download speeds of top providers. China Mobile was the fastest mobile operator. Huawei devices had the fastest median download speed of any major device manufacturer.

Vietnam

Viettel had the fastest mobile and fixed broadband Speed Score in Vietnam during Q1 2021. Hai Phong had the fastest mean mobile download speed at 43.07 Mbps, followed by Da Nang.

South Africa

During Q1 2021, Cool Ideas was the fastest fixed broadband provider in South Africa. MTN had the fastest mobile Speed Score. Johannesburg had the fastest fixed broadband and mobile download speeds of any major South African city.

Read the full article.

Other items worth a second look

Saudi 5G Is Fast, and New Spectrum Allocations Should Make it Faster

Saudi 5G Is Fast, and New Spectrum Allocations Should Make it Faster
Learn how Saudi Arabia’s progress on building out its 5G network has contributed to world-class speeds and 5G adoption.

Malaysia’s Internet Speeds Improve Even Before 5G is Launched

Malaysia’s Internet Speeds Improve Even Before 5G is Launched
Discover how Malaysia’s mobile market is delivering improvements to its existing networks ahead of 5G deployments.

Ookla 5G Map™

Ookla 5G Map™
Over the past month, we saw 999 new 5G deployments across 106 countries. Click here to see the Ookla 5G Map in your area.

Don’t miss these upcoming events

What to Do When Customers Report Issues With Your Service on Downdetector®

Downdetector Webinar. Click here to sign up to learn more.
Your monitoring tools haven’t detected an issue, but your customers are flooding your support channels and social media complaining that your service is down. What do you do? In our upcoming webinar, you’ll see how Downdetector Enterprise provides early alerting the moment your users start to report problems online.



Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Global Speeds

About the Author

Josh Fomon