| December 19, 2023

How Zain Bahrain Improved Speed and Customer Experience with Crowdsourced Network Intelligence [Case Study]

Zain Bahrain recently became the first operator in the Middle East and North Africa to sunset its 3G network. The process of sunsetting 3G started with a partial shutdown in February 2022, and was completed 10 months later in December 2022. Zain saw significant improvement in median downlink and uplink throughput following its 3G sunset, leading to improved customer experience according to Ookla Consumer Sentiment Ratings.

LTE and 5G technologies are significantly more spectrum-efficient than 3G. By sunsetting 3G and freeing up spectrum for new technologies, operators can deliver faster, more resilient networks. Operators can benefit from lower operational costs, better energy efficiency, and improved customer experience — which is why Zain Bahrain set out to be the first operator in the Middle East and North Africa to sunset 3G. Zain used Ookla Cell AnalyticsTM to identify areas with dense 3G traffic, areas where consumers were still using older devices, and locations in need of improved 4G coverage.

Situation 

Zain’s plan to sunset 3G would require careful planning and communication to ensure a seamless experience for users and businesses as they transitioned to 4G and 5G networks. Zain knew that while shutting down 3G, there was a risk of customers becoming dissatisfied if it impacted their quality of service. When sunsetting 3G in markets where many consumers don’t have 4G- or 5G-capable devices, it’s important to understand where these customers are located and how much of their time is spent on legacy technology. Before shutting down 3G, Zain needed to ensure that their 4G and 5G networks would be prepared to handle previous 3G traffic.

Read the full case study here.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| December 20, 2023

Digital Transformation in the 5G Era: Key Takeaways from the Digital Transformation Leaders’ CxO Summit

Ookla® recently participated in the Digital Transformation Leaders’ CxO Summit in Kuala Lumpur, Malaysia, on November 22nd and 23rd, 2023. At the summit, leaders from multiple mobile network operators, governments, industries, and ecosystem players gathered to discuss commercial strategies, technological advancements, and industry promotion policies. The aim was to accelerate sector-wide intelligent digital transformation in the 5G era by addressing opportunities and challenges.

Key Takeaways

  • Adopting digital transformation is crucial to compete in the 5G era. Digital transformation is essential for industry players to stay competitive in the digital age. Despite challenges, the potential benefits, like better efficiency, improved customer experiences, and innovation opportunities, make it crucial for industries to undertake.
  • A collaborative effort is necessary for Open RAN’s success. Despite the global momentum of Open RAN, challenges stemming from interoperability issues among hardware and software stacks pose significant hurdles, demanding a collaborative effort within the telecom industry to ensure the success of this transformative technology.
  • Complementing terrestrial networks with Non-Terrestrial Networks (NTN) is crucial for global connectivity. Combining both networks’ strengths creates a more robust communication infrastructure that enhances connectivity, reliability, and coverage.

5G is an integral element of any country’s digital transformation strategy

Mobile connectivity stands as a driving force for digital innovation and economic growth across the Asia Pacific region. GSMA reports that mobile technologies and services contributed nearly 5% of the region’s GDP in 2022, translating to a substantial $810 billion in economic value added. This underscores the pivotal role of 5G deployment in fostering economic growth, benefiting both individuals and enterprises. As the backbone of transformative technologies, 5G has become a catalyst for innovation, propelling the Asia Pacific region into the forefront of the global digital economy. 

During his opening speech, Julian Gorman, the Head of APAC for GSMA, highlighted that the Asia Pacific region is a collection of diverse markets, each at a unique stage of growth regarding 5G adoption. Countries in the region are charting their own individual paths in deploying 5G networks. The tailored approach is essential as it accommodates varying technological landscapes, economic conditions, and regulatory frameworks and allows nations to capitalize on 5G’s potential in a manner that aligns with their specific needs and challenges. 

Several speakers quoted Ookla’s recent report highlighting how the Asia Pacific region has some of the world’s fastest 5G networks, with South Korea and Malaysia ranking in the top three countries for 5G network speeds globally. Malaysia has achieved impressive 5G performance, ranking third globally for 5G download speed with a reported speed of 485.25 Mbps, surpassing its Southeast Asian neighbors. This is despite launching its nationwide 5G network less than two years ago and adopting an unconventional deployment strategy.

Co-CEO of DNB, Datuk Ahmad Zaki Bin Zahid, emphasized during his speech that the journey towards 5G adoption goes beyond just speed and that a strong network infrastructure foundation is crucial. His remarks underscore the need for a strategic and thoughtful planning approach when building a solid network foundation for new 5G applications. Investing strategically in building and expanding telecommunications networks is crucial for unlocking the nation’s digital transformation and driving growth. Earlier this year, the Malaysian government announced its intention to transition to a dual network model once the current rollout under DNB has achieved 80% coverage of populated areas. How implementing a dual network will impact Malaysia’s 5G adoption and digital transformation remains to be seen. 

Embracing network digital transformation is necessary for staying competitive in the 5G era

During the session titled “Network Digital Transformation in the 5G Era,” industry experts emphasized the significance of network digital transformation in the 5G era. The speakers’  discussed how 5G technology has revolutionized the way networks operate and how it supports digital transformation for businesses. In his presentation, Ericsson’s Asia-Pacific Group CTO, Magnus Everbring, explained how a well-built 5G network and through enhanced features such as network slicing, or 5G Standalone, will be able to differentiate traffic for new services, thus utilizing the 5G network to its full potential. This will open up possibilities for new 5G services for enterprises and consumers, moving beyond broadband use cases and into various industry verticals such as healthcare, utilities, manufacturing, media and broadcast, and the public sector.

Photo of panel discussion at the GSMA Digital Transformation Leaders' Cxo Summit, 2023

Overcoming interoperability hurdles for Open RAN

Open RAN has recently been gaining traction globally. However, several single vendor operators often face technical and verification challenges in implementing Open RAN. According to our recent report that analyzed telco trends for 2024, industry experts believe that interoperability issues across hardware and software stacks are hindering Open RAN’s progress, causing delays in its implementation timelines. Resolving these challenges is crucial to the success of Open RAN and will require a concerted effort from the telecom industry. 

In a panel discussion, Dr. Sadayuki Abeta, the Global Head of Open RAN at NTT DOCOMO, discussed how the company is using its expertise to support the Open RAN efforts of operators worldwide. NTT DOCOMO has introduced its Open RAN OREX platform, designed to simplify the deployment of open RAN. Dr. Abeta mentioned that they are working with dozens of vendors to develop a verified multi-vendor Open RAN solution that addresses various challenges, such as integration issues, power consumption balancing with performance, and managing an open RAN ecosystem.

NTNs can complement 5G terrestrial networks for seamless connectivity

In one of the sessions, the topic of discussion was how complementing Non-Terrestrial Networks (NTN) with 5G terrestrial networks leverages the strengths of both network types to create a robust and efficient communication infrastructure and services. Gerhard Ott, the Customer CTO APJ Strategy at Nokia, believes that a secure, multi-layered, and sustainable network is essential for providing a comprehensive and reliable communication solution that can meet the needs of various applications and use cases. Nokia is working with AST SpaceMobile to offer direct-to-cell phone connectivity from space, eliminating coverage gaps and providing digital connectivity to remote rural communities. 

Looking ahead to 2024, we anticipate a greater integration of terrestrial and NTN. The hybrid approach provides a highly resilient, scalable, and secure communication infrastructure that can address connectivity across diverse scenarios and geographic locations. 

The GSMA CxO Forum emphasized 5G’s importance in driving positive change through digital transformation for various industries, businesses, societies, and nations. Although progress has been achieved in the Asia Pacific region, there is still a long way to go. In line with what was discussed during Ookla’s Asia Pacific Telecommunications Regulatory Summit, Government and industry players must work together to ensure that digital technologies and services are integrated into every sector of the economy to achieve sustainable and economic growth. If you’re interested in learning more about Ookla’s perspective on telco trends for 2024, you can read our report here.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| October 17, 2023

51 New Ookla Market Reports Available for Q3 2023

Ookla® Market Reports™ identify key data about internet performance in countries across the world. This quarter we’ve provided updated analyses for 51 markets using Speedtest Intelligence® and summarized a few top takeaways below. Click through to the market report to see more details and charts about the countries you’re interested in, including the fastest fixed broadband providers and mobile operators, who had the most consistent service, and 5G and device performance in select countries during Q3 2023. Jump forward to a continent using these links:

Africa | Americas | Asia | Europe | Oceania

Africa

  • Côte d’Ivoire: Orange recorded the fastest median mobile and fixed download speeds during Q3 2023, at 24.33 Mbps and 66.84 Mbps, respectively. Moov Africa recorded the lowest median multi-server latency over fixed broadband at 122 ms. Of Côte d’Ivoire most populous cities, Bouake had the fastest median fixed download speed of 59.22 Mbps, just ahead of Abidjan with 58.44 Mbps.
  • Mozambique: There were no statistical winners for fastest median mobile download speed during Q3 2023, with Vodacom and Tmcel delivering median download speeds of 31.16 Mbps and 27.89 Mbps, respectively. Tmcel recorded the lowest mobile multi-server latency at 52 ms and the highest Consistency at 91.8%. Of Mozambique’s most populous cities, Maputo had the fastest median mobile and fixed download speeds at 28.71 Mbps and 12.57 Mbps, respectively. SpaceX’s Starlink recorded the fastest fixed broadband median download speed in Q3 2023 at 53.98 Mbps, along with the highest Consistency at 60.3%. Meanwhile, TVCABO recorded the lowest median multi-server latency over fixed broadband at 14 ms.
  • Senegal: There was no winner of fastest median mobile performance in Senegal during Q3 2023, with Orange and Free both tied. Orange led the market for median fixed broadband download performance, with 21.68 Mbps in Q3 2023. It also had the lowest median multi-server latency at 85 ms and highest Consistency of 45.3%. Of Senegal’s most populous cities, Dakar had the fastest median fixed download speed of 26.08 Mbps.

Americas

  • Argentina: Personal had the fastest median download speed over mobile at 36.63 Mbps, while also registering lowest mobile multi-server latency at 39 ms during Q3 2023. In the fixed broadband market, there was no statistically fastest network, with Movistar and Telecentro delivering median download speeds of 102.55 Mbps and 101.96 Mbps, respectively. Movistar recorded the lowest multi-server latency of 10 ms. Among Argentina’s most populous cities, La Plata recorded the fastest mobile download speed of 35.48 Mbps, while Buenos Aires recorded the fastest fixed download speed of 105.50 Mbps.
  • Belize: Digi had the fastest median mobile download and upload speeds of 17.23 Mbps and 10.38 Mbps, respectively during Q3 2023. Digi also recorded the highest Consistency of 81.5%, while smart! recorded the lowest median mobile multi-server latency of 55 ms. NEXGEN had the fastest median download and upload speeds over fixed broadband in Belize at 48.27 Mbps and 47.29 Mbps, respectively.
  • Canada: Bell was the fastest mobile operator in Canada with a median download speed of 100.77 Mbps in Q3 2023. Bell also had the fastest median 5G download speed at 183.06 Mbps. Rogers had the fastest median mobile upload speed of 11.44 Mbps, and the highest Consistency of 82.9%. Bell pure fibre was fastest for fixed broadband, recording a median download speed of 286.08 Mbps and a median upload speed of 244.64 Mbps. Of Canada’s most populous cities, St. John’s recorded the fastest median mobile download speed at 158.19 Mbps, while Fredericton recorded the fastest median fixed broadband download speed of 238.49 Mbps.
  • Colombia: Movistar was fastest for fixed broadband with a median download speed of 181.42 Mbps in Q3 2023. ETB had the lowest median multi-server latency over fixed broadband at 9 ms. Of Colombia’s most populous cities, Cartagena recorded the fastest median fixed download speed of 125.15 Mbps.
  • Costa Rica: Claro had the fastest median download and upload speeds among mobile operators at 52.38 Mbps and 12.56 Mbps, respectively. Liberty had the lowest mobile multi-server latency at 33 ms and the highest Consistency at 80.1%. Metrocom was fastest for fixed broadband download and upload performance, at 213.77 Mbps and 157.89 Mbps, respectively.
  • Dominican Republic: Claro had the fastest median download and upload speeds among mobile operators at 32.22 Mbps and 9.27 Mbps, respectively. Viva had the lowest mobile multi-server latency at 44 ms. SpaceX’s Starlink was fastest for fixed broadband download performance at 49.21 Mbps, while Claro recorded the fastest median upload speed at 14.81 Mbps, as well as the lowest multi-server latency at 40 ms. Of the Dominican Republic’s most populous cities, Santo Domingo recorded the fastest median mobile and fixed download speeds of 37.43 Mbps and 44.92 Mbps, respectively.
  • Ecuador: There was no winner of fastest median mobile performance in Ecuador during Q3 2023, with CNT and Claro posting median download speeds of 28.00 Mbps and 26.65 Mbps, respectively. Movistar recorded the lowest mobile multi-server latency, of 40 ms. Netlife was fastest for fixed broadband, with a median download speed of 90.31 Mbps. Netlife also recorded the lowest multi-server latency over fixed broadband at 8ms.
  • El Salvador: Claro had the fastest median download speed among mobile operators at 41.26 Mbps, along with the highest Consistency of 88.5%. Movistar registered the lowest median multi-server latency in El Salvador at 59 ms. Cable Color recorded the fastest median fixed download speed at 54.91 Mbps, the top median upload speed at 49.87 Mbps, and the lowest median multi-server latency of 42 ms.
  • Guatemala: Claro was the fastest mobile operator in Guatemala with a median download speed of 37.39 Mbps and a median upload speed of 20.43 Mbps. Claro also had the highest Consistency at 86.1%, while also leading the market for 5G performance, with a median 5G download speed of 370.97 Mbps. SpaceX’s Starlink was fastest for median fixed download performance at 56.91 Mbps, while Cable Color was fastest for fixed upload performance at 28.96 Mbps. Cable Color also had the lowest median multi-server latency on fixed broadband at 34 ms.
  • Guyana: There was no winner of fastest median mobile performance in Guyana during Q3 2023, with ENet and Digicel posting median download speeds of 32.48 Mbps and 28.01 Mbps, respectively. ENet recorded the fastest median mobile upload speed at 18.03 Mbps and offered the lowest median multi-server latency at 137 ms. In the fixed broadband market, ENet recorded the fastest median download and upload speeds, of 61.46 Mbps and 39.75 Mbps, respectively.
  • Haiti: Digicel was the fastest mobile operator in Haiti with a median mobile download speed of 13.77 Mbps, a median upload speed of 9.92 Mbps, and Consistency of 67.4%. SpaceX Starlink had the fastest median fixed download speed at 50.18 Mbps. Natcom had the fastest median fixed upload speed at 32.10 Mbps and the lowest median fixed multi-server latency at 41 ms.
  • Honduras: Claro had the fastest median download and upload speeds over mobile at 54.06 Mbps and 15.75 Mbps, respectively. Claro also had the lowest mobile median multi-server latency at 89 ms and highest Consistency at 88.4%. Claro recorded the fastest median fixed broadband download speed of 46.11 Mbps, while TEVISAT had the fastest median upload speed of 21.30 Mbps and lowest median multi-server latency of 32 ms.
  • Jamaica: There was no winner of fastest median mobile download performance in Jamaica during Q3 2023, with Digicel and Flow tied. Digicel recorded the fastest median upload speed of 9.55 Mbps and highest Consistency of 85.8%. Flow had the lowest mobile median multi-server latency at 36 ms. SpaceX Starlink had the fastest median download speed over fixed broadband at 79.85 Mbps.
  • Mexico: Telcel had the fastest median download speed over mobile at 50.81 Mbps, and the operator also delivered the fastest median 5G download speed at 223.06 Mbps. Telcel also had the lowest mobile median multi-server latency at 63 ms and highest Consistency at 87.1%. Totalplay was fastest for fixed broadband with a median download speed of 88.28 Mbps and upload speed of 30.60 Mbps. Totalplay also had the lowest median multi-server latency at 27 ms. Among Mexico’s most populous cities, Monterrey recorded the fastest median download speeds on both mobile and fixed, at 39.47 Mbps and 77.94 Mbps, respectively.
  • Panama: MasMovil was the fastest mobile operator with median download and upload speeds of 23.66 Mbps and 15.49 Mbps, respectively, as well as the highest Consistency of 80.6%. MasMovil was also the fastest fixed network provider, with a median download speed of 147.50 Mbps and a median upload speed of 30.12 Mbps.
  • Peru: Claro was the fastest mobile operator with a median download speed of 22.27 Mbps,and Claro also had the highest mobile Consistency in the market with 80.3%.
  • Trinidad and Tobago: Digicel had the fastest median download speed over mobile at 34.92 Mbps and highest Consistency of 89.4%. Digicel+ had the fastest median fixed broadband download and upload speeds at 114.20 Mbps and 105.21 Mbps, respectively. Digicel+ also had the lowest median multi-server latency at 7 ms, as well as the highest Video Score at 82.35.
  • United States: T-Mobile was the fastest mobile operator with a median download speed of 163.59 Mbps. T-Mobile also had the fastest median 5G download speed at 221.57 Mbps, as well as the lowest 5G multi-server latency of 50 ms. Cox led the market as the fastest fixed broadband provider with a median download speed of 260.09 Mbps, while AT&T Internet recorded the fastest median fixed upload speed of 188.60 Mbps, and Verizon had the lowest median multi-server latency on fixed broadband at 16 ms.
  • Uruguay: Antel was the fastest mobile operator with a median download speed of 182.79 Mbps, and Antel also had the lowest median multi-server latency of 42 ms.
  • Venezuela: Digitel was the fastest mobile operator with a median download speed of 13.53 Mbps and a median upload speed of 6.54 Mbps. Digitel also recorded the highest Consistency in the market, with 66.2%, and the lowest median multi-server latency of 95 ms. Airtek Solutions had the fastest fixed median download speed of 82.79 Mbps, upload speed of 88.09 Mbps, and the lowest median multi-server latency at 7 ms.

Asia

  • Afghanistan: The fastest mobile operator in Afghanistan was Afghan Wireless with a median download speed of 6.38 Mbps. The operator also had the lowest median multi-server latency at 74 ms and the highest Consistency of 52.3% in Q3 2023.
  • Bangladesh: Banglalink was the fastest mobile operator in Bangladesh with a median download speed of 25.03 Mbps in Q3 2023. Banglalink also recorded the highest Consistency of 85.3% and the lowest median multi-server latency of 35ms. DOT Internet was the fastest fixed broadband provider with a median download speed of 90.20 Mbps, while also recording the highest Consistency at 85.6% and the lowest median multi-server latency at 5 ms.
  • Bhutan: There was no statistical winner for fastest mobile download performance during Q3 2023 in Bhutan, with BT and TashiCell both tied.
  • Brunei: There was no statistical winner for fastest mobile download performance during Q3 2023 in Brunei, with DST and Imagine both tied.
  • Cambodia: Cellcard recorded the fastest median mobile download speed at 31.76 Mbps during Q3 2023, while Metfone recorded the highest Consistency at 81.0% and the lowest median multi-server latency at 38 ms. There was no statistical winner among top providers in Cambodia for median fixed download speed, with SINET and MekongNet both tied.
  • China: China Mobile was the fastest mobile operator with a median download speed of 179.81 Mbps, and highest Consistency of 95.6%. China Broadnet recorded the fastest median 5G download speed at 297.59 Mbps. China Unicom was fastest for fixed broadband at 208.59 Mbps. Among China’s most populous cities, Beijing recorded the fastest median mobile download speed of 220.21 Mbps, while Tianjin recorded the fastest median fixed download speed of 284.90 Mbps.
  • Georgia: There was no statistical winner for fastest mobile download performance during Q3 2023 in Georgia, with Geocell and Magti both tied. Geocell recorded the lowest median mobile multi-server latency at 41 ms, while Magti recorded the highest mobile Consistency with 88.0%. MagtiCom had the fastest median fixed download speed at 27.80 Mbps during Q3 2023. It also recorded the highest Consistency, of 66.3%, and the lowest median multi-server latency at 12 ms. Among Georgia’s most populous cities, Gori recorded the fastest median mobile download speed of 39.01 Mbps, while Tbilisi recorded the fastest median fixed download speed of 26.98 Mbps.
  • Indonesia: Telkomsel was the fastest Indonesian mobile operator with a median download speed of 31.04 Mbps. Telkomsel also had the lowest median mobile multi-server latency at 45 ms.
  • Japan: Rakuten Mobile recorded the fastest mobile download and upload speeds during Q3 2023 in Japan, at 46.98 Mbps and 19.34 Mbps, respectively. The operator also recorded the highest Consistency in the market at 90.4%, while SoftBank recorded the lowest median multi-server latency at 44 ms. So-net had the fastest fixed download and upload speeds, at 270.59 Mbps and 213.43 Mbps, respectively, as well as the lowest median multi-server latency over fixed broadband at 9 ms.
  • Malaysia: TIME was the fastest fixed broadband provider in Malaysia with a median download speed of 110.23 Mbps. TIME also recorded the highest Consistency in the market with 88.5% and the lowest multi-server latency at 9 ms.
  • Pakistan: Jazz delivered the fastest median mobile download speed in Pakistan at 20.63 Mbps in Q3 2023 and the highest Consistency of 80.5%. Zong recorded the lowest median mobile multi-server latency of 52 ms. Transworld had the fastest median fixed broadband download speed in Pakistan at 18.91 Mbps and the highest Consistency at 40.1%.
  • Philippines: Smart delivered the fastest median mobile download speed in the Philippines at 35.56 Mbps in Q3 2023.
  • South Korea: SK Telecom recorded the fastest median mobile download and upload speeds at 174.80 Mbps and 17.94 Mbps, respectively, while also recording the highest Consistency in the market at 86.3%. LG U+ had the lowest median mobile multi-server latency in the market at 66 ms. In South Korea’s fixed broadband market, LG U+ delivered the fastest median download and upload speeds at 148.56 Mbps and 96.53 Mbps, respectively. LG U+ also recorded the lowest median multi-server latency of 38 ms.
  • Sri Lanka: SLT-Mobitel delivered the fastest mobile and fixed download speed in Sri Lanka at 21.78 Mbps and 35.70 Mbps respectively in Q3 2023. Dialog had the lowest median mobile multi-server latency at 35 ms, while SLT-Mobitel recorded the lowest fixed broadband multi-server latency at 13 ms and the highest Consistency at 56.4%.
  • Turkey: Turkcell was the fastest mobile operator in Turkey with a median download speed of 57.60 Mbps, and the operator also recorded the highest Consistency of 90.8%. Türk Telekom had the lowest median mobile multi-server latency at 41 ms. TurkNet was fastest for fixed broadband, with a median download speed of 64.31 Mbps. TurkNet also recorded the lowest median fixed multi-server latency at 13 ms, and highest Consistency at 80.6%. Among Turkey’s most populous cities, Istanbul recorded the fastest median download speeds across mobile and fixed, of 41.22 Mbps, and 44.38 Mbps, respectively.
  • Vietnam: Vinaphone had the fastest median mobile download speed in Q3 2023, at 54.74 Mbps. Vinaphone also had the lowest median mobile multi-server latency at 34 ms and the highest Consistency at 94.7%. Viettel was the fastest fixed provider with a median download speed of 109.77 Mbps. Viettel also recorded the lowest median fixed broadband multi-server latency of 7 ms and the highest Consistency at 91.4%.

Europe

  • Albania: There was no statistical winner for fastest mobile download performance during Q3 2023 in Albania, with One Albania and Vodafone tied. One Albania recorded the highest Consistency of 84.5%, while Vodafone recorded the lowest median multi-server latency at 35 ms. Digicom was the fastest fixed broadband provider with a median download speed of 93.98 Mbps, while also recording the highest Consistency at 87.9%. Among Albania’s most populous cities, Elbasan recorded the fastest median mobile download speed of 65.31 Mbps, while Vlorë recorded the fastest median fixed download speed of 56.98 Mbps.
  • Belgium: Proximus recorded the fastest median mobile download speed during Q3 2023, at 88.76 Mbps. Proximus also recorded the highest mobile Consistency in the market at 89.4%. Telenet had the fastest median fixed download speed at 149.77 Mbps, while VOO recorded the highest Consistency at 89.2%. Among Belgium’s most populous cities, Ghent recorded the fastest median mobile download speed of 213.88 Mbps, while Antwerp offered the fastest median fixed download speed of 88.93 Mbps.
  • Denmark: YouSee was the fastest mobile operator in Denmark with a median download speed of 131.88 Mbps in Q3 2023. Hiper was fastest for fixed broadband, with a median download speed of 274.54 Mbps.
  • Estonia: The fastest mobile operator in Estonia was Telia with a median download speed of 89.65 Mbps in Q3 2023. Elisa was the fastest fixed broadband provider, with a median download speed of 97.27 Mbps, while Infonet recorded the lowest median fixed broadband multi-server latency of 5 ms.
  • Finland: DNA had the fastest median mobile download speed at 100.55 Mbps in Q3 2023 and the highest Consistency of 91.9%. Telia recorded the lowest median mobile multi-server latency of 32 ms. Lounea was fastest for fixed broadband with a median download speed of 122.03 Mbps. Lounea also recorded the highest Consistency in the market at 92.3%, as well as the lowest median fixed broadband multi-server latency at 11 ms.
  • Germany: Telekom was the fastest mobile operator in Germany during Q3 2023, with a median download speed of 91.53 Mbps, as well as the top median download speed over 5G at 182.50 Mbps. Telekom also recorded the highest Consistency in the market at 90.7% and the lowest median mobile multi-server latency of 39 ms. Deutsche Glasfaser recorded the fastest fixed broadband performance, with a median download speed at 191.89 Mbps. It also recorded the highest Consistency in the market at 89.8% and the lowest fixed broadband multi-server latency of 14 ms.
  • Latvia: BITĖ was the fastest mobile operator in Latvia during Q3 2023, with a median download speed of 81.00 Mbps and the highest Consistency in the market of 89.3%. LMT recorded the lowest mobile multi-server latency at 27 ms. Balticom was fastest for fixed broadband with a median download speed of 256.37 Mbps. Balticom also had the highest fixed broadband Consistency of 92.5% and the lowest median fixed broadband multi-server latency at 4 ms.
  • Lithuania: Telia was the fastest mobile operator in Lithuania during Q3 2023, with a median download speed of 117.76 Mbps in Q3 2023. Telia also recorded the highest Consistency in the market at 92.8%. Cgates was fastest for fixed broadband with a median download speed at 167.30 Mbps. Cgates also recorded the highest Consistency over fixed broadband in the market at 90.1%.
  • Poland: T-Mobile was the fastest mobile operator in Poland during Q3 2023, with a median download speed of 50.31 Mbps. T-Mobile also recorded the highest Consistency in the market at 86.8%. Plus recorded the fastest 5G performance in the market, with a median 5G download speed of 146.01 Mbps. UPC was the fastest provider for fixed broadband with a median download speed of 228.57 Mbps in Q3 2023. Among Poland’s most populous cities, Łódź recorded the fastest median mobile download speed of 52.92 Mbps, while Wrocław recorded the fastest median fixed download speed of 163.04 Mbps.
  • Switzerland: Salt was the fastest fixed broadband provider in Switzerland, with a median download speed of 384.65 Mbps. Salt also had the highest Consistency in the market at 94.8% and the lowest median multi-server latency over fixed broadband at 8 ms.

Oceania

  • New Zealand: One NZ was the fastest mobile operator in New Zealand during Q3 2023, with a median download speed of 74.20 Mbps. 2degrees led the market with the highest Consistency of 91.0% and the lowest median mobile multi-server latency at 41 ms.

The Speedtest Global Index is your resource to understand how internet connectivity compares around the world and how it’s changing. Check back next month for updated data on country and city rankings, and look for updated Ookla Market Reports with Q4 2023 data in January.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| December 13, 2023

Ookla’s Take on Telco Trends in 2024

The year 2024 is anticipated to be another challenging year as the world continues to struggle with economic downturns, political unrest, and military conflicts. Despite this, digital transformation is making strides in various sectors, leading to greater efficiency, innovation, and the emergence of new business models. There is also a continued focus on sustainability and addressing climate change, as well as enhancing the adaptability and resilience of supply chains. Given this context, we have compiled some predictions for what we can expect in 2024 across a number of themes:

Future Ready Connectivity

5G rollout continues but user satisfaction and profitability miss the mark

The pace of 5G rollout remains robust, reaching 1.4 billion subscriptions globally, according to Ericsson’s latest Mobility Report. However, most of 5G today isn’t ‘true 5G’ as the majority of 5G networks have been deployed in non-standalone (NSA) mode, meaning they rely on a 4G LTE network core. Although 5G performance has shown improvement in 2023, not all consumers are satisfied with it. According to Speedtest Intelligence® Q3 2023 data, the global median 5G download speeds were 7.37 times faster than 4G (203.04 Mbps compared to 27.51 Mbps), and uplink was 2.3 times faster (18.93 Mbps compared to 8.21 Mbps). 

However, 5G latency failed to impress, with global median 5G multi-server latency at 44 ms compared to 52 ms for 4G, showing a mere 1% year-on-year improvement. Telecom operators have invested heavily in 5G infrastructure, but they find it challenging to recover these investments. Without new value-added services that use 5G bandwidth, consumer sentiment looks bleak, with the Net Promoter Score (NPS) for 5G falling in mature markets. The challenge for the 5G industry in the year ahead will be to find ways to monetize 5G beyond Fixed Wireless Access (FWA) use cases and to support investment into standalone (SA) 5G as the industry readies for 5G Advanced ahead of the 6G era. 

Phasing out legacy networks for spectrum efficiency 

As 5G takes center stage, legacy networks such as 2G and 3G will gradually fade away. Similarly, the copper switch-off will continue. As 4G LTE and 5G technologies are much more efficient in terms of spectrum, network operators are phasing out their legacy networks. This move is motivated by freeing up spectrum and refarming it to deliver faster, more advanced, and more efficient networks. In our recent webinar, we shared how operators can use Ookla Cell Analytics™ to identify areas with high dependency on 3G networks, where consumers use older devices, and locations in need of improved 4G coverage. In 2024, operators in Europe and APAC, in particular, will continue to migrate customers away from 3G as they witness a decline in network traffic over 3G and seek to achieve efficiency gains and Capex reduction. 

Private networks steadily carry on

Private mobile networks have become increasingly important for organizations with growing data and security needs as they cater to their specific Industry 4.0 goals. As enterprises of all shapes and sizes increasingly rely on data-intensive applications and IoT devices, legacy networks may struggle to keep up with the growing demand. WiFi and 5G technologies complement each other in modern enterprise networks, with 5G adding a new dynamic to replace legacy network functions where greater flexibility is required. GSA has recognised 1,279 customers deploying private mobile networks in Q3 2023, of which 45% using 5G. .3GPP Release 16 of 5G New Radio (NR) supports a wider set of industrial IoT use cases which should come to the fore in 2024 as more industrial 5G-ready devices that use chipsets based on the Release 16 standards enter the market. Moreover, the industry is already discussing NR Reduced Capability (RedCap), which is specifically designed for devices that do not require the full capabilities of 5G to further enhance cost efficiency and offer precise positioning. Those enterprises that base their networking strategy on problem-solving are well-positioned to meet their objectives no matter the technology they choose. 

Telco Evolution

5G SA is still at the Proof of Technology stage

Although 5G Standalone represents the true potential of 5G, its rollout has been slow due to the extensive investments required and a challenging macroeconomic environment. As of October 2023, only 7% of global mobile network operators (43 operators) in 29 counties have launched 5G SA networks. On the public network side, early network performance data from RootMetrics® indicates that 5G SA outperforms its NSA 5G counterpart across various metrics, including latency and time to start playing video and start the file download. However, speeds remain similar due to identical NR bandwidth. In 2023, the focus was on demonstrating the power of 5G SA, including network slicing, through demos and proof-of-concepts. The crucial task for operators now is to translate these promising developments from controlled environments like laboratories and testing into real-world commercialization. 

Open RAN faces a challenging year ahead

Beyond continued questions on its performance and limited traction beyond greenfield networks, there is growing concern over how open Open RAN will really become. Industry skeptics point to solving interoperability challenges across hardware and software stacks, slowing down its progress and adding to implementation timelines. AT&T has recently outlined a plan where 70% of its wireless network traffic will flow across open-capable platforms by 2026. The company plans to start fully integrated Open RAN sites in collaboration with Ericsson and Fujitsu starting in 2024. AT&T also plans to ramp up its Open RAN deployments from 2025 using technology from multiple suppliers, signifying a move away from closed proprietary systems. This move highlights the fact that, indeed, the industry’s direction of travel continues to be virtualizing network functions as they allow for greater flexibility, scalability, and cost-efficiency in network operations.  

GenAI capturing attention

GenAI, short for Generative AI, like ChatGPT, has seen recently increased acceptance, particularly during 2023. Telecom operators can benefit from using GenAI in various ways, such as optimizing and managing their network without human intervention (zero-touch network management). When implementing GenAI, telecom operators usually follow a phased approach. They start by experimenting with GenAI for internal processes, such as marketing tasks like creating promotional content or analyzing market trends. After successfully implementing and experimenting with internal processes, telecom operators can gradually introduce GenAI into customer-facing functions. For instance, GenAI could automate customer support, offer personalized service recommendations, or manage network aspects based on customer usage patterns. 2024, however, will bring a degree of scrutiny. As the capabilities of Generative AI continue to expand, there will likely be an increase in calls for tighter regulation due to concerns about accuracy and potential harm. Industries, including telecom, must navigate these regulatory challenges and use GenAI responsibly. 

Customer Impact

Cloud gaming market bounces back after a brief hitch

Mobile cloud gaming provides an accessible alternative for casual gamers who cannot afford or do not have access to a dedicated game console. By eliminating the cost barrier, it considerably expands the addressable market for gaming services. It allows for direct monetization and presents opportunities to generate revenue through advertising. Recognizing this potential, Samsung could launch its cloud gaming service in Q1 2024 to reach over 1 billion handset and tablet users worldwide. Netflix also started testing its cloud gaming service in 2023, targeting casual gamers on larger screens with nearly 250 million paying subscribers to its video streaming services in Q3 2023. The adoption of cloud gaming services will stimulate the demand for high-speed and low-latency connectivity at home and on the go. Operators can also leverage their edge computing capabilities and connectivity infrastructure to deliver an immersive and lag-free gaming experience.

Connectivity for All

Satellite technology coming of age

Globally, satellite already plays an important role in providing network backhaul for 2G, 3G, and 4G technologies in rural and remote areas while also connecting a range of enterprise verticals such as logistics. Starlink, which uses Low Earth Orbit (LEO) satellites, has proven that it performs better than GEO satellites and offers a viable alternative in locations where terrestrial networks aren’t present. Despite Qualcomm and Iridium terminating their partnership, the excitement around satellite will continue in 2024 and we anticipate greater terrestrial and non-terrestrial network (NTN) integration. We also expect more partnerships between satellite providers and telecom operators to build a seamless and robust communication infrastructure that can address connectivity challenges in underserved regions. 

Monetizing 5G through FWA

Fixed Wireless Access (FWA) continues to be a poster child for 5G, as it is one of the only ways carriers have found to monetize 5G separately, leading many operators to pursue FWA actively as part of their 5G strategies. According to Ericsson, there are 121 service providers offering FWA services over 5G, representing 50% of all FWA service providers. FWA provides an opportunity for telecom operators to serve rural locations better and offer an alternative for customers dissatisfied with cable or other incumbent broadband providers. Operators leverage FWA as a part of their 5G monetization strategy, and as Verizon put it “It’s simple. It’s plug-in and go. And that resonates with customers”.

Navigating fair share and regulatory horizons 

With the threat landscape and communication networks evolving, governments and regulatory bodies need to keep up with the rapid advancements in telecommunications. The ongoing “fair share” debate centers around how networks are funded and the contributions of different entities toward telecom network costs. The European Union is discussing the contributions of Big Tech companies to the costs of the telecom networks they benefit from, while in the United States, a similar debate centers around net neutrality, financial contributions for network infrastructure, and how to ensure a level playing field for various stakeholders in the telecom space. In 2023, Ookla was actively involved in discussing best practices for ensuring digital transformation and connectivity for all in the APAC region, Central Asia, and Europe. Our data and analysis have shown that regulatory support has been fundamental in promoting the growth of 4G in Africa and informing policy decisions across the Middle East and North Africa. Looking ahead, we will continue to lend a hand in shaping the digital future, offering insights and expertise to foster connectivity, navigate policy decisions, and propel global telecommunications into new and exciting territories. 

Ookla will be at MWC Barcelona 2024 – visit us at our Stand 2I28 in Hall 2 to talk with us about telco trends. In the meantime, if you’re interested to find out more about Ookla Speedtest Intelligence and its wealth of fixed and mobile consumer-initiated data and insights, please get in touch.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| October 22, 2020

ICYMI: Ookla Data and Research from September 2020

Highlights from the Speedtest Global IndexTM

Global-Index-Tweet-Image-Sept-2020
These are the top stories from September 2020:

  • Croatia is back up to 11th place on mobile after a two-month slump.
  • Denmark’s relatively steady increase in fixed broadband speeds over the last 13 months has them ranked seventh.
  • There was no change in the rankings of the top four countries on mobile and the top three on fixed broadband from August.

New Market Analyses

Canada

TELUS showed the fastest Speed Score on mobile during Q3 2020 while Rogers was fastest on fixed broadband. Québec City had the fastest mean mobile download speed while London was fastest for fixed broadband.

Malaysia

Maxis had the fastest Speed Score on mobile during Q1-Q2 2020 while TIME was fastest for fixed broadband. Nusajaya had the fastest mean download speed over mobile while Shah Alam was fastest for fixed broadband.

Taiwan

Chunghwa Telecom showed the highest 4G Availability in Taiwan during Q1-Q2 2020.

Turkey

Turkcell was the fastest mobile provider in Turkey during Q3 2020 while Turksat Kablo was the fastest ISP.

United Kingdom

EE had the fastest Speed Score on mobile during Q3 2020 while Virgin Media was fastest on fixed broadband. Three showed the fastest median download speed on 5G. Cardiff had the fastest mean download speed on mobile while Edinburgh was fastest for fixed broadband. Read our latest article debunking misleading claims in the U.K.

United States

AT&T was the fastest mobile operator in the U.S. during Q3 2020 while Verizon was the fastest fixed broadband ISP. Fort Wayne, Indiana had the fastest mobile download speed on our list and Austin, Texas was the fastest city for fixed broadband.

Articles worth a second look

Announcing Ookla Open Datasets

map
This is your chance to crunch Ookla’s data on global network performance. Use our new open dataset to create a project that illustrates internet performance where you live.

How Georgia is Leveraging Cell Analytics to Enable Virtual Classrooms

classroom
Ookla helped the Georgia Department of Education to find the best locations to deploy school buses with mobile Wi-Fi hotspots to bridge the connectivity gap for remote learning.

Read our latest white paper

How to Improve In-Building Network Performance and Coverage with Crowdsourced Data

buildings
This guide for RAN engineering teams will show you how to use crowdsourced data to analyze in-building network performance and coverage — and how to prioritize the network improvements that have the most impact on your customers.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| September 8, 2021

Despite All Odds, Global Internet Speeds Continue Impressive Increase


“A lot has changed” we wrote in our 2019 global roundup of internet speeds based on the Speedtest Global Index. Little did we know how much was about to change. But two things remain the same: the internet is getting faster and the Speedtest Global Index is still a fantastic resource for tracking improvements on a global and country level (if we do say so ourselves). Today we’re taking a look back at how much internet speeds have increased over the past four years and which countries have seen some of the largest gains.

Mobile download speed jumped 59.5% over the last year globally, fixed broadband up 31.9%

The global mean of download speeds improved over the last 12 months on both mobile and fixed broadband to 55.07 Mbps and 107.50 Mbps, respectively, in July 2021. Mobile saw an increase of 59.5% when comparing July 2020 to July 2021 and fixed broadband saw an increase of 31.9%, according to the Speedtest Global Index.

ookla_global-index_world-speeds_0921-1

Looking further back, mean download speed over mobile was 98.9% faster in July 2021 than in July 2019, 141.4% faster when comparing July 2021 to July 2018, and 194.0% faster when comparing July 2021 to June 2017, the month we began tracking speeds on the Speedtest Global Index. Over the last two years there were only two months when the global average for mobile download speed did not show an upward slope: February and March 2020. Speeds began increasing again in April 2020, but did not recover to pre-February levels until May 2020. This coincides with initial lockdowns due to COVID-19 in many countries.

On fixed broadband, mean download speed was 68.2% faster in July 2021 than in July 2019, 131.3% faster in July 2021 than in July 2018, and 196.1% faster in July 2021 than in June 2017. There was a similar dip in download speed over fixed broadband in March of 2020 as we saw on mobile. The speed increased again in April 2020 but did not recover to a pre-March level until April 2020.

Top 10 rankings are somewhat constant over three years, U.S. and Canada slip off in 2021

There has been surprising parity of which countries continue to occupy the top 10 spots on the Speedtest Global Index in July of each year. However, the lists for mobile and fixed broadband are radically different, with only one country (South Korea) showing up on both lists in 2021.

ookla_fastest-countries_mobile_0921

The United Arab Emirates and South Korea maintain their first and second place rankings for mobile in both 2020 and 2021 and China and Qatar merely flip-flop for third and fourth place. It’s interesting to see Australia and Canada decline in the rankings although their speeds have increased dramatically during the past three years. 5G is shifting mobile rankings where even countries with 5G (which few countries had in 2019) need a strong 5G focus to maintain their presence at the top of the list lest they be outpaced by other countries with larger investments in 5G.

ookla_fastest-countries_fixed_0921

The fixed broadband rankings are more dynamic than those on mobile. Monaco traveled up and down the top 10 from sixth place in 2019 to 10th in 2020 to first place in 2021. Singapore ranked first or second in all three years and Hong Kong (SAR) was in the top four. Romania was solidly in fifth place while South Korea dropped lower in the ranking every year. Chile and Denmark both debuted in the top 10 in 2021 and the United States dropped off the list.

Most of the top 10 countries perform well for fixed and mobile

We were curious to see if countries that made the top 10 in July 2021 for either mobile or fixed broadband were also performing well on the other medium, so we plotted the percentage difference from the global average for mobile download speed against download speed on fixed broadband. Note that the global average increased between 2020 and 2021 and that Liechtenstein and Monaco are not included in this comparison as they did not have sufficient samples to be listed on both axes.

2020/2021 chart of leading country performance again global averages

Most countries that made the top 10 in July 2021 for either mobile or fixed broadband were performing well over the global average for both at that point in time. South Korea and the U.A.E. stood out with mean mobile download speeds that were more than 240% faster than the global average and fixed broadband downloads that were more than 70% faster than the global average. China’s mobile download speed was more than 180% faster than the global average and the country was more than 70% faster than the global average for fixed broadband. Switzerland’s mobile and fixed broadband download speeds were close to 100% faster than the global average.

Chile and Thailand are in a quadrant that shows both had faster than average fixed broadband download speeds, but their mobile download speeds were slower than the global average in July 2021. Australia, Bulgaria, Cyprus and Saudi Arabia were in the opposite quadrant with faster than average mobile speeds and below average fixed broadband speeds.

Comparing the chart for July 2021 to that of July 2020, we saw a wide variety of outcomes. Countries with increases compared to the global average on mobile and fixed broadband included Australia, Cyprus, Denmark, Hong Kong, Romania and the U.A.E. Chile and Norway showed dramatic increases compared to the global average on fixed broadband and declines on mobile. Bulgaria, China, Kuwait, Saudi Arabia and Switzerland increased on mobile but showed little change on fixed. South Korea and Qatar increased on mobile compared to the global average and declined on fixed. Singapore and Thailand declined on both mobile and fixed broadband compared to the global average.

We’re interested to see how global speeds and rankings change over time as individual countries and their providers choose to invest in different technologies. Track your country’s performance using monthly updates on the Speedtest Global Index. Check the Ookla 5G Map for up-to-date information on 5G deployments where you live, and if you want more in-depth analyses, subscribe to Ookla Research.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| February 13, 2023

mmWave Clocks Gigabit Speeds in the U.S. but Lacks Maturity Elsewhere

In this article, we will look at the real-life performance of mmWave in the United States, reflect on its progress so far across the globe, and discuss what the future holds.

Key takeaways

  • mmWave received additional spectrum as part of Release 17, in addition to the spectrum already allocated by Rel-15 and WRC-19. 5G connectivity using mmWave substantially improves 5G performance (increasing theoretical speeds to up to 5 Gbps). At the same time, it comes with a challenge because of its limited range, which can be easily blocked or obscured, necessitating a high degree of network densification, which comes with additional Capex. 
  • After initial enthusiasm, operators’ appetite for the mmWave band spectrum has been lackluster, with only two auctions taking place in 2022. However, we see a renewed interest, which could lead to more spectrum allocations and network launches. 
  • Due to the limited rollout of mmWave 5G networks, the device ecosystem has lagged behind other 5G spectrum bands. While support for mmWave spectrum bands across smartphones is skewed heavily towards the  U.S., an increase in spectrum launches and networks combined with a declining ASP should lead to a growing adoption worldwide. 
  • Ookla® Q4 2022 data from the U.S. shows mmWave is achieving mind blowing speeds — almost 1.6 Gbps median 5G download speed — 26 times faster than the median 5G speed on low-band, almost seven times faster than the C-band, and four times than mid-band. 
  • RootMetrics® tested mmWave performance simulating congested network environments and concluded that even in such conditions, mmWave spectrum could achieve four times faster throughput than mid- and low-band spectrum.

mmWave spectrum allocation and commercialization 

Oftentimes, consumers complain about 5G speeds, sold on the promise of ultra-fast mobile networks. Such speeds can only be delivered utilizing the mmWave spectrum band. Up until and including 4G LTE, operators have been deploying networks in the sub-6 GHz spectrum. It was only with Release 15 that the telecom standards body 3GPP extended the spectrum ranges available for mobile networks. Frequency bands for 5G New Radio (NR) are separated into two frequency ranges: 

  • Frequency Range 1 (FR1) refers to sub-6 GHz frequency bands, traditionally used by previous network generations, which have been further extended to cover potential new spectrum offerings from 410 MHz to 7125 MHz.
  • Frequency Range 2 (FR2) refers to frequencies above 24 GHz.

Chart of mmWave 5G frequency bands

Furthermore, in November 2019, delegates of the World Radiocommunication Conference (WRC-19) identified additional radio frequency bands for IMT-2020 (the name ITU uses for 5G standards). These frequency bands are 24.25-27.5 GHz, 37-43.5 GHz, 45.5-47 GHz, 47.2-48.2, and 66-71 GHz. 3GPP’s recently completed Release 17 has further expanded the mmWave spectrum frequency range from 24.25-52.6 GHz up to 71 GHz, including support for the global 60 GHz unlicensed band.

So far, mmWave spectrum allocation has been lackluster across Europe, following initial enthusiasm in the U.S., Japan, and South Korea. According to Global Mobile Suppliers Association (GSA), 26 countries have licensed mmWave worldwide. In 2022, only two auctions took place in India and Spain in the 26 GHz frequency band. The Indian auction itself was a subject of intense debate and lobbying against its allocation in the 28 GHz band by the satellite providers. The regulator auctioned the 26 GHz band to minimize overlaps and interference issues.

Map of mmWave spectrum auctions worldwide

However, the momentum for mmWave spectrum allocations is growing, especially in Europe. While 14 countries in Europe have licensed mmWave so far, more are planning to do so e.g., Hungary, Austria, and the United Kingdom, which should lead to more deployments and create economies of scale that the mmWave device ecosystem currently lacks. 

Beyond consumers, mmWave can address the needs of enterprise applications that require higher bandwidth and lower latency, such as factory robots or AGVs. For example, Italian manufacturer Exor International partnered with Intel, TIM, and JMA Wireless to build an end-to-end smart factory in Verona to showcase the benefits that Industry 4.0 brings to manufacturing utilizing sub-6 GHz and 26 GHz spectrum. It is worth noting that several regulators have created an encouraging environment for enterprises to deploy their own dedicated networks by allocating spectrum for vertical use across mid- and high-frequency bands. So far, ten countries have set aside mmWave spectrum for enterprises, including Australia, Denmark, Germany, Greece, Japan, Hong Kong, Finland, Sweden, South Korea, and the U.K. Japanese Fujitsu deployed a private 5G network combining 4.7 GHz SA and 28 GHz. 

The growing pains of the mmWave device ecosystem 

The South Korean example offers a cautionary tale regarding 5G mmWave readiness.

In 2018, three operators — SK, KT, and LG U+ — spent 620 billion Won ($435 million) on a five-year license for the 28 GHz spectrum. As part of the license conditions, operators had to deploy 15,000 base stations by the end of 2021. Following an audit by the Ministry of Science and IT (MSIT), KT and LGU+ had their licenses revoked, and SK Telecom was reduced by six months. One key challenge operators pointed to was the need for a mature mmWave devices ecosystem in the market.

Looking at the latest GSA data, this is indeed the case. Across the commercially available 5G devices that GSA has identified spectrum support information, most devices (85.7%) support the sub-6GHz band and only 8.9% mmWave spectrum.

Chart of number of announced 5G devices by spectrum band

However, mmWave device availability differs depending on the geography with smartphone availability heavily skewed to the U.S. For instance, all ‌iPhone 12‌-14 models in the U.S. support both mmWave and sub–6 GHz 5G connectivity; this was not the case in South Korea. Across Android-based smartphones, the story is similar. The Pixel 6 Pro includes mmWave 5G support only in the U.S., Australia, and Japan. There is also a price difference across devices that offer support for mmWave. For example, Google Pixel 6 is available in two versions in the U.S. — an unlocked version with sub-6 GHz 5G for $599 and another with mmWave 5G for $699. The latter is offered via operators such as Verizon and AT&T. The price difference is likely due to the mmWave requirement for specialized radio hardware and antennas. Yet, on average, the price delta between sub-6 GHz and mmWave smartphones is narrowing down to $10- $20, Counterpoint Research shows. 

Furthermore, Counterpoint sees consumer awareness and adoption growing in the U.S. According to its U.S. smartphone users survey, 60% of users checked before purchasing whether a 5G Smartphone has 5G mmWave capability, while 43% of users in the future plan to subscribe to 5G mmWave services and smartphones. Beyond the U.S., Counterpoint sees one billion cumulative 5G mmWave smartphone shipments between 2019 and 2026, with mmWave smartphone penetration reaching 26% by 2026, compared to 13% in 2022.

mmWave supports FWA 

Fixed Wireless Access (FWA) is often considered one of the most successful 5G use cases as we recently pointed out. Some operators leverage mmWave to offer FWA services, for example, in April 2022, US Cellular launched 5G Home Internet using mmWave spectrum (28 GHz and 39 GHz) in partnership with Qualcomm and Inseego across ten cities. In Italy, Fastweb collaborated with Qualcomm to commercialize 5G SA mmWave services in March 2022, following a partnership to deliver 5G FWA to 400 cities. Vendors are vying to address this opportunity too. Recently, Mavenir launched an FWA solution that supports massive MIMO and 5G mmWave for 4G, 5G NSA, and 5G SA deployments. This FWA platform has been deployed by several customers, such as 360 Communications, RINA Wireless, Triangle Communications in the U.S., and Quickline in the U.K. 

mmWave delivers on the promise of gigabit speeds 

The U.S. is a global leader in using mmWave spectrum, with AT&T, T-Mobile, and Verizon using mmWave to offer mobile service, while US Cellular deploys it for FWA. Speedtest Intelligence® data shows that 5G connectivity using mmWave can reach staggering speeds of up to 1.6 Gbps. Comparing 5G performance across spectrum bands across mobile operators in the U.S. used for 5G services low-, mid-, C-band, and high-band (mmWave) it is clear that mmWave delivers superior performance. Our data shows that users on 5G mmWave achieved speeds that are 4.29 times faster than mid-band, 6.86 times faster than C-band, and a staggering 26.1 times faster than a low band.

Chart of median 5G download speed by spectrum band in the US

Due to its high throughput, mmWave is particularly useful for streaming and gaming. For example, at CES 2023, Razer unveiled its new Razer Edge, the first Android handheld gaming tablet on the market. The device can play games locally on the device or stream them remotely via 5G. The Razer Edge 5G became available from Verizon on January 26. 

Mmwave also offers the advantage of lower latency — anything over 20 ms will give gamers a headache, according to Qualcomm

mmWave helps with network congestion too 

Speaking at the Citi 2023 Communications, Media & Entertainment conference, Kyle Malady — Verizon’s Executive VP, President of Global Networks & Technology, noted that the operator has deployed over 40,000 mmWave nodes, which support its 5G services in dense, urban environments. He also stated, “And now that millimeter wave technology turns into a tool for RF engineers to use in hotspots that they have and C-Band.” 

A RootMetrics study supports this, based on several tests conducted in December 2021 to simulate the performance of the 5G spectrum in a congested environment. While, unsurprisingly, the results showed speeds in congested environments were slower on all bands than when congestion wasn’t present, there was a difference when it came to bands in use: mmWave 5G delivered a median download speed of 231.40 Mbps, which was over four times faster than the speeds recorded on either mid-band or low-band 5G, both of which were below 50 Mbps (44.80 Mbps on mid-band and 49.50 Mbps on low-band). To put mmWave’s capacity boost in a different perspective, its speed of 231.40 Mbps with congestion was nearly as fast as the 256.80 Mbps recorded on mid-band 5G without congestion. RootMetrics’ study showed that mmWave provides speeds 4-5 times faster than those of mid- and low-band in congested circumstances, delivering on its promise of providing greater capacity and faster speeds under heavy network load. 

Chart of comparison of throughput by band

Millimeter wave also lends additional capacity in dense areas such as stadiums. Poor performance during events such as concerts stems from the networks needing to deal with extra demand and becoming congested. Constraints on the spectrum allocated to 5G today can impact performance more in places like stadiums than in other areas because many users are concentrated in a small space and share the same limited spectrum. To illustrate how mmWave enables better network performance, we can look to Ookla Wind® walk testing data, which can show the benefits of mmWave in terms of 5G bandwidth. Since each carrier is 100 MHz wide, a test showed that a stadium used four carriers aggregated 80% of the time, which resulted in 400 MHz of 5G bandwidth. In turn, this helped to achieve higher 5G capacity and lower latency. 

Illustration of 80% samples, four Carrier Aggregation is being used on mmWave

Another benefit of mmWave that the Wind test showed is that with the mmWave 5G NSA network, most of the user data traffic is carried by mmWave spectrum only (contrary to other 5G bands in NSA). This reduces the load on the LTE network. This, in turn, allows legacy users with non-5G capable devices to use an LTE network that is less congested because it doesn’t have to support 5G devices as well. 

We will examine the relationship between spectrum and 5G performance in future articles. Subscribe to Ookla Research to stay up to date on our analyses. 

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| February 16, 2023

Spectrum: An Essential Ingredient to Ensure Good 5G Performance

We have recently written about 5G performance at length, ranked the countries, looked at operators’ 5G strategies, and even commented on consumers’ perception of 5G performance. Most recently, we commented on the state of the worldwide 5G in 2022 and the fastest 5G mobile devices. This article will examine the relationship between spectrum and 5G performance.

Key takeaways:

  • Based on Speedtest Intelligence® data, we can see a significant variance between countries in median 5G speed, with four broad clusters of 5G performance emerging: 5G Leaders, High Performers, Improvers, and 5G Outliers. 
  • 5G performance depends heavily on the operator’s 5G spectrum holding.
  • The larger the allocation of the C-band spectrum, the faster the 5G download speed, with the contiguous spectrum enhancing performance further. 
  • Operators with access to 100 MHz of contiguous spectrum, e.g., in the U.A.E. and South Korea, led the 5G global ranking in Q4 2022 with a median download speed of 516.15 Mbps and 511.70 Mbps, respectively.
  • Access to low-band spectrum is just one factor that impacts 5G Availability. 

Four tiers of 5G performance 

Looking at market-level Speedtest Intelligence data, we can see significant variance in median 5G download speeds between the 52 countries we analyzed. We identified four broad clusters of 5G performance as measured by median 5G download speed.

chart of 5g performance clusers basd on median 5g download speed across a sample of countries5G Leaders: > 300 Mbps

These markets are the 5G pioneers, being among the first to launch 5G services, and are continually pushing the boundaries of 5G performance with median download speeds typically greater than 300 Mbps. High-performant 5G markets have allocated substantial amounts of spectrum for 5G use, particularly with wide allocations in the coveted C-band, and have assigned and, in some cases, begun limited use of mmWave spectrum. In some cases, we see a trade-off between 5G performance and 5G Availability (the proportion of time users with 5G capable devices spend connected to 5G networks).

5G High Performers: 200 – 300 Mbps

These markets share many of the characteristics of 5G leaders, having made an adequate spectrum allocation for 5G use and fostered competition between operators, which has helped spur network investment. However, they lag behind 5G Leaders based on their level of network densification. They typically use Dynamic Spectrum Sharing (DSS), which allows operators to share spectrum between network generations, but it can weigh on performance. Median 5G download performance in these markets typically ranges from 200 Mbps to 300 Mbps. We don’t generally see as much of a trade-off between performance and 5G Availability in these markets. 

5G Improvers: < 200 Mbps

These markets typically have limited C-band availability or a regulatory environment promoting strong price competition, with operator investment constrained. As a result,  median 5G download speeds are between 100- 200 Mbps in these markets. In some cases — for example, in the U.S. and U.K., we see 5G spectrum allocations (based on spectrum currently in use) giving a significant advantage to one player in the market, which has then sought to capitalize on this through aggressive 5G network deployment. Furthermore, with the exception of the U.S., which had a 5G Availability of 56.0% in Q4 2022, 5G Improvers all have 5G Availability in the low double digits, ranging from 13.5% in Japan to 19.2% in Germany. 

5G Outliers

Only in a few markets did 5G performance drop below 100 Mbps. Polish performance can be explained by the lack of a dedicated 5G spectrum; Polkomtel trading under the Plus brand, utilizing 50 MHz of spectrum in the 2.6 GHz band, and all other operators deploying 5G using DSS in the 2.1 GHz spectrum band. Spain, on the other hand, has assigned spectrum across all three bands, with C-band blocks ranging from 80MHz (MasMovil) to 110 MHz (Orange), and most recently, awarded mmWave too. However, operators focus on meeting coverage obligations that rely heavily on the 700 MHz band. For example, Movistar’s 5G network reached a total of 1,719 municipalities at the end of 2022, equivalent to 83% of the population. 

Fast 5G and good 5G Availability don’t always go hand in hand  

chart of medan 5g and availability in select markets

Using Speedtest Intelligence data, we examined a relationship between the country’s 5G median download speed and 5G Availability. And for the most part, there isn’t one. Fast networks don’t immediately come with high 5G Availability. For example, the U.A.E. and South Korea have topped our ranking in terms of the fastest median download speed over 5G at 549.70 Mbps and 496.63 Mbps, respectively, during Q4 2022. Yet, when it comes to 5G Availability, the U.S. came first in the ranking at 56.0% in Q4 2022, South Korea’s 5G Availability stood at 35.1%, while the U.A.E recorded a 5G Availability of 7.7% in Q4 2022. 

All eyes on spectrum

The key to understanding 5G is understanding operators’ 5G spectrum holding. There are two key considerations to keep in mind when discussing the spectrum for 5G: speed performance and geographical coverage. Regulators assign 5G spectrum across three spectrum ranges: low, mid (lower mid-band and upper/C-band), and high (mmWave).

Low-band (sub-1GHz) spectrum can travel farther, cover a greater geographical region, and provide deeper penetration within buildings, given its good propagation characteristics. But, the low band spectrum cannot deliver “true” 5G speeds, peaking at 100 Mbps median download speed. Another challenge is that these frequency bands are in high demand and in low supply, and in some countries, still used for analog television. 

Mid-band spectrum (1-6 GHz spectrum) is the so-called “sweet spot” for 5G, especially the upper mid-band (C-band), which offers the best of both worlds in terms of coverage and capacity.

Existing networks such as 2G, 3G, and 4G already use the lower mid-band. This spectrum band has been the 4G data traffic capacity layer, often used in Frequency Division Duplex (FDD) mode. FDD is a technique that uses separate frequency bands at the transmitter and receiver sides. For example, the U.S. and China used the 2.6 GHz spectrum band in Time Division Duplex (TDD) mode to drive their 5G deployment. Most counties will use TDD for 5G network rollout. This means that the 5G base station and end-user device use the same channel to transmit simultaneously, potentially creating interference issues while allowing more flexibility. Furthermore, this spectrum band will grow in importance as legacy networks are retired and spectrum refarmed.

The upper mid-band, especially 3.3 GHz to 3.8 GHz (otherwise known as C-band), offers a good combination of propagation and capacity. 3GPP standards currently support a 100 MHz wide channel and a maximum bandwidth of 400 MHz in carrier aggregation mode.

The high band, also called the millimeter wave (mmWave), spectrum can deliver super-fast speeds (thinking gigabits) but has limited range. Recently we published an article looking at the mmWave performance and recent developments.

Using Speedtest Intelligence background data, we can gain insights into which spectrum bands operators use for 5G. 

chart of spectrum band distribution

  • High band (mmWave) accounted for less than 1% of the scans in four countries: Japan, U.S., Qatar, and Australia.
  • Most countries used the mid-band spectrum.
    • C-band spectrum is used by all countries that have allocated it (21 out of 23 countries), with a notable exception of the Netherlands and Poland, which will finally auction the 3.5 GHz spectrum, set to take place in the summer of 2023. 
    • All countries we have analyzed, bar South Korea, use lower mid-band partially due to operators switching off their legacy networks (2G/3G) and refarming their existing spectrum holdings to support 5G networks rollout.
  • Low band was used by 78% of analyzed countries (18 out of 23) across our sample. 

Addressing spectral challenges via DSS and CA comes at a cost

The ITU minimum technical requirements to meet 5G performance requirements identify at least 100 MHz channel per operator and up to 1 GHz per operator in mmWave bands. This, however, is only sometimes the case. We can see imbalances in terms of operators’ performance within a country, which can be partially explained by having larger spectral resources. For example, Three UK benefited from having the largest, dedicated 5G spectrum — 140 MHz of frequency across several 5G spectrum bands, including a 100 MHz block of continuous spectrum in the 3.3-3.8 GHz band, which positions it well in terms of median download speeds compared to other U.K. operators.

In the absence of a dedicated 5G spectrum or to supplement the existing spectrum, operators can use two technologies to aid their 5G deployment: Dynamic Spectrum Sharing (DSS) and Carrier Aggregation (CA). DSS enables operators to allocate spectrum flexibly across low-, mid-, and high-bands and switch between LTE and 5G New Radio depending on network demand. However, there is a downside to that in terms of 5G performance. For example, in Poland, apart from Plus, all other operators deployed 5G using DSS in the 2.1 GHz spectrum band, which can partially explain why they have lower speeds.

Conversely, CA enables operators to use two or more bands together, integrating them as one big block to deploy 5G. This allows for the aggregation of non-contiguous spectrum blocks, but it impacts performance by introducing latency and signaling overhead. 

Access to low-band spectrum has a positive impact on 5G Availability, but it is not the only factor at play

chart of 5g availability and the use of low-band spectrum

Ookla® data indicates that 5G coverage, which is often enabled by having access to a dedicated low-band spectrum (600 – 900 MHz), is just one part of the puzzle when it comes to 5G Availability. Low-band (700 MHz) spectrum, initially used for LTE, is now allocated to 5G because it allows extended coverage. According to the GSA, the 700 MHz spectrum band is particularly precious. GSA’s data shows that spectrum at 700 MHz has generated an average of $0.309/MHz/pop in assignments and auctions since 2015, significantly above the average price for C-band. For example, India’s highly anticipated 5G spectrum auction garnered $0.380MH/pop for 700 MHz compared to $0.031/MHz/pop for C-band. 

Qatar, Saudi Arabia, South Korea, and the U.A.E. don’t have any 5G devices using low-band spectrum simply because there has been no spectrum assigned in this band to 5G services. During the initial 5G auction in 2016, South Korea’s 700 MHz spectrum remained unsold. 

Other essential aspects driving 5G Availability are the affordability and availability of 5G-capable smartphones, 5G tariffs, and end-user demand. Case in point, despite the lack of low-band spectrum, South Korea reached a 5G Availability of 35.1% in Q4 2022, driven by customer adoption and 5G network densification. According to the Ministry of Science and ICT, in November 2022, there were 27.5 million 5G subscriptions in South Korea, equivalent to 36% of all mobile subscriptions. According to its Communication Agency, there are 215,000 5G base stations, which translates into 319 people per 5G base station, nearly seven times more than the EU and 13 times more than the U.S.

A country’s geography impacts 5G coverage too. For example, in addition to having access to low band spectrum, the Netherlands benefits from being flatter and more densely populated, resulting in a greater ability to expand 5G coverage. 

Another factor at play is the spectrum license conditions that stipulate coverage requirements, for instance, as part of the 700MHz licenses in the Netherlands, there is a minimum speed of 8 Mbps in 98% of the cases in each municipality of the country in 2022.

While the relationship between low-band spectrum and 5G Availability is not a direct one, we wanted to investigate whether there is a link between the median 5G download speed and the C-band spectrum. 

Larger the share of the C-Band spectrum, the faster the 5G download speed

chart of 5g download speed and the use of c-band spectrum

Our analysis found that access to C-band spectrum typically translates into a faster median 5G download speed. Unsurprisingly, operators are keen to deploy 5G services using C-band spectrum. According to GSA, since the end of 2015, 54 countries have auctioned, assigned, or renewed licenses for C-band spectrum. 

All eyes on 5G Leaders

Countries where operators solely rely on the mid-band spectrum for 5G, and where 5G services have been available for more than 13 quarters have achieved over 300 Mbps median download speed in Q4 2022. Bulgaria is an exception, having launched services just over two years ago. We can also conclude that operators’ overall spectrum holding and whether they have access to a contiguous spectrum matters, too. Contiguous spectrum helps achieve faster speeds, lower latency, and improved spectral efficiency. 

U.A.E.: Emirati operators – Etisalat and Du –  use two carrier spectrum in the 3.5 GHz and 2.5 GHz frequency range, each carrier at 100 MHz, to establish a 5G network. This results in speeds exceeding 500 Mbps. The U.A.E. had a median 5G download speed of 511.70 Mbps in Q4 2022. 

South Korea: KT and SKT bought a 100 MHz channel each in 2018. In July 2022, LG+ secured an additional 20 MHz C-band spectrum, bringing its total spectrum holding to 100 MHz. Alongside the 5G spectrum auction, the government outlined the rollout milestones for the operators’ 3.5 GHz rollout: 22,500 base stations by the end of 2021, 45,000 by the end of 2023, and 150,000 at completion. Thanks to that, South Korea has the most base stations per population. South Korea is one of the early adopters of 5G, having commercialized 5G in 2019 and over a third of all mobile subscriptions on 5G. One of the reasons behind South Korea’s fast-paced 5G adoption is the support from the government, which adopted the 2021 action plan for the “Digital New Deal” to support 5G development and a wider digital transformation. 

Qatar: Qatar, clocking a median 5G download speed of 462.15 Mbps and 5G Availability of 50.7% in Q4 2022, delivers the best of the worlds — good speeds and 5G Availability. In November 2022, Qatar’s Communications Regulatory Authority (CRA) amended the mobile licenses held by Vodafone Qatar and Ooredoo Qatar in early 2019, authorizing each operator to utilize 100 MHz of C-band spectrum and committing them to roll out commercial 5G networks before the end of 2020 in all densely populated areas. Operators’ heavy investment into their network to achieve near-universal service coverage and incentives to migrate users to 5G networks has paid off. We have closely monitored 5G performance during the recent World Cup. Not only did Qatari 5G networks manage to withstand the additional network load that World Cap brought, but it has also improved in performance, with the median 5G download performance hitting 472.13 Mbps in November 2022. 

Saudi Arabia: Operators in the KSA have access to more than 1000 MHz of licensed spectrum for IMT use in the low- and mid-band ranges. Saudi regulator – CST (Communication, Space and Technology Commission) – championed data-driven, evidence-based policy decisions to enable a 5G rollout by conducting analysis of spectrum usage, the performance of various bands, and existing network infrastructure to see where investments had been made within certain bands (e.g., extra capacity in specific bands in urban areas and coverage of rural areas using adequate bands). If you would like to find out more, read this case study

Bulgaria: In April 2021, Vivacom Bulgaria won 100 MHz in the 3.7-3.8 GHz band for BGN4.6 million (€2.35 million). Vivacom utilizes DSS, combining frequencies in 1.8, 2.1, and 3.6 GHz bands for 5G. A1 Bulgaria, on the other hand, uses a dedicated 100 MHz band.

We will continue to monitor 5G performance across the world and investigate the factors that impact 5G performance. If you want to learn more about 5G performance, head to Ookla ResearchTM and subscribe to our newsletter to stay up to date with our latest analyses. 

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| June 13, 2023

Collaboration is Key to Unlock Digital Transformation: A Reflection on M360 Eurasia

Ookla® recently participated in the M360 Eurasia event held in Baku, Azerbaijan, on May 16-17. The conference brought together various players in the telecom industry to discuss important topics such as digital resilience, building stronger customer relationships, and the future of infrastructure, including 5G, IoT, AI, machine learning, fintech, and cybersecurity. The event also emphasized the importance of partnerships, and as such, Ookla shared its perspective on the progress of regional networks and customer experience.

Key takeaways 

  • Digital transformation imperative. Addressing the digital divide, fostering digital resilience, and improving the quality of connectivity are critical priorities in Central Asia’s digital transformation journey.
  • Partnerships are key. Collaboration among stakeholders, including mobile operators, is crucial to overcome challenges and ensure inclusive and reliable digital access for all.
  • AI in customer experience. Leveraging technologies like AI, cloud computing, and biometrics to enhance digital services, improve customer experiences, and promote innovation will be vital to building stronger customer connections. 
  • Early days for 5G. Although 5G is still in its early stages in the region, there is a need for both the government and private sector to collaborate and prioritize the deployment of 5G technology. 

The digital transformation is no longer just an option

As Central Asian countries continue to embrace digital transformation, it’s becoming clear that partnerships are critical to closing the digital divide. Despite network coverage expansion, mobile internet adoption has yet to keep up, resulting in almost 50 million unconnected people in the region, per the latest GSMA Intelligence report. 

Deputy Secretary General of the International Telecommunication Union (ITU) Tomas Lamanauskas highlighted the importance of digital resilience: “The coronavirus pandemic (COVID-19) has changed the way people live, increasing their access to online resources. After the pandemic, the use of computers by people has increased by 60%.” To ensure digital resistance building a robust and flexible digital infrastructure, implementing adequate security measures, and developing a culture of adaptability and innovation are paramount.

During her opening keynote, Azercell CEO Zarina Zeynalova stressed the importance of mobile operators’ role in enabling digital resilience. She also emphasized the need for investing in new security systems and upskilling efforts. Ms. Zeynalova highlighted, “As the providers of mobile connectivity and communication services, we are at the forefront of the complex digital ecosystem and have a unique perspective on opportunities as well as first-hand insight into the challenges of the rapidly evolving landscape.”

The quality of connectivity also matters. Across Central Asia, where close to half of the population lives in rural areas, it is crucial to make sure that those communities are not left behind when it comes to fast and reliable internet. The latest data from Speedtest Global Index™ shows that there is still room for improvement in the rankings of the “stans.” However, it is encouraging to see that their mobile rankings are on the rise. In Central Asia, where fixed-line broadband and mobile access are limited, access to reliable and high-quality mobile networks is critical; mobile technology is a key factor in digital inclusion and supports economic growth through mobile banking and remote education, among other things. 

Chart of Central Asia Mobile Performance and Ranking

Partnerships are crucial to spurring the digital transformation 

During the panel discussion titled, “Building Stronger Customer Connections: Partnerships in a Mobile-First World,” participants highlighted how digital has become the new normal. One of the speakers, Polina Chernikova, Head of Android Partnerships, The Commonwealth of Independent States (CIS), Google, explained how Google has always been a pioneer in digital innovation by developing platforms such as Android, Play, and Chrome, while providing cloud services to help businesses build better solutions. Additionally, Google supports telco partners in their digital transformation journey by assisting them in getting more smartphones on their networks. One notable example is the development and launch of a Device Locking Solution by Android, which has enabled operators to offer attractive installment plans. 

With the rapid growth and changes in the digital world, many businesses and organizations are adopting cloud-based solutions to enhance their digital projects and streamline their operations. The Chairman of the Board of Directors at Azintelecom, Elkhan Azizov, highlighted the significance of dependable and secure cloud services in supporting digital transformation efforts.

Image of the panel including Sylwia Kechiche at M360

AI will shape the future of customer experience

Leveraging technologies like AI, cloud computing, and biometrics to enhance digital services, improve customer experiences, and promote innovation will be vital to building stronger customer connections. 

During his keynote speech, George Held, the AdTech CEO of VEON, discussed the company’s Digital Operator (DO1440) strategy that aims to reduce customer churn and increase loyalty by offering digital products and bundles. Mr. Held emphasized that “As telcos, we have more direct access to our customers than global tech. We can target customers with what they need when they need it and on the right device.” 

VEON’s strategy is focused on creating locally relevant digital products and services, such as Beeline Kazakhstan’s AI linguistic model called Kaz-RoBERTA-conversational, or BeeBERT for short, which enhances the customer experience and promotes the development of AI-based solutions in the Kazakh language.

Google has been utilizing AI for over seven years to improve its products and make them more helpful to users. With its deep understanding of information and Generative AI capabilities, Google is transforming Search and all its products. Ms. Chernikova emphasized the importance of the developer community to unlock the vast opportunities ahead: “No one company can do this alone. Our developer community will be key to unlocking the enormous opportunities ahead”.

According to Mr. Azizov of Azintelecom, the company’s digital platform SIMA utilizes AI, cloud, and face recognition technologies through partnerships. SIMA has successfully digitalized processes in the country with its biometric-based mobile application for digital signature, which has been downloaded 400,000 times. Additionally, operators can now provide their customers with eSIM online and faster than ever due to the biometrical authentication possible with SIMA.

Still early days for 5G 

Although 5G is still in its early stages in the region, there is a need for both the government and private sector to collaborate and prioritize the deployment of 5G technology. Mobile operators started to deploy and test 5G networks in 2020, although with limited geographic reach across Azerbaijan, Kazakhstan, Kyrgyzstan, Tajikistan, and Uzbekistan. Companies across the region are working towards expanding 5G coverage, making devices more affordable, and optimizing network capabilities to make 5G more accessible and beneficial.

At the end of 2022, Kcell, which operates under two brands, Kcell and Activ, acquired 5G frequencies in the C-band. Aibek Nurkadyr, Strategic Development Director at Kcell, revealed that over 11% of devices using the mass-market Activ brand and 30% across the premium Kcell brand are connected to the 5G network. This shows that Kcell is making progress in expanding its 5G service, but the operator must continue to increase its 5G user base and deliver 5G use cases.

Google is also working to make affordable 5G devices a reality by collaborating with OEMs and SOCs. Additionally, Google is partnering with operators to enable traffic differentiation and improve network utilization through 5G slicing. 

Overall, the event emphasized the importance of digital transformation, partnerships, and AI in shaping the future of the telecom ecosystem. The focus is on improving customer experience, digital resilience, and bridging the digital divide, all of which rely on reliable mobile networks. We will keep a close eye on 5G and network development across Central Asia going forward. In the meantime, if you want to learn more, subscribe to Ookla Research™ to be the first to read our analyses.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| January 31, 2022

Ookla Data Hints C-Band Could Change Who’s Going to be Fastest in the U.S.

We recently covered how necessary the addition of C-band spectrum to the 5G strategies of Verizon Wireless and AT&T is for increased performance. We now have data from Speedtest Intelligence® to show exactly how much C-band has already affected 5G performance in the week following launch on January 19 and how that might impact our Ookla Market Report™ rankings next quarter.

U.S. mobile 5G download speeds increased 13% week over week

We saw a week-over-week increase in median 5G download speed of 13% when looking at all operators combined. AT&T and T-Mobile both had slight increases (1%) in median download speed over 5G for all operators when comparing the seven days starting January 12, 2022 to the week of January 19, 2022, with AT&T rising from 68.43 Mbps to 70.46 Mbps and T-Mobile increasing from 181.99 Mbps to 187.11 Mbps. This coincides with AT&T’s very selective rollout of C-band in eight markets and the fact that T-Mobile did not add new spectrum on January 19, though they did launch their 5G carrier aggregation that same day.

Verizon Wireless saw the greatest performance gain of 50% after the C-band rollout, from 76.51 Mbps during the week starting January 19 to 116.29 Mbps during the week of January 19. This massive improvement in speed shows the power of Verizon’s widespread deployment of C-band spectrum and C-band’s ability to deliver fast speeds. We also saw a large increase in testing for customers across the board, but especially Verizon customers who could have seen an ultra wide band icon show up on their phone for the first time after the launch.

This spike in testing is one reason we usually report on at least one quarter of data. However, if the trend in increased speed continues, Verizon Wireless could challenge T-Mobile for fastest download speed in our next Speedtest Global Index Market Analysis.

C-band’s effect on speeds differed across five cities

We also examined week-over-week performance in five of the cities where both Verizon and AT&T deployed C-band: Austin, Texas; Chicago, Illinois; Fort Worth, Texas; Houston, Texas; and Jacksonville, Florida. AT&T saw a 12% increase in median download speed over 5G in Austin, and Verizon Wireless saw statistically significant increases in Fort Worth (21%) and Jacksonville (28%). All other operator speeds over 5G were relatively flat in other listed locations with the exception of Houston where Verizon Wireless showed a dip from a high the prior week.

This could upset the market by the time of our next report

As mentioned above, if Verizon continues to capitalize on their C-band rollout and add additional deployments, we could well see an upset in the U.S. market rankings by the time of our next Speedtest Global Index Market Analysis. There may be additional upsets to come, because while AT&T saw a marginal impact on its initial C-Band launch, their [strategy to install C-band in tandem with recently acquired 3.45-3.55GHz frequency](https://www.fiercewireless.com/5g/att-plans-deploy-345-ghz-c-band-one-climb-tower-strategy) could revolutionize AT&T’s speeds in the second half of the year. Subscribe to Ookla Research™ to get the latest analyses delivered directly to your inbox.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.