| February 10, 2022

How Leading Operators Prepare for High-Profile Stadium Events Like Sunday’s Big Game

Football fans are excited to cheer on their team at the Big Game in Los Angeles this weekend. They will also undoubtedly stream and share the experience with friends, family, and coworkers from their mobile devices. Operators are ready, having invested heavily to make the mobile experience as seamless as possible. Competitive insights from Ookla® Wind® help ensure their network is ready to show off their latest 5G spectrum, and deliver blazing fast speeds to the crowd. While we can’t share the results of game day live walk tests and real-time network benchmarking, we have a glimpse into what goes into optimizing for an event of this scale.

Wind has a long history of benchmarking the most challenging large stadium events

Network operators spend weeks and even months preparing for large stadium events because an outage, dead zone, or network congestion could become a high-profile publicity disaster. That’s why for the past nine years, the Wind team has helped network operators prepare and optimize their networks with multi-week preparatory engagements, including benchmark and optimization venue testing, live day-of RF command center support, and real-time analysis dashboards to make sure everything goes just right and any unforeseen problems are caught early and fixed.

Wind data previews what fans can expect from mobile networks on Sunday

The Wind team has already walk-tested inside and outside SoFi Stadium in Los Angeles multiple times with our handset-based Android Wind app starting weeks ahead of the big game to benchmark operator performance. We can’t reveal which operator has the best setup, but we can share anonymized data to show how operators perform in various locations through the upper concourse, between the 400-level and 500-level sections, for 4G LTE and 5G RSRP by provider, overall signal strength (RSRP) and signal quality (RSRQ) by provider over time, download and upload throughputs over time, as well as more technical 4G LTE and 5G data for carrier aggregation and modulation data.

The GIF above shows 4G LTE signal strength (RSRP) for operators during our walk test with red showing a weak RSRP signal strength and green and blue showing stronger RSRP signals. As you can see, the anonymized data for Operator A shows strong 4G LTE signals throughout the stadium, with strong signals in the north and south of the of the stadium and four areas of red, weak RSRP signals abutting the VIP boxes on both the east and west sides of the stadium. Operator B has a similar map, though Operator B has narrow bands of strong signal and weak signal overlapping on the south side of the stadium. Operator C had strong signals in the north and east of the stadium, but lower 4G LTE signal strength in the southwest corner with few areas having RSRP signals over -80 dBm.

Strong 5G RSRP signal was harder to find in SoFi stadium during our walk test. Operator A had pervasive weaker signals throughout, though only a few areas of very low RSRP strength in the north and south of the maps. Operator B had concentrated areas of stronger 5G RSRP signal strength near the north and south wind tunnel openings of SoFi’s sleek stadium design, though much weaker signals in the east and west of the map, and some veritable 5G dead zones near for VIP ticket holders to the west. Operator C had a concentrated strong area in the south of the map opposite YouTube Theater, though overall had weaker signals.

When viewing the walk test results over time, the overall average data shows similar signal strength (RSRP) between providers, though Operator A averaged a slightly higher signal strength (RSRP) over 4G LTE and 5G than the other operators.

Signal quality (RSRQ) showed more parity between operators on both 4G LTE and 5G as you can see above.

In addition to RF KPIs, the Wind walk test uses Speedtest Powered™ to measure where download and upload speeds peak and slow down throughout the stadium over time, both before and during the game. The above chart shows each provider’s download and upload speeds over the course of the walk test before the game, with each provider achieving a maximum download speed of over 1.70 Gbps, and average download speeds clocking in at 322 Mbps for Operator C, 706 Mbps for Operator B, and a blazing fast 914 Mbps for Operator C. Operator C also achieved maximum download speeds over 2.70 Gbps and upload speeds over 200 Mbps — much faster than its competitors.

The Wind walk test performed during the game showed what congestion can do to a network and why consistent monitoring is so important. The above chart shows every operator’s average download and upload speeds roughly halved during our in-game walk test compared to the pre-game walk test. Operator C achieved an average download speed of 76 Mbps, Operator B at 282 Mbps, and Operator A still had the fastest average download speed at 579 Mbps.

Wind goes beyond basic signal RSRP and RSRQ data

Wind expands beyond basic signal strength (RSRP) and signal quality (RSRQ) RF data as well. For example, we can see the amount of time above that carrier aggregation is utilized on each network and how many component carriers were aggregated. Additionally, we can see the utilization of various modulation types, with higher modulation schemes like QAM256 delivering more bits per unit of spectrum. Carrier aggregation with a large number of carriers and high modulation schemes can dramatically boost data speeds. 

These charts indicate how modulation scheme varies with signal strength (RSRP) and signal quality (RSRQ). The darker the shaded colors, the more data points were collected. Since the darker shaded band is concentrated towards QPSK for 4G LTE, it is apparent that QPSK seems to be the most commonly used modulation scheme across all three operators. One would expect more prevalence of higher order modulations, which contributes to higher throughput, when the signal strength and quality get better (right side of the X-axis).

The Wind team provides real-time insights and support

Traditionally, walk and drive testing can take 24-48 hours to process data, but Wind delivers instant results to help RF engineers make adjustments in real time to make everyone’s game day as great as possible. In a few days, Wind engineers will be part of network command centers with our team providing live, dynamic benchmarking reports using our Wind cloud-based analytics Live-Stream Report™ dashboard throughout the game. Our live competitive analyses will help operator RF engineers optimize their network by looking at real-time RF KPIs and Speedtest Powered data, and allow operators to see how other networks are performing during our live walk test. 

Wind Live-Stream Report™ at SoFi Stadium

Ookla® Wind® | January 30, 2022

The video above shows a short clip of the live Wind walk test from the semi-final game in Los Angeles on January 30, with green showing strong RSRP signal strength and red showing weaker RSRP on the map, and the refreshing blue and purple ribbon on the top left of Wind’s Android live edge reporting representing 4G LTE and 5G signal data, respectively. As you can see, the test shows moderate to low RSRP for this particular operator, with a jump in time around 10 seconds. At around 15 seconds, the video switches to the Speedtest Powered throughput data to show download and upload speeds on the network in real time. 

We’re as excited as anyone for Sunday’s big game. We’re even more excited to know that folks on networks that have prepared using Wind will be able to share their experience with everyone at home. If you’re interested in using Wind to prepare for a large, in-person event, please reach out.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| February 17, 2021

ICYMI: Ookla Data and Research from January 2021


Highlights from the Speedtest Global IndexTM

Global-Index-Tweet-Image-January-2021-2
These are the top stories from January 2021:

  • Spain climbed five ranks and reached ninth place on fixed broadband. This is the first time the country has reached the top ten.
  • On mobile, the United Arab Emirates is in first place for the fifth time in 13 months.
  • Greece climbed to 29th place, most likely due to an expanding 5G market.
  • Denmark reached fifth place for fixed broadband for the first time in the last year.

Articles worth a second look

Introducing Video Testing from Speedtest

Video streaming is a crucial part of the internet experience. Now you can directly measure your video’s quality using Speedtest for iOS.

Emerging 5G Market Keeps Canada in the Global Top 10 for Mobile Speeds

Canada’s 5G market may be less than a year old, but its expansion has provided provinces and cities across the country with speeds that far exceed those over 4G.

Advances in 5G Boosts Mobile Speeds in Taiwan

This comprehensive report on Taiwan’s mobile speeds shows the impact 5G has had on the market — and how speeds vary by operator and across the country.

Illustrating the Worldwide Growth of 5G (Poster Download)

This poster illustrates the impact of 5G on network performance worldwide using data from Speedtest Intelligence®. Download the free poster to see the full picture of the industry’s achievements.

New Year, Great Data: The Best Ookla Open Data Projects We’ve Seen So Far

Read more about the most exciting open data projects from Ookla For GoodTM that really show what this data can do.

“There’s a Problem With Your Connection” — The Most Significant Outages of Q4 2020

Did you experience an online service outage during Q4 2020? Find out what online service outages made headlines during the last three months of 2020.
Upcoming webinars

Upcoming webinars

Using Crowdsourced Data for Competitive Network Intelligence in Latin America

In the upcoming Ookla® webinar, offered in both Portuguese and Spanish, we share how mobile operators in Latin America can monitor and benchmark their competitors’ performance and also prioritize network optimization in the areas most important to their customers.

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Wednesday, February 24 at 11 a.m. BRT

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Thursday, February 25 at 9 a.m. CST (10 a.m. EST/PET/COT)

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| May 25, 2021

ICYMI: Ookla Data and Research from April 2021

Highlights from the Speedtest Global Index™

Global-Index-Tweet-Image-April-2021

These are the top stories from April 2021:

  • Greece is up 11 places to 17th on mobile, their highest rank to date.
  • Increased 5G coverage in the United Kingdom was likely a factor in moving up 11 places on mobile to 21st place in April, a record high for the country.
  • South Korea blazed forward 10 spots to second place for fixed broadband.
  • Japan rose four spots to 20th for fixed broadband, the country’s highest rank since July 2020.

Other items worth a second look

Starlink: Bridging the Digital Divide or Shooting for the Stars

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Elon Musk’s Starlink could be a game changer for many rural communities, but is it delivering high speeds? Read more to learn about how Starlink is shooting to be an internet superstar.

World Telecom Day Is a Reminder that a Better, Faster and More Accessible Internet Is Possible

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Details on how Ookla® collaborates with providers, regulators and researchers to help create a better, faster and more accessible internet for everyone.

Choose Your National Park Adventure: The Best Places to Work Remotely or Digitally Disconnect

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Find out which national parks in Canada and the U.S. have the fastest mobile speeds, best 4G Availability and access to 5G.

How Ookla Ensures Accurate, Reliable Data: A Guide to Our Metrics and Methodology (Updated for 2021)

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Learn about the metrics Ookla uses to describe mobile and fixed broadband network performance and mobile coverage and how Ookla aggregates data.

5G Speeds in Australia are Almost Twice the Global Average

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The race for Australia’s fastest 5G provider is competitive. Learn why Australia’s 5G networks are some of the fastest in the world.

How Etisalat Went from Regional Leader to the World’s Fastest Mobile Network Operator in 2020 (Case Study)

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Learn how Etisalat used Ookla Speedtest data to become the world’s fastest mobile network operator.

Prevalent and Fast Wi-Fi in Thailand Drives Improvements in Internet Speeds

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Discover new details about the influence of Wi-Fi in Thailand including provider- and province-level data on speeds and improvement.

Cryptocurrency Volatility Causes Coinbase and Other Trading Platforms to Struggle with Outages

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Find out what the Coinbase outage on May 19 looked like based on data from Downdetector®.

Ookla 5G Map

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Over the past month, we saw 20,097 new 5G deployments across 106 countries. Click here to see the Ookla 5G Map in your area..

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| January 17, 2024

Enhancing Disaster Recovery and Network Resilience: Insights and Best Practices

Ookla® recently hosted a webinar titled “Disaster Recovery: Restoring Connectivity and Ensuring Network Resiliency, a discussion on network preparedness in the face of disasters.” The discussion focused on how networks can prepare for disasters. A panel of industry experts from the GSMA, OECD, and The World Bank shared examples of real-world disaster recovery efforts. Below, we have summarized the key takeaways from the discussion.

Impact of Disasters on Networks

Pooja Rana from Ookla provided an example of how networks were affected during a disaster and how operators can facilitate a faster recovery. Specifically, she shared insight into the Maui wildfire that began in the city of Lahaina, located in Maui County, Hawaii, on August 8th, 2023. More information can be found here.

Graphic of threat scenarios that are abundant and increasing - Natural Disaster, Technological & Industrial Disasters, Human Made Disasters, Humanitarian Crises, Health Emergencies, Climate Change

Natural disasters can strike anywhere and are just one example of the potential threats affecting society. Other threats include technological and industrial disasters, human-made ones, humanitarian crises, health emergencies, and climate change. In areas like Maui, where the impact of climate change is particularly felt, additional natural disasters can significantly affect critical mobile networks, making disaster relief planning and management especially challenging. Crowdsourced data, such as that provided by Ookla, can be invaluable in disaster management, helping communities to move towards proactive prevention and preparedness rather than reactive responses. This data can also aid in disaster risk management and increase the effectiveness of relief efforts. 

Network Resilience Prioritization

Inmaculada Cava-Ferreruela from the OECD (Organisation for Economic Co-operation and Development) discussed the topic of network resilience from the perspective of policymaking. Network resilience is high on the agenda of OECD countries. This is because communications networks underpin our digital economies and societies. Therefore, when these networks become unstable or fail, the consequences for businesses, citizens, and governments can be severe, depending on the extent of the disruption. While implementing these measures is the responsibility of network operators, the critical nature of communications services in our economies and societies leads governments to intervene to ensure that networks are resilient enough. In this context, the OECD is preparing a new report to help policymakers assess network resilience and develop policies and practices that promote its improvement. Following the OECD’s evidence-based policy-making approach, the report will bring together information on the definition of network resilience and its metrics, its implementation, including technical and organizational measures, and insights into policy initiatives to improve it.

Role of mobile in humanitarian response

Bryce Hartley from the GSMA discussed the role of the Humanitarian Connectivity Charter (HCC) in engaging the mobile industry for humanitarian responses, particularly in rapid-onset disasters. The three key principles of the HCC are coordination, scale, and partnerships. 

  • Coordination: The focus is on coordinating efforts across all phases of disaster management—preparedness, response, and recovery. The aim is to create awareness among stakeholders, including multilateral, governments, and private sector players, about available resources and needs to avoid duplication of efforts and leveraging resources collaboratively. Bryce provided an example of coordinating efforts in response to earthquakes in Turkey and Syria, where critical supplies were efficiently provided to restore mobile networks.
  • Scale: The emphasis is on deploying mobile technology to scale disaster resilience efforts. Standardizing response processes ensures a more predictable and effective response for responders and affected populations. The idea is to streamline efforts and create a more robust and scalable system. 
  • Partnerships: The goal is to foster collaboration to achieve programmatic initiatives. Working together is seen as essential for successful outcomes. An example is the collaboration with the Digicel Group and the Civil Protection Agency of Haiti to develop a mobile-enabled early warning system.

Critical role of Internet connectivity

Sahiti Sarva from the Data Lab at the World Bank emphasized the role of internet connectivity and data associated with it in measuring the impact of and recovery from disasters. Internet infrastructure is critical in enabling citizens to access economic opportunities and relief during disasters. The loss of the internet has significant cascading impacts on access to aid and inhibits economic activity that uses the Internet (such as activity on social media). Therefore, international development organizations such as the World Bank have started using it in their analysis to observe economic recovery from disasters. For the Türkiye earthquake impact analysis, the Data Lab team used Meta Business Activity Trends and Ookla Speedtest connectivity data to observe economic recovery trends. In this case, the availability of the internet informs the Business Activity of Facebook, making the two indicators valuable when insights are combined. 

The Data Lab created a “Data Good,” comprising reproducible methods, code documentation, and insights to inform analyses like economic recovery from disasters. Unlike traditional reports or data analyses that provide single-use visualizations, data goods are designed for reuse in future projects. If new data sets become available, they can easily be added to the analysis to generate updated insights. This is particularly useful in disaster projects where new data comes in daily, and the situation on the ground changes fast. For instance, in the case of Turkey and Syria, the Data Lab was able to update their insights every week, thanks to weekly data made available from their partners like Ookla.

Data visualization for effective disaster response 

The Disaster Connectivity Maps (DCM) initiative involves collaboration between the GSMA, UN agencies (ITU and WFP), and Ookla. DCM is a tool used to identify communication gaps during disasters, aiding first responders in preparing and adapting their communication strategies. Insights from time series data help organizations learn from past crises, adapt for future preparedness, and incorporate lessons for more effective response efforts.

We asked the panel audience about the role of mobile in disaster resilience, and the word cloud answer highlighted the key roles of coordination, communication, emergency services, and backup plans.

During the discussion, the participants stressed that collaboration, preparedness, and data utilization are crucial to enhance disaster relief efforts and ensure network resilience. Policymakers, industry experts, and international organizations play vital roles in developing evidence-based policies to address the complexities of disasters. Ookla is committed to working with the broader mobile ecosystem to ensure that these objectives are achieved.

List of how Ookla data helps with understanding and preparing for disasters using Cell Analytics, Speedtest Intelligence, and Downdetector Enterprise.

Additional resources:

See the full webinar recording here.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| December 19, 2023

How Zain Bahrain Improved Speed and Customer Experience with Crowdsourced Network Intelligence [Case Study]

Zain Bahrain recently became the first operator in the Middle East and North Africa to sunset its 3G network. The process of sunsetting 3G started with a partial shutdown in February 2022, and was completed 10 months later in December 2022. Zain saw significant improvement in median downlink and uplink throughput following its 3G sunset, leading to improved customer experience according to Ookla Consumer Sentiment Ratings.

LTE and 5G technologies are significantly more spectrum-efficient than 3G. By sunsetting 3G and freeing up spectrum for new technologies, operators can deliver faster, more resilient networks. Operators can benefit from lower operational costs, better energy efficiency, and improved customer experience — which is why Zain Bahrain set out to be the first operator in the Middle East and North Africa to sunset 3G. Zain used Ookla Cell AnalyticsTM to identify areas with dense 3G traffic, areas where consumers were still using older devices, and locations in need of improved 4G coverage.

Situation 

Zain’s plan to sunset 3G would require careful planning and communication to ensure a seamless experience for users and businesses as they transitioned to 4G and 5G networks. Zain knew that while shutting down 3G, there was a risk of customers becoming dissatisfied if it impacted their quality of service. When sunsetting 3G in markets where many consumers don’t have 4G- or 5G-capable devices, it’s important to understand where these customers are located and how much of their time is spent on legacy technology. Before shutting down 3G, Zain needed to ensure that their 4G and 5G networks would be prepared to handle previous 3G traffic.

Read the full case study here.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| October 17, 2023

51 New Ookla Market Reports Available for Q3 2023

Ookla® Market Reports™ identify key data about internet performance in countries across the world. This quarter we’ve provided updated analyses for 51 markets using Speedtest Intelligence® and summarized a few top takeaways below. Click through to the market report to see more details and charts about the countries you’re interested in, including the fastest fixed broadband providers and mobile operators, who had the most consistent service, and 5G and device performance in select countries during Q3 2023. Jump forward to a continent using these links:

Africa | Americas | Asia | Europe | Oceania

Africa

  • Côte d’Ivoire: Orange recorded the fastest median mobile and fixed download speeds during Q3 2023, at 24.33 Mbps and 66.84 Mbps, respectively. Moov Africa recorded the lowest median multi-server latency over fixed broadband at 122 ms. Of Côte d’Ivoire most populous cities, Bouake had the fastest median fixed download speed of 59.22 Mbps, just ahead of Abidjan with 58.44 Mbps.
  • Mozambique: There were no statistical winners for fastest median mobile download speed during Q3 2023, with Vodacom and Tmcel delivering median download speeds of 31.16 Mbps and 27.89 Mbps, respectively. Tmcel recorded the lowest mobile multi-server latency at 52 ms and the highest Consistency at 91.8%. Of Mozambique’s most populous cities, Maputo had the fastest median mobile and fixed download speeds at 28.71 Mbps and 12.57 Mbps, respectively. SpaceX’s Starlink recorded the fastest fixed broadband median download speed in Q3 2023 at 53.98 Mbps, along with the highest Consistency at 60.3%. Meanwhile, TVCABO recorded the lowest median multi-server latency over fixed broadband at 14 ms.
  • Senegal: There was no winner of fastest median mobile performance in Senegal during Q3 2023, with Orange and Free both tied. Orange led the market for median fixed broadband download performance, with 21.68 Mbps in Q3 2023. It also had the lowest median multi-server latency at 85 ms and highest Consistency of 45.3%. Of Senegal’s most populous cities, Dakar had the fastest median fixed download speed of 26.08 Mbps.

Americas

  • Argentina: Personal had the fastest median download speed over mobile at 36.63 Mbps, while also registering lowest mobile multi-server latency at 39 ms during Q3 2023. In the fixed broadband market, there was no statistically fastest network, with Movistar and Telecentro delivering median download speeds of 102.55 Mbps and 101.96 Mbps, respectively. Movistar recorded the lowest multi-server latency of 10 ms. Among Argentina’s most populous cities, La Plata recorded the fastest mobile download speed of 35.48 Mbps, while Buenos Aires recorded the fastest fixed download speed of 105.50 Mbps.
  • Belize: Digi had the fastest median mobile download and upload speeds of 17.23 Mbps and 10.38 Mbps, respectively during Q3 2023. Digi also recorded the highest Consistency of 81.5%, while smart! recorded the lowest median mobile multi-server latency of 55 ms. NEXGEN had the fastest median download and upload speeds over fixed broadband in Belize at 48.27 Mbps and 47.29 Mbps, respectively.
  • Canada: Bell was the fastest mobile operator in Canada with a median download speed of 100.77 Mbps in Q3 2023. Bell also had the fastest median 5G download speed at 183.06 Mbps. Rogers had the fastest median mobile upload speed of 11.44 Mbps, and the highest Consistency of 82.9%. Bell pure fibre was fastest for fixed broadband, recording a median download speed of 286.08 Mbps and a median upload speed of 244.64 Mbps. Of Canada’s most populous cities, St. John’s recorded the fastest median mobile download speed at 158.19 Mbps, while Fredericton recorded the fastest median fixed broadband download speed of 238.49 Mbps.
  • Colombia: Movistar was fastest for fixed broadband with a median download speed of 181.42 Mbps in Q3 2023. ETB had the lowest median multi-server latency over fixed broadband at 9 ms. Of Colombia’s most populous cities, Cartagena recorded the fastest median fixed download speed of 125.15 Mbps.
  • Costa Rica: Claro had the fastest median download and upload speeds among mobile operators at 52.38 Mbps and 12.56 Mbps, respectively. Liberty had the lowest mobile multi-server latency at 33 ms and the highest Consistency at 80.1%. Metrocom was fastest for fixed broadband download and upload performance, at 213.77 Mbps and 157.89 Mbps, respectively.
  • Dominican Republic: Claro had the fastest median download and upload speeds among mobile operators at 32.22 Mbps and 9.27 Mbps, respectively. Viva had the lowest mobile multi-server latency at 44 ms. SpaceX’s Starlink was fastest for fixed broadband download performance at 49.21 Mbps, while Claro recorded the fastest median upload speed at 14.81 Mbps, as well as the lowest multi-server latency at 40 ms. Of the Dominican Republic’s most populous cities, Santo Domingo recorded the fastest median mobile and fixed download speeds of 37.43 Mbps and 44.92 Mbps, respectively.
  • Ecuador: There was no winner of fastest median mobile performance in Ecuador during Q3 2023, with CNT and Claro posting median download speeds of 28.00 Mbps and 26.65 Mbps, respectively. Movistar recorded the lowest mobile multi-server latency, of 40 ms. Netlife was fastest for fixed broadband, with a median download speed of 90.31 Mbps. Netlife also recorded the lowest multi-server latency over fixed broadband at 8ms.
  • El Salvador: Claro had the fastest median download speed among mobile operators at 41.26 Mbps, along with the highest Consistency of 88.5%. Movistar registered the lowest median multi-server latency in El Salvador at 59 ms. Cable Color recorded the fastest median fixed download speed at 54.91 Mbps, the top median upload speed at 49.87 Mbps, and the lowest median multi-server latency of 42 ms.
  • Guatemala: Claro was the fastest mobile operator in Guatemala with a median download speed of 37.39 Mbps and a median upload speed of 20.43 Mbps. Claro also had the highest Consistency at 86.1%, while also leading the market for 5G performance, with a median 5G download speed of 370.97 Mbps. SpaceX’s Starlink was fastest for median fixed download performance at 56.91 Mbps, while Cable Color was fastest for fixed upload performance at 28.96 Mbps. Cable Color also had the lowest median multi-server latency on fixed broadband at 34 ms.
  • Guyana: There was no winner of fastest median mobile performance in Guyana during Q3 2023, with ENet and Digicel posting median download speeds of 32.48 Mbps and 28.01 Mbps, respectively. ENet recorded the fastest median mobile upload speed at 18.03 Mbps and offered the lowest median multi-server latency at 137 ms. In the fixed broadband market, ENet recorded the fastest median download and upload speeds, of 61.46 Mbps and 39.75 Mbps, respectively.
  • Haiti: Digicel was the fastest mobile operator in Haiti with a median mobile download speed of 13.77 Mbps, a median upload speed of 9.92 Mbps, and Consistency of 67.4%. SpaceX Starlink had the fastest median fixed download speed at 50.18 Mbps. Natcom had the fastest median fixed upload speed at 32.10 Mbps and the lowest median fixed multi-server latency at 41 ms.
  • Honduras: Claro had the fastest median download and upload speeds over mobile at 54.06 Mbps and 15.75 Mbps, respectively. Claro also had the lowest mobile median multi-server latency at 89 ms and highest Consistency at 88.4%. Claro recorded the fastest median fixed broadband download speed of 46.11 Mbps, while TEVISAT had the fastest median upload speed of 21.30 Mbps and lowest median multi-server latency of 32 ms.
  • Jamaica: There was no winner of fastest median mobile download performance in Jamaica during Q3 2023, with Digicel and Flow tied. Digicel recorded the fastest median upload speed of 9.55 Mbps and highest Consistency of 85.8%. Flow had the lowest mobile median multi-server latency at 36 ms. SpaceX Starlink had the fastest median download speed over fixed broadband at 79.85 Mbps.
  • Mexico: Telcel had the fastest median download speed over mobile at 50.81 Mbps, and the operator also delivered the fastest median 5G download speed at 223.06 Mbps. Telcel also had the lowest mobile median multi-server latency at 63 ms and highest Consistency at 87.1%. Totalplay was fastest for fixed broadband with a median download speed of 88.28 Mbps and upload speed of 30.60 Mbps. Totalplay also had the lowest median multi-server latency at 27 ms. Among Mexico’s most populous cities, Monterrey recorded the fastest median download speeds on both mobile and fixed, at 39.47 Mbps and 77.94 Mbps, respectively.
  • Panama: MasMovil was the fastest mobile operator with median download and upload speeds of 23.66 Mbps and 15.49 Mbps, respectively, as well as the highest Consistency of 80.6%. MasMovil was also the fastest fixed network provider, with a median download speed of 147.50 Mbps and a median upload speed of 30.12 Mbps.
  • Peru: Claro was the fastest mobile operator with a median download speed of 22.27 Mbps,and Claro also had the highest mobile Consistency in the market with 80.3%.
  • Trinidad and Tobago: Digicel had the fastest median download speed over mobile at 34.92 Mbps and highest Consistency of 89.4%. Digicel+ had the fastest median fixed broadband download and upload speeds at 114.20 Mbps and 105.21 Mbps, respectively. Digicel+ also had the lowest median multi-server latency at 7 ms, as well as the highest Video Score at 82.35.
  • United States: T-Mobile was the fastest mobile operator with a median download speed of 163.59 Mbps. T-Mobile also had the fastest median 5G download speed at 221.57 Mbps, as well as the lowest 5G multi-server latency of 50 ms. Cox led the market as the fastest fixed broadband provider with a median download speed of 260.09 Mbps, while AT&T Internet recorded the fastest median fixed upload speed of 188.60 Mbps, and Verizon had the lowest median multi-server latency on fixed broadband at 16 ms.
  • Uruguay: Antel was the fastest mobile operator with a median download speed of 182.79 Mbps, and Antel also had the lowest median multi-server latency of 42 ms.
  • Venezuela: Digitel was the fastest mobile operator with a median download speed of 13.53 Mbps and a median upload speed of 6.54 Mbps. Digitel also recorded the highest Consistency in the market, with 66.2%, and the lowest median multi-server latency of 95 ms. Airtek Solutions had the fastest fixed median download speed of 82.79 Mbps, upload speed of 88.09 Mbps, and the lowest median multi-server latency at 7 ms.

Asia

  • Afghanistan: The fastest mobile operator in Afghanistan was Afghan Wireless with a median download speed of 6.38 Mbps. The operator also had the lowest median multi-server latency at 74 ms and the highest Consistency of 52.3% in Q3 2023.
  • Bangladesh: Banglalink was the fastest mobile operator in Bangladesh with a median download speed of 25.03 Mbps in Q3 2023. Banglalink also recorded the highest Consistency of 85.3% and the lowest median multi-server latency of 35ms. DOT Internet was the fastest fixed broadband provider with a median download speed of 90.20 Mbps, while also recording the highest Consistency at 85.6% and the lowest median multi-server latency at 5 ms.
  • Bhutan: There was no statistical winner for fastest mobile download performance during Q3 2023 in Bhutan, with BT and TashiCell both tied.
  • Brunei: There was no statistical winner for fastest mobile download performance during Q3 2023 in Brunei, with DST and Imagine both tied.
  • Cambodia: Cellcard recorded the fastest median mobile download speed at 31.76 Mbps during Q3 2023, while Metfone recorded the highest Consistency at 81.0% and the lowest median multi-server latency at 38 ms. There was no statistical winner among top providers in Cambodia for median fixed download speed, with SINET and MekongNet both tied.
  • China: China Mobile was the fastest mobile operator with a median download speed of 179.81 Mbps, and highest Consistency of 95.6%. China Broadnet recorded the fastest median 5G download speed at 297.59 Mbps. China Unicom was fastest for fixed broadband at 208.59 Mbps. Among China’s most populous cities, Beijing recorded the fastest median mobile download speed of 220.21 Mbps, while Tianjin recorded the fastest median fixed download speed of 284.90 Mbps.
  • Georgia: There was no statistical winner for fastest mobile download performance during Q3 2023 in Georgia, with Geocell and Magti both tied. Geocell recorded the lowest median mobile multi-server latency at 41 ms, while Magti recorded the highest mobile Consistency with 88.0%. MagtiCom had the fastest median fixed download speed at 27.80 Mbps during Q3 2023. It also recorded the highest Consistency, of 66.3%, and the lowest median multi-server latency at 12 ms. Among Georgia’s most populous cities, Gori recorded the fastest median mobile download speed of 39.01 Mbps, while Tbilisi recorded the fastest median fixed download speed of 26.98 Mbps.
  • Indonesia: Telkomsel was the fastest Indonesian mobile operator with a median download speed of 31.04 Mbps. Telkomsel also had the lowest median mobile multi-server latency at 45 ms.
  • Japan: Rakuten Mobile recorded the fastest mobile download and upload speeds during Q3 2023 in Japan, at 46.98 Mbps and 19.34 Mbps, respectively. The operator also recorded the highest Consistency in the market at 90.4%, while SoftBank recorded the lowest median multi-server latency at 44 ms. So-net had the fastest fixed download and upload speeds, at 270.59 Mbps and 213.43 Mbps, respectively, as well as the lowest median multi-server latency over fixed broadband at 9 ms.
  • Malaysia: TIME was the fastest fixed broadband provider in Malaysia with a median download speed of 110.23 Mbps. TIME also recorded the highest Consistency in the market with 88.5% and the lowest multi-server latency at 9 ms.
  • Pakistan: Jazz delivered the fastest median mobile download speed in Pakistan at 20.63 Mbps in Q3 2023 and the highest Consistency of 80.5%. Zong recorded the lowest median mobile multi-server latency of 52 ms. Transworld had the fastest median fixed broadband download speed in Pakistan at 18.91 Mbps and the highest Consistency at 40.1%.
  • Philippines: Smart delivered the fastest median mobile download speed in the Philippines at 35.56 Mbps in Q3 2023.
  • South Korea: SK Telecom recorded the fastest median mobile download and upload speeds at 174.80 Mbps and 17.94 Mbps, respectively, while also recording the highest Consistency in the market at 86.3%. LG U+ had the lowest median mobile multi-server latency in the market at 66 ms. In South Korea’s fixed broadband market, LG U+ delivered the fastest median download and upload speeds at 148.56 Mbps and 96.53 Mbps, respectively. LG U+ also recorded the lowest median multi-server latency of 38 ms.
  • Sri Lanka: SLT-Mobitel delivered the fastest mobile and fixed download speed in Sri Lanka at 21.78 Mbps and 35.70 Mbps respectively in Q3 2023. Dialog had the lowest median mobile multi-server latency at 35 ms, while SLT-Mobitel recorded the lowest fixed broadband multi-server latency at 13 ms and the highest Consistency at 56.4%.
  • Turkey: Turkcell was the fastest mobile operator in Turkey with a median download speed of 57.60 Mbps, and the operator also recorded the highest Consistency of 90.8%. Türk Telekom had the lowest median mobile multi-server latency at 41 ms. TurkNet was fastest for fixed broadband, with a median download speed of 64.31 Mbps. TurkNet also recorded the lowest median fixed multi-server latency at 13 ms, and highest Consistency at 80.6%. Among Turkey’s most populous cities, Istanbul recorded the fastest median download speeds across mobile and fixed, of 41.22 Mbps, and 44.38 Mbps, respectively.
  • Vietnam: Vinaphone had the fastest median mobile download speed in Q3 2023, at 54.74 Mbps. Vinaphone also had the lowest median mobile multi-server latency at 34 ms and the highest Consistency at 94.7%. Viettel was the fastest fixed provider with a median download speed of 109.77 Mbps. Viettel also recorded the lowest median fixed broadband multi-server latency of 7 ms and the highest Consistency at 91.4%.

Europe

  • Albania: There was no statistical winner for fastest mobile download performance during Q3 2023 in Albania, with One Albania and Vodafone tied. One Albania recorded the highest Consistency of 84.5%, while Vodafone recorded the lowest median multi-server latency at 35 ms. Digicom was the fastest fixed broadband provider with a median download speed of 93.98 Mbps, while also recording the highest Consistency at 87.9%. Among Albania’s most populous cities, Elbasan recorded the fastest median mobile download speed of 65.31 Mbps, while Vlorë recorded the fastest median fixed download speed of 56.98 Mbps.
  • Belgium: Proximus recorded the fastest median mobile download speed during Q3 2023, at 88.76 Mbps. Proximus also recorded the highest mobile Consistency in the market at 89.4%. Telenet had the fastest median fixed download speed at 149.77 Mbps, while VOO recorded the highest Consistency at 89.2%. Among Belgium’s most populous cities, Ghent recorded the fastest median mobile download speed of 213.88 Mbps, while Antwerp offered the fastest median fixed download speed of 88.93 Mbps.
  • Denmark: YouSee was the fastest mobile operator in Denmark with a median download speed of 131.88 Mbps in Q3 2023. Hiper was fastest for fixed broadband, with a median download speed of 274.54 Mbps.
  • Estonia: The fastest mobile operator in Estonia was Telia with a median download speed of 89.65 Mbps in Q3 2023. Elisa was the fastest fixed broadband provider, with a median download speed of 97.27 Mbps, while Infonet recorded the lowest median fixed broadband multi-server latency of 5 ms.
  • Finland: DNA had the fastest median mobile download speed at 100.55 Mbps in Q3 2023 and the highest Consistency of 91.9%. Telia recorded the lowest median mobile multi-server latency of 32 ms. Lounea was fastest for fixed broadband with a median download speed of 122.03 Mbps. Lounea also recorded the highest Consistency in the market at 92.3%, as well as the lowest median fixed broadband multi-server latency at 11 ms.
  • Germany: Telekom was the fastest mobile operator in Germany during Q3 2023, with a median download speed of 91.53 Mbps, as well as the top median download speed over 5G at 182.50 Mbps. Telekom also recorded the highest Consistency in the market at 90.7% and the lowest median mobile multi-server latency of 39 ms. Deutsche Glasfaser recorded the fastest fixed broadband performance, with a median download speed at 191.89 Mbps. It also recorded the highest Consistency in the market at 89.8% and the lowest fixed broadband multi-server latency of 14 ms.
  • Latvia: BITĖ was the fastest mobile operator in Latvia during Q3 2023, with a median download speed of 81.00 Mbps and the highest Consistency in the market of 89.3%. LMT recorded the lowest mobile multi-server latency at 27 ms. Balticom was fastest for fixed broadband with a median download speed of 256.37 Mbps. Balticom also had the highest fixed broadband Consistency of 92.5% and the lowest median fixed broadband multi-server latency at 4 ms.
  • Lithuania: Telia was the fastest mobile operator in Lithuania during Q3 2023, with a median download speed of 117.76 Mbps in Q3 2023. Telia also recorded the highest Consistency in the market at 92.8%. Cgates was fastest for fixed broadband with a median download speed at 167.30 Mbps. Cgates also recorded the highest Consistency over fixed broadband in the market at 90.1%.
  • Poland: T-Mobile was the fastest mobile operator in Poland during Q3 2023, with a median download speed of 50.31 Mbps. T-Mobile also recorded the highest Consistency in the market at 86.8%. Plus recorded the fastest 5G performance in the market, with a median 5G download speed of 146.01 Mbps. UPC was the fastest provider for fixed broadband with a median download speed of 228.57 Mbps in Q3 2023. Among Poland’s most populous cities, Łódź recorded the fastest median mobile download speed of 52.92 Mbps, while Wrocław recorded the fastest median fixed download speed of 163.04 Mbps.
  • Switzerland: Salt was the fastest fixed broadband provider in Switzerland, with a median download speed of 384.65 Mbps. Salt also had the highest Consistency in the market at 94.8% and the lowest median multi-server latency over fixed broadband at 8 ms.

Oceania

  • New Zealand: One NZ was the fastest mobile operator in New Zealand during Q3 2023, with a median download speed of 74.20 Mbps. 2degrees led the market with the highest Consistency of 91.0% and the lowest median mobile multi-server latency at 41 ms.

The Speedtest Global Index is your resource to understand how internet connectivity compares around the world and how it’s changing. Check back next month for updated data on country and city rankings, and look for updated Ookla Market Reports with Q4 2023 data in January.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| October 22, 2020

ICYMI: Ookla Data and Research from September 2020

Highlights from the Speedtest Global IndexTM

Global-Index-Tweet-Image-Sept-2020
These are the top stories from September 2020:

  • Croatia is back up to 11th place on mobile after a two-month slump.
  • Denmark’s relatively steady increase in fixed broadband speeds over the last 13 months has them ranked seventh.
  • There was no change in the rankings of the top four countries on mobile and the top three on fixed broadband from August.

New Market Analyses

Canada

TELUS showed the fastest Speed Score on mobile during Q3 2020 while Rogers was fastest on fixed broadband. Québec City had the fastest mean mobile download speed while London was fastest for fixed broadband.

Malaysia

Maxis had the fastest Speed Score on mobile during Q1-Q2 2020 while TIME was fastest for fixed broadband. Nusajaya had the fastest mean download speed over mobile while Shah Alam was fastest for fixed broadband.

Taiwan

Chunghwa Telecom showed the highest 4G Availability in Taiwan during Q1-Q2 2020.

Turkey

Turkcell was the fastest mobile provider in Turkey during Q3 2020 while Turksat Kablo was the fastest ISP.

United Kingdom

EE had the fastest Speed Score on mobile during Q3 2020 while Virgin Media was fastest on fixed broadband. Three showed the fastest median download speed on 5G. Cardiff had the fastest mean download speed on mobile while Edinburgh was fastest for fixed broadband. Read our latest article debunking misleading claims in the U.K.

United States

AT&T was the fastest mobile operator in the U.S. during Q3 2020 while Verizon was the fastest fixed broadband ISP. Fort Wayne, Indiana had the fastest mobile download speed on our list and Austin, Texas was the fastest city for fixed broadband.

Articles worth a second look

Announcing Ookla Open Datasets

map
This is your chance to crunch Ookla’s data on global network performance. Use our new open dataset to create a project that illustrates internet performance where you live.

How Georgia is Leveraging Cell Analytics to Enable Virtual Classrooms

classroom
Ookla helped the Georgia Department of Education to find the best locations to deploy school buses with mobile Wi-Fi hotspots to bridge the connectivity gap for remote learning.

Read our latest white paper

How to Improve In-Building Network Performance and Coverage with Crowdsourced Data

buildings
This guide for RAN engineering teams will show you how to use crowdsourced data to analyze in-building network performance and coverage — and how to prioritize the network improvements that have the most impact on your customers.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| September 8, 2021

Despite All Odds, Global Internet Speeds Continue Impressive Increase


“A lot has changed” we wrote in our 2019 global roundup of internet speeds based on the Speedtest Global Index. Little did we know how much was about to change. But two things remain the same: the internet is getting faster and the Speedtest Global Index is still a fantastic resource for tracking improvements on a global and country level (if we do say so ourselves). Today we’re taking a look back at how much internet speeds have increased over the past four years and which countries have seen some of the largest gains.

Mobile download speed jumped 59.5% over the last year globally, fixed broadband up 31.9%

The global mean of download speeds improved over the last 12 months on both mobile and fixed broadband to 55.07 Mbps and 107.50 Mbps, respectively, in July 2021. Mobile saw an increase of 59.5% when comparing July 2020 to July 2021 and fixed broadband saw an increase of 31.9%, according to the Speedtest Global Index.

ookla_global-index_world-speeds_0921-1

Looking further back, mean download speed over mobile was 98.9% faster in July 2021 than in July 2019, 141.4% faster when comparing July 2021 to July 2018, and 194.0% faster when comparing July 2021 to June 2017, the month we began tracking speeds on the Speedtest Global Index. Over the last two years there were only two months when the global average for mobile download speed did not show an upward slope: February and March 2020. Speeds began increasing again in April 2020, but did not recover to pre-February levels until May 2020. This coincides with initial lockdowns due to COVID-19 in many countries.

On fixed broadband, mean download speed was 68.2% faster in July 2021 than in July 2019, 131.3% faster in July 2021 than in July 2018, and 196.1% faster in July 2021 than in June 2017. There was a similar dip in download speed over fixed broadband in March of 2020 as we saw on mobile. The speed increased again in April 2020 but did not recover to a pre-March level until April 2020.

Top 10 rankings are somewhat constant over three years, U.S. and Canada slip off in 2021

There has been surprising parity of which countries continue to occupy the top 10 spots on the Speedtest Global Index in July of each year. However, the lists for mobile and fixed broadband are radically different, with only one country (South Korea) showing up on both lists in 2021.

ookla_fastest-countries_mobile_0921

The United Arab Emirates and South Korea maintain their first and second place rankings for mobile in both 2020 and 2021 and China and Qatar merely flip-flop for third and fourth place. It’s interesting to see Australia and Canada decline in the rankings although their speeds have increased dramatically during the past three years. 5G is shifting mobile rankings where even countries with 5G (which few countries had in 2019) need a strong 5G focus to maintain their presence at the top of the list lest they be outpaced by other countries with larger investments in 5G.

ookla_fastest-countries_fixed_0921

The fixed broadband rankings are more dynamic than those on mobile. Monaco traveled up and down the top 10 from sixth place in 2019 to 10th in 2020 to first place in 2021. Singapore ranked first or second in all three years and Hong Kong (SAR) was in the top four. Romania was solidly in fifth place while South Korea dropped lower in the ranking every year. Chile and Denmark both debuted in the top 10 in 2021 and the United States dropped off the list.

Most of the top 10 countries perform well for fixed and mobile

We were curious to see if countries that made the top 10 in July 2021 for either mobile or fixed broadband were also performing well on the other medium, so we plotted the percentage difference from the global average for mobile download speed against download speed on fixed broadband. Note that the global average increased between 2020 and 2021 and that Liechtenstein and Monaco are not included in this comparison as they did not have sufficient samples to be listed on both axes.

2020/2021 chart of leading country performance again global averages

Most countries that made the top 10 in July 2021 for either mobile or fixed broadband were performing well over the global average for both at that point in time. South Korea and the U.A.E. stood out with mean mobile download speeds that were more than 240% faster than the global average and fixed broadband downloads that were more than 70% faster than the global average. China’s mobile download speed was more than 180% faster than the global average and the country was more than 70% faster than the global average for fixed broadband. Switzerland’s mobile and fixed broadband download speeds were close to 100% faster than the global average.

Chile and Thailand are in a quadrant that shows both had faster than average fixed broadband download speeds, but their mobile download speeds were slower than the global average in July 2021. Australia, Bulgaria, Cyprus and Saudi Arabia were in the opposite quadrant with faster than average mobile speeds and below average fixed broadband speeds.

Comparing the chart for July 2021 to that of July 2020, we saw a wide variety of outcomes. Countries with increases compared to the global average on mobile and fixed broadband included Australia, Cyprus, Denmark, Hong Kong, Romania and the U.A.E. Chile and Norway showed dramatic increases compared to the global average on fixed broadband and declines on mobile. Bulgaria, China, Kuwait, Saudi Arabia and Switzerland increased on mobile but showed little change on fixed. South Korea and Qatar increased on mobile compared to the global average and declined on fixed. Singapore and Thailand declined on both mobile and fixed broadband compared to the global average.

We’re interested to see how global speeds and rankings change over time as individual countries and their providers choose to invest in different technologies. Track your country’s performance using monthly updates on the Speedtest Global Index. Check the Ookla 5G Map for up-to-date information on 5G deployments where you live, and if you want more in-depth analyses, subscribe to Ookla Research.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| June 13, 2023

Collaboration is Key to Unlock Digital Transformation: A Reflection on M360 Eurasia

Ookla® recently participated in the M360 Eurasia event held in Baku, Azerbaijan, on May 16-17. The conference brought together various players in the telecom industry to discuss important topics such as digital resilience, building stronger customer relationships, and the future of infrastructure, including 5G, IoT, AI, machine learning, fintech, and cybersecurity. The event also emphasized the importance of partnerships, and as such, Ookla shared its perspective on the progress of regional networks and customer experience.

Key takeaways 

  • Digital transformation imperative. Addressing the digital divide, fostering digital resilience, and improving the quality of connectivity are critical priorities in Central Asia’s digital transformation journey.
  • Partnerships are key. Collaboration among stakeholders, including mobile operators, is crucial to overcome challenges and ensure inclusive and reliable digital access for all.
  • AI in customer experience. Leveraging technologies like AI, cloud computing, and biometrics to enhance digital services, improve customer experiences, and promote innovation will be vital to building stronger customer connections. 
  • Early days for 5G. Although 5G is still in its early stages in the region, there is a need for both the government and private sector to collaborate and prioritize the deployment of 5G technology. 

The digital transformation is no longer just an option

As Central Asian countries continue to embrace digital transformation, it’s becoming clear that partnerships are critical to closing the digital divide. Despite network coverage expansion, mobile internet adoption has yet to keep up, resulting in almost 50 million unconnected people in the region, per the latest GSMA Intelligence report. 

Deputy Secretary General of the International Telecommunication Union (ITU) Tomas Lamanauskas highlighted the importance of digital resilience: “The coronavirus pandemic (COVID-19) has changed the way people live, increasing their access to online resources. After the pandemic, the use of computers by people has increased by 60%.” To ensure digital resistance building a robust and flexible digital infrastructure, implementing adequate security measures, and developing a culture of adaptability and innovation are paramount.

During her opening keynote, Azercell CEO Zarina Zeynalova stressed the importance of mobile operators’ role in enabling digital resilience. She also emphasized the need for investing in new security systems and upskilling efforts. Ms. Zeynalova highlighted, “As the providers of mobile connectivity and communication services, we are at the forefront of the complex digital ecosystem and have a unique perspective on opportunities as well as first-hand insight into the challenges of the rapidly evolving landscape.”

The quality of connectivity also matters. Across Central Asia, where close to half of the population lives in rural areas, it is crucial to make sure that those communities are not left behind when it comes to fast and reliable internet. The latest data from Speedtest Global Index™ shows that there is still room for improvement in the rankings of the “stans.” However, it is encouraging to see that their mobile rankings are on the rise. In Central Asia, where fixed-line broadband and mobile access are limited, access to reliable and high-quality mobile networks is critical; mobile technology is a key factor in digital inclusion and supports economic growth through mobile banking and remote education, among other things. 

Chart of Central Asia Mobile Performance and Ranking

Partnerships are crucial to spurring the digital transformation 

During the panel discussion titled, “Building Stronger Customer Connections: Partnerships in a Mobile-First World,” participants highlighted how digital has become the new normal. One of the speakers, Polina Chernikova, Head of Android Partnerships, The Commonwealth of Independent States (CIS), Google, explained how Google has always been a pioneer in digital innovation by developing platforms such as Android, Play, and Chrome, while providing cloud services to help businesses build better solutions. Additionally, Google supports telco partners in their digital transformation journey by assisting them in getting more smartphones on their networks. One notable example is the development and launch of a Device Locking Solution by Android, which has enabled operators to offer attractive installment plans. 

With the rapid growth and changes in the digital world, many businesses and organizations are adopting cloud-based solutions to enhance their digital projects and streamline their operations. The Chairman of the Board of Directors at Azintelecom, Elkhan Azizov, highlighted the significance of dependable and secure cloud services in supporting digital transformation efforts.

Image of the panel including Sylwia Kechiche at M360

AI will shape the future of customer experience

Leveraging technologies like AI, cloud computing, and biometrics to enhance digital services, improve customer experiences, and promote innovation will be vital to building stronger customer connections. 

During his keynote speech, George Held, the AdTech CEO of VEON, discussed the company’s Digital Operator (DO1440) strategy that aims to reduce customer churn and increase loyalty by offering digital products and bundles. Mr. Held emphasized that “As telcos, we have more direct access to our customers than global tech. We can target customers with what they need when they need it and on the right device.” 

VEON’s strategy is focused on creating locally relevant digital products and services, such as Beeline Kazakhstan’s AI linguistic model called Kaz-RoBERTA-conversational, or BeeBERT for short, which enhances the customer experience and promotes the development of AI-based solutions in the Kazakh language.

Google has been utilizing AI for over seven years to improve its products and make them more helpful to users. With its deep understanding of information and Generative AI capabilities, Google is transforming Search and all its products. Ms. Chernikova emphasized the importance of the developer community to unlock the vast opportunities ahead: “No one company can do this alone. Our developer community will be key to unlocking the enormous opportunities ahead”.

According to Mr. Azizov of Azintelecom, the company’s digital platform SIMA utilizes AI, cloud, and face recognition technologies through partnerships. SIMA has successfully digitalized processes in the country with its biometric-based mobile application for digital signature, which has been downloaded 400,000 times. Additionally, operators can now provide their customers with eSIM online and faster than ever due to the biometrical authentication possible with SIMA.

Still early days for 5G 

Although 5G is still in its early stages in the region, there is a need for both the government and private sector to collaborate and prioritize the deployment of 5G technology. Mobile operators started to deploy and test 5G networks in 2020, although with limited geographic reach across Azerbaijan, Kazakhstan, Kyrgyzstan, Tajikistan, and Uzbekistan. Companies across the region are working towards expanding 5G coverage, making devices more affordable, and optimizing network capabilities to make 5G more accessible and beneficial.

At the end of 2022, Kcell, which operates under two brands, Kcell and Activ, acquired 5G frequencies in the C-band. Aibek Nurkadyr, Strategic Development Director at Kcell, revealed that over 11% of devices using the mass-market Activ brand and 30% across the premium Kcell brand are connected to the 5G network. This shows that Kcell is making progress in expanding its 5G service, but the operator must continue to increase its 5G user base and deliver 5G use cases.

Google is also working to make affordable 5G devices a reality by collaborating with OEMs and SOCs. Additionally, Google is partnering with operators to enable traffic differentiation and improve network utilization through 5G slicing. 

Overall, the event emphasized the importance of digital transformation, partnerships, and AI in shaping the future of the telecom ecosystem. The focus is on improving customer experience, digital resilience, and bridging the digital divide, all of which rely on reliable mobile networks. We will keep a close eye on 5G and network development across Central Asia going forward. In the meantime, if you want to learn more, subscribe to Ookla Research™ to be the first to read our analyses.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| January 31, 2022

Ookla Data Hints C-Band Could Change Who’s Going to be Fastest in the U.S.

We recently covered how necessary the addition of C-band spectrum to the 5G strategies of Verizon Wireless and AT&T is for increased performance. We now have data from Speedtest Intelligence® to show exactly how much C-band has already affected 5G performance in the week following launch on January 19 and how that might impact our Ookla Market Report™ rankings next quarter.

U.S. mobile 5G download speeds increased 13% week over week

We saw a week-over-week increase in median 5G download speed of 13% when looking at all operators combined. AT&T and T-Mobile both had slight increases (1%) in median download speed over 5G for all operators when comparing the seven days starting January 12, 2022 to the week of January 19, 2022, with AT&T rising from 68.43 Mbps to 70.46 Mbps and T-Mobile increasing from 181.99 Mbps to 187.11 Mbps. This coincides with AT&T’s very selective rollout of C-band in eight markets and the fact that T-Mobile did not add new spectrum on January 19, though they did launch their 5G carrier aggregation that same day.

Verizon Wireless saw the greatest performance gain of 50% after the C-band rollout, from 76.51 Mbps during the week starting January 19 to 116.29 Mbps during the week of January 19. This massive improvement in speed shows the power of Verizon’s widespread deployment of C-band spectrum and C-band’s ability to deliver fast speeds. We also saw a large increase in testing for customers across the board, but especially Verizon customers who could have seen an ultra wide band icon show up on their phone for the first time after the launch.

This spike in testing is one reason we usually report on at least one quarter of data. However, if the trend in increased speed continues, Verizon Wireless could challenge T-Mobile for fastest download speed in our next Speedtest Global Index Market Analysis.

C-band’s effect on speeds differed across five cities

We also examined week-over-week performance in five of the cities where both Verizon and AT&T deployed C-band: Austin, Texas; Chicago, Illinois; Fort Worth, Texas; Houston, Texas; and Jacksonville, Florida. AT&T saw a 12% increase in median download speed over 5G in Austin, and Verizon Wireless saw statistically significant increases in Fort Worth (21%) and Jacksonville (28%). All other operator speeds over 5G were relatively flat in other listed locations with the exception of Houston where Verizon Wireless showed a dip from a high the prior week.

This could upset the market by the time of our next report

As mentioned above, if Verizon continues to capitalize on their C-band rollout and add additional deployments, we could well see an upset in the U.S. market rankings by the time of our next Speedtest Global Index Market Analysis. There may be additional upsets to come, because while AT&T saw a marginal impact on its initial C-Band launch, their [strategy to install C-band in tandem with recently acquired 3.45-3.55GHz frequency](https://www.fiercewireless.com/5g/att-plans-deploy-345-ghz-c-band-one-climb-tower-strategy) could revolutionize AT&T’s speeds in the second half of the year. Subscribe to Ookla Research™ to get the latest analyses delivered directly to your inbox.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.