Category: Uncategorized

Ookla Research™ Articles
| August 21, 2022

Qatar – Stronger Competition Driving 5G Performance Gains Ahead of World Cup

Network Performance

Key messages

  • Vodafone’s resurgence is putting pressure on market leader Ooredoo to maintain its performance lead. Vodafone’s Turnaround Strategy has created a more level competitive playing field in Qatar, helping it increase its market share and drive strong growth in top-line revenues and net profit so far this year. Vodafone’s improving performance in median 5G network speeds is driving Ooredoo to react in order to maintain its lead.
  • Strong 5G network investment in Qatar, as both operators seek to gain the upper hand, with all eyes on the up-coming FIFA World Cup™. This major event gives both operators a chance to demonstrate the capabilities and resilience of their 5G networks to a global audience. They have already driven median 5G download speeds in the market to over 400 Mbps so far in 2022, and with mmWave spectrum due to be allocated in 2023, consumers should expect faster performance to come.
  • Perfect storm has helped propel Qatar to second place globally in mobile download speeds. A desire to rapidly transition their customer bases to 5G has boosted 5G Availability in the market, and has helped Qatar climb to second place in Ookla’s Speedtest Global Index™ as of July 2022.
  • Beyond faster speeds, consumers are paying less and have access to unlimited 5G tariffs. While headline median 5G speeds impress, strong competition is also driving improved outcomes for consumers, as ARPU falls quarter-on-quarter. Both operators have also introduced unlimited 5G tariffs, including voice, SMS and data, albeit with fair usage caps.

Vodafone’s resurgence has forced Ooredoo to respond and helped drive network speeds to new highs 

Vodafone Qatar’s resurgence as a stronger competitor to market leader Ooredoo Qatar has taken place at a key juncture for the Qatari market — the arrival of 5G. Qatar’s Communications Regulatory Authority (CRA) amended the mobile licenses held by Vodafone Qatar and Ooredoo Qatar in early 2019. The new licenses included harmonized terms and conditions for both companies, authorizing each to utilize 100 MHz of C-band spectrum and committed them to roll out commercial 5G networks before the end of 2020 in all densely populated areas. It also required they provide coverage of all primary roads and highways as well as all venues associated with the up-coming FIFA World Cup. This was updated in May 2022 to plan the allocation to both operators of additional spectrum in the C-band as well as high frequency (26 GHz) spectrum by 2023, while their license obligations require their 5G networks to cover 99% of Qatar with minimum download speeds of 100 Mbps by 2024.

Both network operators have invested heavily in their 5G networks, with Ooredoo attaining 99.5% population coverage in Q1 2022, and Vodafone committed to near universal coverage by the end of 2022. This drive to increase coverage and rapidly migrate users to 5G means that Qatar is among the top markets globally in terms of 5G Availability, (the percentage of users with 5G-capable devices who spend a majority of their time connected to 5G networks), which stood at 46.8% as of Q2 2022 according to Speedtest Intelligence®. Ooredoo maintained an advantage over Vodafone in median 5G download speeds in Q2 2022, recording 450.08 Mbps compared to Vodafone’s 426.04 Mbps, while Vodafone maintains an advantage in upload speeds of 28.61 Mbps to Ooredoo’s 26.76 Mbps.

Ookla® Speedtest Intelligence data shows that Vodafone’s renewed position within the market is helping spur network investment from both operators. In early 2021, Ooredoo had the upper hand in terms of 5G download performance, while in Q4 2021 Vodafone’s performance jumped considerably, prompting Ooredoo to strengthen its position in  Q1 2022. Monthly Speedtest® data shows that the performance gap between the two operators is beginning to narrow once more. At a national level, this has helped Qatar maintain a top-five position in Ookla’s Speedtest Global Index (a global ranking of median download speeds based on all mobile technologies), and as of July 2022 it ranked second globally.

Vodafone targeting market share gains, helping drive ARPU in the market lower

Qatar has been a challenging market for Vodafone Group. Vodafone Qatar launched in 2009 as the second mobile network operator in the country. While it was able to grow market share, it consistently made losses — in the nine months to December 2017, the company made a loss of QAR 182.16 million (~$50 million), which led to Vodafone Group selling its share in the operator in 2018. The Qatar Foundation took control of the company, having increased its shareholding to 50%, maintaining the Vodafone brand but also implementing a Turnaround Strategy, designed to reverse the company’s fortunes, with a focus on cost containment and revenue growth. 

Vodafone Qatar’s operational and financial performance has gone from strength to strength over the five years since then. Costs have fallen from close to 75% of revenues in 2017, to under 60% during 1H 2022, spurred by a rigid focus on cost containment. During the first half of 2022, Vodafone Qatar grew top line revenues by 23.5% (year-on-year, with service revenues increasing by 14%), while net profit rose by 61.3%.

The company is reaping the benefits of an aggressive move to capture new customers — in Q1 2022 its mobile connections base topped 2 million for the first time, representing 18.6% growth year-on-year, well above Ooredoo’s 6.8% growth. Vodafone was the first to introduce “unlimited” tariffs to the market in 2019 across voice, SMS, and data (subject to a fair usage policy), while it has also allowed users across all its tariffs to access 5G. Vodafone’s 5G Availability, the proportion of its users with 5G capable devices which spend a majority of time connected to 5G networks, hit 53.0% during Q2 2022, ahead of Ooredoo’s 42.0%. Vodafone’s drive to acquire new customers has come at the expense of average revenue per user (ARPU), as it is clear it is undercutting Ooredoo in the market. Vodafone’s ARPU fell by 10.3% in the year to Q1 2022, while Ooredoo’s only declined by 3.9%, despite being almost 40% higher. 

Focus currently on FIFA World Cup Qatar 2022, but more to come

A large part of 5G network investment in the country is targeted at the upcoming FIFA World Cup, scheduled to take place in November and December 2022. The award of the world’s premier global football tournament was a significant coup for Qatar, and is predicted to attract around 1.5 million visitors, a significant increase on the local population of 2.93 million. In addition to covering all fan zones related to the event, both operators have been investing heavily in increasing the capacity of their networks and in building enhanced network assurance capabilities, to make sure their networks can cope with the strain of the additional connections and traffic from the event. 

Ooredoo announced in March that it had been selected by the FIFA World Cup organizers as the Official Global Connectivity Services Provider. This will involve providing connectivity services to all media rights licensees in Qatar, and it is building a dedicated network to support broadcast video production and distribution. In order to further boost its network capacity for users at the event, Ooredoo signed a partnership agreement with Ericsson in November 2021, where the vendor will provide network optimization and event management services, covering 5G services in fan zones, stadiums, airports, and major tourist attractions. While not an official partner, Vodafone Qatar’s role in delivering a successful event should not be overlooked. It has tapped the experience of the wider Vodafone Group in delivering connectivity at major events, has been aggressively densifying its 5G network (with over 50% more radio access network sites deployed since 2017), and has also been expanding the reach of its GigaNet fiber network. 

The failure to allocate mmWave spectrum in time for the World Cup has disappointed, however this will now take place in 2023, and consumers should expect further 5G performance gains once both operators begin deployment. We will continue to look at performance on both operator’s networks as we draw closer to the World Cup, and at how they handle the deluge of visitors and traffic that it will bring. To stay abreast of Ookla’s latest content, you can subscribe to our updates here.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Network Performance

About the Author

Mark Giles

Ookla Research™ Articles
| August 17, 2022

The World Bank Uses Ookla Data to Examine Digital Infrastructure in Latin American Countries

Ookla for Good

Adherence to public health measures like non-pharmaceutical interventions (NPIs) were found to play a crucial role in protecting communities from the spread of COVID-19. A team of World Bank academics analyzed Ookla® Speedtest Intelligence® data alongside other publicly-available data to explore the role of digital infrastructure in NPIs compliance during the pandemic in their new report: “The adoption of non-pharmaceutical interventions and the role of digital infrastructure during the COVID-19 Pandemic in Colombia, Ecuador, and El Salvador.”

Highlights from the report:

  • Adherence to NPIs correlates with socioeconomic factors: It’s been established that disadvantaged communities struggled to implement movement restriction measures during the acute phases of the pandemic. These radically changed many people’s lives, but disadvantaged communities (both in low- and high-income countries) were disproportionately affected, most likely due to limitations in how people in those communities would be able to stay at home for jobs, school, etc.
  • Movement reduction: The research conducted in this report finds that NPIs implemented in Colombia, Ecuador, and El Salvador during 2020 caused a significant drop in movements during 2020. These drops from pre-pandemic baselines were 53% in Colombia and 64% in both Ecuador and El Salvador.
  • Connections between movement reduction and digital infrastructure: Furthermore, the research found that for every 10 Mbps increase in average fixed download speed, movement reduction increases by 13% in Colombia, 4% in Ecuador, and 19% in El Salvador.
  • Digital infrastructure, socioeconomic status, and movement reduction: These findings also may correlate with higher socioeconomic status supported by the fact that mobility reductions were more pronounced in larger, denser, and wealthier municipalities.
  • Further steps: This research shows that there is a significant association between the quality of digital infrastructure and adoption of NPIs, even after controlling for socioeconomic indicators. Due to the disproportionate gap between low-income and wealthier areas, action should be taken for policies and targeted investments aimed at “closing the digital gap, improving network reliability as well as equality across communities.”

We would like to thank Nicolò Gozzi, Niccolò Comini, and Nicola Perra for their work on this project.

Read the World Bank's Announcement Button

Ookla joined the World Bank’s Development Data Partnership platform over two years ago as part of our Ookla for GoodTM initiative. We are thankful to them, alongside the many other organizations we partner with to improve the state of internet performance around the world. Learn more about Ookla for Good.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Ookla for Good

About the Author

Bridget Erb

Ookla Research™ Articles
| July 12, 2022

Caribbean Advances Toward Digital Future but Some Are Left Behind

Network Performance

Mobile connectivity in the Caribbean is a growth industry with 28 million unique mobile subscribers as of Q2 2022, a market penetration of 63.7%, according to the GSMA, short of the global market penetration of 67.1%. Additionally, few Caribbean markets have 5G. In advance of the CANTO conference on July 17, we examined Q2 2022 data from the five most populous Caribbean countries as well as Puerto Rico to see how initiatives to enable digital evolution and transformation are progressing. We looked at country-level performance data as well as mobile availability statistics in each country.

Mobile performance varies widely across the Caribbean

At 46.84 Mbps, Puerto Rico had the fastest median mobile download speed by far when comparing the most populous Caribbean countries during Q2 2022 using Speedtest Intelligence®. This was at least a 43% improvement over Q2 2021. 5G is a big differentiator with only Puerto Rico and the Dominican Republic having commercial availability for 5G according to the Ookla® 5G Map™ and Trinidad and Tobago showing only limited 5G Availability. Puerto Rico was 35% faster for download speed than Jamaica, which fared well for median download speed, coming in second on this list at 32.77 Mbps, at least 20% faster than in Q2 2021. Trinidad and Tobago (27.57 Mbps), the Dominican Republic (19.67 Mbps), and Haiti (12.83 Mbps) followed. Cuba was far behind the other countries on this list with a mobile download speed of 5.78 Mbps, at least a 162% drop from Q2 2021.

Chart of mobile speeds in Caribbean countries

Trinidad and Tobago had the fastest median mobile upload speed among the most populous Caribbean countries during Q2 2022. At 10.54 Mbps, Trinidad and Tobago’s mobile upload speed was 24% faster than that in Jamaica (8.34 Mbps) and up at least 6% over Q2 2021. Puerto Rico (7.48 Mbps) followed, then Haiti (6.94 Mbps), the Dominican Republic (6.87 Mbps), and Cuba (3.71 Mbps). Cuba’s median upload speed was down at least 117% when comparing Q2 2021 to Q2 2022.

Chart of latency in Caribbean Countries

Trinidad and Tobago had the lowest median multi-server latency on our list during Q2 2022 at 33 ms followed by the Dominican Republic (52 ms), Jamaica (60 ms), Haiti (86 ms), Puerto Rico (89 ms). At 141 ms, Cuba’s latency was the highest.

Availability shows some populations are stuck with decades-old technologies

Data from Speedtest Intelligence in Q2 2022 shows that Puerto Rico had a 5G Availability, the proportion of users with 5G-capable devices who spend the majority of their time on 5G, of 63.1%. While we also saw 5G results in the Dominican Republic, there were insufficient 5G samples in the Dominican Republic to reliably analyze.

Chart of availability in Caribbean countries

Puerto Rico had the highest 4G Availability, the proportion of users who spend the majority of their time on 4G and above, among the most populous Caribbean countries at 92.0%. Cuba followed at 77.0%, then the Dominican Republic (76.2%), Jamaica (71.2%), Haiti (69.2%), and Trinidad and Tobago (68.1%).

Unfortunately, the other countries show a large number of users who are still relying on legacy mobile technologies. 3G and 2G are only sufficient for basic uses including: voice and texting, social media, and navigation apps. Users who want rich media experiences or video calling need access to 4G or higher.

2G and 3G Availability, the proportion of users who spend the majority of their time on 2G and 3G, was higher in Haiti (29.1%) and Trinidad and Tobago (30.4%) during Q2 2022 with no statistical difference between the two. Jamaica closely followed at 26.7%, then Cuba (20.2%), the Dominican Republic (19.6%), and Puerto Rico (5.7%) where both Liberty Mobile and T-Mobile have both recently sunsetted their 3G networks. Affordability of new handsets and more expensive subscription tiers could play a role in slow upgrades.

The Caribbean is certainly an exciting and growing telecom market. We’ll be interested to see what new initiatives come out of CANTO and how they help consumers in the region get closer to a digital future. Please stop by Booth 22 at CANTO to visit with us and discuss local provider performance and more.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Network Performance

About the Author

Isla McKetta

Ookla Research™ Articles
| June 27, 2022

Dtac and True Merger Talks Point to a Need to Address Unequal Footing in Thailand's 5G

Network Performance

The planned merger between True Corporation (“True”) and Total Access Communication (“dtac”) in Thailand is currently awaiting regulatory approval. The announcement of the merger or “amalgamation” as the involved companies like to call it, wasn’t unexpected as rumors around dtac’s owner Telenor’s plans to exit Thailand circulated for a while. Besides, Telenor hopes to merge its Malaysian operations and it sold its operations in Myanmar in March 2022. On November 20, 2021, True and dtac entered a non-binding memorandum of understanding to pursue the “amalgamation.” In April 2022, the two companies received the approval from their shareholders for the merger and to create a new listed company — NewCo — despite not knowing what the conditions or measures of the deal will be. In June 2022, a legal subcommittee of NBTC concluded that the telecom regulator has the power to approve or dissolve the planned merger. In this article we will assess the impact of the proposed merger on the Thai telecommunications market by examining its current state.

Key takeaways

  • Thailand’s 5G performed well compared to its regional counterparts due to a timely 5G network roll out and dedicated 5G spectrum availability.
  • Based on mobile performance, Thailand is a market dominated by one player — AIS. It had a lead in terms of 4G performance and that lead has been extended further with 5G. The third operator in the market, dtac, is not competitive on 5G due to its limited spectrum holdings (dtac’s 5G performance is equivalent to AIS’ 4G).
  • The merged operator, NewCo, could provide more robust competition to AIS while also having the scale to invest in 5G. While this will turn Thailand into a two-player market, examples of mergers and acquisitions in other countries suggest a number of measures will be most likely put in place: spectrum divestment, more capacity allocated to MVNOs, converged and innovative offerings, all of which can potentially offset its negative impact.

Thailand’s 5G performs well compared to its regional counterparts

5G deployment in Thailand is comparable in terms of 5G speeds and 5G Availability with more developed countries in the region such as Singapore, even though the country previously lagged behind its peers in assigning 3G and LTE spectrum.

In our recent article, we concluded that the country’s regulator, The National Broadcasting and Telecommunications Commission (NBTC), has been instrumental in establishing Thailand as a leading 5G market in the region. In fact, Thailand was one of the first markets to launch 5G in the Asia-Pacific region, with AIS and TrueMove H both launching commercial 5G services in Q1 2020, shortly after the conclusion of the country’s 5G auction. The Thai government plays an active role in ensuring 5G can bring societal benefits, e.g., improving government services and extending healthcare access. Some of the campaigns include establishing a telemedicine center, setting up a 5G network for smart city management, developing a pilot project on digital farming in Songkhla Lake Basin, and using 5G connectivity for pandemic related measures as tourism was reopening in Phuket.  

In Q1 2022, Speedtest Intelligence® data put Thailand on par with its regional peers such as Australia and China and ahead of the Philippines, Japan, Singapore and New Zealand in terms of 5G Availability (the proportion of users on 5G-capable devices who spend a majority of their time on 5G networks). 

Chart of internet performance in Thailand compared to other regional countriesIn February 2020, NBTC assigned spectrum for 5G use across low (700 MHz), mid (2,600 MHz), and high (26 GHz) frequency bands. It also plans a further auction of mid-band spectrum in 2022 in the 3.5 GHz band, which was vacated in September 2021 by Thaicom, a satellite provider. All of the countries in the comparison above assigned spectrum in the mid-band frequency, which is the sweet spot for 5G in terms of coverage and capacity. In South Korea, which came first in terms of median 5G download speed, the government allocated a total of 2,680 MHz of spectrum including 280 MHz in the 3.5 GHz band and 2,400 MHz in the 28 GHz spectrum band. Korean provider KT is also using a standalone 5G network, a form of 5G that doesn’t rely on 4G LTE as the foundation of the 5G experience, which should provide faster speeds and lower latency than non-standalone (NSA) 5G networks. In fact, a few operators in the analyzed countries have launched 5G SA including China (all operators), Singapore (M1, Singtel, and Starhub), Australia (Telstra and Vodafone), Japan (Softbank), and Thailand (AIS).

Chart of 5G spectrum in key Asia-Pacific markets

AIS wins on 5G performance in Thailand, TrueMove H on 5G Availability

In Q1 2022, AIS came as the fastest operator in terms of 5G speeds, this was also the case in Q4 2021 as per our recent article. According to Speedtest Intelligence, AIS recorded a median 5G download speed of 261.19 Mbps and 5G upload speed of 40.57 Mbps during Q1 2022. AIS launched 5G NSA (non-standalone) in February 2020 using the 700 MHz, 2.6 GHz and 26 GHz bands, followed by 5G SA in July 2020 in cooperation with Huawei. AIS deployed 5G CA (New Radio Carrier Aggregation) by integrating its mid-band (2600 MHz) and low band (700 MHz) spectrum. This in turn gave a 1.7x boost to the operator’s data transmission capabilities. TrueMove H was second for 5G download speed, with a median of 197.79 Mbps and a 5G upload speed of 25.52 Mbps. The lack of mid-band spectrum limits dtac’s performance, which showed a median 5G download speed of 32.70 Mbps and 19.18 Mbps upload.

Chart of 5G performance among operators in Thailand

The ranking shifts when we compare 5G Availability – the percentage of users on 5G-capable devices that spend a majority of time with access to 5G networks. TrueMove H came first for 5G Availability at 37.9% during Q1 2022, a three percentage point improvement over Q4 2021. This was well above the rest of the Thai operators: AIS (18.7%), and dtac (7.9%). Based on our data AIS & TrueMove H had 5G Availability in all 77 provinces but TrueMove H 5G Availability was higher in most of the provinces as per Q1 2022. 

This disparity we see between TrueMove H and AIS is largely down to the fact that AIS requires users to subscribe to a 5G tariff, as opposed to TrueMove H which allows greater access to 5G-enabled devices on its network. TrueMove H’s 5G Availability remains the highest via a combination of coverage and 5G handsets. The operator’s initial focus was to roll out 5G to most densely populated areas such as the Bangkok metropolitan area, in which over 90% of population is covered by 5G, followed by key locations. At the time of 5G network launch, TrueMove H offered 30 models of 5G smartphone under promotional prices, True 5G VR4K vision and True5G VR Headset, IoT equipment as well as gadgets. AIS rolled out a 5G network out to all 77 provinces, covering 78% of the population in Q1 2022, with a year end target of 85% population coverage.

At the same time, Thai operators continue to grow the number of 5G users, expanding the addressable market beyond early adopters; for example TrueMove H saw its 5G user base increase to 2.6 million in Q1 2022, AIS had 2.8 million 5G package subscribers and 3 million 5G handset on AIS network in Q1 2022.

Songkhla tops the charts for median 5G download speed

Every operator takes a unique approach to regional strategy, so we looked closely at 5G performance in select regions during Q1 2022. Songkhla came top when it comes to median 5G download speed (253.44 Mbps), but ranked last in 5G Availability (8.9%), which points to low network congestion due to a lower number of users.

Chart comparing 5G performance by provinces in Thailand

We removed dtac from the operator level comparison due to the low sample size. AIS came top in almost all regions, apart from Khon Kaen. AIS’s fastest median 5G download speed (313.35 Mbps) was in Songkhla.

Bangkok has the highest 5G Availability

Chart comparing 5G availability by provinces in Thailand

In Q1 2022, Bangkok had the highest 5G Availability (30.1%), Songkhla ranked last in 5G Availability (8.9%). Ookla 5G Map®  shows 215 commercial 5G deployments in the Bangkok area. What’s more, because Bangkok is more affluent than the rest of the country, smartphone adoption, including 5G, is higher than in the rest of the country. Due to the pandemic, Thai operators have actually accelerated their 5G rollout, starting with hospitals in Bangkok. At the end of 2021, AIS reported that its 5G network covered more than 99% of the population in Bangkok compared to 76% across the whole country. At the end of Q1 2022, dtac’s 5G network covered 34 provinces, though we have excluded dtac from the above ranking due to low sample count. Dtac has been focusing on network expansion using the 700 MHz band, resulting in capacity and coverage uplift, yet it is still lagging behind competition in uptake. Dtac reported that it will prioritize 5G expansion by expanding coverage to all of Thailand’s 77 provinces within the Q3 2022.

4G Availability close enough, AIS in the lead for 4G speeds

The leaderboard for 4G LTE performance in Thailand looked very similar to the 5G one during Q1 2022. AIS was in the lead (31.16 Mbps for download/17.51 Mbps upload), followed by TrueMove H (23.38 Mbps for download/10.80 Mbps for upload), and dtac (13.57 Mbps for download/ 5.05 Mbps upload), there was a major difference, however, when 4G performance is considered separately to that on 5G. AIS’s median download speed on all technologies combined was almost eight times higher than dtac’s, but AIS’s median download speed on 4G was just double of dtac’s. Furthermore, there was no substantial difference in terms of 4G Availability –  the percentage of users on all devices who spend the majority of their time connected to 4G technology both roaming and on-network – across Thai mobile networks.

Chart of 4G performance among operators in Thailand

Consolidation wave across Asia-Pacific could stifle competition

Merger and acquisitions activity is heating up across the Asia-Pacific region with deals on the table across a number of countries including Thailand, Malaysia, Taiwan, and Indonesia. Thus far, only the merger between Indosat and Tri in Indonesia has received regulatory approval and been completed. This is true in Europe as well, as we discussed in our recent article, with recent examples including the agreed joint venture between MasMovil and Orange in Spain and Iliad’s recent bid for Vodafone Italy. 

A number of studies have attempted to assess the impact of mergers. For instance, in 2017 GSMA analyzed the impact of the 2012 Hutchison/Orange merger in Austria (a 4-to-3 merger) on quality using difference-in-differences (DD) and synthetic control methods. The study concluded that the merger in Austria had a positive and statistically significant effect on quality outcomes. The U.K. telecom regulator, Ofcom, in its Economic Discussion Paper on Market structure, investment and quality in the mobile industry analyzed a number of M&A activities. It concluded that the results of merger-specific analysis are mixed, as there is no evidence that mergers have generated improvements in network quality to the benefit of consumers. Instead, there is some evidence that both investment and average download speeds declined following some of these mergers. Closer to Thailand, Indosat Ooredoo and Hutchison 3 Indonesia (Tri) merged into Indosat Ooredoo Hutchison (IOH) to create a number two player in Indonesia with 26.3% market share as of Q1 2022. It was conditioned upon a number of factors, though, around improved geographic reach and network performance. 

However, there are rare examples of a market moving towards duopoly. In 2011, Philippines mobile market became a duopoly after PLDT acquired Digitel. The deal was studied by regulators for seven months, the main issue being the large amount of the country’s 3G spectrum that the merged operator would control. It eventually passed on condition that PLDT gave up the 10 MHz 3G license held by one of its subsidiaries. Almost a decade later, a third player entered the Philippines, which we will discuss in an upcoming article. 

The shape of the Thai mobile market  

If approved, M&A would bring more MVNOs to the market

With close to 100 million mobile connections, Thailand’s SIM penetration of the population is 140%, meaning that on average a mobile subscriber has 1.58 SIMs. The market is served by four operators: AIS, DTAC, TrueMove H and the government owned National Telecom (NT). NT was formed in January 2021 via a merger of Communications Authority of Thailand (CAT) Telecom and TOT (Telephone Organization of Thailand). 

AIS, whose backers include Singtel Group, led the market with 44.5% of all mobile subscriptions, equivalent to 44.6 million subscribers, at the end of March 2022. By contrast, TrueMove H held 33.4% of the market share (32.5 million subscribers), with dtac claiming a 19.8% market share with 19.9 million subscribers. According to industry estimates, NT had less than 3.5 million subscribers in Q1 2022, equating to 3.3% market share. Currently, MVNOs hold a miniscule market share of the Thai market, under 1% combined. NT is the sole operator hosting MVNOs in Thailand since MVNOs were introduced in 2009, despite the fact that all of operators licenses’ terms and conditions have a clause that a minimum 10% of their spectrum capacity should be allocated to MVNOs. Opening up the market to MVNOs is often one of the conditions for M&A to go ahead. 

Chart of mobile operators market share in Thailand

The topic of mergers is widely discussed in Thailand; there have been a number of concerns raised. Thai consumer advocates and academics voice their disapproval of the M&A, saying consumers will be at a disadvantage due to less competition in the market. For instance, the People’s Network Protecting Public Interest claimed that the market would become a de facto duopoly with foreseen price increases of 20-30% in the long term. NT Telecom, which is both a competitor and a minority stakeholder in dtac, disapproved of the True-dtac merger. 

The discussion as to who should approve the merger was put to rest when a legal subcommittee of the National Broadcasting and Telecommunications Commission (NBTC) concluded the telecom regulator has the power to approve or prohibit the planned merger. NBTC is still conducting studies on the impact of the merger, both short-term and long-term, as well setting up a number of independent committees to advise on the best course of action. Most recently, a panel that was tasked with determining whether the merger would have economic impact, M&A could reduce Thailand’s GDP growth by between 0.05% and 1.99%, and increase mobile prices by 2.03%-19.5% depending on the degree of collusion. Against this backdrop, it is hard to imagine that the merger would get a green light. 

If the merger goes ahead, the newly combined entity will become the number one player in Thailand with a 52.2% market share, ahead of the current market leader, AIS. However, it takes time for the companies to merge their operations and it is most likely that in the short term both companies will use their separate brands while working out the go to market proposition. Also the companies’ execs at a recent seminar were at pains to assure that there will be no price hikes if the merger goes ahead, instead because of the economies of scale there will be more investment into the market resulting in more innovation and better customer experience. 

If approved, M&A would change the spectrum landscape 

As it stands right now, AIS has the largest amount of 5G spectrum — a total of 1,330 MHz — across low-, mid-, and high-frequency bands. In May 2022, AIS added a further 10 MHz of bandwidth on the 700 MHz spectrum from NT due to the deal with NT Telecom. With this deal, AIS will increase its bandwidth to 40 MHz from August 2022 onward, which should improve its 5G coverage. 

AIS and TrueMove H deployed their initial 5G networks on the 2600 MHz spectrum, while dtac used frequencies in the 26 GHz band. All operators, except for NT, also deployed 5G in the 700 MHz spectrum band when it became available for use in early 2021, following the completion of broadcasting service migration. NT is yet to deploy 5G. 

Chart of 5G holdings in Thailand before TrueMove H and dtac merger

Thanks to the merger, dtac would have access to True’s mid-band spectrum, which should substantially improve its performance. Furthermore, there is another C-band spectrum auction planned in 2022 (3.4-3.7 GHz band). This should have a positive effect on the 5G download speeds as we have seen in the USA when since deployment in the C-band, Verizon’s 5G speeds have set it apart from AT&T.

Chart of 5G holdings in Thailand after TrueMove H and dtac merger

However, it is common practice that operators that undergo mergers have to divest part of their spectrum as an M&A condition. For example, this was the case when Hutchison 3G acquired Orange in Austria, Hutchison 3G bought Telefonica in Ireland and Telefonica merged with E-Plus in Germany. 

The benefits of scale are obvious 

Fixed Mobile Convergence (FMC) bundling is offered by most operators in Thailand due to competitive pressures coming from TrueMove H and AIS. The merger could enable convergent offerings from dtac too, which is solely a mobile player, and would allow it to offer better service in terms of coverage and further expand its market share. According to Analysys Mason, FMC penetration will continue to increase in Thailand, and if the merger is blocked, dtac’s competitive standing will be further disadvantaged. 

On the other hand, True Corporation has a portfolio of services:

  • TrueMove H — mobile operator, which also offers NB-IoT (Narrowband IoT).
  • TrueOnline — broadband internet and fixed-line. It is the largest fixed broadband provider with a 46.7% market share.
  • TrueVision — Pay TV, digital TV and content provider and an online game and influencer network; 3.5M subscribers.
  • True Digital Group — Digital media, data analytics, cybersecurity, IoT, integrated digital health, digital solutions and True Digital Academy.

The merged operator NewCo would remain at its core a telecommunication player but would extend its reach to support the digital transformation of Thailand, in line with Thailand 4.0 vision. The quoted benefits of the “amalgamation” include:

  • Improved 5G coverage with better network quality, reliability and speed.
  • More value-driven convergence or products and services thanks to access to a wider ecosystem of partners.
  • Utilization of consolidated infrastructure such as outlets to expand its outreach to deliver on Thailand 4.0 policy.
  • Greater opex and capex cost efficiencies when deploying 5G networks thanks to the benefit of scale. As a result improving the quality of telecom infrastructure and customer satisfaction.
  • Streamlined efficiencies will deliver better consumer experience and will enable NewCo to invest in future technologies and networks.
  • Positioning Thailand as a regional technology hub.

The NewCo will operate: 

  • Telecom services and the sale and distribution of mobile devices via subsidiaries dtac, TriNet, and TrueMove H — using the 700 MHz, 850 MHz (under agreement with NT), 900 MHz, 1800 MHz, 2100 MHz, and 2300 MHz (under agreement with NT) spectrum.
  • Broadband internet provider via TrueOnline.
  • Pay TV, digital TV, and content provider via TrueVisions.
  • Portfolio of digital services via True Digital Group, and new businesses through artificial intelligence, cloud technology, smart devices, smart cities, amongst others.
  • Venture capital investments, with the intention to raise VC funding of USD 100-200 million with partners to invest in promising digital startups.

The merged operator could provide more competition to AIS across all market segments, not only mobile. AIS Fiber, for instance, holds a 14% market share and differentiated its services with value added and bundling packages. NewCo would build on existing TrueOnline offering and could take a convergent offering to a new level, e.g. quadplay. 

While we await the final decision on the merger, it is clear that dtac is falling behind its competitors when it comes to 5G performance. The recently announced National 5G Alliance aims to further promote the role of 5G in enabling digital transformation. We will monitor Thai operators’ performance and wait for the results for the upcoming mid-band spectrum auction to see whether this will close the performance gap. In the meantime, you can compare mobile performance across operators and countries using Speedtest Intelligence. 

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Network Performance

About the Author

Sylwia Kechiche

Ookla Research™ Articles
| July 27, 2022

Ookla Acquires CellRebel

Ookla News

Ookla® has acquired CellRebel, an independent company focused on helping operators and other telecommunications companies improve mobile networks worldwide. Together, Ookla and CellRebel will bring enhanced consumer network experience insights to the global telecommunications marketplace.

“The complexity of modern networks demands diversified streams of data to fuel holistic insights on performance, quality, and accessibility,” said Doug Suttles, founder and CEO of Ookla. “It is vital that we understand more about consumer experiences with networks, and CellRebel brings billions of daily data points with innovative analytical views to help fulfill this need worldwide.”

Along with robust localized network experience data, CellRebel brings sophisticated data visualization capabilities to support mobile network performance and optimization use cases, and a host of novel real-world consumer experience measurements to Ookla’s portfolio.

“We are beyond thrilled to join Ookla and their mission of improving connectivity for everyone,” said Tibor Rathonyi, CellRebel’s founder and CEO. “Ookla’s brand, technology, and presence in the market, combined with CellRebel’s advanced analytics use cases, mass-scale network quality measurements, and user experience data, will position us with must-have solutions for any telecom company building the networks of both the present and the future.”

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Ookla News

About the Author

Ookla

Ookla Research™ Articles
| August 11, 2021

Recent Spectrum Gains Point to Improved 5G Outlook for Indian Consumers

Spectrum


Key takeaways

  • Network congestion has dragged down performance. Existing spectrum holdings, network infrastructure and network congestion have served to depress Indian consumer download speeds, which have stagnated at or below 10 Mbps over the past two years.
  • Recently acquired spectrum provides some relief. Ookla® Speedtest Intelligence® data demonstrates the positive impact of additional spectrum on Jio’s 4G LTE network performance and on consumer sentiment.
  • 5G to bring a potential 10x bump in network speeds. Recent 5G launches in Asia Pacific point to a potential 10x increase in median download speeds (5G vs 4G-LTE).
  • Pivotal year ahead for the Indian telecoms market. Over the next 12 months, TRAI and the new Telecoms Minister will have to help build confidence in the market in the face of Vi India’s liquidity issues, as well as tackle the complexities of India’s upcoming spectrum auction and 5G launch.
  • Silver lining — the benefits to India’s 5G auction delay. Launching later in the 5G tech cycle than planned will convey some benefits, for example the lower cost of 5G network equipment as the technology and vendor ecosystem matures, lower 5G smartphone prices and a larger pre-installed base of 5G-enabled smartphone users.

Network congestion constrains India’s 4G speeds

India has witnessed a rapid migration to mobile broadband services over the past five years, growing from 22.4%, of the more than 1 billion mobile connections in the country, on either 3G or 4G networks at the end of 2016, to over 70% by Q2 2021 according to GSMA Intelligence. Rapidly falling data prices, spurred by the arrival of Jio in the market, have contributed to strong increases in mobile data consumption. This trend has only accelerated as more video streaming services have targeted the market and as a result of recent COVID-19-related lockdowns. In its June 2021 Mobility Report, Ericsson called the market out as one of the regions with the highest mobile data use per smartphone globally, at 14.6 GB per month, well above the global average of 9 GB and second only to the GCC states. While 4G still has a way to go to support this growth, it’s clear that this combination of connections and data growth has put a strain on India’s 4G networks. Speeds have stagnated as a result, with median download speeds struggling to breach 10 Mbps during 2019 and 2020 according to Speedtest Intelligence data.

COVID and the implementation of lockdowns in the market have only served to complicate matters, leading to a delay in India’s much anticipated 5G auction and also to changes in consumer and enterprise demand. During the first wave of the pandemic, operators had to respond to a massive shift in traffic – from urban commercial centres to outskirts and residential areas in cities, and from urban to rural areas – and also growth in traffic due to lockdowns. They also had to contend with disrupted supply chains and an inability at times to physically deploy network components.

ookla_mobile_network_performance_india_8721

New spectrum boosts Jio’s performance and customer sentiment

Operators were better prepared during the second wave of COVID (Q1-Q2 2021) – being able to manage more of their network estates remotely but also having increased their spectrum holdings across a variety of bands. Median download speeds increased from 8.52 Mbps in calendar Q1 2021, to 10.44 Mbps in Q2 2021, while 4G Service (the percentage of operator known locations where a device has access to 4G LTE service) hit 96.0% in Q2 2021, up from 93.5% in Q4 2020.

Spectrum is the lifeblood of the industry. It’s an oft-used phrase, but our Indian data demonstrates its importance in helping Indian operators build more positive customer experiences. The starkest improvement in network performance over the past year has come from Jio. In March 2021 the operator acquired spectrum in the 800, 1800 and 2300 MHz bands, across 22 circles — a good mix of coverage and capacity spectrum to support its 4G LTE service. Importantly for Jio, this increased its overall spectrum footprint by 55% and included a number of contiguous blocks of spectrum.

Our data maps the increase in Jio’s performance since March, showing median download speeds increased from 5.96 Mbps in March 2021 to 13.08 Mbps in June. Its upload speeds and Consistency Score™ (% of samples which exceed 5 Mbps download and 1 Mbps upload) also saw considerable improvements. Most tellingly, at the same time its NPS score (the relative weight of a brand’s promoters and detractors) rose from -46.37 in March, to -25.93 in June.

ookla_mobile_network_performance_jio_india_8721-1

What India can expect from 5G

While the additional spectrum Jio acquired in March helped ease congestion on its 4G-LTE network, new spectrum, particularly for 5G use, is critical to the continued growth of the sector and to further improve the consumer experience across all operators. India clearly lags behind markets that have already begun 5G deployment, such as the U.K. and U.S. However, that doesn’t mean Indian operators are just playing a waiting game — it’s clear there’s a lot of work going on behind the scenes to help drive 5G commercialization once the spectrum becomes available. All three major network operators are busy conducting 5G trials and have achieved very impressive 5G speeds. On top of that, Airtel has already started to roll out 5G-ready network equipment and Jio is testing its own 5G open RAN solutions in several cities.

One of the key benefits of 5G is that it can operate over a wider range of spectrum frequencies than LTE. The Telecom Regulatory Authority of India (TRAI) plans to allocate a wide band of 275 MHz of spectrum in the 3.3-3.6 GHz range (C-Band), which will offer much greater capacity than existing spectrum used for LTE services. Speedtest® data from other markets in Asia that have recently launched 5G (Thailand and the Philippines both launched 5G in Q1 2020) shows that the differential between 4G-LTE and 5G speeds was on average approximately 9-10x in Q2 2021.

Median 5G Performance Uplift in Countries with Recent 5G Launches
Q2 2021 | Speedtest® Intelligence
Country Launch Date 4G Download Speed (Mbps) 5G Download Speed (Mbps)
* All operators in Brazil had launched 5G by Q1 2021
Philippines Q2 2020 15.12 151.08
Thailand Q1 2020 25.99 231.45
South Africa Q2 2020 27.59 166.31
Brazil* Q3 2020 24.27 64.91

India’s 4G Consistency score has been improving. As of June 2021, 64.5% of 4G users in India could expect to achieve download speeds in excess of 5 Mbps, the speed required to stream HD video content, up from 52.9% in March. It’s impossible to say exactly how fast 5G will be for the average Indian user, given uncertainty over exact spectrum allocations and rollout plans (including the radio access network and improvements to backhaul and transport networks), but it’s safe to say 5G will bring a considerable bump to overall speeds in the country.

Market outlook: Turning a negative into a positive

It’s a big year ahead for TRAI and the new Communications Minister Ashwini Vaishnaw in overseeing a 5G auction to deliver an optimal outcome for the State while ensuring operators are able to invest adequately in 5G networks. However, it’s worth noting that there are two key benefits to the delay in India’s 5G launch, as the country witnessed from launching 4G-LTE relatively late in the tech cycle:

  • Network equipment costs will decrease. Over time the cost of 5G hardware will fall as the technology and vendor ecosystem matures, and Indian operators’ moves to embrace Open RAN will drive network costs yet lower.
  • 5G devices will be cheaper and more widely available. 5G smartphone prices have already fallen since the technology launched, and this trend will continue, spurred in India by partnerships such as Jio Platform’s with Google. Interestingly, we’re already seeing a growing number of Speedtest results running on 5G capable devices in India. This indicates there will be a pre-installed user base that operators can target from day one of launch.

5G should represent a step up in experience over current 4G LTE networks for Indian consumers, providing the bandwidth and latency to enjoy uninterrupted access to services such as high-definition video streaming, mobile gaming and video calling on the go. The advent of 5G should propel the market up the ranks on the Speedtest Global Index™, where it sat in 122nd place for median download speed as of June 2021. For Indian mobile operators and the regulator, the 5G era should be one of growing stability. With three large-scale operators, we’re unlikely to return to the price wars that occurred during the early 4G tech cycle, which is important in ensuring adequate re-investment in networks. Beyond that, I see a clear desire to be at the forefront of next generation network technologies. This is shown by the moves to embrace Open RAN and network virtualisation by all three mobile operators, the government’s Make in India initiative and the Indian Telecom Standard Body’s recent submission of its 6G vision to the ITU.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Spectrum

About the Author

Mark Giles

Ookla Research™ Articles
| December 18, 2019

A Global Look at Mobile Modem Market Share and Device Performance

Devices

Analysts discuss the latest devices all the time, but rarely is enough attention paid to the phone’s real powerhouse — the modem. We were interested to see how market share for modem manufacturers divides up on a global level, so we investigated device data from Speedtest IntelligenceTM during Q3 2019. We also looked at how popular phones performed in different markets, including a look at 5G phones in 5G countries.

Global modem market share

Ookla_Global-Modem-Market-Share_1219-2

Speedtest data showed Qualcomm was the most common modem manufacturer in 133 countries during Q3 2019 — the highest market share was in Hong Kong with 73.6% of the devices analyzed showing Qualcomm modems. Qualcomm’s slimmest majority was in Botswana with 25.6% of devices analyzed showing Qualcomm modems.

This is not surprising as Qualcomm chipsets power many flagship devices sold around the world. In the U.S., virtually all Android OEMs use Qualcomm-powered chipsets. The latest Qualcomm Snapdragon 855+ mobile platform with Snapdragon X24 integrated LTE modem (up to 2Gbps) powers popular devices from Samsung, LG and OnePlus. It’s worth noting that Qualcomm has multi-year licensing deals with multiple OEMs based in China, namely Vivo, OPPO, Lenovo, Xiaomi and OnePlus, providing their complete modem-to-antenna solutions for optimal RF performance. This includes valuable RF Front End (RFFE) components such as power amplifiers, envelope trackers, RF switches, filters and antenna tuners.

These OEMs also have access to Qualcomm’s first and second generation 5G modems. As of right now, Qualcomm is also the only chipset manufacturer providing modem-to-antenna solutions for 5G millimeter wave (mmWave) deployments, providing all-in-one mmWave antenna modules that contain radio transceiver, RFFE and phased array antenna.

Intel was the most common modem manufacturer in 32 counties during Q3 2019. The highest percentage of devices with Intel modems was seen in Greenland at 55.6%. Intel’s slimmest majority was in South Africa with 28.6% of devices analyzed showing Intel modems. Intel’s main customer in the smartphone space is Apple. Starting in 2016, Apple began powering some iPhone devices with Intel’s flagship LTE chipsets, and since 2018, all iPhones have Intel’s cellular chipsets.

Samsung was the most common modem manufacturer in 16 countries during Q3 2019. South Korea had the highest percentage of devices with Samsung modems at 53.8%. Samsung’s slimmest majority was in Mozambique with 29.1% of devices analyzed powered by Samsung modems. Samsung’s Exynos LTE modem is seen in variants of Samsung’s Galaxy S and Note devices. Except in the Americas and China, most of Samsung’s flagship S10 and Note 10 devices around the world are powered by Samsung’s own Exynos 982x SoC (system on a chip), with an integrated LTE Category 20 modem capable of download speeds of up to 2 Gbps.

Speedtest data showed HiSilicon as the most common modem manufacturer in two countries during Q3 2019. In Costa Rica, 32.4% of devices analyzed showed HiSilicon modems, and in Namibia that number was 27.6%. HiSilicon is a semiconductor company based in Shenzhen and fully owned by Huawei. Huawei integrates its own flagship modem into its flagship P and Mate series devices. These devices have a large user base in Europe, the Middle East and Asia.

Device performance is affected by market factors

A phone’s performance is always going to depend on the conditions within its specific market. Factors affecting network performance can include: geography, cell site and population density, the amount of wireless spectrum deployed and the overall capabilities of user equipment seeded to market. Multiple factors can impact the performance of a device, including: varying degrees of RF transparency in the materials used for device chassis, variations in RF front-end and antenna design complexity and whether the baseband processor is more or less capable of handling network tasks. We used Speedtest data to analyze how three popular phones — the Apple iPhone Xs, the Huawei Mate 20 Pro and the Samsung Galaxy S10 — performed in specific markets around the world during Q3 2019. We excluded data from devices with fewer than 100 samples in a market during the period.

Mean-DL-Speeds-on-Flagship-Phones

The Samsung Galaxy S10 was the fastest of these three devices in all but five markets during Q3 2019. However, the mean download speed on the Galaxy S10 varied between 18.06 Mbps in India and 95.91 Mbps in Canada. The Huawei Mate 20 Pro showed the fastest mean download speed of these three devices in France and the U.K. during Q3 2019 and often placed second in the remaining markets on the list. Mean download speed on the Mate 20 Pro during Q3 2019 ranged from 14.57 Mbps in India to 93.66 Mbps in Canada.

Apple’s iPhone Xs was at a slight disadvantage in this comparison, as it came out in 2018 where the other devices debuted in 2019. Because the iPhone 11 was not fully seeded to markets in Q3 2019, we considered its predecessor, the iPhone Xs, in this analysis. The iPhone Xs showed the fastest mean download speed in Germany, Japan and Nigeria during Q3 2019. Mean download speeds on the iPhone Xs varied from 15.92 Mbps in India to 71.72 Mbps in Canada.

Device performance in 5G markets

5G currently offers the pinnacle of mobile performance. We looked at 5G-capable devices in markets where 5G exists to see how download speeds compare. These results include Speedtest results on all technologies, not just 5G, which means averages also reflect consumers using 5G phones with a 4G connection.

Mean-DL-Speeds-on-5G-Phones

Both the Samsung Galaxy S10 5G and the Huawei Mate 20 X 5G showed mean download speeds in excess of 200 Mbps in some markets during Q3 2019. However, there’s clearly some difference in which devices are supported by which operators, as not all operators in 5G markets are offering 5G equally (if at all). Related, the Samsung Galaxy S10 5G models sold in the U.S. and China are powered by Qualcomm’s first-generation Snapdragon X50 5G modem, while other 5G markets receive the variant powered by Samsung’s in-house Exynos 5100 5G modem.

Mobile operators continue to incentivize consumers to upgrade to newer and more capable devices to ensure a more efficient use of spectrum assets for network operators. This leads to an improved utilization of shared resources, faster overall speeds and better quality of experience.

We’re looking forward to updating these analyses as more markets adopt 5G and as newer and even faster phones are released. For more information about how our device data can help you, contact us.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Devices

About the Author

Isla McKetta

Ookla Research™ Articles
| January 14, 2021

Apple has 5G! But How Fast is the iPhone 12?

Devices


Apple’s 5G-capable iPhone 12 is the latest step in the continuous cycle of new technical specifications, new network components, new (or refarmed) radio spectrums and compatible user equipment that aim to deliver enhanced 5G user experience. At Ookla®, we are fortunate to have a front-row seat to observe these advances and we were thrilled when Apple announced its first 5G devices on October 13, 2020. Given the popularity of Apple’s devices, this release marks a major milestone on the way to 5G becoming mainstream.

iPhone 12 launch drives spikes in 5G testing

The daily count of unique devices worldwide that are capable of connecting to 5G jumped dramatically when each new iPhone 12 variant launched. We saw a 138.3% increase when comparing the day the iPhone 12 5G and iPhone 12 Pro 5G were released to the mean of the previous week. On the day the iPhone 12 Mini 5G and iPhone 12 Pro Max 5G launched, there was a further 44.3% increase over that one-day spike.

Daily-Trend_5G-Capable-Devices_Year_0121-1

Pro 5G and Pro Max 5G are the most popular iPhone 12 models

We examined Speedtest® results from the launch date of each model through the end of the year to see which iPhone 12 models are the most popular in 15 major cities across the globe. We found that most Speedtest users have opted for the “Pro” models. The iPhone 12 Pro Max 5G showed the highest number of samples among iPhone models in Singapore, Dubai, Hong Kong, New York, Riyadh and Sydney. The iPhone 12 Pro 5G showed the most samples in London, Madrid, Rome, Helsinki, Zürich, Berlin, Amsterdam, Seoul and Tokyo. While the more affordable models were less popular than the Pro models across all the cities on our list, the iPhone 12 Mini saw the most adoption in Tokyo and the iPhone 12 5G saw the most adoption in Rome.

iPhone-12-Model-Popularity_0121

Seoul tops list of iPhone 12 5G speeds

We analyzed Speedtest Intelligence® data for iPhone 12 devices in the same 15 cities and found that Seoul had the fastest median speed over 5G, followed by Dubai and Riyadh. Seoul also had the fastest upload speed by a considerable margin. This is not a surprise given reports that there are more than 100K 5G base stations in South Korea. It is interesting to note that European cities are relatively close to each other in terms of median download and upload speeds. That is good news for the 5G action plan of the European Commission and their target of having uninterrupted 5G coverage on major terrestrial transport paths by 2025.

iPhone-12-5G-Median-Speeds_0121

Each of these markets utilizes its own unique approach to 5G. Today, the United States is the only market where iPhone 12 models support 5G high-bands, namely n260 and n261. This is to support existing commercial 5G deployments in the mmWave spectrum across all three Tier 1 operators.

Elsewhere on the globe mid-band (specifically the 3300-3800 MHz range in most countries) is the most common frequency range for initial 5G roll-outs. There are several reasons for this, ranging from principles of electromagnetic wave propagation to marketing strategies. High-band frequency ranges (above 24 GHz with 400-800 MHz contiguous bandwidth) can do wonders in terms of download speeds, but due to limited propagation characteristics, it can be challenging to provide a mmWave coverage layer across entire markets. In order to mitigate this well-known challenge, operators tend to rely on the lower frequency bands for coverage and selectively deploy mmWave applications in targeted areas (such as high-traffic locations).

Depending on market dynamics and spectrum availability, most providers choose non-standalone (NSA) 5G configuration with an LTE anchor. Operators with limited amounts of FR1 spectrum tend to use dynamic spectrum sharing (DSS), a feature which allows both LTE and New Radio (NR) operation on the same slice of spectrum at the same time. This feature enables a relatively easy deployment of 5G coverage layers, and is a stepping stone to standalone 5G (5G SA). In addition to these commonly observed strategies, a few operators are considering pushing the limits of digital convergence with open radio access networks (RAN).

No matter which strategy an operator chooses, one important fact about 5G does not change: access to a trio of low, mid and high bands and a strategy for rolling out 5G SA is critical. Deployment of the 5G SA core unlocks the potential of enhanced mobile broadband (eMBB), ultra-reliable low latency communication (uRLLC) and massive machine type communications (mMTC).

Operator breakdown: iPhone 12 performance in select cities

5G deployments vary greatly from country to country, depending on spectrum allocated and the particular channel bandwidths each operator has deployed. This makes comparisons between countries difficult, as these factors directly impact the peak 5G speeds achievable in that market. However, looking at four major cities, we can see that performance by operator also varies.

iPhone-12-5G-Median-Speeds_Seoul_0121

In Seoul, the fastest city for 5G on the list above, the 3.5 GHz (Band n78) is used with 80 to 100 MHz channels per operator, and B2C mmWave (which would add a whopping 800 MHz channels per operator) is on the horizon. Here, LG U+ showed the fastest median download speed over 5G on the iPhone 12 in Seoul at 625.03 Mbps. SK Telecom was second and KT third.

iPhone-12-5G-Median-Speeds_Hong-Kong_0121

The three Hong Kong mobile operators that launched commercial 5G networks on April 1, 2020 ranked fastest for iPhone 12 5G median download speed rankings in Hong Kong. China Mobile HK, the only 5G network provider in Hong Kong that has acquired 3.3 GHz (3380-3400 MHz) and 3.5 GHz (3400-3460 MHz) continuous bandwidth spectrum was the fastest of these three at 212.77 Mbps. CSL and 3 Hong Kong were a close second and third, respectively. SmarTone, which launched its 5G network a month later, was fourth.

iPhone-12-5G-Median-Speeds_Amsterdam0121

The 3.5 GHz band is not yet available in the Netherlands, but this did not slow down Dutch operators in launching their commercial 5G networks in 2020. According to Speedtest Intelligence data, KPN Mobile was comfortably at the top, with a median download speed of 211.80 Mbps over 5G using the iPhone 12 in Amsterdam during Q4 2020. T-Mobile was second and Vodafone third.

iPhone-12-5G-Median-Speeds_Madrid_0121

While Spanish operators currently benefit from the n78 band, the next step is expected to be the delayed addition of low bands (700 MHz). In Madrid, Vodafone showed the fastest median download speed over 5G using the iPhone 12 during Q4 2020 at 232.51. Orange was second fastest, Yoigo third and Movistar at fourth.

We will continue to monitor how Apple’s 5G-capable devices impact the global market. Contact us to learn more about how Speedtest Intelligence can help you understand the latest developments in your market.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Devices

About the Author

Erdem Koc

Ookla Research™ Articles
| April 19, 2021

Saudi 5G Is Fast, and New Spectrum Allocations Should Make it Faster

Spectrum

pdf_download_button_ar-1

Saudi Arabia has a new plan to allocate or improve 23 GHz of spectrum to boost 5G speeds and coverage and potentially best other countries in the Gulf Cooperation Council (GCC), This region has been ahead of the 5G curve since early days with Qatar launching commercially available 5G in 2018 and Bahrain, Kuwait, Saudi Arabia and the United Arab Emirates following soon after in 2019.

It’s good company to be in, but having such technologically advanced neighbors can obscure the progress Saudi Arabia has made and how well the country is doing compared with the world. This article looks at mobile speeds and 5G adoption in GCC countries and then closely examines Saudi mobile performance, including information on fastest providers, time spent on 5G and how the new spectrum could improve performance.

UAE has fastest mobile speeds in GCC, Saudi Arabia third

ookla_median-mobile-speeds_gcc_0421_en
There was a wide range of median mobile speeds across the GCC over the past year, despite 5G presence in nearly all of the countries. United Arab Emirates (UAE) consistently had the fastest median download speed over mobile, with 100.99 Mbps during Q1 2021. Qatar was second with 90.92 Mbps during Q1 2021 and Saudi Arabia was third (67.61 Mbps). Kuwait, Oman and Bahrain formed a tight group at the bottom of the rankings with median download speeds of 42.52 Mbps, 37.52 Mbps and 36.76 Mbps, respectively, during Q1 2021. Of these countries, only Oman did not have commercially-available 5G until 2021.

Kuwait showed the largest increase in median download speed among GCC countries when comparing Q1 2020 to Q1 2021 at 84.0%. UAE saw the second largest increase (61.6%), Saudi Arabia third (48.2%), Qatar fourth (53.2%), Bahrain fifth (43.8%) and Oman sixth (21.6%).

Median upload speeds over mobile were much slower than download speeds in all GCC countries during 2020, as is often the case. UAE had the fastest upload speed during Q1 2021 at 23.62 Mbps. Qatar was second (21.96 Mbps), Saudi Arabia third (17.06 Mbps), Kuwait fourth (16.22 Mbps), Oman fifth (12.75 Mbps) and Bahrain sixth (10.17 Mbps).

5G adoption is highest in Saudi Arabia

The ratio of samples from devices that are connected to 5G to the number of samples from all 5G-capable devices speaks to the maturity of the 5G market in each country. Saudi Arabia had the highest ratio among GCC countries during Q1 2021. Qatar was second and UAE third, Kuwait fourth and Bahrain fifth. Oman, which only launched commercially-available 5G during Q1 2021, was a distant sixth.
ookla_5g-device-ratio_gcc_0421_en

Qatar had the highest 5G Availability

ookla_gcc_5g_availability_map_0421_en

One way to understand the state of a 5G network is by looking at 5G Availability — the proportion of users spending the majority of their time on 5G. Mobile users with 5G-capable devices in Qatar had the highest 5G Availability among GCC countries with 38.1% during Q1 2021. Saudi Arabia was second (31.9%), Kuwait third (31.8%), UAE fourth (30.5%) and Bahrain fifth (17.3%). 5G Availability in Oman, where 5G was not commercially available until Q1 2021, was 3.0%.

5G in Saudi Arabia is much faster than global average

ookla_5g-download-speed_saudi-arabia_world_0421_en

We compared Saudi Arabia’s median download speed over 5G with an average of 5G download speeds around the world during Q1 2021 and found that Saudi Arabia’s 5G is 127% faster at 322.42 Mbps.

stc was the fastest operator in Saudi Arabia, Mobily had highest rating and NPS

Speedtest Consumer Sentiment™ data provides rich insights into customer satisfaction over time, as well as competitive benchmarking, by providing data on both customers’ overall satisfaction with their network providers (based on a five-star scale) and Net Promoter Score (NPS). This data set is gathered from single-question surveys presented to users at the end of a Speedtest. Operators and government regulators across the globe use this data to monitor improvements over time. A comparison of Q1 2021 ratings data from Saudi Arabia’s top providers to their speeds during the same period, we can explore the relationship between customer satisfaction and network performance.

ookla_median-mobile-speeds_saudi-arabia_0421_en

There was a wide spread among download speeds for Saudi Arabian mobile operators during Q1 2021 with stc showing the fastest median download and upload speeds at 76.81 Mbps and 19.71 Mbps, respectively. Mobily was second for download and upload speeds (62.36 Mbps and 13.29 Mbps, respectively) and Zain third (39.62 Mbps and 11.29 Mbps, respectively).

Mobily had the highest rating and the highest NPS among top providers in Saudi Arabia in Q1 2021. Substantively, there was not enough difference between the ratings of stc and Zain to determine a second and third ranking. stc was second for NPS and Zain third. It’s worth noting that the NPS was negative for all three operators, indicating that users were not likely on average to recommend the service to friends or family.

How Saudi Arabia will use additional spectrum to maximize performance

On March 30, Saudi Arabia’s Communications and Information Technology Commission (CITC) released the 3-year “Outlook for Commercial and Innovative Use of the Spectrum in Saudi Arabia.” The program includes a plan to make more than 23 GHz of spectrum available for innovative and commercial use: 4 GHz licensed, 6.2 GHz unlicensed and more than 13 GHz of lightly licensed spectrum. This balanced approach should maintain protection of key uses in their primary bands while supporting a range of technologies, including: mobile, satellite — including non-geostationary satellite orbit (NGSO), high altitude platform station (HAPS), air to ground and Wi-Fi/WiGig.

CITC will allocate the 600 MHz and 3800 – 4000 MHz bands for mobile use in 2021. The sub-1 GHz should help Saudi operators maximize the distance their 5G signals can travel as T-Mobile has done in the U.S.. This is important in a country with vast areas to span between major cities.

Meanwhile, the addition of the 3800 – 4000 MHz band to the already provided 3400-3800 MHz in the C-band should enable operators to add massive capacity to their networks and leverage the fully market-tested network infrastructure as well as a plethora of 5G capable devices. Specifically, with the recent mobile chipsets capable of FDD+TDD NR Carrier Aggregation, these provide a stepping stone and a smooth transition to standalone 5G, and allow operators to deploy an ideal mix of 5G coverage and capacity.

Saudi Arabia and the GCC as a whole are interesting markets to watch and we’ll continue using data from Speedtest Intelligence® to see if Saudi performance continues to improve and how the rankings shift as Oman ramps up their 5G program. For sneak peeks at how countries around the world are performing on a monthly basis, visit the Speedtest Global Index™.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

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Isla McKetta

Ookla Research™ Articles
| February 22, 2021

Revisiting iPhone 12 5G Performance Across the Globe

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As we previously covered, the iPhone 12 is finally allowing Apple enthusiasts to connect to 5G. We’re back with fresh data to see how user adoption and new 5G rollouts have affected performance worldwide.

Unique 5G-capable device counts have leveled off

After the launch of various iPhone 12 models, the daily count of unique devices worldwide that are capable of connecting to 5G spiked significantly compared to the year as a whole. The daily trend of unique 5G-capable devices as a percentage of the whole year is dramatically higher than before the iPhone 12 models launched, but has remained relatively steady since December.
Daily-Trend_5G-Capable-Devices_Year_0221

Pro 5G and Pro Max 5G are the most popular iPhone 12 models

We looked again at Speedtest® results from the launch date of each model, this time including data through the end of January, to see which iPhone 12 models are the most popular. This time we added five additional cities for a total of 20 major cities across the globe. We still found that most Speedtest users have opted for the “Pro” models.

The iPhone 12 Pro Max 5G showed the highest number of samples among iPhone models in Bangkok, Kuwait City, Singapore, Abu Dhabi, Dubai, Riyadh, Hong Kong, New York, London, Madrid and Sydney. This was a change for both London and Madrid, which had previously had more samples from the iPhone 12 Pro 5G.

The iPhone 12 Pro 5G showed the most samples in Seoul, Zürich, Berlin, Amsterdam, Warsaw, Helsinki, Rome, Barcelona and Tokyo. While the more affordable models were less popular than the Pro models across all the cities on our list, the iPhone 12 Mini saw the most adoption in Tokyo and the iPhone 12 5G saw the most adoption in Rome and Madrid.
iPhone-12-Model-Popularity_0221

Seoul tops list of iPhone 12 5G speeds

As before, we analyzed Speedtest Intelligence® data for iPhone 12 devices in these 20 cities and found that Seoul had the fastest median speed over 5G, followed by several of the major cities of the Gulf Cooperation Council (GCC), namely Kuwait City, Abu Dhabi, Dubai and Riyadh.

It is also interesting to observe that, in the highly dynamic European market where many different network rollout approaches are possible, 5G download speeds in seven of nine European cities fell between 135-160 Mbps range on the iPhone 12. Helsinki and Warsaw were the exceptions in Europe, with 241.98 and 61.14 Mbps median download speeds, respectively.
iPhone-12-5G-Median-Speeds_0221

Operator breakdown: iPhone 12 performance in select cities

We also expanded our operator analysis to 10 cities. The following charts include median 5G speeds over iPhone 12 models of top operators with sufficient samples.

Operator rankings did not change in the four cities we previously analyzed. LG U+ in Seoul, China Mobile Hong Kong in Hong Kong and KPN Mobile in Amsterdam still had the fastest median 5G download speeds over the iPhone 12 in their local markets.
iPhone-12-5G-Median-Speeds_Seoul_0221-1

iPhone-12-5G-Median-Speeds_Hong-Kong_0221

iPhone-12-5G-Median-Speeds_Amsterdam_0221

iPhone-12-5G-Median-Speeds_Madrid_0221

Barcelona showed similar speeds by operator to those in Madrid. We could not yet determine whether Vodafone or Orange’s 5G networks were fastest for iPhone 12, but both providers had a solid lead over Movistar in both Madrid and Barcelona.
iPhone-12-5G-Median-Speeds_Barcelona_0221

United Arab Emirates was the fastest country for mobile according to the January 2021 Speedtest Global Index™. As the capital and the second most populous city in the country, Abu Dhabi contributed to this average with median 5G download speeds of 396.06 Mbps on the iPhone 12 for Etisalat and 211.83 Mbps for du.
iPhone-12-5G-Median-Speeds_Abu-Dhabi_0221

In Bangkok, AIS showed the highest median 5G download speed over the iPhone 12 at 362.68 Mbps. TrueMove H followed at 242.22 Mbps. These two operators also had the highest number of Speedtest results over iPhone 12 among all operators analyzed for this article. Another popular operator in the region, DTAC, is not included in the chart due to limited iPhone 12 5G samples.
iPhone-12-5G-Median-Speeds_Bangkok_0221

Data from Speedtest Intelligence reveals that Sunrise had the fastest median 5G download speed over iPhone 12 by a considerable margin at 328.32 Mbps.
iPhone-12-5G-Median-Speeds_Zurich_0221

Telekom in Berlin comfortably had the fastest median 5G download speed over iPhone 12 at 249.16 Mbps.
iPhone-12-5G-Median-Speeds_Berlin_0221

As mentioned above, median 5G speeds over iPhone 12 lagged in Warsaw when compared with other European cities analyzed. This is likely due to the fact that the auction of 3.4-3.8 GHz bands did not take place as planned in Poland because of the pandemic. As of this analysis, Orange and T-Mobile’s 5G speeds for iPhone 12 devices were faster than Play, which trailed with 42.53 Mbps. We also saw 5G tests from Plus in Speedtest Intelligence, but the operator is not included in the above chart due to lack of iPhone 12 samples compared to other operators.
iPhone-12-5G-Median-Speeds_Warsaw_0221

We will continue to monitor how Apple’s 5G-capable devices impact the global market. Contact us to learn more about how Speedtest Intelligence can help you understand the latest developments in your market.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

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Erdem Koc