Tag: Germany

Ookla Research™ Articles
| January 16, 2024

52 New Ookla Market Reports Available for Q4 2023

Global Speeds

Ookla® Market Reports™ identify key data about internet performance in countries across the world. This quarter we’ve provided updated analyses for 52 markets using Speedtest Intelligence® and summarized the top takeaways below. Click through to the market report to see more details and charts about the countries you’re interested in, including the fastest fixed broadband providers and mobile operators, who had the most consistent service, as well as 5G and device performance in select countries during Q4 2023. Jump forward to a continent using these links:

Africa | Americas | Asia | Europe | Oceania

Africa

  • Côte d’Ivoire: Orange recorded the fastest median mobile and fixed download speeds during Q4 2023, at 30.13 Mbps and 65.90 Mbps, respectively. Moov Africa recorded the lowest mobile median multi-server latency at 83 ms, while CANALBOX recorded the lowest latency over fixed broadband at 70 ms. Of Côte d’Ivoire most populous cities, Abidjan had the fastest median fixed download speed of 58.88 Mbps.
  • Mozambique: Tmcel recorded the fastest mobile median download speed of 27.80 Mbps in Q4 2023, and also the highest mobile Consistency at 91.6%. Of Mozambique’s most populous cities, Maputo had the fastest median mobile and fixed download speeds at 26.33 Mbps and 14.65 Mbps, respectively. SpaceX’s Starlink recorded the fastest fixed broadband median download speed in Q4 2023 at 36.13 Mbps, along with the highest Consistency at 49.7%. Meanwhile, TVCABO recorded the lowest latency over fixed broadband at 16 ms.
  • Senegal: There was no winner of fastest median mobile performance in Senegal during Q4 2023, with Free and Orange both tied. Orange led the market for median fixed broadband download performance, with 21.46 Mbps in Q4 2023. Orange also had the lowest latency at 90 ms and highest Consistency of 45.4%. Of Senegal’s most populous cities, Dakar had the fastest median fixed download speed of 27.11 Mbps.

Americas

  • Argentina: Personal had the fastest median download speed over mobile at 36.59 Mbps, while also registering the lowest latency of 39 ms during Q4 2023. In the fixed broadband market, there was no statistically fastest network, with Movistar and Telecentro delivering median download speeds of 106.41 Mbps and 105.98 Mbps, respectively. Movistar recorded the lowest latency of 9 ms. Among Argentina’s most populous cities, Mendoza recorded the fastest mobile median download speed of 37.75 Mbps, while Buenos Aires recorded the fastest fixed download speed of 109.79 Mbps.
  • Belize: Digi had the fastest median mobile download and upload speeds of 17.50 Mbps and 9.28 Mbps, respectively during Q4 2023. Digi also recorded the highest Consistency of 80.3%, while smart! recorded the lowest median latency of 56 ms. There was no statistically fastest fixed network in the market based on download speed, however NEXGEN recorded the fastest median upload speed at 47.47 Mbps.
  • Canada: Bell was the fastest mobile operator in Canada with a median download speed of 121.33 Mbps in Q4 2023. Bell also had the fastest median 5G download speed at 194.23 Mbps. Rogers had the fastest median mobile upload speed of 15.10 Mbps, and the highest Consistency of 88.2%. Bell pure fibre was fastest for fixed broadband, recording a median download speed of 307.77 Mbps and a median upload speed of 264.97 Mbps. Bell pure fibre also recorded the highest Video Score, of 87.90. Of Canada’s most populous cities, St. John’s recorded the fastest median mobile download speed at 171.76 Mbps, while Fredericton recorded the fastest median fixed broadband download speed of 247.89 Mbps.
  • Colombia: Movistar was fastest for fixed broadband with a median download speed of 210.46 Mbps in Q4 2023. ETB had the lowest latency over fixed broadband at 7 ms. Of Colombia’s most populous cities, Cartagena recorded the fastest median fixed download speed of 146.74 Mbps.
  • Costa Rica: Claro had the fastest median download speed among mobile operators at 40.56 Mbps during Q4 2023. Liberty recorded the fastest median upload speed at 10.73 Mbps, the lowest mobile latency at 33 ms, and the highest Consistency at 78.6%. Metrocom was fastest for fixed broadband download and upload performance, at 225.94 Mbps and 179.66 Mbps, respectively. Metrocom also recorded the lowest latency, at 6 ms.
  • Dominican Republic: Claro had the fastest median download and upload speeds among mobile operators at 34.27 Mbps and 9.84 Mbps, respectively. Claro also recorded the highest Consistency, at 77.0%. Viva had the lowest mobile latency at 43 ms. SpaceX’s Starlink was fastest for fixed broadband download performance at 48.08 Mbps, while Claro recorded the fastest median upload speed at 25.38 Mbps, and the lowest latency at 41 ms. Altice recorded the highest fixed broadband Consistency, at 66.6%.
  • Ecuador: CNT recorded the fastest median mobile download speed during Q4 2023, at 26.22 Mbps, while Movistar recorded the lowest mobile multi-server latency at 41 ms. Netlife was fastest for fixed broadband, with a median download speed of 91.56 Mbps. Netlife also recorded the lowest latency over fixed broadband at 8 ms. Xtrim recorded the highest fixed broadband Consistency at 84.8%. Of Ecuador’s most populous cities, Santo Domingo recorded the fastest median mobile download speed of 31.58 Mbps, while Guayaquil recorded the fastest median fixed download speed of 88.59 Mbps.
  • El Salvador: Claro had the fastest median download speed among mobile operators in El Salvador, at 40.97 Mbps, along with the highest Consistency of 90.4%. Movistar registered the fastest median mobile upload speed of 13.35 Mbps and lowest latency at 73 ms. Cable Color recorded the fastest median fixed download speed at 55.57 Mbps, the top median upload speed at 57.04 Mbps, and the lowest median latency of 51 ms. Of El Salvador’s most populous cities, Santa Tecla showed the fastest median mobile and fixed download speeds during Q4 2023 at 39.27 Mbps and 54.98 Mbps respectively.
  • Guatemala: Claro was the fastest mobile operator in Guatemala during Q4 2023 with a median download speed of 41.63 Mbps and a median upload speed of 19.61 Mbps. Claro also had the highest Consistency at 87.9%, while also leading the market for 5G performance, with a median 5G download speed of 388.34 Mbps. Tigo recorded the lowest median mobile latency at 79 ms. SpaceX’s Starlink was fastest for median fixed download performance at 54.32 Mbps, while Cable Color was fastest for fixed upload performance at 33.45 Mbps. Cable Color also had the lowest median latency on fixed broadband at 27 ms. Claro recorded the highest fixed broadband Consistency at 73.1%. Of Guatemala’s most populous cities, Escuintla showed the fastest median mobile download speed during Q4 2023 at 44.16 Mbps, while Villa Nueva recorded the fastest median fixed download speed, at 60.83 Mbps.
  • Guyana: There was no winner of fastest median mobile performance in Guyana during Q4 2023, with ENet and Digicel posting median download speeds of 24.64 Mbps and 23.53 Mbps, respectively. ENet recorded the fastest median mobile upload speed at 18.49 Mbps and offered the lowest median latency at 143 ms. In the fixed broadband market, ENet recorded the fastest median download and upload speeds, of 70.20 Mbps and 52.25 Mbps, respectively, while also recording the lowest median latency of 130 ms. GTT recorded the highest fixed broadband Consistency during Q4 2023, at 69.2%.
  • Haiti: Digicel was the fastest mobile operator in Haiti with a median mobile download speed of 14.26 Mbps, a median upload speed of 10.52 Mbps, and Consistency of 67.2%. Natcom recorded the lowest mobile latency, of 62 ms. SpaceX Starlink had the fastest median fixed download speed at 41.73 Mbps. Natcom had the fastest median fixed upload speed at 31.89 Mbps, the lowest median fixed latency at 47 ms, and the highest fixed broadband Consistency of 64.0%.
  • Honduras: Claro recorded the fastest median mobile download and upload speeds during Q4 2023, of 53.06 Mbps and 16.22 Mbps, respectively, while also recording the highest Consistency at 87.2%. Tigo recorded the lowest median mobile latency at 93 ms. Claro had the fastest median fixed download speed at 47.26 Mbps during Q4 2023, and the highest fixed broadband Consistency at 80.2%. TEVISAT recorded the fastest median upload speed, of 22.36 Mbps, and the lowest median fixed latency at 20 ms. Of Honduras’ most populous cities, El Progreso recorded the fastest median mobile download speed during Q4 2023, of 41.69 Mbps, while Tegucigalpa showed the fastest median fixed download speed at 41.97 Mbps.
  • Jamaica: There was no winner of fastest median mobile download performance in Jamaica during Q4 2023, with Flow and Digicel tied. Digicel recorded the fastest median upload speed of 8.37 Mbps and highest Consistency of 81.9%. Flow had the lowest mobile median latency at 38 ms. SpaceX Starlink had the fastest median download speed over fixed broadband at 84.10 Mbps, and the highest fixed broadband Consistency at 77.8%. Digicel+ recorded the fastest median upload speed of 46.14 Mbps, while Flow recorded the lowest median fixed latency at 25 ms.
  • Mexico: Telcel had the fastest median download and upload speeds over mobile at 52.06 Mbps and 13.50 Mbps, respectively, and the operator also delivered the fastest median 5G download speed at 233.82 Mbps. Telcel also had the lowest mobile median latency at 62 ms and highest Consistency at 87.2%. Totalplay was fastest for fixed broadband with a median download speed of 88.87 Mbps and a median upload speed of 30.50 Mbps. Totalplay also had the lowest median fixed broadband latency at 28 ms and the highest Consistency at 84.0%. Among Mexico’s most populous cities, Monterrey recorded the fastest median mobile download speed of 38.36 Mbps, while Guadalajara recorded the fastest median fixed broadband speed of 80.32 Mbps.
  • Panama: MasMovil was the fastest mobile operator with median download and upload speeds of 27.24 Mbps and 15.18 Mbps, respectively, as well as the highest Consistency of 79.3%. Digicel recorded the lowest median mobile latency, at 34 ms. There was no winner of the fastest median fixed download performance, with both Tigo and MasMovil tied. MasMovil recorded the fastest median upload speed of 33.38 Mbps and the lowest median latency at 16ms. Among Panama’s most populous cities, David recorded the fastest median mobile download speed of 21.57 Mbps, while La Chorrera recorded the fastest median fixed broadband speed of 156.71 Mbps.
  • Peru: Claro was the fastest mobile operator in Peru with a median download speed of 23.30 Mbps during Q4 2023, and also had the highest mobile Consistency in the market with 80.6%.
  • Trinidad and Tobago: Digicel had the fastest median download speed over mobile at 33.29 Mbps and the highest Video Score in the market at 74.86. bmobile recorded the fastest median mobile upload speed of 12.17 Mbps, and the lowest median latency at 32 ms. Digicel+ had the fastest median fixed broadband download and upload speeds at 118.53 Mbps and 107.24 Mbps, respectively. Digicel+ also had the lowest median latency at 7 ms.
  • United States: T-Mobile was the fastest mobile operator with median download and upload speeds of 188.96 Mbps and 12.19 Mbps, respectively. T-Mobile also recorded the highest mobile Consistency at 87.3%, and the lowest median mobile latency of 50 ms. T-Mobile also led the market with the fastest median 5G download speed at 238.87 Mbps, as well as the lowest 5G latency of 48 ms. T-Mobile secured the highest Video Score across all technologies with 78.21, and for 5G, with a Video Score of 81.54. Cox led the market as the fastest fixed broadband provider with a median download speed of 261.27 Mbps, while AT&T Internet recorded the fastest median fixed upload speed of 195.64 Mbps, and Verizon had the lowest median latency over fixed broadband at 15 ms.
  • Uruguay: Antel was the fastest mobile operator in Uruguay during Q4 2023 with a median download speed of 117.79 Mbps, and recorded the lowest median latency of 44 ms.
  • Venezuela: Digitel was the fastest mobile operator with a median download speed of 14.37 Mbps and a median upload speed of 6.97 Mbps during Q4 2023. Digitel also recorded the highest Consistency in the market, with 68.0%, and the lowest median latency of 97 ms. Airtek Solutions had the fastest median fixed download and upload speeds of 94.76 Mbps and 94.89 Mbps, respectively. Airtek Solutions also recorded the highest fixed broadband Consistency of 86.0%, and the lowest median latency at 7 ms. Among Venezuela’s most populous cities, Maracaibo recorded the fastest median mobile and fixed download speeds of 17.17 Mbps and 82.35 Mbps, respectively.

Asia

  • Afghanistan: The fastest mobile operator in Afghanistan was Afghan Wireless with a median download speed of 6.68 Mbps in Q4 2023. The operator also had the lowest median latency at 77 ms and the highest Consistency of 51.0%.
  • Bangladesh: Banglalink was the fastest mobile operator in Bangladesh with a median download speed of 26.74 Mbps in Q4 2023. Banglalink also recorded the highest Consistency of 89.0% and the lowest median latency of 33 ms. DOT Internet was the fastest fixed broadband provider with a median download speed of 91.35 Mbps, while also recording the highest Consistency at 87.5% and the lowest median latency at 5 ms.
  • Bhutan: There was no statistical winner for fastest mobile download performance during Q4 2023 in Bhutan, with TashiCell and BT both tied with speeds of 31.52 Mbps and 28.15 Mbps, respectively. TashiCell recorded the lowest median mobile latency of 52 ms.
  • Brunei: There was no statistical winner for fastest mobile download performance during Q4 2023 in Brunei, with DST and Imagine both tied with speeds of 97.34 Mbps and 91.53 Mbps, respectively.
  • Cambodia: Cellcard recorded the fastest median mobile download speed at 33.74 Mbps during Q4 2023, while Metfone recorded the highest Consistency at 80.8% and the lowest median latency at 38 ms. MekongNet was the fastest fixed broadband provider, with a median fixed download speed of 48.29 Mbps. MekongNet also recorded the highest Consistency at 71.1%. OpenNet recorded the lowest median latency over fixed broadband, at 7ms.
  • China: China Broadnet was the fastest mobile operator in China during Q4 2023, with a median download speed of 248.77 Mbps, and median 5G download speed of 305.61 Mbps. China Mobile recorded the lowest median mobile latency, at 42 ms. There was no statistical winner for fastest fixed download performance, with China Unicom and China Mobile both tied with speeds of 246.93 Mbps and 245.59 Mbps, respectively. China Mobile recorded the highest fixed broadband Consistency, of 93.4%, while China Telecom recorded the lowest median fixed broadband latency at 22 ms. Among China’s most populous cities, Beijing recorded the fastest median mobile download speed of 232.41 Mbps, while Tianjin recorded the fastest median fixed download speed of 326.07 Mbps.
  • Georgia: Geocell recorded the fastest mobile download performance during Q4 2023 in Georgia, at 50.52 Mbps, and the lowest mobile latency at 37 ms. MagtiCom had the fastest median fixed download speed at 27.81 Mbps and the highest Consistency of 66.5%. Among Georgia’s most populous cities, Tbilisi recorded the fastest median mobile download speed of 36.17 Mbps, while Rustavi recorded the fastest median fixed download speed of 27.38 Mbps.
  • Hong Kong (SAR): China Mobile Hong Kong was the fastest mobile operator in Hong Kong (SAR) during Q4 2023, with a median download speed across all technologies of 98.94 Mbps, and a median download speed over 5G of 177.96 Mbps. csl recorded the fastest median mobile upload speed, at 16.89 Mbps.
  • Indonesia: Telkomsel was the fastest Indonesian mobile operator with a median download speed of 31.14 Mbps. Telkomsel also had the lowest median mobile latency at 45 ms.
  • Japan: Rakuten Mobile recorded the fastest mobile download and upload speeds during Q4 2023 in Japan, at 51.16 Mbps and 20.21 Mbps, respectively. Rakuten Mobile also recorded the highest Consistency in the market at 90.6%, while SoftBank recorded the lowest median latency at 43 ms. So-net had the fastest fixed download and upload speeds, at 296.29 Mbps and 219.53 Mbps, respectively, as well as the lowest median latency over fixed broadband at 9 ms. SpaceX Starlink recorded the highest fixed broadband Consistency in the market at 96.4%.
  • Kazakhstan: Tele2 recorded the highest mobile Consistency in Kazakhstan during Q4 2023 with 85.3% and the lowest median mobile latency at 39 ms.
  • Malaysia: TM was the fastest fixed broadband provider in Malaysia with a median download speed of 112.00 Mbps in Q4 2023. TIME recorded the lowest fixed broadband latency at 9 ms.
  • Pakistan: Jazz delivered the fastest median mobile download speed in Pakistan at 21.38 Mbps in Q4 2023. Zong recorded the highest mobile Consistency, at 83.2%, and the lowest median mobile latency of 45 ms. Transworld recorded the fastest median fixed broadband download speed at 22.08 Mbps and the highest Consistency at 46.1%, while Connect Communications recorded the lowest median fixed broadband latency at 12 ms.
  • Philippines: Smart delivered the fastest median mobile download speed in the Philippines at 37.64 Mbps in Q4 2023.
  • South Korea: SK Telecom recorded the fastest median mobile download speed at 192.67 Mbps, while also recording the highest Consistency in the market at 89.1%. LG U+ had the lowest median mobile latency in the market at 76 ms. In South Korea’s fixed broadband market, LG U+ delivered the fastest median download speed at 146.20 Mbps, and the lowest median latency of 57 ms.
  • Sri Lanka: There was no statistical winner for fastest mobile download performance during Q4 2023 in Sri Lanka, with Dialog and SLT-Mobitel both tied with speeds of 23.98 Mbps and 23.89 Mbps, respectively. Dialog delivered the lowest median mobile latency of 36 ms. SLT-Mobitel recorded the fastest fixed download speed of 37.46 Mbps, as well as the highest fixed broadband Consistency of 57.9% and the lowest fixed broadband latency at 13 ms.
  • Vietnam: Viettel was the fastest fixed provider in Vietnam during Q4 2023, with a median download speed of 107.40 Mbps. Viettel also recorded the highest fixed broadband Consistency at 94.8% and the lowest median fixed broadband latency of 4 ms.

Europe

  • Albania: Vodafone recorded the fastest median mobile download speed in Albania during Q4 2023, of 53.36 Mbps. One Albania recorded the highest mobile Consistency of 86.1%. Digicom was the fastest fixed broadband provider with a median download speed of 94.74 Mbps. Abissnet recorded the lowest fixed broadband latency, at 7 ms. Among Albania’s most populous cities, Vlorë recorded the fastest median mobile download speed of 75.34 Mbps, while Shkodër recorded the fastest median fixed download speed of 69.91 Mbps.
  • Belgium: Proximus recorded the fastest median mobile download speed in Belgium during Q4 2023, at 89.67 Mbps. Proximus also recorded the highest mobile Consistency in the market at 89.8%. There was no statistical winner for fastest fixed download performance, with Telenet and VOO both tied with speeds of 158.08 Mbps and 156.00 Mbps, respectively. VOO recorded the highest Consistency at 89.8%. Among Belgium’s most populous cities, Ghent recorded the fastest median mobile and fixed download speeds, of 168.89 Mbps and 90.14 Mbps, respectively.
  • Denmark: Telia was the fastest mobile operator in Denmark during Q4 2023, with a median download speed of 163.41 Mbps. Hiper was fastest for fixed broadband, with a median download speed of 277.56 Mbps.
  • Estonia: The fastest mobile operator in Estonia was Telia with a median download speed of 92.39 Mbps in Q4 2023. Elisa recorded the highest mobile Consistency of 91.9%. Elisa was the fastest fixed broadband provider, with a median download speed of 100.13 Mbps. Elisa also recorded the highest fixed broadband Consistency, of 86.3%. Infonet recorded the lowest median fixed broadband latency of 5 ms.
  • Finland: DNA had the fastest median mobile download speed at 113.57 Mbps in Q4 2023, and the highest Consistency of 95.4%. DNA also recorded the fastest median 5G download performance, at 247.54 Mbps. Telia recorded the lowest median mobile latency of 31 ms. Lounea was fastest for fixed broadband with a median download speed of 171.31 Mbps. Lounea also recorded the highest fixed broadband Consistency in the market at 91.5%, as well as the lowest median fixed broadband latency at 13 ms.
  • Germany: Telekom was the fastest mobile operator in Germany during Q4 2023, with a median download speed of 90.26 Mbps, as well as the top median download speed over 5G at 179.25 Mbps. Telekom also recorded the highest mobile Consistency in the market at 92.1% and the lowest median mobile latency of 38 ms. Deutsche Glasfaser recorded the fastest fixed broadband performance, with a median download speed at 201.43 Mbps. Deutsche Glasfaser also recorded the highest fixed broadband Consistency in the market at 90.5% and the lowest latency of 14 ms.
  • Latvia: There was no statistical winner for fastest mobile download performance in Latvia during Q4 2023, with BITĖ and LMT both tied with speeds of 81.56 Mbps and 81.11 Mbps, respectively. BITĖ recorded the highest mobile Consistency in the market of 91.3%, while LMT recorded the lowest mobile latency at 27 ms. Balticom was fastest for fixed broadband with a median download speed of 275.19 Mbps, while also leading with the highest fixed broadband Consistency of 93.7%, and the lowest median latency at 4 ms. Among Latvia’s most populous cities, Olaine recorded the fastest median mobile download speed, of 170.18 Mbps, while Salaspils recorded the fastest median fixed broadband download speed of 94.64 Mbps.
  • Lithuania: Telia was the fastest mobile operator in Lithuania during Q4 2023, with a median download speed of 116.58 Mbps in Q4 2023. Telia also recorded the highest Consistency in the market at 94.7%, and the lowest median mobile latency at 32 ms. Cgates was fastest for fixed broadband with a median download speed of 177.14 Mbps. Cgates also recorded the highest Consistency over fixed broadband in the market at 90.9%, while Penki recorded the lowest fixed broadband latency, at 4ms. Among Lithuania’s most populous cities, Panevėžys recorded the fastest median mobile download speed, of 106.34 Mbps, while Klaipėda recorded the fastest median fixed broadband download speed of 138.34 Mbps.
  • Poland: T-Mobile was the fastest mobile operator in Poland during Q4 2023, with a median download speed of 49.10 Mbps. T-Mobile also recorded the highest Consistency in the market at 88.4%. Plus recorded the fastest 5G performance in the market, with a median 5G download speed of 133.34 Mbps. Plus also recorded the lowest median mobile latency, at 43 ms. UPC was the fastest provider for fixed broadband with a median download speed of 232.36 Mbps, while Netia recorded the lowest fixed broadband latency, at 16 ms. Among Poland’s most populous cities, Łódź recorded the fastest median mobile download speed of  46.53 Mbps, while Wrocław recorded the fastest median fixed download speed of 172.86 Mbps.
  • Turkey: Turkcell was the fastest mobile operator in Turkey with a median download speed of 56.73 Mbps in Q4 2023, and Turkcell also recorded the highest Consistency of 91.3%. Türk Telekom had the lowest median mobile latency at 39 ms. TurkNet was fastest for fixed broadband, with a median download speed of 66.57 Mbps. TurkNet also recorded the lowest median fixed latency at 13 ms, and the highest Consistency at 81.5%. Among Turkey’s most populous cities, Istanbul recorded the fastest median download speeds across mobile and fixed, at 38.50 Mbps and 47.81 Mbps, respectively.

Oceania

  • New Zealand: There was no statistical winner for fastest mobile download performance during Q4 2023 in New Zealand, with One NZ and Spark both tied with speeds of 73.52 Mbps and 70.23 Mbps, respectively. 2degrees led the market with the highest Consistency of 91.0% and the lowest median mobile multi-server latency at 40 ms.

The Speedtest Global Index is your resource to understand how internet connectivity compares around the world and how it’s changing. Check back next month for updated data on country and city rankings, and look for updated Ookla Market Reports with 1H 2024 data in July.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Global Speeds
Bhutan

About the Author

Mark Giles

Ookla Research™ Articles
| January 22, 2020

What Went Down? The Most Significant Online Service Outages in Q4 2019

Global Speeds

“Unable to connect” — three words that bring people together in frustration and annoyance around the world. In the last three months of 2019, outages affected users across the globe as they tried to access all kinds of different industries, from gaming to streaming services. Downdetector® data from Q4 2019 provides unique insight into outages including the dates, duration and location and number of reports submitted by users. We’ve divided the outages into five categories: Gaming, Mobile Operators, Social Media Sites, Streaming Services and Financial Institutions.

Gaming

Discord (December 7, 2019): 15,976 outage reports at peak

The largest gaming outage we saw during Q4 2019, Discord, was apparently “due to an issue with Google compute platform.” Starting on December 7, 2019, outage reports were still trickling into Downdetector on December 8. The highest volume of reports happened over 5.5 hours and with a peak of 15,976 reports in the United States.

Downdetector_Outage_Discord

Fortnite (October 13, 2019): 11,326 outage reports at peak

“The End”, an event where Fortnite was preparing for a big release, coincided with the largest Fortnite outage we saw during Q4 2019. On October 13, 2019, Fortnite users flooded to Downdetector to report an outage that started around 10:30 a.m. PST and lasted for six and a half hours. At the peak of the outage there were 11,326 reports, predominantly from users in the United States.

Mobile Operators

Vodafone Germany (October 23, 2019): 21,065 outage reports at peak

The multinational mobile service provider was down for about four hours for thousands of users on October 23, 2019. At the peak of the outage, 21,065 users, primarily in Germany, reported having problems with their service.

Downdetector_Outage_Vodafone-DE

Social Media Sites

Facebook (November 28, 2019): 12,726 outage reports at peak

Instagram (November 28, 2019): 21,682 outage reports at peak

The Facebook family of social media sites outage on November 28, 2019 was one of many social outages in Q4 2019. The outage lasted about five hours and affected users in the U.S., Germany, Italy and Spain. A combined 34,408 Facebook and Instagram users reported outages at the peak of the outage. Facebook’s Messenger app experienced a smaller outage on November 18, 2019 with 8,952 users reporting outages at the peak.

Downdetector_Outage_Facebook_Instagram

Snapchat (October 14, 2019): 18,252 outage reports at peak

This popular multimedia messaging app was down for five and a half hours on October 14, 2019, leaving users unable to chat, send or receive photos from their friends. At the peak of the outage, 18,252 users from the U.S. reported problems. The outage was so significant, the hashtag #SnapchatDown was trending on Twitter at the time of the outage.

Twitter (October 22, 2019): 15,952 outage reports at peak

Where do Twitter users go to complain when Twitter is down? Our data shows Twitter users in the east coast of the U.S. rushed to Downdetector to report problems with the social media platform on October 22, 2019. Even though the outage lasted only about a half an hour, 15,952 users reported that they were unable to tweet, retweet, like tweets or access their account at the peak of the outage. Problems were also reported in parts of Europe and Latin America.

Streaming Services

Hulu (December 19, 2019): 25,777 outage reports at peak

Hulu users reported problems with the streaming service on the morning of December 19, 2019. At the peak, 25,777 users in the United States were reporting that the streaming service was down. Seven hours after the outage began, most users had regained access to their accounts and were able to watch their favorite shows and movies. In contrast, Netflix, Hulu’s main competitor, had a small outage in Germany on November 13, 2019. At its peak, only 3,197 people were reported problems with the service.

Downdetector_Outage_Hulu

Disney+ (November 12, 2019): 8,441 outage reports at peak

After months of hyped advertising and special offers, Disney+ users were eager to begin streaming their favorite movies and shows on the new service on November 12, 2019. However, problems began early in the morning on launch day in the U.S. and continued throughout the day. At the peak of the outage, 8,441 users reported that they couldn’t access the platform through the app or stream any of the content Disney+ was offering.

Financial Institutions

ING (November 17,2019): 1,342 outage reports at peak

Banks take the security and uptimes of their websites very seriously, so we expect to see fewer outages and for the outages that do occur to be small and short. This held true when Dutch users of banking giant ING reported problems with that website on November 17, 2019. The outage lasted about an hour and a half and there were 1,342 reports at the peak. No other countries reported problems with the bank’s mobile banking that day.

Downdetector_Outage_ING

These were the most significant outages we saw in Q4 2019 among the more than 5,500 sites that Downdetector monitors across the internet. Do outages impact your customers’ experience with your services? To learn more about how data from Downdetector can help your network operations center and customer care team detect and resolve issues faster, contact us here.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Global Speeds
Downdetector

About the Author

Maria Gómez

Ookla Research™ Articles
| February 12, 2020

How Roaming Affects Mobile Speeds in Europe

Global Speeds

Last year, we conducted an expansive analysis of mobile roaming in the European Union. We’re updating our data to see which countries have the best roaming speeds and how roaming affects time spent on Wi-Fi. This analysis is based on Speedtest data from Android devices in Europe during Q3-Q4 2019. Despite Brexit, we’ve included data from the United Kingdom to keep parity year-over-year, as the roaming agreement remains in place for 2020 and this data involves travel within a specific set of countries.

Roaming in Europe typically means slower download speeds

Mobile roaming speeds are affected by the deals struck between individual mobile operators on a country-by-country basis. This means roaming speeds can depend on the plan a subscriber has selected in their home country and on what is offered in the country of destination.

Out of the 28 countries we examined, residents of 22 countries experienced slower speeds when roaming elsewhere in Europe than they do in their home countries. Travelers from the Netherlands experience the most significant loss in speed, with a roaming download speed that is 54.7% slower than at home. However, users in Slovakia barely notice a change in download speed with a roaming download speed only 2.6% slower than the mean download speed in Slovakia during this period.

Roaming vs. Local Mobile Download Speeds in Europe
Speedtest® Data | Q3-Q4 2019
Country Local Speeds (Mbps) Roaming Speed Upload (Mbps) % Change
Austria 46.30 35.93 -22.4%
Belgium 50.95 33.38 -34.5%
Bulgaria 55.32 30.95 -44.1%
Croatia 52.40 43.73 -16.6%
Cyprus 43.50 21.04 -51.6%
Czech Republic 47.00 36.37 -22.6%
Denmark 48.38 32.28 -33.3%
Estonia 42.61 43.90 3.0%
Finland 43.38 41.46 -4.4%
France 44.34 34.00 -23.3%
Germany 34.07 30.48 -10.5%
Greece 39.90 45.03 12.9%
Hungary 45.53 29.55 -35.1%
Ireland 26.73 32.05 19.9%
Italy 33.64 40.98 21.8%
Latvia 33.20 38.54 16.1%
Lithuania 46.72 39.73 -15.0%
Luxembourg 52.55 34.61 -34.1%
Malta 48.88 32.30 -33.9%
Netherlands 62.52 28.31 -54.7%
Poland 33.07 25.57 -22.7%
Portugal 34.49 36.34 5.4%
Romania 37.84 33.69 -11.0%
Slovakia 34.74 33.83 -2.6%
Slovenia 39.34 32.67 -16.9%
Spain 34.28 27.56 -19.6%
Sweden 48.52 36.55 -24.7%
United Kingdom 36.36 34.96 -3.8%

Upload speeds locally are also mostly faster than those experienced while roaming. Cyprus, Denmark, and the Netherlands all had relatively high mean upload speeds locally, but they also had the largest loss in roaming upload speeds ranging from 31.3% to 36.7% slower upload speeds on mobile roaming.

Residents of some European countries do benefit from faster speeds when roaming on mobile. Users from Estonia, Portugal, Greece, Latvia, Ireland, and Italy all experienced faster download speeds when roaming elsewhere in Europe than they did in their home countries during Q3-Q4 2019. Italian and Irish travelers gained the most when roaming with download speeds that were 21.8% and 19.9% faster than their local speeds, respectively.

A total of 12 countries had higher mean upload speeds while roaming than they experienced locally during this period. France, Latvia, and Ireland benefitted the most with an increase in upload speeds that ranged from 26.5% to 21.4% while roaming.

Latency increases dramatically while roaming in Europe

Unlike mean download and upload speeds, latency is almost always dramatically different while roaming. This is because roaming signals are routed through a user’s home network, making latency a significant issue for Europeans when traveling.

Local vs. Roaming Latency in Europe
Speedtest® Data | Q3-Q4 2019
Country Local Latency (ms) Roaming Latency (ms) % Change
Austria 26 84 220.4%
Belgium 27 83 205.7%
Bulgaria 27 127 368.3%
Croatia 33 89 166.0%
Cyprus 23 213 825.5%
Czech Republic 26 74 187.6%
Denmark 26 100 287.9%
Estonia 25 76 201.5%
Finland 27 97 254.6%
France 41 82 98.8%
Germany 38 87 128.1%
Greece 29 129 349.8%
Hungary 25 93 272.6%
Ireland 35 100 185.0%
Italy 50 91 81.2%
Latvia 26 95 268.2%
Lithuania 27 107 302.2%
Luxembourg 23 83 262.6%
Malta 19 136 611.6%
Netherlands 28 87 208.3%
Poland 35 109 209.2%
Portugal 30 109 258.8%
Romania 30 113 275.3%
Slovakia 31 76 105.5%
Slovenia 24 74 208.2%
Spain 45 107 137.4%
Sweden 29 118 304.3%
United Kingdom 38 103 173.1%

In their home country, residents of Malta (19 ms), Luxembourg (22 ms) and Cyprus (23 ms) enjoyed the lowest latencies in Europe. Residents of France, Spain and Italy experienced the highest latencies in their home countries at 41 ms, 45 ms and 50 ms, respectively.

European residents experienced an increase of at least 81.2% in their latency when visiting other countries within Europe. Residents from Cyprus, Malta and Bulgaria experience the biggest increase in latency when visiting other countries in Europe, ranging from Cyprus’ 825.5% to Bulgaria’s 368.3%. The countries that experienced the smallest increase in latency were Italy (81.2%), France (98.8%) and Germany (128.1%).

Locals spend more time on Wi-Fi than visitors in Europe

While there are no roaming changes within the E.U., users often opt to connect to Wi-Fi to avoid additional data overages at home and abroad. The following table compares the percentage of time spent on Wi-Fi by a resident of a country with that of a visitor to the same country during Q3-Q4 2019.

Percentage of Time Spent on Wi-Fi in Europe
Speedtest® Data | Q3-Q4 2019
Country Local Customers Visitors % Change
Austria 75.5% 40.5% -46.3%
Belgium 77.9% 35.8% -54.1%
Bulgaria 74.0% 60.3% -18.5%
Croatia 74.3% 53.8% -27.5%
Cyprus 79.3% 70.2% -11.5%
Czech Republic 80.1% 46.6% -41.8%
Denmark 78.7% 60.3% -23.4%
Estonia 70.3% 51.9% -26.2%
Finland 63.0% 60.3% -4.4%
France 69.3% 48.7% -29.7%
Germany 80.0% 47.1% -41.1%
Greece 79.3% 64.3% -19.0%
Hungary 76.8% 47.8% -37.8%
Ireland 75.6% 58.9% -22.0%
Italy 70.9% 55.1% -22.2%
Latvia 68.8% 49.2% -28.4%
Lithuania 73.8% 52.2% -29.2%
Luxembourg 72.4% 30.8% -57.4%
Malta 79.4% 65.9% -17.1%
Netherlands 81.8% 49.1% -40.1%
Poland 70.2% 58.2% -17.1%
Portugal 76.5% 61.9% -19.0%
Romania 69.6% 64.1% -7.9%
Slovakia 76.2% 40.1% -47.4%
Slovenia 70.7% 24.7% -65.2%
Spain 78.3% 62.8% -19.7%
Sweden 81.8% 53.8% -34.3%
United Kingdom 79.3% 60.9% -23.1%

As we saw last year, Finnish residents spent the least amount of time on Wi-Fi at 63.0%. Latvia showed the second lowest time spent on Wi-Fi (68.8%), followed by France (69.3%). Residents from the Netherlands, Sweden and the Czech Republic spent the most time on Wi-Fi at 81.8%, 81.8%, and 80.1%, respectively.

Visitors to Cyprus, Malta and Greece spent the most amount of time on Wi-Fi during this period. Time spent on Wi-Fi by visitors ranged from 64.3% in Greece to 70.2% in Cyprus. Visitors to Slovenia, Luxembourg and Belgium as a destination country spent the least amount of time on Wi-Fi at 25.7%, 30.8% and 35.8%, respectively.

Are you interested in more data on roaming performance? Read more here!

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Global Speeds

About the Author

Maria Gómez

Ookla Research™ Articles
| March 2, 2020

Mobile and Fixed Broadband Speeds and 4G Availability in Spain

Global Speeds

Versión en español

We investigated Spain’s fixed broadband and mobile network performance, 4G Availability, how Spain’s speeds and coverage compare with neighboring European countries and the performance and 4G Availability of top providers in Spain’s ten largest cities during Q3-Q4 2019. In addition to ranking Spain’s providers by top speeds and coverage, we also analyzed the effects of mobile plans with speed caps on Speedtest® results and ranked the providers on consistency of their network performance.

Spain and France were the fastest on our list for fixed broadband

We compared Spain’s fixed broadband performance at the country level to several other western European countries during Q3-Q4 2019. Spain was well positioned for mean download speed on fixed broadband at 113.72 Mbps, second only to France’s 119.37 Mbps. Spain had the fastest mean upload speed on this list at 103.72 Mbps. Italy had the slowest mean download speed on this list at 56.72 Mbps while the United Kingdom had the slowest mean upload speed at 18.28 Mbps.

fixed-broadband-speeds-eng-1

France showed the highest increase in mean download speed during Q3-Q4 2019 at 21.5%, followed by Portugal and Italy at 15.4% and Spain at 14.5%. Speeds remained relatively flat for this period for Italy, the U.K. and Germany.

An examination of latency over fixed broadband during Q3-Q4 2019 revealed a very different performance order. Portugal had the lowest latency during this period at 16 ms. Germany and the U.K. were tied for second at 23 ms. Spain was third (25 ms), Italy fourth (30 ms) and France fifth (32 ms).

Spain ranks fourth for mobile download speed

mobile-speeds-eng-1

Spain did not rank as well for mean download speed over mobile as they did on fixed broadband, coming in fourth with 33.97 Mbps during Q3-Q4 2019. This was 22.8% slower than first-place France. However, Spain showed the fastest mean upload speeds on mobile at 13.12 Mbps during Q3-Q4 2019.

Portugal saw the largest increase in mobile download speed during Q3-Q4 2019 at 18.4%. Spain’s mean download speed over mobile increased only 6.7% during this period. France showed the smallest increase in mobile download speed at 2.8%.

As we saw on fixed broadband, Portugal had the lowest mobile latency at 32 ms. Germany was second at 41 ms, France third at 43 ms, the U.K. fourth at 44 ms, Spain fifth at 47 ms and Italy last at 52 ms.

United Kingdom and Spain lead in 4G Availability

We used data from Speedtest coverage scans on Android to compare 4G Availability in each market during Q3-Q4 2019. While the U.K. showed the highest 4G Availability at 88.8%, Spain tied for a very close second, with 4G available in 87.7% of tested locations. Germany had the lowest 4G Availability at 72.1% during this period.

4G Availability in Major European Markets
Speedtest Intelligence® | Q3-Q4 2019
Country 4G Availability
United Kingdom 88.8%
Spain 87.7%
France 87.7%
Italy 86.7%
Portugal 85.0%
Germany 72.1%

Looking specifically at Spain’s top mobile providers, Orange had the highest 4G Availability at 88.1%. Movistar was second, Yoigo third, and Vodafone fourth.

4G Availability by Provider in Spain
Speedtest Intelligence® | Q3-Q4 2019
Provider 4G Availability
Orange 88.1%
Movistar 87.7%
Yoigo 87.4%
Vodafone 86.1%

Spain’s 5G deployments are expanding

5G-Deployments-in-Spain-0220-1
The excitement for 5G is evident in Spain. Vodafone had commercially available 5G deployments in a total of 18 Spanish cities as of February 13, 2020, including Barcelona, Madrid, Valencia, Málaga and Bilbao. Speedtest data reveals the mean download speed on 5G for Spain in Q3-Q4 2019 was 350.68 Mbps — an order of magnitude faster than the national average for mobile download speed — and the mean upload speed over 5G was 31.82 Mbps. Mean latency over 5G in Spain was 27 ms during Q3-Q4 2019.

MÁSMÓVIL was Spain’s fastest fixed broadband provider

Using Speed Score™, a metric that combines measures of download and upload speed, to compare top ISPs in Spain during Q3-Q4 2019, we found that MÁSMÓVIL led with a score of 133.75 on fixed broadband. Orange was in second place with 115.25, followed by Vodafone (105.07) and Movistar (103.01).

Fixed Broadband Performance by Provider in Spain
Speedtest Intelligence® | Q3-Q4 2019
Provider Speed ScoreTM
MÁSMÓVIL 133.75
Orange 115.25
Vodafone 105.07
Movistar 103.01

Movistar was Spain’s fastest mobile operator

Movistar had the highest Speed Score among Spain’s mobile operators during Q3-Q4 2019 at 37.76. Orange was second at 33.02, Vodafone third at 26.34 and Yoigo fourth at 22.43. As we will discuss below, overall speed performance can be impacted by the speed caps and tariff plans that are in place in Spain.

Mobile Performance by Operator in Spain
Speedtest Intelligence® | Q3-Q4 2019
Provider Speed ScoreTM
Movistar 37.76
Orange 33.02
Vodafone 26.34
Yoigo 22.43

Speed capping affects overall performance

Speed capping, a limit of service imposed onto an internet connection by an operator, allows operators to also offer plans that focus on affordability rather than maximum performance.
Ookla_Distribution-Speedtest-Results_Vodafone_Spain_0220-3_en
The chart above shows how Vodafone’s introduction of subscription plans that use speed capping affected the distribution of download speeds. While those plans (with caps at 2 Mbps and 10 Mbps, respectively) were available starting in April, we don’t see the true effect on average speeds until May and June when the 0-5 Mbps and 10-15 Mbps buckets start to spike. We’ve only showed bins up to 60 Mbps to make this and the following graphs more legible.

In contrast, we see more even distributions of download speeds among all other mobile operators in Spain.
Ookla_Distribution-Speedtest-Results_Movistar_Spain_0220-3_en
Ookla_Distribution-Speedtest-Results_Orange_Spain_0220-3_en
Ookla_Distribution-Speedtest-Results_Yoigo_Spain_0220-3_en

MÁSMÓVIL and Movistar (mobile) offer the most consistent speeds

Speed is important, but if those speeds are inconsistent, it becomes difficult for users to reliably use their devices to stream HD video, browse the web or use online gaming. We used Speedtest data to calculate each top provider’s APS (Acceptable Performance Score) in Spain during Q3-Q4 2019.

APS for fixed broadband measures the percentage of samples that equal or exceed a download speed of 25 Mbps and also equal or exceed an upload speed of 3 Mbps. MÁSMÓVIL provided the most consistent experience in Spain on fixed broadband in Q3-Q4 2019 with an APS of 81.6%. Movistar was in last place with an APS of 61.9%.

Speed Consistency by Provider on Fixed Broadband
Speedtest Intelligence® | Q3-Q4 2019
Provider APS
MÁSMÓVIL 81.6%
Orange 75.1%
Vodafone 73.5%
Movistar 61.9%

APS on mobile measures the percentage of samples that equal or exceed a download speed of 5 Mbps and also equal or exceed an upload speed of 1 Mbps. Movistar took the top spot for consistency on mobile broadband with an APS of 88.9%. Vodafone had the lowest consistency score with an APS of 79.8%.

Speed Consistency by Operator on Mobile
Speedtest Intelligence® | Q3-Q4 2019
Provider APS
Movistar 88.9%
Orange 84.3%
Yoigo 82.6%
Vodafone 79.8%

Madrid led fixed and mobile broadband speeds

Ookla_Fixed-Broadband-Speeds_Spain_0220-1
We used Speedtest data from 2,183,336 user-initiated tests to investigate internet speeds in Spain’s ten most populous cities during Q3-Q4 2019. Madrid had the fastest mean download speeds on both fixed broadband and mobile.

Mean download speeds on fixed broadband ranged from 141.87 Mbps in Madrid to 91.66 Mbps in Las Palmas de la Gran Canaria, a 35.4% difference. Madrid also had the fastest mean upload speed over fixed broadband at 145.08 Mbps. Oviedo took the last place in upload speeds on fixed broadband with a 61.4% slower upload speed than Madrid.

Oviedo had the lowest latency over fixed broadband of the cities on our list during Q3-Q4 2019 at 15 ms. Málaga had the highest latency at 28 ms.
Ookla_Mobile-Broadband-Speeds_Spain_0220-1
The gap between fastest and slowest speeds between Spanish cities on mobile broadband was similar to what we saw fixed broadband during Q3-Q4 2019. Madrid once again led in performance on mobile broadband with a mean download speed of 44.35 Mbps and a mean upload speed of 15.89 Mbps. Las Palmas was in last place on download speeds with a 37.9% slower mean download speed than Madrid. Valencia had the slowest mean upload speed over mobile at 13.86 Mbps. Seville had the lowest latency over mobile at 36 ms during Q3-Q4 2019 and Las Palmas had the highest mobile latency at 73 ms.

Zaragoza led 4G Availability in Spain’s most populous cities

4G Availability in Spain’s Largest Cities
Speedtest Intelligence® | Q3-Q4 2019
City 4G Availability
Zaragoza 97.2%
Valencia 97.1%
Seville 96.8%
Málaga 96.7%
Oviedo 95.4%
Madrid 95.1%
Las Palmas de la Gran Canaria 95.0%
Alicante 94.6%
Bilbao 94.3%
Barcelona 87.7%

4G Availability was higher in Spain’s largest cities than the country’s average, with Zaragoza having the highest 4G Availability at 97.2% of tested locations. Barcelona had the lowest 4G Availability on our list at 87.7%.

MÁSMÓVIL was fastest fixed broadband provider in 6 cities

Looking specifically at Speed Score in individual Spanish cities during Q3-Q4 2019, we found MÁSMÓVIL was the fastest provider in six cities: Málaga, Seville, Zaragoza, Madrid, Valencia and Alicante. Adamo, the fastest fixed provider in Barcelona, had the highest Speed Score on the list at 185.29. Vodafone was the fastest provider in Bilbao and Oviedo.

Fixed Broadband Performance by Operator in Spain’s Largest Cities
Speedtest Intelligence® | Q3-Q4 2019
City Provider Speed ScoreTM
Barcelona Adamo 185.29
Málaga MÁSMÓVIL 156.24
Seville MÁSMÓVIL 148.78
Madrid MÁSMÓVIL 145.83
Bilbao Vodafone 144.65
Zaragoza MÁSMÓVIL 144.40
Oviedo Vodafone 143.85
Valencia MÁSMÓVIL 143.99
Alicante MÁSMÓVIL 143.72
Las Palmas Orange 114.46

Looking at the fastest Spanish providers on mobile broadband for each city during Q3-Q4 2019, Movistar dominated the list with the fastest Speed Score in 7 cities. Movistar also had the highest Speed Score overall at 52.04 in Seville. Vodafone was the fastest mobile provider in Madrid (35.67). Orange was the fastest provider in Barcelona (35.37) and Oviedo (45.10).

Mobile Performance by Operator in Spain’s Largest Cities
Speedtest Intelligence® | Q3-Q4 2019
City Provider Speed ScoreTM
Seville Movistar 52.04
Valencia Movistar 50.80
Alicante Movistar 50.36
Málaga Movistar 48.97
Bilbao Movistar 48.86
Oviedo Orange 45.10
Zaragoza Movistar 40.79
Madrid Vodafone 35.67
Las Palmas Movistar 35.37
Barcelona Vodafone 31.37

We look forward to following these markets and investigating the changing landscape of internet performance and mobile coverage in Europe. Want to learn more about fixed and mobile speeds in different markets? Click here to read more Ookla Research.

Editor’s note: This article was updated on March 4, 2020 to correct an editing error that incorrectly reported the figures for mobile APS.

Velocidades de banda ancha fija y móvil, y disponibilidad de 4G en España

Hemos investigado el rendimiento de la banda ancha fija y móvil, así como la disponibilidad de 4G en España. También hemos comparado las velocidades y la cobertura españolas con las de los países europeos vecinos, así como el rendimiento y la disponibilidad de 4G de los principales proveedores de las diez ciudades más grandes de España en el segundo semestre de 2019. Además de clasificar a los proveedores españoles por su velocidad y cobertura máximas, también hemos analizado los efectos de los planes móviles con limitaciones de velocidad basándonos en los resultados de Speedtest® y hemos clasificado a los proveedores según la constancia del rendimiento de sus redes.

España y Francia fueron los países más rápidos de nuestra lista de banda ancha fija

Hemos comparado el rendimiento de la banda ancha fija de España a nivel de país con varios otros países de la Europa occidental en el segundo semestre de 2019. España obtuvo una buena posición en cuanto a velocidad de descarga media en banda ancha fija, con 113,72 Mbps, en segundo lugar solo después de los 119,37 Mbps de Francia. España registró la velocidad de subida media más alta de esta lista: 103,72 Mbps. Italia obtuvo la velocidad de descarga media más baja de esta lista, 56,72 Mbps, mientras que el Reino Unido registró la velocidad de subida media más baja, 18,28 Mbps.

fixed-broadband-speeds-sp-2

Francia registró el mayor aumento en la velocidad de descarga media del segundo semestre de 2019, con el 21,5 %, seguida de Portugal y Italia, con el 15,4 %, y España, con el 14,5 %. Las velocidades se mantuvieron relativamente invariables durante este periodo en Italia, Reino Unido y Alemania.

Un análisis de la latencia en banda ancha fija en el segundo semestre de 2019 reveló una clasificación por rendimiento muy distinta. Portugal se anotó la latencia más baja de este periodo: 16 ms. Alemania y Reino Unido empataron en el segundo puesto con 23 ms. España resultó tercera (25 ms), Italia cuarta (30 ms) y Francia quinta (32 ms).

España, cuarto país en velocidad de descarga en Internet móvil

mobile-speeds-sp-3

La clasificación de España en velocidad de descarga media por móvil no fue tan buena como la de banda ancha fija, quedándose con un cuarto puesto con 33,97 Mbps en el segundo semestre de 2019. Esto supuso una velocidad un 22,8 % más lenta que la del primer país clasificado, Francia. Sin embargo, España registró las velocidades de subida medias más altas en Internet móvil, con 13,12 Mbps en el segundo semestre de 2019.

Portugal experimentó el mayor aumento en velocidad de descarga de Internet móvil en el segundo semestre de 2019, el 18,4 %. La velocidad de descarga media de España en Internet móvil aumentó solo un 6,7 % en este periodo. Francia registró el menor aumento de velocidad de descarga de Internet móvil, un 2,8 %.

Como vimos en la banda ancha fija, la latencia móvil más baja fue la de Portugal, con 32 ms. Alemania fue segunda con 41 ms, Francia tercera con 43 ms, Reino Unido cuarto con 44 ms, España quinta con 47 ms e Italia última con 52 ms.

Reino Unido y España, líderes en disponibilidad de 4G

Utilizamos datos de exploraciones de cobertura de Speedtest en Android para comparar la disponibilidad de 4G en cada mercado en el segundo semestre de 2019. Mientras que el Reino Unido mostró la mayor disponibilidad de 4G con el 88,8 %, España y Francia ocuparon el segundo lugar, con 4G disponible en el 87,7 % de las ubicaciones probadas. Durante ese período, Alemania tuvo la menor disponibilidad de 4G con un 72,1 %.

Disponibilidad de 4G en los principales mercados europeos
Speedtest Intelligence® | Segundo semestre de 2019
País Disponibilidad de 4G
Reino Unido 88,8 %
España 87,7 %
Francia 87,7 %
Italia 86,7 %
Portugal 85,0 %
Alemania 72,1 %

Si nos fijamos específicamente en los principales proveedores móviles de España, Orange ofreció la mayor disponibilidad de 4G con un 88,1 %. Movistar fue segundo, Yoigo tercero, y Vodafone cuarto.

Disponibilidad de 4G por proveedor en España
Speedtest Intelligence® | Segundo semestre de 2019
Proveedor Disponibilidad de 4G
Orange 88,1 %
Movistar 87,7 %
Yoigo 87,4 %
Vodafone 86,1 %

Los despliegues de 5G en España se están expandiendo

5G-Deployments-in-Spain-0220_es
El entusiasmo por el 5G es evidente en España. Vodafone desplegó 5G comercialmente disponible en un total de 18 ciudades españolas a fecha del 13 de febrero de 2020, incluidas Barcelona, Madrid, Valencia, Málaga y Bilbao. Los datos de Speedtest revelan que en España la velocidad media de descarga en 5G en el segundo semestre de 2019 fue de 350,68 Mbps (velocidad superior a la media nacional para Internet móvil) y la velocidad de subida media por 5G fue de 31,82 Mbps. La latencia media por 5G en España fue de 27 ms en el segundo semestre de 2019.

MÁSMÓVIL fue el proveedor de banda ancha fija más rápido de España

Al utilizar Speed Score™, sistema que combina mediciones de velocidades de descarga y de subida, para comparar los principales proveedores de servicios de Internet de España en el segundo semestre de 2019, descubrimos que MÁSMÓVIL obtuvo los mejores resultados, con una puntuación de 133,75 en banda ancha fija. Orange ocupó el segundo lugar con 115,25, seguido de Vodafone (105,07) y Movistar (103,01).

Rendimiento de la banda ancha fija en España por proveedor
Speedtest Intelligence® | Segundo semestre de 2019
Proveedor Speed ScoreTM
MÁSMÓVIL 133,75
Orange 115,25
Vodafone 105,07
Movistar 103,01

Movistar fue el operador móvil más rápido de España

Movistar obtuvo la máxima puntuación de velocidad de entre los operadores móviles de España en el segundo semestre de 2019, con 37,76. Orange fue segundo con 33,02, Vodafone la tercera con 26,34 y Yoigo cuarta con 22,43. Como veremos más adelante, el rendimiento general de la velocidad puede verse afectado por los límites de velocidad y los planes de tarifas vigentes en España.

Rendimiento de Internet móvil en España por operador
Speedtest Intelligence® | Segundo semestre de 2019
Proveedor Speed ScoreTM
Movistar 37,76
Orange 33,02
Vodafone 26,34
Yoigo 22,43

La limitación de velocidad afecta al rendimiento general

La limitación de la velocidad, una restricción de servicio impuesta a una conexión de Internet por los operadores, permite a estos ofrecer también planes que se centren en la asequibilidad más que en el rendimiento máximo.
Ookla_Distribution-Speedtest-Results_Vodafone_Spain_0220-3_es
En el gráfico anterior se muestra cómo los planes de suscripción con limitación de velocidad introducidos por Vodafone afectaron a la distribución de las velocidades de descarga. Aunque esos planes (con limitaciones de 2 Mbps y 10 Mbps, respectivamente) estaban disponibles desde abril, no vemos un efecto verdadero en las velocidades medias hasta mayo y junio cuando las medidas de 0-5 Mbps y 10-15 Mbps empiezan a sobresalir.

En cambio, en el resto de operadores móviles de España vemos distribuciones más uniformes de las velocidades de descarga.
Ookla_Distribution-Speedtest-Results_Movistar_Spain_0220-3_es
Ookla_Distribution-Speedtest-Results_Orange_Spain_0220-3_es
Ookla_Distribution-Speedtest-Results_Yoigo_Spain_0220-3_es

MÁSMÓVIL y Movistar (móvil) ofrecen las velocidades más constantes

La velocidad es importante, pero si no es constante, resulta difícil que los usuarios utilicen sus dispositivos con fiabilidad para transmitir vídeo de alta definición, navegar por la web o jugar en línea. Utilizamos los datos de Speedtest para calcular la PRA (puntuación de rendimiento aceptable) de cada uno de los principales proveedores de España durante el segundo semestre de 2019.

La PRA de banda ancha fija mide el porcentaje de muestras que igualan o superan una velocidad de descarga de 25 Mbps y que también igualan o superan una velocidad de subida de 3 Mbps. MÁSMÓVIL proporcionó el mayor nivel de constancia de España en banda ancha fija en el segundo semestre de 2019 con una PRA de 81,6 %. Movistar quedó en último lugar con una PRA del 61,9 %.

Constancia de velocidad por proveedor en banda ancha fija
Speedtest Intelligence® | Segundo semestre de 2019
Proveedor PRA
MÁSMÓVIL 81,6 %
Orange 75,1 %
Vodafone 73,5 %
Movistar 61,9 %

La PRA de Internet móvil mide el porcentaje de muestras que igualan o superan una velocidad de descarga de 5 Mbps y que también igualan o superan una velocidad de subida de 1 Mbps. Movistar ocupó el primer lugar en constancia de banda ancha móvil con una PRA del 88,9 %, Vodafone obtuvo la puntuación más baja en constancia con una PRA del 79,8 %.

Constancia de velocidad por operador en Internet móvil
Speedtest Intelligence® | Segundo semestre de 2019
Proveedor PRA
Movistar 88,9 %
Orange 84,3 %
Yoigo 82,6 %
Vodafone 79,8 %

Madrid lideró las velocidades de banda ancha fija y móvil

Ookla_Fixed-Broadband-Speeds_Spain_0220_es-2
Para estudiar las velocidades de Internet de las diez ciudades más pobladas de España en el segundo semestre de 2019 utilizamos los datos de Speedtest de 2.183.336 pruebas realizadas por los usuarios. Madrid registró las velocidades medias de descarga más altas tanto en banda ancha fija como en Internet móvil.

Las velocidades medias de descarga por banda ancha fija oscilaron entre los 141,87 Mbps de Madrid y los 91,66 Mbps de Las Palmas de la Gran Canaria, una diferencia del 35,4 %. Madrid registró también la velocidad de subida media más alta por banda ancha fija, con 145,08 Mbps. Oviedo ocupó el último lugar en velocidad de subida por banda ancha fija con un 61,4 % menos de velocidad de subida que Madrid.

Oviedo tuvo la menor latencia en banda ancha fija de las ciudades de nuestra lista durante el segundo semestre de 2019, con 15 ms. Málaga registró la latencia más alta, con 28 ms.
Ookla_Mobile-Broadband-Speeds_Spain_0220_es-1
La brecha entre las velocidades más rápidas y más lentas de las ciudades españolas por banda ancha móvil fue similar a la que apreciamos en la banda ancha fija en el segundo semestre de 2019. Madrid volvió a liderar el rendimiento de la banda ancha móvil con una velocidad media de descarga de 44,35 Mbps y una velocidad media de subida de 15,89 Mbps. Las Palmas quedó en último lugar en velocidades de descarga con un 37,9 % menos de velocidad media de descarga que Madrid. Valencia registró la velocidad de subida media más baja por Internet móvil: 13,86 Mbps. Sevilla obtuvo la menor latencia por Internet móvil con 36 ms en el segundo semestre de 2019 y Las Palmas registró la mayor latencia por Internet móvil con 73 ms.

Zaragoza lideró la disponibilidad de 4G en las ciudades españolas más pobladas

Disponibilidad de 4G en las ciudades más grandes de España
Speedtest Intelligence® | Segundo semestre de 2019
Ciudad Disponibilidad de 4G
Zaragoza 97,2 %
Valencia 97,1 %
Sevilla 96,8 %
Málaga 96,7 %
Oviedo 95,4 %
Madrid 95,1 %
Las Palmas de la Gran Canaria 95,0 %
Alicante 94,6 %
Bilbao 94,3 %
Barcelona 87,7 %

La disponibilidad de 4G en las ciudades más grandes de España superó el promedio del país, siendo Zaragoza la de mayor disponibilidad de 4G con el 97,2 % de las ubicaciones analizadas. Barcelona tuvo la menor disponibilidad de 4G de nuestra lista, con el 87,7 %.

MÁSMÓVIL fue el proveedor de banda ancha fija más rápido de 6 ciudades

Si nos fijamos específicamente en la puntuación de velocidad en cada una de las ciudades españolas en el segundo semestre de 2019, vemos que MÁSMÓVIL fue el proveedor más rápido en seis ciudades: Málaga, Sevilla, Zaragoza, Madrid, Valencia y Alicante. Adamo, el proveedor fijo más rápido de Barcelona, consiguió la puntuación de velocidad más alta de la lista con 185,29. Vodafone fue el proveedor más rápido en Bilbao y Oviedo.

Rendimiento de la banda ancha fija por operador en las ciudades más grandes de España
Speedtest Intelligence® | Segundo semestre de 2019
Ciudad Proveedor Speed ScoreTM
Barcelona Adamo 185,29
Málaga MÁSMÓVIL 156,24
Sevilla MÁSMÓVIL 148,78
Madrid MÁSMÓVIL 145,83
Bilbao Vodafone 144,65
Zaragoza MÁSMÓVIL 144,40
Valencia MÁSMÓVIL 143,99
Oviedo Vodafone 143,85
Alicante MÁSMÓVIL 143,72
Las Palmas Orange 114,46

Si nos fijamos en los proveedores españoles más rápidos en banda ancha móvil de cada ciudad en el segundo semestre de 2019, Movistar dominó la lista con la puntuación de velocidad más alta en 7 ciudades. Movistar consiguió también la puntuación de velocidad máxima, con 52,04 en Sevilla. Vodafone fue el proveedor de Internet móvil más rápido en Madrid (35,67). Orange fue el proveedor más rápido de Barcelona (35,37) y Oviedo (45,10).

Rendimiento de Internet móvil por operador en las ciudades más grandes de España
Speedtest Intelligence® | Segundo semestre de 2019
Ciudad Proveedor Speed ScoreTM
Sevilla Movistar 52,04
Valencia Movistar 50,80
Alicante Movistar 50,36
Málaga Movistar 48,97
Bilbao Movistar 48,86
Oviedo Orange 45,10
Zaragoza Movistar 40,79
Madrid Vodafone 35,67
Barcelona Orange 35,37
Las Palmas Movistar 31,37

Nos encantará seguir la evolución de estos mercados y estudiar el cambiante panorama del rendimiento de Internet y de la cobertura móvil en Europa. Si desea obtener más información sobre las velocidades fijas y móviles en diferentes mercados, haga clic aquí para leer más información de Ookla.

Nota del editor: Este artículo fue actualizado el 4 de marzo del 2020 que para corregir un error de edición que reportaba cifras incorrectas del PRA móvil.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Global Speeds

About the Author

Maria Gómez

Ookla Research™ Articles
| April 14, 2020

Can’t Connect? The Most Significant Online Service Outages in Q1 2020

Downdetector

“We’re experiencing problems at the moment” became an all-too-familiar phrase during the first three months of 2020. As we continue with our series of most significant outages across the globe, this article examines major web and online service outages from Q1 2020 using Downdetector® data. Outages came under increased scrutiny as COVID-19 spread and more people began working or studying from home, gaming, video conferencing and using more online services than ever before. However, we saw significant outages both before and after this time. The six categories of outages we’re highlighting here are: collaboration platforms, gaming, telecom operators, streaming services, social media and financial institutions.

Collaboration platforms

Google Drive (January 27, 2020): 24,558 outage reports at peak

1-Google-Drive-1
Users of Google’s popular file storage and synchronization service rushed to Downdetector when receiving the following error message: “Google Docs encountered an error. Please try reloading this page, or coming back to it in a few minutes.” on January 27. The outage reportedly lasted an hour and Downdetector received 24,558 reports during the peak fifteen minutes of the outage. Most reports originated from the US, but users also reported problems in Germany, Japan, Mexico, the Netherlands and the UK.

Zoom (March 20, 2020): 1,483 reports at peak

2-Zoom-1
Video conferencing software like Zoom has become an important tool to communicate. Amid an increase in volume, Zoom users, mostly in the U.S., reported an outage on March 20 that left people unable to access the service or make calls. The service also experienced a smaller outage on March 5 with 586 reports at the peak. Both outages lasted approximately two hours.

Microsoft Teams (March 16): Multiple outages

3-Teams
Microsoft Teams experienced a worldwide outage on March 16. The collaboration platform that streamlines communication in an organization was reportedly down for users in Germany, the Netherlands, Sweden and the U.S. The duration of the outage varied by country, but lasted more than six hours in most and recurred in the Netherlands for a period on March 17. Teams also experienced a significant outage over the span of five hours on February 2 when 9,386 users in the U.S. reported problems at the peak.

Gaming

Steam (multiple outages)

Steam-Bar-Outage-1
Steam suffered nine major outages during Q1 2020 (seven of which are pictured above), according to reports from users in Germany, the U.K. and the U.S. The largest outage took place on February 18 when the gaming platform was down for about three hours and 14,955 users reported issues at the peak of the outage. Steam users rushed to Downdetector again on March 17, which was Steam’s second largest outage with 11,585 reports at the peak of the outage. The two subsequent Tuesdays also proved problematic for Steam with 6,931 outages during the peak on March 24 and 4,440 outages during the March 31 peak.

Call of Duty (March 15): 7,761 outages at peak

4-Call-of-Duty
Users in the U.S. reported multiple Call of Duty outages during Q1 2020. The largest outage took place on March 15, with 7,761 reports at the peak of an outage that primarily affected the server connection of the gaming platform. Gamers were unable to play with friends for about four hours that day. On March 17, Call of Duty had a smaller outage with 3,549 reports at peak.

Fortnite (March 17): 3,998 reports at peak

5-Fortnite

On March 17, Fornite tweeted “We’re currently investigating issues with logins, matchmaking, the Item Shop, and other Fortnight services. We’ll provide an update when these are resolved,” after users reported having problems with the gaming platform. Users were unable to access Fornite for about four hours that day. Most of the reports came from France, Germany, Japan, the Netherlands, Spain, the U.K. and the U.S.

Telecom providers

Italy

TIM Italy (March 12): 2,667 reports at peak

6-TIM
Users throughout Italy flooded Downdetector with reports of problems with their mobile internet connections on March 12. The outage lasted close to an hour and showed 2,667 reports at the peak of the outage. TIM had a smaller outage the day before with 1,337 reports at the peak of the outage.

Vodafone Italy (February 14th): 1,733 reports at peak

7-Vodafone
Vodafone users in Italy reported having problems with their mobile service on February 14. The outage lasted four hours and peaked at 1,733 reports. Users also reported problems with their mobile internet connection.

United States

Comcast (January 23): 39,638 reports at peak

8-Comcast
The U.S. internet service provider experienced a major outage on January 23. The outage lasted for two hours with 39,638 reports at the peak of the outage. Weeks later, the service experienced a smaller outage on March 3 with 1,124 reports during the peak.

United Kingdom

Virgin Media (March 4-5): 4,348 reports at peak

9-Virgin-UK
Users in the U.K. reported their internet service was not working during Virgin Media’s outage starting on March 4 and continuing through March 5. The outage peaked on March 5 when 4,348 users reported issues.

Social Media

Twitter (February 7): 11,542 reports at peak

10-Twitter-1
The largest social media outage in Q1 2020 belonged to Twitter. On February 7, users in the Twitterverse were unable to tweet, retweet or like tweets for about two hours. Over 11,500 U.S. users reported problems during the peak of the outage. Users in Germany, Japan and the U.K. also reported problems with the platform.

Facebook (January 24-25): 3,718 reports at peak

11-Facebook
Facebook users reported problems with the site on Downdetector starting on January 24. Most users reported problems with their newsfeed or the inability to log in to the social media platform. At the peak of the outage, there were 3,718 reports from users in the U.S. Users in Germany and the U.K. also reported problems that day. Users were still experiencing issues through January 25.

Streaming Services

Streaming-bar-outages

Hulu (March 20): 4,017 reports at peak

People hoping to binge-watch their favorite shows while in quarantine were disappointed to find Hulu was down on March 20. Users complaints on Downdetector included not being able to log in or of the player not working properly. The outage lasted approximately two hours.

Disney+ (January 6): 1,710 reports at peak

Disney + experienced an outage at the beginning of Q1 2020 that reached 1,710 reports at the peak. For an hour, users in the U.S. reported they were unable to log in to the platform.

Netflix (March 25): 1,690 reports at peak

For two hours on March 25, thousands of Netflix users were unable to stream their favorite shows. At the peak of Nexflix’s biggest outage in Q1 2020, 1,690 users reported problems in the U.S.

Funimation (March 25): 1,191 reports at peak

Anime lovers in the US reported problems with Funimation towards the end of Q1 2020. Most users complained of not being able to log in to the service for about an hour that day. There were 1,191 reports at the peak of the outage.

Financial Services

Robinhood (multiple outages)

robinhood-barchart

Robinhood had multiple fumbles during Q1 2020, leaving users frustrated with the financial service. The most significant outage took place on March 2 with 14,429 reports at the peak of the outage. Robin Hood experienced additional outages on March 3 and March 9 with 3,538 and 3,119 reports during the respective peaks.

Is an outage disrupting your day? You’re not alone. Find out if there’s an outage and bond with other frustrated users on Downdetector and read about other significant outages here.

Editor’s note: This article was updated on April 14 to clarify the Steam section and related graphic.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Downdetector

About the Author

Maria Gómez

Ookla Research™ Articles
| July 14, 2020

The Most Significant Online Service Outages in Q2 2020

Downdetector

“Try again later” was a phrase that frustrated users all over the world during the multiple online service outages in Q2 2020. This article is the third installment in our quarterly series tracking the most significant web and online service outages. Analyzing Downdetector® data from Q2 2020, we focused on user-reported service disruptions in five categories: social media, communications service providers, collaboration platforms, gaming and financial institutions.

Social media

Downdetector_Snapchat_Outage_0720-1

Snapchat (April 8, 2020): 93,671 reports at peak

Snapchat users began to report problems with the mobile app early on April 8. At the peak of outage reports, there were 93,671 reported issues in the U.S in one 15-minute period. User reports rolled in over a total period of approximately two hours. Users in the United Kingdom and the Netherlands also reported problems with Snapchat during the same time period.

TikTok (May 6, 2020): 49,701 reports at peak

Many U.S. and U.K. users of the popular video-based social media platform struggled to log into their accounts on May 6. Over 49,000 users in the U.S. reported problems logging in, viewing and uploading videos to TikTok that evening.

Tinder (June 12, 2020): 6,967 reports at peak

Users of the mobile dating app Tinder rushed to Downdetector when they encountered problems logging in, sending and receiving messages on the morning of June 12. Almost 7,000 users from the U.S. reported problems with the app, and issues were also reported in the U.K. and Germany.

Communications service providers

Downdetector_T-Mobile_Outage_0720-1

T-Mobile (June 15, 2020): 113,980 reports at peak

U.S. mobile operator T-Mobile suffered a major outage on June 15. Customers reported problems with their mobile phone service, mobile internet connection and their ability to text friends and family. Reports came in over a period of almost ten hours that evening, peaking with 113,980 reports in one 15-minute period. Other mobile network operators also received a significant volume of problem reports that day as their own customers were unable to reach T-Mobile customers, leading to perceived service issues.

U.K. Mobile Operators: Virgin Media (April 27), TalkTalk (May 29) and Vodafone (June 9)

U.K. telecom providers Virgin Media, TalkTalk and Vodafone each struggled with outages in Q2 2020. Virgin Media UK customers rushed to Downdetector on April 27 when they started having problems with their service. Users reported problems throughout the day over a period of about six hours. About 77% of Downdetector reports cited a problem with their cable internet service. The outage had multiple peaks during the day, with 40,397 reports during the highest peak.

TalkTalk users reported problems with their internet connection on May 29, with a peak of 31,942 user reports. According to Downdetector data, the majority of reports came from Manchester, London, Glasgow and Birmingham.

On June 9, Vodafone UK experienced a smaller, but not insignificant outage. During the outage, 94% of Downdetector problem reports cited issues with the mobile network service. At the peak of reported issues, 9,686 Downdetector users reported problems with the network.

Telcel (May 27, 2020): 5,091 reports at peak

Customers of Mexican operator Telcel reported problems with their network on May 27. Over 5,000 reports were recorded during the peak of problem reporting, 95% of which were about Telcel’s mobile network. Most reports came from Mexico City.

Collaboration platforms

Downdetector_Zoom_Outage_0720-1

Zoom (May 17, 2020): 7,523 reports at peak

Video conferences and virtual dates were interrupted on May 17 when Zoom experienced problems in multiple countries. Downdetector measured a peak of 7,523 user-reported issues in one 15-minute period in the U.S., but the outage was also felt in Europe. Most users reported problems with the video conferencing feature of the online service.

Slack (May 12, 2020): 4,163 reports at peak

The popular business communication provider Slack experienced a disruption in their service on May 12, with a peak of 4,163 user-reported issues in 15 minutes. Most users who reported problems on Downdetector were located in San Francisco, Los Angeles, San Jose, and Seattle. Most reports pointed to problems connecting to the online service.

Office 365 (June 14, 2020): 2,056 reports at peak

On June 14, Australian users of Microsoft’s subscription service Office 365 reported issues, with a peak of 2,056 over 15 minutes. Users were unable to log into any of the Office 365 apps and experienced problems connecting to the server. Users in New Zealand also reported issues that day.

Gaming

Downdetector_CallofDuty_Outage_0720-2

Call of Duty (April 12, 2020): 46,278 reports at peak

U.S. players of Call of Duty were unable to connect to the game’s servers on April 12. Users from Dallas, Chicago, Houston, Philadelphia and New York City flooded Downdetector with reports when they encountered problems with the game. At the peak of Downdetector reports, more than 46,000 users reported issues.

Financial institutions

Downdetector_BBVA_Outage_0720-1

BBVA Bancomer (June 10, 2020): 1,198 reports at peak

On June 10, customers of BBVA Bancomer in Mexico reported issues with their online banking service. More than 1,000 reports were recorded at the peak of reporting, with many users unable to log in or use the app over a period of approximately four hours The majority of reported issues came from Mexico City, Guadalajara and Monterrey.

Want to know when an online service is down? Keep up with outages by visiting Downdetector.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Downdetector

About the Author

Maria Gómez

Ookla Research™ Articles
| December 21, 2020

ICYMI: Ookla Data and Research from November 2020

Global Speeds


Highlights from the Speedtest Global IndexTM

Global-Index-Tweet-Image-Nov-2020

These are the top stories from November 2020:

  • Thailand is back in third place for fixed broadband. The country has seen steady increases in fixed broadband since November 2019 when it was in 19th place.
  • New 5G rollouts were the likely cause for the United Kingdom’s 10-spot climb to 32nd place in mobile.
  • Kuwait has reached its highest mobile ranking to date — 11th place. This is most likely due to all major operators offering 5G in the country.
  • Monaco showed a sharp increase in download speed over fixed broadband. The country jumped six places since October and is now fourth for fixed broadband.

Articles worth a second look

Massive Expansions and Huge Improvements in Speed: The Worldwide Growth of 5G in 2020


Learn more about the growth of 5G, which countries had the fastest 5G, which had the best coverage — and which are still relying on 2G and 3G.

5G Advances Across the U.K., but Access Varies Widely by Country


A comprehensive look at the state of 5G in the United Kingdom, this report reveals differences in speed by country and by operator.

Exploring the Relationship Between Network Performance and NPS in Germany, Austria and Switzerland


Does network performance impact customer satisfaction? Find out in this analysis of network performance, NPS and five-star ratings of top providers in Austria, Germany and Switzerland.

The Relationship Between Network Performance and Customer Satisfaction in the Philippines


Internet speeds in the Philippines have increased dramatically in recent years. Discover how network performance of top providers has affected customer satisfaction.

Treat Yourself to a Hack Day: Make a Physical Speedtest Gauge


Create the perfect gift for yourself or a loved one and build your own ethernet-enabled physical Speedtest gauge with these simple instructions.

Prioritizing Broadband Funding to Close the Digital Divide [Webinar]


Policymakers need accurate, reliable data to make broadband funding decisions that benefit their constituents. Watch the 30-minute webinar recording to learn how network data from Speedtest® can help policymakers improve their jurisdictions’ broadband availability and performance.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Global Speeds

About the Author

Maria Gómez

Ookla Research™ Articles
| January 27, 2021

There's a Problem With Your Connection — The Most Significant Outages of Q4 2020

Downdetector


“We’re experiencing problems” was a common phrase faced by users who encountered outages during Q4 2020. We are continuing our series tracking outages in online services using Downdetector® data from Q4 2020. Once more we have focused on seven categories: cloud services, email service providers, financial services, gaming, internet service providers, social media and streaming services.

Cloud services

Downdetector_AWS_Outage_0121-1

Amazon Web Services (November 25, 2020): 1,313 reports at peak

Users of Amazon’s cloud service noticed a disruption in their service on November 25. Most users stated they were having problems with the AWS Console. The outage affected users in India, Japan, the Netherlands and the U.S. At the peak of outage reports at 8:45 a.m. Pacific, there were 1,313 logged issues in the U.S.

Email service providers

Downdetector_Gmail_Outage_0121

Gmail (December 14, 2020): 90,409 reports at peak

On December 14, users were unable to access their Gmail accounts for over an hour. That day, there were over 90,000 logged issues with the email service provider in the U.S. Users were unable to log into their accounts, send or receive emails. The outage also affected users in Finland, Germany, India, Japan, Poland, the Philippines and Spain.

Financial services

Downdetector_Schwab_Ameritrade_Outage_0121-2

Charles Schwab (November 9, 2020): 17,906 reports at peak

Charles Schwab users experienced problems when trying to log into their accounts on November 9, most likely caused by a surge in activity after news about the Pfizer COVID-19 vaccine were published. The outage lasted for a little over an hour, and there were 17,906 reported issues at the peak of the outage at 6:45 a.m. Pacific. Most error logs came from Chicago, Dallas, and New York City.

TD Ameritrade (November 9, 2020): 8,014 reports at peak

This electronic trading platform also had an outage early in the morning of November 9. Users from Chicago, Dallas, Houston and Brooklyn logged issues on Downdetector and were unable to access their account. At the peak of outage reports at 7:00 a.m. Pacific, there were 8,014 issues logged in the U.S.

Merrill Lynch (November 24, 2020): 2,850 reports at peak

While Merrill Lynch was not immune to reported problems on November 9, the financial service experienced a larger outage on November 24. Users in the U.S. logged 2,850 issues at the peak of the outage at 7:15 a.m. Pacific that day.

Gaming

Downdetector_Steam_Outage_0121

Steam (December 9, 2020): 29,212 reports at peak

The release of the popular game Cyberpunk 77, which created a large volume of traffic on Steam, was the likely cause of Steam’s outage on December 9. Users anxious to download the newly released game became frustrated when the platform was suddenly unavailable. In the U.S. alone, there were 29,212 reported issues on Downdetector.

Internet service providers

Downdetector_Vodafone_Outage_0121

Vodafone Germany (November 23, 2020): 122,627 reports at peak

Vodafone Germany’s mobile service experienced a disruption on November 23. Users from all over Germany (including Berlin, Hamburg and Munich) logged problems with their mobile service that day. At the peak of outage reports, there were 122,627 logged issues.

AT&T (December 25, 2020): 10,617 reports at peak

On Christmas Day, AT&T users in the U.S. reported problems with their mobile and internet services due to an explosion near an AT&T telecommunications hub. Downdetector logged 10,617 issues from users located in cities including Chattanooga, Lexington and Nashville.

Bouygues Telecom (December 2, 2020): 1,984 reports at peak

French users of Bouygues Telecom (primarily in Paris), noticed a disruption in their mobile service on December 2. Customers were unable to make or receive calls or use their mobile internet service for about four hours. At the peak of outage reports, there were 1,984 logged issues.

Social media

Downdetector_Discord_Outage_0121-1

Discord (November 9, 2020): 47,017 reports at peak

The instant messaging platform encountered a problem on November 9. Users in Italy, Germany, the U.K. and the U.S. recorded problems with the server connection. That day, there were almost 50,000 reports of issues on Discord in the U.S.

Telegram (December 16, 2020): 35,836 reports at peak

Telegram users in Russia reported issues with the messaging app on December 16. The outage lasted less than an hour, but Downdetector still received over 35,000 logs from users that day. The app also experienced a smaller outage on October 3 with 20,801 logged issues from users.

VKontakte (October 5, 2020): 6,427 reports at peak

VKontakte, also known as VK, had a disruption in service on October 5. Users of the Russian social media platform rushed to Downdetector to log outage reports when they were unable to log into their accounts. That day, there were 6,427 logs of issues at the peak of the outage reports.

Streaming services

Downdetector_YouTube_Outage_0121

YouTube (November 11, 2020): 357,876 reports at the peak

The Google-owned video streaming service had trouble loading content for their users on November 11. Logs of issues with the service were recorded in Australia, France, Japan, Italy, the U.K and the U.S. Over 300,000 logs were recorded in the U.S. at the peak of the outage reports at 3:30 p.m. Pacific.

Spotify (November 27, 2020): 16,802 reports at the peak

On November 27, users of the popular music streaming service logged issues with the platform. Users in Germany, the U.K. and the U.S. were unable to stream their favorite songs or podcasts. Downdetector recorded 16,802 logs of issues in the U.S. at the peak of the outage reports.

Want to know when an online service is down? Keep up with outages by visiting Downdetector.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Downdetector

About the Author

Maria Gómez

Ookla Research™ Articles
| June 16, 2021

How COVID-19 Affected Roaming for Mobile Speeds in Europe

Global Speeds

Roaming might seem like an unusual topic in a time when inter-country travel has been largely prohibited, but we wanted to build on our previous analysis to see how roaming performance and behaviors evolved over the past year. This analysis examines Speedtest data from Android devices in the European Union (E.U.) and the United Kingdom (U.K.) from Q1 2020 through Q1 2021. We’ve included the U.K. to maintain continuity with pre-Brexit reports.

Roaming speeds were slower in most European countries in Q1 2021

Speedtest Intelligence® again showed that consumers who are roaming outside their home countries often experience slower speeds. During Q1 2021, 19 out of the 26 European countries with statistically viable roaming sample sizes experienced slower median roaming download speeds than median local download speeds. Cyprus and Malta had too few roaming samples to be included in this year’s analysis for Q1 2021.

For the seven countries that saw increased speeds, Latvians experienced the largest increase in median download speed when roaming elsewhere in Europe at 23.4%, which was followed closely by Estonia (22.8%) and Ireland (19.5%). Greece, Romania and Slovenia saw increases of more than 5%. The U.K. saw about the same speeds roaming and locally with an increase of only 0.5% when roaming. Hungary also saw comparable roaming download speeds to local speeds with a decrease of only 0.5% when roaming.

Median Local vs. Roaming Download Speeds in Europe
Speedtest Intelligence® | Q1 2021
Country Local Download (Mbps) Roaming Download (Mbps) % Change
Austria 36.19 26.13 -27.8%
Belgium 43.90 27.52 -37.3%
Bulgaria 61.76 29.74 -51.8%
Croatia 48.23 31.3 -35.1%
Czechia 31.35 19.74 -37.0%
Denmark 50.11 22.18 -55.7%
Estonia 34.34 42.16 22.8%
Finland 43.02 31.68 -26.4%
France 34.68 29.62 -14.6%
Germany 27.56 20.14 -26.9%
Greece 32.38 35.51 9.7%
Hungary 28.66 28.51 -0.5%
Ireland 14.99 17.91 19.5%
Italy 25.24 21.66 -14.2%
Latvia 22.69 28.00 23.4%
Lithuania 33.66 30.80 -8.5%
Luxembourg 40.65 26.31 -35.3%
Netherlands 77.52 26.48 -65.8%
Poland 26.51 23.13 -12.7%
Portugal 26.16 23.74 -9.3%
Romania 25.12 26.80 6.7%
Slovakia 23.79 20.94 -12.0%
Slovenia 27.63 29.58 7.1%
Spain 23.78 18.21 -23.4%
Sweden 38.26 23.16 -39.5%
United Kingdom 27.96 28.09 0.5%

Every other country on our list saw decreases in median download speeds of 8.5% or more while roaming, with customers from the Netherlands experiencing the largest drop (65.8%) from a local speed of 77.52 Mbps to 26.48 Mbps while roaming. Customers from Denmark and Bulgaria experienced roaming speeds less than half of what they’re accustomed to at home with decreases of 55.7% and 51.8%, respectively.

Roaming decreased during the pandemic while speeds increased

The COVID-19 pandemic has upended countless lives with multiple lockdowns throughout 2020 and 2021 and severe limits to movement across borders. Data from Speedtest Intelligence reflects this decrease in roaming with roaming samples markedly down when comparing Q1 2021 to Q1 2020. We saw the most roaming samples during Q3 2020 and Q1 2020, which corresponds to increased lockdowns and movement restrictions in Q2 and Q4 2020 in response to the first and second waves of the pandemic.

Roaming speeds for all European countries combined increased 6.9% between Q1 2020 and Q1 2021, though the increase was not linear. Median download speed while roaming decreased from 22.89 Mbps in Q1 2020 to 22.09 in Q2 2020 and slipped down to 20.68 Mbps in Q3 2020. Roaming speeds began to increase in Q4 2020 with the median download speed rising to 23.42 Mbps, and Q1 2021 saw a further increase to 24.47 Mbps.

ookla_roaming_quarter_change_eu_0621-1

Estonia saw the biggest year-over-year increase in median roaming download speed, Slovakia and Italy saw the largest decrease

Median European Roaming Download Speeds
Speedtest Intelligence® | Q1 2020 – Q1 2021
Country Q1 2020 Download (Mbps) Q1 2021 Download (Mbps) % Change
Europe (All Countries Combined) 22.89 24.47 6.9%
Austria 24.39 26.13 7.1%
Belgium 23.78 27.52 15.7%
Bulgaria 22.81 29.74 30.4%
Croatia 29.28 31.30 6.9%
Czechia 20.23 19.74 -2.4%
Denmark 21.38 22.18 3.7%
Estonia 27.82 42.16 51.5%
Finland 32.18 31.68 -1.6%
France 24.57 29.62 20.6%
Germany 20.74 20.14 -2.9%
Greece 41.07 35.51 -13.5%
Hungary 25.10 28.51 13.6%
Ireland 22.08 17.91 -18.9%
Italy 26.98 21.66 -19.7%
Latvia 26.38 28.00 6.1%
Lithuania 22.60 30.80 36.3%
Luxembourg 18.82 26.31 39.8%
Netherlands 18.39 26.48 44.0%
Poland 17.01 23.13 36.0%
Portugal 23.78 23.74 -0.2%
Romania 23.64 26.80 13.4%
Slovakia 26.16 20.94 -20.0%
Slovenia 25.30 29.58 16.9%
Spain 15.05 18.21 21.0%
Sweden 21.36 23.16 8.4%
United Kingdom 29.48 28.09 -4.7%

2020 also posed many challenges for telecom operators around the world as customers shifted use patterns. Despite these challenges, many Europeans saw increases in median roaming speeds year-over-year. In fact, customers in 17 out of the 26 countries analyzed saw faster download speeds while roaming elsewhere in Europe when comparing Q1 2020 to Q1 2021. Estonians saw the largest increase at 51.5% (from 27.82 Mbps to 42.16 Mbps), the Netherlands was next with a 44.0% jump (from 18.39 Mbps to 26.48 Mbps) and Luxembourg saw a 39.8% increase in download speed (from 18.82 Mbps to 26.31 Mbps).

Countries whose customers experienced year-over-year decreases in median downloads speed while roaming include Slovakia (20.0% decrease), Italy (19.7%), Ireland (18.9%), Greece (13.5%), the U.K. (4.7%), Germany (2.9%), Czechia (2.4%), Finland (1.6%) and Portugal (0.2%).

While the year-over-year change is an interesting baseline metric, it’s also important to note only Denmark, Germany, Poland and Spain had consistently slower median roaming download speeds than the European average during every quarter from Q1 2020 to Q1 2021. Every other country had at least one quarter where speeds were faster than the European average.

Outbound roaming speeds varied drastically from country to country from Q1 2020 to Q1 2021

Roaming speeds are heavily dependent on agreements between individual operators, which means they can vary dramatically by country and by operator. We looked closely at outbound roaming for individual countries to see how different countries’ networks performed during COVID-19 lockdowns.

Customers from the Netherlands roaming in France saw the fastest median roaming download speed in all of Europe during Q1 2021 at 70.46 Mbps. Customers from Germany roaming in Portugal experienced the slowest median roaming download speed during Q3 2020 at 0.42 Mbps.

Here were some of the fastest roaming speeds from select countries to other countries within Europe between Q1 2020 and Q1 2021:

  • Netherlands to France (70.46 Mbps in Q1 2021)
  • Bulgaria to the U.K. (58.21 Mbps in Q4 2020)
  • Netherlands to Poland (55.77 Mbps in Q1 2021)
  • Denmark to Sweden (40.46 Mbps in Q4 2020)
  • Finland to Estonia (48.41 Mbps in Q1 2020)

Here were some of the slowest roaming speeds between Q1 2020 and Q1 2021:

  • Germany to Portugal (0.42 Mbps in Q3 2020)
  • Czechia to France (4.98 Mbps in Q3 2020)
  • France to Portugal (5.54 Mbps in Q3 2020)
  • Hungary to France (5.95 Mbps in Q3 2020)
  • Poland to Belgium (7.59 Mbps in Q1 2020)

We’ll continue to watch roaming speeds over the next year to see how roaming changes as more countries reopen and travel picks up again. If you’re interested in learning more about roaming speeds for your business or country, please click here.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

Global Speeds

About the Author

Josh Fomon

Ookla Research™ Articles
| July 15, 2021

Speedtest Global Index Market Analyses Now Available for 37 Countries

Global Speeds

Speedtest Global IndexTM Market Analyses from Ookla® identify key data about internet performance in countries across the world. This quarter we’ve provided updated analyses for 37 markets that includes details on fastest mobile and fixed broadband providers, performance of most popular devices and chipsets and internet speeds in cities. Click a country on the list below to see highlights or scroll through the article to learn what Speedtest Intelligence® revealed in all 37 markets:

Africa and the Middle East

Algeria | Jordan | Kenya
Morocco | Nigeria | Qatar
South Africa | Tunisia | Turkey

Asia and Oceania

China | Hong Kong (SAR) | Indonesia
Malaysia | Singapore | Taiwan
Vietnam

Europe

Austria | Belgium | Czechia
Denmark | Finland | France
Germany | Hungary | Latvia
Luxembourg | Malta | Serbia
Slovakia | Spain

North and South America

Argentina | Brazil | Canada
Ecuador | Mexico | Peru
United States

Africa and the Middle East

Algeria

  • For the second quarter in a row, mobile provider Ooredoo had the highest Speed Score™ (24.27) and Consistency Score™ (84.5%) in Algeria during Q2 2021.
  • Apple devices achieved a mean download speed of 26.37 Mbps during Q2 2021, 26.4% faster than Apple’s speeds in Q1 2021 (20.86 Mbps).
  • The Apple iPhone 12 Pro Max 5G was the fastest popular device in Algeria with a mean download speed of 38.15 Mbps.

    Jordan

  • Fixed broadband provider Orange had the highest Speed Score (70.99) and Consistency Score (72.6%) in Jordan during Q2 2021.
  • Umniah achieved the fastest mobile Speed Score at 34.28 and best Consistency Score at 93.4%.
  • Amman had the fastest median fixed broadband download and upload speeds among the most populous cities in Jordan at 43.27 Mbps and 40.29 Mbps, respectively.
  • Among popular mobile devices, Apple’s iPhone 12 Pro Max 5G narrowly beat out the iPhone 12 Pro 5G for fastest median download and upload speeds at 36.06 Mbps and 17.90 Mbps.

    Kenya

  • Mobile provider Safaricom had the highest Speed Score (27.54) and Consistency Score (84.0%) in Kenya during Q2 2021, though both these scores were slightly lower than in Q1 2021.
  • For fixed broadband, Faiba was the provider that had the best Speed Score (23.19) and Consistency Score (43.9%) in Kenya during Q2 2021.
  • Mombasa had the fastest mean mobile download and upload speeds in Kenya’s most populous cities at 32.12 Mbps and 17.13 Mbps, respectively.
  • Eldoret had the fastest mean fixed broadband download speed in Kenya during Q2 2021 at 23.68 Mbps. Nairobi dropped three places from the fastest city for mean fixed broadband download speed during Q1 2021.

    Morocco

  • Fixed broadband provider Orange beat out Q1 2021 winner Maroc Telecom for fastest provider in Morocco with a Speed Score of 19.27, a 35.0% increase from Q1 2021.
  • For fixed broadband, Maroc Telecom continued to have the best Consistency Score at 32.4% during Q2 2021.
  • On mobile, Maroc Telecom achieved the best Speed Score (59.24) and Consistency Score (92.6%) during Q2 2021.
  • Salé surpassed Marrakesh as the fastest city among Morocco’s most populous cities with the fastest mobile download and upload speeds at 40.78 Mbps and 13.80 Mbps, respectively.

    Nigeria

  • For the second quarter in a row, mobile provider Airtel had the fastest Speed Score in Nigeria at 28.82 during Q2 2021. While MTN was second, it improved its Speed Score 37.9% quarter over quarter, 18.70 to 25.78.
  • MTN edged out Airtel’s Q1 2021 top spot for best Consistency Score on mobile during Q2 2021, 83.4% to Airtel’s 82.5%.
  • Fixed broadband provider ipNX continued to have the best Speed Score (19.25) and Consistency Score (39.6%) in Nigeria during Q2 2021.
  • Port Harcourt continued to have the best mobile mean download speeds of any Nigerian city at 26.34 Mbps, but Kano made huge strides forward, improving its download speed by 61.8% over Q1 2021.

    Qatar

  • Ooredoo had the best mobile and fixed broadband Speed Scores in Qatar during Q2 2021 at 149.01 and 69.45, respectively.
  • 5G performance was extremely competitive with Ooredoo achieving the fastest median 5G download speed at 393.89 Mbps, while Vodafone achieved 354.27 Mbps.
  • Ooredoo also had the best fixed broadband Consistency Score at 81.5%.
  • Vodafone had the best mobile Consistency Score at 93.7%, edging out Ooredoo’s 92.9%.
  • Umm Salal Muhammed had the fastest median mobile and fixed broadband download speeds in Qatar at 147.65 Mbps and 80.57 Mbps, respectively.
  • Speedtest Intelligence reveals that among popular devices, Samsung’s Galaxy S21 Ultra 5G achieved the fastest median mobile download speed at 284.32 Mbps, edging out Apple’s iPhone 12 Pro Max 5G (278.42 Mbps).

    South Africa

  • Speedtest Intelligence shows Cool Ideas had the fastest fixed broadband Speed Score (45.76) and Consistency Score (65.4%) during Q2 2021. That was an increase in Speed Score of 21.1% from Q1 2021.
  • Among mobile providers, MTN had the fastest Speed Score (60.44) and best Consistency Score (90.5%).
  • Apple devices had the fastest combined mean download speed at 52.59 Mbps and fastest mean upload speed at 12.22 Mbps during Q2 2021. The iPhone 12 Pro Max 5G took top honors as the fastest popular device, achieving a mean download speed of 93.36 Mbps.
  • Johannesburg had the fastest mean fixed broadband and mobile download speeds during Q2 2021 at 61.85 Mbps and 58.06 Mbps, respectively.

    Tunisia

  • During Q2 2021, Ooredoo achieved the highest mobile Speed Score in Tunisia at 46.47.
  • Tunisie Telecom edged out Ooredoo for the highest fixed broadband Speed Score with 9.07 and 8.28, respectively.
  • Apple’s iPhone 12 Pro Max 5G had the fastest mean download speed in Tunisia among popular devices during Q2 2021 at 73.21 Mbps.
  • Among popular chipsets, Qualcomm’s Snapdragon X55 5G had the fastest mean download speed at 70.43 Mbps.
  • Sfax had the fastest mean mobile download speed in Tunisia during Q2 2021 at 45.53 Mbps.

    Turkey

  • Speedtest Intelligence revealed mobile provider Turkcell had the highest Speed Score and Consistency Score in Turkey during Q2 2021 at 61.39 and 93.2%, respectively.
  • For fixed broadband, Turksat Kablo had the highest Speed Score (35.67).
  • During Q2 2021, Turknet had the highest Consistency Score for fixed broadband at 66.6%.
  • Istanbul had the fastest mean fixed broadband and mobile download speed at 40.16 Mbps and 50.21 Mbps, respectively.
  • Among top device manufacturers, Apple beat out Samsung for fastest mean download speed at 51.62 Mbps to 41.69 Mbps.

    Asia and Oceania

    China

  • According to Speedtest Intelligence, China Telecom was the fastest fixed broadband provider in China during Q2 2021 with a Speed Score of 117.02, 9.3% higher than Q1 2021.
  • However, China Mobile continued to have the highest Consistency Score in China for fixed broadband during Q2 2021 at 90.0%, edging out China Telecom’s 86.8% and China Unicom’s 86.5%.
  • China Mobile achieved the highest Speed Score (113.06) and Consistency Score (92.1%) among China’s top mobile providers during Q2 2021.
  • During Q2 2021, China Telecom achieved a median 5G download speed of 304.55 Mbps, edging out China Mobile’s 303.44 Mbps. China Unicom was third at 292.04 Mbps.
  • Among top device manufacturers, Huawei had the fastest median download speed at 86.33 Mbps in China during Q2 2021. Vivo followed at 56.68 Mbps, then Xiaomi (56.48 Mbps), Oppo (55.35 Mbps) and Apple (49.65 Mbps).
  • Among popular devices, Huawei also dominated. The Huawei P40 Pro 5G had the fastest median download speed in China during Q2 2021 at 287.18 Mbps.
  • During Q2 2021, Huawei’s Kirin 9000 5G was the fastest chipset in China, achieving a median download speed of 284.74 Mbps.
  • Tianjin had the fastest median fixed broadband download speed among China’s most populous cities at 199.91 Mbps, 10.7% faster than its first place Q1 2021 results.
  • Hangzhou had the fastest median mobile download speed among China’s most populous cities at 72.97 Mbps, followed closely by Shenzhen at 70.74 Mbps and Nanjing at 69.22 Mbps.

    Hong Kong (SAR)

  • For the second quarter in a row, China Mobile Hong Kong was the fastest mobile operator in Hong Kong, earning a Speed Score of 72.21 in Q2 2021, 10.8% higher than Q1 2021.
  • China Mobile Hong Kong also blazed ahead of the competition for the fastest 5G download speed, achieving a median speed of 218.60 Mbps during Q2 2021, 7.2% faster than its Q1 2021 results. Mobile provider 3 followed at 165.35 Mbps, csl at 134.75 Mbps and SmarTone at 124.31 Mbps.
  • Among top manufacturers during Q2 2021, Samsung had the fastest median download speed at 44.68 Mbps.
  • Samsung devices also took the top four spots for fastest popular devices in Hong Kong during Q2 2021 with the Galaxy S20 Ultra 5G achieving the top spot at 124.25 Mbps, edging out the Galaxy S21 Ultra 5G’s 123.28 Mbps.
  • During Q2 2021, Qualcomm’s Snapdragon 888 5G achieved the fastest median download speed among modern chipsets at 111.91 Mbps.

    Indonesia

  • According to Speedtest Intelligence, Biznet was Indonesia’s fastest fixed broadband provider during Q2 2021, earning a Speed Score of 40.66. MyRepublic was second at 35.63.
  • Biznet also had the highest Consistency Score in Indonesia during Q2 2021, edging out MyRepublic 66.6% to 63.5%.
  • Telkomsel was the fastest major mobile provider in Indonesia during Q2 2021, earning a Speed Score of 28.02. Telkomsel also achieved the top Consistency Score at 84.1%, beating out IM3 Ooredoo’s 83.5%.
  • Jakarta had the fastest mean fixed broadband download speed of Indonesia’s most populous cities at 32.86 Mbps, while Tangerang achieved the fastest mean mobile download speed at 24.69 Mbps.

    Malaysia

  • During Q2 2021, Speedtest Intelligence reveals that TIME was the fastest fixed broadband provider in Malaysia, earning a Speed Score of 116.36. TIME also achieved the highest Consistency Score (86.7%).
  • On mobile, Digi edged out Maxis for the fastest mobile provider, earning a Speed Score of 30.20 to Maxis’ 29.92. U Mobile was third at 27.40.
  • Apple earned the top spot as Malaysia’s fastest device manufacturer during Q2 2021, with Apple devices achieving a mean download speed of 34.22 Mbps. Samsung was second at 28.77 Mbps and Huawei third at 27.68 Mbps.
  • Among Malaysia’s most populous cities, Nusajaya had the fastest mean fixed broadband speed during Q2 2021, achieving 125.88 Mbps download and 81.29 Mbps upload. Petaling Jaya was second, achieving 122.91 Mbps download and 82.56 Mbps upload.
  • Nusajaya also had the fastest mean mobile download speed at 38.51 Mbps during Q2 2021.

    Singapore

  • Speedtest Intelligence shows ViewQuest was the fastest fixed broadband provider in Singapore in Q2 2021, achieving a Speed Score of 268.70.
  • During Q2 2021, Singtel was the fastest mobile provider in Singapore, achieving a Speed Score of 83.83.
  • Singtel also blew the competition away for fastest median 5G download speed at 189.55 Mbps during Q2 2021. M1 was second at 110.43 Mbps.
  • Apple edged out Samsung for fastest device manufacturer during Q2 2021, with Apple devices achieving a mean download speed of 87.66 Mbps to Samsung’s 85.48 Mbps. Oppo followed in third with 82.10 Mbps.

    Taiwan

  • Speedtest Intelligence® reveals Chunghwa Telecom was the fastest mobile operator among top providers in Taiwan in Q2 2021 with a Speed Score of 66.47 on modern chipsets — edging out FarEasTone’s 64.46.
  • During Q2 2021, Chunghwa Telecom surpassed FarEasTone as the fastest 5G provider in Taiwan. Chunghwa Telecom achieved a blazing median download speed of 471.73 Mbps — 42.2% faster than its Q1 2021 median download speed.
  • FarEasTone had the highest Consistency Score in Taiwan during Q2 2021 at 92.1%. Chunghwa Telecom followed at 89.4% and Taiwan Mobile was third at 87.5%.
  • Among top device manufacturers during Q2 2021, Apple devices achieved the fastest mean download speed at 79.30 Mbps, edging out Oppo (77.53 Mbps) and Samsung (74.23 Mbps).
  • The Sony Xperia 1 II 5G had the fastest mean download speed at 235.44 Mbps during Q2 2021.

    Vietnam

  • Viettel once again claimed the top spot as Vietnam’s fastest mobile and fixed broadband provider during Q2 2021, earning a mobile Speed Score of 44.16 and fixed broadband Speed Score of 66.77.
  • Viettel also achieved the best fixed broadband Consistency Score at 80.9%, tightly edging out FPT Telecom’s 80.0% and Vinaphone’s 79.6% for the fastest mean fixed broadband download speed
  • Vinaphone had the highest mobile Consistency Score at 94.1%.
  • Apple’s iPhone 12 Pro 5G had the fastest mean download speed at 99.43 Mbps.
  • Ho Chi Minh City overtook the top spot for the fastest mean fixed broadband download speed among Vietnam’s most populous cities with 77.14 Mbps (69.92 Mbps upload).
  • Hanoi edged out Ho Chi Minh City (43.70 Mbps) and Da Nang (43.22 Mbps) for fastest mean mobile download speed at 43.83 Mbps.

    Europe

    Austria

  • Magenta retained its top spot as Austria’s fastest fixed broadband provider, increasing its Speed Score 28.8% from Q1 2021 from 123.45 to 158.94 in Q2 2021.
  • Magenta also had the highest Consistency Score at 88.8% for fixed broadband in Q2 2021.
  • A1 was the fastest mobile provider in Austria during Q2 2021, achieving a Speed Score of 72.64. yesss! followed at 62.49.
  • For the second quarter in a row, yesss! narrowly edged out A1 for the highest mobile Consistency Score in Austria with yesss! achieving 93.7% and A1 achieving 93.4%. Magenta Telekom ad 3 followed at 90.5%.

    Belgium

  • During Q2 2021 — much like Q1 2021 — Telenet and VOO had a fierce competition for Belgium’s fastest fixed broadband provider. However, Telenet earned the top spot again, achieving a Speed Score of 104.24 to VOO’s 102.64.
  • VOO also challenged Telenet for the highest Consistency Score for fixed broadband providers, but Telenet edged VOO out for the top place, 87.8% to 86.8%.
  • Among mobile providers, Telenet fended off competition from BASE as the fastest mobile provider, earning a mobile Speed Score of 72.34 to BASE’s 68.50.
  • Antwerp overtook Ghent for the fastest median fixed broadband download speed 81.31 Mbps to Ghent’s 80.13 Mbps.
  • However, Ghent retained its top place for fastest median mobile download speed among Belgium’s most populous cities achieving a median speed of 72.56 Mbps during Q2 2021.

    Czechia

  • Speedtest Intelligence reveals T-Mobile was Czechia’s fastest mobile provider during Q2 2021, earning a Speed Score of 60.73.
  • However, Vodafone claimed the best mobile Consistency Score during Q2 2021, earning 94.6% to O2’s 91.1%.
  • There was no statistical winner for fastest median 5G download speed in Czechia during Q2 2021, though O2 achieved a median download speed of 128.01 Mbps and T-Mobile achieved 124.69 Mbps.
  • Vodafone dominated as Czechia’s fastest fixed broadband provider during Q2 2021. Vodafone achieved a Speed Score of 100.26.
  • Vodafone also had the best Consistency Score for fixed broadband during Q2 2021 at 79.4%.
  • Pilsen had the fastest mean fixed broadband speeds among Czechia’s most populous cities, achieving a mean download of 111.01 Mbps and a mean upload of 82.82 Mbps.

    Denmark

  • During Q2 2021 in Denmark, Fastspeed was the fastest fixed broadband provider, earning a Speed Score of 303.16 — an increase of 47.7% from Q1 2021. Hiper was second at 231.14 and Fibia third at 164.80.
  • YouSee once again earned the top spot as Denmark’s fastest mobile provider during Q2 2021, achieving a Speed Score of 91.19.
  • An analysis of performance on some of the most popular phones in Denmark revealed the iPhone 12 Pro Max 5G had the fastest median download speed during Q2 2021 at 111.80 Mbps. The iPhone Pro 5G was second at 109.79 Mbps, edging out the iPhone 12 5G at 109.63 Mbps.

    Finland

  • According to Speedtest Intelligence, DNA retained its top spot as Finland’s fastest mobile provider in Q2 2021, earning a Speed Score of 68.20. DNA also edged out Telia for the highest Consistency Score, achieving 90.9% to Telia’s 90.0%.
  • Telia overtook DNA in Q2 2021 as Finland’s fastest 5G provider, achieving a median download speed of 304.22 Mbps to DNA’s 276.20 Mbps.
  • Telia retained its top spot as the fastest fixed broadband provider during Q2 2021, increasing its Speed Score 11.2% from Q1 2021. Telia was also the most consistent, achieving a Consistency Score of 82.7%.
  • Among popular device manufacturers, OnePlus had the fastest median download speed in Finland during Q2 2021 at 67.23 Mbps. However, the Samsung Galaxy S21 Ultra 5G had the fastest median download speeds among major devices at 121.57 Mbps.

    France

  • Speedtest Intelligence revealed a fierce competition for France’s fastest fixed broadband provider during Q2 2021, though Orange narrowly edged out Free with a Speed Score of 117.15 to 115.89.
  • SFR achieved the highest Consistency Score at 68.2%.
  • Orange earned the top spot as France’s fastest and most consistent mobile provider, earning a mobile Speed Score of 81.00 and a Consistency Score of 89.9%.
  • Orange also blew away the competition as France’s fastest 5G provider by achieving a median 5G download speed of 345.10 Mbps. SFR was next fastest at 204.98 Mbps.
  • Lyon achieved the fastest median fixed broadband download and upload speeds at 127.51 Mbps and 93.46 Mbps, respectively. Nice had the fastest median mobile download speed at 64.63 Mbps.

    Germany

  • According to Speedtest Intelligence, Vodafone was Germany’s fastest fixed broadband provider during Q2 2021, earning a Speed Score of 120.68.
  • 1&1 edged out Vodafone for the highest Consistency Score, 80.4% to Vodafone’s 79.3%.
  • For mobile providers, Telekom achieved the highest Speed Score (76.79) and Consistency Score (91.7%) during Q2 2021.
  • O2 was the fastest 5G provider during Q2 2021 earning the fastest median 5G download speed at 172.24 Mbps. Telekom followed at 154.30.
  • The iPhone 12 Pro 5G had the fastest median download speed among popular devices in Germany during Q2 2021, edging out the iPhone 12 Pro Max 5G 92.25 Mbps to 91.94 Mbps.

    Hungary

  • Vodafone overtook DIGI as Hungary’s fastest fixed broadband provider in Q2 2021, achieving an 8.6% increase in Speed Score from 137.06 in Q1 2021 to 148.79. Vodafone retained the top spot for highest Consistency Score at 87.2% during Q2 2021.
  • Magyar Telekom retained its top spot as Hungary’s fastest and most consistent mobile provider during Q2 2021, earning a Speed Score of 52.59 and Consistency Score of 90.9%.
  • OnePlus overtook Apple during Q2 2021 as the fastest device manufacturer, with OnePlus devices achieving a combined median download speed of 47.29 Mbps to Apple’s 41.81 Mbps.
  • However, Apple’s iPhone 12 Pro Max 5G achieved the fastest median download speed among popular devices during Q2 2021, with an increase in download speed of 17.3% from 70.12 Mbps in Q1 2021 to 82.22 Mbps in Q2 2021.

    Latvia

  • Speedtest Intelligence revealed that Balticom was the fastest and most consistent fixed broadband provider in Latvia during Q2 2021 achieving a Speed Score of 171.56 and Consistency Score of 90.5%.
  • LMT was the fastest provider in Latvia during Q2 2021 with a Speed Score of 41.13.
  • Tele2 narrowly edged out BITE and LMT as Latvia’s most consistent provider, earning a Consistency Score of 86.0% to BITE’s 85.1% and LMT’s 83.3%.
  • Olaine had the fastest median fixed broadband download and upload speeds, 94.16 Mbps and 94.51 Mbps, respectively.

    Luxembourg

  • Tango retained its top spot as Luxembourg’s fastest fixed broadband provider during Q2 2021 by achieving a Speed Score of 125.73, an increase of 4.5% over Q1 2021.
  • Tango and Eltrona tied for the highest Consistency Score during Q2 2021 at 86.3%.
  • POST again was the fastest mobile provider in Luxembourg during Q2 2021, achieving an 18.3% increase in Speed Score from 86.31 in Q1 2021 to 102.09 in Q2 2021. POST also remained the most consistent provider with a Consistency Score of 96.3%.
  • Among Luxembourg’s most populous cities, Differdange achieved the fastest median fixed broadband download and upload speeds at 131.26 Mbps and 93.32 Mbps, respectively.
  • Ettelbruck had the fastest median mobile download and upload speeds at 117.76 Mbps and 21.64 Mbps, respectively.

    Malta

  • Melita retained its top spot as Malta’s fastest and most consistent fixed broadband provider during Q2 2021, earning a Speed Score of 113.64 and Consistency Score of 83.9%.
  • GO was Malta’s fastest and most consistent mobile provider during Q2 2021, achieving a Speed Score of 56.36 and Consistency Score of 92.8%.
  • Among popular devices, Apple’s iPhone 12 Pro Max 5G achieved the fastest mean download speed at 75.81 Mbps.

    Serbia

  • SBB retained its top spot as Serbia’s fastest and most consistent fixed broadband provider during Q2 2021 with a Speed Score of 81.09 and Consistency Score of 81.8%.
  • A1 knocked Telenor out of the top place during Q2 2021 as Serbia’s fastest mobile provider, achieving a Speed Score of 54.26 to Telenor’s 49.99.
  • A1 and Telenor tied for the most consistent provider by earning a Consistency Score of 92.5%. mts trailed at 91.0%
  • The fastest chipset in Serbia during Q2 2021 was Qualcomm’s Snapdragon X55 5G, which had a median download speed of 74.21 Mbps. Samsung’s Exynos 2100 was second at 57.97 Mbps and Hisilicon’s Kirin 990 at 57.49 Mbps.

    Slovakia

  • Telekom knocked Orange out of first place as Slovakia’s fastest mobile operator during Q2 2021 with a Speed Score of 58.17 to Orange’s 56.22. Telekom increased its Speed Score 18.5% from Q1 2021 to Q2 2021.
  • UPC retained its top spot as Slovakia’s fastest and most consistent fixed broadband provider with a Speed Score of 139.35 — an increase of 23.1% from Q1 2021 — and a Consistency Score of 87.2%.
  • The Apple iPhone 12 Pro Max 5G had the fastest median download speed among popular devices at 86.11 Mbps during Q2 2021, an increase of 33.3% over Q1 2021.

    Spain

  • DIGI sped ahead of the competition, earning its place as fastest and most consistent fixed broadband provider in Q2 2021 with a Speed Score of 259.90 and Consistency Score of 91.5%. Orange was second at 154.03, Movistar third (139.65) and Yoigo fourth (134.71).
  • Movistar provided the fastest and most consistent mobile experience among Spanish mobile providers with a Speed Score of 58.47 and Consistency Score of 90.8%.
  • Vodafone more than doubled its closest competitor as Spain’s fastest 5G provider by achieving a median download speed of 322.81 Mbps.
  • Madrid had the fastest median fixed broadband download and upload speeds at 142.97 Mbps and 111.48, respectively, as well as the fastest median mobile download speed at 41.66 Mbps. Barcelona trailed closely behind for fixed broadband at 134.73 Mbps download and 104.54 Mbps upload, as well as for mobile download at 40.10 Mbps.

    North and South America

    Argentina

  • Telecentro achieved the highest fixed broadband Speed Score (57.16) in Argentina during Q2 2021.
  • Speedtest Intelligence revealed Personal was the fastest mobile operator in Argentina during Q2 2021 with a Speed Score of 38.49.
  • Buenos Aires achieved the fastest mean fixed broadband download speed among Argentina’s most populous cities, recording a download speed of 77.79 Mbps.
  • For mobile download speeds, La Plata recorded the fastest mean mobile download speed in Argentina at 40.28 Mbps during Q2 2021.

    Brazil

  • Speedtest Intelligence reveals Claro was the fastest and most consistent mobile operator in Brazil among top providers during Q2 2021, achieving the highest Speed Score of 42.61 and Consistency Score of 87.8%.
  • Vivo was the fastest fixed broadband provider among top providers in Brazil in Q2 2021 with a Speed Score of 93.23.
  • Among Brazil’s most populous cities, seven cities achieved mean fixed broadband download speeds of over 100 Mbps, with Goiânia having the fastest download and upload speeds at 130.15 Mbps and 76.98 Mbps, respectively.
  • Brasilia had the fastest mean mobile download speed at 43.74 Mbps.

    Canada

  • Shaw and Rogers blazed above the competition for Canada’s fastest fixed broadband providers in Q2 2021, earning Speed Scores of 181.66 and 179.95, respectively.
  • Rogers edged out Shaw for the highest Consistency Score in Canada during Q2 2021 by earning 89.0% to Shaw’s 87.0%.
  • TELUS retained its top spot as the fastest mobile operator in Canada during Q2 2021, achieving a Speed Score of 82.93.
  • Videotron also retained its top spot during Q2 2021 as Canada’s most consistent mobile operator, achieving a Consistency Score of 89.6%.
  • Competition for the fastest median 5G download speed was competitive with no statistical winner during Q2 2021. Bell achieved a median download speed of 191.26 Mbps and TELUS achieved 184.45 Mbps.
  • Rogers achieved the highest 5G Availability in Canada during Q2 2021.
  • Newfoundland and Labrador retained its top spot as Canada’s fastest region for fixed broadband during Q2 2021, achieving a median download speed of 119.77 Mbps.
  • Calgary also retained its top spot among the most populous cities with the fastest median fixed broadband download speed at 129.60 Mbps. Winnipeg retained its top spot for mobile download speed by edging out Edmonton 93.12 Mbps to 91.25 Mbps.
  • Samsung devices had the fastest combined performance, achieving a median download speed of 70.72 Mbps. The Samsung Galaxy S21+ 5G edged out the Samsung Galaxy S21 Ultra 5G for the fastest popular device median download speed 141.44 Mbps to 137.97 Mbps.

    Ecuador

  • According to Speedtest Intelligence, Netlife was Ecuador’s fastest and most consistent fixed broadband provider during Q2 2021, achieving a Speed Score of 38.72 and Consistency Score of 69.6%.
  • CNT was the fastest and most consistent mobile operator in Ecuador during Q2 2021, achieving a Speed Score of 38.11 and Consistency Score of 86.9%.

    Mexico

  • Speedtest Intelligence reveals Telcel was Mexico’s fastest mobile operator during Q2 2021, earning a Speed Score of 47.80.
  • Telcel was also Mexico’s most consistent mobile operator, achieving a Consistency Score of 89.2%.
  • Veracruz showed the fastest mean mobile download and upload speeds among Mexico’s most populous cities during Q2 2021, recording a mean download speed of 46.24 Mbps and mean upload speed of 19.36 Mbps.
  • Apple devices had the five fastest mean download speeds in Mexico. The iPhone 12 Pro 5G narrowly beat out the iPhone 12 Pro Max 5G and iPhone 12 5G for the fastest popular device during Q2 2021, achieving respective speeds of 74.65 Mbps, 72.63 Mbps and 72.37 Mbps.

    Peru

  • Among Peru’s top providers, Claro was the fastest mobile provider during Q2 2021, achieving a Speed Score of 36.91.
  • Apple devices achieved the highest mean download speeds among top device manufacturers during Q2 2021, recording a mean download speed of 40.32 Mbps.
  • Among popular mobile devices, the Apple iPhone 12 Pro 5G had the fastest mean download speed at 80.30 Mbps. The Apple iPhone 12 Pro Max 5G was second at 77.02 Mbps and the Apple iPhone 12 5G third at 75.63 Mbps.

    United States

  • Speedtest Intelligence reveals Verizon was the fastest fixed broadband provider in the United States during Q2 2021, earning a Speed Score of 170.22 — 6.3% increase over Q1 2021.
  • Speedtest Intelligence also reveals that T-Mobile was the fastest and most consistent mobile operator in the United States during Q2 2021, achieving a median download speed of 54.13 Mbps and a Consistency Score of 84.8%.
  • After looking at tests taken only on 5G, T-Mobile achieved the fastest median 5G download speed during Q2 2021 at 99.84 Mbps, a 21.2% increase over Q1 2021.
  • During Q2 2021, T-Mobile had the best 5G Availability of 69.0%.
  • Mobile download speeds blazed ahead in the most populous U.S. cities during Q2 2021 with Tampa, Florida supplanting St. Paul, Minnesota as the fastest city for median mobile download speed during Q2 2021 at 79.75 Mbps, an increase of 14.6% over St. Paul’s fastest median speed during Q1 2021.
  • San Antonio, Texas knocked Gilbert, Arizona out of first place as the fastest city for fixed broadband among the United State’s most populous cities, edging out Raleigh, North Carolina with a median download speed of 183.60 Mbps to Raleigh’s 183.04 Mbps.

    Read the full market analyses and follow monthly ranking updates on the Speedtest Global Index. Want to see how your internet speeds compare? Take a Speedtest® now.

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Global Speeds

About the Author

Josh Fomon