| September 20, 2022

Starlink Slowed in Q2, Competitors Mounting Challenges

Ookla® has covered SpaceX’s Starlink satellite internet for over a year now with our ongoing series on satellite internet performance. We’ve seen Starlink launch in new locations across the world, and while some speeds have shown signs of slowing down from their initial launches, the newly announced T-Mobile partnership with Starlink could extend the benefit of satellite connections to the mobile market.

Today, we have fresh data on satellite performance during Q2 2022 in Europe, Oceania, North America, and South America. This analysis includes results from eight additional countries, two new providers, and expanded data for Starlink, HughesNet, and Viasat. We also examine how Starlink’s internet performance has changed over the past year in Canada, France, Germany, New Zealand, the United Kingdom, and the United States.

Starlink speeds decreased in every country we surveyed over the past year as more users sign up for service

Chart of Starlink performances in select countries

Speedtest Intelligence® reveals that median download speeds for Starlink fell across Canada, France, Germany, New Zealand, the U.K, and the U.S., dropping between 9% and 54% from Q2 2021 to Q2 2022 as more users signed up for the service. However, Starlink still reached a median download speed of at least 60 Mbps in North America during Q2 2022, which is more than enough for at least one connected device to do most everything on the internet including streaming video, downloading games, and chatting on video with friends and family.

Upload speeds also slowed on Starlink, with speeds decreasing across all of the countries we’ve tracked over the past year. Latency fared a little better with latency remaining relatively flat (though high when compared to fixed broadband) in most countries. New Zealand was the outlier, with latency dropping 23 ms. For most users, we still suspect these dips are still worthwhile for areas that have no service, slow service, or few affordable options for fast internet.

Starlink in Puerto Rico was the fastest satellite provider in North America

Chart of Satellite performance versus fixed broadband internet in North America

Starlink in Puerto Rico had the fastest satellite internet in North America during Q2 2022 with a median download speed of 112.22 Mbps, followed by Starlink in Mexico (80.17 Mbps), Canada (75.73 Mbps), and the U.S. (62.53 Mbps). Starlink in Puerto Rico and Mexico was faster than their countries’ fixed broadband providers combined (74.80 Mbps and 45.50 Mbps, respectively), while fixed broadband in the U.S. (150.12 Mbps) and Canada (106.41 Mbps) was faster than each country’s satellite providers.

In every country except Mexico, fixed broadband upload speeds were faster than satellite speeds. Starlink in Mexico edged out fixed broadband providers 14.48 Mbps to 12.20 Mbps. Latency was higher for every satellite provider compared to fixed broadband. Starlink in the U.S. had the lowest median latency among satellite providers at 48 ms.

Starlink outperformed fixed broadband average in 16 European countries

Chart of Satellite performance versus fixed broadband internet in Europe

Speedtest Intelligence shows Starlink was fast in Europe during Q2 2022, outperforming fixed broadband median download speed in 16 countries and reached download speeds over 100 Mbps in 10 countries. In contrast, fixed broadband only achieved median download speeds over 100 Mbps in six countries: Romania, Spain, Portugal, France, Hungary, and the Netherlands during Q2 2022. Starlink was fastest for median download speed in Portugal at 123.01 Mbps, the Netherlands (122.43 Mbps), Austria (112.01 Mbps), France (110.98 Mbps), and Belgium (110.40 Mbps). Romania and Spain were the only countries to have fixed broadband beat Starlink for fastest median download speed, achieving 131.41 Mbps and 127.19 Mbps, respectively.

For upload, Starlink in Greece and Austria was the only satellite provider to achieve faster upload speeds than all fixed broadband providers combined at 19.34 Mbps to 5.14 Mbps, and to 17.14 Mbps to 15.90 Mbps, respectively. Fixed broadband providers in Spain (99.21 Mbps), Romania (94.23 Mbps), Sweden (92.77 Mbps), France (88.22 Mbps), Lithuania (83.54 Mbps), and Portugal (73.13 Mbps) all recorded median upload speeds greater than 70 Mbps, with the closest satellite provider being Starlink in Portugal at 28.52 Mbps.

All satellite providers fell far behind fixed broadband providers in the whole of Europe for latency during Q2 2022. Starlink in Spain and the United Kingdom recorded the lowest satellite latencies at 37 ms and 39 ms, respectively — still a far cry from the closest fixed broadband latency, which was 14 ms in Germany, Greece, and Italy.

Starlink in Brazil was the fastest satellite provider in South America

Chart of Satellite performance versus fixed broadband internet in South America

Our analysis of Speedtest Intelligence data found Starlink in Brazil was the fastest satellite provider in South America with a median download speed of 128.38 Mbps during Q2 2022, followed by Starlink in Chile at 94.79 Mbps. Chilean fixed broadband internet was still much faster for those who could get access to it. The Speedtest Global Index™ found Chile had the second fastest fixed broadband internet in the world with a median download speed of 211.43 Mbps during August 2022. Starlink in Brazil was the only satellite provider to be faster than its country’s fixed broadband providers combined.

Like last quarter, South American fixed broadband providers surpassed satellite providers in each respective upload speeds during Q2 2022. All satellite providers had a higher median latency than fixed broadband, though Starlink in Brazil and Chile had latencies of 38 ms.

Starlink in New Zealand was the fastest satellite provider in Oceania 

Chart of Satellite performance versus fixed broadband internet in Oceania

Starlink’s fastest median download speed in Oceania was in New Zealand at 105.99 Mbps, though this still fell short of fixed broadband providers in the country. Starlink in Australia was faster than fixed broadband providers by a wide margin at 102.76 Mbps to 51.46 Mbps during Q2 2022. Starlink outperformed fixed broadband providers in new-to-our-list Tonga 45.25 Mbps to 22.32 Mbps. 

New Zealand’s fixed broadband dominated for the fastest median upload speed in Oceania at 87.29 Mbps during Q2 2022, while Australia’s fixed broadband fell far behind with an upload speed of 17.86 Mbps. Both speeds were still faster than Starlink’s median upload speeds in New Zealand and Australia (12.31 Mbps and 10.45 Mbps, respectively). Tonga didn’t have a statistical winner for fastest upload speed, but Starlink reached 19.26 Mbps and fixed broadband 18.11 Mbps. Fixed broadband also had a lower median latency than Starlink during Q1 2022, which clocked in at 49 ms in Australia, 78 ms in New Zealand, and 98 ms in Tonga.

Biggest questions lie ahead, but competition will be good for consumers

Satellite connectivity is coming to mobile, with Starlink’s new partnership with T-Mobile and new mobile devices becoming satellite enabled. This will cause ripples across North America, which is a net positive for consumers who live in areas with low mobile and fixed broadband connectivity. Connecting with the world won’t be a question of how anymore, it will be a question of how good your experience is. That’s hopefully a win-win for consumers, especially as more providers vie for the fastest and best satellite experience — a true global space race.

Starlink isn’t stopping there — they’re trying to get into airplanes, cruise ships, and cars. But they’re not the only satellite provider making moves; Viasat is launching its Viasat-3 fleet, OneWeb is combining business with Eutelsat, and Amazon is sending 3,236 Project Kuiper satellites into orbit. We’ll be here monitoring the skies in our ongoing satellite series. Take a Speedtest® to help us provide an accurate and more complete picture of real-world performance. And if we’re missing data on your satellite network, send us a screenshot of your speed on Twitter or Facebook.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| September 18, 2023

Sunsetting 3G to Aid 5G Progress in Central and Eastern Europe

Building on insights discussed in last year’s article – 5G in Central and Eastern Europe: Poland Still Waits for True 5G While Bulgaria Sprints Ahead – we’ve reviewed 5G progress in the region again this year in terms of spectrum allocation, 5G performance as well spectrum refarming. Read on to learn more about 5G progress in Central and Eastern Europe. 

Key takeaways

  • Late 5G Spectrum Allocation in Poland: While Poland was the last country in the region to allocate dedicated 5G spectrum, it has now initiated an auction for the crucial C band (3400-3800 MHz) to catch up with its neighbors.
  • Spectrum Refarming to aid 5G rollout: Many countries in the region are repurposing mid-band spectrum and shutting down 3G networks to allocate spectrum for 4G and 5G services. 
  • North Macedonia leads on 5G Performance: North Macedonia had the highest median 5G download speed in the region, and its capital city (Skopje) was not only the fastest in the country, but it also ranked high in our global city speed rankings (25th).

Poland finally auctions 5G spectrum 

When we last discussed the state of 5G across Europe, Poland was the only country in the region without dedicated 5G spectrum. At that time, all neighboring countries had already assigned C-band, and all bar Bulgaria were assigned low-band frequencies for 5G. There was limited interest in high-band (mmWave) frequencies, as we’ve witnessed in other parts of the world.

However, a notable shift occurred in May 2023 when Hungary’s National Media & Infocommunications Authority (NMHH) conducted an auction for 32 GHz frequency band spectrum because mmWave (24.5-26.5 GHz) is primarily used for fixed point-to-point and point-to-multipoint systems with some licenses set to expire in 2024 and the majority in 2027. NMHH intends for current users of the 26 GHz band to migrate to the 32 GHz band, making the 26 GHz band available for 5G use.

Below is an overview of the 5G spectrum status across select Central and Eastern European countries:

Map of 5G Pioeer Band Spectrum Awards across Select Central and Eastern European countries

After a number of delays, Polish telecom regulator, the Office of Electronic Communications (UKE), began its auction for C-band spectrum (3400-3800 MHz). This is one of the crucial pioneer bands for 5G. All four Polish operators have submitted bids for 100 MHz blocks within the 3400-3800 MHz band at auction, which is expected to end by 11 November. Access to at least 100 MHz contiguous spectrum in C-band, the ITU’s minimum technical requirement to meet 5G performance requirements, will help Polish operators achieve faster speeds, lower latency, and improved spectral efficiency.

Furthermore, our research shows that countries using C-band spectrum (3 GHz – 6 GHz) for 5G experience faster download speeds than those on other bands. The chart below illustrates that this is the case in Central Eastern Europe as well. A higher proportion of scans on the C-band spectrum correlates with faster median 5G download speeds, as seen in countries like Bulgaria and Croatia. It’s worth noting that North Macedonia deviates from this pattern, which can be attributed to multiple factors, including Dynamic Spectrum Sharing (DSS), the country’s size, and the concentration of coverage in its capital, Skopje.

Chart of Portion of Scans by Frequency Band, Relationship Between C-Band Spectrum and Median 5G Download Speed

Spectrum refarming to aid 5G deployment 

According to our data, a significant amount of bandwidth used for 5G is through lower mid-band (1000 MHz to 2600 MHz). We have observed that most 5G services in Poland utilize lower mid-band spectrum, given that the country’s spectrum auction has not finished yet. Additionally, more than 40% of tests conducted in Czechia, North Macedonia, Slovakia, and Romania were on mid-band. In contrast, 70% of tests in Hungary were performed on low-band spectrum, which helps enhance coverage (but often at the tradeoff of slower speeds). For example, in May 2023, Magyar Telekom announced that it had increased its outdoor 5G coverage to 60% of the population by this summer as part of its mobile network modernization program, carried out over multiple years. Magyar Telekom provides 5G networks over 700 MHz, 2100 MHz, and 3600 MHz spectrum bands, with the current development typically switching on 5G at 700 MHz. 

Mobile network operators are refarming mid-band spectrum to provide faster and more advanced 4G and 5G services. To make this happen, several operators across four countries have already shut down their 3G networks, with seven more operators in five countries planning to do the same. A1 Slovenija decided to switch off 3G mobile network services on June 30, following Telekom Slovenije, which ended its 3G services last autumn. Slovak Telekom also plans to shut down its 3G network this year and use the freed-up 3G bands for 5G services (it already uses some of its 2,100 MHz spectrum for 5G). Orange Slovakia announced in December 2022 that it plans to disconnect its 3G network within a year. In Poland, Orange will start sunsetting 3G in late September and complete the process in 2025. T-Mobile already began dismantling its 3G network in Poland in Q2 2022 and will shut down by year-end 2023. The operator plans to use the 900 MHz band released from its 3G sunset for LTE and 5G. 

North Macedonia scores high on 5G performance

Chart of 5G Performance in Central and Eastern European Countries for All Providers Combined

Our data shows that in Q2 2023, North Macedonia achieved the highest median 5G download speed in Central and Eastern Europe at 317.91 Mbps. Bulgaria was the only other country in the region that topped 200 Mbps (233.63 Mbps). It’s worth noting that North Macedonia not only excels in terms of median 5G speed but also when looking at 90th and 10th percentile results. For example, 5G download speeds in the 90th percentile reached 788.30 Mbps, while speeds in the 10th percentile clocked in at 90.90 Mbps. Makedonski Telekom and A1 Macedonia launched their 5G services with a combination of 4G frequencies using DSS before the 5G spectrum auction, with the regulator, AEK, awarding the licenses for frequencies in the 700 MHz and 3.6 GHz bands for 5G in July 2022. Makedonski Telekom invested over EUR 70 million in 2022 for network development. 
While countries in the region continue to invest in 5G solutions, it’s worth noting that users could see 5G speeds decline after more and more users join and congestion ticks up.

Another factor contributing to the decrease is the need to adhere to coverage obligations, for which low band is better suited, resulting in lower median speeds. 

A1 Bulgaria and Yettel Hungary head to head

Chart of Top 5G Performance among Central and Eastern European Providers

According to Speedtest Intelligence data, median 5G download speeds in different parts of the region can vary greatly. For instance, Vodafone Hungary had a speed of 44.68 Mbps, while A1 Bulgaria boasted a speed of 433.35 Mbps in Q2 2023. In most markets, our results show a clear 5G leader when it comes to speed, and A1 Bulgaria has emerged as that leader in Bulgaria.

 In May 2023, Nokia announced a successful trial of Nokia 5G Standalone (SA) Cloud RAN in A1 Bulgaria’s commercial 5G network. This trial followed A1 Bulgaria’s 5G SA network integration in October 2022. The 5G SA network consists of a Radio Access Network (RAN) built with Nokia equipment and Ericsson’s dual-mode 5G Core backbone network. Meanwhile, the second fastest operator, Yettel Hungary has improved its 5G performance as well, with its median 5G download speed increasing from 349.61 Mbps in Q2 2022 to 403.73 Mbps in Q2 2023, while at the same time, Yettel Hungary reported that its 5G network coverage increased from 5% of the population in 2022 to 16% in 2023.

Skopje leads the pack

Map of 5G Performance Across Central and Eastern European Capitals

Given that North Macedonia had the fastest 5G among its peers, it isn’t surprising that its capital ranked first among regional capitals, with Skopje boasting a 475.92 Mbps median 5G download speed and a 59.94 5G upload speed in Q2 2023. 

The conditions of 5G licenses for Macedonian operators state that by the end of 2023, at least one Macedonian city should be covered with a 5G signal. But it is not only 5G that is achieving good performance. Skopje also ranked 25th on our Global Index City Speeds in July 2023, with a median mobile download speed of 96.79 Mbps, placing the city just behind Sofia in our rankings but ahead of some Western European capitals like Paris, Amsterdam, Lisbon, Berlin, Rome, and London.

The Road Ahead for 5G in CEE

In Central and Eastern Europe, the progress and hurdles of 5G development are becoming more apparent. Poland’s decision to allocate C-band spectrum is a positive step forward. Other countries are still transitioning their networks and reallocating spectrum. 
The sunsetting of 3G networks is a global trend. Leading mobile operators are sunsetting 3G to free up spectrum for newer technologies and move their customers onto faster technology. Ookla recently hosted a webinar sharing lessons learned on how to use crowdsourced network intelligence to address those challenges and the impact of repurposing 3G spectrum to more advanced technology. Some of the ways Ookla data can help is by identifying areas where either 2G or 3G signals are strong and where 4G LTE networks can be improved with network planning and optimization.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| February 12, 2020

How Roaming Affects Mobile Speeds in Europe

Last year, we conducted an expansive analysis of mobile roaming in the European Union. We’re updating our data to see which countries have the best roaming speeds and how roaming affects time spent on Wi-Fi. This analysis is based on Speedtest data from Android devices in Europe during Q3-Q4 2019. Despite Brexit, we’ve included data from the United Kingdom to keep parity year-over-year, as the roaming agreement remains in place for 2020 and this data involves travel within a specific set of countries.

Roaming in Europe typically means slower download speeds

Mobile roaming speeds are affected by the deals struck between individual mobile operators on a country-by-country basis. This means roaming speeds can depend on the plan a subscriber has selected in their home country and on what is offered in the country of destination.

Out of the 28 countries we examined, residents of 22 countries experienced slower speeds when roaming elsewhere in Europe than they do in their home countries. Travelers from the Netherlands experience the most significant loss in speed, with a roaming download speed that is 54.7% slower than at home. However, users in Slovakia barely notice a change in download speed with a roaming download speed only 2.6% slower than the mean download speed in Slovakia during this period.

Roaming vs. Local Mobile Download Speeds in Europe
Speedtest® Data | Q3-Q4 2019
Country Local Speeds (Mbps) Roaming Speed Upload (Mbps) % Change
Austria 46.30 35.93 -22.4%
Belgium 50.95 33.38 -34.5%
Bulgaria 55.32 30.95 -44.1%
Croatia 52.40 43.73 -16.6%
Cyprus 43.50 21.04 -51.6%
Czech Republic 47.00 36.37 -22.6%
Denmark 48.38 32.28 -33.3%
Estonia 42.61 43.90 3.0%
Finland 43.38 41.46 -4.4%
France 44.34 34.00 -23.3%
Germany 34.07 30.48 -10.5%
Greece 39.90 45.03 12.9%
Hungary 45.53 29.55 -35.1%
Ireland 26.73 32.05 19.9%
Italy 33.64 40.98 21.8%
Latvia 33.20 38.54 16.1%
Lithuania 46.72 39.73 -15.0%
Luxembourg 52.55 34.61 -34.1%
Malta 48.88 32.30 -33.9%
Netherlands 62.52 28.31 -54.7%
Poland 33.07 25.57 -22.7%
Portugal 34.49 36.34 5.4%
Romania 37.84 33.69 -11.0%
Slovakia 34.74 33.83 -2.6%
Slovenia 39.34 32.67 -16.9%
Spain 34.28 27.56 -19.6%
Sweden 48.52 36.55 -24.7%
United Kingdom 36.36 34.96 -3.8%

Upload speeds locally are also mostly faster than those experienced while roaming. Cyprus, Denmark, and the Netherlands all had relatively high mean upload speeds locally, but they also had the largest loss in roaming upload speeds ranging from 31.3% to 36.7% slower upload speeds on mobile roaming.

Residents of some European countries do benefit from faster speeds when roaming on mobile. Users from Estonia, Portugal, Greece, Latvia, Ireland, and Italy all experienced faster download speeds when roaming elsewhere in Europe than they did in their home countries during Q3-Q4 2019. Italian and Irish travelers gained the most when roaming with download speeds that were 21.8% and 19.9% faster than their local speeds, respectively.

A total of 12 countries had higher mean upload speeds while roaming than they experienced locally during this period. France, Latvia, and Ireland benefitted the most with an increase in upload speeds that ranged from 26.5% to 21.4% while roaming.

Latency increases dramatically while roaming in Europe

Unlike mean download and upload speeds, latency is almost always dramatically different while roaming. This is because roaming signals are routed through a user’s home network, making latency a significant issue for Europeans when traveling.

Local vs. Roaming Latency in Europe
Speedtest® Data | Q3-Q4 2019
Country Local Latency (ms) Roaming Latency (ms) % Change
Austria 26 84 220.4%
Belgium 27 83 205.7%
Bulgaria 27 127 368.3%
Croatia 33 89 166.0%
Cyprus 23 213 825.5%
Czech Republic 26 74 187.6%
Denmark 26 100 287.9%
Estonia 25 76 201.5%
Finland 27 97 254.6%
France 41 82 98.8%
Germany 38 87 128.1%
Greece 29 129 349.8%
Hungary 25 93 272.6%
Ireland 35 100 185.0%
Italy 50 91 81.2%
Latvia 26 95 268.2%
Lithuania 27 107 302.2%
Luxembourg 23 83 262.6%
Malta 19 136 611.6%
Netherlands 28 87 208.3%
Poland 35 109 209.2%
Portugal 30 109 258.8%
Romania 30 113 275.3%
Slovakia 31 76 105.5%
Slovenia 24 74 208.2%
Spain 45 107 137.4%
Sweden 29 118 304.3%
United Kingdom 38 103 173.1%

In their home country, residents of Malta (19 ms), Luxembourg (22 ms) and Cyprus (23 ms) enjoyed the lowest latencies in Europe. Residents of France, Spain and Italy experienced the highest latencies in their home countries at 41 ms, 45 ms and 50 ms, respectively.

European residents experienced an increase of at least 81.2% in their latency when visiting other countries within Europe. Residents from Cyprus, Malta and Bulgaria experience the biggest increase in latency when visiting other countries in Europe, ranging from Cyprus’ 825.5% to Bulgaria’s 368.3%. The countries that experienced the smallest increase in latency were Italy (81.2%), France (98.8%) and Germany (128.1%).

Locals spend more time on Wi-Fi than visitors in Europe

While there are no roaming changes within the E.U., users often opt to connect to Wi-Fi to avoid additional data overages at home and abroad. The following table compares the percentage of time spent on Wi-Fi by a resident of a country with that of a visitor to the same country during Q3-Q4 2019.

Percentage of Time Spent on Wi-Fi in Europe
Speedtest® Data | Q3-Q4 2019
Country Local Customers Visitors % Change
Austria 75.5% 40.5% -46.3%
Belgium 77.9% 35.8% -54.1%
Bulgaria 74.0% 60.3% -18.5%
Croatia 74.3% 53.8% -27.5%
Cyprus 79.3% 70.2% -11.5%
Czech Republic 80.1% 46.6% -41.8%
Denmark 78.7% 60.3% -23.4%
Estonia 70.3% 51.9% -26.2%
Finland 63.0% 60.3% -4.4%
France 69.3% 48.7% -29.7%
Germany 80.0% 47.1% -41.1%
Greece 79.3% 64.3% -19.0%
Hungary 76.8% 47.8% -37.8%
Ireland 75.6% 58.9% -22.0%
Italy 70.9% 55.1% -22.2%
Latvia 68.8% 49.2% -28.4%
Lithuania 73.8% 52.2% -29.2%
Luxembourg 72.4% 30.8% -57.4%
Malta 79.4% 65.9% -17.1%
Netherlands 81.8% 49.1% -40.1%
Poland 70.2% 58.2% -17.1%
Portugal 76.5% 61.9% -19.0%
Romania 69.6% 64.1% -7.9%
Slovakia 76.2% 40.1% -47.4%
Slovenia 70.7% 24.7% -65.2%
Spain 78.3% 62.8% -19.7%
Sweden 81.8% 53.8% -34.3%
United Kingdom 79.3% 60.9% -23.1%

As we saw last year, Finnish residents spent the least amount of time on Wi-Fi at 63.0%. Latvia showed the second lowest time spent on Wi-Fi (68.8%), followed by France (69.3%). Residents from the Netherlands, Sweden and the Czech Republic spent the most time on Wi-Fi at 81.8%, 81.8%, and 80.1%, respectively.

Visitors to Cyprus, Malta and Greece spent the most amount of time on Wi-Fi during this period. Time spent on Wi-Fi by visitors ranged from 64.3% in Greece to 70.2% in Cyprus. Visitors to Slovenia, Luxembourg and Belgium as a destination country spent the least amount of time on Wi-Fi at 25.7%, 30.8% and 35.8%, respectively.

Are you interested in more data on roaming performance? Read more here!

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| June 16, 2021

How COVID-19 Affected Roaming for Mobile Speeds in Europe

Roaming might seem like an unusual topic in a time when inter-country travel has been largely prohibited, but we wanted to build on our previous analysis to see how roaming performance and behaviors evolved over the past year. This analysis examines Speedtest data from Android devices in the European Union (E.U.) and the United Kingdom (U.K.) from Q1 2020 through Q1 2021. We’ve included the U.K. to maintain continuity with pre-Brexit reports.

Roaming speeds were slower in most European countries in Q1 2021

Speedtest Intelligence® again showed that consumers who are roaming outside their home countries often experience slower speeds. During Q1 2021, 19 out of the 26 European countries with statistically viable roaming sample sizes experienced slower median roaming download speeds than median local download speeds. Cyprus and Malta had too few roaming samples to be included in this year’s analysis for Q1 2021.

For the seven countries that saw increased speeds, Latvians experienced the largest increase in median download speed when roaming elsewhere in Europe at 23.4%, which was followed closely by Estonia (22.8%) and Ireland (19.5%). Greece, Romania and Slovenia saw increases of more than 5%. The U.K. saw about the same speeds roaming and locally with an increase of only 0.5% when roaming. Hungary also saw comparable roaming download speeds to local speeds with a decrease of only 0.5% when roaming.

Median Local vs. Roaming Download Speeds in Europe
Speedtest Intelligence® | Q1 2021
Country Local Download (Mbps) Roaming Download (Mbps) % Change
Austria 36.19 26.13 -27.8%
Belgium 43.90 27.52 -37.3%
Bulgaria 61.76 29.74 -51.8%
Croatia 48.23 31.3 -35.1%
Czechia 31.35 19.74 -37.0%
Denmark 50.11 22.18 -55.7%
Estonia 34.34 42.16 22.8%
Finland 43.02 31.68 -26.4%
France 34.68 29.62 -14.6%
Germany 27.56 20.14 -26.9%
Greece 32.38 35.51 9.7%
Hungary 28.66 28.51 -0.5%
Ireland 14.99 17.91 19.5%
Italy 25.24 21.66 -14.2%
Latvia 22.69 28.00 23.4%
Lithuania 33.66 30.80 -8.5%
Luxembourg 40.65 26.31 -35.3%
Netherlands 77.52 26.48 -65.8%
Poland 26.51 23.13 -12.7%
Portugal 26.16 23.74 -9.3%
Romania 25.12 26.80 6.7%
Slovakia 23.79 20.94 -12.0%
Slovenia 27.63 29.58 7.1%
Spain 23.78 18.21 -23.4%
Sweden 38.26 23.16 -39.5%
United Kingdom 27.96 28.09 0.5%

Every other country on our list saw decreases in median download speeds of 8.5% or more while roaming, with customers from the Netherlands experiencing the largest drop (65.8%) from a local speed of 77.52 Mbps to 26.48 Mbps while roaming. Customers from Denmark and Bulgaria experienced roaming speeds less than half of what they’re accustomed to at home with decreases of 55.7% and 51.8%, respectively.

Roaming decreased during the pandemic while speeds increased

The COVID-19 pandemic has upended countless lives with multiple lockdowns throughout 2020 and 2021 and severe limits to movement across borders. Data from Speedtest Intelligence reflects this decrease in roaming with roaming samples markedly down when comparing Q1 2021 to Q1 2020. We saw the most roaming samples during Q3 2020 and Q1 2020, which corresponds to increased lockdowns and movement restrictions in Q2 and Q4 2020 in response to the first and second waves of the pandemic.

Roaming speeds for all European countries combined increased 6.9% between Q1 2020 and Q1 2021, though the increase was not linear. Median download speed while roaming decreased from 22.89 Mbps in Q1 2020 to 22.09 in Q2 2020 and slipped down to 20.68 Mbps in Q3 2020. Roaming speeds began to increase in Q4 2020 with the median download speed rising to 23.42 Mbps, and Q1 2021 saw a further increase to 24.47 Mbps.

ookla_roaming_quarter_change_eu_0621-1

Estonia saw the biggest year-over-year increase in median roaming download speed, Slovakia and Italy saw the largest decrease

Median European Roaming Download Speeds
Speedtest Intelligence® | Q1 2020 – Q1 2021
Country Q1 2020 Download (Mbps) Q1 2021 Download (Mbps) % Change
Europe (All Countries Combined) 22.89 24.47 6.9%
Austria 24.39 26.13 7.1%
Belgium 23.78 27.52 15.7%
Bulgaria 22.81 29.74 30.4%
Croatia 29.28 31.30 6.9%
Czechia 20.23 19.74 -2.4%
Denmark 21.38 22.18 3.7%
Estonia 27.82 42.16 51.5%
Finland 32.18 31.68 -1.6%
France 24.57 29.62 20.6%
Germany 20.74 20.14 -2.9%
Greece 41.07 35.51 -13.5%
Hungary 25.10 28.51 13.6%
Ireland 22.08 17.91 -18.9%
Italy 26.98 21.66 -19.7%
Latvia 26.38 28.00 6.1%
Lithuania 22.60 30.80 36.3%
Luxembourg 18.82 26.31 39.8%
Netherlands 18.39 26.48 44.0%
Poland 17.01 23.13 36.0%
Portugal 23.78 23.74 -0.2%
Romania 23.64 26.80 13.4%
Slovakia 26.16 20.94 -20.0%
Slovenia 25.30 29.58 16.9%
Spain 15.05 18.21 21.0%
Sweden 21.36 23.16 8.4%
United Kingdom 29.48 28.09 -4.7%

2020 also posed many challenges for telecom operators around the world as customers shifted use patterns. Despite these challenges, many Europeans saw increases in median roaming speeds year-over-year. In fact, customers in 17 out of the 26 countries analyzed saw faster download speeds while roaming elsewhere in Europe when comparing Q1 2020 to Q1 2021. Estonians saw the largest increase at 51.5% (from 27.82 Mbps to 42.16 Mbps), the Netherlands was next with a 44.0% jump (from 18.39 Mbps to 26.48 Mbps) and Luxembourg saw a 39.8% increase in download speed (from 18.82 Mbps to 26.31 Mbps).

Countries whose customers experienced year-over-year decreases in median downloads speed while roaming include Slovakia (20.0% decrease), Italy (19.7%), Ireland (18.9%), Greece (13.5%), the U.K. (4.7%), Germany (2.9%), Czechia (2.4%), Finland (1.6%) and Portugal (0.2%).

While the year-over-year change is an interesting baseline metric, it’s also important to note only Denmark, Germany, Poland and Spain had consistently slower median roaming download speeds than the European average during every quarter from Q1 2020 to Q1 2021. Every other country had at least one quarter where speeds were faster than the European average.

Outbound roaming speeds varied drastically from country to country from Q1 2020 to Q1 2021

Roaming speeds are heavily dependent on agreements between individual operators, which means they can vary dramatically by country and by operator. We looked closely at outbound roaming for individual countries to see how different countries’ networks performed during COVID-19 lockdowns.

Customers from the Netherlands roaming in France saw the fastest median roaming download speed in all of Europe during Q1 2021 at 70.46 Mbps. Customers from Germany roaming in Portugal experienced the slowest median roaming download speed during Q3 2020 at 0.42 Mbps.

Here were some of the fastest roaming speeds from select countries to other countries within Europe between Q1 2020 and Q1 2021:

  • Netherlands to France (70.46 Mbps in Q1 2021)
  • Bulgaria to the U.K. (58.21 Mbps in Q4 2020)
  • Netherlands to Poland (55.77 Mbps in Q1 2021)
  • Denmark to Sweden (40.46 Mbps in Q4 2020)
  • Finland to Estonia (48.41 Mbps in Q1 2020)

Here were some of the slowest roaming speeds between Q1 2020 and Q1 2021:

  • Germany to Portugal (0.42 Mbps in Q3 2020)
  • Czechia to France (4.98 Mbps in Q3 2020)
  • France to Portugal (5.54 Mbps in Q3 2020)
  • Hungary to France (5.95 Mbps in Q3 2020)
  • Poland to Belgium (7.59 Mbps in Q1 2020)

We’ll continue to watch roaming speeds over the next year to see how roaming changes as more countries reopen and travel picks up again. If you’re interested in learning more about roaming speeds for your business or country, please click here.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| July 27, 2021

Oslo Tops the List of World Capitals with the Fastest 5G in Q1-Q2 2021

Mobile operators are rapidly expanding 5G deployments across the globe, with 16,410 new 5G deployments across 109 countries added to the Ookla 5G Map in June 2021 alone. Huge investments in 5G are being made to increase performance, especially in major cities. We used Speedtest Intelligence® to see which world capitals have the best 5G speeds and availability, based on locations with commercially available 5G during Q1-Q2 2021.

Oslo, Norway was the fastest world capital for 5G during Q1-Q2 2021

ookla_fastest_5g_download_speed_world_capitals_0721

The race for fastest 5G performance among world capitals was extremely competitive during Q1-Q2 2021. Oslo, Norway had the fastest 5G of any world capital, clocking in with a median download speed of 526.74 Mbps. Seoul, South Korea had the second fastest median download speed over 5G at 467.84 Mbps; Abu Dhabi, United Arab Emirates was third (421.26 Mbps); Doha, Qatar fourth (413.40 Mbps) and Stockholm, Sweden fifth (401.30 Mbps). Riyadh, Saudi Arabia (384.66 Mbps); Kuwait City, Kuwait (338.97 Mbps), Muscat, Oman (318.95 Mbps); Beijing, China (291.19 Mbps); and Taipei, Taiwan (287.86 Mbps); rounded out the top 10. Helsinki, Finland showed a median 5G download speed of 279.59 Mbps; Sofia, Bulgaria 260.55 Mbps; Canberra, Australia 258.39 Mbps; Bangkok, Thailand 253.73 Mbps; Manama, Bahrain 249.71; Dublin, Ireland 223.01; Luxembourg City, Luxembourg 209.98 Mbps; Paris, France 208.48 Mbps and Bucharest, Romania 203.44 Mbps.

We saw median 5G download speeds between 150 Mbps and 200 Mbps in the following world capitals during Q1-Q2 2021: Ottawa, Canada (196.11 Mbps); Hanoi, Vietnam (195.99 Mbps); Bratislava, Slovakia (188.23 Mbps); Madrid, Spain (183.37 Mbps); Bern, Switzerland (175.69 Mbps); Rome, Italy (171.79 Mbps); London, United Kingdom (167.50 Mbps); Tokyo, Japan (167.02 Mbps); Athens, Greece (164.95 Mbps); Copenhagen, Denmark (162.75 Mbps); Ljubljana, Slovenia (158.50 Mbps); Hong Kong (153.78) and Washington, D.C., United States (151.80 Mbps).

Cape Town, South Africa was the slowest world capital for 5G in Q1-Q2 2021

ookla_slowest_5g_download_speed_world_capitals_0721

Speedtest Intelligence shows Capetown, South Africa had the slowest median download speed over 5G during Q1-Q2 2021 at 53.33 Mbps. Other world capitals with slower median 5G download speeds included: Brasilia, Brazil (62.18 Mbps); San Juan, Puerto Rico (72.59 Mbps); Warsaw, Poland (80.18 Mbps); Singapore (111.20 Mbps); Manila, Philippines (112.23 Mbps); Prague, Czechia (116.30 Mbps); Budapest, Hungary (137.54 Mbps); Amsterdam, Netherlands (139.75 Mbps); Zagreb, Croatia (140.92 Mbps); Vienna, Austria (144.93 Mbps); Jerusalem, Israel (145.17 Mbps); and Berlin, Germany (148.16 Mbps).

Capitals not mentioned on either of these lists did not have sufficient 5G samples during Q1-Q2 2021 to be included in this report.

The fastest 5G speeds are yet to come

5G is rapidly improving across the world and we’re eager to see how countries, cities and operators continue to perform during Q3 2021 and beyond. If you want to see how your 5G network performs against these benchmarks, please download the Android or iOS app, and take a Speedtest®. Learn more about 5G provider performance in select cities here, and visit the Ookla 5G MapTM to see which providers are offering 5G in your area.

Editor’s note: This article was updated on July 28 to reorganize the content for clarity.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| January 4, 2023

The Speedtest Global Index Shows These Countries Sped Forward for Internet Experience in 2022

Internet connectivity continues to speed ahead for people around the world, especially as countries prioritize and improve mobile and fixed broadband networks. That’s nowhere more apparent than on the Speedtest Global Index™, which tracks countries’ internet speeds and the overall global median internet speeds. Last year, we took a look at the state of the internet speeds over the years, and today we’re back to see how most of 2022 fared from November 2021 to November 2022, and what countries made our top 10 fastest mobile and fixed broadband lists.

Mobile download speed jumped nearly 17% over the last year globally, fixed broadband up at least 28%

Chart of increase in world download speeds from November 2021 through 2022

The improvement of global median download speeds has been somewhat asymmetrical over the past year on the Speedtest Global Index. Fixed broadband speeds made greater strides over the past year than mobile download speeds, with fixed broadband speeds becoming at least 28% faster and mobile becoming nearly 17% faster from November 2021 to November 2022. Gains in upload speed were even more pronounced with mobile becoming at least 9% faster and fixed broadband becoming at least 30% faster. Latency, which is becoming an increasingly important metric, decreased on mobile over the course of the year from 29 ms in 2021 to 28 ms in 2022, while fixed broadband latency remained the same at 10 ms.

Top 10 rankings remain relatively constant over the past year, U.A.E. joins fixed broadband list and Denmark, Macau (SAR), and Brunei race ahead for mobile during 2022

Chile raced ahead on fixed broadband

List of fastest countries for fixed braodband internet from November 2021 through 2022

The competition for the fastest fixed broadband was neck-and-neck on the Speedtest Global Index during 2022, with Chile (216.23 Mbps) taking top honors and China (214.23 Mbps) and Singapore (214.23 Mbps) a hair behind. Over the course of the year, the top 10 countries for fastest fixed broadband remained relatively the same while each country jostled up and down the list for fixed broadband superiority. Only Spain was replaced from the top 10 with the U.A.E. taking its place. Notably, China jumped four places from sixth to second, improving its median download speed from 146.62 Mbps in 2021 to 214.58 Mbps in 2022. Romania’s tenth place finish in 2022 would have earned fourth place in 2021, showing how fast these countries are all prioritizing improved fixed broadband speeds.

Qatar soars to first for fastest mobile country

List of fastest countries for mobile internet from November 2021 through 2022

Ahead of hosting the FIFA World Cup 2022®, Qatar rocketed to first place on the Speedtest Global Index with a median download speed of 176.18 Mbps in November 2022 from 98.10 Mbps in November 2022. Next on the list was the U.A.E. at 139.41 Mbps, which had the fastest median download speed in November 2021. Notably, all 10 countries on our November 2022 list had median mobile download speeds greater than 100 Mbps. New to our 2022 list Denmark (113.44 Mbps), Macau (SAR) (106.38 Mbps), and Brunei (102.36 Mbps) replaced Saudi Arabia, Cyprus, and Kuwait from our 2021 list.

Most of the top 10 countries perform well for fixed and mobile

Chart of 2022 perfromance against global median for leading countries

Out of the 17 countries appearing on either the fastest fixed broadband or mobile Speedtest Global Index top 10s during November 2021 — with China, Denmark, and the U.A.E. appearing on both lists — all but Monaco met the statistical threshold to be included to look at overall fixed and mobile performance. Looking at the remaining 16 countries, most every country on both lists performed relatively well against the global median for both fixed and mobile, which appear as gray lines in the image above. Three countries underperformed a global median: Brunei and Bulgaria for fixed, and Chile for mobile. Thailand performed at about roughly the global median for mobile, as did Romania.

We’re excited to see how global speeds and rankings change over the next year as individual countries and their providers choose to invest and expand different technologies, particularly in 5G and fiber. Be sure to track your country’s and check in on our monthly updates on the Speedtest Global Index. If you want more in-depth analyses and updates, subscribe to Ookla Research™.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| June 6, 2023

Live Fast, Work Abroad: Countries with Remote Work Visas and Great Internet

Taking advantage of remote work in another country is the dream for many. Who hasn’t imagined themselves sipping fresh squeezed juice on a gorgeous tropical beach during a team call, cozying up next to a crackling fire in a European castle while pouring over a spreadsheet, or even just working anywhere that isn’t the office or our home couch? COVID-19 made working remotely more readily an option for some, and 51 countries have even gone so far as to create remote work or “digital nomad” visas. Today, Ookla® brings you fresh data on how these countries’ internet compares so you can start planning a long-term escape from your current reality. 

Using Speedtest Intelligence®, we looked for remote work countries with the fastest internet, tropical countries with remote work visas and fast internet, fastest European countries for remote work, countries where you won’t lose your connection, and seven affordable remote work countries with good internet. Read on to start planning your next life adventure.

Digital nomad countries with seriously fast internet

Chart of Fastest Countries for Remote Work

Getting the fast download speeds you need to do your daily tasks should be the least of your worries when you work abroad. Thailand had the fastest fixed broadband speeds among countries that have remote work visas with a median download speed of 196.20 Mbps and a median upload speed of 164.85 Mbps during Q1 2023. With speeds like those, you’ll be able to eat your Guay Teow while gaming, streaming multiple 4K videos, and uploading videos of your adventures with no issues (and you should be able to work, too). 

Spain (172.04 Mbps) and Romania (171.15 Mbps) were next on our list of fastest remote work destinations, followed by Hungary (134.43 Mbps), Portugal (128.50 Mbps), Taiwan (127.85 Mbps), Norway (111.44 Mbps), Panama (108.84 Mbps), and Brazil (100.38 Mbps), which all had median download speeds over 100 Mbps during Q1 2023. Rounding out our list of fastest remote work countries are Malta (97.55 Mbps) and Bermuda (97.20 Mbps). If speed is of the utmost importance to you while you work and live in another country, rest assured that these countries can handle the bandwidth you need.

Soak up the sun with fast internet in these beachy countries with remote work visas

Chart of Tropical Remote Work Countries with Fast Internet

If you dream of a remote work escape and prefer tropical, sunny beaches where you can sip piña coladas, we’ve got you covered (though don’t forget your sunblock when you venture outside!) Twenty-seven countries have digital nomad visas, average temperatures above 65° F (roughly 18° C), and beach access. Unsurprisingly, Thailand, again takes the top spot with a median download speed of 196.20 Mbps, followed by Taiwan (127.85 Mbps), Panama (108.84 Mbps), Brazil (100.38 Mbps), Malta (97.55 Mbps), Bermuda (97.20 Mbps), Malaysia (92.53 Mbps), Dominica (80.00 Mbps), Barbados (74.21 Mbps), and St. Lucia (71.40 Mbps). Grenada (65.25 Mbps), Costa Rica (65.07 Mbps), and Montserrat (63.22 Mbps) followed closely behind the top 10. 

If you choose to work remotely from one of these countries, we’ll be jealously awaiting you sharing your Speedtest® results on Twitter as you work from the beach, take a dip in the ocean during your break, and relax with a cool ocean breeze as your biggest worry in the world. 

These European countries with remote work visas had the fastest internet speeds

Chart of Internet Speeds in European Countries with Remote Work Visas

Maybe you’ve been watching all the Eurovision or have been dreaming of jetting off to European locations every weekend. Luckily for you, 16 European countries offer some version of a remote work visa. Speedtest Intelligence data reveals that Spain had the fastest median download speed at 172.04 Mbps during Q1 2023. Romania, Hungary, Portugal, and Norway followed with median download speeds above 100 Mbps. Malta (97.55 Mbps), Germany (82.05 Mbps), Latvia (77.76 Mbps), Estonia (64.80 Mbps), and Czechia (55.97 Mbps) rounded out the top 10, with Cyprus (53.71 Mbps) coming up just behind. Regardless of which European country you choose, you’ll be a few hours away from multiple countries with plenty to do and eat! 

10 remote work countries where you won’t lose your connection

Chart of 10 Remote Work Countries with the Most Consistent Internet

You shouldn’t have to stress about your internet connection while you’re working abroad — especially if you have to video chat often. So we used Speedtest Intelligence data to examine the Consistency — calculated by the percentage of results showing at least a 25 Mbps download speed and 3 Mbps upload speed over fixed broadband — in countries with remote work visas during Q1 2023. While there was no statistically highest Consistency, Thailand had a Consistency of 89.8%, Romania 89.7%, and Taiwan 89.5%. Norway followed at 87.3%, then Malaysia, Brazil, Portugal, Hungary, Spain, and Bermuda rounding out the top 10. Rest assured if you choose one of these countries, you should be able to stream and video chat while you work. Just remember to mute that movie during your team call.

Seven affordable places with good internet for digital nomads on a budget

Chart of 7 Affordable Remote Work Countries with Good Internet

Internet speed and consistency are important for remote work — but they’re not everything when you’re deciding where you want to spend your next adventure. If you’re looking for an affordable location to spend your time, save some money, and get good internet, we’ve got you covered.

We used thresholds of 50 Mbps download, 10 Mbps upload, and under 100 ms latency to designate a country of having “good” internet — these speed thresholds are minimums to what should allow you to stream in 4K, video chat, and do most work-related tasks. The latency threshold number is high, but cheap, fast internet with super low latency is not common enough. We compared that list against World Bank data for GDP per capita (PPP) from 2021 which adjusts for cost of living, and narrowed down countries that have less than the world average of $18,607. Seven countries qualified for inclusion on our list based on those criteria: Barbados, Brazil, Dominica, Ecuador, Grenada, Montserrat, and St. Lucia. 

Brazil had the fastest download speed at 100.38 Mbps on our affordable countries for remote work list, followed by Dominica (80.00 Mbps), Barbados (74.21 Mbps), St. Lucia (71.40 Mbps), Grenada (65.25 Mbps), Montserrat (63.22 Mbps), and Ecuador, which eked out a place on this list at 50.55 Mbps. Every country on this list had a median upload speed above 20 Mbps. All of the countries had a Consistency higher than 70%, except St. Lucia, which was just under at 68.3%. If latency, which causes the kind of lag that can make video calls frustrating, is a major concern, only Ecuador (14 ms) and Brazil (18 ms) had latencies under 20 ms. 

Regardless of where you choose to work remotely among these seven countries, you should have access to internet that can keep you on top of what you need to do at work, while you save some cash, live well, and hit the beach, since all of these countries have average temperatures above 70° F (21°C). You might just have to brush up on your Spanish, Creole, Patois, or Portuguese to really get an immersive experience, but you should sleep easy knowing that you can live well and continue to work online.

What do you need to know before applying for a remote work visa?

Currently, there are 51 countries that offer some form of a remote work visa. The requirements for these visas vary widely across each country, but generally there are a few key things you’ll need to know before you choose a country to apply to.

First, you need to decide where you are going! Besides checking internet performance, you’ll want to research how long a remote visa can last, how much money you are going to have to earn to qualify, what costs you’ll be looking at, options to renew the visa, and what kind of fees you’ll need to pay along the way. At a minimum, you’ll need a passport.

You often can’t just show up and start working remotely; for a long-term stay, you’ll need to apply for a visa (along with any family members you might want to bring along). Approval isn’t straightforward — you may need to prove your income, translate documents, get documents notarized, and even make a minimum amount of money each month. Once approved, you’ll typically pay a fee for each family member you are bringing, and you should make certain if you have any additional fees or taxes you’ll be liable to pay throughout your stay.

Once you have your visa in order, you’ll need to figure out your living situation — whether that is something longer term, or moving around a country, you’ll want to keep any requirements of your visa up to date. Do your due diligence while you apply so you don’t find yourself in an unpredictable situation you could have avoided.

Ookla has the resources you need to plan your remote work trip

We hope this short guide will help you choose the right remote work experience to help you feel fulfilled. If you want to learn more about the internet experience in any of the countries we mentioned, or even find city data or internet provider data for your remote work journey, check out the Speedtest Performance Directory™. If you’re struggling to find a decent internet provider in your area, check out our satellite internet series to see if there is a fast satellite internet connection available. And don’t forget to download the Speedtest app for Mac, Windows, or Linux to make sure you’re getting the speeds you need to continue working remotely!

Interested in what Ookla is doing? We offer fully remote positions around the world, so check out if there is an open role for you!

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| September 18, 2023

New Speedtest Data Shows Starlink Performance is Mixed — But That’s a Good Thing

Satellite providers are playing no small part in the rapid expansion of global connectivity. Some experts predict there will be 58,000 satellites orbiting the earth by 2030 — a nearly 725% increase from 2023. Ookla® is back with our ongoing satellite internet series with compelling, fresh data for satellite providers in Africa, Europe, and Oceania during Q2 2023, including SpaceX’s Starlink, Viasat, and Skylogic.

This analysis includes Starlink Net Promoter Score (NPS) data for France, Germany, Italy, New Zealand, and the United Kingdom, year-over-year data for satellite providers in Europe and Oceania from Q2 2022 to Q2 2023, and new Q2 2023 data from Starlink in Africa.

Starlink users across different continents continue to love the service

Using Speedtest Intelligence®, we examined NPS ratings data for Starlink users against an aggregate of all fixed broadband providers combined. 

NPS is based on Speedtest® user responses after being asked how likely they are to recommend their provider to friends or family on a 0 to 10 scale. NPS ratings are categorized into Detractors (score 0-6), Passives (score 7-8), and Promoters (score 9-10), and is calculated as (% Promoters – % Detractors) x 100. Any NPS score above 0 indicates that a provider’s audience is more loyal than not.

Chart of NPS Performance in Select Countries

As you can see from the above image, Starlink users in France, Germany, Italy, New Zealand, and the U.K. had an NPS score much higher than the aggregate score for all fixed broadband providers combined during Q2 2023. France had the highest NPS among the aggregate of fixed broadband providers for the countries we surveyed at -15.98 and fixed broadband providers had a much faster median download speed at 165.37 Mbps to Starlink’s 107.56 Mbps. In New Zealand there was a similar story with the aggregate of fixed broadband providers having a -20.40 NPS to Starlink’s 48.83, while having a faster median download speed 147.86 Mbps to 113.78 Mbps during Q2 2023.

Germany, which had the lowest NPS rating of aggregate of fixed broadband providers in Europe at -30.10, also had the smallest difference in NPS with Starlink scoring 38.19. Interestingly, the aggregate of fixed broadband providers and Starlink both had similar median download speeds at 83.16 Mbps and 82.56 Mbps, respectively, during Q2 2023.

Of note, Starlink had much higher NPS ratings and median download speeds than the aggregate of all fixed providers combined in Italy and the U.K., respectively, during Q2 2023. Starlink’s NPS was 50.20 to -25.61 for the aggregate of all fixed broadband providers in Italy during Q2 2023, while the median download speeds were 100.68 Mbps to 63.99 Mbps. In the U.K., Starlink’s NPS was 47.18 to -26.88 for the aggregate of all fixed broadband providers combined, with the median download speeds a little closer, 100.11 Mbps to 77.38 Mbps, respectively. 

In our last report, we found a wide NPS gap between U.S. rural Starlink users — who often have fewer options for fixed broadband access — and the corresponding aggregate of fixed broadband providers. Given that all five of these countries have rural or remote regions that are underserved or not served by traditional broadband offerings, it may be no surprise that Starlink users who reside in those areas may feel positive about having access to fast broadband internet. 

Starlink speeds over 100 Mbps in 14 European countries during Q2 2023, speeds stabilizing across Europe

Key takeaways:

  • Starlink results were the fastest among satellite providers we surveyed.
  • Starlink quarter-to-quarter speeds improved or remained about the same (between 5% and -5%) in 23 countries, while decreasing in 4 countries.
  • Among the 27 European countries we surveyed, Starlink had median download speeds greater than 100 Mbps in 14 countries, greater than 90 Mbps in 20 countries, and greater than 80 in 24 countries, with only three countries failing to reach 70 Mbps.
  • Skylogic, while delivering speeds slower than Starlink, showed stabilized broadband speeds over the past year for those seeking a Starlink alternative.

Over the past year, we’ve seen huge developments in the global satellite market, Europe notwithstanding, with Amazon’s Project Kuiper moving forward, the EU creating its own satellite constellation, and OneWeb and Eutelsat merging. While Starlink continues to lead for performance among satellite providers we surveyed, Starlink has experienced some major hurdles over the past year as users flock to the service and speeds have subsequently dipped — but of note those concerns seem to have started allaying in most of Europe during Q2 2023.

At first glance, year-over-year median download speeds for Starlink are about the same (-5% to 5%) or better (greater than 5%) from Q2 2022 to Q2 2023 in 15 countries and slower (decreasing more than 5%) in 8 countries. But among the 27 countries we surveyed during Q2 2023, Starlink had speeds faster than the aggregate of all fixed broadband providers combined in 11 countries (Austria, Belgium, Bulgaria, Croatia, Czechia, Estonia, Greece, Ireland, Italy, Latvia, and the U.K.) Those speeds were most notably faster in Croatia and Greece for Starlink at 94.41 Mbps to 45.24 Mbps and 108.97 to 44.09 Mbps, respectively, during Q2 2023. Speeds were about the same in four countries (Finland, Slovenia, Germany, and Lithuania), and speeds were slower than the aggregate of fixed broadband providers in 12 countries, most notably in Poland, Spain, Romania, Denmark, and France which saw between 50% and 105% faster aggregate fixed broadband speeds than Starlink.

Quarterly download speeds stabilizing or improving

Looking at results from Q1 2023 to Q2 2023, median download speeds for Starlink remained about the same (between 5% and -5%) in 23 countries, while decreasing in four countries. That’s a big deal, especially given Starlink had median download speeds greater than 100 Mbps in 14 countries, and greater than 90 Mbps in 20 countries, and greater than 80 in 24 countries — with only three countries failing to reach 70 Mbps.

While trailing Starlink speeds, Skylogic recorded median download speeds in Italy at 29.21 Mbps during Q2 2023, a roughly 27% statistical increase year-over-year from 22.28 Mbps during Q2 2022. Notably, Skylogic recorded a median download speed of 68.44 Mbps in Italy during Q1 2023. Among the various countries we recorded Skylogic data for during the past year, the range of median download speeds varied between 19.53 Mbps and 68.44 Mbps, with most speeds between 28 and 50 Mbps, all fast enough to stream 4K video online. Viasat, had relatively similar download speeds in Germany and Italy at 17.22 Mbps and 17.45 Mbps, respectively, during Q2 2023. 

Top 10 fastest Starlink download speeds in European countries

Chart of Top 10 Fastest Starlink Median Download Speeds in Europe

Starlink in Switzerland had one of the fastest median download speed among countries with Starlink during Q2 2023 at 122.47 Mbps, followed by Denmark (117.38 Mbps), Austria (111.91 Mbps), Belgium (111.20 Mbps), Hungary (108.97 Mbps), France (107.56 Mbps), Ireland (104.42 Mbps), Estonia (102.38 Mbps), Portugal (101.75 Mbps), and Latvia (100.94 Mbps). Sweden, Italy, Bulgaria, and the U.K. all followed but had speeds greater than 100 Mbps.

Upload speeds for Starlink are down year over year, but quarterly speeds almost all improved or were about the same

Upload speeds for Starlink mostly decreased notably year over year, with only the U.K. showing an improved median upload speed in Q2 2023 out of 27 countries surveyed. However, looking quarter to quarter, Q2 2023 upload speeds for Starlink stayed about the same or improved in 25 out of 27 countries, with only Greece and Ireland showing declines. For upload speeds, Starlink all 27 countries we surveyed had upload speeds between 10 Mbps and 15 Mbps except Portugal (17.70 Mbps), Hungary (16.91 Mbps), Croatia (16.12 Mbps), Bulgaria (15.93 Mbps), Romania (15.82 Mbps), Spain (15.79 Mbps), and Poland (9.11 Mbps). Starlink in Greece was the only instance of a satellite provider in Europe having an upload speed greater than the aggregate of all fixed providers combined, 12.97 Mbps for Starlink to 7.85 Mbps for the aggregate of fixed broadband providers combined. Skylogic showed upload speeds lower than 4 Mbps in both Austria and Italy during Q2 2023. Viasat had upload speeds of 3.51 Mbps in Germany and 4.69 Mbps in Italy during Q2 2023. 

Multi-server latency is stabilizing for Starlink users across Europe

As an low-earth orbiting (LEO) satellite internet provider, Starlink has a leg up on some satellite competitors who rely on further away geosynchronous-earth orbit (GEO) and medium-earth orbit (MEO) satellite constellations. However, once again, all the aggregates of all fixed broadband providers in Europe had much lower multi-server latencies than Starlink, Viasat (which had latencies over 600 ms) and Skylogic (which had latencies over 700 ms). That being said, Starlink still saw multi-server latencies under 60 ms in the U.K. (51.26 ms), Spain (53.37 ms), Portugal (55.84 ms), and Belgium (59.34 ms). Starlink saw most countries’ multi-server latencies between 60 and 90 ms.

Starlink speeds stabilize in Oceania

Oceania, the second least densely populated continent in the world to Antarctica, has rural and remote populations that benefit from (and even rely on) satellite internet connections. Luckily for rural and remote Starlink users, they’ve probably seen a good amount of stability over the past year with Q2 2023 median download speeds in New Zealand at 113.78 Mbps (105.99 Mbps in Q2 2022) and Australia at 104.92 Mbps (102.76 Mbps in Q2 2022). Tonga, which is very remote, saw download speeds drop from 45.25 Mbps in Q2 2022 to 37.95 Mbps in Q2 2023. 

Upload speeds also showed some stability with Australia going from 10.45 Mbps in Q2 2022 to 11.33 Mbps during Q2 2023 and New Zealand going from 12.31 Mbps to 14.62 during the same time period. Tonga saw a notable drop in speeds year over year from 19.26 Mbps in Q2 2022 to 6.66 Mbps Q2 2023. 

Multi-server latency, which usually will be higher for satellite internet options, showed promising results for Starlink in Oceania during Q2 2023. Multi-server latency dropped noticeably in New Zealand year over year, going from 89.38 ms in Q2 2022 to 46.42 ms in Q2 2023. Australia saw a more modest drop with multi-server latency going from 63.04 ms to 59.78 ms from Q2 2022 to Q2 2023. Tonga saw an increase in multi-server latency from 125.24 ms to 137.16 ms during the same time period.

Starlink in Africa is off to a promising start

Chart of Satellite Performance in Africa, Q2 2023

Starlink, which first launched on the African continent in Nigeria this past January, is showing intriguing early results. Speedtest Intelligence showed that Starlink in Nigeria had a faster median download speeds than all aggregate fixed broadband providers combined at 63.69 Mbps to 15.60 Mbps during Q2 2023. Upload speeds were more similar during the same time period with Starlink at 13.72 Mbps and the aggregate of all fixed broadband providers combined at 10.60 Mbps. Starlink did have a marginally higher multi-server latency at 55.88 ms to 50.26 ms during Q2 2023.

In Rwanda, median download speeds were a little closer with Starlink recording a median download speed at 63.10 Mbps in Q2 2023 compared to the aggregate of all fixed broadband providers combined at 34.55 Mbps. Starlink trailed behind for median upload speed at 6.88 Mbps to 10.05 Mbps for fixed broadband providers during Q2 2023. Multi-server latency for Starlink was much higher at 320.45 ms to 29.04 ms for fixed broadband providers during the same time period.

The 2023 space revolution is off to a huge start

Here are some major updates about what’s next for various different satellite competitors:

After delays, Amazon’s Project Kuiper aim to launch prototype satellites this fall

Facing a series of rocket-related delays, Amazon recently announced it could send its first two Project Kuiper prototypes into orbit in late September. That news follows a recently announced $120 million 100,000-square-foot satellite processing facility at NASA’s Kennedy Space Center in Florida. Planning on offering internet service in 2025, Amazon is slated to have half of its 3,236 LEO satellite constellation in space by 2026.

China’s grand ambitions to provide internet connectivity to over 362 million people

According to the Wall Street Journal, over 362 million people in China don’t have access to the internet — which is about 1 in every 4 people in China, a large portion of which live in rural or remote communities. In order to overcome that connectivity gap, China is looking to the sky to create its own satellite constellation with potentially over 12,000 satellites. China’s biggest gap seems to be with recreating the success of SpaceX’s reusable rockets — however, initial tests are far underway and a host of reusable rockets are slated for test launches in 2024. 

SpaceX’s Starlink service offerings are about to rapidly expand

While Starlink continues to lead among satellite providers in most areas of the world, their expansion is only starting. Looking at the Starlink availability map, Starlink has an incredibly busy rest of 2023 and 2024 in Africa, Asia, and South America — and they’re marking their intent to expand into most of the world. That comes as Starlink marked launching over 5,000 satellites into space at the end of August. With some wiley entrepreneurs already renting out their Starlink “Dishy McFlatfaces” to vacationers and campers for $25-30 dollars a day, satellite connectivity is truly becoming a full-time gig.

Viasat’s bad luck might affect entire industry

Viasat launched the first of its three long-awaited Viasat-3 arrays — but then their first satellite suffered an antenna anomaly, which prevented a large reflector to deploy that affects whether or not the satellite can operate as intended. While Viasat is rushing to solve the issue, this could ultimately trigger a $420 million insure claim for the loss of the $700 million satellite. With such a high-value loss, this could send ripples through the satellite industry, causing insurance premiums to skyrocket for companies looking to mitigate potential losses through insurance. All of this comes on the heels of acquiring Inmarsat in May for $7.3 billion to expand its satellite arrays and spectrum holdings. We’ll be watching to see whether or not Viasat can find a solution. 

Eutelsat and OneWeb merger imminent, big moves abound

The Eutelsat and OneWeb merger should make competitors take notice — combining satellite networks, expanding enterprise offerings, and competing in emerging markets has big revenue potential — with OneWeb having an already established LEO network of 630 satellites and Eutelsat offering 36 GEO satellites. Of note, OneWeb recently inked a deal with Telstra in Australia to provide satellite backhaul for locations “where satellite backhaul is a preferred or only viable option.” OneWeb is also partnering with the European Space Agency to develop a next-gen 5G beam-hopping satellite, which could quickly increase connectivity for people traveling or for disaster areas that need emergency connectivity. Shareholders are set to vote on approving the merger on Sept. 28.

European Union greenlights multi-orbit constellation

With grand ambitions to launch a multi-orbit, €6 billion constellation in 2024, the European Union is partnering with a consortium of industry players including Airbus, SES, Eutelsat, Hispasat, and Thales to develop the EU’s IRIS² project. The EU still expects to have the first of its satellites go live by the end of 2024 and have a fully operational constellation by 2027.

HughesNet aiming to launch Jupiter 3 array in Q2 2023

HughesNet successfully launched its Jupiter 3 array on July 29, which aims to provide U.S. and Latin America consumers with higher broadband download speeds. While the actual satellite will take some time to reach its geosynchronous orbit and deploy, this satellite adds 500 Gbps of Ka-band capacity for HughesNet, which could see consumers reaching download speeds between 50 Mbps and 100 Mbps. We’ll be eagerly awaiting Speedtest® results from HughesNet’s Jupiter 3 array.

Ookla will continue monitoring new satellite internet developments

2023 continues to be an important year for satellite internet providers. Satellite connectivity is something we’ll be watching closely and we’ll continue our series next quarter with Q3 2023 data from select continents including North America. In the meantime, be sure to download the Speedtest app for Windows and Mac computers or for iOS or Android for devices and see how your satellite internet stacks up to our results.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| September 8, 2021

Despite All Odds, Global Internet Speeds Continue Impressive Increase


“A lot has changed” we wrote in our 2019 global roundup of internet speeds based on the Speedtest Global Index. Little did we know how much was about to change. But two things remain the same: the internet is getting faster and the Speedtest Global Index is still a fantastic resource for tracking improvements on a global and country level (if we do say so ourselves). Today we’re taking a look back at how much internet speeds have increased over the past four years and which countries have seen some of the largest gains.

Mobile download speed jumped 59.5% over the last year globally, fixed broadband up 31.9%

The global mean of download speeds improved over the last 12 months on both mobile and fixed broadband to 55.07 Mbps and 107.50 Mbps, respectively, in July 2021. Mobile saw an increase of 59.5% when comparing July 2020 to July 2021 and fixed broadband saw an increase of 31.9%, according to the Speedtest Global Index.

ookla_global-index_world-speeds_0921-1

Looking further back, mean download speed over mobile was 98.9% faster in July 2021 than in July 2019, 141.4% faster when comparing July 2021 to July 2018, and 194.0% faster when comparing July 2021 to June 2017, the month we began tracking speeds on the Speedtest Global Index. Over the last two years there were only two months when the global average for mobile download speed did not show an upward slope: February and March 2020. Speeds began increasing again in April 2020, but did not recover to pre-February levels until May 2020. This coincides with initial lockdowns due to COVID-19 in many countries.

On fixed broadband, mean download speed was 68.2% faster in July 2021 than in July 2019, 131.3% faster in July 2021 than in July 2018, and 196.1% faster in July 2021 than in June 2017. There was a similar dip in download speed over fixed broadband in March of 2020 as we saw on mobile. The speed increased again in April 2020 but did not recover to a pre-March level until April 2020.

Top 10 rankings are somewhat constant over three years, U.S. and Canada slip off in 2021

There has been surprising parity of which countries continue to occupy the top 10 spots on the Speedtest Global Index in July of each year. However, the lists for mobile and fixed broadband are radically different, with only one country (South Korea) showing up on both lists in 2021.

ookla_fastest-countries_mobile_0921

The United Arab Emirates and South Korea maintain their first and second place rankings for mobile in both 2020 and 2021 and China and Qatar merely flip-flop for third and fourth place. It’s interesting to see Australia and Canada decline in the rankings although their speeds have increased dramatically during the past three years. 5G is shifting mobile rankings where even countries with 5G (which few countries had in 2019) need a strong 5G focus to maintain their presence at the top of the list lest they be outpaced by other countries with larger investments in 5G.

ookla_fastest-countries_fixed_0921

The fixed broadband rankings are more dynamic than those on mobile. Monaco traveled up and down the top 10 from sixth place in 2019 to 10th in 2020 to first place in 2021. Singapore ranked first or second in all three years and Hong Kong (SAR) was in the top four. Romania was solidly in fifth place while South Korea dropped lower in the ranking every year. Chile and Denmark both debuted in the top 10 in 2021 and the United States dropped off the list.

Most of the top 10 countries perform well for fixed and mobile

We were curious to see if countries that made the top 10 in July 2021 for either mobile or fixed broadband were also performing well on the other medium, so we plotted the percentage difference from the global average for mobile download speed against download speed on fixed broadband. Note that the global average increased between 2020 and 2021 and that Liechtenstein and Monaco are not included in this comparison as they did not have sufficient samples to be listed on both axes.

2020/2021 chart of leading country performance again global averages

Most countries that made the top 10 in July 2021 for either mobile or fixed broadband were performing well over the global average for both at that point in time. South Korea and the U.A.E. stood out with mean mobile download speeds that were more than 240% faster than the global average and fixed broadband downloads that were more than 70% faster than the global average. China’s mobile download speed was more than 180% faster than the global average and the country was more than 70% faster than the global average for fixed broadband. Switzerland’s mobile and fixed broadband download speeds were close to 100% faster than the global average.

Chile and Thailand are in a quadrant that shows both had faster than average fixed broadband download speeds, but their mobile download speeds were slower than the global average in July 2021. Australia, Bulgaria, Cyprus and Saudi Arabia were in the opposite quadrant with faster than average mobile speeds and below average fixed broadband speeds.

Comparing the chart for July 2021 to that of July 2020, we saw a wide variety of outcomes. Countries with increases compared to the global average on mobile and fixed broadband included Australia, Cyprus, Denmark, Hong Kong, Romania and the U.A.E. Chile and Norway showed dramatic increases compared to the global average on fixed broadband and declines on mobile. Bulgaria, China, Kuwait, Saudi Arabia and Switzerland increased on mobile but showed little change on fixed. South Korea and Qatar increased on mobile compared to the global average and declined on fixed. Singapore and Thailand declined on both mobile and fixed broadband compared to the global average.

We’re interested to see how global speeds and rankings change over time as individual countries and their providers choose to invest in different technologies. Track your country’s performance using monthly updates on the Speedtest Global Index. Check the Ookla 5G Map for up-to-date information on 5G deployments where you live, and if you want more in-depth analyses, subscribe to Ookla Research.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| November 23, 2023

Empowering Europe's Digital Ascent: Insights from Ookla's Gigabit Revolution Webinar

Ookla® has recently hosted a webinar on “Accelerating Europe’s Gigabit Revolution: The importance of high-speed internet in the digital era.” We gathered representatives from three European fiber providers, vertically integrated UK Internet Service Provider (ISP) Hyperoptic, Polish open-access fiber network provider, Fiberhost, and Spanish wholesale provider Onvia, to discuss their strategies and challenges related to fiber roll out and adoption. Industry experts from the European Competitive Telecommunications Association (ecta) and two research houses, Assembly Research and Omdia, also joined us. 

European Commission’s Digital Decade 2030 Strategy

The European Commission’s Digital Decade 2030 strategy, also known as the Digital Compass, is an ambitious roadmap to speed up the digital transformation of Member States by 2030. One of its primary objectives is to enhance digital connectivity, with specific targets such as 100 Mbps services by 2025 and gigabit coverage for all EU households by 2030. We recently published an article to provide a reality check on the progress towards a Gigabit society. Our data suggests a wide gap between advertised and actual speeds for gigabit services, with speeds approaching 100 Mbps commonly seen by users. Despite this gap, our webinar participants were optimistic about achieving the Gigabit Society goal, with 71% supporting that view.

Chart of Percentage of Households Subscribing to Fixed Broadband of at Least 1 Gbps

The EU goal predominantly focuses on the availability aspect. However, it is important to note that having fiber networks available does not automatically equate to actual penetration or adoption rates, although it is a necessary prerequisite. Having physical accessibility to network services is, of course, a vital first step before actual usage, which is influenced by multiple factors such as affordability, awareness, and the perceived need for the service. 

The European fiber network landscape

Stephen Wilson, Senior Principal Analyst from Omdia, provided an analyst’s perspective on how the fiber networks’ competitive landscape is evolving for alternative operators and incumbents. He stated that there has been a substantial increase in Fiber-To-The-Premises (FTTP) coverage, and the investment case for fiber has been spurred by the pandemic. Leading countries, including those in Iberia and Eastern Europe, are pushing coverage to 90% of premises or more, driven by a positive business case. While FTTH (Fiber to the Home) subscriber penetration is generally experiencing steady growth, country-level variations exist, with factors like digital literacy, existing broadband penetration, and competition playing crucial roles in the observed trends. Countries such as Spain and Romania have achieved significant FTTH penetration rates, while others like France have outperformed predictions, emphasizing the diverse dynamics influencing fiber adoption across Europe.

Importance of supportive regulatory framework  

James Robinson, Senior Analyst from Assembly Research, highlighted three measures the European Commission is taking as it seeks to deliver against the Digital Decade’s connectivity targets: the draft Gigabit Recommendation, the proposed Gigabit Infrastructure Act, and a plan for a Digital Networks Act. Although broad industry support exists for the Gigabit Infrastructure Act (GIA), the draft Gigabit Recommendation has proven to be the most controversial. Both measures are still nevertheless expected to be finalized by the end of the year. The Digital Networks Act (DNA) will take longer to materialize, with a white paper not due until H1 2024. Despite its catchy title, the ‘DNA’ is unlikely to represent the urgent concrete action many operators had hoped to see from the Commission following the launch of the exploratory consultation back in February of this year.

Luc Hindryckx, Director General at ecta, expressed doubt about an investment gap that could endanger the 2030 targets. He suggested that some proposed legislation had been developed to support only a few operators rather than to promote competition. Hindryckx stressed the importance of bringing the Gigabit Infrastructure Act to “a good end” and ensuring the reduction of the timing for obtaining permits to deploy networks. He also pointed out that the GIA is complementary to the  European Electronic Communication Code (ECCC), and its key elements include asymmetrical regulation and the Significant Market Power (SMP) regime. Overall, ecta emphasizes the importance of regulatory measures that foster competition, encourage investment, and create a level playing field, ultimately contributing to the successful deployment of gigabit connectivity and the Digital Decade 2030 objectives.

Succeeding in Rural Areas 

Marta Wojciechowska, Chief Executive Officer at Fiberhost, has reported that the company has already met its goal of extending its fiber-optic network to over 1.3 million households by the end of the year. The company primarily focuses on underserved areas, where deployment costs tend to be higher and less predictable. While there are uncertainties regarding demand and fiber service uptake, there are unique benefits, including the low risk of overbuilding. However, the investment process varies significantly between urban and rural areas. In cities, one kilometer of infrastructure can connect one hundred to two hundred households, depending on the city’s size. In rural areas, connectivity extends to just seventeen households per kilometer.

Furthermore, up to 19 formal approvals may be required for infrastructure deployment, which extends the time to connect premises in rural areas to an impractical 24 months. The cost of connecting one household in these secluded “white spots” is over five hundred percent higher than in cities. Overcoming these challenges requires expertise, experience, and a collaborative approach, emphasizing the importance of partnerships with multiple stakeholders. These include local governments and subcontractors to achieve common goals in fiber network expansion.

Strategies for Expansion

Icíar Martínez, Markets and Product Director at Onivia, acknowledged they face similar challenges to Fiberhost but noted that their strategies for expanding the FTTH footprint might differ. Spain boasts close to 90% fiber optic coverage, thanks to private initiatives and government support. Their selective deployment focuses on rural and ultra-rural areas, addressing high customer interest. However, the cherry-picking strategy becomes expensive, impacting profitability, especially in densely competitive areas. Onivia aims to maximize capital returns by identifying key players, adopting XGPON technology for speeds up to 10 Gbps, and strategically balancing deployments in large cities and rural regions to optimize network utilization based on market demands.

On the other hand, Howard Jones, Head of Communications at Hyperoptic, noted that the Hyperoptic approach is distinct, focusing on urban areas with densely populated regions. The key lies in a granular business case approach, evaluating each deployment building by building and street by street. Hyperoptic’s philosophy centers on understanding that the network’s value lies in retaining customers, emphasizing a customer-centric business model. With a customer experience-oriented strategy, the ISP addresses challenges in the UK broadband market, historically marked by lower speeds and inadequate competition. By delivering a high-quality network, reliable service, and fair pricing policies, Jones highlighted that the company aims to set new standards in customer experience, achieving a 40% penetration rate within approximately a year of network deployment. 

Addressing take-up challenges

Marta shared that Fiberhost’s network would not be deployed in white spot areas without EU funds. Fiberhost is the largest beneficiary of EU-funded grants, but this is just the beginning of the investment process. They need to “earn money, and for that, we need to have a good take-up rate.” She added that they must work hard to encourage people to join the fiber network. Their analysis showed that there is a slowdown in activations after ~40 %. While early adopters (47%) are willing to pay a premium for fiber internet, a substantial portion of potential users remain hesitant, contributing to the overall challenge of achieving a high take-up rate. The remaining 53% of households exhibit characteristics of an older demographic (above fifty-five) with limited internet usage, often for undemanding tasks. Their price sensitivity and lower discretionary income present a formidable barrier to higher adoption rates. As a result, Fiberhost adopts a multifaceted strategy, encompassing high-level engagement with Internet Service Providers (ISPs), targeted sales promotions, and educational initiatives. This strategic flexibility recognizes the absence of a one-size-fits-all solution and emphasizes the need for nuanced approaches tailored to the diverse challenges within each territory. 

Iciar echoed this sentiment but also highlighted a need to implement a connectivity plan, not just deploy fiber, but also to digitalize rural areas. Access to a broadband network in rural households is essential, and so is educating people on the benefits of accessing new technologies. Onivia is exploring synergies with other technologies like 5G or satellite to extend broadband connectivity into areas that are difficult to reach. Iciar mentioned that working with local authorities is key to reusing existing infrastructure and avoiding building and disturbing neighborhoods with work.

Demand Aggregation and Competition

Stephen pointed out that the most successful operators are already in the 60-70% take-up rates of premises passed in countries like Norway, which points to demand aggregation being an important factor in getting pre-commitments before you roll out. Howard concluded, “Competition is the key to ensuring that these targets are met because I don’t believe that incumbents alone will do it. They need to be driven, and driven by competition.” He added the introduction of ‘One Touch Switch’ adds another layer of competition into the UK market and presents an opportunity to break the stranglehold of the big retail providers, who still often tend to sell FTTC (Fiber to the Cabinet), by moving a significant number of customers to alternate providers who are more likely to offer FTTP. This initiative is crucial, but what’s more important is the need to retain competition for everyone. 

The journey towards Europe’s gigabit revolution is indeed multifaceted and involves various factors such as regulatory landscapes, diverse deployment strategies, financial dependencies, and the imperative of competition. Achieving the Digital Decade 2030 targets demands not just the availability of physical networks but also a concerted effort to address adoption challenges and ensure that the benefits of enhanced connectivity reach all corners of society. A shared commitment to realizing Europe’s digital potential is crucial, and a regulatory framework that fosters competition emerges as a common thread, underlining its pivotal role in driving investment, innovation, and equality. Moving forward, collaboration, adaptability, and a unified approach are essential to achieving Europe’s digital aspirations. From our side, we will continue to report what we see from Ookla® data in terms of users actually experiencing speeds. 

See the full webinar recording here

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.