Ookla | November 5, 2020

Unable to Connect — The Most Significant Online Service Outages in Q3 2020

“Is it down?” frustrated users asked themselves during the multiple online service outages in Q3 2020. The fourth installment of our online service outage tracking series used Downdetector® data from Q3 2020 and focused on the following online service categories: cloud services, collaboration platforms, financial services, gaming, internet service providers and social media.

Cloud services

Cloudflare (July 17, 2020): 14,198 reports at peak

Downdetector_Cloudflare_Outage_1020

On July 17, a major disruption in Cloudflare’s service broke the internet, taking multiple online services down with it. Users rushed to Downdetector to log issues with multiple services that rely on Cloudflare for content delivery, including 4chan, DoorDash and Zendesk. At the peak of the outage, there were 14,198 reports of issues with the service in the U.S.

Azure (September 28, 2020): 2,846 reports at peak

Azure, Microsoft’s cloud service, was affected by September 28’s Microsoft-wide outage (see next category). Users from Germany, India, Japan and the U.S. stated they had issues with the cloud service. That day, there were 2,846 reports of issues at the peak of the outage in the U.S.

Collaboration platforms

Office 365 (September 28,2020): 20,437 reports at peak

Downdetector_Office365_Outage_1020

Microsoft’s suite of online collaboration services including Outlook, Sharepoint, OneDrive and Skype went down on September 28 (along with Azure, see above). Logs of issues with the services started coming into Downdetector at 3 p.m Pacific. Most users stated being unable to log in or connect to the server. At the peak, there were 20,437 reported issues in the U.S. Users from Japan and India also logged problems with the service that day.

Zoom (August 24, 2020): 17,874 reports at peak

On August 24, users were upset to find that they were unable to connect with their coworkers, friends and family through Zoom. Most users stated problems with logging in and joining a conference. There were 17,874 reports of issues in the U.S. at the peak of the outage. Users in the U.K. and Canada also had issues with the video conferencing service that day.

Google Drive (September 24, 2020): 14,715 reports at peak

Users in the U.S., Philippines and Indonesia were unable to collaborate on projects, upload files or access their documents stored in Google Drive on September 24. At the peak of the outage in the U.S., there were 14,715 reported issues. Users of Google products YouTube and Gmail also logged issues in Brazil, Germany, India, Japan, Mexico and the U.K.

Slack (September 29, 2020): 1,396 reports at peak

Slack received 1,396 logs of issues at the peak of the outage reports on September 29. Users in the U.S. had problems with sending messages, videos and images to their peers — and some were unable to connect to the platform at all.

Financial services

TD Ameritrade (August 18, 2020): 7,814 reports at peak

Downdetector_TD-Ameritrade_Outage_1020

The online stock investment tool reportedly went down on August 18. Users were unable to log into their account or buy and sell stocks. At the peak of the outage, there were 7,814 reports of issues in the U.S. There were two other notable outages that month — August 17 with 5,816 reports at peak and August 31 with 6,893 reports at peak.

Gaming

Steam (August 5, 2020): 69,255 reports at peak

Downdetector_Steam_Outage_1020

Users from Brazil, Germany, Japan, the U.K and the U.S. submitted issues with Steam on August 5. Most users stated problems when trying to log into the platform and play with other users. At the peak of the outage in the U.S, there were 69,255 reports of issues with the gaming platform.

Fall Guys (September 2, 2020): 2,890 reports at peak

The Fall Guys status page on Downdetector showed there were problems with the popular online game on September 2. Users in Brazil, the U.K. and the U.S. were struggling to play the game online. That day, 97% of reports stated problems with the server connection.

Internet service providers

Spectrum (July 29, 2020): 56,318 reports at peak

Downdetector_Spectrum_Outage_1020

Spectrum users from the both coasts of the United States flooded Downdetector with logs of issues with the service when they started experiencing problems with their internet connections. Complaints with the service started surging at around 5 p.m. Pacific and lasted for about an hour. At the peak of the outage there were 56,318 reports of issues.

CenturyLink (August 30, 2020): 11,543 reports at peak

CenturyLink customers on the East Coast of the U.S. had problems with their internet service on August 30 starting around 2 a.m. Pacific and ending around 8 a.m. Pacific. There were 11,543 reports of issues at the peak of the outage.

Social Media

WhatsApp (July 14, 2020): 148,573 reports at peak

Downdetector_WhatsApp_Outage_1020-1

A multi-country outage affected WhatsApp on July 14. Users from all over the world stated problems with sending and receiving messages on the Facebook-owned app. The country with the most issues submitted was Germany with 148,573 reports of issues at the peak of the outage. Users in Brazil, India, the Netherlands, Mexico, Spain and the U.K. were also affected by the outage.

Facebook (September 17, 2020): 30,918 reports at peak

Facebook users from multiple countries experienced problems with the social media platform on September 17. More than half of the logs were labeled as “total blackout” — users were unable to access the platform or any of its features. There were 30,918 reports of issues at the peak of the outage in the U.S. Users in Italy, Poland and the U.K. also had problems with Facebook that day.

Want to know when an online service is down? Keep up with outages by visiting Downdetector.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

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Ookla | September 18, 2023

New Speedtest Data Shows Starlink Performance is Mixed — But That’s a Good Thing

Satellite providers are playing no small part in the rapid expansion of global connectivity. Some experts predict there will be 58,000 satellites orbiting the earth by 2030 — a nearly 725% increase from 2023. Ookla® is back with our ongoing satellite internet series with compelling, fresh data for satellite providers in Africa, Europe, and Oceania during Q2 2023, including SpaceX’s Starlink, Viasat, and Skylogic.

This analysis includes Starlink Net Promoter Score (NPS) data for France, Germany, Italy, New Zealand, and the United Kingdom, year-over-year data for satellite providers in Europe and Oceania from Q2 2022 to Q2 2023, and new Q2 2023 data from Starlink in Africa.

Starlink users across different continents continue to love the service

Using Speedtest Intelligence®, we examined NPS ratings data for Starlink users against an aggregate of all fixed broadband providers combined.

NPS is based on Speedtest® user responses after being asked how likely they are to recommend their provider to friends or family on a 0 to 10 scale. NPS ratings are categorized into Detractors (score 0-6), Passives (score 7-8), and Promoters (score 9-10), and is calculated as (% Promoters – % Detractors) x 100. Any NPS score above 0 indicates that a provider’s audience is more loyal than not.

As you can see from the above image, Starlink users in France, Germany, Italy, New Zealand, and the U.K. had an NPS score much higher than the aggregate score for all fixed broadband providers combined during Q2 2023. France had the highest NPS among the aggregate of fixed broadband providers for the countries we surveyed at -15.98 and fixed broadband providers had a much faster median download speed at 165.37 Mbps to Starlink’s 107.56 Mbps. In New Zealand there was a similar story with the aggregate of fixed broadband providers having a -20.40 NPS to Starlink’s 48.83, while having a faster median download speed 147.86 Mbps to 113.78 Mbps during Q2 2023.

Germany, which had the lowest NPS rating of aggregate of fixed broadband providers in Europe at -30.10, also had the smallest difference in NPS with Starlink scoring 38.19. Interestingly, the aggregate of fixed broadband providers and Starlink both had similar median download speeds at 83.16 Mbps and 82.56 Mbps, respectively, during Q2 2023.

Of note, Starlink had much higher NPS ratings and median download speeds than the aggregate of all fixed providers combined in Italy and the U.K., respectively, during Q2 2023. Starlink’s NPS was 50.20 to -25.61 for the aggregate of all fixed broadband providers in Italy during Q2 2023, while the median download speeds were 100.68 Mbps to 63.99 Mbps. In the U.K., Starlink’s NPS was 47.18 to -26.88 for the aggregate of all fixed broadband providers combined, with the median download speeds a little closer, 100.11 Mbps to 77.38 Mbps, respectively.

In our last report, we found a wide NPS gap between U.S. rural Starlink users — who often have fewer options for fixed broadband access — and the corresponding aggregate of fixed broadband providers. Given that all five of these countries have rural or remote regions that are underserved or not served by traditional broadband offerings, it may be no surprise that Starlink users who reside in those areas may feel positive about having access to fast broadband internet.

Starlink speeds over 100 Mbps in 14 European countries during Q2 2023, speeds stabilizing across Europe

Key takeaways:

Starlink results were the fastest among satellite providers we surveyed.
Starlink quarter-to-quarter speeds improved or remained about the same (between 5% and -5%) in 23 countries, while decreasing in 4 countries.
Among the 27 European countries we surveyed, Starlink had median download speeds greater than 100 Mbps in 14 countries, greater than 90 Mbps in 20 countries, and greater than 80 in 24 countries, with only three countries failing to reach 70 Mbps.
Skylogic, while delivering speeds slower than Starlink, showed stabilized broadband speeds over the past year for those seeking a Starlink alternative.

Chart of Satellite Performance in Croatia, Q2 2022 – Q2 2023

Chart of Satellite Performance in Belgium, Q2 2022 – Q2 2023

Chart of Satellite Performance in Bulgaria, Q2 2022 – Q2 2023

Chart of Satellite Performance in Czech Republic, Q2 2022 – Q2 2023

Chart of Satellite Performance in Denmark, Q2 2022 – Q2 2023

Chart of Satellite Performance in Estonia, Q2 2022 – Q2 2023

Chart of Satellite Performance in Finland, Q2 2022 – Q2 2023

Chart of Satellite Performance in France, Q2 2022 – Q2 2023

Chart of Satellite Performance in Germany, Q2 2022 – Q2 2023

Chart of Satellite Performance in Greece, Q2 2022 – Q2 2023

Chart of Satellite Performance in Hungary, Q2 2022 – Q2 2023

Chart of Satellite Performance in Ireland, Q2 2022 – Q2 2023

Chart of Satellite Performance in Italy, Q2 2022 – Q2 2023

Chart of Satellite Performance in Latvia, Q2 2022 – Q2 2023

Chart of Satellite Performance in Lithuania, Q2 2022 – Q2 2023

Chart of Satellite Performance in Netherlands, Q2 2022 – Q2 2023

Chart of Satellite Performance in Norway, Q2 2022 – Q2 2023

Chart of Satellite Performance in Poland, Q2 2022 – Q2 2023

Chart of Satellite Performance in Portugal, Q2 2022 – Q2 2023

Chart of Satellite Performance in Romania, Q2 2022 – Q2 2023

Chart of Satellite Performance in Slovakia, Q2 2022 – Q2 2023

Chart of Satellite Performance in Sl, Q2 2022 – Q2 2023

Chart of Satellite Performance in Spain, Q2 2022 – Q2 2023

Chart of Satellite Performance in Sweden, Q2 2022 – Q2 2023

Chart of Satellite Performance in Switzerland, Q2 2022 – Q2 2023

Chart of Satellite Performance in United Kingdom, Q2 2022 – Q2 2023

Over the past year, we’ve seen huge developments in the global satellite market, Europe notwithstanding, with Amazon’s Project Kuiper moving forward, the EU creating its own satellite constellation, and OneWeb and Eutelsat merging. While Starlink continues to lead for performance among satellite providers we surveyed, Starlink has experienced some major hurdles over the past year as users flock to the service and speeds have subsequently dipped — but of note those concerns seem to have started allaying in most of Europe during Q2 2023.

At first glance, year-over-year median download speeds for Starlink are about the same (-5% to 5%) or better (greater than 5%) from Q2 2022 to Q2 2023 in 15 countries and slower (decreasing more than 5%) in 8 countries. But among the 27 countries we surveyed during Q2 2023, Starlink had speeds faster than the aggregate of all fixed broadband providers combined in 11 countries (Austria, Belgium, Bulgaria, Croatia, Czechia, Estonia, Greece, Ireland, Italy, Latvia, and the U.K.) Those speeds were most notably faster in Croatia and Greece for Starlink at 94.41 Mbps to 45.24 Mbps and 108.97 to 44.09 Mbps, respectively, during Q2 2023. Speeds were about the same in four countries (Finland, Slovenia, Germany, and Lithuania), and speeds were slower than the aggregate of fixed broadband providers in 12 countries, most notably in Poland, Spain, Romania, Denmark, and France which saw between 50% and 105% faster aggregate fixed broadband speeds than Starlink.

Quarterly download speeds stabilizing or improving

Looking at results from Q1 2023 to Q2 2023, median download speeds for Starlink remained about the same (between 5% and -5%) in 23 countries, while decreasing in four countries. That’s a big deal, especially given Starlink had median download speeds greater than 100 Mbps in 14 countries, and greater than 90 Mbps in 20 countries, and greater than 80 in 24 countries — with only three countries failing to reach 70 Mbps.

While trailing Starlink speeds, Skylogic recorded median download speeds in Italy at 29.21 Mbps during Q2 2023, a roughly 27% statistical increase year-over-year from 22.28 Mbps during Q2 2022. Notably, Skylogic recorded a median download speed of 68.44 Mbps in Italy during Q1 2023. Among the various countries we recorded Skylogic data for during the past year, the range of median download speeds varied between 19.53 Mbps and 68.44 Mbps, with most speeds between 28 and 50 Mbps, all fast enough to stream 4K video online. Viasat, had relatively similar download speeds in Germany and Italy at 17.22 Mbps and 17.45 Mbps, respectively, during Q2 2023.

Top 10 fastest Starlink download speeds in European countries

Starlink in Switzerland had one of the fastest median download speed among countries with Starlink during Q2 2023 at 122.47 Mbps, followed by Denmark (117.38 Mbps), Austria (111.91 Mbps), Belgium (111.20 Mbps), Hungary (108.97 Mbps), France (107.56 Mbps), Ireland (104.42 Mbps), Estonia (102.38 Mbps), Portugal (101.75 Mbps), and Latvia (100.94 Mbps). Sweden, Italy, Bulgaria, and the U.K. all followed but had speeds greater than 100 Mbps.

Upload speeds for Starlink are down year over year, but quarterly speeds almost all improved or were about the same

Upload speeds for Starlink mostly decreased notably year over year, with only the U.K. showing an improved median upload speed in Q2 2023 out of 27 countries surveyed. However, looking quarter to quarter, Q2 2023 upload speeds for Starlink stayed about the same or improved in 25 out of 27 countries, with only Greece and Ireland showing declines. For upload speeds, Starlink all 27 countries we surveyed had upload speeds between 10 Mbps and 15 Mbps except Portugal (17.70 Mbps), Hungary (16.91 Mbps), Croatia (16.12 Mbps), Bulgaria (15.93 Mbps), Romania (15.82 Mbps), Spain (15.79 Mbps), and Poland (9.11 Mbps). Starlink in Greece was the only instance of a satellite provider in Europe having an upload speed greater than the aggregate of all fixed providers combined, 12.97 Mbps for Starlink to 7.85 Mbps for the aggregate of fixed broadband providers combined. Skylogic showed upload speeds lower than 4 Mbps in both Austria and Italy during Q2 2023. Viasat had upload speeds of 3.51 Mbps in Germany and 4.69 Mbps in Italy during Q2 2023.

Multi-server latency is stabilizing for Starlink users across Europe

As an low-earth orbiting (LEO) satellite internet provider, Starlink has a leg up on some satellite competitors who rely on further away geosynchronous-earth orbit (GEO) and medium-earth orbit (MEO) satellite constellations. However, once again, all the aggregates of all fixed broadband providers in Europe had much lower multi-server latencies than Starlink, Viasat (which had latencies over 600 ms) and Skylogic (which had latencies over 700 ms). That being said, Starlink still saw multi-server latencies under 60 ms in the U.K. (51.26 ms), Spain (53.37 ms), Portugal (55.84 ms), and Belgium (59.34 ms). Starlink saw most countries’ multi-server latencies between 60 and 90 ms.

Starlink speeds stabilize in Oceania

Chart of Satellite Performance in Australia, Q2 2022 – Q2 2023

Chart of Satellite Performance in New Zealand, Q2 2022 – Q2 2023

Chart of Satellite Performance in Tonga, Q2 2022 – Q2 2023

Oceania, the second least densely populated continent in the world to Antarctica, has rural and remote populations that benefit from (and even rely on) satellite internet connections. Luckily for rural and remote Starlink users, they’ve probably seen a good amount of stability over the past year with Q2 2023 median download speeds in New Zealand at 113.78 Mbps (105.99 Mbps in Q2 2022) and Australia at 104.92 Mbps (102.76 Mbps in Q2 2022). Tonga, which is very remote, saw download speeds drop from 45.25 Mbps in Q2 2022 to 37.95 Mbps in Q2 2023.

Upload speeds also showed some stability with Australia going from 10.45 Mbps in Q2 2022 to 11.33 Mbps during Q2 2023 and New Zealand going from 12.31 Mbps to 14.62 during the same time period. Tonga saw a notable drop in speeds year over year from 19.26 Mbps in Q2 2022 to 6.66 Mbps Q2 2023.

Multi-server latency, which usually will be higher for satellite internet options, showed promising results for Starlink in Oceania during Q2 2023. Multi-server latency dropped noticeably in New Zealand year over year, going from 89.38 ms in Q2 2022 to 46.42 ms in Q2 2023. Australia saw a more modest drop with multi-server latency going from 63.04 ms to 59.78 ms from Q2 2022 to Q2 2023. Tonga saw an increase in multi-server latency from 125.24 ms to 137.16 ms during the same time period.

Starlink in Africa is off to a promising start

Starlink, which first launched on the African continent in Nigeria this past January, is showing intriguing early results. Speedtest Intelligence showed that Starlink in Nigeria had a faster median download speeds than all aggregate fixed broadband providers combined at 63.69 Mbps to 15.60 Mbps during Q2 2023. Upload speeds were more similar during the same time period with Starlink at 13.72 Mbps and the aggregate of all fixed broadband providers combined at 10.60 Mbps. Starlink did have a marginally higher multi-server latency at 55.88 ms to 50.26 ms during Q2 2023.

In Rwanda, median download speeds were a little closer with Starlink recording a median download speed at 63.10 Mbps in Q2 2023 compared to the aggregate of all fixed broadband providers combined at 34.55 Mbps. Starlink trailed behind for median upload speed at 6.88 Mbps to 10.05 Mbps for fixed broadband providers during Q2 2023. Multi-server latency for Starlink was much higher at 320.45 ms to 29.04 ms for fixed broadband providers during the same time period.

The 2023 space revolution is off to a huge start

Here are some major updates about what’s next for various different satellite competitors:

After delays, Amazon’s Project Kuiper aim to launch prototype satellites this fall

Facing a series of rocket-related delays, Amazon recently announced it could send its first two Project Kuiper prototypes into orbit in late September. That news follows a recently announced $120 million 100,000-square-foot satellite processing facility at NASA’s Kennedy Space Center in Florida. Planning on offering internet service in 2025, Amazon is slated to have half of its 3,236 LEO satellite constellation in space by 2026.

China’s grand ambitions to provide internet connectivity to over 362 million people

According to the Wall Street Journal, over 362 million people in China don’t have access to the internet — which is about 1 in every 4 people in China, a large portion of which live in rural or remote communities. In order to overcome that connectivity gap, China is looking to the sky to create its own satellite constellation with potentially over 12,000 satellites. China’s biggest gap seems to be with recreating the success of SpaceX’s reusable rockets — however, initial tests are far underway and a host of reusable rockets are slated for test launches in 2024.

SpaceX’s Starlink service offerings are about to rapidly expand

While Starlink continues to lead among satellite providers in most areas of the world, their expansion is only starting. Looking at the Starlink availability map, Starlink has an incredibly busy rest of 2023 and 2024 in Africa, Asia, and South America — and they’re marking their intent to expand into most of the world. That comes as Starlink marked launching over 5,000 satellites into space at the end of August. With some wiley entrepreneurs already renting out their Starlink “Dishy McFlatfaces” to vacationers and campers for $25-30 dollars a day, satellite connectivity is truly becoming a full-time gig.

Viasat’s bad luck might affect entire industry

Viasat launched the first of its three long-awaited Viasat-3 arrays — but then their first satellite suffered an antenna anomaly, which prevented a large reflector to deploy that affects whether or not the satellite can operate as intended. While Viasat is rushing to solve the issue, this could ultimately trigger a $420 million insure claim for the loss of the $700 million satellite. With such a high-value loss, this could send ripples through the satellite industry, causing insurance premiums to skyrocket for companies looking to mitigate potential losses through insurance. All of this comes on the heels of acquiring Inmarsat in May for $7.3 billion to expand its satellite arrays and spectrum holdings. We’ll be watching to see whether or not Viasat can find a solution.

Eutelsat and OneWeb merger imminent, big moves abound

The Eutelsat and OneWeb merger should make competitors take notice — combining satellite networks, expanding enterprise offerings, and competing in emerging markets has big revenue potential — with OneWeb having an already established LEO network of 630 satellites and Eutelsat offering 36 GEO satellites. Of note, OneWeb recently inked a deal with Telstra in Australia to provide satellite backhaul for locations “where satellite backhaul is a preferred or only viable option.” OneWeb is also partnering with the European Space Agency to develop a next-gen 5G beam-hopping satellite, which could quickly increase connectivity for people traveling or for disaster areas that need emergency connectivity. Shareholders are set to vote on approving the merger on Sept. 28.

European Union greenlights multi-orbit constellation

With grand ambitions to launch a multi-orbit, €6 billion constellation in 2024, the European Union is partnering with a consortium of industry players including Airbus, SES, Eutelsat, Hispasat, and Thales to develop the EU’s IRIS² project. The EU still expects to have the first of its satellites go live by the end of 2024 and have a fully operational constellation by 2027.

HughesNet aiming to launch Jupiter 3 array in Q2 2023

HughesNet successfully launched its Jupiter 3 array on July 29, which aims to provide U.S. and Latin America consumers with higher broadband download speeds. While the actual satellite will take some time to reach its geosynchronous orbit and deploy, this satellite adds 500 Gbps of Ka-band capacity for HughesNet, which could see consumers reaching download speeds between 50 Mbps and 100 Mbps. We’ll be eagerly awaiting Speedtest® results from HughesNet’s Jupiter 3 array.

Ookla will continue monitoring new satellite internet developments

2023 continues to be an important year for satellite internet providers. Satellite connectivity is something we’ll be watching closely and we’ll continue our series next quarter with Q3 2023 data from select continents including North America. In the meantime, be sure to download the Speedtest app for Windows and Mac computers or for iOS or Android for devices and see how your satellite internet stacks up to our results.

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Sylwia Kechiche | November 23, 2023

Empowering Europe's Digital Ascent: Insights from Ookla's Gigabit Revolution Webinar

Ookla® has recently hosted a webinar on “Accelerating Europe’s Gigabit Revolution: The importance of high-speed internet in the digital era.” We gathered representatives from three European fiber providers, vertically integrated UK Internet Service Provider (ISP) Hyperoptic, Polish open-access fiber network provider, Fiberhost, and Spanish wholesale provider Onvia, to discuss their strategies and challenges related to fiber roll out and adoption. Industry experts from the European Competitive Telecommunications Association (ecta) and two research houses, Assembly Research and Omdia, also joined us.

European Commission’s Digital Decade 2030 Strategy

The European Commission’s Digital Decade 2030 strategy, also known as the Digital Compass, is an ambitious roadmap to speed up the digital transformation of Member States by 2030. One of its primary objectives is to enhance digital connectivity, with specific targets such as 100 Mbps services by 2025 and gigabit coverage for all EU households by 2030. We recently published an article to provide a reality check on the progress towards a Gigabit society. Our data suggests a wide gap between advertised and actual speeds for gigabit services, with speeds approaching 100 Mbps commonly seen by users. Despite this gap, our webinar participants were optimistic about achieving the Gigabit Society goal, with 71% supporting that view.

Chart of Percentage of Households Subscribing to Fixed Broadband of at Least 1 Gbps

The EU goal predominantly focuses on the availability aspect. However, it is important to note that having fiber networks available does not automatically equate to actual penetration or adoption rates, although it is a necessary prerequisite. Having physical accessibility to network services is, of course, a vital first step before actual usage, which is influenced by multiple factors such as affordability, awareness, and the perceived need for the service.

The European fiber network landscape

Stephen Wilson, Senior Principal Analyst from Omdia, provided an analyst’s perspective on how the fiber networks’ competitive landscape is evolving for alternative operators and incumbents. He stated that there has been a substantial increase in Fiber-To-The-Premises (FTTP) coverage, and the investment case for fiber has been spurred by the pandemic. Leading countries, including those in Iberia and Eastern Europe, are pushing coverage to 90% of premises or more, driven by a positive business case. While FTTH (Fiber to the Home) subscriber penetration is generally experiencing steady growth, country-level variations exist, with factors like digital literacy, existing broadband penetration, and competition playing crucial roles in the observed trends. Countries such as Spain and Romania have achieved significant FTTH penetration rates, while others like France have outperformed predictions, emphasizing the diverse dynamics influencing fiber adoption across Europe.

Importance of supportive regulatory framework

James Robinson, Senior Analyst from Assembly Research, highlighted three measures the European Commission is taking as it seeks to deliver against the Digital Decade’s connectivity targets: the draft Gigabit Recommendation, the proposed Gigabit Infrastructure Act, and a plan for a Digital Networks Act. Although broad industry support exists for the Gigabit Infrastructure Act (GIA), the draft Gigabit Recommendation has proven to be the most controversial. Both measures are still nevertheless expected to be finalized by the end of the year. The Digital Networks Act (DNA) will take longer to materialize, with a white paper not due until H1 2024. Despite its catchy title, the ‘DNA’ is unlikely to represent the urgent concrete action many operators had hoped to see from the Commission following the launch of the exploratory consultation back in February of this year.

Luc Hindryckx, Director General at ecta, expressed doubt about an investment gap that could endanger the 2030 targets. He suggested that some proposed legislation had been developed to support only a few operators rather than to promote competition. Hindryckx stressed the importance of bringing the Gigabit Infrastructure Act to “a good end” and ensuring the reduction of the timing for obtaining permits to deploy networks. He also pointed out that the GIA is complementary to the European Electronic Communication Code (ECCC), and its key elements include asymmetrical regulation and the Significant Market Power (SMP) regime. Overall, ecta emphasizes the importance of regulatory measures that foster competition, encourage investment, and create a level playing field, ultimately contributing to the successful deployment of gigabit connectivity and the Digital Decade 2030 objectives.

Succeeding in Rural Areas

Marta Wojciechowska, Chief Executive Officer at Fiberhost, has reported that the company has already met its goal of extending its fiber-optic network to over 1.3 million households by the end of the year. The company primarily focuses on underserved areas, where deployment costs tend to be higher and less predictable. While there are uncertainties regarding demand and fiber service uptake, there are unique benefits, including the low risk of overbuilding. However, the investment process varies significantly between urban and rural areas. In cities, one kilometer of infrastructure can connect one hundred to two hundred households, depending on the city’s size. In rural areas, connectivity extends to just seventeen households per kilometer.

Furthermore, up to 19 formal approvals may be required for infrastructure deployment, which extends the time to connect premises in rural areas to an impractical 24 months. The cost of connecting one household in these secluded “white spots” is over five hundred percent higher than in cities. Overcoming these challenges requires expertise, experience, and a collaborative approach, emphasizing the importance of partnerships with multiple stakeholders. These include local governments and subcontractors to achieve common goals in fiber network expansion.

Strategies for Expansion

Icíar Martínez, Markets and Product Director at Onivia, acknowledged they face similar challenges to Fiberhost but noted that their strategies for expanding the FTTH footprint might differ. Spain boasts close to 90% fiber optic coverage, thanks to private initiatives and government support. Their selective deployment focuses on rural and ultra-rural areas, addressing high customer interest. However, the cherry-picking strategy becomes expensive, impacting profitability, especially in densely competitive areas. Onivia aims to maximize capital returns by identifying key players, adopting XGPON technology for speeds up to 10 Gbps, and strategically balancing deployments in large cities and rural regions to optimize network utilization based on market demands.

On the other hand, Howard Jones, Head of Communications at Hyperoptic, noted that the Hyperoptic approach is distinct, focusing on urban areas with densely populated regions. The key lies in a granular business case approach, evaluating each deployment building by building and street by street. Hyperoptic’s philosophy centers on understanding that the network’s value lies in retaining customers, emphasizing a customer-centric business model. With a customer experience-oriented strategy, the ISP addresses challenges in the UK broadband market, historically marked by lower speeds and inadequate competition. By delivering a high-quality network, reliable service, and fair pricing policies, Jones highlighted that the company aims to set new standards in customer experience, achieving a 40% penetration rate within approximately a year of network deployment.

Addressing take-up challenges

Marta shared that Fiberhost’s network would not be deployed in white spot areas without EU funds. Fiberhost is the largest beneficiary of EU-funded grants, but this is just the beginning of the investment process. They need to “earn money, and for that, we need to have a good take-up rate.” She added that they must work hard to encourage people to join the fiber network. Their analysis showed that there is a slowdown in activations after ~40 %. While early adopters (47%) are willing to pay a premium for fiber internet, a substantial portion of potential users remain hesitant, contributing to the overall challenge of achieving a high take-up rate. The remaining 53% of households exhibit characteristics of an older demographic (above fifty-five) with limited internet usage, often for undemanding tasks. Their price sensitivity and lower discretionary income present a formidable barrier to higher adoption rates. As a result, Fiberhost adopts a multifaceted strategy, encompassing high-level engagement with Internet Service Providers (ISPs), targeted sales promotions, and educational initiatives. This strategic flexibility recognizes the absence of a one-size-fits-all solution and emphasizes the need for nuanced approaches tailored to the diverse challenges within each territory.

Iciar echoed this sentiment but also highlighted a need to implement a connectivity plan, not just deploy fiber, but also to digitalize rural areas. Access to a broadband network in rural households is essential, and so is educating people on the benefits of accessing new technologies. Onivia is exploring synergies with other technologies like 5G or satellite to extend broadband connectivity into areas that are difficult to reach. Iciar mentioned that working with local authorities is key to reusing existing infrastructure and avoiding building and disturbing neighborhoods with work.

Demand Aggregation and Competition

Stephen pointed out that the most successful operators are already in the 60-70% take-up rates of premises passed in countries like Norway, which points to demand aggregation being an important factor in getting pre-commitments before you roll out. Howard concluded, “Competition is the key to ensuring that these targets are met because I don’t believe that incumbents alone will do it. They need to be driven, and driven by competition.” He added the introduction of ‘One Touch Switch’ adds another layer of competition into the UK market and presents an opportunity to break the stranglehold of the big retail providers, who still often tend to sell FTTC (Fiber to the Cabinet), by moving a significant number of customers to alternate providers who are more likely to offer FTTP. This initiative is crucial, but what’s more important is the need to retain competition for everyone.

The journey towards Europe’s gigabit revolution is indeed multifaceted and involves various factors such as regulatory landscapes, diverse deployment strategies, financial dependencies, and the imperative of competition. Achieving the Digital Decade 2030 targets demands not just the availability of physical networks but also a concerted effort to address adoption challenges and ensure that the benefits of enhanced connectivity reach all corners of society. A shared commitment to realizing Europe’s digital potential is crucial, and a regulatory framework that fosters competition emerges as a common thread, underlining its pivotal role in driving investment, innovation, and equality. Moving forward, collaboration, adaptability, and a unified approach are essential to achieving Europe’s digital aspirations. From our side, we will continue to report what we see from Ookla® data in terms of users actually experiencing speeds.

See the full webinar recording here.

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Sylwia Kechiche

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Sylwia Kechiche | October 23, 2023

A Reality Check on the Progress toward a Gigabit Society

The European Commission has set forth an ambitious goal of achieving a Digital Decade 2030 strategy, also known as the Digital Compass. The aim is to expedite the digital transformation of Member States by 2030. One of the primary objectives of this strategy is to improve digital connectivity, which will be measured through specific targets such as 100 Mbps services by 2025 and gigabit coverage to all EU households by 2030. In this article, we will discuss the progress made so far, the disparities in user experience, and the challenges that need to be addressed to achieve Europe’s connectivity goals.

Key messages

Digital Decade Ambition: The ambitious goals of the EU’s Digital Decade strategy are indeed lofty. Broadband services might promise speeds in excess of 1 Gbps, but the reality is that users rarely experience that level of speed. However, while the gap between advertised speeds and actual speeds for gigabit services is wide, speeds approaching 100 Mbps are far more common.
Median Download Speeds and Infrastructure Development: Several European countries are making substantial progress in offering high-speed broadband. Denmark, Spain, France, and Romania have notably fast median download speeds, primarily due to their fiber-to-the-home (FTTH) infrastructure investments. The type of broadband technology used in those countries (and others) significantly influences the gap between download and upload speeds, with fiber-based networks showing more balanced speeds.
AltNets Drive Fiber Adoption: Alternative network providers (AltNets) play a vital role in accelerating fiber adoption and addressing challenges mainstream ISPs face. Their role varies across countries and regions.
Take-up rates remain a challenge: With the completion of fiber rollout in several countries, the focus has now shifted towards promoting fiber subscriptions. However, there are challenges that persist, such as consumer reluctance and the need for incentives. A survey conducted in rural France revealed that 42% of the respondents found their current internet sufficient, while 37% said that they would be encouraged to upgrade if offered incentives.

You can also register for our November 8 webinar, where a panel of industry experts will discuss how Europe can accelerate the expansion of gigabit-capable infrastructure. Register now.

On the road to 100 Mbps

The European Commission aims to ensure that all European households, businesses, and public institutions should have access to “high internet speeds” of at least 100 Mbps by year-end 2025. The EU is showing progress in terms of achieving that target. According to Broadband Coverage in Europe 2022, 86.6% of EU households were within 100 Mbps + coverage, meaning they had access to broadband services capable of providing at least 100 Mbps download speeds.

While having networks available does not automatically equate to real penetration or adoption rates, it is an important prerequisite. Physical accessibility to network services is a vital first step before actual usage, which is influenced by factors such as affordability, awareness, and the perceived need for the service.

According to the Digital Economy and Society Index DESI 2023 dashboard for the Digital Decade, 55.08% of EU households had already subscribed to fixed broadband services with internet speeds of at least 100 Mbps. While this rate of subscribers is significant and an indicator of the EC’s ongoing progress, the region is still far from achieving its goal of universal, 100 Mbps coverage by 2025. Some countries like Spain, Sweden, and Romania, where over 80% of households subscribe to broadband exceeding 100 Mbps, have already made significant progress in terms of fiber coverage.

However, in those countries, there is a significant gap between what households subscribe to and what we see from Ookla® data in terms of users actually experiencing speeds above 100 Mbps. Netherlands, France, and Germany are the outliers where we see more users having “high internet speeds” compared to the speeds advertised in their broadband subscription package. This is particularly interesting because Germany still heavily relies on VDSL for high-speed access technologies. Still, there is a significant amount of work to be done before countries can deliver on their strategies to achieve the 100 Mbps target.

The EC’s goal of gigabit connectivity is certainly one of the driving forces behind the rollout of fiber networks in the region. So far, progress is mixed across the region in terms of fiber network rollouts and adoption. As we have discussed, regulatory incentives propel the move to fiber. For example, Romania has one of the highest Fiber to the Home/ Building (FTTP/B) penetration rates across the region — nearly 97.7% of households — which is partially driven by government-backed fixed infrastructure projects such as RoNet, and the special attention given to rural and disadvantaged areas. Portugal, which already scored high on fiber coverage, plans to launch an international public tender by the end of 2023 for a project to cover all underserved areas with fiber-optic networks to boost fiber penetration further.

The reality of gigabit speeds

The European Commission’s Digital Decade 2030 strategy seeks to extend gigabit (1 Gbps) connectivity to every European Union household by 2030. To track the progress of these objectives, the DESI plays a crucial role in tracking EC’s progress. Only 56% of households in the EU have access to the necessary fiber networks for gigabit connectivity, and the take-up rate (proportion of households that subscribe to fiber) is even lower. According to the DESI 2023 dashboard for the Digital Decade, 13.76% of households in the European Union have subscribed to fixed broadband with at least 1 Gbps as of 2022. Nevertheless, there is a significant disparity in these percentages across different EU nations. For instance, only five countries surpassed the EU value – France leading with 39.94%, Hungary second at 29.81%, followed by Romania at 23.35%, Denmark at 18.66%, and Spain at 14.57%.

Looking at this data one might believe that many European households have access to Gigabit internet speeds. However, the reality is different as not all of them genuinely experience such high speeds. In fact, the proportion of Speedtest® users registering median download speeds of at least 1 Gbps in many countries is quite low. For example, France only had 1.42%, Hungary at 0.54%, Romania at 0.1%, Denmark at 0.03%, and Spain at 0.27%.

The significant gap between expectations and reality underscores the importance of not only rolling out gigabit-capable networks but also stimulating demand for those services. Service providers also need to pay attention to home networking equipment. Our research has shown that in markets where legacy broadband technology (such as DSL or coax cable) is being replaced by advanced cable and fiber connections, Wi-Fi performance can lag behind ethernet. Wi-Fi speeds typically range from 30-40% of ethernet, indicating a need to accelerate the adoption of more advanced Wi-Fi technologies and optimize the home network environment.

Median download and upload disparities

Median speeds are a standard metric for measuring performance, but there’s more to the story for the end-user experience. Access technology, be it DSL, cable, or fiber, as well as customer premises equipment and end-user devices, significantly influence the user experience. In our recent article, we highlighted how the persistent use of legacy and underperforming Wi-Fi standards in home networks can hamper efforts to provide the best network experience to customers despite progress in terms of fiber rollout and adoption.

According to Speedtest Intelligence® in Q3 2023, across Europe, Denmark had the fastest median download speed for fixed broadband (196.43 Mbps), followed by Spain (176.08 Mbps), France (170.51 Mbps), and Romania (166.39 Mbps). Notably, several of those countries have a substantial gap between median download and upload speeds. The type of broadband technology implemented can heavily influence the divergence between download and upload performance. Nations still reliant on DSL and cable often exhibit lower median upload speeds and a wider gap between upload and download speeds. On one hand, the UK and Germany lag behind other countries in broadband infrastructure upgrades due to their reliance on copper-based technologies and cable networks and are at the tail end of the ranking.

On the other hand, Sweden, with a 63% Fiber-to-the-Home (FTTH) penetration rate in 2022, has the narrowest gap between download and upload speeds. Forward-thinking broadband infrastructure and significant municipal involvement have positioned Sweden to reach the EC’s goals in the coming years. France, Spain, Denmark, Romania, and Portugal are also making significant progress toward achieving full-fiber coverage, with France expecting a full-fiber rollout by 2025. As fiber broadband adoption increases, the gap between download and upload speeds will narrow, mainly because fiber subscriptions are typically offered with symmetrical speeds, where users would experience the same level of speed for both download and upload usage.

However, even when we look at “the best-connected” Speedtest users (those seeing speeds in the top 10th percentile of our results), there’s a wide range of performance. Download speeds ranged between 417.23 Mbps and 844.04 Mbps, while the range for upload speeds was even wider, with median upload speeds ranging from 57.11 Mbps to 599.39 Mbps.

When looking at speeds at the 10th percentile, only four countries topped 700 Mbps. France led with a top speed of 844.08 Mbps, followed by Hungary at 765.85 Mbps, Denmark at 734.91 Mbps, and Romania at 704.04 Mbps. Notably, three of these countries (Romania, France, and Denmark) also lead in the top 10% of upload speeds, with all three exceeding 500 Mbps.

While for most countries included in this analysis, top speeds are at least a few hundred Mbps apart, there are a few exceptions. Spain shined bright, with the top 10% of its download and upload speeds closely matched at 611.17 Mbps and 609.17 Mbps, respectively.

Beyond median speeds

To delve deeper into the performance and reliability of internet services across different countries, it can be helpful to look at the expected speed range, i.e., the range of speeds that the majority of users experience. This middle 50% of speeds are captured by the interquartile range, with the lower value of the range, or lower quartile, indicating the bottom 25% of speeds and the upper value of the range, or upper quartile, indicating the top 25% of speeds. Examining Speedtest Intelligence data from Q3 2023, the lower quartile download speed across European countries ranged from 28.15 Mbps to 81.48 Mbps (in other words,, 25% of downloads were below that speed), while upper quartile speeds clocked in between 166.16 Mbps and 441.38 Mbps (i.e., 25% of downloads were above this speed).

Role of AltNets

According to the FTTH Council Europe, alternative operators (AltNets) are playing a significant role in the adoption of fiber in the EU39 region. The EU39 region comprises the EU27, the UK, Iceland, Israel, North Macedonia, Norway, Serbia, Switzerland, Turkey, and 4 CIS other countries. In 2021, around 56% of FTTH/B initiatives were led by AltNets, which marks a shift from 2011 when alternative ISPs had a 71% share, and incumbents accounted for only 21% of initiatives.

We looked at data from Omdia to determine whether there is a correlation between the number of active ISPs and the speed of the transition to fiber networks measured by FTTH share of all connections. The relationship is not straightforward and varies significantly depending on each country’s competitive landscape and government initiatives.

Across a number of countries fiber accounts for the majority of subscriptions – Spain comes on top with 81.8%, followed by Romania (81.7%), Sweden (77.5%), and Portugal (62.4%). Spain is a good example of a market that has been migrating to fiber away from copper ahead of the incumbent Telefonica turning off its legacy fixed network in 2024. Furthermore, Spain’s National Commission for Markets and Competition (CNMC) has simplified its ‘MARCo offer’, making it easier for alternative operators to access Telefonica’s infrastructure to launch their own fiber optic services.

It is worth noting that countries like the UK and Poland, which have many ISPs, are also leading the way in AltNet-driven fiber initiatives. In our previous article looking at the impact of AltNets in the UK, we concluded that AltNets played an important role. In fact, AltNets provided the top speeds in London, Glasgow, Liverpool, and Manchester, as well as across a number of counties. Public funding has helped facilitate the emergence of fiber ISPs in rural areas where fiber deployment is not commercially viable. Other AltNets like Hyperoptic are already well established, deploying and operating an FTTP network in high-density areas, which connects existing and new multi-dwelling buildings.

Take-up rates come with challenges

As fiber rollout nears completion in some countries, the focus shifts to selling fiber subscriptions to households that are within fiber network coverage. Sweden leads with an 80.1% consumer take-up rate (proportion of households that subscribed to and are actively using fiber-optic broadband services), but Spain, Norway, and France also boast high rates above 70%.

Sweden was the country that pioneered the open access model for fiber networks to drive competition and contributed to the country’s high fiber broadband penetration rates. Fiberhost, a Polish open-access network provider, is a significant beneficiary of EU funds, with 99% of funding for building the country’s fiber network in white spot areas (areas with limited or no access to high-speed internet).

There also has been notable progress in the wholesale networks market in Europe, some of which look to connect remote and rural areas. The Italian wholesale operator, Open Fiber, is partially funded by the country’s National Recovery and Resilience Plan (PNRR), with the goal of connecting the grey areas (where no other operator has plans to develop an NGA network) to gigabit speeds.

However, challenges persist in convincing consumers to switch to full fiber, even in countries with high take-up rates. For instance, a joint venture by Orange conducted a survey in rural areas of France to understand why households with FTTH access hadn’t upgraded to fiber services. The study revealed that 42% found their current internet sufficient, while 37% said incentives would encourage them to upgrade. Incentives and other initiatives are being implemented to migrate customers onto fiber networks in many countries in the region and across the world.

Future Initiatives and Investments

Fiber offers superior internet speeds, lower latency, enhanced security, and environmental sustainability – a noteworthy upgrade from copper networks and also a path forward for some cable operators (instead of DOCSIS 4.0). AltNets are making strides in driving fiber deployment across Europe, pushing toward the EC’s ambitious goals of achieving a gigabit society.

Despite progress, obstacles remain in convincing consumers to fully transition to fiber services. Comprehending consumer behavior, promoting fiber benefits, and inspiring initiatives will all play significant roles in this endeavor. Likewise, continued investments must be made to keep Europe on track to attain its connectivity targets

For more insightful updates on Europe’s fiber connectivity status, look forward to the Network X event in October 2023. It’ll offer a live pulse on the latest developments in fiber connectivity. We will continue to follow European countries’ progress toward Gigabit society and monitor its impact on fixed broadband speeds. If you’d like to learn more about internet speeds and speed performance in other markets around the world, visit the Speedtest Global Index™.

You can also register for our upcoming webinar, “Accelerating Europe’s Gigabit Revolution” on Wednesday, November 8 at 9 a.m. CET (GMT+1). A panel of industry experts will come together to discuss how Gigabit Society fits into Europe’s digital transformation strategy and propose strategies to ensure digital access for all. A recording will be provided for registrants who can’t join the live presentation. Register now.

About the Author

Sylwia Kechiche

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Isla McKetta | June 28, 2017

Seeking Out the Fastest Free Wi-Fi at European Airports

If Europe is on your travel itinerary this summer, you probably want to know which airports offer free Wi-Fi and whether the service is fast enough for you to handle all of life’s last minute details before jetting across the continent. We took a look at Speedtest data from March through May 2017 from twelve of Europe’s busiest airports to help you find out.

Fastest airport Wi-Fi

It’s a good thing many airports in Europe offer paid Wi-Fi options if you want better speeds, because speeds on the free Wi-Fi everywhere besides Moscow and Munich are slow.

Moscow’s Sheremetyevo International Airport has the fastest free Wi-Fi in Europe, about equal to the mobile Wi-Fi country average in Russia of 27.96 Mbps, although you’ll need a Russian phone number to access the airport Wi-Fi.

Germany’s second busiest airport, Munich, comes in a close second. Both airports have even faster upload speeds than download, so you can spend your layover safely stowing those vacation pics in the cloud. Munich’s Wi-Fi is 36% slower than Germany’s average download speed over mobile Wi-Fi of 37.94 Mbps.

The rest of the airports offer speeds that are much slower than the average mobile Wi-Fi speeds in their respective countries: Spain (42.72 Mbps), the UK (41.98 Mbps), Italy (21.02 Mbps), and the Netherlands (57.07 Mbps).

For comparison, Hong Kong’s International Airport offers free Wi-Fi with an average speed of 8.93 Mbps while the three largest airports in mainland China offer service ranging from 2.40 to 3.72 Mbps. Those are the slowest airports in Asia, read about the fastest.

Oddly, we saw no Speedtest results in Istanbul’s Atatürk Airport or at either of Paris’ two airports on the published free airport Wi-FI SSIDs during the time we surveyed. At both Orly and Charles de Gaulle, though, we did see networks called “*WIFI-AIRPORT”. If those are indeed the free airport Wi-Fi networks, Charles de Gaulle would rank 7th in Europe at 2.33 Mbps and Orly would rank 8th at 2.32 Mbps.

You can help us get accurate speed data for those airports by taking a Speedtest using the airport’s free Wi-Fi.

Fastest airport cell

In cases where you can’t connect to Wi-Fi, you’ll be delighted to find that cellular service in these airports is much, much faster than the Wi-Fi.

Munich Airport has the fastest average download speed on cellular with Rome’s Fiumicino Airport and Istanbul’s Atatürk Airport ranking a very close second and third, respectively. And Istanbul has the fastest average upload speed on cell networks.

In many cases, cellular service at these airports is faster than average speeds in the country as a whole. The airports in Munich, Istanbul, and Moscow are all more than twice as fast as that in their respective countries of Germany (23.05 Mbps), Turkey (29.45 Mbps) and Russia (14.92 Mbps). Cell downloads at Rome’s Fiumincino Airport are 56% faster than Italy’s average of 32.52 Mbps over the same period.

The Spanish and British airports we surveyed offer download speeds that are loosely comparable to the averages in their respective countries: Spain’s average is 28.32 Mbps and the UK’s is 25.92 Mbps. Download speed at Paris’s two airports is harder to summarize with the speed at Charles de Gaulle 27% slower than the country average of 29.08 Mbps while Orly’s downloads coming in 54% slower than the country. And Amsterdam’s Schiphol download speed is only half as fast as that in the Netherlands overall (47.38 Mbps).

If you want to know more, read our full country reports on Germany, Turkey and the United Kingdom.

Wi-Fi or cell?

Given those painful Wi-Fi speeds, this is kind of a no-brainer, but we thought you might want to see just how slow the Wi-Fi is at various airports compared to the cellular service.

We omitted data about the Istanbul and Paris airports from these graphs because we can’t verify the Wi-Fi SSIDs, but you get the point: when in doubt in Europe, use cellular service rather than free airport Wi-Fi.

Regional trends

You might be surprised how similar and how different Wi-Fi and cellular service can be at two different airports in the same country or even the same city.

Heathrow vs. Gatwick

The free Wi-Fi at Heathrow and Gatwick is similarly bad but you’ll get faster downloads at Heathrow and slightly faster uploads at Gatwick.

Charles de Gaulle vs. Orly

Wi-Fi downloads at Charles de Gaulle and Orly on the *WIFI-AIRPORT are almost exactly as awfully slow as each other. But on cellular, Charles de Gaulle has significantly faster download and upload speeds.

Barcelona Airport vs. Madrid-Barajas

Barcelona Airport’s slow 5.72 Mbps download speed over Wi-Fi is more than twice as fast as the 2.11 Mbps at Madrid–Barajas Airport. When it comes to cellular, however, Madrid’s downloads are 28% faster and their uploads are 15% faster than those in Barcelona.

Frankfurt Airport vs. Munich Airport

Munich Airport’s Wi-Fi download speed is more than three times faster than Frankfurt’s and Munich’s upload speed is nearly two and a half times faster. Munich also shows an average download speed over cellular that is 67% faster than Frankfurt’s while Munich’s uploads are 59% faster.

If your experience of internet performance at European airports is different than what’s reported here, take a Speedtest on Android or iOS so we can see what you’re experiencing. We’ll be watching for big changes and reporting on them here.

Up next in our fastest airports in the world series, we’ll be looking at internet speeds at the busiest airports in Africa.

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Isla McKetta

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Isla McKetta | April 17, 2018

EU Roaming is Free! But is it Fast?

When the European Commission put an end to roaming charges within the European Union (EU) last summer, they gave residents of member countries the freedom to take their mobile phones with them on vacation without fearing the bill when they got home. But how well are those phones performing when faced with foreign cell towers?

To find out, we took a look at Speedtest data from the first quarter of 2018 to see which countries’ residents are having the best (and worst) internet speed experiences abroad.

How much download speeds drop when you cross a border

The mean download speed in the EU when customers are at home is 30.57 Mbps, but that slows 16.6% to 25.50 Mbps when Europeans roam across a border.

Because your experience of speeds abroad is going to be based on what you’re used to, we compared countries based on the amount download speeds decreased rather than the actual speed abroad. Italians enjoyed a 15.4% increase in download speed when traveling. Estonians, Latvians and the Portuguese also saw faster downloads abroad.

**Mobile Download Speeds**
EU Countries | Q1 2018
Country	Local (Mbps)	Roaming (Mbps)	% Change
Austria	31.62	28.66	-9.4%
Belgium	44.56	26.00	-41.7%
Bulgaria	35.71	22.31	-37.5%
Croatia	34.75	31.36	-9.8%
Cyprus	25.34	23.40	-7.7%
Czech Republic	38.30	25.78	-32.7%
Denmark	42.55	22.40	-47.4%
Estonia	31.98	34.24	7.1%
Finland	32.68	29.99	-8.2%
France	32.35	24.47	-24.4%
Germany	26.03	26.00	-0.1%
Greece	34.48	28.40	-17.6%
Hungary	46.10	26.01	-43.6%
Ireland	19.98	19.00	-4.9%
Italy	30.32	34.98	15.4%
Latvia	27.37	28.97	5.8%
Lithuania	36.80	28.28	-23.2%
Luxembourg	42.43	22.46	-47.1%
Malta	42.14	25.05	-40.6%
Netherlands	53.07	25.46	-52.0%
Poland	22.05	20.29	-8.0%
Portugal	26.45	27.44	3.7%
Romania	28.74	21.95	-23.6%
Slovakia	28.79	23.73	-17.6%
Slovenia	28.42	27.15	-4.5%
Spain	31.94	24.32	-23.9%
Sweden	38.23	26.13	-31.7%
United Kingdom	26.16	21.08	-19.4%

On the other end of the spectrum, Dutch travelers experienced a 52% decrease in download speed when using mobile phones elsewhere in the EU. Residents of Denmark, Luxembourg, Hungary, Belgium and Malta all saw decreases of more than 40% when roaming.

In some cases, the decrease in download speed is due to the country’s relative speed. For example, the Netherlands has recently had the third fastest mobile speeds in the world according to the Speedtest Global Index so its residents are likely to see much slower speeds when traveling anywhere but Norway and Iceland. Other differences are probably better explained by how carriers prioritize out of country traffic, a decision that’s made between each individual carrier in each individual country.

Slow or not, at least roaming no longer comes with extra fees for EU residents. Unless you’re British, of course. With Brexit looming, not only could citizens of the UK have to return to paying roaming fees, the download speed they’ll be paying for abroad will be 19.4% slower than it is at home.

Again, a lot of factors go into what speeds you experience while roaming the continent. We hope this data will help you make an informed choice about your carrier depending on what your roaming data needs are. Share your experience by taking a Speedtest on Android or iOS.

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Isla McKetta

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Isla McKetta | May 2, 2018

The American Globetrotter's Guide to Roaming Speeds

Mobile roaming has come a long way from the days when I spent most of my tour of China touring hotel lobbies desperately hoping to connect my U.S. flip phone to the Wi-Fi. Not only can you actually get a signal in most countries these days, some carriers offer special packages for the jet set so you don’t have to pay extra for roaming calls and data.

But how are the speeds?

Using Q1 2018 Speedtest® data, we’re here to report on mobile roaming speeds for U.S. consumers in 15 popular destinations, including which carriers are fastest where. For overall speeds we look at data from all devices and when we analyze carriers we look only at data for modern (LTE-capable) devices.

Where roaming speeds will (and will not) let you down

Get thee to Canada! Our analysis of roaming Speedtest results found that U.S. customers in Canada saw a mean download speed of 42.03 Mbps during Q1 2018. That’s not quite as fast as the 45.28 Mbps Canadians receive on their home mobile networks, but it beats the 27.08 Mbps average in the U.S.

**Roaming Speeds for U.S. Customers Abroad**
Q1 2018
Country	Download (Mbps)	Upload (Mbps)
Canada	42.03	13.50
South Korea	21.81	8.60
Mexico	18.02	10.18
Spain	13.23	7.09
Italy	12.70	6.38
France	12.48	5.45
Australia	11.84	6.96
Japan	10.91	4.79
United Kingdom	10.40	5.68
Germany	9.02	4.03
Costa Rica	7.72	4.11
China	7.05	3.91
Dominican Republic	5.75	3.58
India	2.96	1.96
The Bahamas	1.70	2.99

Second place South Korea showed roaming speeds for U.S. travelers about half as fast as those in Canada. Mexico was third fastest. The middle tier of the roaming speed ranking is taken up mostly by western European countries (with Japan and Australia to break up the pack).

At the bottom of the spectrum, Bahamian roaming speeds are painfully slow. They aren’t much better in India or the Dominican Republic.

A lot of factors go into the roaming speeds you’ll experience abroad, including how carriers prioritize out of country traffic, something that’s decided between each individual carrier in each individual country.

How does your carrier stack up?

Your roaming experience on your next trip is going to depend a lot on which carrier you have, so we broke our roaming speed analysis of Speedtest results on modern devices down to the carrier level.

**US Carrier Speeds While Roaming Abroad**
Q1 2018 | Mean Download (Mbps)
Country	AT&T	Sprint	T-Mobile	Verizon Wireless
Australia	21.24	N/A	2.14	22.14
Canada	26.53	27.65	53.56	43.22
China	17.23	4.77	1.15	13.15
Costa Rica	13.67	N/A	0.70	14.86
Dominican Republic	11.00	N/A	0.57	7.68
France	22.72	N/A	1.96	26.30
Germany	20.55	N/A	1.86	20.58
India	4.92	1.70	0.79	7.13
Italy	24.05	N/A	1.99	25.19
Japan	18.22	24.79	1.40	11.46
Mexico	19.95	9.66	17.22	22.35
South Korea	27.97	17.49	21.67	N/A
Spain	29.27	N/A	1.18	24.82
The Bahamas	1.79	N/A	0.25	3.53
United Kingdom	19.87	9.07	1.74	16.61

From the above, it looks like there’s no one right answer for the fastest roaming carrier. And there are other things to consider when roaming, too, like does your carrier offer a special plan that includes free roaming or are you paying through the nose.

It’s important to remember that roaming comes at a cost to carriers, which means that if your carrier includes free or low-cost roaming on almost all types of plans, the trade-off might be that you get slower speeds than you would with another carrier.

So if speed is your primary criterion, there are two standouts on this list. Verizon wins eight of the 15 countries we analyzed and AT&T wins six. T-Mobile and Sprint each win one country. We excluded Sprint from the running in eight countries because of a low number of test results.

Are you roaming (for business or pleasure) this summer? Take a Speedtest on Android or iOS to show us how fast (or slow) your connection is.

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Isla McKetta

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Isla McKetta | December 10, 2018

The World’s Internet in 2018: Faster, Modernizing and Always On

When it comes to the internet, the news is mostly good for 2018. Download and upload speeds are increasing across the globe on both mobile and fixed broadband. 5G is on the horizon and gigabit service is expanding.

We looked at data from Speedtest Intelligence^TM, Ookla’s flagship data platform, from December 2017 through November 2018, to analyze everything from global internet speeds to the world’s fastest countries to when people are online. We also investigated which parts of the world are seeing the most benefit from high speed LTE on mobile and gigabit speeds on fixed broadband.

Mobile speeds increased more than 15% in 2018

Graphic-Tables-Final-v2_mobile-average-speed-3

The world’s average mobile download speed of 22.82 Mbps increased 15.2% over the past year, while mobile upload speed increased 11.6% to reach 9.19 Mbps.

Graphic-Tables-Final-v2_android-vs-ios-1

With a mean download speed of 27.84 Mbps and a mean upload of 10.61 Mbps, worldwide speeds on iOS devices were faster than those on Android (21.35 Mbps download, 8.73 Mbps upload) in 2018. This is likely due to market factors as Android devices are more popular in emerging markets where internet speeds tend to be slower.

However, download speed on Android devices increased 19.0% and upload speed increased 15.1%, more than those on iOS (18.0% increase for download and 11.1% increase for upload), which is good news for those emerging markets.

Fixed broadband speeds increased more than 26% in 2018

Graphic-Tables-Final-v2_fixed-average

On a global level, fixed broadband speeds were nearly twice as fast as those on mobile in 2018. The world’s average download speed on fixed broadband was 46.12 Mbps, 26.4% faster than last year. Upload speed increased 26.5% to 22.44 Mbps.

All said, though, both mobile and fixed broadband speeds increased at a slower rate in 2018 than they did in 2017.

Countries with the fastest internet in 2018

Graphic-Tables-Final-v2_top-5-mobile

The countries with the fastest mean download speeds over mobile in the past 12 months were: Norway (63.19 Mbps), Iceland (58.68 Mbps), Qatar (55.17 Mbps), Singapore (54.71 Mbps) and the Netherlands (53.42 Mbps).

Graphic-Tables-Final-v2_top-5-fixed

Singapore showed the world’s fastest mean download speeds over fixed broadband during the past twelve months at 175.13 Mbps. Next fastest were Iceland (153.03 Mbps), Hong Kong (138.31 Mbps), South Korea (114.67 Mbps) and Romania (109.90 Mbps).

To keep up with month-to-month internet speeds at a global level, visit the Speedtest Global Index.

Most improved countries for 2018 internet speeds

Graphic-Tables-Final-v2_most-improved-mobile

Costa Rica saw the largest increase in mobile download speed over the past year at 194.6%. Myanmar was second with 121.8%, Saudi Arabia third (113.2%), Iraq fourth (92.3%) and the Ukraine fifth (82.1%).

The countries with the largest improvements in upload speeds were Bangladesh (179.2%), the Ukraine (172.5%), Costa Rica (163.4%), Myanmar (146.9%) and Iraq (126.7%).

Graphic-Tables-Final-v2_most-improved-fixed

Paraguay saw the biggest increase in mean download speed over fixed broadband in the world over the past year at 268.6%. Guyana was second with 113.5%, Libya third (108.0%), Malaysia fourth (89.5%) and Laos fifth (76.2%).

Libya showed the most improvement in mean upload speed over fixed broadband during the past twelve months at 176.4%. Guyana was second with 116.1%, Malaysia third (95.2%), Belize fourth (88.9%) and Iraq fifth (76.8%).

4G is increasing mobile speeds

2017-2018-LTE-growth

When we looked specifically at Speedtest results on 4G, we saw that mean download speeds increased in most countries. Costa Rica was most improved for 4G download speed as was the case with overall download speed on mobile increasing 184.3% year over year. Saudi Arabia was second at 110.2% and Myanmar third at 78.0%.

Most encouragingly, we saw the number of Speedtest results over 4G increase in all but 15 countries. This could indicate that 4G availability is expanding. Tanzania saw the greatest increase with 355.0% more tests over 4G in 2018 than in 2017. Malta was second at 267.2% and Algeria third at 143.7%. We can see this expansion on the map above as 4G results fill in areas of the globe that were previously blank.

Gigabit coverage is expanding globally

gigabit-fade-1

Gigabit is in the news as ISPs across the globe expand their high-speed networks. We looked at Speedtest results on fixed broadband in excess of 750 Mbps to see which cities are benefitting most. Comparing locations with 100 or more gigabit-speed results in 2017 with those in 2018, that expansion becomes obvious. In 2017, 60 countries met our gigabit test threshold. In 2018, 16 additional countries joined our gigabit list. We’re also seeing that more cities around the world now have access to gigabit speeds.

Also exciting is that cities which already had gigabit in 2017 saw increases in the number of gigabit-speed results in 2018 as ISPs continue to build out infrastructure across cities. Many cities saw their first real gigabit expansion in 2018. For example, we saw the number of gigabit tests in New Delhi increase from 119 gigabit speed results in 2017 to 20,239 in 2018, that’s a mind-boggling 16,908% increase. Chennai, India saw a 7,481% increase (from 763 to 57,840) and Cormeilles-en-Parisis, France jumped 6,480%. Huge leaps in the number of gigabit-speed results were also seen in Gdańsk, Poland (6,338%); Rome, Italy (4,909%); Lancashire, United Kingdom (3,962%); Ota, Japan (3,240%); São Paulo, Brazil (2,947%); Hangzhou, China (2,669%) and Turda, Romania (2,636%).

When people are online

point-3-sec-final-1

The internet is always on, but we were surprised to see how consistently and steeply usage fell off on both mobile and fixed broadband after 9 pm local time. Normalizing the time of day for Speedtest results from around the globe, we found that usage bottoms out at 4 am and then climbs steeply again until 10 am. From there, the internet gets gradually busier until that night time drop off.

Internet in the world’s largest countries

The world’s five most populous countries are notably absent from the lists of fastest and most improved countries on mobile and fixed broadband. China, India, the U.S., Indonesia and Brazil represent about 46% of the world’s population, which makes their internet speeds worth noting nonetheless.

**Internet Speeds in the World’s Largest Countries**
Speedtest Data | December 2017-November 2018
Country	Mean Mobile Download Speed (Mbps)	% Improvement in Mobile Speed	Mean Fixed Download Speed (Mbps)	% Improvement in Fixed Speed
China	30.96	-5.8%	76.03	42.5%
India	9.11	15.2%	23.00	50.4%
United States	28.50	22.3%	92.77	37.3%
Indonesia	10.39	5.3%	14.89	18.3%
Brazil	18.65	29.3%	22.95	39.4%

Mobile internet speeds in the world’s largest countries

China had the fastest average mobile download speed among the world’s most populous countries in the past twelve months. However, China’s mobile download speed decreased during that time. The United States is fast catching up with China on mobile download speed.

Brazil occupied a middle ground for mobile download speed among the world’s most populous countries and showed the fastest rate of increase. India and Indonesia were at the bottom of this list. While the two nations show similar mobile download speeds to each other, India’s mobile download speed is improving much more quickly than Indonesia’s.

Fixed broadband speeds in the largest countries in the world

The United States showed the fastest fixed broadband download speed among the world’s most populous countries over the past year. China was second, India and Brazil nearly tie for third and Indonesia follows.

India showed the largest improvement in mean download speed over fixed broadband of the world’s five largest countries. China was second, Brazil third, the U.S. fourth and Indonesia fifth.

We’ll be back throughout 2019 to report on the state of the world’s internet as it evolves. Until then, take a Speedtest to find out how your network compares.

About the Author

Isla McKetta

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Isla McKetta | July 24, 2019

Touring Mobile Performance with the Speedtest Global Index

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At Ookla we celebrate speed and the individuals and companies that dedicate their lives to being the fastest at whatever they do. That’s why this month’s big race in France is so exciting. To cheer all the worn out tires that go into making a great event, we compared the mobile performance of cyclists’ home countries using the Speedtest Global Index^TM. We also looked at download speed in the race’s start and stop cities to see which has the best internet speed advantage.

Which countries’ mobile speeds are breaking away from the main group

The Speedtest Global Index ranks countries based on their download speeds over mobile and fixed broadband. To honor the big race, we narrowed that field to just the countries competing this year and looked at their mobile performance over the past 12 months. We had to leave Eritrea off the list as there were not sufficient samples in the country during the time period to qualify for the Speedtest Global Index.

mobile-performance-chart-final

Mobile speeds in Norway have exploded to the point that they’ve led the pack every single month for the past year. Even when Norway slipped to second in the world for mobile, behind South Korea, they still led all the countries currently touring. Canada’s mobile speeds started strong and rallied to surpass Australia and the Netherlands. These four countries were up in front of the pack for the entire year.

Up next in the chasing group, there was a lot more movement. France started a long climb in September 2018 that took them from 29th in the world for mobile download speed to 17th. This also helped France pass New Zealand and Austria. Belgium started strong but then they fell back in the bunch. The Czech Republic regrouped slightly in April to improve their ranking to a career high of 11, but recently they’ve fallen back to just above where they ranked 12 months ago.

All the way back in the broom wagon, Colombia fell behind early and couldn’t find their second wind. Costa Rica’s decline started later but still left them in second to last place.

Mobile performance in Tour cities

Cyclists and fans are visiting many different cities for the different stages of the race. We compared mean download speeds over mobile in some of the start and stop cities during Q2 2019 to see which were in front and which were chasing. Note that according to the Ookla 5G Map^TM, no cities in France or Belgium have commercially-available 5G as of this writing.

**Mobile Performance in Tour Start and Stop Cities**
Speedtest^Ⓡ Data | Q2 2019
City	Mean Download (Mbps)	Mean Upload (Mbps)
Saint-Étienne, France	60.99	13.08
Reims, France	59.05	13.95
Nancy, France	58.48	14.66
Mulhouse, France	57.60	13.57
Toulouse, France	55.31	12.68
Belfort, France	53.46	13.19
Tarbes, France	53.26	12.92
Pau, France	52.27	13.14
Nîmes, France	51.10	12.84
Rambouillet, France	51.09	12.13
Colmar, France	50.52	13.97
Mâcon, France	48.57	14.42
Paris, France	46.76	11.18
Brussels, Belgium	45.81	16.56
Albi, France	44.49	12.22
Chalon-sur-Saône, France	42.99	12.89
Saint-Dié-des-Vosges, France	35.44	11.93
Gap, France	27.77	8.24

Saint-Étienne led a tight pack that included Reims, Nancy and Mulhouse which all showed mobile download speeds above 57 Mbps. Toulouse, Belfort, Tarbes, Pau, Nîmes, Rambouillet and Colmar were chasing with mobile download speeds between 50 and 56 Mbps.

We hope that last-place Gap and second-to-last Saint-Dié-des-Vosges were regrouping rather than taking a rest day as they showed mobile download speeds that were significantly slower than the rest of the cities.

Not all locations had sufficient samples to be included in our list, so if you want to know what mobile speeds are like at the Pont du Gard (or anywhere else), take a Speedtest on Android or iOS.

Chapeau to all the teams! May the rest of the race feel flat and fast.

Embarquez pour le tour des performances mobiles avec le Speedtest Global Index

Chez Ookla, nous vouons une véritable passion à la vitesse. Et alors que la Grande Boucle bat son plein en France, nous comptons bien la célébrer comme il se doit ! En parallèle de la lutte acharnée que se livrent les valeureuses équipes, nous avons comparé les performances mobiles des pays d’origine des coureurs en utilisant le Speedtest Global Index^TM. Nous avons également mesuré la vitesse de téléchargement dans les villes-étapes pour découvrir laquelle peut se vanter de disposer du meilleur débit Internet.

Performances mobiles : quels pays s’échappent du peloton ?

Le Speedtest Global Index classe les pays en fonction de leur vitesse de téléchargement haut débit mobile et fixe. Pour rendre hommage au Tour, nous avons uniquement examiné les performances mobiles des pays en lice au cours des douze derniers mois. L’Érythrée n’est malheureusement pas au rendez-vous en raison d’un nombre d’échantillons de données insuffisant.

mobile-performance-chart-final

Grâce à une vitesse de téléchargement mobile ultrarapide, la Norvège a trusté la première place du classement tout au long de l’année. Si le pays a rétrogradé à la deuxième place mondiale juste derrière la Corée du Sud, il a littéralement survolé les débats dans le cadre de notre compétition. De son côté, le Canada a démarré fort, en parvenant même à dépasser l’Australie et les Pays-Bas. Ces quatre pays ont réussi une formidable échappée tout au long de l’année.

Derrière, le groupe de poursuivants s’est organisé pour réduire l’écart. Grâce à une folle remontée en septembre 2018, la France est passée de la 29e à la 17e place mondiale, coiffant au poteau la Nouvelle-Zélande et l’Autriche. Après un très bon départ, la Belgique s’est malheureusement retrouvée engluée dans le peloton. La République Tchèque a mis un petit coup d’accélérateur en avril pour atteindre la 11e place (une première !). Elle a ensuite connu une baisse de régime qui l’a vu terminer juste au-dessus de son classement de l’année dernière.

En queue de peloton, la Colombie a rapidement été distancée et n’est jamais parvenue à trouver un second souffle. Malgré ses bonnes intentions, le Costa Rica a quant à lui fini avant-dernier.

Performances mobiles dans les villes-étapes

Les coureurs et les fans visitent de nombreuses villes lors des différentes étapes du Tour. Nous avons comparé les vitesses moyennes de téléchargement mobile dans certaines de ces villes au cours du deuxième trimestre 2019 afin d’établir un classement. Notez que selon l’Ookla 5G Map^TM, aucune ville de France ou de Belgique ne propose actuellement la 5G.

**Performances mobiles dans les villes-étapes**
Données Speedtest^Ⓡ Data | Deuxième trimestre 2019
Ville	Débit descendant moyen (Mbps)	Débit ascendant moyen (Mbps)
Saint-Étienne, France	60,99	13,08
Reims, France	59,05	13,95
Nancy, France	58,48	14,66
Mulhouse, France	57,60	13,57
Toulouse, France	55,31	12,68
Belfort, France	53,46	13,19
Tarbes, France	53,26	12,92
Pau, France	52,27	13,14
Nîmes, France	51,10	12,84
Rambouillet, France	51,09	12,13
Colmar, France	50,52	13,97
Mâcon, France	48,57	14,42
Paris, France	46,76	11,18
Bruxelles, Belgique	45,81	16,56
Albi, France	44,49	12,22
Chalon-sur-Saône, France	42,99	12,89
Saint-Dié-des-Vosges, France	35,44	11,93
Gap, France	27,77	8,24

Au coude-à-coude avec Reims, Nancy et Mulhouse, Saint-Étienne s’est imposée dans un groupe relevé affichant une vitesse de téléchargement mobile supérieure à 57 Mbps. Dans son sillage, Toulouse, Belfort, Tarbes, Pau, Nîmes, Rambouillet et Colmar ont fait bonne figure avec une vitesse comprise entre 50 et 56 Mps.

Gap et Saint-Dié-des-Vosges, respectivement dernier et avant-dernier, n’ont jamais semblé pouvoir suivre le rythme du peloton, avec une vitesse bien inférieure à celle des autres villes.

Faute d’un nombre d’échantillons de données suffisant, cette liste n’est pas exhaustive. Si vous souhaitez connaître la vitesse de téléchargement mobile de Pont du Gard ou de toute autre ville, effectuez un Speedtest sur Android ou iOS.

Un grand bravo à toutes les équipes ! Nous vous souhaitons bonne chance pour le reste de la course !

About the Author

Isla McKetta

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Isla McKetta | September 4, 2019

In-Depth Analysis of Changes in World Internet Performance Using the Speedtest Global Index

A lot has changed in the two years since 2017 when we first began ranking mobile and fixed broadband speeds of countries around the world with the Speedtest Global Index^TM. 5G is being deployed around the world and fiber continues to make gigabit speeds a reality in more and more countries. We’ve been tracking it all and are here to report on how much speeds have increased, which countries are leading internet performance and which are falling behind, and what trends we see across continents.

World mobile speed increased 21.4% with fixed broadband up 37.4%

World-Download-Speeds-2019-OG2

Looking just at the last year, the world’s mean download speed over mobile increased 21.4% from 22.81 Mbps in July 2018 to 27.69 Mbps in July 2019. Mean upload speed over mobile increased 18.1% from 9.13 Mbps to 10.78 Mbps. The world average for download speed over fixed broadband increased 37.4% from 46.48 Mbps in July 2018 to 63.85 Mbps in July 2019. Mean upload speed over fixed broadband increased 48.9% from 22.52 Mbps to 33.53 Mbps.

Shake-ups in the country rankings for internet performance

Fastest-Countries-Mobile-2018-2019

Mobile speeds in the fastest countries have skyrocketed in the past year which has dramatically shifted the rankings. South Korea, which was not even in the top ten a year ago, saw a 165.9% increase in mean download speed over mobile during the past 12 months, in large part due to 5G. Switzerland’s mean download speed increased 23.5%. Canada’s was up 22.2%, Australia 21.2%, the Netherlands 17.3%, UAE 11.1%, Malta 10.3% and Norway 5.8%. Qatar remained in the top ten, although the country’s mean download speed over mobile actually dropped 1.4% from July 2018 to July 2019.

Individual mobile operators can make a huge difference in a country’s speeds. In 2017 we were excited to see Telenor uncap their mobile speeds, which drove Norway to the top of the Speedtest Global Index. A big part of South Korea’s mobile success in the past year is the way KT, LG U+ and SK Telecom banded together to release 5G at the same time. Switzerland has also benefited from 5G and Sunrise leads the country with 262 5G deployments across the country while Swisscomm has 52.

Fastest-Countries-Fixed-2018-2019

Fixed broadband rankings on the Speedtest Global Index have not changed as dramatically during the past 12 months as those on mobile. Singapore remains the fastest country with an increase in mean download speed over fixed broadband of 5.6%. Taiwan had the largest jump in speeds among the top 10 with a 166.5% improvement in fixed download speed between July 2018 and July 2019. Mean download speed over fixed broadband increased 52.4% in South Korea, 26.4% in Macau, 21.7% in Romania, 21.0% in Switzerland, 19.3% in the United States and 3.5% in Hong Kong.

Monaco and Andorra did not have enough tests to qualify for the Speedtest Global Index one year ago, but massive fixed broadband improvements in both countries inspired us to lower our test count threshold for inclusion and also share these smaller countries’ success stories.

Technologies paving the way: 5G and gigabit

The presence of 5G is not enough to change a market

As discussed above, 5G has the potential to rocket a country to the top of the mobile rankings on the Speedtest Global Index. In practice, we’ve seen 5G speeds that were over 1000% faster than those on LTE.

Mobile-Download-Speeds-by-Country

In reality, though, unless 5G is commercially available widely across a country and from all mobile operators (as was the case in South Korea), the change in speeds at the country level is not that significant. Though commercial 5G was launched widely across Switzerland by Sunrise and Swisscom in April 2019, the country’s mean download speed only increased 2.8% in the three months since. The average mobile download speed in the U.S. has actually declined slightly since 5G was initially deployed. This is because 5G is still only available in a very limited number of markets to consumers with 5G-capable devices.

Visit the Ookla 5G Map for the latest on 5G deployments across the globe.

Gigabit is a game-changer, if you can get it

Unlike 5G, fiber connections have been rolling out since 2007, opening up the possibility of gigabit-speed fixed broadband. That said, it’s costly and time-intensive to lay miles and miles of fiber so progress has varied widely across the globe.

Gigabit-Test---Performance_Singapore-1

Geographically small countries like Singapore have the advantage when it comes to fiber, because It’s easier and cheaper to lay fiber optic cable across the country’s small footprint. Singaporean internet service providers (ISPs) have used this advantage to go beyond mere gigabit and offer connections as fast as 10 Gbps. This is reflected both in Singapore’s dominance of the fixed rankings on the Speedtest Global Index and in the fact that 2.87% of their total Speedtest results over fixed broadband are gigabit-speed (800 Mbps or higher).

Gigabit-Test---Performance_Brazil-1

Brazil offers a good contrast for how difficult it can be for gigabit to reach the masses. While the first Brazilian ISP to offer fiber-to-the-premises (FTTP) initially did so in 2007, easy access to gigabit speeds was slow to follow. However, that may be starting to change. Between June and July 2019 we saw a large uptick in gigabit-speed results in Brazil, where the proportion of gigabit speed tests increased from 0.02% of total fixed broadband tests to 0.17%. This corresponded with a large increase in mean download speed at the country level.

Comparing world mobile and fixed broadband at a glance

We were curious to see just how different internet performance experiences were around the world, so we plotted average mobile download speed against average download speed on fixed broadband. All of the graphs below use a percentage difference from the global average, a number that changed between 2018 and 2019.

fade-Performance-vs-Global---Quadrant-All

Speed Leaders

There was not much change in the list of countries that showed above-average download speeds on both mobile and fixed broadband between July 2018 and July 2019, the “Speed Leaders.” What did change was that fixed broadband speeds increased significantly enough among the group to bring the whole pack closer to Singapore and Hong Kong. On the mobile axis, South Korea’s major increase in download speed made that country more of an outlier, pushing the boundaries of what great performance can look like.

Fixed-Focused countries

Between July 2018 and July 2019 we saw the number of countries considered to be “Fixed-Focused” (having faster download speeds over fixed broadband than the world average while their average mobile download speeds were slower than average) increase. Ireland was the only country that solidly fit this category in 2018. Thailand and Chile started near the midline for fixed speeds and below-average for mobile speeds in 2018. 2019 found both countries squarely in the Fixed-Focused category. Israel also edged into this category as their mobile download speed fell between July 2018 and 2019.

Mobile-Focused countries

The “Mobile-Focused” category saw the most movement between July 2018 and July 2019 as some countries (the UAE and Qatar) increased their fixed speeds sufficiently to join the Speed Leaders. Meanwhile, Bosnia and Herzegovina’s mobile download speed increased year-over-year to move them into the Mobile-Focused quadrant. Georgia’s mobile download speed decreased enough to move them from Mobile-Focused to Speed Laggers.

It will be interesting to see how many of these Mobile-Focused countries double down on their mobile investments and explore 5G alternatives to fixed broadband.

Speed Laggers

No country wants to be in the position of having slower than average mobile and fixed broadband speeds. We saw 57 countries in this “Speed Laggers” quadrant in July 2018 and 78 in July 2019. This increase is mostly due to our expansion of the number of countries we consider for the Speedtest Global Index based on test count. There were enough countries in this category that we’ve considered them separately by continent below.

Regional views of mobile and fixed broadband performance

Mobile-and-Fixed-Broadband-Improvement-by-Continent-02

We aggregated Speedtest results by continent to analyze mobile and fixed broadband performance by continent.

Mobile-and-Fixed-Performance-by-Continent-01

Asia had the highest percentage increase in mobile download speed followed by North America, Oceania, South America, Africa and Europe. Oceania had the fastest mean download speed in July 2019. North America placed second, Europe third, Asia fourth, South America fifth and Africa sixth.

On the fixed broadband side, South America saw the highest percentage increase in download speed. Asia came in second, Europe third, Africa fourth, North America fifth and Oceania sixth. North America had the fastest mean download speed in July 2019. Europe was second, Asia third, and Oceania fourth. As we saw with mobile, South America and Africa again ranked fifth and sixth, respectively.

A zoomed-in view of the speed quadrants separated by continent offers a more detailed view of each country’s role in these rankings.

Africa mostly lags in internet speeds

2019-Performance-vs-Global---Africa

In July 2019, all but two African countries in the Speedtest Global Index fell into the Speed Laggers category, having mobile and fixed broadband speeds that were below global averages. The exceptions were South Africa and Guinea, which both had fast enough mobile speeds to place them in the mobile-focused quadrant.

Asian markets show a wide breadth of internet performance

2019-Performance-vs-Global---Asia

Asia was the most diverse continent we examined in terms of internet performance. We saw a plurality of countries in each of the four quadrants in July 2019. Most of the Speed Leaders were in East Asia: China, Hong Kong (SAR), Japan, Macau (SAR), South Korea, and Taiwan. If we include Singapore, another Speed Leader, these are among the wealthiest nations in Asia (using GDP per capita). Two of Asia’s Fixed-Focused countries are in Southeast Asia (Malaysia and Thailand) and one is in the Middle East (Israel).

The Speed Laggers category contained countries from South Asia (including Afghanistan, India and Pakistan), Southeast Asia (Brunei, Cambodia, the Philippines and Vietnam) and the Middle East (Jordan). Mobile-Focused countries in Asia were mostly Middle Eastern, including Kuwait, Lebanon, Oman, Saudi Arabia and Turkey.

European mobile performance is mostly strong, fixed varies

2019-Performance-vs-Global---Europe

With the exception of Ireland, the European countries on the Speedtest Global Index fell into the Speed Leaders, Mobile-Focused, and Speed Laggers categories. All of the Speed Laggers (Belarus, Kazakhstan, Russia and the Ukraine) were from Eastern Europe. Countries from Southeast Europe (including Albania, Bosnia and Herzegovina, Croatia, Greece, Montenegro, Moldova, Serbia and Slovenia) and Central Europe (Austria and the Czech Republic) made up the bulk of the Mobile-Focused category.

Speed Leaders included countries from the Baltics (Estonia, Latvia and Lithuania), the Nordics (Denmark, Norway and Sweden), Central Europe (Poland and Romania), and Western Europe (including Belgium, France, Germany, the Netherlands, and Spain).

North American internet performance is sharply divided

2019-Performance-vs-Global---North-America

Canada and the U.S. are the only two North American countries in the Speed Leaders category. Panama is the only North American country under Fixed-Focused. Mexico and all of the Central American countries fall into the Speed Laggers category. There are no North American countries that are Mobile-Focused.

Each country in Oceania has a very different internet story

2019-Performance-vs-Global---Ocean

Oceania is represented in three of the four quadrants: Speed Leaders (New Zealand), Mobile-Focused (Australia) and Speed Laggers (Papua New Guinea) with Fiji straddling the divide between Speed Laggers and Mobile-Focused.

South America mostly lags in mobile and fixed internet speeds

2019-Performance-vs-Global---South-America

Most of the South American countries represented on the Speedtest Global Index are in the Speed Laggers quadrant (Argentina, Bolivia, Brazil, Colombia, Ecuador, Paraguay, Peru, Suriname and Venezuela). Chile is an exception, being part of the Fixed-Focused group, as is Uruguay which sits in Mobile-Focused.

Global internet speeds are improving on average and 5G and gigabit are compounding those advances where available. However, not all countries are benefitting equally. We’ll be interested to see how 5G continues to push mobile speeds in the next year and also whether 5G Wi-Fi becomes a game changer for fixed broadband. Remember to check the Speedtest Global Index on a monthly basis for updated country rankings. And take a Speedtest to make sure your experience is represented in your country’s averages.

Editor’s Note: This article was edited on September 10, 2019 to correct an error in the labeling on the first image. The colors in a later image were updated for consistency.

About the Author

Isla McKetta

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