| January 12, 2021

2020 Recap: How the Internet Held Up During a Global Pandemic


There was major concern last year that the internet might fail under the pressure of increased use as COVID-19 drove unparalleled waves of remote work and schooling. We watched internet performance carefully using data from Speedtest Intelligence® as conditions changed in different areas of the world. Now we’re back to assess what happened during the year as a whole.

A note on the methodology: 5G launches drove up mean internet speeds on mobile in many countries. For this reason we’ve simplified our view to include only median speeds, which are less subject to being skewed by especially fast 5G tests.

Mobile speeds dipped in many G20 countries in the spring of 2020

Mobile-Broadband-Speeds-in-G20-Countries_0121

Median download speeds over mobile in many G20 countries dropped at some point during 2020. Countries that saw month-to-month declines during the spring include: Australia, Canada, France, India, Italy, Saudi Arabia, South Korea, Spain and Turkey. China saw a decline in mobile speed in February while Japan suffered a drop in June and July. Argentina, Brazil, Indonesia, Russia and the United Kingdom showed only very minor decreases, while speeds in Germany, Mexico, South Africa and the United States remained unchanged or increased.

Despite the drops, almost all G20 countries saw higher median download speeds over mobile in December 2020 than they had in January 2020. Median download speed over mobile increased 76.3% in China during that time. Germany saw a 62.8% increase, the United States 56.9%, South Korea 55.5% and Saudi Arabia 48%. Turkey saw a 0.7% decrease in median download speed over mobile during the same period.

Despite interim dips, fixed broadband improved in all G20 countries during 2020

Fixed-Broadband-Speeds-in-G20-Countries_0121

There were notable dips in median download speeds over fixed broadband in many countries during the spring of 2020. G20 countries that saw these declines on a monthly basis include: Argentina, Canada, France, India, Indonesia, Italy, Japan, South Korea, Spain, Turkey and the United States. Brazil, China, Germany and Russia notably showed only increases in month-to-month median download speed over fixed broadband during this time. Other countries showed only very minor decreases.

Perhaps most important, all G20 countries saw higher median download speeds over fixed broadband in December 2020 than they had in January 2020. Median download speed over fixed broadband increased 51.9% in Brazil during that time. France saw a 48.3% increase, Japan 46.5%, Saudi Arabia 43.7% and South Africa 40%. South Korea saw the smallest increase in median download speed over fixed broadband over the same period at 8.1%.

We are impressed, on the whole, with how well the internet held up to the massive scale of increased use during the past year. Of course, month-by-month, country-level views are averages that might not reveal problems with specific mobile operators or internet service providers on individual days. If you want to assess how your internet connection is performing right now, take a Speedtest®. And if you are unable to connect to a specific service on the internet, check Downdetector® to see the status of that service.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| February 11, 2021

Emerging 5G Market Keeps Canada in the Global Top 10 for Mobile Speeds


5G may still feel like an emerging technology in Canada as it’s less than a year old and is only available in limited cities. However, operators are actively working to expand coverage, and the country’s 5G speeds are already impressive. This article explores how much of an improvement 5G represents over 4G, which provinces and cities are seeing the most benefit and how individual operators are performing over 5G.

5G is 205% faster than 4G in Canada

Comparing Median 5G and 4G Performance in Canada
Speedtest Intelligence® | Q4 2020
5G Download (Mbps) 4G Download (Mbps) % Change
Canada 169.46 55.50 205.3%

Mobile speeds in Canada are strong, with the country consistently ranking in the top ten globally for mobile download speed over the past year according to the Speedtest Global Index™. 5G can only improve overall mobile speeds in Canada, and data from Speedtest Intelligence® reveals Canada’s median download speed over 5G was 205.3% faster than that over 4G during Q4 2020.

Bell was the fastest operator for 5G in Canada

5G-performance_canada_operator_0221_en

As reported in our Canada Market Analysis, Bell was the fastest operator for 5G in Canada in Q4 2020 with a median download speed of 228.99 Mbps. TELUS was a close second and Rogers third.

Rogers had the highest time spent on 5G in Canada

5G-time-spent_canada_operator_0221

We calculated the proportion of time that users with 5G-capable devices spent on 5G in Canada and found that Rogers had the highest 5G Time Spent during Q4 2020 at 27.0%. TELUS had the second highest 5G Time Spent in Canada at 21.0% and Bell was third at 12.7%. Time Spent includes time spent on both 5G and 5G roaming.

Over the past several months Canadian operators have continued to expand their 5G footprints, bringing 5G network capabilities to users across many new cities and towns. All major operators have now launched non-standalone 5G deployments leveraging FDD FR1 spectrum assets across low, mid and high bands.

Equipped with 2.5 GHz spectrum to spare, Rogers launched a 5G network in various cities a year ago, now reaching over 160 communities across Canada. With the addition of newly acquired 600 MHz licenses, the operator is looking to deliver even broader coverage and capacity. Recently, Rogers announced the rollout of their standalone 5G core network, which will eventually allow the operator to deliver even more benefits of this technology to users, including ultra low latency and network slicing.

TELUS and Bell utilized AWS-3 spectrum allocation for their initial 5G launch back in June. The operators have been working in close partnership with Ericsson and Nokia to improve network efficiency and user experience.

Canada’s upcoming spectrum auction will unlock a significant amount of bandwidth in the 3.5 GHz range, which should deliver on the promise of greater speeds. It’s worth noting that the current generation of flagship devices powered by Qualcomm Snapdragon X60 5G Modem-RF System are capable of FDD+TDD 5G aggregation, which streamlines the process of adding the soon to be available 3.5 GHz channels on top of the existent FDD 5G coverage layer. This should provide a stepping stone to standalone 5G, and much greater capacity across the 5G footprint.

British Columbia has the most cities with 5G deployments

Ookla_Canada_5G_Deployment_Map_0221-1

According to the Ookla 5G MapTM, which shows the location of 5G deployments across the globe, British Columbia showed the largest number of cities with commercially available 5G deployments in Canada, as of February 2, 2021. Ontario was second and Alberta third (we included Lloydminster in Alberta’s count).

Québec and Alberta had the fastest 5G download speed

5G-performance_canada_province_0221_en

Data from Speedtest Intelligence reveals Québec and Alberta had the fastest median download speeds over 5G during Q4 2020 among Canadian provinces with sufficient 5G samples. The confidence intervals in the chart show that most provinces have comparable 5G performance.

Alberta showed the highest time spent on 5G

5G-time-spent_canada_province_0221

Alberta had the highest percentage of 5G Time Spent among Canadian provinces with sufficient samples during Q4 2020. Users with 5G-capable devices in British Columbia spent the second highest proportion of time on 5G in Canada at 19.0%, and Ontario showed the third highest 5G Time Spent. Québec had the lowest 5G Time Spent on this list during Q4 2020.

Montréal had the fastest 5G download speed

5G-performance_canada_municipalities_0221

Analysis of median 5G download speed in Canada’s largest municipalities found that Montréal was the fastest during Q4 2020. Calgary, Edmonton and Ottawa formed the group of next fastest cities, followed by Greater Toronto and Greater Vancouver. The confidence intervals in the above chart indicates that the performance among these two groups of cities was too close to definitively rank them.

We’ll be very excited to see how Canada expands on this performance, given the country’s already impressive speeds and expanding 5G footprint. Inquire about Speedtest Intelligence for detailed information about city-level performance by provider or take a Speedtest to see how your network compares.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| March 10, 2021

India’s Internet Speeds Improve, But 5G Can’t Come Fast Enough


India has seen strong internet speed increases during a year when internet access has been crucial. 4G expansions are leading to mobile speed improvements, while fiber rollouts are driving jumps in fixed broadband speeds. Today we’re looking closely at how India’s improvements compare to other countries in the South Asian Association for Regional Cooperation (SAARC). We have also paired the internet speed performance of India’s top internet providers with data on consumer sentiment to shed light on how consumers view their operators.

India’s fixed broadband is fast for SAARC countries (and getting faster)

Mean-Fixed-Broadband-Speeds_SAARC_0321

India started 2020 with the fastest mean download speed over fixed broadband among SAARC countries, and strong improvements in India from Q2 2020 onward only widened the gap. India’s government has been instrumental in these improvements with both Digital India and the Smart Cities Mission.

A jump in fixed broadband download speed in Bangladesh brought the country to second by the end of the year, while a decline in speeds put Sri Lanka in third place. Afghanistan had the lowest mean download speed over fixed broadband among SAARC countries during 2020.

Despite increases, Indian mobile speeds lag among SAARC countries

Mean-Mobile-Speeds_SAARC_0321

The Maldives, the only SAARC country with active 5G during 2020, was the fastest for mean download speed over mobile throughout 2020. Pakistan, Nepal, Sri Lanka and Bhutan were very closely grouped for second, third, fourth and fifth fastest during Q4 2020. Afghanistan had the slowest mean download speed over mobile among SAARC countries throughout 2020. Bangladesh was second slowest and India third. According to the Ookla 5G Map™, India, Pakistan and Sri Lanka each have at least one location where 5G is available, but only in pre-release.

Jio had the fastest fixed broadband, highest ratings by customers

Speedtest® Consumer Sentiment data is gathered from single-question surveys presented to users at the end of a Speedtest. This data set provides rich insights into customer satisfaction over time, as well as competitive benchmarking, by providing data on both customers’ overall satisfaction with their network providers (based on a five-star scale) and Net Promoter Score (NPS). Operators and government regulators across the globe use this data to monitor improvements over time. By comparing Q4 2020 ratings data from India’s top providers with their speeds during the same period, we can explore the relationship between customer satisfaction and network performance.

Mean-Fixed-Speeds_India_0321

Jio had the fastest mean download speed over fixed broadband among India’s top providers during Q4 2020. Jio also had the highest rating at 3.7 stars and the only positive NPS. ACT was second for download speed over fixed broadband, Airtel third and Excitel fourth. ACT and Excitel had the same star rating, while ACT had a higher NPS. Airtel had the third highest NPS.

BSNL had the slowest mean download speed over fixed broadband during the same period, although Hathway had the lowest rating and the lowest NPS. Note that the confidence intervals are narrow enough that they are obscured in the above chart and the one below.

Jio along with BSNL and Airtel offers fixed-line broadband service at Pan-India level. ACT, Excitel and Hathway are fixed broadband ISPs which offer services in a few key Indian cities and metros.

Vi India is fastest for mobile

Mean-Mobile-Speeds_India_0321

Vi India had the fastest mean mobile download speed during Q4 2020 as it increased its download speed performance lead over Airtel from Q3. This confirms that Vi India is continuing to provide its users with a better network speed experience than its rivals. In Consumer Sentiment ratings, Vi tied with Airtel.

Airtel had the second-fastest mean download speed. Jio came in third place for performance, ratings and NPS. Vi led Airtel and Jio on NPS, but none of the providers’ scores were positive, indicating that customers were not likely to recommend any of the providers.

How Indian operators are approaching 5G

While 5G still isn’t commercialized in India, Airtel’s commercial 5G network is ready to roll out services once spectrum is allocated in late 2021 or early 2022. On January 28, 2021, Airtel successfully conducted a 5G trial in the Hyderabad region using Dynamic Spectrum Sharing (DSS) on a 1800 MHz spectrum band. This demonstration was made possible by the Swedish infrastructure giant Ericsson (which provided the software to its radio infrastructure) and the device manufacturer Oppo (which provided its 5G-capable device powered by Qualcomm’s Snapdragon 865 5G Mobile Platform). Over the past year, Airtel has deployed LTE services using “5G-ready” Altiostar’s virtual open RAN software stack. This indicates that the operator’s 5G strategy may at least partially include O-RAN.

In a recent interview, Vi India’s CEO declared the company is also ready for a 5G rollout, but Vi India will wait for the 5G spectrum auction in the 3.3 GHz – 3.6 GHz band.

Jio, the telecom branch of Reliance Industries Limited (RIL), has been getting ready to roll out its homegrown O-RAN 5G network. Building an in-house cloud-native 5G core and radio access network from the ground up — while leveraging containerized network functions — will lay the groundwork for the operator to deliver improved security and spectral efficiency. This network approach can also enable new use cases like ultra-reliable low-latency communications (URLLC), network slicing and improved reliability, to name a few. Similar to Rakuten Mobile’s approach, Jio aims to leverage automation and artificial intelligence for network monitoring and optimization, as well as capacity planning. A zero-touch deployment approach promises to deliver rapid cell site provisioning, which opens the door for massive infrastructure scaling.

However, without a sufficient amount of wireless spectrum, LTE and 5G technologies won’t be able to deliver the ultra-fast speeds and low latency promised by the emerging technology. This is why the Indian Department of Communications (DoT) held a spectrum auction on March 1, 2021 to license the spectrum blocks in the 700 MHz and 800 MHz bands. Airtel opted for spectrum in the sub-GHz, mid band and 2300 MHz bands. Vi India did not disclose which spectrum it had purchased and Jio reportedly purchased spectrum in the 800 MHz, 1800 MHz and 2300 MHz bands to renew permits expiring in July. The 700 MHz band did not get any offers.

Mobile and fixed broadband are rapidly improving in India, and we’ll be watching this market for continued performance improvements in the near future. Soon, we’ll also be using data from Speedtest video testing to assess how networks are performing when streaming video. Try video testing on Speedtest for iOS now to see how well your operator supports streaming video.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| February 16, 2022

This is How Fast Fiber is in Canada’s Provinces and Cities

Consumers want faster internet but they often wonder whether it’s worth the extra money to upgrade from services like DSL to fiber-optic broadband, sometimes referred to as fiber-to-the-home (FTTH). We’ve analyzed new data from Speedtest Intelligence® in Canada during Q4 2021 to help provide an answer for consumers as fiber connectivity expands across Canada. We’ve looked at speeds in provinces and in major cities in Canada.

Fiber upload speeds are up to 12x faster at the provincial level in Canada

Bell and TELUS serve different parts of the country with their fiber offerings so we’ve analyzed each province with an eye to how much faster the relevant fiber provider’s offerings are compared to the median speeds for all other fixed broadband providers combined.

Our analysis of Speedtest Intelligence data from all Canadian provinces during Q4 2021 showed that fiber from Bell and TELUS is faster than median speeds for all other fixed broadband providers combined. Bell Fiber was faster than the market average of other internet providers for median download speeds in New Brunswick (1.8x), Newfoundland (1.8x), Nova Scotia (1.9x), Ontario (2.4x), Prince Edward Island (3.1x), and Québec (3.3x). TELUS Fiber was faster than other fixed broadband in Alberta (1.9x) and British Columbia (1.4x).

Upload speed is the major differentiator for fiber compared to other fixed broadband technologies. Bell Fiber showed a huge advantage over other fixed broadband for median upload speeds in all provinces as follows: New Brunswick (7.4x), Newfoundland (10.9x), Nova Scotia (11.5x), Ontario (10.8x), Prince Edward Island (12.4x), and Québec (8.5x). TELUS Fiber was faster than other fixed broadband for upload speeds in Alberta (7.5x) and British Columbia (5.3x).

There were insufficient samples to analyze Bell Fiber, operating as Bell MTS, in Manitoba where the fixed broadband averages were 83.06 Mbps (download) and 16.13 Mbps (upload). Bell Fiber and TELUS Fiber don’t provide service in the following provinces, but we’ve provided their median fixed broadband speeds for comparison: Northwest Territories (55.63 Mbps download / 11.45 Mbps upload), Nunavut (insufficient data), Saskatchewan (68.43 Mbps / 17.04 Mbps), Yukon (43.96 Mbps / 10.56 Mbps). There is clearly a lot of room to expand fiber access to additional Canadian provinces, places that currently show lower fixed broadband speeds overall.

Infrastructure improvements like laying fiber are very expensive as they often require providers to dig up city streets to physically lay new lines. This often means that fiber deployments are limited to areas with high population density where providers are more likely to recoup costs. This means not everyone has access to this faster technology, but in areas where fiber exists, it could well be worth the upgrade. And with data on how much faster fiber is, perhaps consumers can push for more fiber access in underserved areas.

Fiber shows up to 11x advantage for upload speeds in major Canadian cities

A look at data from major cities in Canada during Q4 2021 showed that fiber speeds are  most often comparable to or faster than other fixed broadband. Median download speed on Bell Fiber was faster than other fixed broadband in Halifax (1.5x), London (1.8x), Montréal (3.2x), Québec City (3.2x), St. John’s (1.0x), and Toronto (2.3x). TELUS Fiber was faster for download speed than other fixed broadband in Calgary (1.2x), Edmonton (1.3x), and Vancouver (1.7x).

Fiber upload speeds tell a more dramatic story in major Canadian cities. Bell Fiber’s median upload speed was faster than other fixed broadband in Halifax (11.4x), London (8.6x), Montréal (9.4x), Québec City (7.3x), and Toronto (11.0x). Upload speed set TELUS Fiber apart as faster in Calgary (5.1x), Edmonton (5.6x), and Vancouver (6.6x).

If you’re considering upgrading to fiber, take a Speedtest®. Your results will show you if fiber might be an upgrade or if your service is fast enough for now. If you’re a fixed broadband provider who would like to work with Ookla for in-depth analysis of your fiber offerings versus other tariff plans, contact us.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| August 30, 2023

Lessons Learned From a Successful 3G Sunset [Webinar]

Mobile operators around the world are sunsetting legacy technologies in order to free up spectrum for newer technologies and improve network performance for their customers. Zain Bahrain recently became the first operator in the Middle East to sunset 3G. This article will walk through how Zain used crowdsourced network intelligence to successfully shut down 3G in Bahrain.

You can also register for our September 12 webinar, where Zain Bahrain will share firsthand a roadmap for successfully sunsetting 3G. Register now

Why operators are shutting down legacy technology

Sunsetting a technology is not just about repurposing spectrum. Legacy network generations like 3G are more expensive and less effective to maintain as technology advances. By disabling 3G, operators can benefit from reduced network complexity and lower operational costs. It also supports other initiatives, including improved customer experience and reduced energy consumption. 

Ensuring service while shutting down legacy technology

When sunsetting 3G in markets where many consumers don’t have 4G- or 5G-capable devices, it’s important to understand where these customers are located and how much of their time is spent on legacy tech.

Using crowdsourced network intelligence in Ookla Cell Analytics™, Zain Bahrain was able to find out where customers are still relying on 3G — down to where subscribers have user equipment that can’t connect to modern network technology. Looking at downlink throughput on 3G Devices in Bahrain during Q2 2022, we can see that there was a concentration of 3G users in the capital city of Manama. 

Looking at LTE RSRP data during the same time period, Zain was able to determine if customers were using 3G due to a lack of 4G or 5G network coverage. They were also able to understand where improved coverage would be needed in the absence of 3G. The yellow and orange dots below indicate areas where 4G signal strength was poor at the time. 

What happens after 3G is disabled? 

Zain used Cell Analytics to monitor customer adoption of 4G and 5G after disabling 3G. Looking at downlink throughput on 3G devices one year later during Q2 2023 shows that there is “no data available” because there were no users connected to 3G post-sunset. However, downlink throughput for 4G and 5G shows where customers are now connecting to new network technologies — indicating that 4G and 5G adoption is going well. 

Zain Bahrain was able to validate a significant improvement in both downlink and uplink user throughput, as well as improved coverage and customer sentiment as a result of the sunset. To find out how you can prepare to shut down your legacy network technology, join the webinar at 11 a.m. GMT+3 Bahrain / 10 a.m. GMT+2 South Africa / 9 a.m. GMT+1 U.K. on Tuesday, September 12. A recording will be provided for registrants who can’t join the live presentation. Register now

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| August 23, 2023

Propelling Digital Transformation with Focused Measures: Key Takeaways from the APAC Regulatory Summit

Ookla® hosted its inaugural Telecommunications Regulatory Summit for policymakers across Asia Pacific on July 16, 2023, in Kuala Lumpur, Malaysia. The Summit event brought together over 40 regulatory participants from ten countries in the region, to examine how crowdsourced data can support more effective policy-making. The Summit also reflected on the regional telecommunication landscape, its challenges, opportunities, ways to bridge the digital divide, and ensuring consumers have a good quality of experience (QoE).

Key takeaways

  • Data-driven regulation to drive connectivity. The summit emphasized that crowdsourced data plays a crucial role in measuring progress, identifying connectivity gaps, and making informed decisions to bridge the digital divide, ensuring that high-quality broadband is accessible to everyone, including rural and remote areas. 
  • Diverse technology solutions for connectivity. While 5G technology can replace fixed broadband access in certain scenarios, satellite and 5G FWA technology are effective solutions for remote areas. Adopting these technologies, combined with digital literacy initiatives, can help address challenges related to device accessibility, affordability, and usage gaps. 
  • Regulation and collaboration as catalysts for digital transformation. Effective regulatory policies, collaboration with various stakeholders, and implementing programs like Malaysia’s Jendela initiative are instrumental in promoting digital infrastructure, improving customer experience, and ensuring widespread access to telecommunications services. When internet providers, governments, and regulators work together (like in the Malaysia example), internet service and coverage will continue to improve and expand, including in rural areas.

Data-driven regulation to increase connectivity

Many governments in Asia Pacific see improvements to broadband connectivity as a means to drive digital transformation of their economies. However, this requires that high-quality broadband be accessible nationwide.

Speedtest Intelligence data shows that fixed network performance varies across the region, while mobile networks are catching up in performance and are often the primary means of connection. 5G performance has already exceeded fixed network performance in Malaysia and Indonesia –  Speedtest Intelligence data shows that Malaysia recorded a median 5G download speed of 511.79 Mbps versus 93.19 Mbps for fixed, while in the Philippines, our results showed median download speeds of 133.47 Mbps on 5G versus 93.19 Mbps over fixed broadband.

Chart of median fixed and mobile download speed across a sample of Countries in Asia Pacific

Although connectivity continues to improve, connecting rural and remote areas remains a challenge. To tackle this issue, some countries have established programs like Malaysia’s Universal Service Provision and Indonesia’s Universal Service Obligation fund. These programs aim to provide basic telephony and internet services to individuals and communities. Operators contribute to the fund, which is then used to deploy networks in rural areas that may not be financially viable otherwise. Mr. Sam Majid, CTIO of the Malaysian Communications and Multimedia Commission (MCMC), emphasized the importance of making informed decisions, driving tangible improvements, and revolutionizing the approach to strengthen internet connectivity in the country. He added, “Crowdsourced data has become critical for us to understand where the demand for connectivity is, where we need to improve, and where we need to deploy. These insights help us manage regulatory policy to address the digital divide, support consumer protections, and increase competition within the market.” 

A mix of technologies is required to advance connectivity 

5G technology can potentially replace fixed internet access in situations where the cost of fiber deployments is high and rolling out traditional fixed broadband networks isn’t commercially viable. However, in countries like Indonesia, satellite technology may be a more effective solution for providing connectivity to remote areas. While 5G Fixed Wireless Access (FWA) and satellite technology can complement each other, the adoption of satellite technology is currently limited by factors such as coverage, device affordability, and cost of service (Starlink modems cost around $800) in comparison to existing fixed or mobile broadband options. On the other hand, based on our data from the U.S.A., we can see that in the best-case scenario, 5G-based FWA can compete with fiber in terms of median download speeds. 

Chart of median download speed in the U.S.A. by technology type

Malaysia has taken a proactive approach to address the growing demand for better quality fixed and mobile broadband coverage. The government’s 12th Malaysia Plan (2021-2025) includes the Jalinan Digital Negara (Jendela) initiative, which utilizes various technology solutions for different sub-areas. To achieve its objectives, Jendela uses Ookla’s crowdsourced data to monitor mobile broadband speeds and identify coverage gaps. In contrast to other countries, Malaysia has adopted a nationwide single wholesale network (SWN) approach for its 5G rollout. The Digital Nasional Berhad (DNB) was established in 2021 to construct and operate the 5G network infrastructure and provide 5G services to mobile network operators at wholesale prices. With 5G DNB coverage reaching 64.75% as of June 2023, Jendela is making significant progress in expanding internet access and achieving its goals of digital transformation.

Regulators play a role in advancing digital transformation

In a panel discussion about the impact of regulation on digital transformation, MTC Laos’ Ms. Phavanhna Douangboupha and Indonesia’s DG SDPPI, Mr. Adis Alifiawan, shared their strategies for increasing broadband connectivity and narrowing the digital divide. Ms. Douangboupha revealed that Laos is collaborating with the private sector and government agencies towards Digital Transformation and Digital Economy development. As part of this it recently launched the National Digital Transformation Committee, chaired by the Prime Minister, in order to reduce redundancy to improve efficiency. Laos also launched the 20-year Vision for Digital Economy Development (2021-2040), 10-year Strategy (2021-2030), and 5-year National Digital Development Plan for 2021-2025. The Ministry of Technology and Communications of Laos is also raising awareness for digital transformation by visiting each province and educating on its benefits.

Meanwhile, Indonesia has taken a targeted approach to accelerate the development of digital infrastructure and provide internet access in villages and public service locations as part of the “Connected Indonesia: the more digital, the more advanced” initiative. 

The government has developed all three layers of digital infrastructure, including its Fiber Optic Backbone Network “Palapa Ring,” high throughput satellite (SATRIA-1) for middle-mile connectivity, and last mile connectivity through 4G base stations and WiFi internet access deployed solely by the government in rural areas. Sharing telecom infrastructure is another supportive regulatory framework, which can reduce business costs, ensure faster rollouts and enhance a country’s connectivity, according to Ms. Syeda Shafaq Karim, a representative from the Pakistan’s Telecom Regulator. She also added that enabling Telecom Infrastructure Sharing brings multiple benefits for all stakeholders, from telecom consumers, operators, and regulatory perspective. Additionally, Mr. Tith, during his presentation, discussed how the Telecommunication Regulator of Cambodia intervened to address issues related to QoS and network coverage by setting a floor price for mobile data packages, ensuring they are not sold below the cost base. 

While much progress has been made, in our recent article, we shared how several markets in the Asia Pacific region experienced faster median download performance compared to that in the top five European economies. For example, Malaysia, South Korea, Singapore, India, New Zealand, China, and Australia achieved a median 5G download speed exceeding 200 Mbps. In comparison, only France recorded speeds above 200 Mbps among the European countries mentioned, while Italy, Germany, United Kingdom, and Spain, recorded median download speeds below 150 Mbps. However, there is another important factor to consider when discussing expanding broadband adoption, and that is the usage gap, those people that live within the footprint of mobile broadband networks and not using them. According to GSMA, almost half of the population in Asia Pacific is connected to the mobile internet. The mobile internet usage gap –  in the region has narrowed significantly from 60% in 2017 to 47% in 2022, reflecting the increasing affordability of devices and improving digital skills.

Mr. Kevin Henry, representing the GSMA, during Fireside Chat: Democratizing Broadband  Through 5G Fixed Wireless Access Implementation, discussed the current challenges to expanding internet adoption across the region, such as device accessibility, affordability, coverage, and usage gaps. These challenges can be addressed through digital literacy, relevant content, and education. He also added that governments and mobile operators have a crucial role to play in driving internet adoption via subsidies or tax, as well as educating the citizens on the benefits of being connected.

Overall, the event emphasized the importance of digital transformation, partnerships, and regulation in shaping the future of the telecom ecosystem. The focus of the APAC Regulatory Summit was on improving customer experience, digital advancement, and closing the digital gap, all of which depend on reliable mobile networks. While progress is clearly being made, we will keep a close eye on 5G and network development across Asia going forward. In the meantime, if you want to learn more, subscribe to Ookla research to be the first to read our analyses.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| April 18, 2023

How Three Builds and Maintains the UK’s Fastest 5G Network [Case Study]

When the United Kingdom became one of the first markets to launch 5G globally, mobile operators quickly began competing to build the best 5G network. As every mobile operator in the market ramped up investment to expand 5G, Three UK invested over £2 billion as part of a five-year program to deliver the UK’s Fastest 5G Network. These investments included network intelligence  to enable data-driven network improvements. 

Three uses Ookla Speedtest Intelligence to find geographic areas for 5G network improvements. As a result of their network investments, Three has won the Speedtest Award™ for Fastest 5G Network for four consecutive award periods including Q3-Q4 2022, Q1–Q2 2022, Q3–Q4 2021, and Q1–Q2 2021. 

Situation 

When the United Kingdom auctioned off spectrum licenses in 2021, Three acquired the largest dedicated band of 5G spectrum — 140MHz frequency across several 5G spectrum bands, including a 100 MHz block of contiguous spectrum in the 3.3-3.8 GHz band. To build out a top-performing 5G network — especially with their recent 5G spectrum acquisition — it was important that Three understood where to invest in improvements in order to prioritize network build-outs that would result in the most consumer benefit.

Read the full case study here.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| February 21, 2023

European 5G Performance Trails its International Peers

The European Union’s Digital Decade target is rather ambitious. It wants gigabit connectivity for everyone and ubiquitous 5G coverage by the end of 2030 to assist with digital transformation. When we reflected on 5G progress last year, we concluded that Europe had fallen behind its international peers. In this article, we will assess 5G progress across Europe.  

  • Europe trails others’ performance. Although more spectrum has been awarded over the past year, European 5G performance trailed the likes of the UAE and South Korea. 
  • 5G Availability is on the up. Whilst still behind its international peers, 5G adoption has increased during 2022. This, combined with the greater availability of 5G smartphones and the rollout of 5G networks using low-band spectrum, resulted in higher 5G Availability across most European countries. 
  • A tale of two Europes. In the Nordics and some Eastern European markets (Bulgaria and Cyprus) 5G outperformed the big 5 European economies (U.K., Germany, France, Spain, and Italy). Operators call for more consolidation and regulatory intervention to facilitate 5G investment. 
  • A hotbed for private networks. European governments and regulators are keen supporters of enterprise digitization efforts, and 5G is heralded as a key enabler to assist with that. Over 40% of all private networks worldwide are in Europe, a growing proportion of which are utilizing 5G. 

Mid-band is most assigned spectrum across Europe

As per the European Commission’s 2016 5G Action Plan, EU countries are meant to make low-band (700 MHz) spectrum available for use by June 30, 2020, and mid- (3.6 GHz) and high-band/mmWave (26 GHz) spectrum by December 31, 2020. At the EU level, there are the so-called 5G pioneer bands. These are the changes compared to when we last reviewed 5G spectrum assignments across Europe: 

  • Four countries still needed to assign spectrum last year. Now, Poland is the only one without dedicated 5G spectrum. 
  • Over the course of last year, three more countries awarded spectrum across all of the 5G pioneer bands, making a grand total of eight countries. 
  • Four more countries awarded spectrum across both low- and mid-band spectrum, tallying up the count to 17.
  • Mid-band spectrum is the most popular spectrum band, with 28 countries already awarded mid-band spectrum — an additional five to when we last took stock. The remaining countries, Poland and Netherlands, will finally auction the 3.5 GHz spectrum in the summer of 2023.
  • 26 countries auctioned spectrum in the 700 MHz bands, compared to 21 a year ago.
  • Eight countries have awarded mmWave spectrum thus far. Spain is the only addition in 2022, raising €36 million. 

map of european spectrum award in 5g pinoeer bands

 

Legacy networks give way to 4G LTE and 5G 

5G pioneer bands are not the only frequencies that operators use to deploy 5G. As operators shut down legacy networks, they can refarm sub-3GHz frequencies for 4G LTE or 5G. European operators tend to support 2G in the short term, phasing out 3G networks instead. MNOs also look to optimize their network operations, and the upkeep of legacy networks comes with additional cost and complexity.

The rate of network shutdowns is increasing. So far, across Europe, 21 operators across 11 countries have retired 3G networks compared to only two 2G network shutdowns. 2G is still needed to support M2M/IoT use cases, e.g. ongoing long-term enterprise contracts with utility providers. In contrast, operators see less traffic carried over 3G networks hence the desire to retire them. For example, Magyar Telekom noted 2.3% and 0.84% of total voice and data traffic on the 3G network. Proximus stated that 2% of its data traffic uses 3G, while Telenet/Base shared that 3G devices account for just 1% of its network. Looking ahead, 43 operators across 26 countries announced their plans to switch off 2G networks, and 37 operators in 21 countries will pull the plug on 3G.

5G adoption lags, 5G performance doesn’t impress either 

Most European countries have commercial 5G networks in place. However, 5G adoption across Europe lags behind its global peers. According to GSMA Intelligence, in Q4 2022, 5G uptake in Europe accounted for 7.4 % of total mobile connections, a substantial increase over the Q4 2021 level of 2.5%. Across European countries, 5G adoption is at most 21% (Switzerland), compared to 43.1% in the United States, 42.4% in South Korea, China (36.3%), Australia (30.1%), and Japan (28.5%).

chart of 5g performance in europe with select international comparisons

 

Our recent article identified four broad clusters of 5G performance based on Speedtest Intelligence® data. Most European countries achieved median 5G download speeds under 200 Mbps, placing them within the 5G Improvers category. Bulgaria was the only country that made it into the 5G Leaders category, which includes the likes of the UAE, South Korea, Singapore, and Qatar, with a median 5G download speed of 342.71 Mbps, a slight decrease compared to last year (374.90 Mbps in Q4 2021). Five countries made it into the High Performers cluster, achieving a median 5G download speed exceeding 200 Mbps: Sweden, Cyprus, Finland, Denmark, and Norway. Interestingly enough, the big five European economies (U.K., Germany, France, Spain, and Italy) were outperformed by the Nordics and two Southern Eastern European markets (Bulgaria and Cyprus). The Nordics have always played a leading role in European telecoms, but the 5G performance gap between them and the big five points to challenges in those markets. 

Across most of Europe, median 5G speeds have actually decreased. This isn’t surprising, as increased adoption leads to higher network congestion, but other factors are at play. Operators feel the pressure of the economic crisis, higher energy costs, and reduced consumers’ spending power. Europe also suffers from fragmentation, low ARPU levels brought about by intense competition, and Capex levels that are half that of the U.S. and Canada. A report by the European Court of Auditors estimates the deployment cost of 5G across all EU member states at around €400 billion. Operators are yet to see additional revenue coming from 5G that can support that level of investment. The optimal market structure and role of governments in supporting the rollout of 5G remains a heavily debated topic as operators’ M&A activities heat up.

chart of top 5g performing providers in europe

 

Operators’ performance tells an interesting story as there are vast differences between countries and even within a country. The Nordics operators’ 5G performance tends to rank highly compared to other European countries thanks to having access to dedicated 5G spectrum and supportive regulatory environment. Denmark and Sweden have a greater level of network sharing as two operators share Multi-Operator Core Networks (MOCNs) and spectrum. In some countries, operators have to adhere to conditions stipulated by the 5G license, either in terms of network coverage or the number of 5G sites. For example, in France, each operator had to deploy 3,000 5G sites by the end of 2022. Challenger mobile operators often outperform incumbents — strong results from Three in the chart above are proof of that. 

5G Availability shows improvement

chart of 5g availablity in europe with select international comparisons

 

Given the growth in 5G adoption, not surprisingly, 5G Availability (the percentage of users on 5G-capable devices that spend most of the time with access to 5G networks) has been on the rise too. 5G Availability is a function of 5G network coverage, and 5G tariff and 5G-capable device adoption. At 56%, the U.S. continues to have the highest level of 5G Availability, having started 5G deployment in the 600 MHz (low band) range and with a large pool of customers owning 5G capable devices. The 600 MHz frequency band has further reach compared to 700 MHz and even the LTE mid-band. Within Europe, 5G Availability exceeds 40% in three countries: Cyprus, Switzerland, and Denmark, but the range is broad across those countries. Cyta Cyprus has reached 67.1% 5G Availability in Q4 2022, thanks to extending 5G coverage to 100% of Cypriots. Swisscom ranks highly too, with 61% Availability in Q4 2022. Its 2022 Annual Report notes that the operator covers 99% of the Swiss population with a basic version of 5G (using Dynamic Spectrum Sharing, which borrows capacity from its LTE spectrum) and 74% with 5G + (delivered using mid-band spectrum). 

One critical component driving 5G Availability is the affordability and availability of 5G-capable smartphones. According to Counterpoint Research, in Q4 2022, 5G smartphone sales across Europe totaled 26.8 million, equivalent to 67% of total smartphone sales, compared to 84% in North America and 87% across China, Japan, and South Korea. Europe still needs to catch up to other advanced markets in smartphone adoption. Within Europe, there is also wide variation, with Germany at 90%, Sweden at 88%, the UK at 86%, and Eastern European markets at 49%. Over time, smartphone sales will translate into a more extensive installed base of 5G devices and share of overall subscriptions.charts of 5g sales across select eupropean markets and 5g smartphones as proportional of total smartphone sales

A glimmer of hope for 5G investments

As per the EU Commission’s 5G Action plan, operators should extend 5G networks to all urban areas and major roads and railways by 2025 and populated areas by 2030. For Europe to catch up with its peers and to achieve its digital ambitions, it needs more investment. Operators frequently call for a more supportive policy and regulatory ecosystem to stimulate Capex. During Ookla’s Southeast Europe Regulatory Summit, Professor Konstantinos Masselos, President of Hellenic Telecommunications and Post Commission and BEREC Chair 2023, recognized that Europe is still behind the rest of the world, there is a need to fill the gap for investments, and Europe needs to solve demand issues and cost-effectiveness while not forgetting sustainability.

According to Assembly Research, an issue that came to the fore during 2022 was ‘fair share’ – i.e. the idea that tech companies should contribute to telecoms network costs. Many large telcos believe that deploying Europe’s digital infrastructure should be more evenly distributed among those generating traffic (and costs). However, some smaller operators and access seekers, such as MVNOs, are concerned by the possible implications of fair share, arguing that it could create a competitive distortion that puts them at a disadvantage. In addition, an October 2022 report by BEREC found little evidence that large content and application providers should contribute towards the cost of building telecom networks, considering that this model could risk harming Europe’s internet ecosystem.

Nevertheless, the European Commission is considering potential changes to how networks are funded. Commissioner Thierry Breton is poised to launch the EC’s fair share consultation at MWC23, which will reportedly outline proposals on Big Tech’s contribution towards telecoms network costs. Whether the European telcos’ lobbying campaign will bear fruit, only time will tell. But this will also depend on how well telcos outline what ‘fair share’ should look like. In Assembly’s view, the next step is to develop a practical means of implementing fair share, one which telcos have yet to set out in detail. In response to the EC’s forthcoming consultation, the onus is on operators to present compelling, justifiable policy actions, including how contributions to network costs should be calculated and applied.

European regulators support enterprise digitization efforts 

Digitization of different sectors of the economy is key to supporting sustainable development and climate goals. However, enterprise requirements differ. Some prefer to retain control over their networks, isolating them from the public network. Private mobile networks play an important role in broader digital transformation and addressing Industry 4.0 objectives. According to GSA, there were 954 private networks globally, of which almost half were in Europe (405). In terms of the number of private networks, the U.S. ranked first internationally, Germany was second, and the U.K. came fourth, followed by Japan, Finland, France, and Sweden. All of these countries embarked on digitization strategies to strengthen their position as manufacturing hubs, and it is no coincidence that these are also the markets where enterprises can purchase dedicated spectrum.

chart of top 15 countries by number of private networks

Historically, Wi-Fi has been the connectivity choice for private networks. However, mobile technologies such as 4G LTE and 5G are better suited to Operational Technologies’ network requirements of high volume, high reliability, mobility, and always-on operations. In Europe, almost half of the private networks run on 4G LTE (44%), 21% use a mix of 4G and 5G, with 5G accounting for close to 30% of deployments. As we have noted before, the introduction of industrial chipsets, based on Release 16, scheduled to come to market in 2023, will stimulate the private 5G networks market too.

Furthermore, regulators are creating an encouraging environment for enterprises to deploy their own networks to support their digital transformation targets. A dedicated spectrum for private mobile networks has already been allocated to industry players in France, the U.S., Germany, Japan, and the U.K., among others. Recently, Norwegian regulator Nkom opened up a 3.8 – 4.2 GHz band for interested parties to apply for a license to offer private 5G networks. Germany spearheads the Industry 4.0 movement, with some of the country’s biggest industrial players awarded their own 5G spectrum and experimenting with private 5G networks to address their particular needs. Other countries that look to support their national manufacturers standing in the global marketplace look to follow, as we have discussed the case for private networks in India.

Ookla will be at MWC Barcelona 2023 — visit us at our Stand 2i28 in Hall 2 to talk with us about telco trends and to learn about Ekahau’s private 5G offering. If you are interested in what are the new and exciting use cases as we enter the 5G Advance era, join us at the 5G Futures Summit. In the meantime, please contact us if you’re interested in discovering more about Ookla Speedtest Intelligence and its wealth of fixed and mobile consumer-initiated data and insights.

 

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| February 2, 2023

How the State of Vermont Gets an Accurate View of Mobile Network Coverage and Quality with Ookla Solutions [Case Study]

When driving along major federal and state-funded roadways, Vermont state residents consistently experience poor cell service and dropped calls. Drivers are unable to call 911 in an emergency with such poor coverage — and in many instances, no coverage — even along many of the state’s federally funded highways. The lack of reliable mobile network coverage has become not only a common complaint from residents, but a real public safety concern. 

The State of Vermont Department of Public Service (PSD) used Ookla Cell AnalyticsTM to identify areas of poor network coverage with crowdsourced data and Ookla Wind® to perform drive testing in those locations to get detailed coverage and performance metrics along state roadways. 



Situation

The FCC coverage maps are based on operator-provided information, and they show that coverage is sufficient in Vermont. Operatorsʼ claims of sufficient coverage have made it difficult for the state to receive the funding needed to address known mobile service issues. On the FCC maps, you can see that both Verizon and AT&T show that their LTE Voice coverage for making phone calls spans across the entire state.

Since these maps are so influential in funding decision processes, Vermont needed a way to prove that the on-the-ground experience of residents does not match up with FCC coverage maps. For PSD, identifying areas that lack service has been a critical step toward the expansion and improvement of mobile wireless service around the state

Read the full case study here.

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.

| February 7, 2023

Discover Hidden Network Problems Using Real-World QoS and QoE Measurements [Webinar]

Consumers care less about speed than they do about the actual connected experiences they’re having, and throughput alone doesn’t provide a full picture into those connected experiences. At Ookla, we’ve been defining network performance standards for nearly two decades. Over the last few years, we’ve adjusted our test collection methods to meet consumers where demand is, which is why our SDK collects user experience metrics for video streaming, video conferencing, gaming, and web browsing. 

Through combining RF and user experience data, operators can get unparalleled insight into a network’s quality of experience (QoE) and quality of service (QoS), at the times and locations consumers care about most. Register for our February 14 webinar to learn more about combining crowdsourced QoS and QoE metrics to get a comprehensive picture of your customers’ network experience. 

Why do user experience metrics matter? 

QoS, often defined by RF measurements like RSRQ and RSRP, is about providing the baseline network performance that customers expect. QoE measures the quality that customers are experiencing in the applications they are using; these metrics focus on end user experiences with a network and connected services, and can help push networks to meet the use cases of tomorrow. Many operators are still defining QoE as they are working to get a better understanding of their customers’ experience making video calls, playing games, streaming entertainment, and accessing their favorite content from mobile devices. 

With Net Promoter Score™ (NPS) tied closely to customer network experience, providing great QoE is a huge opportunity for operators to improve customer satisfaction and reduce customer churn. 

Good signal quality doesn’t equal good user experience 

What do you do when probes, network counters, walk tests, and drive tests show good results, but customers are still experiencing problems? A network can look great internally but otherwise hidden factors can create a poor user experience. 

In the example below, we compare RF KPIs with video streaming KPIs for two operators in Indonesia. 

Operator 1 has much better RSRQ and about equal RSRP compared to Operator 2. However, Operator 1 has a significantly slower video start time, resulting in a worse user experience for video streaming. Operator 1 appears to have a hidden problem, such as capacity or provision problems, causing the poor video streaming experience on their network.

Tune into the webinar at 8 a.m. PST / 11 a.m. EST / 4 p.m. GMT on Tuesday, February 14 to see more real-world examples of how QoS and QoE data can be used to discover hidden network problems. A recording will be provided for registrants who can’t join the live presentation. Register now

Ookla retains ownership of this article including all of the intellectual property rights, data, content graphs and analysis. This article may not be quoted, reproduced, distributed or published for any commercial purpose without prior consent. Members of the press and others using the findings in this article for non-commercial purposes are welcome to publicly share and link to report information with attribution to Ookla.